SCC Prep

have the VP of Sales follow the report on Chatter. C. Build a joined report to show the lead

Activity and Opportunity information, scheduled it to email daily to VP of sales. D. Build three reports for the lead, activity, and opportunity information

schedule the dashboard to refresh monthly. D. Create a report based on the Opportunity snapshot. E. Schedule an analytic snapshot of the Opportunity history object run monthly. Answer: A

D Explanation: Question: 219 Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemented exchange rates by using advanced currency management. How is the converted currency amount on Opportunities calculated? A. Based on the Opportunity stage regardless of the Close Date B. Based on the historical exchange rate regardless of the Close Date C. Based on the Close Date regardless of the Opportunity stage D. Based on the exchange rate regardless of the Close Date Answer: C Explanation: Question: 220 The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunity pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view. What are three considerations? Choose 3 answers A. The Kanban view can show rollup summaries for currency fields. B. The Kanban view can summarize records by currency fields. C. The Kanban view displays amounts in the user's currency. D. The Kanban view can display a maximum of 200 records. E. The Kanban cards display up to 10 fields Answer: B, C, D Explanation: Questions & Answers PDF P-75 www.premiumdumps.com Question: 221 The Cloud Kicks mobile sales team is using a combination of iOS and Android devices. The sales manager has requested that sales representative must record client meeting activity within Salesforce immediately after a meeting. Which two actions should a Consultant recommend to meet this requirement? Choose 2 answers A. Log an activity using a Quick Action. B. Log a meeting activity using the email to Salesforce feature. C. Have the sales reps install the Salesforce Mobile app on their devices. D. Have the sales reps install the Outlook for Lightning app on their device. E. Log a meeting with mobile smart actions automatic sync. F. Have the sales reps install Salesforce on their mobile devices. Answer: C, E Explanation: Question: 222 The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and wants to keep account data current. What should the Consultant recommend to maintain up-to-date Account information? A. Call the Contacts and Leads to get their updated information. B. Use third-party data to update and add records to Salesforce C. Use the Salesforce-provided data to updated and add records to Salesforce. D. Enable the Automatic Account Update feature in Setup. Answer: B Explanation: Question: 223 Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system. Which set of this integration? A. Custom object "Status," Opportunity, Product B. Custom Lightning Component, opportunity, Lead, Product C. Custom object "Status," Opportunity line Item, Product D. Custom Lightning Component, Opportunity, Product E. Custom object "Status," Opportunity, Lead, Account, Product Questions & Answers PDF P-76 www.premiumdumps.com Answer: A Explanation: Question: 224 Cloud Kicks maintains two lines of business: individual sales and franchise sales. the sales cycle for franchise sales is more complex and involves more stages than the individual sales cycle. Which three action should the Consultant recommend to create a solution? Choose 3 answers A. Configure different sales process for each line business. B. Assign different page layout to each record type. C. Assign different sales processes to each page layout. D. Configure different record types. E. Configure different sales process to each page layout. Answer: A, B, D Explanation: Question: 225 Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend? A. Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do move the Opportunities to the next stage(s). B. Use Path to provide guidance for key Opportunity stages C. Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quickly D. Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and provide training to those Opportunities owners. Answer: B Explanation: Question: 226 Cloud Kicks has a multi-phase selling process where every sales stage corresponds with a phase in the process. The first phase is preliminary qualification, where Opportunities should not contribute to Cloud Kicks' forecast. Which two actions should be taken to ensure that Opportunities do not Questions & Answers PDF P-77 www.premiumdumps.com contribute to Cloud Kicks' forecast during the first stage? Choose 2 answers A. Require sales staff to enter $0 for the Opportunity amount B. Configure the first stage with the omitted forecast category. C. Override the forecast to be $0 for first stage Opportunities D. Require sales staff to enter for the Opportunity probability. E. Assign probability to the first sales stage. Answer: B, E Explanation: Question: 227 Sales Management at Cloud Kicks has noticed that the Quote amount on Opportunities does not match the Opportunity amount. Which two actions should the Consultant recommend to resolve this issue? Choose 2 answers A. Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record. B. Add the Syncing checkbox to the Quotes related list. C. Add a global action to sync the Quote with the Opportunity. D. Add a Sync button to the Page Layout. E. Build a formula field on Opportunity to roll up Total Value from the Quote Record. Answer: B, D Explanation: Question: 228 A Sales Rep at Cloud Kicks has a requirement to have access to all child Accounts of the Accounts they own. The Organization-wide Default setting for Account is private. What happens if a user has access to a parent Account? A. The user will access to All Accounts if "Grant Access using Hierarchies" is enabled. B. Access can be granted by setting up a sharing rule via Account Hierarchy. C. Access to child Account will need to be manually added. D. The user will have access to child Account records. Answer: D Explanation: Questions & Answers PDF P-78 www.premiumdumps.com Question: 229 Cloud Kicks to see how many closed won opportunities a campaign has generated over last 30 days. They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers A. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date. B. Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days. C. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date. D. Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date. E. Have representatives populate a field on the opportunity record with the dollar amount of expected revenue from the campaigns that influenced the opportunity. Answer: A, D Explanation: Question: 230 The Salesforce administrator for Cloud Kicks needs to set sales quotas for all sales representatives. Which three solutions should the Consultant consider? Choose 3 answers A. Use the API B. Enable Forecast Quotas from Setup. C. Add a record to the quota object. D. Update the sales quota field from the opportunity record. E. Use Data Loader F. Add a record to the Quotas related list from the user record. Answer: A, E, F Explanation: Question: 231 Cloud Kicks has enabled quotas in collaborative forecasts. In which three ways can the quotas be managed for all users in forecast hierarchy? Choose 3 answers. A. Add/update quotas using the Data Import Tool B. Add/update quotas using DataLoader Questions & Answers PDF P-79 www.premiumdumps.com C. Setup -> Forecast Settings -> Configure D. Setup -> Quotas -> Forecast Quotas E. Upload quotas using API Answer: B, C, E Explanation: Question: 232 In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create. Which two actions should the Consultant recommend to create a solution? Choose 2 answers A. Turn on the Chatter feed settings that enables stage notifications to opportunity owners B. Create a report with newly created Opportunities and have sales management subscribe to the report C. Turn on the Chatter feed settings that enable users to automatically follow records that they create D. Use Process Builder with an Action Type of Follow Chatter when a record is created or edited Answer: B, C Explanation: Question: 233 A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The sales manager wants to split an opportunity with two sales representatives in different regions. Which three actions should the Consultant recommend to meet these requirements? Choose 3 answers A. Enable Opportunity Splits. B. Create a custom Opportunity currency field. C. Enable Overlay Splits D. Enable Opportunity Teams. E. Create custom Product Families. F. Create Revenue Split Types. Answer: A, C, F Explanation: Question: 234 Part of Cloud Kicks' solution design is to incorporate Lightning Experience. The Consultant wants to Questions & Answers PDF P-80 www.premiumdumps.com see if there is an increase in the number of Lightning users. How should a Consultant track this? A. Use the Lightning Experience transition Change Management Hub. B. Create a report on users and filter for "Lightning user." C. Create a report on users and add a Lightning component. D. Use the Lightning Usage app and look at the monthly data graph. Answer: D Explanation: Question: 235 A sales rep has access to an Account which has multiple child Accounts through the Account hierarchy. What will the sales rep see after clicking the view Hierarchy link? A. No Accounts in the hierarchy B. All Accounts in the hierarchy, with all fields visible C. Only child Accounts in the hierarchy D. All Accounts in the hierarchy, with limited field visibility Answer: D Explanation: Question: 236 In the last requirements meeting, Cloud Kicks team member mention that they will be taking the next week off for a conference. What should a Consultant do in response to this news? A. Set up two requirements workshops the following week B. Have the client sign off on requirements and start the build C. Update the solution design while they are at the conference D. Update the project plan and communicate it to all the stakeholders Answer: D Explanation: Question: 237 Cloud Kicks wants to see how many closed won opportunities a campaign has generated over the last 30 days. They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose Questions & Answers PDF P-81 www.premiumdumps.com 2 answers A. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date. B. Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days. C. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date D. Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date E. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity Answer: A, C Explanation: Question: 238 A consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing model for accounts. Different sales representatives own local accounts that create a multi-level Account hierarchy. Cloud Kicks needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account. Which recommendation will meet this viewing requirement? A. Configure Apex to update a custom field on the parent account with the total value of won opportunities from the child accounts B. Create a workflow rule to update the custom field on the parent account displaying the total value of won opportunities from the child account C. Create a Roll-up Summary field on the parent account displaying the total value of won opportunity from the child accounts D. Configure a link on the account that will open a list view showing the total value of open opportunities for all accounts in the hierarchy Answer: A Explanation: Question: 239 A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the same weekend of a Salesforce release. What should the Consultant recommend? A. Stop all work because the impact of the Salesforce release is unknown B. Let Cloud Kicks know that there is a Salesforce release and that it may take longer Questions & Answers PDF P-82 www.premiumdumps.com C. Complete the project sooner and push before the Salesforce release D. Update the project plan for the following week and communicate the change Answer: D Explanation: Question: 240 The Cloud Kicks website Contact Us form creates Leads that need to be followed-up on in a timely manner by the sales representatives. The VP of Sales wants to be notified when the Lead creation date has passed 24 hours and the lead status is still new. The sales representatives would also like a list to follow up. Which two actions should the Consultant perform to create a solution? Choose 2 answers A. Create a process builder process to send an email. B. Create a Lead escalation rule for "Lead created date NOT equal to TODAY" and "Status equals new" C. Create a dynamic report for sales representatives to subscribe to. D. Create a publisher action on Lead. E. Create a Lead list view filtered for "Lead created date NOT equal to TODAY" and "Status equals new". Answer: B, C Explanation: Question: 241 Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention. Which solution should the Consultant recommend? A. Create Chatter topics B. Increase the Chatter follower limit C. Increase Chatter Feeds bookmark limit D. Create Chatter Streams E. Create a Chatter Feed page layout Answer: D Explanation: Question: 242 Questions & Answers PDF P-83 www.premiumdumps.com Cloud Kicks wants to default Opportunity name to naming convention. Which solution the Consultant recommend? A. Create a Validation Rule on the Opportunity Object and evaluate the rule when the record is created. B. Create a Validation Rule to require users to follow the defined naming convention C. Create a Workflow Rule on the Opportunity Object and evaluate the rule when the record is created and every time the record is edited. D. Create a Workflow Rule on the Opportunity Object with Time Dependent Actions, and evaluate the rule when the record is created and every time the record is edited. Answer: C Explanation: Question: 243 Cloud Kicks recently released a custom Action for Competitor Notes, that will prompt sales representatives to provide information about competitors for Opportunities. The sales representatives reported that even though the Action works well on their desktop, they cannot see the Action on their mobile app. What is required to fix this problem? A. Edit the Page Layout to include the Action B. Edit the Page Layout to include a custom link to the Action C. Edit the Action to make it available for the mobile app D. Edit the Visualforce to make it available for the mobile app. Answer: D Explanation: Question: 244 When a Lead record is converted, Cloud Kicks wants the Account, Contact, Opportunity, and Product records to be automatically created with minimal user input. Which strategy should the Consultant use to meet this requirement? A. Enable the customized lead conversion setting from Setup. B. Override the standard Convert button with a custom Lightning Component. C. Utilize workflow rules to create records. D. Create a custom Quick action that creates new records Answer: A Explanation: Questions & Answers PDF P-84 www.premiumdumps.com Question: 245 Up to this point, two sales reps have had separate Accounts and Opportunities. Sales rep A wants to Include sales rep B in a few Opportunities on one Account. Which two things will happen if Account Teams are enabled and used for this Account? Choose 2 answers A. Rep A can let rep B view one of the Opportunities on the Account. B. Rep A can let rep B edit all Opportunities on the Account C. Rep A can let rep B view the Account but keep private Contacts. D. Rep A can let rep B view the Account but keep private Activities. Answer: B, C Explanation: Question: 246 What should a Consultant recommend to meet these requirements? A. Create a summary report with cross filters. B. Create a joined report. C. Create a dynamic dashboard. D. Create a reporting snapshot Answer: B Explanation: Question: 247 Cloud Kicks uses channel partners for selling and servicing its "Shoe of the Month" club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate. What can be done to increase partner satisfaction with the Leads being shared? A. Configure a custom lead score field to assess Lead quality, that assign the Leads that exceed this score to partners B. Utilize the Partner Lead Validator to populate a Lead store and assign to a partner channel queue C. Utilize the lead score on the Find Duplicates button, and then assign the Leads with a score in the high category D. Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data. E. Configure Einstein Insights prior to Leads routing to the partner channel. Questions & Answers PDF P-85 www.premiumdumps.com Answer: A Explanation: Question: 248 The Marketing Director at Cloud Kicks has requested that a form be added to the company website to capture new lead contact information and the Primary Product they are interested in. Once submitted, a lead should receive an email tailored to the Primary Product they selected. The lead record should also be assigned to the correct owner for that Primary Product. Which three steps are required to create an efficient solution? Choose 3 answers A. Leverage a Lightning Component that collects the information and routes it B. Create a lead owner field on the product record to use for assignment. C. Create a Visualforce page that includes both standard and custom fields. D. Configure lead assignment rules to route leads to the correct owner. E. Create email templates for each Primary Product with corresponding email response rules. F. Generate a web-to-lead form that includes both standard and custom fields. Answer: D, E, F Explanation: Question: 249 Cloud Kicks needs to forecast on monthly business that closes and details of open opportunities on a weekly basis. The VP of Sales asks the business analyst to review how the sales funnel is changing month over months. Which two actions should the Consultant take to meet this requirement? Choose 2 answers A. Schedule a custom forecast report to run weekly B. Configure a reporting snapshot to run daily. C. Create a custom object to store the results in D. Create a custom report folder to store the results in. E. Configure a report snapshot to run weekly. Answer: C, E Explanation: Question: 250 The Cloud Kicks sales team works with two different types of Leads: distributors and retailers. Cloud Questions & Answers PDF P-86 www.premiumdumps.com Kicks' management wants the sales team to follow two different lead qualification processes before converting the Lead into an Opportunity. Which three actions should a Consultant recommend to meet this requirement? Choose 3 answers A. Create distributor and retailer Lead record types. B. Create retailer and distributor Lead processes. C. Create a new profile and only assign one Lead record type to it. D. Add Leads to different campaigns to determine if they are distributor or retailer Leads. E. Set up Opportunity splits to measure how different types of Leads are converted. F. Create Status picklist values to accommodate the different qualification statuses for different types of Leads. Answer: A, B, F Explanation: Question: 251 A Salesforce partner regularly works with Salesforce Account Executives to close deals with clients that are looking for a partner to implement Sales Cloud. As new partner sales reps are on-boarded, they spend quite a bit of time trying to determine which Account Executive maps to which Accounts and Opportunities. What should the Consultant recommend when rolling this out? A. Implement Account Contact Roles B. Implement Account Partner Roles C. Add a Lookup field on the Opportunity to indicate Partner Executives D. Add the Title field to all Contact Layout Answer: A Explanation: Question: 252 Cloud Kicks wants to be able to forecast revenue on a quarterly basis. Which date field should the Consultant recommend to ensure accurate forecasting? A. The converted date on the Lead B. The created date on the Opportunity C. The close date on the Opportunity D. The last modified date on the Opportunity Answer: C Explanation: Questions & Answers PDF P-87 www.premiumdumps.com Question: 253 As part of Enterprise Territory management implementation, Cloud Kicks wants the user to manually search for territory in an active territory model and assign to Opportunities. Which approach should the Consultant suggest to meet this requirement? A. Use the default Enterprise Territory Management to provide access to assign any active territory to the Opportunity B. Enable sharing access to the account to assign any active territory to Opportunities C. Update the Profile with the "manage Territory" permission D. Create Apex Class code to assign territories to open Opportunities Answer: A Explanation: Question: 254 A Consultant for Cloud Kicks Sales Cloud has proposed implementing an Account Hierarchy. What impact could the redesign have on the org? A. A user who owns an Account at the bottom of the hierarchy has access to all parent Accounts. B. The Account Hierarchy can be visualized from all levels in the structure. C. The value of all Opportunities in an Account Hierarchy are visible on the parent Account D. The ownership of an Account determines the visibility of the Account Hierarchy. Answer: B Explanation: Question: 255 The Cloud Kicks pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are already closed/won. The VP of Sales wants visibility on how often the sales representatives are creating opportunities like this. Which two solutions should the Consultant recommend? Choose 2 answers A. Implement a process builder that automatically updates the Opportunity to the first stage in the sales process. B. Utilize a process builder to send an email to sales management when the Opportunity is created in the closed/won stage. C. Run the Opportunity pipeline standard report to view the upcoming Opportunities by stage. Questions & Answers PDF P-88 www.premiumdumps.com D. Enable High Velocity Sales so that the VP of Sales can get a global view of quick closed Opportunities. E. Configure a report that displays Opportunities that have a closed date less than, or equal to, the created date. Answer: B, E Explanation: Question: 256 Cloud Kicks has many customers that regularly renew their "shoe of the month" club membership. The sales representatives use an Account type called "shoe of the month" club for these customers. Sales management wants to use Salesforce to automate repeat opportunities. What should a Consultant. recommend to meet this requirement? A. Develop a lightning Component to set an Opportunity revenue schedule that automatically sets up a new Opportunity for renewal customers when it reaches the closed/won stage. B. Develop an Apex trigger for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage. C. Configure a Process Builder process for renewal customers that sends a reminder task to the sales representative to create a new Opportunity when it reaches the closed/won stage. D. Configure a workflow rule for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage. Answer: B Explanation: Question: 257 Cloud Kicks Sales Team Folder needs to be shared with the following: The CEO role, so that view access is granted The CEO's assistant, so that view, share, save, rename, and delete are granted The Sales Manager for each region, so that view and save are granted. How should the Consultant configure sharing? A. Enable Manage access to the CEO role and subordinates and manage to the assistant profile B. Set the CEO role to View, the CEO's assistant user to Manage, and the Sales Manager role to Edit. C. Set the CEO role to View All, the CEO's assistant user to Modify All, and the Sales Manager public group to Create. D. Enable Manage Reports in Public folders for CEO role and its subordinates. Answer: B Questions & Answers PDF P-89 www.premiumdumps.com Explanation: Question: 258 Asia Pacific and Japanese sales teams from Cloud Kicks have requested separate report folders for each region. The VP of Sales needs one place to find reports for all the regions and still wants to retain visibility of the reports in each folder. What should the Consultant recommend to meet this requirement? A. Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped folders for each region. B. Create all new regional folders and move the reports to the respective region folder with viewer access. C. Create all new regional folders and move the reports to the respective region folder with subscribe access. D. Create subfolders, keeping the top region folder sharing settings and limiting the sharing settings for the subfolders for each region. Answer: B Explanation: Question: 259 Sales stages are shared between sales methodologies at Cloud Kicks

