Robbins/ Judge Ch 4
61) What do you call the practice of hiding inner feelings by modifying facial expressions? A) surface acting B) deep acting C) emotional intelligence D) affective camouflage E) confirmation bias
Answer: A
72) ________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information. A) Emotional intelligence B) Emotional dissonance C) Confirmation bias D) Cognitive distortion E) Cognitive dissonance
Answer: A
80) One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________. A) a high degree of social interaction B) good analytical skills C) the ability to work independently D) good critical thinking skills E) good mathematical skills
Answer: A
84) The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change? A) arouse emotions and link them to an appealing vision B) demonstrate how the vision will better company profits C) evoke empathy for the CEO D) negotiate with them and express anger E) motivate employees by putting them in a good mood
Answer: A
88) Barry is angry at losing his job. In order to regulate his emotions, he can do all of the following except ________. A) focus on the problem at hand B) think about pleasant things C) distract himself D) engage in relaxation techniques E) suppress negative thoughts
Answer: A
23) Explain the differences between the following terms: affect, emotions, and moods.
Answer: Affect is a generic term that covers a broad range of feelings that people experience. It's an umbrella concept that encompasses both emotions and moods. Emotions are intense feelings that are directed at someone or something. Finally, moods are feelings that tend to be
34) Research has been conflicted on the role that emotions play in the workplace, especially in relation to irrational and ethical behavior. Select one of these two areas and discuss the role of emotions in these behaviors
Answer: Answers will vary. Diff: 3
10) ________ is an emotion that falls into the category of high positive affect. A) Serenity B) Elation C) Fatigue D) Boredom E) Relaxation
Answer: B
71) People who score ________ on emotional stability are more likely to react strongly to ________ events. A) low; positive B) low; negative C) average; positive D) average; negative E) high; negative
Answer: B
91) People who are ________ are less likely to be able to ________ their emotions. A) narcissistic; suppress B) neurotic; control C) happy; control D) sad; suppress E) confident; change
Answer: B
11) ________ is a pure marker of low positive affect. A) Stress B) Relaxation C) Boredom D) Tranquility E) Anxiety
Answer: C
17) ________ is a pure marker of low negative affect. A) Boredom B) Nervous C) Relaxed D) Excited E) Serenity
Answer: C
4) Which of the following terms best describes feelings that tend to be less intense than emotions? A) affect B) cognition C) moods D) thoughts E) reactions
Answer: C
6) Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood? A) It is a simple, unambiguous feeling. B) Her response is prolonged. C) It has a contextual stimulus. D) Her response is not accompanied by facial expressions. E) It is cognitive in nature.
Answer: C
27) Research has indicated that people in a ________ mood are better able to ________. A) good; deal with others B) good; discern the truth about others C) bland; discern the truth about others D) bad; discern the truth about others E) bad; deal with others
Answer: D
36) Which of the following is not an example of emotional emotions? A) sympathy for the suffering of others B) guilt about our own immoral behavior C) disgust at violations of moral norms D) perturbation toward those acting altruistically E) anger about injustice done to others
Answer: D
42) What effect do stressful events typically have on mood? A) short term positive B) long term positive C) short term positive but long term negative D) negative E) positive
Answer: D
43) Which of the following activities is most strongly associated with an increase in positive mood? A) watching TV B) playing videogames C) reading a book D) going to a party E) surfing the Internet
Answer: D
78) Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________. A) interviewer who assesses candidates in an employment agency B) engineer heading a team designing a complex software/hardware interface C) meeting planner who must set up meetings for candidates around the world D) copy editor who seeks out spelling errors and grammatical mistakes in manuscripts E) realtor arranging sales between homeowners and potential buyers
Answer: D
82) Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber? A) She will take a great deal of time trying to make a good decision. B) She will have poor problem-solving skills. C) She will not be very creative when making decisions. D) She will find better solutions to problems. E) She will make poor decisions.
Answer: D
90) Judy has been having a very difficult time at work. Her supervisor is constantly making her work long hours and is usually very critical of her behavior. This constant negativity is taking a toll on Judy and she is starting to experience hatred toward her job. According to the theory of emotional regulation, Judy needs to do which of the following to control her spiraling emotions? A) Drink...a little alcohol count help her chill out. B) Exercise...get some endorphins going. C) Dance...a hobby is always a good diversion. D) Vent...letting it out clears the soul. E) Curse...a few choice words will help.
