Salesforce.com ADM211

Place the following steps in the correct order to create an entitlement process: - Select the Active check box to enable the process. - Click Save. - Choose the criteria for cases to enter and exit the entitlement process. - Click New Entitlement Process. - Enter a name and description. - Click Your Name | Setup | Customize l Entitlement Management | Entitlement Processes

1. Click Your Name | Setup | Customize l Entitlement Management | Entitlement Processes 2. Click New Entitlement Process. 3. Enter a name and description. 4. Select the Active check box to enable the process. 5. Choose the criteria for cases to enter and exit the entitlement process. 6. Click Save.

The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? Choose two answers. A. A custom report type with Opportunity as the primary object and Activity as the secondary object B. An opportunity report with a cross-object filter of opportunities without activities C. A joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B D. A standard opportunity filtered by the field Last Activity and a custom date range that is blank

B. An opportunity report with a cross-object filter of opportunities without activities ; D. A standard opportunity filtered by the field Last Activity and a custom date range that is blank

Universal Containers has a requirement to report on opportunities where the probability has dropped beneath 50%. The administrator has created a custom checkbox as a way to identify these records. What else should the administrator do to meet this requirement? A. Enable field history tracking on the field and include the history in the report filter B. Create an approval process that submits the opportunity for approval when the custom checkbox is true C. Create a workflow rule that updates the field when the probability drops below 50% D. Build a validation rule that displays an error

C. Create a workflow rule that updates the field when the probability drops below 50%.

Customizable Forecasting must be enabled by salesforce.com support. a. False b. True

This is a bad question. The answer depends on a lot of factors.

With Customizable Forecasting you can forecast any of the following data. Choose three answers. a. Amount b. Quantity c. Units of Product Family d. Units of Individual Products

a. Amount b. Quantity c. Units of Product Family

Which of the following is NOT true about article types in Salesforce Knowledge? a. An organization must have 2 article types to enable Knowledge. b. Article Types are typically short HTML documents. c. Article Types may include attachments. d. Article Types should enable 'actionable' content.

a. An organization must have 2 article types to enable Knowledge. https://help.salesforce.com/apex/HTViewHelpDoc?id=knowledge_article_types_create.htm&language=en_US

Which deployment tool would you use to deploy metadata from one organization to a RELATED organization? a. Change sets b. Force.com IDE c. Unmanaged Packages d. Force.com Migration Tool

a. Change sets IDE and Migration Tool will work, but Change sets are considered Salesforce best practice in this case. https://help.salesforce.com/apex/HTViewHelpDoc?id=deploy_special_behavior.htm&language=en_US

A manager wants a report that shows the following: 1. All Accounts with Opportunities having a Closed-Won status. 2. All Accounts having Closed Cases status. What can you do as a system administrator to meet this requirement? a. Create a joined report b. Create a custom report type c. Create a Standard report type with crossfilter d. Analytic Snapshots

a. Create a joined report "A joined report can contain data from multiple standard or custom report types. You can add report types to a joined report if they have relationships with the same object or objects." https://help.salesforce.com/apex/HTViewHelpDoc?id=reports_joined_format_overview.htm&language=en

What can a system administrator do to simplify searching in Knowledge for users? Choose three answers. a. Create synonyms b. Create Knowledge Categories c. Enter predefined search input (autocomplete) d. Filter by Language

a. Create synonyms b. Create Knowledge Categories d. Filter by Language for a, see: https://help.salesforce.com/apex/HTViewHelpDoc?id=knowledge_article_search_stemming.htm&language=en_US for b & d see "Using Filters to Narrow Your Results list" https://help.salesforce.com/apex/HTViewHelpDoc?id=knowledge_article_search.htm&language=en

What are the different ways a Visual Workflow "flow" can be deployed? (Choose three answers.) a. Custom button b. Custom link c. Visualforce page d. Apex Trigger e. Field Updates

a. Custom button b. Custom link c. Visualforce page https://help.salesforce.com/HTViewHelpDoc?id=vpm_admin_flow_overview.htm&language=en_US

Dylan has submitted a vacation request for approval by his manager, but the manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose two answers. a. Email log b. The Setup Audit Trail c. Debug Log d. A Time-Based Workflow

a. Email Log c. Debug Log https://help.salesforce.com/HTViewHelpDoc?id=email_logs.htm&language=en_US http://help.salesforce.com/HTViewHelpDoc?id=code_debug_log.htm&language=en_US

