SAD Test 1

46. To create the requirements definition, the project team first should consider the kinds of functional and non-functional requirements that they will collect about the system.

True

54. Throwaway Prototyping balances the benefits of well-thought-out analysis and design phases with the advantages of using prototypes to refine key issues before a system is built.

true

56. Extreme Programming (XP) stresses customer satisfaction and teamwork.

true

58. Scope creep is when new requirements are added to the project after the original project scope was defined and 'frozen'.

true

Interpersonal skills are those that enable a person to develop a rapport and are important for interviewing

True

10. The authors suggest that an analyst is 'very much like a ____________' and business users are like elusive suspects. a) Police professional b) Politician c) Forensic scientist d) Air traffic controller e) Detective

e) Detective

30. The type of skill that is common to systems analysts to deal fairly and honestly with other project team members is: a) Technical b) Business c) Analytical d) Interpersonal e) Ethical

e) Ethical

18. Which of the following methodologies might be most appropriate if you have a system project with: unclear requirements, very familiar technologies, not all that complex, reasonably reliable, a short time schedule and the schedule visibility is somewhat important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Extreme Programming

e) Extreme Programming

9. Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter at Wal-Mart, Target and Kohl's department stores, as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis? a) Complaint processing b) Design analysis c) Problem analysis d) Outcome analysis e) Informal benchmarking

e) Informal benchmarking

14. A technique where the analyst watches how people perform their activities is _______ a) Document Analysis b) Interviews c) Joint Application Development (JAD) sessions d) Questionnaires / surveys e) Observation

e) Observation

33. Which of the following is NOT a classic planning mistake? a) Overly optimistic schedule b) Failing to monitor the schedule c) Failing to update the schedule d) Adding people to a late project e) Omitting key requirements

e) Omitting key requirements

23. Rafael, Fraud Unit Manager, has just received an interview report from Stefano, a systems analyst. Rafael was interviewed by Stefano, and was asked to make corrections and clarifications to the interview report. In what interview phase would this occur? a) Selecting interviewees b) Designing interview questions c) Preparing for the interview d) Conducting the interview e) Post-interview follow-up

e) Post-interview follow-up

10. Which of the following project roles would serve as a primary point of contact for a project? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager

e) Project manager

52. The Throwaway Prototyping methodology is especially good for exploring design alternatives.

true

42. When compared to a business analyst, the systems analyst will identify how the system will provide business value.

False

71. The Champion supports the project with resources and political clout.

True

38. Systems Analysis and Design projects are highly effective, with less than 3% of all projects cancelled or abandoned.

False

38. The SDLC moves from the current system (often called the "past system") to the new system (often called the "future system").

False

40. When dealing with a global information supply chain, functional requirements generally increase exponentially, while nonfunctional requirements tend to stay about the same.

False

41. Systems analysts are generally experts in business, finance and application development.

False

37. One of the first activities of an analyst is to determine the business requirements for the new system

True

37. The primary goal of a system is to create value for the organization.

True

39. Some people have suggested that the 'analysis' phase could be clearer if it was called the 'analysis and initial design' phase.

True

4. An example of a functional requirement is _________ a) Access to the customer order system b) System should be available in English and Spanish c) System can be accessed through a Blackberry device d) Output can be displayed in Internet Explorer, in Firefox, or in Google Chrome browsers e) System is automatically updated every 5 seconds

a) Access to the customer order system

18. Which was NOT given as a method for determining business requirements? a) Benchmarking b) Interviewing c) Observation d) Document analysis e) Questionnaires and surveys

a) Benchmarking

14. Jona's project is to take a fairly straight-forward manual process and make it an electronic process. This will make the processing more efficient. Which of the following requirements analysis strategies is she using? a) Business Process Automation b) Business Process Improvement c) Business Process Internalization d) Business Process Reengineering e) Business Process Renovation

a) Business Process Automation

22. PCM Incorporated will need to purchase new servers for a system. This would be a: a) Development cost b) Operating cost c) Ongoing cost d) Intangible cost e) Intangible benefit

a) Development cost

28. TJ is coordinating a project. Which would he probably NOT use to avoid conflicts? a) Encourage a competitive edge between team members b) Clearly defining plans for the project c) Develop a project charter d) Look at other projects and priorities and see how that might impact the project e) Communicate the business value to the team

a) Encourage a competitive edge between team members

2. Which is a true statement about IT projects? a) Most IS departments face a demand for IT projects that far exceed the ability to do them. b) Project Managers must be certified as PMP (Project Management Professionals) c) Project estimates tend to have a built-in buffer of time d) Project teams of 12 to 15 are generally considered optimum e) The majority of projects taken on by IT departments are not strategic to the business

a) Most IS departments face a demand for IT projects that far exceed the ability to do them.