Answer: D
97) Which of the following statements is true regarding people's interpretation of emotions across cultures? A) People's interpretation of emotions varies greatly across cultures. B) Some cultures do not desire love and happiness and interpret these emotions to be destructive. C) Western individualistic cultures such as the United States view pride as undesirable. D) Pride is generally a negative emotion in Eastern cultures such as China and Japan. E) In China, people report experiencing more positive and negative emotions than people in other cultures, and the emotions they experience are more intense.
Answer: D
15) Positive affect is a mood dimension consisting of ________ at the low end. A) excitement B) stress C) nervousness D) tranquility E) boredom
Answer: E
16) Which of the following mood dimensions is a pure marker of high negative affect? A) depression B) stress C) fatigue D) boredom E) nervousness
Answer: E
18) What is positivity offset? A) having misperceptions of one's environment B) experiencing self-elation C) experiencing the fundamental attribution error D) exhibiting a self-serving bias when there is negative input E) experiencing a mildly positive mood at zero input
Answer: E
19) A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding? A) bandwagon effect B) framing effect C) the fundamental attribution error D) self-serving bias E) positivity offset
Answer: E
20) Emotions are ________. A) independent of the personality of individuals B) strongly affected by weather C) less intense as compared to moods D) less likely to be caused by a specific event than moods E) critical to rational thinking
Answer: E
25) People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________. A) cognitive dissonance B) positivity offset C) emotional dissonance D) emotional labor E) personality
Answer: E
3) Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him? A) affect B) cognition C) moods D) emotional labor E) emotions
Answer: E
37) Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________. A) emotional dissonance B) negative affect C) emotional intelligence D) positive affect E) affect intensity
Answer: E
63) Surface acting deals with ________ emotions. A) negative B) weak C) strong D) displayed E) felt
Answer: E
87) Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful for Elvira for the jobs that she's hiring for, and the reasons why she should not depend entirely on the EI measures for her selection.
Answer: Emotional intelligence (EI) is a person's ability to (1) be self-aware (to recognize her own emotions when she experiences them), (2) detect emotions in others, and (3) manage emotional cues and information. People who know their own emotions and are good at reading emotion cues, for instance, knowing why they're angry and how to express themselves without violating norms, are most likely to be effective. One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand a high degree of social interaction. Elvira is hiring for customer service, which requires a great deal of social interaction. Elvira should also consider that EI is hard to measure and is very vaguely defined so she should not entirely depend on EI measures for her selection.
100) Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.
Answer: Most jobs require emotional labor, an employee's expression of organizationally desired emotions during interpersonal transactions at work. A worker's emotional state influences customer service, which influences levels of repeat business and levels of customer satisfaction.
35) Explain how stress affects emotions and moods.
Answer: Stress affects emotions and moods. For example, students have higher levels of fear before an exam, but their fear dissipates once the exam is over. At work, stressful daily events (a nasty e-mail, an impending deadline, the loss of a big sale, being reprimanded by your boss, and so on) negatively affect employees' moods. Also, the effects of stress build over time. As the authors of one study note, "a constant diet of even low-level stressful events has the potential to cause workers to experience gradually increasing levels of strain over time." Such mounting levels of stress and strain at work can worsen our moods, and we experience more negative emotions. Although sometimes we thrive on stress, for most of us, stress begins to take its toll on our mood.
54) At what time of day are people in the best mood? Describe how mood changes throughout the day.
Answer: We often think that people differ, depending on whether they are "morning" or "evening" people. However, the vast majority of us follow the same pattern. Regardless of what time people go to bed at night or get up in the morning, levels of positive affect tend to peak around the halfway point between waking and sleeping. Negative affect, however, shows little fluctuation throughout the day. This basic pattern seems to hold whether people describe themselves as morning people or evening people.
52) Surface acting deals with felt emotions rather than displayed emotions. T/F?
False
53) Deep acting is hiding inner feelings by modifying facial expressions. T/F?
False
86) Emotional intelligence can be measured easily with the help of standard tests. T/F?
False
29) Emotions are critical to rational thinking. T/F?
