Salesforce Admin

An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update? A. Activate the critical update in a sandbox. B. Allow the critical update to auto-activate. C. Activate the critical update in production. D. Allow the critical update to auto-activate in a sandbox.

Activate the critical update in a sandbox.

Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Choose 2 answers A. Add a path for the stage to the opportunity record page. B. Use a Kanban list view for Opportunity. C. Configure an auto-launched flow for Opportunity editing. D. Create a simplified Opportunity page layout.

Add a path for the stage to the opportunity record page. Use a Kanban list view for Opportunity. https://trailhead.salesforce.com/content/learn/modules/leads_opportunities_lightning_experience/visualize-success-with-path-and-kanban

The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign. Which two solutions should the administrator use to modify the picklist field values? Choose 2 answers A. Add the Campaign Member Statuses related list to the Page Layout. B. Edit the picklist values for the Campaign Status in object Manager. C. Mass modify the Campaign Member Statuses related list. D. Modify the picklist value on the Campaign Member Statuses related list.

Add the Campaign Member Statuses related list to the Page Layout. Modify the picklist value on the Campaign Member Statuses-related list.

Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? A. Create a custom Lightning App with the action. B. Modify compact Case page layout to include the action. C. Include the action in the Salesforce Mobile Navigation menu. D. Add the Salesforce Mobile and Lightning Experience action to the page layout.

Add the Salesforce Mobile and Lightning Experience action to the page layout.

An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on? A. Use the {!Contact.Id} global variable. B. Use the {!Account.Id} record variable. C. USE THE $RECORD GLOBAL VARIABLE. D. Use the Get Records element to find the Id.

. USE THE $RECORD GLOBAL VARIABLE

The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past. What should an administrator configure to meet this requirement? A. Assignment Rule B. Validation Rule C. Field-Level Security D. Approval Process

. Validation Rule

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers A. Contract B. Case C. Ticket D. Request E. Account

Case Contract Account

Ursa Major Solar has Service level agreements (SLA) that are routed to support queues. Cases that meet the 24-hour SLE need to be automatically reassigned to the next tier queue. What feature should be used to fulfill this requirement? A. Case escalation rule B. Case assignment rule C. Auto-response rule D. Einstein Case Routing

Case escalation rule

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should an administrator configure? Choose 2 answers A. Quick Action B. Outbound Message C. Approval Process D. Email Alert Action

Approval Process Outbound Message

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AWComputing. What should the administrator do to meet the deadline without increasing the budget? A. Train someone on the sales and marketing teams to build dashboards. B. Check the AppExchange for prebuilt Solution that can be easily customized. C. Hire a Consultant to build the custom dashboards. D. Build the dashboards manually to meet the deadline.

Check the AppExchange for prebuilt Solution that can be easily customized.

The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfil this request? A. Sharing settings B. Page Layout Assignment C. Component Visibility D. Record Type Assignment

Component Visibility

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process? A. Create a workflow rule with an outbound message. B. Set up a scheduled process in Process Builder. C. Configure a scheduled flow in flow Builder. D. Use a process to update the account when it is edited.

Configure a scheduled flow in flow Builder.

Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers A. Communities B. Consultants C. Components D. Customers

Consultants Components

The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process. Which are two considerations the administrator needs to review before setting up this approval process? Choose 2 answers A. Create a custom Discount field on the opportunity to capture the discount amount. B. Populate the Manager standard field on the sales users' User Detail page. C. Configure two separate approval processes. D. Allow the submitter choose the approver manually

Create a custom Discount field on the opportunity to capture the discount amount. Populate the Manager standard field on the sales users' User Detail page.

At Universal Containers, there is a custom fields on the lead named Product Category. Management wants this information to be part of the opportunity upon lead conversion. What action should the administrator take to satisfy the request ? A. Create a custom field on the opportunity and map the two fields B. Configure the product categories picklist field on the Product. C. Create a workflow to update Opportunity fields based on the Lead D. Map the lead custom field to the Product's Product category field

Create a custom field on the opportunity and map the two fields

The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers A. Create a custom picklist field on Contact. B. Update the picklist value with a validation rule. C. Map the picklist field on the Lead to the Contact. D. Set the picklist field to be required on the Lead Object.