If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization? Choose 2 answers. a. Enable email approval b. Enable chatter feed approval c. Enable Mobile Lite for Approval Processes d. Enable SMS/IM approval

a. Enable email approval b. Enable chatter feed approval See also: https://help.salesforce.com/HTViewHelpDoc?id=wf_approval_settings.htm&language=en_US https://help.salesforce.com/apex/HTViewHelpDoc?id=approvals_for_chatter_enabling.htm&language=en

What can an administrator do to enable customer-submitted service requests? Choose two answers. a. Enable live agent on the company website b. Enable chatter answers c. Enable the service cloud console on the company website d. Enable case feed on the company website

a. Enable live agent on the company website b. Enable chatter answers https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_overview.htm&language=en https://help.salesforce.com/HTViewHelpDoc?id=live_agent_overview.htm&language=en_US

How can you, as a System Administrator, enforce standardization of tags in libraries? Choose two answers. a. Enable restrictive tagging b. Change Tagging Field to multiselect picklist c. Enable workflow to send email alert for unnamed tags d. Guided tags

a. Enable restrictive tagging d. Guided tags https://help.salesforce.com/HTViewHelpDoc?id=content_tagging_rules.htm&language=en_US

The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the Forecast tab. a. False b. True

a. False

Standard fiscal years must start on January 1st. a. False b. True

a. False "Standard fiscal years are periods that follow the Gregorian calendar, but can start on the first day of any month of the year. " http://help.salesforce.com/HTViewHelpDoc?id=admin_about_cfy.htm&language=en_US

What can a Sales Representative see once he clicks on the Forecast (Collaborative) tab? Select all that apply a. Forecast Categories b. Opportunity list column c. Data Source d. Forecast Range e. Quotas f. none of the above

a. Forecast Categories b. Opportunity list column d. Forecast Range e. Quotas

When can a user become an owner of a record without being a record creator? Choose 2 answers. a. If the record is in a queue b. If person is above the owner of the record in role hierarchy c.If he is already a record owner d.if someone shares the record to the record owner

a. If the record is in a queue b. If person is above the owner of the record in role hierarchy See also: https://help.salesforce.com/apex/HTViewHelpDoc?id=queues_overview.htm&language=en https://help.salesforce.com/apex/HTViewHelpDoc?id=data_about_transfer.htm&language=en

What are the similarities of customizable and collaborative forecasting? Choose two answers. a. Monthly and Quarterly Forecasts b. Quotas c. Territory management d. Submit Forecast

a. Monthly and Quarterly Forecasts b. Quotas https://help.salesforce.com/HTViewHelpDoc?id=faq_forecasts3_whats_difference_between_versions.htm&language=en_US

What should a system administrator consider before using territory management? Choose three answers. a. Once enabled it cannot be disabled b. It does not work in parallel with sharing functions c. You need to contact Salesforce to have it enabled d. Forecasts are derived from Territory hierarchy not Role hierarchy

a. Once enabled it cannot be disabled; c. You need to contact Salesforce to have it enabled; d. Forecasts are derived from Territory hierarchy not Role hierarchy https://help.salesforce.com/HTViewHelpDoc?id=territories_enable.htm&language=en_US

A custom object was created such that only the system administrator has create, read, edit and delete permissions. Now the VP wants access and he'd like some regular users (Standard Profile) to have the same access. What's the best way for you to configure Salesforce.com to handle the VP's request? a. Permission Set for VP and Standard User b. Add CRED to VP and Standard User profile c. Create a custom profile and add VP and Standard User d. Give "modify all" to both VP and Standard User

a. Permission Set for VP and Standard User

If you wanted to force users to enter a permissible value, which standard functionality would be best? a. Picklist and dependent picklist fields b. Custom lookup fields and lookup filters c. Custom formula fields d. Record types and page layouts e. Workflow field updates

a. Picklist and dependent picklist fields

Which of the following forecast schedule types consists of opportunities in various stages of maturity? a. Pipeline b. Forecast c. Quota

a. Pipeline

Sales Rep Phil Smith has an opportunity for 55,000 in the Commit stage. Which aggregates on Phil's forecast will include this amount? Choose three answers. a. Pipeline b. Best Case c. Commit d. Closed

a. Pipeline b. Best Case c. Commit See also: https://help.salesforce.com/HTViewHelpDoc?id=newforecasts_categories.htm&language=en_US