True
40) Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________. A) affect intensity B) high-positive affect C) emotional dimension D) self-serving bias E) illusory correlation
Answer: E
41) Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview? A) sleep quality that Jo had the night before B) the amount Jo exercised on that day C) Jo's age D) Jo's gender E) the weather on the day of the interview
Answer: E
69) Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________. A) high self-serving bias B) low emotional dissonance C) low confirmation bias D) high cognitive dissonance E) low emotional intelligence
Answer: E
39) Research suggests which of the following relationships exists between the weather and mood? A) moderately positive effect B) moderately negative effect C) strong positive effect D) strong negative effect E) limited or little effect
Answer: E
62) What do you call the practice of modifying one's true inner feelings based on display rules? A) surface acting B) deep acting C) emotional intelligence D) affective camouflage E) confirmation bias
Amswer: B
14) ________ is a pure marker of high positive affect. A) Excited B) Serene C) Nervous D) Relaxed E) Bored
Answer: A
2) Which of the following statements is true regarding emotions? A) Emotions are caused by specific events. B) Emotions last longer than moods. C) Moods are more action oriented in nature than emotions. D) Emotions are generally not indicated by distinct facial expressions. E) Emotions are less intense feelings than moods.
Answer: A
56) If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________. A) emotional labor B) negative affect C) positive affect D) emotional intelligence E) deviant behavior
Answer: A
57) ________ are the emotions that an individual is actually experiencing, despite what they might display. A) Felt emotions B) Displayed emotions C) Conditional emotions D) Surface emotions E) Disseminative emotions
Answer: A
89) Which of the following can be said to be true of emotion regulation? A) It takes effort to modify one's feelings. B) It is easily achieved. C) It results in long-term positive emotions. D) It helps in building self-esteem. E) It has no negative effects.
Answer: A
93) Which of the following statements is true regarding negotiation? A) A lack of emotion improves performance during negotiation. B) Feeling bad about your performance in a negotiation is likely to improve future performance. C) Displaying negative emotions, such as anger, is ineffective. D) Feeling bad about your performance appears to improve future negotiations. E) A negative emotional state enhances performance.
Answer: A
94) Henry is upset because his boss recently reprimanded him for missing a deadline. The boss put Henry on a probation period, causing him to lose his two days a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following is most likely to result from Henry's negative attitude due to the reprimand? A) deviant workplace behavior B) emotional contagion C) cognitive dissonance D) positivity offset E) distinction bias
Answer: A
12) Negative affect is a mood dimension consisting of ________ at the low end. A) nervousness B) relaxation C) anxiety D) stress E) depression
Answer: B
13) A ________ means that when nothing is going on, people are generally in a mildly good mood. A) low positive affect B) positivity offset C) high positive affect D) residual positivity E) high negative affect
Answer: B
26) Which of the following is the term used for the strength with which individuals experience emotion? A) emotional dissonance B) affect intensity C) emotional labor D) positivity offset E) emotional intelligence
Answer: B
38) On which day of the week does negative affect tend to be the highest? A) Sundays B) Mondays C) Tuesdays D) Wednesdays E) Thursdays
Answer: B
44) Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits? A) going skiing with friends B) playing videogames with his friends C) going out to dinner with his friends D) going to a party at his friend's house E) having his card club over for dinner at his house
Answer: B
45) Which of the following statements is true regarding the sources of moods and emotions? A) Moods and emotions are independent of the personality of the individuals. B) Sleep quality affects mood. C) The weather strongly affects moods. D) As we grow older, we experience more negative emotions. E) People tend to be in their best moods on Sundays.
Answer: B
47) Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand? A) Andy B) Ben C) Liza D) Ted E) Jim
Answer: B
75) Emotional intelligence (EI) is a concept that ________. A) can be measured easily B) is moderately correlated with job performance C) is not related to personality and intelligence D) indicates mathematical aptitude of an individual E) is not genetically influenced
Answer: B
79) Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case? A) They tend to choose an outcome that will confirm their negative world view. B) They search for the perfect solution when rarely is any solution perfect. C) They are more likely than others to use heuristics, or rules of thumb while making decisions. D) They avoid stereotyping and other behaviors that allow them to come to a rapid decision. E) They tend to put too great a value on their own ability to affect outcomes.
Answer: B
8) When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion? A) It is a general, unambiguous feeling. B) It is accompanied by facial expressions. C) It has a lengthy duration. D) It is a positive feeling. E) Her reaction is cognitive in nature.