sales representatives then follow the specific product line's sales cycle. Which two actions should a Consultant recommend to achieve these requirements? Choose 2 answers A. Create sales process to map to each opportunity record type B. Create opportunity record types for each sales process. C. Create public groups for each opportunity sale process. D. Define the default opportunity teams for each opportunity record type. E. Define sales stages that align with opportunity record types. Answer: A

E Explanation: Question: 212 Cloud Kicks implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics. How can the Consultant meet this requirement? A. Create a Territory Hierarchy, and set allocations and assignments. B. Create a Territory Management Model with Territory Hierarchy and with priority. C. Create a Territory Model with Territory hierarchy and set allocations. D. Create Territory Types with priority and then create a Territory based on Territory Types. Questions & Answers PDF P-72 www.premiumdumps.com Answer: D Explanation: Question: 213 Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region of the office on holiday. Which best practice should the Consultant recommend to overcome this obstacle? A. Talk to the manager of that region and tell them how important training is and that they should come. B. Move trainining for all users to the following week and communicate the change. C. Run the training as planned and record it so the other users can watch the video. D. Set up training session for just the European region and run the scheduled training. Answer: D Explanation: Question: 214 During end-to-end testing, the test users log issues stating that the solution is not working according to what they expected. The stakeholders have signed off on the solution. What should a Consultant do to remedy this? A. Set up meeting with test users and do a requirements workshop. B. Address these issues during the sign-off stage. C. Contact key stakeholders to determine if a change to the requirements is necessary. D. Revise the solution to meet the needs of the test users and develop training materials for the full team. Answer: C Explanation: Question: 215 What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers A. Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities. Questions & Answers PDF P-73 www.premiumdumps.com B. Reports on these objects support multiple currencies: Accounts, Opportunity, Lead, case, and Opportunity product schedules. C. After enablement, primary currency display in the parenthesis and the secondary amount displays as usual. D. Once enabled, multiple currencies cannot be disabled. Answer: B, C Explanation: Question: 216 Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team. Which approach should a Consultant recommend to streamline forecast reporting? A. Reduce the number of Opportunity stages and report on probability. B. Align Opportunity stages with probability and use collaborative forecasts for reporting. C. Reduce the number of opportunity stages and report on forecast category. D. Align forecast categories to multiple Opportunity stages and report on forecast category. Answer: D Explanation: Question: 217 Which two use cases will protect the integrity of order data with activation limitations? Choose 2 answers A. Multiple reduction orders can be created for a single order. B. Orders can be activated only if they include a product. C. New Products can be added to Active Orders. D. Products can be removed from Active Reduction Orders. Answer: A, B Explanation: Question: 218 Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals Questions & Answers PDF P-74 www.premiumdumps.com on a monthly basis and compare the month-over-month results. Which two actions should the Consultant take to create a solution? Choose 2 answers A. Schedule an analytic snapshot of the Opportunity object to run monthly. B. Create a custom Opportunity report using custom formula fields for the stage closed/won. C. Create a dashboard component

Questions & Answers PDF P-1 www.premiumdumps.com Salesforce CRT-251 Exam Sales Cloud Consultant Certification Questions & Answers PDF P-2 www.premiumdumps.com Product Questions: 461 Version: 24.0 Topic 1