19. The interview process has gone well. There are a few things that need clarification and what really happens when specific financial analysts use the system. Which of the following might be the best way to verify what does happen? a) Observation of how the analysts do their work b) Document analysis of what the system was to do c) A JAD session with end users, financial analysts and top managers d) Additional interviews with top level managers in the finance area e) Questionnaires / survey of end users of the system

a) Observation of how the analysts do their work

7. Which of the following project roles would identify how technology can improve business processes? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Requirements analyst

a) Systems analyst

8. Which of the following project roles would insure that the system conforms to information systems standards? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager

a) Systems analyst

33. Becky is a systems analyst for Laswell Consulting. She is attending a three day intensive workshop on developing applications in php. What systems analyst skill is she working on? a) Technical b) Business c) Analytical d) Interpersonal e) Ethical

a) Technical

13. Which of the following methodologies might be most appropriate if you have a system project with: clear requirements, very familiar technologies, not all that complex, reasonably reliable, a very long time schedule and the schedule visibility is not important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping

a) Waterfall

20. Which of the following methodologies is the historic standard, but is used less today because it takes the longest to complete all the SDLC steps? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping

a) Waterfall

34. When an analyst is seeking a more wide ranging response to questions they would probably use: a) Open Ended b) Close ended c) Observation d) Probing

a)Open Ended

43. Generally 'system requirements' are developed in the analysis phase and evolve to more technical 'business requirements' in the design phase.

False

45. Because of the need to be focused on providing information about the business value of a system, a systems analyst will probably have much training or experience in programming or application development.

False

48. In BPA and BPI, analysis is generally divided into three steps understanding the as-is system developing a cost-benefit analysis and understanding the technical feasibility.

False

49. In RAD or agile development methodology (especially with BPR), a significant amount of time and effort is spent in understanding the as-is system.

False

50. Marta wants to focus on 'why' a particular lockout situation occurs on a customer relationship management system, rather than just developing a work-around fix. She is doing activity elimination.

False

51. Determining business requirements is generally done in the planning phase of the SDLC.

False

52. The requirements-gathering process is used for building financial support for the project and establishing common understanding of technologies and rapport between the project team building the system and the users of the system.

False

54. In terms of reaching the most number of people in requirements gathering, interviews are considered better than questionnaires.

False

55. The question 'Can we build it' is asked in the design phase.

False

56. The three types of interview questions are: multiple choice, fill in the blank and short answer.

False

57. Juan is creating use cases. He is working in the design phase of the SDLC.

False

58. The planning phase of the SDLC will have two steps: project initiation and requirements determination.

False

59. Gary has eight interviews to conduct over the next week. Once he has completed all interviews, he should then write up a summary report. Preparing interview reports prior to completing all interviews will generally be premature until Gary has talked to all interviewees.

False

60. Unless ordered by the lead analyst for a project, you should not share your interview report with those that you interviewed. Doing so will almost always result in scope creep and changes in the requirements.

False

63. The document that describes the business reasons for building a system and the value that the system is expected to provide is called the "System Proposal".

False

64. To get to more depth in understanding the as-is system, document analysis and observation generally are more beneficial as compared to interviews and JAD sessions.

False

65. One person dominating the group discussion of a JAD session will normally lead to a positive outcome?

False

66. If the development team of an organization is not familiar with the technologies that may be used, the project should be cancelled.

False

66. Most existing systems are well documented which leads to document analysis being very valuable.

False

69. To be compatible, all costs and benefits should use the current value of money since variations over time will (a) not affect the return on investment and (b) it is difficult (or impossible) to estimate future value of money.

False

44. When compared to a systems analyst, the business analyst will probably have more responsibility for determining business value.

True

45. The most important purpose of the requirements definition is to define the scope of the system.

True

46. The requirements analyst role includes complete and accurate determination of what the system requirements consist of for all stakeholders.

True

39. Systems that are not cancelled or abandoned are frequently delivered to the users significantly late or costing more than expected.

True

40. The key person in the SDLC is the systems analyst who analyzed the business situation, identifies opportunities for improvements and design an information system to implement the improvements.

True

41. Jorge, Vice President of Operations, has requested that the updated supply chain system keep a record of all 'stock-outs' for six years. This is an example of a functional requirement.

True

42. Maria, a systems analyst, is tweaking the high-level explanation of the business requirements into a more precise list of requirements. This is called 'requirements detemination'.

True

43. The business analyst role focuses on the business issues surrounding the system.

True

44. In interviews, Ross has learned that the new order entry system must be available in at least three formats (mobile, web browser, and local area network based) that it must function in either English or Spanish, and that the system must return order forms and data in less than 2 seconds. He recognizes these as nonfunctional requirements.

True

47. Miski has modified an existing time reporting system for hourly employees to be more efficient as they can text message when they are leaving a job site. This would be an example of Business Process Automation.