Create a custom picklist field on Contact. Map the picklist field on the Lead to the Contact.

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updates when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules? A. Quick Action Flow B. Before Save Flow C. Scheduled Flow D. Screen Flow

Before Save Flow Before Save (Fast Field Updates) If you just need to update fields on the record that triggers the flow, this is the right option. It can be triggered when the record is created, created or updated, updated, or deleted. Before save flow runs much faster (10 times) than the after save flow.

Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field. What feature should an administrator use to meet this request? A. Detail Column B. Bucket Column C. Group Rows D. Filter Logic

Bucket Column

Marketing users at cloud kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the view and edit converted leads permission. Which two ways can the marketing users now access converted leads for editing? A. Find them in global search results B. Search the recent records component on the Home page C. Utilize a list view where lead status equals qualified D. Use the data import wizard.

Find them in global search results Search the recent records component on the Home page

An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager. What should the administrator do to fulfil the request? A. Freeze the user to prevent them from logging in while removing them from being referenced in theDirect Manager field. B. Deactivate the user and delete any records where they are referenced in the Direct Manager field. C. Change the user's profile to read-only while removing them from being referenced in the DirectManager Field. D. Delete the user and leave all records where they referenced in the Direct

Freeze the user to prevent them from logging in while removing them from being referenced in theDirect Manager field. You can't deactivate A user in a Hierarchy

The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value? A. Table B. Stacked Bar C. Donut D. GAUGE

GAUGE

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? A. Geolocation B. Geofence C. Custom address D. External lookup

Geolocation

An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow. What flow element should the administrator add? A. Assignment B. GET RECORDS C. Create Records D. Update Records

Get Records Find Salesforce records that meet filter conditions, and store values from the records in variables.

Dream House Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 Answers A. Dependent Picklist B. Global Picklist C. Multi-Select Picklist D. Custom Picklist

Global Picklist Custom Picklist Global Picklist go hand in Hand with Custom Picklist.

The administrator at AW consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but is unable to because it is referenced by other functionalities. What functionality is preventing the field type from being changed? A. Formula Field B. Record Type C. Visual Force D. JavaScript

JavaScript

A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to salesforce? A. Dataloader.io B. Data Loader C. Manual Import D. DATA IMPORT WIZARD

Data Import Wizard https://www.salesforceben.com/salesforce-data-import-wizard-vs-data-loader/?__cf_chl_tk=BA7xN7h3FJmvhqgDL2rPblPI7C.S_ieJ1wEbcmgkSJA-1663717609-0-gaNycGzNDGU

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information? A. Design a standard Campaign report and add value to Won Opportunities in the Campaign field. B. Perform periodic data jobs to update campaign records. C. Create a roll-up summary field on Opportunity to Campaign. D. Add a Total Value Field on the campaign and use a workflow rule to update the value when an opportunity is won.

Design a standard Campaign report and add value to Won Opportunities in the Campaign field.

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern there have a boarder view of data than expected and can see all cases on their groups dashboards. What could be Causing reps to have inappropriate access to data on dashboards? A. Dashboard Filters B. Dashboard Subscriptions C. Dynamic Dashboards D. Public Dashboards.

Dynamic Dashboards

The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected? A. Email Notifications B. Email-to-Case C. Email Alerts D. Email Templates

Email-to-Case This behavior might be caused by the org email access which is set to System Email Only, however Email-to-Case must be enabled in the org before utilizing this feature and following the resolution steps below.

AW Computing (AWC) occasionally works with independent contractors, whom the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts? A. Use a partner community to track the Contacts. B. Create a new Contact record for each agency. C. Create a Junction object to track many-to-many relationships. D. Enable Contacts to multiple Accounts

Enable Contacts to multiple Accounts

AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer? A. Enable and configure standard opportunity teams with splits. B. Enable account teams and show the users how to set up a default account team. C. Create a queue for each team and assign account ownership to the queue. D. Propose the users manually share all their accounts with their teammates.