Exam Set 1 (Main Questions) Question: 1 Cloud Kicks just deployed Sales Cloud globally and wants to make sure that all of its users are using Salesforce. How should the consultant determine if all regions are using Salesforce? A. Assign all users to a region, build a report using user login history, and filter on region. B. Create an Opportunity report per region, filtering by User. C. Ask each regional sales manager to run the standard User Adoption report. D. Install Salesforce Adoption Dashboards from the AppExchange and use the region chart. Answer: D Explanation: Question: 2 The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org. Which three prerequisites must be met before the consultant can enable Person Accounts? Choose 3 answers A. User Profiles with Read access to Accounts must also have Read access to Contacts. B. At least one Record Type should be created for Accounts. C. The CK customer portal must be disabled to allow Person Account self-registration in the future. D. The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private. E. The organization-wide default for both Accounts and Contacts should be set to Public Read/Write. Answer: A, D Explanation: Question: 3 Access to opportunities at Cloud Kicks should be restricted. Sales users should only have access to two categories of opportunities: opportunities they own, and opportunities that are tied to accounts they own. What are two actions a consultant can take to meet the requirement? Questions & Answers PDF P-3 www.premiumdumps.com Choose 2 answers A. Set Territory Management to grant Read access to opportunities owned by others. B. Set opportunity access on the role to view all opportunities associated with their accounts. C. Set organization-wide defaults for opportunities to Private. D. Set organization-wide defaults for opportunities to Public Read-Only. Answer: B,C Explanation: Question: 4 Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stage reports often lack key information that sales managers expect at each stage because sales reps have yet to enter the data. What should the consultant recommend so opportunity stage reports always contain the data managers expect? A. Create an Auto launched flow to determine if required fields are missing. B. Mark the fields as required on the Page layout. C. Customize Path and create validation rules dependent on stages. D. Configure Path by checking the Key Field Required checkbox. Answer: C Explanation: Question: 5 An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high-level process areas within the business. CK plans to use the diagram to show the context of a new area of the business within the overall business. What should the admin create to meet this requirement? A. Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram B. Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram C. Value Stream Map D. Capability Model Answer: A Explanation: Question: 6 Cloud Kicks' global sales operations team has to export reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion. What Questions & Answers PDF P-4 www.premiumdumps.com are two use cases for enabling Advanced Currency Management that will allow the company to generate accurate reporting directly in Salesforce? Choose 2 answers A. Adjust currency conversion dynamically based on a given date range. B. Adjust currency rates on a set schedule. C. Show deal value in a user's default currency. D. Implement org-wide reporting that displays deal values appropriately. Answer: A, B Explanation: Question: 7 Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly instalments beginning in the month the products are sold. The admin needs to configure Sales Cloud to accommodate the new pricing terms and to help the finance department forecast easily. What should the consultant recommend meeting the requirement? A. Use Revenue Schedules to capture instalment payment plan details for each Product. B. Create a Process Builder to create an Order for each instalment payment. C. Add a custom field to the Quotes object to capture the number of instalments. D. Set the default quantities to 12, 24, and 36 in a new Price Book for instalment sales. Answer: A Explanation: Question: 8 Universal Containers wants to allow its Salesforce users to view and update customer billing information from the company's invoicing system within a separate Salesforce org. What should a consultant implement to meet this requirement? A. Salesforce Connect and External Objects B. My Domain and Single Sign-On C. Ce Nightly scheduled Batch Data jobs D. Workflow Rules and Outbound Messaging Answer: A Explanation: Question: 9 Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines. Questions & Answers PDF P-5 www.premiumdumps.com Which two recommendations should the consultant make? Choose 2 answers A. One set of opportunity stages B. One record type C. Three record types D. Three sets of opportunity stages Answer: A, C Explanation: Question: 10 Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer? Choose 3 answers A. Embodying B. Shadowing C. Interviewing D. Role Playing E. Leading Workshops Answer: A, B, C Explanation: Question: 11 A consultant is beginning a new project with Cloud Kicks to implement collaborative forecasting. What should the consultant use to gather requirements using an Agile methodology? A. Linear process B. Quip spreadsheet C. User stories D. Forecast hierarchy Answer: D Explanation: Question: 12 A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress in Quip. Which approach should a consultant recommend? A. Use Salesforce Chatter groups and enable access to the sales team. Questions & Answers PDF P-6 www.premiumdumps.com B. Utilize Salesforce Notes standalone related list in Lightning Experience. C. Connect a document or spreadsheet to a Slack channel. D. Use Salesforce Chatter groups and restrict access to the sales team. Answer: C Explanation: Question: 13 Cloud Kicks needs to associate some Contacts with many Accounts. Which solution should a consultant recommend meeting this requirement? A. Use the Contact roles related list on Accounts. B. Add a custom Account lookup field on the Contact. C. Use the Contact to Multiple Accounts feature. D. Add Contact to the partners related list on other Accounts. Answer: C Explanation: Question: 14 The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication. What should a consultant recommend analysing adoption? A. Review the Setup Audit Trail. B. Create a report for the Login History object. C. Run the Salesforce Optimizer. D. Open the Lightning Usage App. Answer: C, D Explanation: Question: 15 Northern Trail Outfitters (NTO) has completed its annual planning and wants to update the territory assignments for all sales reps in its enterprise. NTO understands this can impact the current year closing due by the end of the quarter. The IT team is also planning a release of the new incentive management package that will be used by sales reps. Which two considerations should the consultant consider when deciding on the timing of the release? Choose 2 answers A. Testing changes to Territory Management and the incentive management package should be completed in a Full Sandbox before releasing to Production. Questions & Answers PDF P-7 www.premiumdumps.com B. Changes to Territory Management need to be made in Production directly and can be completed without impacting users. C. Installing a new incentive management package along with Territory Management changes may add high risk to the deployment. D. Combining the Territory Management changes, and the incentive management package allows for mi faster ramp-up time for users. Answer: A, C Explanation: Question: 16 Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account. Which approach should a consultant recommend allowing the support agent to edit the Account, while still enforcing the Public Read Only OWD? A. The support agent should add themselves to the customer's Account team to grant Edit permissions. B. The support agent should contact the customer success manager to update the Account. C. The customer success manager should change the owner of the Account to the support agent. D. The customer success manager should include the support agent on the default Account team with Edit permissions. Answer: D Explanation: Question: 17 Cloud Kicks is migrating from its current CRM application to Salesforce in phases across various regions. The current CRM application manages customer and pipeline information that resides in a legacy back-end application which needs to be migrated to Salesforce. Which approach should the consultant use for the source data migration? A. Migrate all Contacts, then Opportunities, and then Accounts from the legacy back-end application. B. Migrate all Accounts, then Contacts, and then Opportunities from the legacy back-end application. C. Migrate all Opportunities, and then associate Accounts and Contacts from the current CRM application. D. Migrate all Contacts, then Accounts, and then Opportunities from the current CRM application. Answer: B Explanation: Question: 18 Questions & Answers PDF P-8 www.premiumdumps.com Cloud Kicks (CK) frequently has multiple sales reps who collaborate on an opportunity. CK needs Salesforce to allocate credit to each sales rep to track against a sales quota. Which Salesforce feature should the consultant use to meet this requirement? A. Opportunity Splits B. Sales Analytics C. Custom Metadata D. Collaborative Forecasting Answer: A Explanation: Question: 19 Sales reps at Cloud Kicks (CK) often receive important customer emails they want to record as activities related to contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers. Which solution should a consultant recommend meeting this requirement? A. Salesforce for Outlook B. Salesforce Console for Sales C. Einstein Activity Capture D. Lightning Console for Sales Answer: C Explanation: Question: 20 The Cloud Kicks sales team needs to utilize the Salesforce mobile app feature to view, create, or update opportunities, but the internet is unavailable on their Android and iOS mobile devices. Which two actions should the consultant recommend working around the issue? Choose 2 answers A. Enable the connect offline feature in Salesforce. B. Enable the system permission to store offline data in Salesforce. C. Enable caching in Salesforce. D. Enable offline create, edit, and delete in Salesforce. Answer: C, D Explanation: Question: 21 After completing a successful Sales Cloud rollout to a new business unit at Universal Containers, Questions & Answers PDF P-9 www.premiumdumps.com sales forecasting within Salesforce is inaccurate. Upon closer inspection, some opportunities appear in the incorrect forecast category. How should a consultant troubleshoot this issue efficiently? A. Write a conditional validation rule on the Forecast Category field. B. Make the Forecast Category a required field on relevant Opportunity page layouts. C. Create a report to determine the number of opportunities in each forecast category. D. Verify the Stage to Forecast Category Mappings on the Opportunity object Answer: D Explanation: Question: 22 Cloud Kicks (CK) has a private Opportunity sharing model and leverages Opportunity teams to extend sharing. Occasionally, a team member's access needs to be removed due to changes in sales structure. How can CK revoke Opportunity team access on an ad-hoc basis? A. REVISE B. REVISEC. Remove the user's Opportunity team member. D. Remove the Opportunity team related list from page layouts. Answer: C Explanation: Question: 23 Cloud Kicks wants to know how many closed won Opportunities a Campaign has generated over the last 30 days. Which two steps should the consultant take to meet this requirement using standard functionality? Choose 2 answers A. Add child Campaigns of the primary Campaign source automatically. B. Add criteria to the auto-association settings to limit the matches to the past 30 days. C. Define rules for Campaigns to add Opportunities and then lock after 30 days. D. Ask the admin to enable Customizable Campaign Influence. Answer: B, D Explanation: Question: 24 The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring. How should the consultant meet the requirement? Questions & Answers PDF P-10 www.premiumdumps.com A. Exclude the custom field from all page layouts. B. Omit the custom field from the scoring model. C. Clear the custom field's values on all records. D. Make the custom field Read-Only on all profiles. Answer: B Explanation: Question: 25 Cloud Kicks has enabled multi-Currency in its organization. All the rates are set. What will happen if the exchange rates are adjusted? A. All newly closed opportunities will use the new conversion rate. B. Opportunities created this month will use the new conversion rate and old opportunities will remain the same. C. New opportunities will use the new conversion rate and old opportunities will remain the same. D. All opportunities with conversion rates will use the new rate. Answer: C Explanation: Question: 26 Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate. Which two additional key metrics should the consultant recommend? Choose 2 answers A. Login lockouts B. Activities logged C. License assignments D. Data quality score Answer: B, D Explanation: Question: 27 Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date. Which two solutions should the consultant recommend to meet the requirement? Choose 2 answers A. Add sales reps to the Opportunity Team. Questions & Answers PDF P-11 www.premiumdumps.com B. Instruct sales reps to follow their opportunities. C. Enable Einstein Opportunity Insights. D. Use Flow with a scheduled action and an email alert. Answer: C, D Explanation: Question: 28 Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. The leadership team at CK wants to improve the rate of user adoption, What should the consultant recommend? A. Add an Approvals process to the Opportunity object to enforce data standards. B. Conduct a requirements workshop to gather user stories. C. Create a report to track the login rate over the last 7 days. D. Create a Slack channel to gather and discuss feedback from users. Answer: C Explanation: Question: 29 Norther Trail Outfitters wants to migrate its Territory Management to a new structure for the upcoming fiscal year, What are two aspects a consultant should consider for this migration? Choose 2 answers A. Access to a territory model is controlled through profiles or permission sets. B. Territories can inherit assignment rules from other territories higher in the model. C. Only one territory model can be active at any given time. D. Territory user assignments are migrated to the new model. Answer: A, C Explanation: Question: 30 During the Discovery phase of a project, which three steps should a consultant complete to prepare for a successful engagement? Choose 3 answers A. Create implementation plan. B. Establish project goals. C. Define sales processes. D. Define success metrics. E. Set project milestones. Questions & Answers PDF P-12 www.premiumdumps.com Answer: A, D, E Explanation: Question: 31 Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy? A. Close Rate B. Renewal Rate C. Forecast Accuracy D. Activity Tracking Answer: D Explanation: Question: 32 Cloud Kicks (CK) has two sales divisions: a franchise sales division and a public sales division. The sales reps for each division have different user profiles. The sales reps for the franchise sales division should only be able to set up Business Accounts. What should the consultant recommend meeting this requirement? A. Remove Person Account Record Types from the franchise sales user profile. B. Ensure there are a minimum of two Record Types for Person Accounts. C. Use sharing rules to share Accounts between franchise and public divisions. D. Ask Salesforce Support to disable Person Accounts in CK's org. Answer: A Explanation: Question: 33 Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce Opportunities and forecasting to reflect the respective currency of CK's prospects which include the U.S. dollar, euro, British pound, and Japanese yen. In which two ways will this impact the existing CK price book? Choose 2 answers A. Each user can select their personal currency. B. Opportunities to multinationals can induce more than one currency. C. Each currency requires its own custom price book D. Every currency price needs to be added to all of the products in the standard price book. Questions & Answers PDF P-13 www.premiumdumps.com Answer: C Explanation: Question: 34 Cloud Kicks' sales productivity is on the decline, while its competitors are more successful. The consultant has suggested Einstein Opportunity Insights. Which three insights can this provide? Choose 3 answers A. Opportunity Representative Score B. Sentiment Analysis C. Follow-up Reminders D. Deal Prediction E. Key Moments Answer: C, D, E Explanation: Question: 35 Cloud Kicks (CK) uses a sales model where pre-defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any Account but restrict editing to only reps who are responsible for those specific Accounts. Which two steps should a consultant recommend allowing reps to continue to collaborate while eliminating incorrect edits? Choose 2 answers A. Change Account organization-wide defaults to Private. B. Change Account organization-wide defaults to Public/Read-Only. C. Create an Account sharing rule to grant Read/Write access to all Accounts D. Enable Account Teams to allow opines to grant Read/Write access. Answer: B, D Explanation: Question: 36 Universal Containers is analyzing data to identify gaps and wants to know which Accounts with open Opportunities are missing Contacts. Which feature should a consultant recommend building this report? A. Custom report type Questions & Answers PDF P-14 www.premiumdumps.com B. Joined report C. Custom filter D. Cross filter Answer: D Explanation: Question: 37 Cloud Kicks wants to enable representatives to view the individual team member's split percentage, where the split percentage is less than 100% of the revenue amount. Which attribution method should the consultant recommend? A. Opportunity Percent field B. Opportunity Overlay Split C. Opportunity Currency field D. Opportunity Revenue Split Answer: A Explanation: Question: 38 Which data migration sequence should consultant recommend for the objects? A. Opportunities, Products, pe Line toe Cases, Leads, Campaigns, Accounts, Contacts: B. Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns C. Contacts, Accounts, Leads, Campaigns, Opportunities, Products, Product Line Items, Cases. D. Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads. Campaigns Answer: D Explanation: Question: 39 The Cloud Kicks CEO needs to run reports from the sales team's reports folder. The CEO's assistant needs to control access to the reports. Sales managers need to change the reports when necessary. How should the consultant meet the requirement? A. Set the CEO access level to View, the CEO's assistant to Manage, and the sales manager to Edit on ACO the folder. B. Enable Manage Reports in Public Folders and give access to the CEO and their subordinates. C. Set the CEO access level to View All, the CEO's assistant to Modify All, and the sales manager public group to Create. D. Enable Manage access for the CEO role and subordinates, and Manage access for the CEO'S assistant profile. Questions & Answers PDF P-15 www.premiumdumps.com Answer: A Explanation: Question: 40 Cloud Kicks has purchased a list of leads and wants sales reps to contact and measure the return on investment (ROI) of the purchased list. Which solution should the consultant recommend? A. Create a Campaign, import the list as Leads, and add them to the Campaign. B. Import the list as new Leads and update the Lead Source to "Purchased Lead. C. Create a new custom object to import purchased Leads, D. Import the list as new Leads using the Data Import Wizard. Answer: A Explanation: Question: 41 Universal Containers wants to divide the revenue of the closed Opportunities between sales reps that worked on the deal. Additionally, on some deals, the sales reps work with technical sales managers and want a way to credit them for their support. How should the consultant meet this requirement? A. Enable Opportunity Teams and ask Opportunity owners to add technical sales managers. B. Use adjustments in Collaborative Forecasting to attribute Opportunity revenue to each technical sales manager C. Enable Opportunity splits, revenue splits for sales reps, and overlay splits for technical sales managers. D. Create 2 formula field on the Opportunity to track revenue attributed to technical sales managers. Answer: D Explanation: Question: 42 A sales rep notices they can edit some opportunities associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own. Which three reasons could explain the sales rep's experience? Choose 3 answers A. Sharing Rules for opportunities are set to Manager Groups. B. Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own. C. The organization-wide defaults for opportunities are set to Private. Questions & Answers PDF P-16 www.premiumdumps.com D. All provisioned Opportunity object permissions enable Read access with all accounts the sales rep. E. Some opportunities associated with the sales rep's account are owned by other users. Answer: B, C, E Explanation: Question: 43 Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts. Which Salesforce product should the consultant recommend? A. Salesforce Service Cloud B. Salesforce native CTI Connector C. Salesforce High Velocity Sales D. Salesforce Sales Cloud Answer: C Explanation: Question: 44 Cloud Kicks' (CK) VP of technology wants to start using Salesforce for all the sales team's automation. CK migrated 70 million records from a legacy database to the datawarehouse that will be synced with Salesforce. CK wants to search and cross-reference records with the original source database. What should a consultant recommend meeting this requirement? A. Use the standard External ID field and map this to the source record ID value. B. Use a custom External ID field and map this to the source record ID value. C. Use the standard External ID field and map this to the Salesforce record ID value. D. Use a custom field named External ID and map this to the Salesforce record ID value. Answer: B Explanation: Question: 45 A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering use cases for Sales Processes. Which two groups should provide content for the use cases? Choose 2 answers A. Sales reps B. Finance team C. Sales operations D. Executives Questions & Answers PDF P-17 www.premiumdumps.com Answer: A, C Explanation: Question: 46 Cloud Kicks has a complicated sales process. Sales reps often have difficulty deciding when to move opportunities through various stages. Which solution should the consultant recommend? A. Use automation to send emails to sales reps with Guidance for Success B. Configure a dashboard that shows opportunities that have remained in the same stage for 30 days C. Activate Path and add up to five key fields and Guidance for Success D. Advise sales reps to collaborate on Slack to move opportunities along the pipeline. Answer: C Explanation: Question: 47 Cloud Kicks needs to set sales quotas for all sales reps. Which three solutions should the consultant consider? Choose 3 answers A. Use the Data Import Wizard. B. Enable Forecast Quotas from Setup. C. Use the API. D. Assign Quota values by profile. E. Use Data Loader. Answer: C, D, E Explanation: Question: 48 The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org. Which action should be taken to convert a lead into a Person Account? A. Create an Individual Lead Record Type. B. Populate the Company field with 'Person. C. Enable Contacts to Multiple Accounts. D. Leave the Company field blank. Answer: D Explanation: Questions & Answers PDF P-18 www.premiumdumps.com Question: 49 Each product engineer at Cloud Kicks supports 3 specific product lines. There are three product lines. Sales reps sell all the company's product lines

B. tableau custom dashboard C. Adoption and Data Quality Dashboards Pack D. Salesforce Surveys Answer: C Explanation: Question: 169 The Universal Containers management team wants to help sales reps determine the nght time to contact prospects. What should the consultant recommend to meet the requirement? A. Implement Sales Dialer and begin cold calling leads to request availability. B. Create a formula field to determine the prospects time zone. C. Configure Einstein Lead Scoring to determine the best time to make contact. D. Enable Email Tracking with reporting and activity timeline. Answer: D Explanation: Question: 170 A consultant has successfully deployed Sales Cloud at Cloud Kicks. What is the final step in completing an engagement? A. Measure adoption Questions & Answers PDF P-57 www.premiumdumps.com B. Perform testing C. Deploy solution D. Hand over documentation Answer: D Explanation: Question: 171 Cloud Kicks (CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the legacy system