True

47. The SDLC generally can be broken into four phases: planning, analysis, design and implementation.

True

48. Management of requirements and system scope is one of the hardest parts of managing a project.

True

49. Anne has asked users and managers to identify problems with the as-is system and to describe how to solve them in the to-be system. She is probably doing Business Process Automation (BPA) in this case

True

50. Online loan companies (like LendingTree) attempt to return quotes for loans within an hour. With more traditional banks, getting a quote on a loan may take weeks to a month. Two techniques that were probably carefully analyzed in creating online loan quotation systems would be duration analysis and activity elimination.

True

51. Cindi Flores distributed 'white-papers' on RFID, ERP, GPS and SOA to a user-management group. She then asked them to 'think outside the box' on where these technologies could be used in the company. This would be an example of 'technology analysis'.

True

52. The primary output of the planning phase is the System Request.

True

53. The most commonly used requirements gathering technique is the interview..

True

53. The primary output of the analysis phase is the System Proposal.

True

54. The normal sequence of SDLC phase outputs (from beginning to end) would be: System Request, System Proposal, System Specifications, and Installed system.

True

55. Yuri wants to interview both managers and staff in the accounting department for the updated credit analysis project. This is an appropriate group for first round interviews.

True

56. Interviewing is generally done in the analysis phase of the SDLC.

True

57. In preparing for an interview, TJ does research as to areas in which the interviewee has knowledge so that he does not ask questions that an interviewee cannot answer.

True

58. Generally beginning analysts should avoid unstructured interviews and likewise should avoid "winging it".

True

59. The three feasibility analyses in the text were: organizational feasibility, technical feasibility, and economic feasibility.

True

60. Developing navigation methods, database and file specifications and what architecture to use would occur in the design phase of the SDLC.

True

61. A support plan for the system is established in the implementation phase of the SDLC.

True

61. Rebecca, a fairly new employee in the company and Matt, her boss (who has been with the company for 22 years) are in your JAD session. It would probably be expected that Rebecca would not share much in the session.

True

62. Online questionnaires (using tools like SurveyMonkey and similar sites) are growing in use, but generally online questionnaires have a lower completion rate.

True

62. The project sponsor should have an idea of the business value to be gained from the system.

True

63. Your company updated its processes for financial reporting when Sarbanes-Oxley became law. Additional changes in Sarbanes-Oxley reporting have been mandated to start in one year. To help you understand the as-is system, you should review the documentation, processes and procedures that were developed with the initial Sarbanes-Oxley project.

True

64. A system request will generally have these items: project sponsor, business need, business requirements, business value, special issues or constraints.

True

65. The three factors in the text for a Feasibility analysis are: Technical Feasibility Organizational Feasibility and Economic Feasibility.

True

67. User frustration with a proposed system would fall under intangible costs.

True

68. Using 'net present value' in calculating economic feasibility will allow for variations in the time value of money.

True

70. Numerous studies report that projects involving information technology experience failure rates from 30% - 70%.

True

30. Micah is a fairly new project manager. He estimated for a project plan (on the planning phase) that the project would cost $50,000 and take 20 weeks. According to the margin of error guidelines for well-done estimates, that could range from: a) $0 and $100,000 - and between 15 and 25 weeks b) $10,000 and $60,000 - and between 12 and 28 weeks c) $0 and $100,000 - and between 0 and 40 weeks d) $5,000 and $100,000 - and between 10 and 30 weeks e) $25,000 and $75,000 - and between 10 and 30 weeks

a) $0 and $100,000 - and between 15 and 25 weeks

8. System prototyping is BEST characterized as: a) A 'Quick and Dirty' system b) A series of versions c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing

a) A 'Quick and Dirty' system

17. Alice is calculating whether a system will lower costs or increase revenues. What SDLC phase is she in? a) Planning b) Analysis c) Design d) Implementation e) Evaluation

a) Planning

17. After creating the interview report you should: a) Send a copy to the interviewee with a request to read it and correct or clarify b) Change the document into a unchangeable format (like a pdf file) so that it cannot be changed or edited c) Distribute the interview report to all others that are on the interview schedule so they will not have to go over the same materials d) Edit the report into a bulleted format for easier analysis e) Distribute the interview report to the interviewee's manager.

a) Send a copy to the interviewee with a request to read it and correct or clarify

10. Parallel methodology is BEST characterized as: a) A 'Quick and Dirty' system b) A series of versions c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing

b) A series of versions

12. Michaela is a systems analyst who is determining business requirements. What would most likely be the SDLC phase for her? a) Planning b) Analysis c) Design d) Implementation e) Business requirements are not developed by systems analysts, but by business analysts

b) Analysis

36. Kallie is creating use cases, data flow diagrams and entity relationship diagrams. In what phase of the SDLC would she do this? a) Planning b) Analysis c) Design d) Construction e) Implementation

b) Analysis

29. Which is an activity the users probably will NOT do on a project? a) Make decisions that influence the project b) Budget funds for the project c) Perform hands-on activities for the project d) Be assigned specific tasks to perform (with clear deadlines) e) Have some official roles on the project team

b) Budget funds for the project

31. The type of skill that is common to systems analysts to understand how IT can be applied to business situations and to ensure that the IT delivers real business value is: a) Technical b) Business c) Analytical d) Interpersonal e) Ethical

b) Business

16. Moderate changes to existing processes falls under the _________ analysis. a) Business Process Automation (BPA) b) Business Process Improvement (BPI) c) Business Process Reengineering (BPR) d) Business Process Blue-skying (BPB) e) Business Process Efficiency (BPE)

b) Business Process Improvement (BPI)