Enable account teams and show the users how to set up a default account team.

AW computing has added a new custom text field called market segment on the lead object. When a lead is converted, the new field is not getting copied to the account record. What should the administrator do to ensure the market segment field from a lead is copied to the converted account record in routine? A. Write a Validation rule to ensure that the account has a value in that field. B. Ensure the market segment field on the lead is mapped to the right field on the account. C. Write a record triggered flow to copy the custom field from Lead to Account. D. Ensure Account has a field that has the exact same name as the new Lead Field

Ensure the market segment field on the lead is mapped to the right field on account

An administrator at Northern Trail outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? A. Error condition formula B. Error message location C. Rule active date D. Formular return type

Error condition formula Error message location

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day. How should this be configured? A. Assignment Rules. B. Business Hours. C. Case Queues D. Escalation Rule

Escalation Rule

The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers A. FIELD UPDATE B. Chatter Post C. Auto launched Flow D. EMAIL ALERT

Field Update Email Alert

The sales Manager at Dream House realty wants the sales users to have a quick way to view and edit the opportunities in their pipeline expected to close in the next 90 Days. What Should an administrator do to accomplish this request ? A. Create a list view on the opportunity object and recommend users switch the view to Kanban to edit by drag and drop. B. Make a new sales dashboard and add a component that shows all opportunities that meet the criteria. C. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities. D. Enable sales console and show users how to open a tab for each opportunity in the pipeline that meets the requirements

Create a list view on the opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation? A. Reduce the number of case status values to five. B. Create a Screen Flow that shows only the correct values for status and surfaces the flow in the utility bar of the console. C. Review which status choices are needed for each record type and create support processes for each that are necessary. D. Edit the status choices directly on the record type.

Review which status choices are needed for each record type and create support processes for each that are necessary.

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection. Which feature should an administrator place on the page to fulfill this requirement? A. Related List B. Autolaunched Flow C. Record Detail D. Screen Flow

Screen Flow Screen Flow-Requires user interaction, because it includes screens, local actions, steps, choices, or dynamic choices. Screen flows don't support Pause elements. Autolaunched Flow-Doesn't require user interaction. This flow type doesn't support screens, local actions, choices, or choice sets.

At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality? Choose 2 answers A. Collaboration groups are created automatically for every department. B. Object layouts should be configured to include the groups related list. C. THE ADD RECORD ACTION MUST BE CONFIGURED IN THE GROUP PUBLISHER. D. An administrator needs to create a group to enable record sharing.

THE ADD RECORD ACTION MUST BE CONFIGURED IN THE GROUP PUBLISHER.

Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers A. The report needs to be refreshed. B. THE DASHBOARD NEEDS TO BE REFRESHED. C. The current user does not have access to the report folder. D. THE RUNNING DASHBOARD USER AND VIEWER HAVE DIFFERENT PERMISSIONS.

THE DASHBOARD NEEDS TO BE REFRESHED THE RUNNING DASHBOARD USER AND VIEWER HAVE DIFFERENT PERMISSIONS.

What are three characteristics of a master-detail relationship? Choose 3 answers A. THE MASTER OBJECT CAN BE A STANDARD OR CUSTOM OBJECT. B. Permissions for the detail record are set independently of the master. C. Each object can have up to five master-detail relationships. D. ROLL-UP SUMMARIES ARE SUPPORTED IN MASTER-DETAIL RELATIONSHIPS. E. The owner field on the detail records is the owner of the master record.

THE MASTER OBJECT CAN BE A STANDARD OR CUSTOM OBJECT. ROLL-UP SUMMARIES ARE SUPPORTED IN MASTER-DETAIL RELATIONSHIPS. E. The owner field on the detail records is the owner of the master record.

Which settings on a Profile make a tab hidden in the All App Launcher or visible in any app but still allow a user to view records that would normally be found under this tab? A.Object Permissions B.Tab settings C.Org-wide defaults D.App Permissions

Tab settings

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the closed option in the case status picklist is missing.CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified picklist? A.The Show close statuses in the Case Status Field check box are set to the default. B. The close Case page layout must be used to close a case. C. The Support Process being used omits Closed as a status choice. D. The case record type is missing closed as a picklist value.