Answer: B
83) Which of the following statements is true regarding the effects of moods and emotions on decision making? A) OB researchers are increasingly finding that moods and emotions do not affect decision making. B) People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb. C) Positive emotions tend to diminish problem-solving skills. D) Evidence suggests that depressed people make better decisions. E) Depressed people tend to weigh all possible options rather than the most likely ones.
Answer: B
98) Which of the following statements is true regarding the degree to which people experience emotions across cultures? A) The degree to which people experience emotions is independent of culture. B) People in China report experiencing fewer positive and negative emotions as compared to people in other cultures. C) Western cultures experience more negative emotions and fewer positive emotions than Eastern cultures. D) The emotions experienced by people in China are more intense as compared to emotions experienced by people in other cultures. E) Eastern cultures like China view emotions like pride more positively than Western individualistic cultures such as the United States.
Answer: B
7) When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? A) It is a very strong feeling. B) It is brought about by a specific event. C) It has a lengthy duration. D) It is a positive feeling. E) It is expressed on his face.
Answer: C
73) Which of the following statements is true regarding emotional intelligence (EI)? A) Evidence suggests that a person's performance on the job is independent of her EI. B) Evidence suggests that EI is not genetically influenced. C) EI is related to a person's ability to detect emotions in others. D) EI can be measured easily. E) EI is a simple, straightforward concept.
Answer: C
74) Which of the following is a correct argument in favor of emotional intelligence (EI)? A) EI accurately indicates linguistic abilities of a person. B) EI is a simple and straightforward concept. C) The concept of EI has a biological base. D) EI can be measured easily. E) The concept of EI is different from intelligence and personality.
Answer: C
95) Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work. A) nervousness B) tension C) anger D) stress E) depression
Answer: C
46) Which of the following statements is true about the difference between men and women when it comes to emotional reactions? A) Men are more emotionally expressive than women. B) Men experience emotions more intensely than women. C) Women express anger more frequently than men. D) Women tend to "hold onto" emotions longer than men. E) Men display positive emotions more frequently than women.
Answer: D
5) Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger? A) an affect B) a thought C) a mood D) an emotion E) a mental process
Answer: D
58) Which of the following is an example of deep acting? A) Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her. B) Andy tells his employee that he isn't doing a good job and that he needs to shape up. C) Liz is worried about her sick dog, but makes her morning sales calls with a smile. D) David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better. E) Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him.
Answer: D
59) Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour? A) He should prepare his sales pitch data and graphics on the computer. B) He should practice his sales pitch orally with a co-worker. C) He should go through the past sales orders placed by this client in order to better understand her requirements. D) He should rest and relax before the presentation. E) He should ask his boss to help him prepare the presentation.
Answer: D
65) Which of the following statements is true regarding deep acting? A) Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules. B) A worker who smiles at a customer even when he doesn't feel like it is deep acting. C) Deep acting deals with displayed emotions as opposed to surface acting. D) A health care provider trying to genuinely feel more empathy for her patients is deep acting. E) Research shows surface acting is less stressful to employees than deep acting.
Answer: D
76) Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________. A) low cognitive dissonance B) low self-esteem C) low emotional dissonance D) high emotional intelligence E) high job satisfaction
Answer: D
77) Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it? A) EI assumes that decisions made emotively are superior to those made dispassionately. B) EI is not related to personality or intelligence. C) The tests used to measure EI are too simplistic in what they define as right and wrong answers. D) The concept of EI is so broad and variegated as to render it effectively meaningless. E) People with high EI appear to be high performers in the eyes of others rather than in reality.
Answer: D
70) Rahael's team was recently responsible for missing a major sales goal. According to the affective events theory, which of the following is most likely to occur? A) Rahael will become discouraged but will keep working harder for next time. B) Rahael will become discouraged and will start to dislike her job. C) Raheal will become more motivated but will start to dislike her job. D) Rahael will become more motivated and will keep working harder for next time. E) Rahael might react as stated in both A and D.
Answer: E
81) Francine heads an ad agency and works with copywriters, artists, and designers to come up with effective branding solutions for new products. Why is it particularly important for Francine to keep her team happy? A) People are more conscientious when they are in a good mood. B) People tend to weigh all possible options rather than the most likely ones when they are in a good mood. C) People are less likely to use rules of thumb when they are in a good mood. D) People tend to search for perfect solutions when they are in a good mood. E) People are more creative when they are in a good mood.