11. Which of the following project roles would analyze the key business aspects of the system? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager

b) Business analyst

36. Which of the following is not a project characteristic that will affect the methodology selection descion? a) Schedule Visabiltiy b) Creating a cost/benefit spreadsheet c) User requirements clarity d) Complexity of the system e) System Reliability

b) Creating a cost/benefit spreadsheet

15. Which is NOT a good practice in conducting interviews? a) Be happy - happy people radiate confidence b) Explain thoroughly - it is estimated that in a strong interview session, the interviewer (you) should talk and explain about 60% of the time and the interviewee should answer about 40% of the time c) Watch interviewees' facial expressions, how they sit and their body language, do they cross their arms, do they lean forward? d) Pay attention to what the interviewee is saying e) If the interviewee ask you a question, answer it truthfully - and if you don't know an answer, say so

b) Explain thoroughly - it is estimated that in a strong interview session, the interviewer (you) should talk and explain about 60% of the time and the interviewee should answer about 40% of the time

27. Suggestions for motivation might include all of these EXCEPT: a) Setting realistic deadlines b) Giving all team members the same bonus on a project c) Recognize and reward good efforts d) Reward those with outstanding quality and effort e) Having a good working environment

b) Giving all team members the same bonus on a project

12. When gathering requirements, the most commonly used technique is: __________ a) Document Analysis b) Interviews c) Joint Application Development (JAD) sessions d) Questionnaires / surveys e) Observation

b) Interviews

35. Amy is planning on talking with a clerk and a manager in the accounts payable area, a manager in the procurement department, and two vendors. She is probably doing: a) Observation b) Interviews c) JAD d) Documentation analysis e) Organizational Feasibility

b) Interviews

15. Which of the following methodologies might be most appropriate if you have a system project with clear requirements, very familiar technologies, not all that complex, reasonably reliable, a short time schedule and the schedule visibility is not important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping

b) Parallel

4. Another outcome of the planning phase is the: a) Feasibility Analysis document b) Project Plan c) System specification document d) System proposal document e) Business Process document

b) Project Plan

24. Bob is selecting a systems analysis and design methodology. What might be the first step? a) Selecting the shortest methodology b) Researching the organizations standards and policies for 'approved' methodologies c) Interviewing senior management as to their suggestions on methodologies d) Do a quick 'cost/benefit' analysis on which methodology will provide the most benefits at the lowest cost e) Do an analysis on which methodology might lessen or eliminate scope creep

b) Researching the organizations standards and policies for 'approved' methodologies

24. Ramya is preparing an economic feasibility study. She has a calculation where she takes total benefits minus total costs and divides that answer by the total costs. She is calculating: a) Cash flow b) Return on investment c) Break-even point d) Net present value e) Internal rate of return

b) Return on investment

1. The outcome of the analysis phase is the: a) Feasibility Analysis document b) System proposal document c) System specification document d) System request document e) Business Process document

b) System proposal document

9. Throwaway prototyping is BEST characterized as: a) A 'Quick and Dirty' system b) A series of versions c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing

c) A method for exploring design alternatives

27. TJ has prepared a spreadsheet where the total benefits are $182,000 the total cumulative costs are $120,000. The ROI would be a) $62,000 b) About 34% c) About 51.7% d) About 65.3% e) Less than 20%

c) About 51.7%

19. Which would normally NOT be a reason for a project? a) When a business need has been identified b) A consultant has suggest a new customer relationship management system c) An open source platform has just come on the market d) An existing system just isn't working properly and the workaround is tedious e) To support a new business initiative

c) An open source platform has just come on the market

34. Jack is going over financial numbers for a proposed project. Which of the following system analyst skills is he exhibiting currently? a) Technical b) Business c) Analytical d) Interpersonal e) Management

c) Analytical

25. Ramona is preparing an economic feasibility study. She is calculating the payback period. She is calculating: a) Cash flow b) Return on investment c) Break-even point d) Net present value e) Internal rate of return

c) Break-even point

18. Probably the first thing to do when conducting an interview is: a) Turn on your tape recorder b) Get started by asking the first question on your list c) Build rapport with the interviewee so he or she trusts you d) Ask a close ended question e) Ask a probing question

c) Build rapport with the interviewee so he or she trusts you

33. When an analyst is looking for specific, precise information they would probably choose this type of question: a) Probing b) Open Ended c) Close ended d) Observation e) Questionnaires