The Support Process being used omits Closed as a status choice. The Show close statuses in Case Status Field check box can either be checked or unchecked.

Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? A. The data in the field is stored for 20 days. B. The data is permanently deleted. C. The data associated with the field is required. D. The data is restorable from the recycle bin.

The data is restorable from the recycle bin.

Which two capabilities are considerations when marking a field as required in Object Manager? Choose 2 answers A. The field is not required to save records via the API on that object. B. The field is universally required to save a record on that object. C. The field is added to every page layout on that object. D. The field is optional when saving records via web-to-lead and web-to-case.

The field is universally required to save a record on that object. The field is added to every page layout on that object.

An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created. What could the issue be? A. The flow is read only. B. The flow is inactive. C. The flow URL is deactivated. D. The flow trigger is missing.

The flow is inactive.

When users log in to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers A. The user's Two-Factor Authentication for API Logins permission B. The role IP address restrictions C. The user's profile login hours restrictions D. The user's Two-Factor Authentication for User Interface Logins permission

The user's profile login hours restrictions D. The user's Two-Factor Authentication for User Interface Logins permission

Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement? A. UPDATE PAGE LAYOUT ASSIGNMENTS. B. Define multiple record types. C. Assign Lightning pages as app default. D. Create different user profiles.

UPDATE PAGE LAYOUT ASSIGNMENTS.

An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2 answers A. USERS NEED TO DOWNLOAD AND INSTALL AN AUTHENTICATOR APP ON THEIR MOBILE DEVICES. B. Users need to enter a verification code from email or SMS, whichever has higher priority. C. USERS NEED TO CONNECT AN AUTHENTICATOR APP TO THEIR SALESFORCE ACCOUNT. D. Users need to get a security token from a trusted network using Reset My Security Token.

USERS NEED TO DOWNLOAD AND INSTALL AN AUTHENTICATOR APP ON THEIR MOBILE DEVICES. USERS NEED TO CONNECT AN AUTHENTICATOR APP TO THEIR SALESFORCE ACCOUNT.

An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access? A. Use muting permission set with a permission set group to mute selected permissions. B. Create a new permission set that has Delete access deselected for the objects. C. Create a new role that prevents Delete permissions from rolling up to the users. D. Edit the profile for the users to remove Delete access from the objects.

Use a muting permission set with a permission set group to mute selected permissions.

The administrator has created new users for ten new employees at northern trail outfitters. Why are these users unable to access the account object in the salesforce org? A.Users' profile requires a sharing rule for Accounts B. Organization-wide defaults are set to private C. Users' roles are low on the role hierarchy. D. Users'profile requires permission to the account object

Users'profile requires permission to the account object. Object permissions, configured on profiles and permission sets, determine which objects a user can read, create, edit, or delete.

Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend? A. SMS Response B. WEB-TO-CASE C. Email-to-Case D. Omni-Channel

WEB-TO-CASE

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answers A. Web-to-Case B. Case Escalation C. Case Queues D. Email-to-Case

Web-to-Case Email-to-Case

Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated. Which automation solution should an administrator use to meet this request? A. Lightning Web Component B. Approval Process C. Workflow Field Update D. Process Builder

Workflow Field Update

Cloud Kicks (CK) Stores information about specific customers in contact and Information about shoes and accessories in a custom Merchandise object. What should the CK admin use to represent that contacts can be interested in multiple pieces of merchandise? A. Lookup Filter B. Hierarchy Column C. Formula Field D. Junction Object

Junction Object Lookup Filters limit the records available in a lookup. Junction objects give you a way to create many to many relationships between salesforce objects. They are created using a custom object to relate two other objects via two master-detail relationships. For Eg recruitment process, where you have a job position and candidate object. As it is a requirement for candidates to apply to multiple positions, a standard parent-child relationship would not work. You need a junction object, to allow many candidates to apply to multiple positions.

