SB S&A Topic 12

What should managers do to help them build and lead more effective teams?

-They should evaluate employees using the three Cs of team players (commitment, collaboration, and competency). -They should identify important task and maintenance roles. -They should use the group development process to reduce frustrations when working in teams.

In which of the following situations, can punctuated equilibrium occur?

-An inciting event -Innovation

Interacts constructively with team members

Listens to teammates and accepts feedback

Social loafing can be prevented by:

ensuring accountability

A team that works together over time and distance using electronic media to combine effort and achieve goals is a(n) _____ team.

virtual

Which of the following statements about informal groups are true?

-Informal groups are based on friendship. -Informal groups are formed by members who share a common interest.

In contrast to a group, what are characteristics of a team?

-Members are accountable for their collective performance. -Members depend on each other.

Which of the following is a goal of collaboration?

ensuring a collective outcome is completed

Workers who meet regularly to discuss ways to improve product quality are in a(n) _____ group.

formal

Which of the following statements are true about work teams?

-They are usually permanent. -They have a well-defined purpose. -They have a common purpose.

Which of the following are characteristics of high-performing teams?

-They have trust and communication. -They have an appropriate mix of knowledge, skills, and abilities. -They have clear goals and responsibilities.

In order to make groups and teams successful, what should managers do?

-They should identify task and maintenance roles. -They should use team charters to accomplish goals. -They should build and maintain trust with and among members.

Early in the group development process, a team can improve its chances for success if it:

develops a team charter

A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a(n) ______ ______. (one word per blank)

team charter

Link behaviors to the corresponding team competencies

*next 5 questions*

Tuckman's five stages of group development. The first stage should be the top item on your list.

Forming Storming Norming Performing Adjourning

Keeps team on track

Helps plan and organize work

What type of team is assembled to tackle a particular project, problem, or task?

a project team

During the _____ stage of group development, members are likely to be uncertain about the group's leaders and goals.

forming

Maintenance roles in a group are those that:

foster supportive interpersonal relationships

Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.

groups, teams

Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams.

high-performing

During which of the stages of Tuckman's group development process are people likely to test the leader's policies, form subgroups, and determine how they fit in the group's power structure?

storming

Individuals may test or rebel against the leader's policies in Tuckman's _____ stage of group development.

storming

The extent to which team members are dependent on each other to accomplish their work is called

task interdependence

Of the following statements, which accurately describe social loafers?

-Social loafers can distract or disrupt the work of other team members. -Social loafers produce low-quality work. -Social loafers expect the same rewards as other members of the team.

Which of the following statements are true about a formal group?

-The group is assigned by the organization or managers. -The group is assigned to accomplish specific goals.

Which of the following statements are true about project teams?

-Their members may be from the same department of an organization. -Their members most often divide their time between the team and their primary jobs. -They are assembled to tackle a particular problem, task, or project.

Expects quality work

Expects the team to succeed and cares about producing quality work

True or false: You can guard against social loafing by making the group as big as possible to better ensure accountability.

False

Possesses relevant skills, knowledge, and abilities

Is able to make meaningful contributions to the team

Which of the following is an example of informal group activity?

making a craft together

The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage.

norming

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.

norming

A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to:

ostracize those who do not conform

Plans that outline exactly what the team is to do such as goal setting and defining member roles are team _____ strategies.

performance

Among the stages of group development in Tuckman's model are:

performing forming norming

A role is a set of expected behaviors for a particular _____, while a _____ role is a set of expected behaviors for members of the group as a whole.

position, group

A set of shared expected behaviors for members of a group as a whole is called a group _____.

role

Which of the following statements are true about the characteristics of virtual teams?

-Virtual team members are connected using various technologies. -Virtual team members work across time, space, and organizational boundaries. -Virtual teams may utilize talent more efficiently than in traditional office settings.

What are three basic characteristics that describe groups and teams in the workplace?

-accountability -duration of time spent together -dependence

Which of the following are key elements to punctuated equilibrium?

-change -time

The task roles that facilitate a group's work include:

-clarifying a common purpose -defining a common purpose

Three factors that create effectiveness when building a team include:

-composition of the team -capacity of the team -team charters and strategies

Which of the following are ways that groups positively communicate role expectations?

-offering friendship -showing acceptance

Team performance strategies include:

-plans that outline exactly what the team is to do -setting goals for the team -the tasks and responsibilities of the members

Collaboration includes which of the following aspects?

-task coordination -information sharing

Contributes to the team's work

Completes work accurately and on time

What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members?

a work team

In order to make meaningful contributions to groups or teams, what should you do?

-Apply your knowledge to combat social loafing -Develop your teamwork competencies -Learn which individual functions of groups are most important to you

What are practical ways to be an effective member of groups and teams?

-Communicate, be predictable, and treat others with respect to boost your trustworthiness. -Learn which of the group functions are important to you. -Develop teamwork competencies to increase your value to the organization.

Which of the following are included in common teamwork competencies?

-Contributing to the team's work -Keeping the team on track -Interacting with team members constructively

Which of the following are types of task interdependence?

-Pooled -Reciprocal -Sequential

What is the primary reason that people collaborate in groups and teams in the workplace?

The complexity of work is too great to be managed by individuals.

The tendency for individual effort to decline as group size increases is known as ______.

social loafing