c) Close ended

11. When gathering requirements from processing clerks and lower level managers about 'how' a system works, the best approach might be: _____. a) JAD session b) Document analysis c) Closed ended interview questions d) Probing interview questions e) Root cause analysis

c) Closed ended interview questions

1. Which of the following will probably NOT be at a system walkthrough? a) User representatives b) Management representatives c) Computer Center director d) Key decision makers e) Analyst who prepared the system proposal

c) Computer Center director

13. Chang is working on "How will this system work". What SDLC phase is he in? a) Planning b) Analysis c) Design d) Implementation e) Transition

c) Design

17. Which of the following methodologies might be most appropriate if you have a system project with: somewhat unclear requirements, somewhat unfamiliar technologies, that is complex, reasonably reliable, a short time schedule and high schedule visibility? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping

c) Iterative

version 2 (etc.) of a system? a) System Prototyping b) Waterfall Development c) Iterative Development d) System Prototyping e) Parallel Development

c) Iterative Development

34. If the skills required by a project cannot be met by the available project team, which would probably NOT be a reasonable solution? a) Use a consultant b) Use a contract employee c) Modify the project to use skills inherent on the project team d) Train the project team (or some of the team) on the skills needed e) Mentor a team member (like sending a person to work on a similar project to acquire the necessary skills)

c) Modify the project to use skills inherent on the project team

26. An interview report is prepared in which step of the interview process? a) Conducting the interview b) Designing interview questions c) Post interview following-up d) Preparing for the interview e) Selecting an interviewee

c) Post interview following-up

20. Danielle has asked some closed ended questions to start an interview, then some open ended questions. Now she wants to really wants to get a greater depth of information about the process. She would probably use _________ questions. a) More closed ended b) More open ended c) Probing d) Structured e) Boxing structure

c) Probing

35. When an analyst is seeking more information from a response to questions they would probably use: a) Open Ended questions b) Close ended questions c) Probing questions d) All of these

c) Probing questions

5. An example of a nonfunctional requirement is ____________ a) Supplier table is available b) The system must contain customer order history for three years c) System can be used in any of 100 offices worldwide d) SQL queries from customer table and order table are available e) Customer zipcode is formatted as character data

c) System can be used in any of 100 offices worldwide

3. The outcome of the design phase is the: a) Feasibility Analysis document b) System proposal document c) System specification document d) System request document e) Business Process document

c) System specification document

21. Because the cost can be immense, _________ is one of the most critical steps in implementation. a) Documentation b) Coding c) Testing d) Developing a conversion strategy e) Training

c) Testing

21. The main difference between the Parallel Development Methodology and the Iterative Development Methodology is that: a) The Parallel Development Methodology will have various releases (like version 1.0 2.0, etc.) and the Iterative will not b) The Iterative Methodology will break the system project into sub-projects for analysis, design and implementation and then merge them into a final system and the Parallel will not c) The Parallel Methodology will have sub-projects and the Iterative Methodology will have various releases d) The Parallel Methodology will create various models or prototypes with user involvement before setting on design concepts and the Iterative will not e) The Iterative Methodology will create various models or prototypes with user involvement before setting on design concepts and the Parallel Methodology will not

c) The Parallel Methodology will have sub-projects and the Iterative Methodology will have various releases

25. One difference between the reports from interviews and from a JAD session is that: a) It describes information from the interview or JAD session b) The interview report will give a complete project management timeline while the JAD session report will not c) The interview report is generally written within 48 hours of the interview while the JAD session report may take a week or two after the JAD session. d) The JAD report will include results from questionnaires while the interview report will not e) JAD reports will include technology analysis while interviews will only include root cause analysis

c) The interview report is generally written within 48 hours of the interview while the JAD session report may take a week or two after the JAD session.

31. The science (or art) of project management is in making ___________ of size, time and cost. a) Benchmark comparisons b) Analytical and educated estimates c) Trade-offs d) Maximum calculations e) Minimum calculations

c) Trade-offs

11. Extreme Programming (XP) is BEST characterized as: a) A 'Quick and Dirty' system b) A series of versions c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing

d) A method for stressing customer satisfaction

15. Wayne is a senior director of finance. His company only recently came under SarbanesOxley regulations and is the project sponsor to become compliant. He realizes that examining the as-is system may not be much help as the regulations are so radical that a major analysis and design project must be completed to make the company compliant. He is leaning towards: ______________ a) Business Process Automation b) Business Process Improvement c) Business Process Internalization d) Business Process Reengineering e) Business Process Renovation

d) Business Process Reengineering

28. Which of the following project roles would probably make a presentation about the objectives of a proposed project and its benefits to executives who will benefit directly from the project? a) Requirements Analyst b) Systems Analyst c) Project Manager d) Champion e) Chief Information Officer (CIO)