CK wants to automatically match these Contacts to the relevant Accounts when loading Contacts into Salesforce. What should a consultant recommend to meet the requirement? A. Create Mater-Detail on Contact. B. Create Master-Detail on Account. C. Create External ID on Contact. D. Create External ID on Account. Answer: D Explanation: Question: 172 Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption. What should a consultant recommend to encourage adoption? A. Establish goals and key metrics. B. Give users access to a Sandbox environment. C. Define the sales process. D. Plan a first release with minimum features Answer: A Explanation: Topic 2, Exam Set 2 Question: 173 Sales Manager at Cloud Kicks need to show reports and dashboards with opportunity forecast by Product family with team quotas. Which solution should a Consultant recommend? A. Configure quotas with a product report and add necessary fields. B. Create a joined report with closed Opportunities, forecasting items, and quotas. Questions & Answers PDF P-58 www.premiumdumps.com C. Create a custom report type with forecasting quotas and items. D. Configure an analytic snapshot to capture the Opportunity forecast and quotas. Answer: C Explanation: Question: 174 The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Which solution should the Consultant suggest to meet this requirement? A. Create a Validation rule on the Person Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account. B. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MalingPostalCode of the account. C. Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the Shipping Posta lCode of the account. D. Create a Validation rule on the Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account. Answer: C Explanation: Question: 175 The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when the Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance. Which two strategies can the consultant use to design the solution? A. Use Process Builder for capturing Account details, define Account assignment rules to reassign the Account to new owner based on status, and send an email regarding Account inheritance. B. Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance. C. Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance. D. Use Process Builder for capturing Account details, design an nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance. E. Use Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance. Answer: C, D Explanation: Questions & Answers PDF P-59 www.premiumdumps.com Question: 176 Cloud Kicks is considering using person Accounts to manage costumers, while using business Accounts to manage companies. What should the Consultant advise? A. Person Accounts cannot be related to Accounts in a hierarchy. B. Person Accounts can be disabled from Setup. C. Account hierarchy allows person Accounts. D. Person Accounts can only be child Accounts. Answer: A Explanation: Question: 177 Cloud Kicks recently started using Sales Cloud and hosts its business website outside of Salesforce. On its website, Cloud Kicks has a lead generation web page. The VP of Sales wants the Leads captured in its self-hosted website to be reflected in Salesforce. What should Consultant recommend? A. Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kicks website. B. Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce. C. Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website. D. Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce. Answer: C Explanation: Question: 178 Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them. Which two actions can forecast managers perform? Choose 2 answers A. They can share their forecast with any external user. B. They can share their forecast with any Salesforce user. C. They can see all of their territory forecast in a single-page summary view. D. They can share their summary view with any Salesforce user. Answer: B, C Questions & Answers PDF P-60 www.premiumdumps.com Explanation: Question: 179 Cloud Kicks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully been converted in the past. How can Cloud Kicks support this requirement? A. Use Einstein Lead Scoring B. Create a lead Rollup Summary Field. C. Use Lead Conversation Reporting. D. Create a Joined report. Answer: A Explanation: Question: 180 Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks' need? A. Enable schedules on the Product object. B. Configure the use of contracts with a lookup to the Opportunity object. C. Configure the use of assets with a lookup to the Opportunity object. D. Enable schedules on the Opportunity object. Answer: A Explanation: Question: 181 Cloud Kicks wants sales representatives to be able to share key documents directly with customers who are not Community users. Which Salesforce feature satisfies this requirement? A. CRM Content B. Chatter Links C. Documents D. Attachments Answer: A Questions & Answers PDF P-61 www.premiumdumps.com Explanation: Question: 182 Cloud Kicks has recently migrated from Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn't been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration. What happens as a result if there are any conflicts? A. Salesforce gives preference to Lightning Sync settings B. Salesforce stops the sync and reports the errors C. Salesforce gives preference to Salesforce for Outlook settings D. Salesforce gives preference to Salesforce permission settings Answer: A Explanation: Question: 183 The sales director does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account. Which OrganizationWide Default should the Consultant recommend? A. Set Account to Public Read/Write, and Opportunity to Private. B. Set Account to Public Read Only, and Opportunity to Public Read Only. C. Set Account and Opportunity to Private. D. Set Account to Public Read/Write, and Opportunity to Controlled by Parent. Answer: B Explanation: Question: 184 Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application. What should a consultant recommend? A. Track logins in a spreadsheet. B. Run a Report on Users never Logged In. C. Run a Mobile Login report. D. Use the Lightning Usage app. Answer: B Explanation: Questions & Answers PDF P-62 www.premiumdumps.com Question: 185 During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints? A. Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase. B. Cloud Kicks did not gain buy-in during the Design phase the solution was not designed. C. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase. D. A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase. Answer: C Explanation: Question: 186 Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model. How should the Consultant provide specific Account access to the Renewals and Sales Operation teams? A. Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users. B. Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles. C. Add Renewals and Sales Operations team members to a sales user's default Opportunity team. D. Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups. Answer: A Explanation: Question: 187 Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure the Return Of Investment (ROI) of the people in the purchased list. Which solution should the Consultant recommend? A. Create a new custom object for purchased leads. B. Import the list as new leads and update the lead source to "Purchased Lead". C. Create a campaign for this list, import the list as leads, and add them to the campaign. Questions & Answers PDF P-63 www.premiumdumps.com D. Import the list as new leads using the import wizard. Answer: C Explanation: Question: 188 Cloud Kicks wants to allow a single view of Contacts that belong to the same Account Hierarchy chain. How should the Consultant meet this requirement? A. Navigate to the default Contact Hierarchy Lightning Component on the parent Account. B. Create a report to display all related Contacts C. Navigate to the Account hierarchy page to view all related Contacts D. Enable the View All Child Contacts feature Answer: B Explanation: Question: 189 In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create. Which two actions should the Consultant recommend to create a solution? Choose 2 answers A. Turn on the Chatter feed settings that enables stage notifications to opportunity owners. B. Create a report with newly created Opportunities and have sales management subscribe to the report. C. Turn on the Chatter feed settings that enable users to automatically follow records that they create. D. Use Process Builder with an Action Type of Follow Chatter when a record is created or edited. Answer: B, C Explanation: Question: 190 Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights. Which three insights can this provide? Choose 3: A. Key Moments B. Sentiment Analysis C. Follow-up reminders D. Deal Prediction Questions & Answers PDF P-64 www.premiumdumps.com E. Opportunity Representative Score Answer: A, C, D Explanation: Question: 191 Cloud Kicks' high-value opportunities are becoming delayed in the approval process because sales managers approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner. Which two strategies should the Consultant recommend to improve the approval process? Choose 2 answers A. Enable one-click approval from report results that returns high-value Opportunities B. Enable approval in Chatter to allow managers to approve or reject approval requests. C. Create a dashboard of pending approvals and add it to the Chatter feed. D. Create a process builder to automatically approve high-value Opportunities. E. Enable approvals by email for the approval process for high-value Opportunities. Answer: B, E Explanation: Question: 192 Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by opportunities generated by the sales representatives. What can the Consultant recommend to measure sales user adoption? A. Refer back to the project plan to see if the goals were met. B. Create a trend report to determine if there is an increase in deals closed. C. Enable sales teams and run an opportunity report with teams to see how many Opportunities have team members on them. D. Provide a report of user logins to show the increase in user adoption. Answer: D Explanation: Question: 193 The Cloud Kicks IT team has noticed that there are many duplicate person Accounts. The team can often easily identify duplicates and wants to merge them. Which consideration should the Consultant convey regarding person Account merges? A. Person Accounts can be merged with other person Accounts. Questions & Answers PDF P-65 www.premiumdumps.com B. Person Accounts can be merged automatically by enabling the option in Account Setup. C. Person Accounts with a redundant relationship can be merged with duplicate matching rules. D. Person Accounts can be merged with Contact records. Answer: A Explanation: Question: 194 Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation. What should the Consultant recommend? A. Undergo training B. Upgrade to the latest Salesforce release C. Sign off on the Statement of work D. Complete a post-mortem Answer: D Explanation: Question: 195 Cloud Kicks acquired a shoe distribution partner. The Marketing and Sales Directors want to migrate the existing sales and marketing data into Cloud Kicks' Salesforce instance. Which three aspects should the Consultant consider before proceeding with the data migration? Choose 3 answers A. Classic feature that have been improved by Lightning Experience B. Total number of records being imported compared to the Salesforce edition C. Criteria to apply to records that should be archived before migration D. Volume of customer, partner, and prospect data from existing system E. Number of marketing campaign licenses required for the migration Answer: B, C, D Explanation: Question: 196 Cloud Kicks has 300K Account records and 16M Invoices. These were within a custom object in a master-detail relationship with the Account. Each Account record takes a long time to display because of the Invoice related list's lengthy rendering time. What should the Consultant do to solve this issue? Questions & Answers PDF P-66 www.premiumdumps.com A. Raise a case with Salesforce to enable Fast Loading of the related list of Invoices, as this will help to render Account details faster. B. Enable "Load Individual Component Separately" at the Lightning record page of the Account object, as this will allow Account details to render while Invoice related list data will be visible after querying details from Invoices. C. Enable indexing on all the fields visible on the related list of Invoices, as this will allow the related list to load faster. D. Enable the "Separate Loading of Related Lists" setting from User Interface Settings, as this will allow the Account detail to render while the Invoice related list data will be visible after querying details from Invoices. Answer: D Explanation: Question: 197 Cloud Kicks has sales teams distributed across global regions, The direction from sales leadership is to define access based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards. What should the Consultant recommend to meet this requirement? A. Create region-based sales groups, one leadership group, and one Dashboard folder with View access. B. Create Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team. C. Create one Dashboard folder for all regions for both sales and the leadership team with View access. D. Create Dashboard folders for each regional sales team and one Dashboard folder for leadership team. Answer: A Explanation: Question: 198 The Sales Director at Cloud Kicks mandated that implementing logic and automation to quality top leads is priority. Cloud Kicks fully leverages Sales Cloud and has significant data points captured on converted Leads and closed won Opportunities for the past four years. Which two actions can the Consultant first take to ensure a best practices implementation? Choose 2: A. Begin with recommended base Lead Score of 100. After a predetermined amount of time, evaluate the results and adjust the Score accordingly. B. Configure a qualification screen-based flow to assist Sales Reps in quickly determining which Leads are high priority. C. Review converted Lead data with Sales and Marketing leaders to understand the interaction Questions & Answers PDF P-67 www.premiumdumps.com patterns that led to conversion. D. Work with subject matter experts to define the key attributes of the ideal customer for Cloud Kicks' products. E. Begin with the recommended base Lead Grade of B-. After a predetermined amount of time, evaluate the result and adjust the Grade accordingly. Answer: A, E Explanation: Question: 199 To properly plan for company growth, Cloud kicks needs to track monthly revenue projections from the sales of its annual Subscription service. How should the Consultant configure Salesforce to support this reporting need? A. Opportunity Dashboard showing Opportunities Closed each month B. Opportunity Dashboard showing Products sold each month C. Opportunity Products with formula fields for each month's value D. Opportunity Products with monthly Product Schedules Answer: D Explanation: Question: 200 Cloud Kicks requires sales associates to record all activities within Sales force. Which sales metric can be derived from these activities? A. Marketing Influence B. Rate of Contact C. Close Rate D. Forecast Accuracy Answer: B Explanation: Question: 201 Cloud Kicks channel partners for selling and servicing its "Shoe of the Month" club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate. What can be done to increase partner satisfaction with the Leads being shared? Questions & Answers PDF P-68 www.premiumdumps.com A. Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this score to partners. B. Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data. C. Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue. D. Configure Einstein Insights prior to Leads routing to the partner channel. E. Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category. Answer: A Explanation: Question: 202 When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the related Opportunity Products and Account. Which solution should the Consultant recommend to active this requirement? A. Use Workflow rules and HTML Email Templates B. Develop an Inbound Email Service C. Use Process Builder and HTML Email Templates D. Develop a custom Apex Trigger that uses custom email messaging Answer: D Explanation: Question: 203 Cloud Kicks has a custom object, Projects, that has a Lookup relationship to the Opportunity object. How can the Consultant build a report that a report that contains data from both the Project _c and Opportunity objects? A. Custom Report Types B. Matrix Reports C. Dashboards D. Cross-object Filters Answer: A Explanation: Question: 204 Questions & Answers PDF P-69 www.premiumdumps.com The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org. How can the Consultant ensure that Leads are converted into either a business Account or a person Account where appropriate? A. Ensure the Company field is left blank to ensure it is converted into person Account. B. Ensure the Person Account checkbox on the Lead is checked prior to conversion. C. Ensure the Company field is populated with "Person" to ensure it's converted into a person Account. D. Ensure that there are separate record types for business Account Leads and person Account Leads. Answer: A Explanation: Question: 205 A Consultant arrives for a requirements workshop, but key resources are absent. What is the likely reason the key resources are absent? A. The proper roles, resources, and risks were not identified B. The resources were not on the Project Kick-off C. The purpose and scope were not defined D. The project plan did not receive sign-off Answer: A Explanation: Question: 206 Which roll-up summary fields are supported between two Advanced Currency Management objects when enabling Advanced Currency Management? A. Opportunity line object to Product object in the default currency of the organization B. Opportunity object to Account In the default currency of the user's manager C. Opportunity object to Opportunity object D. Opportunity line object to Opportunity object Answer: D Explanation: Question: 207 Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quot Questions & Answers PDF P-70 www.premiumdumps.com a. Which Salesforce feature satisfies this requirement? A. Opportunity splits B. Account teams C. Public Groups D. Opportunity Teams Answer: A Explanation: Question: 208 Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database. What should a Consultant recommend to meet this requirement? A. Use a custom External ID field and map this to the original record ID value B. Use the standard External ID field and map this to the original record ID value. C. Use a custom field named External ID and map this to the current record ID value. D. Use the standard External ID field and map this to the current record ID value. Answer: A Explanation: Question: 209 Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities. Which two steps should the Consultant take to resolve the issue? Choose 2 answers A. From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and IOS." B. From the Setup menu, enable the system permission "Store offline data." C. From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iOS." D. Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team user(s). E. Raise a case with Salesforce support to enable the offline version of the Mobile app and update the app to use the offline capabilities. Answer: A, C Explanation: Questions & Answers PDF P-71 www.premiumdumps.com Question: 210 The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers A. Schedule a report that notifies Lead owners daily of Leads with incomplete information. B. Create a validation rule to check that necessary information is complete upon Lead conversion C. Implement a trigger that warns the user of incomplete information during Lead conversion. D. Review Lead conversion mapping to ensure necessary fields are mapped correctly. E. Update web-to-lead forms to require input fields be completed prior to submission. F. Mandate that all Lead data must be reviewed prior to being created in Saesforce. Answer: C, D, E Explanation: Question: 211 Cloud Kicks has three unique product lines, each with a unique sales cycle. Prospect qualification is consistent across the product lines

