SB CH. 2 management

Operations management does which of the following? (Choose every correct answer.) Multiple select question.

-Assists managers with decisions regarding how to achieve the highest quality goods and services -Plays an important role in managing the supply chain -Governs managers' decisions about how to increase productivity and efficiency

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?

A corporation can be thought of as a human community. Without customers, businesses wouldn't exist. Employees should be treated as assets.

What are Taylor's principles of scientific management?

Carefully select workers with the right abilities for the task. Evaluate a task by scientifically studying each part of it.

Which individuals helped pioneer administrative management theory? (Choose every correct answer.)

Charles Clinton Spaulding Henri Fayol Max Weber

Which management perspectives typically consider an organization to be a closed system? (Choose every correct answer.) Multiple select question.

Classical management viewpoint Management science perspective

What four disciplines are included in the behavioral science approach to management? Multiple select question.

Economics Psychology Anthropology Sociology

Maslow's hierarchy of human needs proposes that people are motivated by which needs? (Choose every correct answer.) Multiple select question.

Esteem Self-actualization Safety Love Physiological

What are the branches of quantitative management? Multiple select question.

Evidence-based management Operations management

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces? Multiple choice question.

Hugo Munsterberg

In which ways did Munsterberg suggest that psychologists could contribute to industry? (Choose every correct answer.) Multiple select question.

Identify the people who are best suited for a job. Identify ways managers can encourage employees to take desired actions. Recognize the psychological conditions necessary for employees to do their best work.

In which ways did Munsterberg suggest that psychologists could contribute to industry? (Choose every correct answer.) Multiple select question.

Identify ways managers can encourage employees to take desired actions. Identify the people who are best suited for a job. Recognize the psychological conditions necessary for employees to do their best work.

Which of the following statements are true about the classical perspective of management? Multiple select question.

It had two branches - scientific and administrative. It assumed that people were rational. It emphasized finding ways to manage work more efficiently.

What are issues with the classical viewpoint? (Choose every correct answer.) Multiple select question.

It views humans as cogs in a machine. It fails to account for the importance of human needs. It is overly mechanistic.

What are the contemporary approaches to management? Multiple select question.

Learning organizations High-performance practices Shared value and sustainable development

Identify the two theorists who contributed the most to the human relations movement. Multiple select question.

Maslow McGregor

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding

Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (Choose every correct answer.)

These statements tell you what the company wants to achieve over time. These statements tell you why the company exists. You will be a better fit for a company if you support their mission and vision statements.

According to the Hawthorne effect hypothesized by Mayo and colleagues, when did employees work harder? (Choose every correct answer.) Multiple select question.

They believed supervisors paid special attention to them. They received added attention. They thought managers cared about their welfare.

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager. Multiple choice question.

Y

A learning organization: (Choose every correct answer.) Multiple select question.

actively creates, acquires, and transfers knowledge within itself is able to modify its behavior to reflect new knowledge

What are the two branches of the classical viewpoint of management?

administrative scientific

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

What is the focus of PRME? Multiple choice question.

business education

A characteristic of a(n) _____ system is that it receives very little feedback from outside sources. Multiple choice question.

closed

The original focus of the Hawthorne studies was the: Multiple choice question.

effects of lighting levels on worker productivity.

What are two types of outputs according to the systems viewpoint?

employee satisfaction finished products

Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis? Multiple choice question.

equipment

_ management encourages managers to make facts and logic the foundation of their approach to decision-making. Multiple choice question.

evidence based

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs. Multiple choice question.

feedback

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information? Multiple choice question.

feedback

In order to follow Mary Parker Follett's concept of integration, a company should ______. Multiple choice question.

hold meetings between managers and workers to solve problems in a mutually beneficial way

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity. Multiple choice question.

human relations

According to the systems perspective, transformational processes are responsible for turning Multiple choice question.

imputs into outputs

Scientific management is the study of work methods to improve the productivity of _____. Multiple choice question.

individual workers

Which statement regarding a closed system is accurate? Multiple choice question.

it has little interaction with its environment

Theory X managers view workers as Multiple choice question.

lacking ambition

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge. Multiple choice question.

learning

Peter Drucker is credited with providing the first modern handbook on the subject of ___

management

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that ______. Multiple choice question.

managers and subordinates should work together to solve issues

Operations management focuses on __

managing the production and delivery of an organization's products or services more effectively

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____. Multiple choice question.

mechanistic

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. Multiple choice question.

necessities

Systems that have continual interaction with their environment are known as _____ systems. Multiple choice question.

open

According to Henri Fayol, what are the major functions of management? (Choose every correct answer.) Multiple select question.

organizing planning leading controlling

According to the systems viewpoint, what are three types of inputs?

people money equipment

Theory Y managers view workers as which of the following? (Choose every correct answer.) Multiple select question.

self-directed imaginative and creative accepting of responsibility

Shared value and ___________ development consider environmental and social effects of business as well as profit.

sustainable

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____. Multiple choice question.

synergy

Henri Fayol is credited with being the first person to ______ management behavior. Multiple choice question.

systematize

The behavioral management viewpoint emphasized Multiple choice question.

the importance of understanding human behavior and motivating employees to achieve

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transitional processes

True or false: Frederick Taylor is associated with the scientific management approach to management. True false question.

true

Maslow's hierarchy of needs resulted from the study of ______. Multiple choice question.

what motivates people to preform,

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager. Multiple choice question.

x