d) Champion

22. Paul is interviewing Ming. He first explains why he is there and what he wants to accomplish in the interview. This would be done in which step of the interview process? a) Selecting interviewees b) Designing interview questions c) Preparing for the interview d) Conducting the interview e) Post-interview follow-up

d) Conducting the interview

40. Extreme programming requires a great deal of discipline and it is recommended for: a) Large development teams b) Mission critical applications c) Large systems d) Considerable onsite user involvement e) All of these

d) Considerable onsite user involvement

3. Which is NOT a purpose of the requirements definition? a) To give a very high-level explanation of the business requirements b) A more precise list of requirements that can be used as inputs to the rest of analysis c) Create functional requirements d) Create cost/benefit analysis e) Create non-functional requirements

d) Create cost/benefit analysis

21. Michael, a systems analyst, is preparing a closed wiki site for Northstate Bank. He has written permission from eight other companies to view their internal wiki sites, and also has approval from his manager and the project team to use these other sites for ideas and structure. This would be a form of: a) Business Process Automation b) Business Process Improvement c) Informal Benchmarking d) Formal Benchmarking e) Technology Analysis

d) Formal Benchmarking

13. A technique where a set of written (or online) questions are distributed to people (frequently to a large number of people) is: _____. a) Document Analysis b) Interviews c) Joint Application Development (JAD) sessions d) Questionnaires / surveys e) Observation

d) Questionnaires / surveys

28. Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department, along with a few senior staff as well as the project sponsor for a JAD session. He is trying to: _________ a) Balance the work load for departments so the regular day-to-day functions can still continue while the JAD team is off-site b) Create a new hybrid department that will beta test the final system c) Prevent domination by only a few individuals in the JAD session d) Have a broad mix of organizational levels in the JAD session e) Reduce the time necessary for the length of JAD session meetings

d) Have a broad mix of organizational levels in the JAD session

20. Which phase is generally the longest and most expensive part of the development process? a) Planning b) Analysis c) Design d) Implementation e) Feasibility

d) Implementation

23. Linda is a clerk in the accounting department. She was interviewed by David and is excited about the proposed system that will utilize electronic funds transfer. This would be an example of ______. a) Tangible benefit b) Cash flow c) Break even analysis d) Intangible benefit e) Return on investment

d) Intangible benefit

32. Rocky is dealing one-on-one with users and business managers (including some that have little experience with technology). He is demonstrating what system analyst skill? a) Technical b) Business c) Analytical d) Interpersonal e) Ethical

d) Interpersonal

26. Robert is doing an economic analysis using today's dollar values. He is doing: a) Cash flow analysis b) Return on investment analysis c) Break-even point analysis d) Net present value analysis e) Internal rate of return analysis

d) Net present value analysis

31. What information-gathering strategy enables the analyst to see the reality of the situation rather than listen to others describe it? a) Document analysis b) Interviewing c) Joint application design (JAD) sessions d) Observation e) Questionnaires

d) Observation

32. Typically, interviews include the following type questions: a) Probing b) Open Ended c) Close ended d) Observation

d) Observation

3. Which is NOT suggested for IT development projects? a) Projects need to be prioritized b) Projects need to be carefully selected c) Projects need to be carefully managed d) Projects need to give a positive return on investment within four years e) Projects need to give value to the business

d) Projects need to give a positive return on investment within four years

29. The most common reason for schedule and cost overruns is ___________ a) Team conflict b) Lack of communication from project manager to project team c) Lack of support by sponsor and champion d) Scope creep e) Adding people to a late project

d) Scope creep

1. A critical success factor in project management is to: a) Say "no" to all requests as they add to 'scope creep' b) Use throwaway prototyping c) Use a CASE tool to delineate requirements from work tasks d) Start with a realistic assessment of the work that needs to be done e) Hire an outside project management consulting group

d) Start with a realistic assessment of the work that needs to be done

2. The outcome of the planning phase is the: a) Test plan b) System proposal document c) System specification document d) System request document e) Business Process document

d) System request document

12. What the MAIN difference between systems prototyping and throwaway prototyping? a) Systems prototyping involves users while throwaway prototyping does not b) Throwaway prototyping involves users while systems prototyping does not c) Systems prototyping is a rapid application development methodology while throwaway prototyping is not d) Systems prototyping works with users to quickly develop a simplified working version of the proposed system while throwaway prototyping focuses more on exploring design alternatives e) Throwaway prototyping develops systems that will be use as 'stop-gap' systems - and generally for less than six months while systems prototyping results in systems that will be used extensively for several years.

d) Systems prototyping works with users to quickly develop a simplified working version of the proposed system while throwaway prototyping focuses more on exploring design alternatives