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed? A. Page Layout B. Component Filter C. LIGHTNING PAGE D. Home page

LIGHTNING PAGE

Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers A. One-page layout, two record types, one picklist B. Two-page layouts, one record type, two picklists C. Two permission sets, one record type, one picklist D. One record type, two profiles, one picklist

One-page layout, two record types, one picklist Two-page layouts, one record type, two picklists

An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes. What workflow action should the administrator use to accomplish this? A. Assign Task B. Outbound Message C. Create Record D. Custom Notification

Outbound Message

Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? A. Related Lookup Filters B. Compact Layout Editor C. PAGE LAYOUT EDITOR D. Search Layout Editor

PAGE LAYOUT EDITOR A compact layout displays a record's key fields at a glance in the Salesforce mobile app, Lightning Experience, and in the Outlook and Gmail integrations. Search layouts in Salesforce are an ordered group of fields that are displayed when a record is presented in a particular context such as in search results, a lookup dialog, or in a related list.

The marketing team at Cloud Kicks uses campaigns to generate Product interest, they want custom picklist values for the campaign member status field for each campaign they run. Currently they ask the administrator to add or delete the picklist values, but this is very time-consuming. Which two user permissions should allow the marketing team to customize the campaign member picklist values themselves? A.Create and Edit for Campaign member B. Marketing user feature License C. Customize Application Permission D. Edit Permission for campaigns

Marketing user feature License Edit Permission for campaigns Marketing User Feature License: Create, edit, and delete campaigns, configure advanced campaign setup, add campaign members and update their statuses with the Data Import Wizard.

Cloud Kick is introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a new shoe campaign called New Runners. In addition, the total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this? A. Junction Object B. Parent Campaign Field C. Master-detail relationship D. Lookup relationship

Parent Campaign Field Parent Campaign Field is the closest to Campaign Hierarchies which would have been the correct answer

A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this? A. Data Loader B. Mass Transfer Tool C. Data Import Wizard D. Dataloader.io

Mass Transfer Tool

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers A. Create a new report folder with viewer access. B. Move the dashboard to the user's private folder. C. Move the dashboard reports to the view-only folder. D. Change the dashboard to be a dynamic dashboard.

Move the dashboard reports to the view-only folder. Change the dashboard to be a dynamic dashboard.

Northern Trail outfitters want to encourage employees to choose secure and appropriate passwords for their salesforce accounts. Which three password policies should an administrator configure? A. Number of Days till expiration. B. Password Complexity requirements. C. Require use of password manager App. D. Prohibited password values. E. Maximum invalid Login attempts

Number of Days till expiration. Password Complexity requirements. Maximum invalid Login attempts

Ursa Major Solar classifies its accounts as silver, Gold, or platinum Level. When a new case is created for a silver or Gold Partner, it should go to the regular support Queue. When an account is platinum Level, It should automatically go to the priority support queue. What should the Administrator do to achieve this? A. Assignment Rule B. Escalation Rule C. Case Rules D. Workflow Rules

Assignment Rule Assignment rules automate your organization's lead generation and support processes. Use lead assignment rules to specify how leads are assigned to users or queues. Use case assignment rules to determine how cases are assigned to users or put into queues. Case assignment rules can assign cases regardless of how cases are created. Cases can be created manually or automatically using Web-to-Case, Email-to-Case, On-Demand Email-to-Case, the Self-Service portal, the Customer Portal, Outlook, or Lotus Notes. For example, your standard case assignment rule can have two entries: cases with "Type equals Gold" are assigned to the "Gold Service" queue, and cases with "Type equals Silver" are assigned to the "Silver Service" queue.

What data loss considerations should an administrator keep in mind when changing a custom field type from text to picklist ? A. There will be no data loss with use of a global value set B. Assignment and escalation rules may be affected C. Auto updates will be made to visual force references to prevent data loss. D. Any list view based on the custom field is deleted.

Assignment and escalation rules may be affected Any list view based on the custom field is deleted. If data is lost, any list view based on the custom field is deleted, and assignment and escalation rules can be affected.