add them to a dashboard to be emailed daily to the VP of Sales. B. Build a custom report type to display lead

activity, and opportunity information

• An individual sales division

and • A business sales division The Sales representatives for each division have their own user profiles and person accounts. The business sales division sales representatives cannot create person accounts and they should only be able to set up business accounts. How can these requirements be met? A. Use field-level security to hide "Is Person Account" checkbox from the business sales division's sales representative user profile B. Remove person account record types from the business sales division's sales presentative user profile. C. Use Divisions to hide person accounts from the business sales division's sales presentative user profile D. Check the "disable person accounts" permission on the business sales division's sales representative user profile Answer: B Explanation: Question: 319 Northern Trail Outfitters' sales manager noticed the lead conversion ratio styled the same for the healthcare industry even though the lead creation increased. Which reporting tool should resolve the issue? Questions & Answers PDF P-112 www.premiumdumps.com A. Report on leads by source. B. Campaign dashboard by industry C. Industry performance dash board D. Report on lead lifetime by industry Answer: D Explanation: Question: 320 Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in salesforce. The application uses a credit ID on the account object. What should be created to meet this requirement? A. A workflow rule to launch the product fulfilment application and pass the credit ID B. A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID C. A formula field that uses the hyperlink function to launch the credit application and pass the credit ID D. A custom button that calls an Apex trigger to launch the credit application and pass the credit ID Answer: C Explanation: Question: 321 A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles. NTO has Social Accounts and Contacts turned on its account. Why is the salesperson unable to access the information? A. The information shown is based on the sales representative's social connection with contact B. The fields configured by Universal Containers' administrator on the contact page layout are missing C. The link to the Facebook profile is NOT configured with administrator password to access detailed information D. Universal Containers must install and APP Exchange package to access public profile information for its users Answer: A Explanation: Questions & Answers PDF P-113 www.premiumdumps.com Question: 322 Sales representative at Northern Trail Outfitters are creating opportunities after they closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this. Which two solutions should resolve this issue? Choose 2 answers A. Create a workflow rule that automatically updates the opportunity to the first stage in the sales process. B. Create a report that displays opportunities that have a closed date less than or equal to the created date. C. Use a workflow rule to email sales management when the opportunity is created in the closed/won stage. D. Run the opportunity pipeline standard report to view the upcoming opportunities by stage Answer: B, C Explanation: Question: 323 Northern Trail Outfitters uses Products in Salesforce and has a private security model. What should a consultant recommend to allow product management employees the ability to track the performance of a newly launched products if they do NOT have access to all opportunities? A. Create a trigger to add the product management team to the sales team of the relevant opportunities B. Create a criteria based sharing rule to add the product management team to relevant opportunities. C. Create a trigger to set the product manager as owner for opportunity on the new product. D. Create a new product and add it to the price book with the product manager as the owner Answer: B Explanation: Question: 324 How should a consultant configure Sales Cloud if a customer requires two unique sets of sales stages for opportunities based on the opportunity amount being greater than or less than $100,000 USD? A. Create two sales processes, two opportunity record types, and a workflow rule triggered by the opportunity amount. B. Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage. Questions & Answers PDF P-114 www.premiumdumps.com C. A Create one sales process and a validation rule that evaluates opportunity amount to determine the appropriate sales stage. D. Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales process. Answer: A Explanation: Question: 325 Northern Trail Outfitters has organization-wide defaults set to private. Sales representatives own the accounts and want to collaborate with relevant people from other departments ( E. g. marketing and finance). Collaborating team members must be able to access and report on relevant dat a. Which two solutions should be recommended? A. Use Opportunity team to share records to relevant people B. Use manual sharing on account to share specific record. C. Use Chatter to share records with relevant people D. Use account team to share records with relevant people Answer: A, D Explanation: Question: 326 A sales manager wants a report that reflects all activities in the manager's accounts, including contacts and opportunities. Which report should the sales manager use? A. Activities report on accounts and opportunities the manager owns B. Activities report on accounts, contacts and opportunities the manager own C. Activities report on accounts the manager owns D. Activities report on accounts and contacts the manager owns Answer: B Explanation: Question: 327 A sales representative at Northern Trail Outfitters needs to securely send confidential product roadmap information to a premier customer. Which two steps should be taken to send this information using content delivery? Choose 2 answers Questions & Answers PDF P-115 www.premiumdumps.com A. Remove access to the content after a specified date B. Require the customer to enter a security token to download the content C. Require the recipient to log into Salesforce to access the content D. Require the customer to enter a password to view the content Answer: A, D Explanation: Question: 328 Northern Trail Outfitters allows its sales representative to negotiate up to a 1 discount for their opportunities. Discounts greater than 1 must be sent to their Regional Sales Manager (RSM) for approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval. Which approach would satisfy these requirements? A. Create two approval processes one for RSM and one for RVP. B. Configure an approval process for the RSM and workflow for the RVP. C. Configure a workflow approval task and email to RSM and RVP. D. Create two step approval processes for the RSM and RVP as approvers. Answer: D Explanation: Question: 329 A consultant needs to migrate data in Sales cloud and is considering using Data Loader. What are two capabilities of the migration tool? Choose 2 answers A. Prevent importing duplicate records B. Run one-time or schedule data loads C. Export filed history data D. Extract organization and configuration data Answer: B, C Explanation: Question: 330 Northern Trail Outfitters gain sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system. What should be done to address the issue Questions & Answers PDF P-116 www.premiumdumps.com with duplicate leads? A. Upload the leads to Data.com to remove duplicates and select the option to have them automatically imported B. Upload the leads and click "Find Duplicates" button for each lead record to identify potential duplicate lead C. Upload the leads using Data Loader and enable "Find Duplicate" setting to prevent duplicates D. Upload the leads using Data Import wizard and select the appropriate field to matchduplicates against existing records. Answer: D Explanation: Question: 331 What should a consultant recommend to show a dashboard with forecast by product family with quotas? A. Create an analytical snapshot to capture the opportunity forecast B. Build a joined report with closed opportunities, forecasting items, and quotas C. Build a custom report with closed forecasting quotas with forecasting items D. Customize Quotas with product report and add necessary fields Answer: A Explanation: Question: 332 Northern Trail Outfitters is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its email templates are retained. What should be recommended for a successful migration? A. Enable Email to salesforce before sending email templates to salesforce B. Manually recreate the email and mail merge templates in salesforce C. Enable Email-to-case and use Import Wizard. D. Create an email template change set or use the Lightning Platform. Answer: D Explanation: Question: 333 Questions & Answers PDF P-117 www.premiumdumps.com Northern Trail Outfitters (NTO) wants to utilize opportunities to track and report customer subscriptions to its online magazinE. Payments can be made using the following methods: • In full (all at one time) • Weekly • Monthly • Quarterly How should this solution be implemented? A. Use assets with a lookup to opportunity object B. Enable schedules on product object C. Use contracts with a lookup to opportunity object D. Enable schedules on opportunity object Answer: B Explanation: Question: 334 Northern Trail Outfitters has its sales support team enter new prospecting leads for sales representatives. Which three actions should be implemented to enforce data quality and accuracy once the new lead has been qualified and the opportunity has been created to track the deal? Choose 3 answers A. Enable the lead conversion permission B. Map custom fields to corresponding opportunity fields C. Enable validation rules on the opportunity D. Create an Apex trigger to perform data quality checks. E. Enable validation rules on the lead Answer: A, B, E Explanation: Question: 335 Northern Trail Outfitter's partners need the new quoting functionality that was recently implemented for sales representatives What should be recommended ? A. Update the partner sales process to include stages for managing and submitting partner quotes. B. Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts. C. Create a custom quote object to capture partner quotes on opportunities separate from nonpartner quotes. D. Enable quotes and content in the partner portal to allow partners to store their PDF quotes. Answer: B Explanation: Questions & Answers PDF P-118 www.premiumdumps.com Question: 336 Northern Trail Outfitter wants to implement a Partner Community to help manage an extensive distributor and reseller partner community. The consultant is setting up partner users. What are two considerations for this step in the process? Choose 2 answers A. Partner users are associated with the same set of profiles as internal users. B. The sharing model should be re-evaluated when the Partner Community is enabled. C. Partner user can own account and opportunity records in salesforce. D. Partner users CANNOT receive emails generated through workflow actions Answer: B, C Explanation: Question: 337 Northern Trail Outfitters' Board of Directors thinks that sales user adoption should be calculated by the number of daily logins. Which two measures of sales user adoption should be considered when implementing Sales Cloud? Choose 2 answers A. Overall effectiveness of mass email campaigns B. Completeness of records entered into the new system C. Number of neglected opportunities over time by role D. Number of reports exported to Excel for analysis E. Organizational chart with titles Answer: B, C Explanation: Question: 338 Which two processes should minimize changes in project scope during the design and build phases, post sign-off, when using a traditional project methodology? Choose 2 answers A. Update requirements based on feedback from key stakeholders. B. Obtain customer sign-off on the solution design. C. Map business requirements to the solution design. D. Map solution design documents to system test scripts. Answer: B, C Explanation: Questions & Answers PDF P-119 www.premiumdumps.com Question: 339 Channel sales representatives at Northern Trail Outfitters (NTO) need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. To meet this requirement, NTO plans to implement lead management functionality. Which solution should a consultant recommend? A. Add the leads tab to the Partner Community and configure partner profile to access leads B. Create a customized site where partners can self-register and access their leads. C. Create a task for the partner where a new lead is created and assign it to partner in the Partner Community. D. Configure a separate lead record type and page layout for the partner community. Answer: A Explanation: Question: 340 Cloud kick has an external ERP system which stores product order information. Cloud kicks wants to view those orders as a related list on the account record in real time. What solution should the consultant recommend? A. Create custom object product under information in salesforce, run a night scheduler to get details from ERP and add the add the custom object as a related list on the account B. Implement salesforce to salesforce connect to get real time product order information and add it as a related list on the account. C. Implement salesforce connect and external object to get real time product order information and add it as a related list on the account. D. Create a lightning component, and using REST integration, get the real time product order information from ERP. Answer: C, D Explanation: Question: 341 Northern Trail Outfitters has a lead qualification team that does the following: • Qualifies opportunities • Converts lead into opportunities During lead conversion, the new opportunity must be assigned to the account owner. What should be created in order to meet this requirement? A. A workflow on the opportunity B. An assignment rule on the account C. A trigger on the opportunity D. An assignment rule on the opportunity Questions & Answers PDF P-120 www.premiumdumps.com Answer: C Explanation: Question: 342 How is the campaign influence for opportunities impacted when a contact is associated to an opportunity in a contact role, if the influence timeframe for a campaign is 60 days? A. Campaigns in which a contact became a member within the last 60 days will be added to the campaign influence report. B. All campaigns created within the last 60 days will be added to the campaign influence related list. C. All contacts associated with campaigns will be added to the campaign influence related list. D. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list. Answer: A Explanation: Question: 343 Northern Trail Outfitters (NTO) has over 20,000 Accounts and 75,000 Contacts. NTO wants to ensure the customer data is accurate and that the customers are still currently at their respective companies. How can this be confirmed? A. Create a workflow rule for the account and contact owner to confirm contact data. B. Use a data cleansing tool and the Stay-in-Touch feature of Salesforce to email contacts C. Use a data enrichment tool to verify account and contact data is up-to-date D. Create a workflow rule to mass email the contacts and capture any email bounces. Answer: B Explanation: Question: 344 Sales director at Northern Trail Outfitters (NTO) cannot see or update their teams forecasts. Sales representatives are constant asked to provide the directors with their updated forecast information. Which two methods should NTO use to correct how forecasts are managed? Choose 2 answers A. Enable override forecast permissions in the Manager's profile. B. Create a forecast hierarchy and assign managers to the forecast manager role. C. Configure weekly customized forecast reports and dashboards to be emailed to sales management. D. Create a forecast Chatter groups where sales representatives can post and share their forecasts. Answer: B Explanation: Questions & Answers PDF P-121 www.premiumdumps.com Question: 345 Northern Trail Outfitters (NTO) has configured a private sharing model for the following • Accounts • Opportunities. As part of NTO's sales strategy, each sales representative collaborates with the same set of Individuals for each opportunity. How should sales representatives be given appropriate access to an opportunity? A. Enable opportunity team selling and have each sales representative configure his or her default opportunity team. B. Create a public group for each team and have the sales representatives manually share the opportunity with their respective group. C. Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on ideas. D. Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team. Answer: A Explanation: Question: 346 Northern Trail Outfitters (NTO) wants to boost the importance of its sales stages and their role in NTO's sales methodology