5. The V-model pays more explicit attention to ___________: a) Iteration b) Return on investment (ROI) c) Business Value (the "V") d) Testing e) Prototyping

d) Testing

25. A team of developers and customers are in close communication, with frequent communications, simplicity, feedback and courage. This would best describe: a) The parallel development methodology b) The waterfall development methodology c) The iterative development methodology d) The Extreme Programming methodology e) The throwaway prototyping methodology

d) The Extreme Programming methodology

16. In the interview report, what will probably NOT be included? a) Summary of what the interviewee said b) Interview's name, interviewee's name c) Details from crucial areas of the interview relating to the project at hand d) The actual questions that were asked as a permanent record e) Any materials, documents, etc. that the interviewee gave you relevant to the project at hand

d) The actual questions that were asked as a permanent record

22. Which of the following would BEST describe "system complexity"? Systems Analysis and Design - Dennis / Wixom / Roth - Chapter 2 - page 7 a) The aspect of using technologies that analysts and developers are familiar with b) The aspect of what the business side really wants the system to do c) The aspect of how quickly the system can be developed and implemented d) The aspect of how intricate and difficult the system must be e) The aspect of how accurate the system must be (such as medical equipment or for games)

d) The aspect of how intricate and difficult the system must be

26. Kumar is the project manager for a revised TTP system. Which of the following most likely would NOT be considered in developing a work plan? a) Identifying tasks that need to be completed b) Estimating the time that will be needed on tasks c) Creating a dependency chart d) The organizational readiness for the project e) Key milestones that need to be met

d) The organizational readiness for the project

32. Garrett has been told by management that his project MUST be completed on time. His best estimates are more than two weeks after the absolute deadline. Which technique could he use to get a functional system on time? a) Risk management b) System prototyping c) Benchmarking d) Timeboxing e) Activity elimination

d) Timeboxing

37. Rapid Application Development is a collection of methodologies that include all of the following except: a) Iterative Development b) System Prototyping c) Throwaway Prototyping d) V-model Methodology.

d) V-model Methodology.

35. Interpersonal skills for a project manager might be important when: a) Making assignments for a project b) Creating a cost/benefit spreadsheet c) Creating the system proposal d) Working with a highly controversial project that may have political implications e) Using the V-model variation of the Waterfall Methodology.

d) Working with a highly controversial project that may have political implications

24. One of the major differences between a JAD session and an interview is: a) Selecting participants b) Figuring out what is to be done c) Preparing for the session d) Writing up results and a report e) All JAD sessions are structured and must be carefully planned

e) All JAD sessions are structured and must be carefully planned

36. Practical tips states that interpersonal skills are important, they include: a) Paying attention b) Being honest c) Ability to summarize key points d) Be happy e) All of these

e) All of these

39. Extreme programming emphasizes: a) Customer satisfaction b) teamwork c) Communication as a core value d) Simplicity as a core value e) All of these

e) All of these

29. Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense. She would probably want to use: a) Document analysis b) Interview c) JAD session d) Observation e) Questionnaires

e) Questionnaires

30. Blaine is using a requirements gathering technique that begins with non-threatening questions, avoids abbreviations, groups items into logically coherent sections, and might best be used with outside users. He probably is using: a) Document analysis b) Interview c) JAD session d) Observation e) Questionnaires

e) Questionnaires

6. RAD is an acronym for: a) Real Application Development b) Rapid Application Design c) Rapid Authentic Development d) Real Autonomous Development e) Rapid Application Development

e) Rapid Application Development

9. Which of the following project roles would focus on stakeholder requirements? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Requirements analyst

e) Requirements analyst

6. Which is NOT an attribute of a systems analyst? a) Understanding what to change b) Knowing how to change it c) Convincing others of the need to change d) Serving as a change agent e) Selecting which projects to approve

e) Selecting which projects to approve

38. Agile development is a group of programming-centric methodologies that focus on: a) Making assignments for a project b) Creating a cost/benefit spreadsheet c) Creating the system proposal d) Working with a highly controversial project that may have political implications e) Streamlining the SDLC

e) Streamlining the SDLC

8. According to the authors, in moving "from here to there", an analyst needs: a) An understanding of corporate politics b) Knowledge on how to stop scope creep c) Joint Application Development facilitating skills d) Microsoft Project Management software skills e) Strong critical thinking skills

e) Strong critical thinking skills

6. Which is generally NOT true of non-functional requirements? a) Cultural differences can be considered b) Color interpretations on screens and forms may be different in different geographical places c) Multi-lingual interfaces many be needed d) Systems may need to adapt from global solutions to local realities e) Systems may need to have actual expenses from global operations

e) Systems may need to have actual expenses from global operations

23. Which of the following would BEST describe "system reliability"? a) The aspect of using technologies that analysts and developers are familiar with b) The aspect of what the business side really wants the system to do c) The aspect of how quickly the system can be developed and implemented d) The aspect of how complex the system must be e) The aspect of how accurate the system must be (such as medical equipment or for games)

e) The aspect of how accurate the system must be (such as medical equipment or for games)