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet this requirement? A. Auto-Response Rules B. Email Alerts C. Knowledge Articles D. Assignment Rules

Auto-Response Rules

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement? A. Assignment Rule B. CASE ESCALATION RULE C. Omni-Channel Supervisor D. Formula Field

CASE ESCALATION RULE

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal? A. Make Lead Source a dependent picklist to the Opportunity stage field. B. CONFIGURE A VALIDATION RULE REQUIRING A LEAD SOURCE WHEN THE STAGE IS SET TO CLOSED WON. C. Change the Opportunity stage field to read-only on the page layout. D. Modify the Opportunity stage a dependent picklist to the Lead source field.

CONFIGURE A VALIDATION RULE REQUIRING A LEAD SOURCE WHEN THE STAGE IS SET TO CLOSED WON.

What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers A. CUSTOM AND STANDARD OBJECTS HAVE STANDARD FIELDS. B. Standard objects are included with Salesforce. C. A new standard object can be created. D. Only standard objects support master-detail relationships.

CUSTOM AND STANDARD OBJECTS HAVE STANDARD FIELDS. Standard objects are included with Salesforce.

Universal Containers introduced a new product and want to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? A. Create an auto-response rule and a public group. B. Create a predefined case team and an assignment rule. C. Create a user-based sharing rule and an ad-hoc case team. D. Create a queue and a criteria-based sharing rule.

Create a predefined case team and an assignment rule Queue vs Case Teams A case team is simply a group of individuals working on a case; there are multiple people involved in the resolution of the case. For example, a case might need a service tech to take care of the hardware and an IT person to take care of the software, so both people need access to the case, with the case owner (perhaps a customer service representative) acting as liaison between the customer and the two people actually handling the case. A case queue is a holding area where cases not yet assigned reside until someone accepts the case. Nobody has yet started working on the case, so anyone in the queue (people skilled to handle a particular set of problems) can accept the case and begin working on it. When a case is in a queue, nobody owns the case. Typically, a case that has a case team already has resources assigned to the case to resolve the issue, while a case in a queue has not yet been given any attention to. Of course, this may vary based on an organization's support structure, but this is a pretty typical representation.

Universal Containers want to provide reseller partners with discounted prices on the product they purchase. How should an administrator configure this requirement? A. Add a partner_Discount__c field to the opportunity. B. Use a different Opportunity record type. C. Create a separate pricebook for reseller partners. D. Build separate reseller partner products.

Create a separate pricebook for reseller partners

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement? A. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry. C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. D. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.

Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue? A. Set temporary business hours for each time zone. B. Adjust the currant business hours to accommodate the Eastern Time Zone. C. Create one set of business hours per time zone. D. Allow the reps to set business hours manually.

Create one set of business hours per time zone. Read up on Business Hours

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement? A. Create three sales processes. Create three record types and one page layout. B. Create one sales process. Create three record types and three page layouts. C. Create three sales processes. Create three record types and three page layouts. D. Create one sales process. Create one record type and three page layouts.

Create three sales processes. Create three record types and three page layouts.

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting. Which two options should the administrator configure to meet these requirements? Choose 2 answers A. Customize Campaign Member Role. B. Add the Campaign Member-related list to the Opportunity page layout. C. Customize Campaign Role. D. Customize Opportunity Contact Role E. Add the Opportunity Contact Role-related list to the Opportunity page layout.

Customize Opportunity Contact Role Add the Opportunity Contact Role related list to the Opportunity page layout.

An administrator wants to create Thursday, December 9, 2021, a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? A. Process Builder B. Approval Process C. Outbound Message D. FLOW BUILDER

FLOW BUILDER

Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request? A. Quick Action B. Workflow Rule C. FLOW BUILDER D. Outbound Message

FLOW BUILDER

When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen? A. FLOW BUILDER B. Workflow Rule C. Platform Event D. Process Builder

FLOW BUILDER

The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure? Choose 2 answers A. Sales Quotes B. Opportunity List View C. FORECASTING D. Opportunity Stages

FORECASTING

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers A. IP ADDRESS RESTRICTIONS ARE SET ON THE PROFILE OR GLOBALLY FOR THE ORG. B. Users can change their password to avoid login IP restrictions. C. ENFORCE LOGIN IP RANGES ON EVERY REQUEST MUST BE SELECTED TO ENFORCE IP RESTRICTIONS. D. Single sign-on will allow users to log in from anywhere.