visibility will then roll up to the parent account. Answer: A Questions & Answers PDF P-123 www.premiumdumps.com Explanation: Question: 351 Leads created from the "Contact Us" form on the Northern Trail Outfitters' website are not being followed-up on in a timely manner. Management wants to be notified when a lead has NOT been followed-up within 24 hours if being submitted. Which action should be recommended? A. Send an email using lead escalation rule B. Notify using publisher action C. Notify using Chatter on leads D. Send an email using time-based workflow Answer: D Explanation: Question: 352 Northern Trail Outfitters (NTO) wants to launch an email campaign for its new winter gear. The NTO sales representative will review the response to the campaign and determine who the decision makers are prior to the beginning the sales process with each respondent. What set of steps should the consultant recommend for NTO? A. Create a campaign

associate the leads to the campaign, and qualify the respondents. B. Create a campaign, qualify the respondents, and create accounts and contacts C. Create both account and contact records, then associate the contacts to the campaign D. Create leads, convert them to opportunities, and qualify the respondents on the opportunities Answer: A Explanation: Question: 353 Northern Trail Outfitters wants to link contacts with more than one account. What should be recommended if a contact is an employee in one account, and on the boards of three additional accounts? A. Associate the contact to other account using a custom lookup field. B. Clone the contact record and add to the second account. C. Enable contacts to multiple accounts feature D. Add the contacts to the partner related list on the second Account. Answer: C Explanation: Question: 354 Questions & Answers PDF P-124 www.premiumdumps.com A Sales Cloud consultant is working on an implementation that has multi-currency, multi-language and region-specific sales processes and workflows. Which two actions are essential for optimizing user adoption? Choose 2 answers A. Employing realistic training data in the corporate standard currency B. Communicating the training plan well in advance of training start date C. Developing only a standardized, global training curriculum for all users D. Customizing the training curriculum for each specific region Answer: B, D Explanation: Question: 355 Northern Trail Outfitters has multiple currency enabled. Which two statements are true about opportunities in this situation? Choose 2 answers A. The selected currency is used for the Amount (Converted) field. B. Currency must be specified for the opportunity C. User's default currency overrides the specified opportunity currency. D. The selected currency is used for the Amount filed. Answer: A, B Explanation: Question: 356 Northern Trail Outfitters (NTO) attributes a decline in profit to an excessive number of discounts on opportunities. Which two actions can NTO request to monitor and control opportunity discounting? Choose 2 answers A. Create a customer roll-up summary field to calculate the average product discount for each customer B. Run a report on opportunities showing list price and discounted price. C. Limit the number of discounted products that can be added to an opportunity D. Ensure that sales management approves discount requests for each opportunity Answer: B, D Explanation: Question: 357 Northern Trail Outfitters (NTO) uses channel partners for selling and servicing its products. As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate. What should the consultant suggest in Questions & Answers PDF P-125 www.premiumdumps.com order to increase partner satisfaction with the leads being shared? A. Create a custom lead score field to assess lead quality and assign the leads that exceed the score to partners B. Create multiple validation rules to ensure that all fields on the lead record are populated with data C. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners D. Use the lead Score on the find duplicates button and assign the leads with a score in the high category Answer: A Explanation: Question: 358 Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in the case of last minute updates once the sales stage reaches Negotiation/Review

have them automatically refreshed daily. Answer: C Explanation: Question: 379 The marketing Manager at Northern Trail Outfitters (NTO) wants to leverage the power of sales cloud to support the sales following requirement: • monitor website traffic • Email 1200 leads per day • capture customer satisfaction survey result on a web form • Understand (report) the case of marketing exercise vs sales activity What should a consultant recommend to meet this requirement? A. Use site.com campaign web-to lead opportunity