Answer: E
9) Which of the following statements is true regarding moods? A) Moods are more intense feelings than emotions. B) Moods don't last longer than emotions. C) Moods are more action oriented in nature, as compared to emotions. D) Moods are less cognitive in nature than emotions. E) Moods are generally not indicated by distinct facial expressions.
Answer: E
96) Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods? A) use humor B) give employees tokens of appreciation for work they do well C) hire positive employees D) be in a good mood herself E) arrange for employees to see funny videos at work
Answer: E
55) Discuss whether there are gender differences regarding emotions.
Answer: The common belief is that women are more emotional than are men. Is there any truth to this? The evidence does confirm that women are more emotionally expressive than are men; they experience emotions more intensely; they tend to "hold onto" emotions longer than men, and they display more frequent expressions of both positive and negative emotions, except anger. Although there may be innate differences between the genders, research suggests that emotional differences also are due to the different ways men and women have been socialized. Men are taught to be tough and brave. Showing emotion is inconsistent with this image. Women, in contrast, are socialized to be nurturing. For instance, women are expected to express more positive emotions on the job (shown by smiling) than men, and they do. Evidence from a study of participants from 37 different countries found that men consistently report higher levels of powerful emotions like anger, whereas women report more powerless emotions like sadness and fear.
24) Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?
Answer: With his three Chinese employees Jack would probably benefit from a more serious, stern, respectful attitude, rather than a smiling, friendly, and positive attitude. Many motivational tools, such as small public recognition awards, would be embarrassing or even insulting for the Chinese employees, as they consider pride to be negative. Jack would benefit by rewarding them privately, or with small bonuses or lunches out.
67) What is the difference between felt emotions and displayed emotions?
Answer: You can better understand emotions if you separate them into felt versus displayed. Felt emotions are an individual's actual emotions. In contrast, displayed emotions are those that are organizationally required and considered appropriate in a given job. The key point here is that felt and displayed emotions are often different.
68) Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.
Answer: Zach has to engage in surface acting on a daily basis. He has to smile and act positive regardless of his felt emotions in order to be successful. Certainly there will be times when Zach has emotional dissonance, or feels a disparity between his true emotions and how he must appear to his clients. Zach's job would require a fair amount of rest and relaxation for him to continue to be successful. Zach uses his emotions and moods positively to guide his clients into making quick decisions in the purchase of his products. People in good moods tend to make quicker decisions. Zach also applies his moods to stay motivated, to walk out the door into the field every day. Each sale is a tiny negotiation and Zach must have a bit of a poker face, not letting the client know the true impact of the sale on his life. Finally, Zach applies his moods and positive emotions to provide excellent customer service to his clients. He spreads his good mood through emotional contagion and is able to get his customers to make larger orders and remain loyal to him in the competitive pharmaceutical industry.
64) Which of the following statements is true regarding surface acting? A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules. B) A health care provider trying to genuinely feel more empathy for her patients is surface acting. C) Research shows surface acting is less stressful to employees than deep acting. D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions. E) Surface acting is trying to modify our true inner feelings based on display rules.
Answer: a
60) What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job? A) felt emotions B) displayed emotions C) conditional emotions D) required emotions E) mandated emotions
Asnwer: B
21) Moods are intense feelings that are directed at someone or something. T/F?
False
22) Moods are more action oriented in nature than emotions. T/F?
False
28) People tend to be in their best moods on Monday. T/F?
False
31) Evidence confirms there is no real difference between men and women when it comes to emotional reactions. T/F?
False
33) Research indicates that as we grow older we experience more negative emotions. T/F?
False
50) Displayed emotions are innate. T/F?
False
92) People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb. T/F?
False
30) Stress typically has a negative effect on mood. T/F?
True
32) Men generally express anger more frequently than do women. T/F?
True
48) If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor. T/F?
True
49) Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions. T/F?
True
51) Research shows surface acting is more stressful to employees than deep acting. T/F?
True
66) Evidence indicates that EI is genetically influenced. T/F?
True
85) Studies indicate that emotional intelligence is moderately correlated with job performance. T/F?
True
99) Positive emotions enhance problem-solving skills. T/F?
True
1) Which of the following is a generic term that covers a broad range of feelings that people experience? A) affect B) emotions C) moods D) emotional labor E) cognition
answer: A