IP ADDRESS RESTRICTIONS ARE SET ON THE PROFILE OR GLOBALLY FOR THE ORG. ENFORCE LOGIN IP RANGES ON EVERY REQUEST MUST BE SELECTED TO ENFORCE IP RESTRICTIONS.

Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information are captured on a custom object called installation. The installation record is created by the installer from the mobile app. Customers sometimes receive a longer warranty as a way of increasing customer satisfaction, when installation gets delayed or has issues. How should the administrator configure salesforce to capture the expiration date of the warranty? A. Use a formula as the default value of the warranty expiration date field. B. Include the warranty expiration date field on the mobile page layout. C. Add a validation rule to ensure the expiration date field is populated. D. Create a formula field to display 1 year from the warranty purchased

Include the warranty expiration date field on the mobile page layout.

The administrator at Universal Containers has created two objects: Containers__c and Purchase__c. Management has requested that all container records display on purchase records in salesforce. Which type of relationship between containers __c and Purchase__c should satisfy the requirement? A. Master Detail Field B. Look Up Field C. Roll-Up Summary Field D. Formula Field

Look Up Field The roll-up summary field calculates values from related records such as those in a related list. You can create a roll-up summary field to display a value in a master record based on the values of fields in a detail record. E.g. you want to display the sum of invoice amounts for all related invoice custom object records in an account's invoice-related list. You can display this total in a custom account field called Total Invoice Amount. You can perform different types of calculations with a roll-up summary field. You can count the number of detail records related to a master record. Or, you can calculate the sum, minimum value, or maximum value of a field in the details record. Lookup relationship links two objects together so that you can look up one object from the related items on another object. Master Detail Relationships One object is the Master and another is the detail. The master Object controls the behavior of the detail object, like who can view the detail's data formula fields calculate values using fields within a single record

A sales user is trying to manage campaign members for an upcoming networking event. The user can view the campaign but is unable to add new campaign members or update member status. How can an administrator troubleshoot this problem? A. Make sure the marketing user check box is checked on the user record page. B. Run a campaign report and update any member information via data loader. C. Create a permission set to allow the user to edit the campaign members. D. Provide the user access to both leads and contacts to edit all members

Make sure the marketing user check box is checked on the user record page. keyword is "troubleshoot". User permissions needed To add campaign members: Edit on campaigns AND Edit on leads and contacts AND Marketing User selected in User Detail

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request? A. Define a new Stage picklist value. B. Create a custom field on Opportunity. C. Configure Forecasting support. D. Make the field editable on page layouts.

Make the field editable on page layouts.

Northern Trail Outfitters is using one profile for all of its marketing users, providing read only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns. How should an administrator fulfil this request? A. Permission sets B. Organization-wide defaults C. Marketing user checkbox D. Field-level security

Marketing user checkbox

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user's password? Choose 2 answers A. Resetting the password will change the user's password policy. B. Single sign-on users can reset their own passwords using the forgot password link. C. RESETTING A LOCKED-OUT USER'S PASSWORD AUTOMATICALLY UNLOCKS THE USER'S ACCOUNT. D. After resetting a password, the user may be required to activate their device to successfully login to Salesforce.

RESETTING A LOCKED-OUT USER'S PASSWORD AUTOMATICALLY UNLOCKS THE USER'S ACCOUNT. After resetting a password, the user may be required to activate their device to successfully login to Salesforce.

An Administrator is planning to use Data Loader to mass Import new records to a custom object from a new API. What will the administrator need to do to use the data loader? A. Append their security token at the end of their password to login B. Reset their password and their security token C. Add a permission Set that allows them to import data D. Use the Data Import tool to mass import custom object records

Reset their password and their security token To use this Data Loader, the administrator would need to reset their password and their security token.