report, and dashboard B. Use mass email, campaign, campaign influence, web-to-lead, opportunity and report C. Use community campaign, web-to-lead, opportunity and report and dashboard D. Use AppExchange marketing app, campaign, web-to-lead, opportunity and report Answer: D Explanation: Question: 380 Sales representatives and partners of Northern Trail Outfitters (NTO) constantly complain about the poor quality of lead dat a. Leads are owned by the Vice President of Marketing, who has established a task force and a project to remedy the situation. Which approach should the task force consider to improve and maintain the quality of lead data? Choose 2 answers A. Use tools like the Lead Import wizard to identify and remove duplicates. B. Import the lead data using the Find Duplicates wizard on the lead object. C. Use Data.com to clean the existing lead data and new data going forward. D. Create a workflow notification when leads are created with poor Quality data. Answer: A, C Explanation: Question: 381 Questions & Answers PDF P-133 www.premiumdumps.com The sales management team at Northern Trail Outfitters (NTO) wants to monitor the progress of high-value sales deals and enable collaboration with cross-functional teams to help remove any obstacles. Which feature should a consultant recommend to meet these requirements? Choose 2 answers: A. Enable Big Deal Alerts. B. Enable Chatter feed on similar opportunities. C. Allow Chatter feed tracking on opportunities. D. Use opportunity update reminders. Answer: A, C Explanation: Question: 382 Northern Trail Outfitters (NTO) requires that each of its products is sold with 12 months of product maintenance. There is a separate opportunity product line item on the opportunity. Once an opportunity is closed/won and the order has been shipped to the customer, the service manager manually records the maintenance line item in the assets object and sends an alert 90 days prior to the expiration date. What should a consultant recommend to streamline this process? A. Turn on the sync asset feature from the asset settings to create an asset record once an opportunity is closed/won. B. Create a trigger on the asset object once an opportunity is closed/won, and add a button to the opportunity layout. C. Request the sync order to asset feature from salesforce to create an asset record once an opportunity is closed/won. D. Install an AppExchange app or create a trigger to automatically create an asset record once an opportunity is closed/won. Answer: D Explanation: Question: 383 Northern Trail Outfitters (NTO) wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. LinkedIn or Twitter) to add the information currently gathered for accounts, contacts and leads. Which solution should a consultant recommend to meet this requirement? A. Define the social network fields and enabled then for account, contacts and leads. B. Create custom fields that hold URL links to the social profile of accounts, contacts and leads. C. Enable social Accounts and Contacts to link records to social profiles. D. Enable the salesforce to Social network API connection to sync records. Answer: C Explanation: Questions & Answers PDF P-134 www.premiumdumps.com Question: 384 What features of work.com can managers use to help sales representatives meet their quotas? Choose 2 answers A. Coaching plans to help the sales rep drive results B. Coaching feedback that automatically adjusts the goals C. Coaching feed visible to the entire sales teams D. Coaching dashboards to monitor progress Answer: A, B Explanation: Question: 385 Northern Trail Outfitters (NTO) decided to start using salesforce for all its sales automation its current sales database has about 50 million records. These records were all migrated into the database from other legacy systems. After migration to salesforce NTO wants to be able to search and cross reference records with the original source system. What should a consultant recommend to meet the requirement? A. Use the standard external Id field and map this to the original record Id value B. Use a custom field named external Id and map this to the current record Id Value C. Use a custom external Id field and map this to the original record id value D. Use the standard external Id field and map this to the current record Id Value Answer: C Explanation: Question: 386 Northern Trail Outfitters (NTO) sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on the opportunity. What solution should the consultant recommend to facilitate the collaboration of the lead sales representative and team members? A. Enable chatter to have the lead sales representative facilitate collaboration through sales team sharing B. Define a sharing rule for each lead sales representative to assign appropriate access for all extended team members C. Configure default opportunity teams for all lead sales representatives with team selling enabled D. Create a public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities. Questions & Answers PDF P-135 www.premiumdumps.com Answer: C Explanation: Question: 387 Northern Trail Outfitters (NTO) is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement? A. Add upsell as a stage and create a summary report by opportunity stage B. Create separate page layout and report to flag and report on these deals C. Create an opportunity record type and sales process for reporting on these deals D. Create a customer filed on opportunity to flag and report on these deals. Answer: C Explanation: Question: 388 Northern Trail Outfitters (NTO) is planning to implement salesforce sales cloud to support its professional services division. The NTO sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages. What should a consultant recommend to meet this requirement? A. Create a global publisher action to view all customer purchasing activity B. Enable the orders object in salesforce to track customer purchases C. Enable salesforce console for sales to see customer purchasing activity D. Create a custom object related to the account, contact and contact objects. Answer: B Explanation: Question: 389 The members of an opportunity team at Northern Trail Outfitters (NTO) are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with most current quote. How can the sales engineer identify the opportunities latest quote? A. Reference the synced quote field on the opportunity record B. Reference the synced quote history on the opportunity C. Reference the last modified date on the quotes D. Follow the opportunity's quotes in chatter. Answer: A Explanation: Questions & Answers PDF P-136 www.premiumdumps.com Question: 390 Northern Trail Outfitters (NTO) wants to increase the productivity of its sales representatives. How can work.com be used to meet this requirement? Choose 2 answers A. Coaching statistics can be linked to reports B. Feedback can be requested for the entire sales team C. Feedback can be given publicly or privately. D. Coaching goals can be linked to reports Answer: C, D Explanation: Question: 391 Northern Trail Outfitters (NTO) is preparing for the launch of its new sales cloud implementation to a global user base. With previous sales automation application, the company had slow adoption of the new solution. What factor should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers A. Maintenance release schedule B. Management communications C. Training in local language D. Type of training delivered E. Sales rep quota targets Answer: B, C, D Explanation: Question: 392 Northern Trail Outfitters (NTO) sells two product lines that each use a distinct selling methodology. Additionally each product line captures different information that is used to sell the products. What should a consultant recommend to support selling the two product lines? A. Create two sales processes and two page layouts, assign them to two different opportunity record types for each product line B. Create two page layouts and two sales processes, assign them to the respective product lines to collect relevant information. C. Create one page layout, two sales processes, and validation rules to capture relevant opportunity information D. Create two page layouts, one opportunity record type, and one workflow rule to assign the correct page layout to the record type. Answer: A Explanation: Questions & Answers PDF P-137 www.premiumdumps.com Question: 393 Northern Trail Outfitters (NTO) has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC corporation account is owned by a sales user whose profile grants to create, read, edit and delete access to accounts, contacts and opportunities. Based on this information, the owner of the ABC Corporation account record has the rights to take which actions? Choose 2 answers A. Transfer ownership of related contacts and opportunities owned by other users B. Share the account with other users through manual sharing and account teams C. View, edit, and delete related contacts and opportunities owned by other users D. View, edit, and delete activities owned by other users directly related to the account Answer: B, D Explanation: Question: 394 Northern Trail Outfitters (NTO) wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend? A. Customer Community B. Force.com Sites C. Salesforce1 Sites D. Site.com Answer: D Explanation: Question: 395 Sales management at Northern Trail Outfitters (NTO) would like to track the following information: • Number of open opportunities in the current quarter by sales representative • Number of closed opportunities in the last quarter by sales representatives What should a consultant recommend to meet these requirements? A. Create an analytic snapshot B. Create a dynamic dashboard C. Create a summary report with cross filters D. Create a joined report Answer: D Explanation: Questions & Answers PDF P-138 www.premiumdumps.com Question: 396 The sales management team of Northern Trail Outfitters (NTO) has noticed that opportunities are taking longer to close. Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. What analytics tool can the sales management team leverage to help determine the cause? Choose 2 answers A. Dashboard of opportunity stage duration B. Report on campaign return on investment (ROI) C. Dashboard of Month-over-month trend of lead conversions D. Report on the discount approval time for quotes Answer: A, D Explanation: Question: 397 What is the capability of Data.com Clean? Choose 3 answers A. Accounts must be cleaned before cleaning contacts, but leads may be cleaned either before or after cleaning accounts B. Individual records can be manually compared side-by-side with matched Data.com records and updated field-by-field. C. Data.com can be configured to run automated clean jobs to flag field differences and automatically fill blank fields D. Data.com Clean can be used with salesforce.com person accounts and business accounts E. Accounts, contact, and lead records can be selected from a list and cleaned all at once. Answer: B, C Explanation: Question: 398 Sales management at Northern Trail Outfitters (NTO) wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. What solution should a consultant recommend to help product managers engage in sales deals? Choose 2 answers A. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals B. Create a chatter group to share product information with sales team, product managers, and customers C. Use an assignment rule to notify product managers when opportunities are updated D. @mention product managers in chatter posts on relevant sales deals Questions & Answers PDF P-139 www.premiumdumps.com Answer: B, C Explanation: Question: 399 Sales representatives at Northern Trail Outfitters (NTO) want to share product specification with customers who do not have salesforce access. These customers should only be allowed to preview the document in the browser without download permissions. What solution should a consultant recommend to meet this requirement? A. Upload the file to chatter files and disable the download delivery option. B. Upload the file to documents and enable the externally available option. C. Upload the file to content and disable the download delivery option. D. Upload the file to chatter files and enable the password protection option. Answer: C Explanation: Question: 400 Northern Trail Outfitters (NTO) is a large insurance company with a customer base that includes both individual consumers and businesses. The company has implemented Person Accounts in Salesforce. It has a custom object for policies that needs to relate to both Person Accounts and Business Accounts. What is the minimum configuration on the policy custom object needed to meet this requirement? A. Create a custom contact lookup field B. Create a contact lookup field and an account lookup field C. Create a master-detail account relationship D. Create a master-detail contact relationship Answer: C Explanation: Question: 401 Northern Trail Outfitters (NTO) has configured a private sharing model with Opportunity team selling enabled. The company allows its sales representatives to add sales team members to their opportunities when necessary. As a result, each sales representative has opportunities they directly manage and opportunities on which they collaborate with other sales representatives. Which data set filter on a single report would allow the sales representatives to see all opportunities they are involved with? A. My collaborative opportunities B. My team selling and my opportunities Questions & Answers PDF P-140 www.premiumdumps.com C. My Team's Opportunities - not sure due to incomplete question. D. My Team selling shared opportunities Answer: B, C Explanation: Question: 402 Northern Trail Outfitters (NTO) wants to send out an email promotion on a monthly basis to a list of 50,000 leads. What should a consultant recommend to meet this requirement? A. Create a lead assignment rule to send the email to the leads monthly B. Use an email execution vendor to send emails for marketing campaigns C. Use the standard salesforce mass email tool located on the leads tab D. Create an email alert workflow rule to send the email to the leads monthly Answer: B Explanation: Question: 403 Northern Trail Outfitters (NTO) supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. Which solution should a consultant recommend to meet these business requirements? A. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout B. Create different record types and sales processes for each line of business and assign different stages to each page layout. C. Create different record types and sales processes for each line of business, and assign different page layouts to each record type. D. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages. Answer: C Explanation: Question: 404 The shipping department at the Northern Trail Outfitters (NTO) is responsible for sending product samples as part of the sales process. When an opportunity moves to the 'Sampling' stage, NTO an automatic email sent to the shipping department listing the Products on the opportunity. How can this requirement be met using a workflow email? A. Create it on the Opportunity Product using an HTML email template. B. Create it on the Opportunity using an HTML email template. Questions & Answers PDF P-141 www.premiumdumps.com C. Create it on the Opportunity Product using a visualforce email template. D. Create it on the Opportunity using a visualforce email template. Answer: D Explanation: Question: 405 Northern Trail Outfitters (NTO) wishes to track relationships between its customers. For example, some customers are suppliers for other customers. What should a consultant recommend to track multiple customer relations? A. Add the related company to the first company's account team, with supplier as the role. B. Add the related company to the first company's custom supplier lookup field as a value. C. Add the related company to the first company's partner related list, with supplier as a value. D. Add the related company to the first company's contact roles related list, with supplier as a value. Answer: C Explanation: Question: 406 Northern Trail Outfitters (NTO) has a private sharing model for accounts and opportunities. Each sales representative is assigned to work with a dedicated sales engineer. The sales engineer will need access to their assigned sales representative accounts and opportunities. What should a consultant recommend to meet this requirement? A. Enable account teams and have each sales representative configure their default teams B. Have the sales representatives manually share the accounts and opportunities with their assigned sales engineers C. Create criteria-based sharing rules to share the accounts and opportunities with sales engineers D. Create a trigger to add the sales engineers to their sales representative account and opportunity teams Answer: A Explanation: Question: 407 Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type? A. Develop an Apex trigger for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage B. Develop an Apex trigger to set an opportunity revenue schedule that automatically sets up a new opportunity for repeat accounts when it reaches closed/won stage Questions & Answers PDF P-142 www.premiumdumps.com C. Configure a workflow rule for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage D. Configure a workflow rule for repeat accounts that sends a reminder task to the sales representative to create a new opportunity when it reaches closed/won stage Answer: A Explanation: Question: 408 The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly. What should be recommended? A. Schedule a custom forecast report to run weekly and store the results in a custom report folder. B. Create a reporting snapshot to run daily and store the results in a custom object. C. Create a reporting snapshot to run weekly and store the results in a custom object. D. Schedule a custom forecast report to run daily and store the results in a custom report folder. Answer: C Explanation: Question: 409 What should a consultant recommended to show a dashboard with forecast by product family with quotas? A. Build a joined report with closed opportunities, forecasting items and quotas B. Customize quotas with product report, and add necessary fields C. Build a custom report type with forecasting quotas and forecasting items D. Create an analytic snapshot to capture the opportunity forecast Answer: D Explanation: Question: 410 A consultant needs to migrate data in Sales Cloud and is considering using Data Loader. What are two capabilities of this migration tool? Choose 2 answers. A. Extract organization and configuration data. B. Prevent importing duplicate records. C. Run one-time or scheduled data loads. D. Export field history data. Answer: C, D Questions & Answers PDF P-143 www.premiumdumps.com Explanation: Question: 411 Cloud kicks sells online subscription for its leading shoe of the month club. Customers can make a single payment or setup a weekly and monthly or quarterly. Cloud kicks wants to use opportunities to track and import on the subscription deals. What should a consultant recommended to meet this requirement? A. Use contacts with lookup to the opportunity object B. Enable schedules on the product object C. Use assets with lookup with opportunity object D. Enable schedules on the opportunity object Answer: B Explanation: Question: 412 Northern Trail Outfitters' partners need the new quoting functionality that was recently implemented for sales representatives. What should be recommended? A. Create a custom quote object to capture partner quotes on opportunities separate from nonpartner quotes. B. Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts. C. Update the partner sales process to include stages for managing and submitting partner quotes. D. Enable quotes and content in the Partner Communities to allow partners to store their PDF quotes. Answer: B Explanation: Question: 413 The Sales manager at Cloud Kicks has asked an analyst to create a report when opportunities reach a certain stage with an amount equal to $100,000 dollars. The analyst saves the report to the sales team's subfolder called Big Deals. The Big Deals folder is a subfolder of the sales team folder, with view access to the Sales Manager roles. The Sales Manager wants to subscribe to the report. Which permission does the Sales Manager need in order to subscribe to the report created by the analyst? A. Chatter Subscribe to reports permission B. Subscribe to Reports: Set Running User permission C. Subscribe to Reports: Run Reports permission D. Subscribe to report permission Questions & Answers PDF P-144 www.premiumdumps.com Answer: A Explanation: Question: 414 Universal Containers needs to track quarterly sales goals for users. What are three ways a consultant can display sales goals and allow users to track their progress toward their goals? Choose 3 answers A. Enable show quota % attainment. B. Create a Custom Report Type Including Forecasting quotas with forecasting Items. C. Enable forecast adjustments. D. Disable opportunity quantity forecasts. E. Enable and show quotas. Answer: A, B, C Explanation: Question: 415 Cloud Kicks manages its sales pipeline using Salesforce. When an opportunity moves to the closed/lost stage, the company wants to enforce that the expected revenue value be $0 in reports and dashboards. Which solution should a consultant recommend to meet this requirement? A. Define an approval process to set the expected revenue field to $0 when the opportunity stage Is closed/lost. B. Define a Process Builder process to set the forecast category to omitted when the Opportunity stage Is closed/lost. C. Ensure there Is a dependency between stage and forecast category picklists to enforce the closed value for closed/lost stages. D. Create a validation rule to verify the forecast probability for closed/lost opportunities is 0% and omit the forecast category for closed/lost. Answer: B Explanation: Question: 416 A consultant is meeting with a nonprofit client for the first time to discuss implementing the Salesforce Nonprofit Success Pack. The client outlines their current processes, including the standard and custom objects they use in Salesforce. What two topics should the consultant consider during the analyze phase of the implementation? Choose 2 answers Questions & Answers PDF P-145 www.premiumdumps.com A. Identify stakeholders and create a project team. B. Discuss implementation timelines and potential barriers. C. Establish specific topics for end user admin training. D. Suggest a new process for gathering lead and campaign data. Answer: A, C Explanation: Question: 417 Universal Containers (US) wants to deploy Sales Cloud to all of its users around the globe, but UC is connected that the projected is to complex to be successfull. What should a consultant do to minimize this concern? A. Build a complete project calendar with due dates. B. Set project milestones to track progress. C. Set a firm Go Live date, D. Divide the project into separate teams. Answer: A Explanation: Question: 418 On larger opportunity, multiple sale, representative at Universal Container, collaborate on a single Opportunity to complete the sale. Revenue for the Opportunity « divided among sales representatives. Additionally, technical sale, managers receive a percentage of the sales credit. How should the consultant meet this business requirement? A. Create a formula field on the Opportunity to track revenue attributed to technical sales managers. B. Enable Opportunity Teams and ask opportunity owners to add a sales team. C. Use adjustments In Collaborative Forecasting to track the appropriate revenue for each Opportunity. D. Enable Opportunity splits, enable revenue splits for sales representatives, and overly splits for technical. sales managers. Answer: D Explanation: Question: 419 Cloud Kicks' (CK) high value opportunities are becoming delayed in the approval process because sales manager's approval requests go unnoticed for various reasons. CK wants to streamline the approval process and give sales managers more ways to approve opportunities in a timely manner. Which two strategies should the consultant recommend to improve the approval process? Choose 2 answers Questions & Answers PDF P-146 www.premiumdumps.com A. Create a dashboard of pending approvals and add it to the Chatter feed. B. Enable approvals by email for the approval process for high-value opportunities. C. Enable one-d.ck approval from report results that returns high value opportunity D. Allow managers to approve or reject request via the Approval Requests tab. E. Create a Process Builder to automatically approve high-value opportunities. Answer: B, D Explanation: Question: 420 The operations manager wants to synchronize the customer list from the back office systems with Salesforce. What should the consultant recommend to ensure data integrity? A. Create a webservice connection between the Salesforce instance and the back office system. B. Create a unique ID field on the Opportunity object. C. Create an Apex trigger to exchange data between the Salesforce instance and the back office system. D. Create an External ID field on the Account object Answer: D Explanation: Question: 421 Cloud Kicks needs to associate some Contacts with more than one Account. Which solution should a consultant recommend to meet this requirement? A. Use lead conversion to automatically copy the Contact information from Account A to Account B. B. Use the Contact roles related list on Accounts. C. Add Contact to the partners related list on the other Accounts. D. Use the Contact to multiple accounts feature. Answer: D Explanation: Question: 422 Cloud Kicks' sales representatives need help to remove obstacles when working on high-value sales deals. The sales management team wants to monitor and empower collaboration with crossfunctional teams. Which two solutions should a consultant recommend to meet these requirements? Choose 2 answers A. Enable Chatter feed tracking on Opportunities. Questions & Answers PDF P-147 www.premiumdumps.com B. Enable mobile alerts for Einstein Engagement. C. Enable the Chatter feed on similar Opportunities. D. Enable Big Deal Alerts E. Allow global team selling on Accounts. Answer: C D Explanation: Question: 423 Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. CK relationship wants to identify users who have yet to use the new application. Which method should the consultant recommend to determine these users? A. Run a report on Users Never Logged In. B. Log a case with Salesforce Support C. Use the Lightning Usage app. D. Run a Mobile Login report. Answer: A Explanation: Question: 424 Cloud Kicks wants to use web to-lead so potential customers can submit requests for Its products. Some existing customers also use this form to request new products, but their requests are being blocked. What should the consultant recommend to resolve this issue? A. Set up an API integration because web-to-lead and Duplication Rules are incompatible. B. Create a new matching rule that ignores contacts, and set the Duplicate Rule to allow and report (with alert). C. Modify the current Duplicate Rule to run only when the current user Is the default web to-lead creator, and set that rule to allow and report (with alert) D. Create another Duplicate Rule to run only when the current user is the default web to-lead creator, and set that rule to allow and report (without alert). Answer: C Explanation: Question: 425 A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK). CK has a global sales presence, supporting a customer base throughout the world. Which approach should the consultant recommend for setting up an account hierarchy structure? Questions & Answers PDF P-148 www.premiumdumps.com A. Location-specific account structure with account hierarchies B. Global account structure without account hierarchies C. Global account structure with one global account and all contacts and opportunities linked D. Location-specific account structure without account hierarchies Answer: D Explanation: Question: 426 Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month club. Regional Sales Managers (RSM) must approve discounts greater than 5%. Ri-cjion.il vice Presidents (HVP) must approve discounts greater than 10%. Which two steps should a consultant recommend to satisfy these requirements? Choose 2 answers A. Configure an approval process for the RSM and a workflow rule for the RVP. B. Configure Process Builder approval task and email to notify the RSM and RVP. C. Create two approval process, one for the RSM and one for the RVP. D. Create a Process Builder to automatically submit approval up to 5 % discounts. E. Create a two-step approval process for the RSM and RVP as approver Answer: E Explanation: Question: 427 To property plan for company growth. Cloud Kicks needs to track monthly revenue projections from the sales of its annual subscription service. What should the consultant configure to support this reporting need? A. Opportunity dashboard showing products sold each month B. Opportunity products with formula fields for each month's value C. Opportunity dashboard showing opportunities dosed each month D. Opportunity products with monthly product Schedules Answer: D Explanation: Question: 428 How should Cloud Kicks prepare for its first meeting to discuss its Salesforce implementation with a consultant? A. Gather key stakeholders. Establish goals and key metrics. Set up the communication plan. Define the sales process. Questions & Answers PDF P-149 www.premiumdumps.com B. Gather key stakeholders. Establish goals and key metrics. Plan for users. Define the sales process C. Establish key metrics. Set up profiles. Define the sales process. Gather key stakeholders. Set up the communication plan. D. Establish goals and key metrics. Define the sales process. Plan for users. Identify the admin. Answer: A Explanation: Question: 429 Universal Containers wants to help sales reps handle phone calls with prospective customers more efficiently Which tool should the consultant recommend? A. Open CTI B. Order Management C. Entitlements D. Activity Capture Answer: D Explanation: Question: 430 Cloud Kiks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully has been converted in the past. How Cloud Kicks support this requirement? A. Create a Lead Rollup Summary Field. B. Use Einstein Lead Scoring. C. Use Lead Conversion Reporting. D. Create a joined report. Answer: B Explanation: Question: 431 The Cloud Kicks sales team can create leads for both business and individual customers. Person accounts have been enabled in its Salesforce org. How can the consultant ensure that Leads are converted into either a business account or a person account where appropriate? A. Populate the Company field with "Person'', B. Leave the Company field blank. C. Create separate record types for business account leads and person account leads. D. Check the person account checkbox on the lead. Questions & Answers PDF P-150 www.premiumdumps.com Answer: B Explanation: Question: 432 The Cloud Kicks sales manager wants to deploy dynamic dashboards to show sales effectiveness in areas that sales members operate and manage. Which two considerations should the consultant advise the sales manager about dynamic dashboards? Choose 2 answers A. Dynamic dashboards allow al! users to view data as any user. B. Dynamic dashboards must be manually refreshed. C. Dynamic dashboards require users to follow each component D. Dynamic dashboards must be saved In public or shared folders. Answer: A, D Explanation: Question: 433 Cloud Kicks needs to migrate data Into Salesforce and Is considering using Data Loader. What are two capabilities of this migration tool? Choose 2 answers A. Exports field history data B. Prevents importing duplicate records C. Extracts organization and configuration metadata D. Imports more than 100 fields per record E. Runs one-time or scheduled data loads Answer: A, E Explanation: Question: 434 After a successful implementation of Sales Cloud at Universal Containers, sales management wants to add a Negotiation stage immediately prior to the Closed stage. After adding the stage, a user reports that some Opportunities are missing from quarterly forecasts. How should the consultant resolve this issue? A. Edit the Forecast Category field to reflect the proper category for the new stage. B. Create a new forecast and Include the new sales stage. C. Create a report to track Opportunities In the Negotiation stage. D. Use forecast adjustments to correct the forecast. Questions & Answers PDF P-151 www.premiumdumps.com Answer: D Explanation: Question: 435 Universal Containers (UC) wants to make It eas.er for sales reps to log their customer interactions, _ and events, directly from their email and calendar applications. UC wants to report on these activates Salesforce. What are two capabilities of Outlook and Gmail Integration tools? Choose 2 answers A. Sync non-recurring events between Microsoft or Google Calendar and Salesforce. B. Associate emails with records in Salesforce from Outlook or Gmail. C. Report on contact data as it exists In Outlook or Gmail. D. Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar. Answer: D Explanation: Question: 436 Sales reps at Universal Containers have found that Leads they has been purchasing contain outdated and missing contact information. What should a consultant recommend to obtain current Lead contact information? A. Use a company insights and data enrichment app from the AppExchange. B. Use Mass Delete to remove Leads with invalid data. C. Upload Marketing Cloud data on a daily basis for more complete information. D. Create a Web-to-Lead form with required fields. Answer: A Explanation: Question: 437 Cloud Kicks uses PDF documents to help the sales team about new products. Which feature should a constant recommend to store these documents? A. Document lists B. Charter files C. Files sync D. Attachments Answer: B Explanation: Questions & Answers PDF P-152 www.premiumdumps.com Question: 438 Universal Containers (UC) does business with a Contact associated with a specific Account with the Contact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts. What should the consultant recommend? A. Create a new Contact record for the Contact related to the nonprofit Account B. Select Allow users to relate a Contact to multiple Accounts in Account C. Change the Contact record type to multi-account D. Create a new lookup field on the Contact record to associate the executive to the nonprofit. Answer: D Explanation: Question: 439 Universal Containers' (UC) sales reps have said there are too many reports and dashboards that are unrelated to their roles which makes it hard to find what is important to them. What should a consultant recommend that UC use to solve this issue? A. Custom report types B. Enhanced Folder Sharing C. Dashboard Filters D. Prioritize private folders Answer: C Explanation: Question: 440 Cloud Kicks wants to measure the impact of its recent Sales Cloud implementation upon completion. How should a consultant meet the requirement? A. Provide a customer satisfaction survey. B. Demonstrate new functionality. C. Establish KPIs. D. Evaluate user adoption. Answer: C Explanation: Question: 441 Cloud Kicks wants to set up Contacts and Accounts, where Contacts can be associated to multiple Questions & Answers PDF P-153 www.premiumdumps.com Accounts. Additionally, Cloud Kicks wants the ability to identify where activities are happening at the Account level. Which two configurations will allow this setup? Choose 2 answers A. Set up Lookup fields on the Account for each tier of relationship. B. Enable the roll-up to a contact's primary account. C. Allow users to relate a Contact to multiple Accounts in Account settings. D. Add relevant fields for Account Contact Relationship to the page layouts. Answer: C. D Explanation: Question: 442 The sales director at Universal Containers is concerned the percentage of all Opportunities marked Closed Won is lower than expected. The director wonders if sales reps are converting leads before enough information is known about the prospects. Which two criteria should a consultant recommend to determine if a lead is qualified ? Choose 2 answers A. The lead works for a well-known company. B. The sales rep believes there is a strong likelihood of a sale to this lead. C. The lead has submitted a written agreement to purchase. D. The lead needs Universal Container's products and services. Answer: A, B Explanation: Question: 443 The executive sponsor at Northern Trail Outfitters wants Salesforce users to know when other users are out of office leveraging Chatter functionality. What should the consultant recommend' A. Create an Out of Office group and add users to it. B. Enable Set Out of Office Messages on the user profile. C. Create a form in Flow Builder to post Chatter notifications on records. D. Implement an email integration to post automatic Chatter notifications. Answer: B Explanation: Question: 444 Questions & Answers PDF P-154 www.premiumdumps.com The VP of Sales at Cloud Kicks wants to provide options to sales representatives for changing account or contract details for a created order. Which two conditions should the consultant consider to meet this requirement? Choose 2 answers A. The currency associated with the order can be different from the new contract. B. The contract associated with the order is also associated to the new account. C. The order associated with the account should be in draft status. D. The price book associated with the order is also associated to the new account. Answer: B, C Explanation: Question: 445 The Northern Trail Outfitters sales team has reported that many of the Leads they receive are missing an email address or phone number. Which two approaches should a consultant recommend to address this problem' Choose 2 answers A. Require Phone and Email fields on the Lead object. B. Create a Validation Rule that requires either a Phone or Email. C. Configure Assignment Rules to only assign Leads with Phone or Email. D. Require Phone and Email fields on the Lead page layout. Answer: B, D Explanation: Question: 446 A sales manager at universal Containers wants to give a sales operations user access to the team's forecast. The sales manager is the forecast manager. The sales operations user will need to report on the forecast. How can the sales operations user get access to the forecast data for the sales manager's team? A. The consultant can enable the '"View All Forecasts" permission on the sales operations profile. B. The sales manager can temporarily assign the sales operations user as the manager of the forecast. C. The consultant can create a custom report type on the forecast and share it with the sates operations user. D. The sales manager can share the forecasts page with the sales operations user. Answer: C Explanation: Question: 447 Questions & Answers PDF P-155 www.premiumdumps.com Each year, representatives from Universal Containers attend two major industry conferences that generate a large volume of leads. After Leads have been converted to Opportunities, a few months later, the team wants to determine the ROI for each industry conference. Which solution should the consultant recommend? A. Create a multi-select picklist and ask representatives to select which conference(s) influenced the lead. B. Create the Campaigns related list on the Lead page layout, and associate new leads with a campaign. C. Create a Chatter group for each conference and mention this group on all new leads. D. Create industry events as campaigns, add leads as Campaign Members, and utilize Customizable Campaign Influence. Answer: D Explanation: Question: 448 The consultant at Universal Containers recently enabled forecasts. A sales manager is concerned that all open Opportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in the Best Case category. Opportunities in the Negotiation/Review stage should appear in the Commit category. How should a consultant ensure Opportunities appear in the correct forecast categories? A. Map Opportunity stages to the appropriate forecast categories. B. Create a field update with Process Builder to update the forecast category based on the Opportunity stage. C. Edit the probability percentage on Opportunity stage picklist values. D. Update the Opportunity stage picklist value labels to match the category to which they should be assigned. Answer: A Explanation: Question: 449 Universal Containers wants to automatically add emails and events that sales reps send and receive from Gmail to the activity timeline of related records. What should the consultant recommend to meet the requirement? A. Gmail for Salesforce B. Marketing Cloud Journeys C. Email to Lead D. Einstein Activity Capture Answer: D Questions & Answers PDF P-156 www.premiumdumps.com Explanation: Question: 450 Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are used to track all customer interactions. UC wants any available team member to handle these tasks as soon as possible. Which Salesforce functionality should the consultant recommend to meet the requirement? A. Assignment rule selected by default B. Task queues for each Opportunity Team C. Task "Assigned To" set to Opportunity Team role D. Workflows to create a Task for each team member Answer: C Explanation: Question: 451 A consultant is meeting with a new client for the first time to design a rollout strategy for its Sales Cloud implementation. What should the consultant do during the planning phase to ensure a successful implementation? A. Define goals, metrics, and sales processes. B. Design a prototype of the suggested solution. C. Build and test the new functionality. D. Identify which Salesforce features to use. Answer: C Explanation: Question: 452 Universal Containers uses a web-to-lead form to collect leads from its corporate website. Sales representatives want to prioritize their time on high-quality leads. Which option should the consultant recommend? A. Enable Sales Cloud Lead Scoring. B. Create a list view to filter leads with a Lead Source of "Web." C. Create a dashboard to locate and track high quality leads. D. Validate data entered in the web-to-lead form. Answer: B Explanation: Question: 453 Questions & Answers PDF P-157 www.premiumdumps.com A consultant is working with a client to implement Territory Management and Collaborative Forecasting. The client has signed off on the solution design document. Which three steps should the consultant take during the Build stage to ensure a successful implementation? Choose 3 answers A. Demonstrate how the application works. B. Configure the application in a sandbox. C. Clone feature metadata to production. D. Communicate the anticipated live date. E. Develop training material. Answer: A, B, D Explanation: Question: 454 The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office. What should a consultant recommend to allow them to do so? A. In lead conversion settings, allow 'Enable Conversions for Salesforce Mobile.' B. Install an AppExchange package to convert Leads via the Salesforce mobile app. C. Create an automated process to convert Leads when the salesperson logs in from outside of their login IP ranges. D. Modify the sales team's profile to include the 'Enable Conversions for Salesforce Mobile' permission. Answer: B Explanation: Question: 455 Cloud Kicks needs to quickly look up Contacts, Accounts, and Opportunities and easily log calls. The team wants access to customer information while out of the office, and without an internet connection, because of limited coverage in certain geographic areas. Which two steps should the consultant take to create a solution? Choose 2 answers A. Enable caching and Offline Edit B. Enable Mobile SDK C. Enable Salesforce Inbox D. Salesforce mobile app Answer: A, D Explanation: Questions & Answers PDF P-158 www.premiumdumps.com Question: 456 At Universal Containers, credit for revenue generated on an Opportunity may be shared among several sales reps. When product support reps are involved in a deal, they should receive a credit of 50% of the revenue. What should the consultant consider when designing a revenue sharing solution? A. Revenue splits are required in order to use overlay splits. B. Splits can be assigned to any user with the appropriate profile. C. Enabling opportunity splits creates a split record for every Opportunity. D. Overlay splits allocated on an Opportunity must total 100%. Answer: B Explanation: Question: 457 A consultant is preparing for a Sales Cloud deployment at Universal Containers. Which two best practices should the consultant follow to make user training effective? Choose 2 answers A. Choose one training modality to simplify the user experience. B. Conduct hands-on training for users in production. C. Provide user training based on relevant business scenarios. D. Include a user training milestone in the implementation plan. Answer: A, C Explanation: Question: 458 Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for territories to be provided. Which two recommendations should the consultant make? Choose 2 answers A. Assign a forecast manager to a territory. B. Include the forecast manager field on the territory page layout. C. Create Apex class code to roll up forecast details for a territory. D. Include the formula field in the territory page layout. Answer: A, B Explanation: Question: 459 Questions & Answers PDF P-159 www.premiumdumps.com The Sales Director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the account already exists prior to creating a new Account. Which organization-wide default should the consultant recommend? A. Set Account and Opportunity to private. B. Set Account to public read only, and Opportunity to public read only. C. Set Account to public read only, and Opportunity to controlled by parent. D. Set Account to public read only, and Opportunity to private. Answer: D Explanation: Question: 460 Sometimes sales reps need to create Contacts without Accounts based on business processes. What is a consideration for Contacts that are created without Accounts? A. Contacts without Accounts are shared through the Role Hierarchy. B. Contacts without Accounts are private and only the owner and admin can view them. C. Contacts without Accounts need to be shared through Sharing Rules. D. Contacts without Accounts need to be manually shared. Answer: B Explanation: Question: 461 Cloud Kicks has enabled Quotas in collaborative forecasts. In which three ways can Quotas be managed for all users in the forecast hierarchy? Choose 3 answers A. Insert Quotas using API. B. Add/update Quotas using the Data Import Wizard. C. Add/update Quotas using DataLoader. D. Configure Forecast Quotas. E. Configure Forecast Settings. Answer: A, C, E Explanation: Questions & Answers PDF P-160 www.premiumdumps.com Thank You for Purchasing CRT-251 PDF Test Your Preparation with Practice Exam Software Use Coupon "20OFF" for extra 20% discount on purchase of Practice Test Software. Practice Exam Software helps you validate your preparation in simulated exam environment. Download Free Practice Test Demo from Here: https://www.premiumdumps.com/CRT-251.html