Which forecasting schedule type would you use if you wanted a benchmark of how much should be sold within a certain time frame? a. Quota b. Pipeline c. Forecast

a. Quota

Which statement is TRUE for a master-detail relationship? (Choose two answers.) a. Record access of detail records are controlled by the master record. b. A master record and a related detail record can have different owners. c. Deleting a master record, also deletes the detail record d. A detail record can be shared using sharing rules.

a. Record access of detail records are controlled by the master record. c. Deleting a master record, also deletes the detail record See: https://help.salesforce.com/HTViewHelpDoc?id=overview_of_custom_object_relationships.htm&language=en_US See also: http://help.salesforce.com/HTViewHelpDoc?id=relationships_considerations.htm&language=en_US

List the different prices that are available for a product. Choose three answers. a. Sales Price b. Product Price c. Discounted List Price d. List Price e. Standard Price

a. Sales Price d. List Price e. Standard Price See: https://help.salesforce.com/HTViewHelpDoc?id=products_prices.htm&language=en_US

Which feature license is required to use Content? a. Salesforce CRM Content User b. Salesforce CRM Content Contributor c. Salesforce CRM Content Creator d. Salesforce CRM Content Manager

a. Salesforce CRM Content User See: https://help.salesforce.com/HTViewHelpDoc?id=content_initialsetup.htm&language=en_US

Which actions can you add to a milestone? (Choose three answers.) a. Success actions b. Repeat actions c. Warning actions d. Violation actions

a. Success actions c. Warning actions d. Violation actions http://help.salesforce.com/apex/HTViewHelpDoc?id=entitlements_milestones_overview.htm&language=en_US

What happens when an administrator creates a custom tab for a custom object? Choose three answers. a. The custom object has a home page. b. Users can search for records of the custom object. c. New records of the custom object can only be accessed from the related list on the parent record. d. A custom app containing the custom tab is automatically created. e. New records of the custom object can be created from the sidebar.

a. The custom object has a home page. b. Users can search for records of the custom object. e. New records of the custom object can be created from the sidebar. See: https://help.salesforce.com/apex/HTViewHelpDoc?id=creating_custom_object_tabs.htm&language=en

Which of the following statements are true about the Opportunity field, "Stage"? Choose two answers. a. There are 10 default stage values, based on a commonly used sales methodology. b. The list of default stage values cannot be edited or added. c. There are other sales methodologies that can be downloaded from the AppExchange and used within Salesforce.

a. There are 10 default stage values, based on a commonly used sales methodology. c. There are other sales methodologies that can be downloaded from the AppExchange and used within Salesforce.

Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user. a. True b. False

a. True https://help.salesforce.com/apex/HTViewHelpDoc?id=knowledge_whatis.htm&language=en

You can cancel pending actions in the entitlement process queue. a. True b. False

a. True http://help.salesforce.com/HTViewHelpDoc?id=entitlement_process_queue.htm&language=en_US

A user reports that a field can no longer be seen in a given page layout. What can a system administrator use in order to troubleshoot this? a. View the Setup Audit Trail b. Use Field History Tracking c. View the system log d. Perform a Field Audit

a. View the Setup Audit Trail https://help.salesforce.com/HTViewHelpDoc?id=admin_monitorsetup.htm&language=en_US

Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account? a. Yes b. No

a. Yes

What tool would you use if you wanted to create a report that would compare results over time based on specific criteria? a. analytic snapshots b. custom report types (CRT) c. Standard Report d. Exception Report

a. analytic snapshots http://help.salesforce.com/HTViewHelpDoc?id=data_about_analytic_snap.htm&language=en_US

What would you check to see whether a workflow failed? a.debug log b.workflow log c.integration log d.failed work flow log

a. debug log http://help.salesforce.com/HTViewHelpDoc?id=code_debug_log.htm&language=en_US

Forecasting is an exact science and is the total of all the opportunities you are working on. a. false b. true

a. false

How can additional permissions be given to a user without editing the profile itself? Choose two answers. a. permission set b. delegated administration c. sharing rule d. role hierarchy

a. permission set b. delegated administration http://help.salesforce.com/HTViewHelpDoc?id=defining_delegated_administrators.htm&language=en_US https://help.salesforce.com/HTViewHelpDoc?id=perm_sets_overview.htm&language=en_US