The Standard lead rating field has a picklist value of Hot, Warm and Cold. A list of leads was imported without error even though several records had the value of unrated in the rating Field. How were these records added without error? A. Restricted Picklist checkbox was unchecked. B. Field Level security was set to visible for all profiles. C. A global picklist value set was used to populate the picklist D. The add to All record types checkbox was selected

Restricted Picklist checkbox was unchecked.

The IT manager at Universal Containers is doing an audit of the system's security. How should the administrator provide a summary of the Org's security health? A. Change the Organization-wide default to private to restrict visibility . B. Download the last six months of user login data C. Turn on Event Monitoring to track user events D. Run a health Check to identify vulnerabilities

Run a health Check to identify vulnerabilities

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000. What should the administrator configure to meet this requirement? A. SET UP BIG DEAL ALERTS FOR THE AMOUNT. B. Enable Opportunity Update Reminders C. Opportunity warning in Kanban View. D. Key Deals component on the homepage.

SET UP BIG DEAL ALERTS FOR THE AMOUNT.

Which two actions should an administrator perform with Case escalation rules? Choose 2 answers A. Re-open the Case. B. Send email notifications. C. Change the Case Priority. D. Re-assign the Case.

Send email notifications Re-assign the Case.

Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements? A. Validation rules that ensure that users are entering accurate sales stage information. B. Different page layouts that control the picklist values for the opportunity types. C. Public groups to limit record types and sales processes for opportunities. D. Separate record types and Sales processes for the different types of opportunities.

Separate record types and Sales processes for the different types of opportunities.

Northern Trail Outfitters (NTO) has deployed my domain. The chief Marketing Officer wants to make sure that all of the salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings ? A. Set the Login Policy to require login from https://nto.my.salesforce.com B. Set the redirect Policy to redirect with a warning to thesame page within the domain. C. Set the Login Policy to prevent login from https://login.salesforce.com D. Set the redirect Policy to Do not Redirect

Set the Login Policy to require login from https://nto.my.salesforce.com

An administrator at Aw computing has been asked to help the support team with report folders. They want a folder called support Reports and two folders underneath called help desk and R&D. The support organization uses public groups for support agents,R&D,and managers. Support agents should be able to run helpdesk reports, but should not be able to view R&D reports. Support Managers should be able to view and edit all reports. Which two ways should these folders be shared ? Choose 2 answers. A. Share the R&D folder with support managers with edit access. B. Share the help desk folder with support agents with view access. C. Share the support reports folder with support managers with Edit access D. Share the support Reports Folder with support agents with view access

Share the help desk folder with support agents with view access. Share the support reports folder with support managers with Edit access

Universal Containers created a new job posting on the first of the month It triggered a process scheduled action that will post to the department VP in 30 days if the position is still open and the status and the status is not equal to interviewing. ON the 10th applicant interviews ,and the jo posting status is updated to interviewing. What will happen to the chatter post in this situation ? A. The pending Chatter post will be paused. B. The Pending chatter post will be sent in 30 days C. The pending chatter post will be sent on the 10th of the month D. The pending chatter post will be canceled.

The pending chatter post will be canceled.

Universal Containers has a private sharing model for opportunities and uses opportunity teams. Criteria-based sharing rules and the sales rep at universal containers leave the company and their user record is deactivated. The rep has later rehired in the same role the administrator activates the old user record. The user is added to the same default opportunity teams but is no longer able to see records the user worked on before leaving the company. What is likely the cause? A. The stage of the Opportunity records was changed to closed lost B. The Permission sets were removed when the user was deactivated C. The record type of the opportunity records was changed D. The records were manually shared with the user

The records were manually shared with the user

A user at Northern Trail outfitters is having trouble logging into salesforce. The user's login history shows that this person has log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into salesforce? Choose 2 answers. A. Use the unlock button on the user's record detail page. B. Reset the password policies to allow the user to login C. Log in as the user to unlock the user and reset the password D. Reset password on the user's record detail page

Use the unlock button on the user's record detail page. Reset password on the user's record detail page

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use? Choose 2 answers A. process builder B. workflow Rule C. Field Update D. Outbound Message

process builder workflow Rule