4. Which would generally NOT be taken into consideration for project portfolio management in an organization? a) The number of large projects b) The number of tactical projects c) The number of high risk projects d) The number of strategic projects e) The number of financially feasible projects

e) The number of financially feasible projects

5. Which is NOT true for systems analysts? a) They create value for an organization b) They enable the organization to perform work better c) They do things and challenge the current way that an organization works d) They play a key role in information systems development projects e) They are the project sponsors for system proposals

e) They are the project sponsors for system proposals

27. Which of the following is true about a JAD facilitator? a) They can participate in the discussion to settle a disagreement b) They keep track of all discussions by entering information into the computer c) They allow sidebar discussions and unstructured activities d) They recognize that some people know more about the system and proposed system and will dominate the discussion and know that is a positive thing e) They set the meeting agenda

e) They set the meeting agenda

14. Which of the following methodologies might be most appropriate if you have a system project with unclear user requirements, unfamiliar technologies, somewhat complex, needs to be reliable, time is not an issue and the schedule visibility is somewhat important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping

e) Throwaway prototyping

19. Which of the following methodologies might be most appropriate if you have a system project with: unclear user requirements, unfamiliar technologies, very complex, must be reliable, a short to medium time schedule and the schedule visibility is somewhat important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping

e) Throwaway prototyping

7. Which is NOT a requirements analysis strategy? a) Understanding of the as-is system b) Identifying improvements c) Developing requirements for the to-be system d) Root cause analysis e) Understanding of screen design, layout and navigation

e) Understanding of screen design, layout and navigation

16. Which of the following methodologies might be most appropriate if you have a system project with: clear requirements, very familiar technologies, not all that complex, must be reliable, a somewhat longer schedule and the schedule visibility is not important? a) Waterfall b) Parallel c) Iterative d) System prototyping e) V-model

e) V-model

2. The line between analysis and design is sometimes very blurry. One reason is that _____: a) Object-oriented methods are generally fuzzier as compared to waterfall methods b) there is inadequate funding for the analysis phase to do a complete analysis c) analysts are generally rushed to complete the system proposal d) scope creep has occurred e) the deliverables are really the first step in the design of the new system

e) the deliverables are really the first step in the design of the new system

41. PMP is People - Management - Project - the three components of successful project management.

false

45. In most IT departments, the demand for IT projects is generally about the same as the department's ability to supply them.

false

47. Projects can be classified by: size, cost, purpose, length, programming language and hardware platform.

false

49. The project methodology that takes the longest to complete is Extreme Programming Methodology.

false

50. The Waterfall Methodology breaks the overall project into a series of release versions.

false

53. The Throwaway Prototyping methodology is good at creating release version 1.0 for users and then the methodology shifts to system prototyping to finish the system.

false

55. Agile Development stresses analysis, modeling and documentation over programming.

false

57. If you had a project with very clear requirements, familiar technologies, not super complex, reliable, a very long time schedule and where the need for schedule visibility is low - the best methodology might be Extreme programming

false

59. The margin of error in cost and time estimates can be as much as 20% in the planning phase for the system proposal deliverable.

false

60. The science (or art) of project management is setting a schedule and sticking to it no matter what - even if that includes working weekends and adding staff to reach the deadline on time.

false

63. A classic planning mistake mentioned in the textbook is motivating employees with financial rewards instead of recognition and genuine thanks.

false

64. Nate is managing a project that is behind by one month with five months to go. He should add four to six staff persons to the project to get it back up to speed.

false

65. Using industry standards, the general estimated project time for the Implementation phase is 15%.

false

42. CIO is an acronym for "Chief Information Officer".

true

43. A critical success factor for project management is to start with a realistic assessment of the work that needs to be accomplished.

true

44. Investments in information systems projects today are evaluated in the context of an entire portfolio of projects.

true

46. The corporate IT department carefully needs to prioritize, select and manage a portfolio of projects.

true

48. The project methodology that takes the longest to complete is the Waterfall Development Methodology.

true

51. The Iterative approach of the RAD methodology breaks the overall project into a series of release versions.

true

61. Wendy has been informed by the CIO that the project she is managing MUST be done by December 20th and must be fully tested and implemented by December 31st. She realizes that will mean she will have to prioritize the functionality and build the system to meet the core functions, even if that means something gets delayed until the next release of that system. She is practicing the 'timeboxing' approach to scope management.

true

62. A classic planning mistake mentioned in the textbook is having an 'overly optimistic schedule'.

true

66. Using industry standards, the general estimated project time for the Implementation phase is 30%.

true

67. Using industry standards, the general estimated project time for the Planning phase is 15%.

true

68. Using industry standards, the general estimated project time for the Analysis phase is 20%

true

69. Scrum, XP and Dynamic systems development method (DSDM) are all classified as 'agile development' concepts.

true

70. Either systems prototyping or throwaway prototyping are generally a good methodology choice when the project has unclear user requirements.

true