What are some things to consider before using FORCE.COM IDE? Choose three answers. a. target environment b. username and password c. metadata components d. inbound and outbound change sets

a. target environment; b.username and password; c.metadata components

What is true about Salesforce Communities? Choose two answers. a. Ideas tab is used by community users to submit, like and promote Ideas b. Communities can only be used by internal salesforce users. c. Reputation level is the same across all communities. d. Crowd-sourced Knowledge is accessible in Q&A tab.

a.Ideas tab is used by community users to submit, like and promote Ideas d.crowd sourced Knowledge in Q&A tab https://help.salesforce.com/apex/HTViewHelpDoc?id=ideas_about.htm&language=en https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_overview.htm&language=en

What are some of the considerations for enabling a custom fiscal year? (choose three answers) a. This feature can be disabled once it is activated. b. Administrators should backup all data before enabling custom fiscal years. c. The structure of a custom fiscal year can only be defined from the available templates. d. It is possible to define non-standard quarter lengths using custom fiscal year. e. It is possible to define a non-standard number of quarters. f. Because standard fields can't be modified, the salesforce.com fiscal year will continue to apply to reports, quotas, forecasts, and so on.

b. Administrators should backup all data before enabling custom fiscal years. d. It is possible to define non-standard quarter lengths using custom fiscal year. e. It is possible to define a non-standard number of quarters.

Your boss wants you to have a field change to a certain value when the opportunity is changed to Closed-Won. How do you do this in Salesforce.com? a. auto response rule on the parent account b. workflow field update on opportunity c. escalation rule on the parent account d. validation rule update on opportunity

b. workflow field update on opportunity "Field updates are actions associated with workflow rules, approval processes, or entitlement processes. " https://help.salesforce.com/HTViewHelpDoc?id=workflow_defining_field_updates.htm&language=en_US

What is the maximum file size that can be uploaded in CRM Content? a. 10GB b. 100MB c. 2GB d. 500MB

c. 2GB See: https://help.salesforce.com/HTViewHelpDoc?id=collab_files_differences.htm&language=en_US

What tool would you use to automate a process so a parent case is closed, the child case automatically closes? a. Workflow rule field update b. Auto response rule c. Apex trigger d. Validation rule field update

c. Apex

When working with Visual Workflow, what element would you use to set an opportunity name variable to "Product Promotion"? a. Record Update b. Record Create c. Assignment d. Decision

c. Assignment See: https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_designer_elements_assignment.htm&language=en_US See also: https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_designer_elements.htm&language=en_US

A lead needs to be assigned automatically to a Sales Rep if there has been no action on the account after 10 days. And the Deal status should be set to "Stalled" after it has been approved by a Manager. Which automation processes can a system administrator use? a. Validation Rule. Assignment rule. Approval Process. b. Assignment Rule. Approval Process. Workflow Rule c. Assignment Rule, Approval Process. d. Assignment Rule. Auto-Response Rule, Workflow Rule

c. Assignment Rule, Approval Process. Note: You can use the same Workflow Actions in Approval Processes that you use in Workflow. Therefore, this is the simplest answer.

Universal Containers needs to use a different pricebook for sales representatives in each of the US, LATAM, EMEA, and APAC regions. What should the system administrator do? a. Create a separate pricebook for each region. b. Add a different list price for products depending on the region. c. Clone the standard pricebook and create separate pricebooks for each region.

c. Clone the standard pricebook and create separate pricebooks for each region. https://help.salesforce.com/apex/HTViewHelpDoc?id=pricebooks_clone.htm&language=en_US

Your organization's VP of Sales wants to automatically add the account name to an opportunity name once a record is saved. How can this be done? a. Use an Apex Trigger b. Enforce an opportunity naming guideline for Sales Reps c. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field using concatenate d. Use validation to update the field

c. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field using concatenation

How can a system administrator enforce a requirement that a custom Region field contain a value regardless of how the lead is created? a. Make the Region field universally required. b. Make the Region field required on the page layout. c. Create a validation rule on the Region field.

c. Create a validation rule on the Region field. See: http://help.salesforce.com/HTViewHelpDoc?id=fields_about_field_validation.htm&language=en_US

Which element would you use to route a Visual Workflow differently based on whether the customer is interested in the product promotion, shipping promotion, or not interested? a. Step b. Screen c. Decision d. Assignment

c. Decision See: https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_designer_elements_decision.htm&language=en_US See also: https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_designer_elements.htm&language=en_US

