RMP 661 Exam 1

The understanding that one's decision may directly or indirectly influence another person, group, or organization is considered:

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Which of the following statements concerning the definition of leadership is false?

A person who is a leader in a certain situation is likely the best person to be a leader in all situations.

Which of the following leadership styles is appropriate to use when an immediate response is needed and/or when a group is immature or unskilled?

An autocratic/authoritarian style

According to the reading HBP_2010_What is Creativity?Preview the documentView in a new window, who is the least likely to be creative?

An expert in a given field

Which of the following three active listening skill clusters can be identified by seeing a listener squarely face the speaker with an open posture while maintaining eye contact?

Attending skills

Which definition related to managing participant behaviors seeks to maintain positive relationships while guiding others' actions to conform to an established set of expectations?

Behavior management

Which of the following is the best example of a convergent process among group members?

Building consensus and agreement among group members

Which of the following mechanisms is considered a primary way for leaders to embed and communicate culture in a recreation organization?

Coaching, role modeling, and teaching expected behaviors

Critical thinking, problem solving, and creativity fall under which type of leadership skill area?

Conceptual skills

Fill in the blank: According to your reading, leaders communicate organizational culture by what they pay attention to, measure, and control most _____________.

Consistently

You listen to a political debate to help you decide if you agree with the candidate's ideas and political platform over the opposing candidate's. Which form of listening are you using here?

Critical listening

In Jordan's Chapter 8, the author describes the difference between unobtrusive, discernible, and obtrusive behavior management techniques. Which example associated with each of these behavior management techniques does the author suggest a leader use first when managing behaviors?

Defining limits

According to your Jordan (Ch. 7) reading, compromise is the preferred conflict management technique.

False

According to your Jordan Chapter 10 reading, the terms ethics and morals are synonymous.

False

According to your book, nonverbal communication only involves body language (facial expressions, posture, gestures).

False

Charisma is considered a clear, reliable, and easy-to-identify mechanism for leaders to use in creating organizational culture.

False

Conflict is not beneficial to a group's development or productivity.

False

Creativity is a character trait that only a few people possess.

False

Early theories of leadership mainly focused on the interactions among leaders and followers.

False

In the basic communication model, the message is the means by which the communication is exchanged, such as email, text, phone call, or conversation.

False

The creative process is linear, meaning it follows a specific order of steps in order to achieve optimal creative outcomes.

False

Creativity is the product of innovation.

False. innovation is the product of creativity

Which of the following is considered an intrinsic reward for innovators?

Increased curiosity

Communication has many functions. Upon entering Hamel Recreation Center, you hear a member of the front-desk staff telling a student when group fitness classes begin and what each of the courses are. Which function of communication is the recreation center employee using?

Information Sharing

Which of the following is considered an internal influence on effective communication?

Minimal bias

Which stage of group development is represented by group unity and productivity toward the shared goal?

Performing

Which type of power is being used by individuals who ask for assistance by claiming that they are unable or incompetent to achieve the task at hand?

Power of helplessness

Which of the following statements regarding the relationship between risk and creativity is false?

Promising ideas should be fully supported with the most money and resources the organization can afford.

Two individuals have a secret handshake that they only use in each other's company. A secret handshake falls under which element of body language?

Proximity?

Which element of paraverbal language describes the general speed of the speech/speaking?

Rate

Which element of the basic communication model is responsible for providing feedback that the original message was either understood or clarification is needed?

Receiver

Which of the following bad qualities of groups refers to idea that many group members do not contribute to group work because they assume someone else will do the work?

Social loafing

Which element of group dynamics refers to disagreements about how to accomplish something, when to do it, etc.?

Task conflict

Which ethical approach focuses on the unique needs of the individual instead of ascribing the same rules across the board?

The ethic of care

Good ideas should be turned down when:

The organization lacks the resources to pursue them

Which of the following physical elements is likely to bring people together to be creative?

The water cooler or employee break room

Why is important for a leader to develop routines, procedures, and reoccurring organizational tasks?

To increase consistency across the organization

Which of the following contemporary leadership styles describes a leader who provides rewards to followers based on efforts and performance?

Transactional leadership

Informal role modeling and teaching between leaders and followers are more powerful in communicating organizational culture than formal training and staged videos.

True

Leaders should take on the follower role when another person is more skilled, has better judgment, or has more experience than the leader.

True

Leaders should use rewards to bolster employee creativity/innovation, but not so much that the reward becomes more of a priority than the work itself.

True

People are more likely to believe nonverbal cues over verbal cues if the two are contradicting.

True

Some of the most important signals about what leaders care about are sent during planning and budgeting meetings.

True

To avoid frustration, anxiety, and confusion, an individual's values should match their employer's, organization's or the agency's values.

True

Corrective feedback should always be given immediately after the incident or poor behavior occurs.

True/Fase

Which of the following actions should be avoided in any conflict-based intervention or mediation?

Using "you" statements (i.e., "You did not help")

Which of the following three sources of conflict describes disagreements due to cultural viewpoints, religious views, or personal belief systems?

Value differences

When is mediation, or the use of a third party to move through the conflict management process, not necessary?

When the two parties have the skills to communicate effectively

Which of the following approaches to conflict involves the lowest amount of assertiveness and the lowest amount of cooperation?

avoidance

In Chapter 7 of the Jordan book, the authors suggest that assertiveness is the ideal in managing difficulties. Assertiveness is a combination of:

high respect for self and high respect for others