SAF Casework

Initiating contact with the client is often a judgment call, but the nationally approved guideline is to make first contact within ____________ hours of the case entering the local queue.

72

Before contacting the client, review the case in order to understand who called the Red Cross, why they called, who was involved in the emergency and what actions Red Cross workers have already taken. Remember to read the case from ______________________ to ______________________ and review the points of contact (i.e., primary, family or third party).

Bottom Top

What does the CAM Stand for?

Client Assistance Manual

The relationships between the Red Cross and its clients are _________________________. Safeguarding the trust of the client is an important part of the organization's obligation to the people and communities it serves.

Confidential

Once the aid society makes a decision, the Hero Care Center dispatches the case to the appropriate individuals to finalize several administrative tasks. When those tasks are completed, Hero Care Center workers dispatch the case to the local unit for _______________________. Before closing the case, the local unit should attempt to follow up with the client regarding the situation that prompted them to apply for _________________________.

Follow-Up Assistance

The mission of Red Cross Service to the Armed Forces is to provide ____________________________ support to service members, veterans and their families around the clock, around the globe, under a trusted symbol.

Humanitarian

Through its Reunification/Safe and Well program, the American Red Cross provides communication tools to help individuals affected by a disaster or other community emergency connect with their loved ones. The Red Cross currently has two easy ways to help reconnect with loved ones: ___________________________ & ___________________________

I'm Safe Mobile App & Safe and Well Website

Check to ensure that the case belongs to your _______________________. If not, create a note in the case record and ____________________ the case back to the Hero Care Center for dispatch to the correct region.

Region Dispatch

__________________ 'good faith' attempts must be made. If there are multiple phone numbers available, all phone numbers must be called. If possible, calls should be made at different times of the day if initial attempts are unsuccessful. The third attempt may be an email in which the caseworker provides a summary of the services provided and provides contact information in the event that any further assistance is needed.

Three

Military commanders rely on the Red Cross to contact the ______________________ _______________________ to obtain a complete and factual report of the actual or potential emergency. This enables the commander to make the best decision to support the military member and family.

Verifying Authority