Assuming that the training sandbox will contain approximately 500MB of production data and be refreshed after daily training sessions, which type of sandbox can be used to train users on new functionality that has recently been deployed to production? a. Full Sandbox b. Partial Data Sandbox c. Developer Pro Sandbox d. Developer Sandbox

c. Developer Pro Sandbox See also: https://help.salesforce.com/htviewhelpdoc?id=create_test_instance.htm&siteLang=en_US

What is a benefit of creating a custom app for users? a. Provides users with a place to share and install apps. b. Allows users to manage custom objects and tabs. c. Gives users access to the tabs and records they need. d. Differentiates standard and custom objects for users.

c. Gives users access to the tabs and records they need. http://help.salesforce.com/HTViewHelpDoc?id=dev_tabsets.htm&language=en_US

In a two-step approval process where the first step is a hiring manager and second is the appropriate director, which of the following relationship types would a system administrator use to establish a relationship between the two approvers? a. Master detail relationship b. Look up relationship c. Hierarchical relationship d. Sibling relationship

c. Hierarchical relationship [[More research, longer answers]] https://help.salesforce.com/HTViewHelpDoc?id=overview_of_custom_object_relationships.htm&language=en_US

Which value rolls up for both customizable and collaborative forecasting? a. Expected revenue b. Quota c. Opportunity amount d. Amount

c. Opportunity amount https://help.salesforce.com/HTViewSolution?id=000176778&language=en_US Note: the H&T validation for this answer needs to be more complete.

To set up an entitlement process, what must you do? a. Set up service contracts with contract line items and entitlements b. Specify actions that you'll add to your entitlement process c. Set up milestones that you will add to the entitlement process d. Delete all pending actions in the entitlement process queue

c. Set up milestones that you will add to the entitlement process http://help.salesforce.com/HTViewHelpDoc?id=entitlements_process_setting_up.htm&language=en_US

What permissions would you need if you want to merge accounts with related lists of cases and opportunity? a. edit on Opportunity and Cases objects b. delete on the Account object c. delete on Account objects and edit on Opportunities and Cases d. edit on Account objects and edit on Opportunities and Cases e. edit on Account objects and delete on Opportunities and Cases

c. delete on Account objects and edit on Opportunities and Cases https://help.salesforce.com/HTViewHelpDoc?id=account_merge.htm&language=en_US

A set of Cases records with a specific record type needs to be restricted so that only a Support manager and four Support users have access. What can you do as a system administrator to meet this requirement? a. Remove the record type access for all users except the 5 mentioned. b. Give the "View All Data" permission to the 5 mentioned users using permission sets. c. Create a new profile and assign the 5 users to the new profile. d. Create a criteria-based sharing rule for the 5 users.

d. Create a criteria-based sharing rule for the 5 users. See: https://help.salesforce.com/apex/HTViewHelpDoc?id=security_sharing_cbs_about.htm&language=en

Which of the following features is NOT unique to Salesforce Knowledge? a. Article Types b. Categories c. Synonym Search d. Custom Page Layouts

d. Custom Page Layouts

Your support process is NOT based on individual service contracts. Which steps should you perform when setting up entitlements? a. Set up service contracts b. Set up contract line items c. Set up both service contracts and contract line items d. Customize entitlements fields and the entitlements page layout

d. Customize entitlements fields and the entitlements page layout https://help.salesforce.com/HTViewHelpDoc?id=entitlements_setting_up.htm&language=en_US

Which Visual Workflows element would you add to a flow to create a new opportunity record? a. Record Update b. Record Lookup c. Record Delete d. Record Create

d. Record Create See: https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_designer_elements_record_create.htm&language=en_US See also: https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_designer_elements.htm&language=en_US

Which Salesforce feature would you use in order to display only relevant fields and reduce unnecessary data? a. Picklist and dependent picklist fields b. Custom lookup fields and lookup filters c. Custom formula fields d. Record types and page layouts e. Workflow field updates

d. Record types and page layouts

Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature? a. Use Facebook to import educational background b. Use the Company's salesforce Facebook account c. Use Linkedln to import educational background d. Use Twitter to view recent tweets posted by a contact

d. Use Twitter to view recent tweets posted by a contact https://help.salesforce.com/apex/HTViewHelpDoc?id=contacts_social_overview.htm&language=en The wrong choices on the list should be improved.

How can a system administrator ensure that an Account Name is unique? a. Make the account name field unique b. Use the HLOOKUP operator in a validation rule for the account name c. Use the VLOOKUP operator in a validation rule for the account name d. Use an APEX Trigger

d. Use an APEX Trigger See: http://help.salesforce.com/HTViewHelpDoc?id=customize_functions.htm&language=en_US Standard fields can't be made unique or required. See: http://help.salesforce.com/apex/HTViewSolution?id=000004988&language=en_US

If a company uses two custom objects, named "Position" and "Job Opening," that are in a master-detail relationship; and if the Position object's organization-wide defaults (OWDs) are set to private; what action can be done to allow users to edit the Position records? a. create a custom profile for the users and grant edit access b. grant edit access via permission set c. create a new role hierarchy for users with respect to position object so that edit access will roll up d. create sharing rule in position object

d. create sharing rule in position object https://help.salesforce.com/HTViewHelpDoc?id=overview_of_custom_object_relationships.htm&language=en_US

A change set that has already been submitted for deployment is missing a component. What can you do in order to correct the issue? a. Deploy the change set and then submit another change set for deployment b. Edit the change set, deactivate it and then add the missing component c. Create another change set containing all components and deploy it d. Clone the change set. edit the components and deploy it

d.Clone the change set, edit the components and deploy it http://help.salesforce.com/HTViewHelpDoc?id=t_changesets_clone.htm&language=en_US

Which of the following is a typical user of Salesforce Knowledge? a. Support Agent b. Sales Rep c. End Customer d. Internal Training Team e. All of the above

e. All of the above

Which of the following are some of the capabilities of a Live Agent? a. Skills b. Live Agent Chat Queues c. Pre-Chat Forms and Post-Chat Pages d. Knowledge chatlet and the Articles tool e. All of the above

e. All of the above Needs better answers. https://help.salesforce.com/HTViewHelpDoc?id=live_agent_using_console.htm&language=en_US

Regardless of the entitlement model used, which page layouts might you want to customize? a. Entitlements page layout b. Case page layouts c. Account page layouts d. Contact page layouts e. Asset page layouts f. all of the above g. none of the above

f. all of the above

A Recruiting User needs to setup an object relationship between the Position object and the Job Applicant object so that a Position record can have many applicants and Job Applicant can apply for many positions. He also needs this in a setup where deleting a Job Application record will delete all information related to the job applicant in the Position object. What can a system administrator do to fulfill the requirement? a. Create a lookup relationship using a junction object. b. Create a many-to-many master-detail relationship using a junction object. c. Create a lookup relationship only on the parent object. d. Create a master-detail relationship only on the child object.

b. Create a many-to-many master-detail relationship using a junction object. See also: https://help.salesforce.com/HTViewHelpDoc?id=overview_of_custom_object_relationships.htm&language=en_US

What privileges can be given to a delegated administrator? Choose three answers. a. Modify the role hierarchy. b. Create and edit users. c. Assign users to specified profiles. d. Modify profile permissions. e. Manage custom objects.

b. Create and edit users. c. Assign users to specified profiles. e. Manage custom objects. http://help.salesforce.com/HTViewHelpDoc?id=admin_delegate.htm&language=en_US

Which of the following options would be used to limit the number of records and assist with data consistency? a. Picklist and dependent picklist fields b. Custom lookup fields and lookup filters c. Custom formula fields d. Record types and page layouts e. Workflow field updates

b. Custom lookup fields and lookup filters http://help.salesforce.com/apex/HTViewHelpDoc?id=fields_lookup_filters.htm

What is the first step before setting up entitlements? a. Specify the entitlements-related lookup filters on cases b. Enable entitlement management c. Set up service contracts d. Customize entitlements fields

b. Enable entitlement management https://help.salesforce.com/HTViewHelpDoc?id=entitlements_setting_up.htm&language=en_US

An administrator must select milestones from an existing list of available milestones. a. True b. False

b. False http://help.salesforce.com/HTViewHelpDoc?id=entitlements_setting_milestones.htm&language=en_US

Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length. a. True b. False

b. False File size is limited in Knowledge. See: https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_files_size_limits.htm&language=en See also: https://help.salesforce.com/HTViewHelpDoc?id=collab_files_differences.htm&language=en_US

Which deployment tools allow you to manage changes in a source-code control system? (There are two answers.) a. Change sets b. Force.com IDE c. Force.com Migration Tool d. Data Loader

b. Force.com IDE c. Force.com Migration Tool

Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers. a. Change sets b. Force.com IDE c. Unmanaged Packages d. Force.com Migration Tool

b. Force.com IDE d. Force.com Migration Tool https://help.salesforce.com/apex/HTViewHelpDoc?id=deploy_special_behavior.htm&language=en_US

Choose the Forecast schedule type that is a revenue projection that can be expressed in dollar amount, units of product family, or both. a. Pipeline b. Forecast c. Quota

b. Forecast

Universal Containers has a custom field on its contact record called "Salary" that is hidden for all profiles except the system administrator. The administrator has been asked to grant "Read-Only" access to the Salary field to the recruiters and assistants. The recruiters and assistants currently have different profiles. How can the administrator meet this requirement? Choose two answers. A. Change the access levels in the Recruiter and Assistant profiles to Read-Only for the Salary field. B. Create a sharing rule for the Contact object using criteria-based sharing on the Sales object. C. Create a permission set with Read-Only access to the Salary field and assign it to the assistant and recruiter users.

A. Change the access levels in the Recruiter and Assistant profiles to Read-only for the Salary field. C. Create a permission set with Read-only access to the Salary field and assign it to the assistant and recruiter users.

What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose three answers. A. Data category visibility is assigned through roles and profiles B. Article version numbers must be assigned by a Knowledge Manager for tracking C. Enabling certain Knowledge features on a user record requires licensing. D. Knowledge settings must be configured to allow users to create an article from a case E. Solution category browsing must be enabled in Solution settings.

A. Data category visibility is assigned through roles and profiles. C. Enabling certain Knowledge features for a user will require a Knowledge license for that user. D. Knowledge settings must be configured to allow users to create an article from a case. http://help.salesforce.com/HTViewHelpDoc?id=knowledge_setup.htm&language=en_US

Sales representatives are reporting trouble syncing quotes with their related opportunities. What is a possible explanation for this problem? Choose two answers. A. The attached currency is no longer active. B. The quote contains an archived list price. C. The quote is attached to a closed opportunity. D. The user does not have Edit permissions on the quote.

A. The attached currency is no longer active. ; B. The quote contains an archived list price. https://help.salesforce.com/HTViewHelpDoc?id=quotes_sync_troubleshooting.htm&language=en_US

How can you make sure that a field will be visible on 2 profiles only? a. validation rules b. Field-Level Security c. workflow field update d. create a page layout and hide the field

b. use Field-Level Security See "Important": http://help.salesforce.com/HTViewHelpDoc?id=customize_layoutoverview.htm&language=en_US

What would you use to make sure that a field's contents are restricted to acceptable values? a. workflow formula field update b. validation rules c. auto response rule d. workflow field update

b. validation rules http://help.salesforce.com/HTViewHelpDoc?id=fields_about_field_validation.htm&language=en_US

Which permission do you need to manage entitlements? Choose two answers. a. "Manage Entitlements" b. "Customize Application" c. "Customize Entitlement" d. "Manage Application"

a. "Manage Entitlements" b. "Customize Application" http://help.salesforce.com/apex/HTViewHelpDoc?id=entitlements_giving_users_access.htm&language=en_US

How many versions of any given flow, created with Visual Workflow, can be active at one time? a. 1 b. 2 c. 3 d. 4

a. 1 see: http://help.salesforce.com/HTViewHelpDoc?id=vpm_admin_flow_detail.htm&language=en_US

How would you configure a profile to find duplicate records? a. read,edit b. view all c. merge d. delete

b. view all

If you wanted to make a report that shows sales growth year over year, which logical command would you use? a. priorval custom field + modifier b. prevGroupVal c. Parentgroupval d. preVal

b. prevGroupVal See: https://help.salesforce.com/HTViewHelpDoc?id=reports_summary_functions_about.htm&language=en_US

James, a recruiting manager, needs a picklist field implemented on the Position object by the end of the week. Matt, the system administrator, is too busy to fulfill the requirement. What should Matt do to prevent this from happening again? a. Make James a delegated administrator for the Recruiting app. b. Make James a delegated administrator for the Position object. c. Assign James the "Modify All Data" permission set. d. Change the organization-wide defaults for the Position Object to Public Read/Write.

[[delegate of Marketing App]] b. Make James a delegated administrator for the Position object.

A system administrator wants to change the field type from a lookup field to a master-detail field.What must the system administrator check in order for the change to be implemented successfully? a. Make sure that the lookup value is set to Required. b. Make sure that all lookup fields in all records contain a value. c. Make sure that the lookup field has a related record.

b. Make sure that all lookup fields in all records contain a value. "A lookup cannot be converted to a master detail relationship if there are any existing records on the object that have a null value set for the lookup relationship." See: http://help.salesforce.com/HTViewHelpDoc?id=notes_on_changing_custom_field_types.htm&language=en_US See also: http://help.salesforce.com/HTViewHelpDoc?id=relationships_considerations.htm&language=en_US

A system administrator needs to merge duplicate accounts with duplicate contacts, how can this be accomplished? a. Merge accounts and select the option to merge duplicate contacts. b. Merge duplicate accounts and then merge duplicate contacts. c. Merge duplicate contacts and then duplicate accounts. d. Merge duplicate accounts and duplicate contacts will automatically be merged.

b. Merge duplicate accounts and then merge duplicate contacts https://help.salesforce.com/apex/HTViewHelpDoc?id=contacts_merge.htm&language=th

Suri only has the "read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases? a. Yes b. No

b. No

Tom's account page layout makes the Rating field required, but his field-level security settings make the field read-only. Will Tom be able to edit the Rating field? a. Yes b. No

b. No

When using Customizable Forecasts, which forecast category is not included in the forecast? a. Closed b. Omitted c. Pipeline d. Best Case

b. Omitted See also: https://help.salesforce.com/HTViewHelpDoc?id=newforecasts_categories.htm&language=en_US

Which Visual Workflows element would you use to prompt a phone rep to wrap up a cross-selling function and end the call with a customer? a. Step b. Screen c. Decision d. Assignment

b. Screen See: https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_designer_elements_screen.htm&language=en_US See also: https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_designer_elements.htm&language=en_US

What would cause a required field to not be populated on some records? Choose 2 answers. a. The field is hidden b. The field is not in the page layout c. The field is set to Read Only d. The field is protected by field level security

b. The field is not in the page layout c. The field is set to Read Only

What happens to related opportunities when the account is assigned to multiple territories in one operation? a. All opportunities are combined under the auto-created parent opportunity. b. The opportunity must be manually assigned to a territory. c. The opportunity gets auto assigned to a territory. d. The opportunity keeps is existing territory assignment.

b. The opportunity gets manually assigned to a territory http://help.salesforce.com/apex/htviewhelpdoc?id=territories_opps.htm

Which of the following statements are true about an end user's forecast? (Select all that apply) a. It is updated in the system every evening at 5 pm b. This aggregate can be dollars of revenue c. This aggregate can be units of product d. Rolls up according to the forecast hierarchy

b. This aggregate can be dollars of revenue c. This aggregate can be units of product d. Rolls up according to the forecast hierarchy

If a system administrator has unchecked the "Enable Content Pack Creation" setting, what can users do with content packs? a. Users can modify existing content packs. b. Users can only edit description and title of existing content packs c. Users cannot do anything to existing content pack

b. Users can only edit description and title of existing content packs https://help.salesforce.com/htviewhelpdoc?id=content_settings.htm&siteLang=en_US

What access can users have to Accounts and Opportunities when territory management is enabled? a. Transfer and Delete opportunities regardless of the owner of the record b. View Account records regardless of the account record owner. c. Edit, Transfer and Delete Opportunity records regardless of the record of the owner. d. Edit Opportunity records regardless of the account owner

b. View Account records regardless of the account record owner. [[view and edit choices]] "A territory is a flexible collection of accounts and users where the users have at least read access to the accounts, regardless of who owns the account." https://help.salesforce.com/apex/HTViewHelpDoc?id=territories_def.htm&language=en

How can content types be used in CRM Content? (Choose two answers.) a. With library rules, to limit the number of libraries created. b. With validation rules, to capture complete data. c. With upload rules, to limit the size of content files. d. With content fields, to control the content detail page layout.

b. With validation rules, to capture complete data. d. With content fields, to control the content detail page layout. See: https://help.salesforce.com/HTViewHelpDoc?id=content_initialsetup.htm&language=en_US