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sales representatives should not have editing rights at that stage. Which solution should the consultant advise? A. Create a validation rule to enforce field access based on the sales stage and a custom permission. B. Change the field level security for the sales representatives to restrict field access based on the sales stage. C. Create a workflow rule to enable field access for the sales directors based on sales stage. D. Modify the profile for sales directors to enable the "Modify All" object permission for the opportunities. Answer: A Explanation: Question: 359 Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications. Which solution should be recommended? A. Download and install a Salesforce universal connector for their smartphone and computers. B. Copy and paste emails manually to the customer record in salesforce from their smartphones and computers C. Forward emails using their Email-to-Salesforce email address from their smartphones and computers D. Download and install the Salesforce for Outlook connector on their smartphones and computers Answer: C Explanation: Questions & Answers PDF P-126 www.premiumdumps.com Question: 360 Northern Trail Outfitters has Advanced Currency Management enabled and needs report that span time periods when the exchange rate was different. What is the converted amount based on this scenario? A. On exchange rates that use the most current entry B. On exchange rates entered in the opportunity C. On exchange rates that use the oldest entry D. On the historical exchange rate associated with the close date Answer: D Explanation: Question: 361 Northern Trail Outfitters (NTO) is hiring additional sales representatives due to rapid sales growth. The NTO sales management team wants to develop more structure around sales territory. Which two data points should be considered? Choose 2 answers A. Distance between the customer headquarters and their sales representatives B. Number of currencies needed to support each sales territory C. Average number of customers managed by a sales representative D. Attributes needed to segment and categorize customers Answer: A, C Explanation: Question: 362 A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales. Which two use cases support this recommendation? Choose 2 answers A. Need to view the caller ID on screen and quickly make calls with one click B. Need to add notes quickly while talking to the client C. Need to chat with customers in real time with Chatter D. Need to prioritize search results for contacts and opportunities Answer: A, B Explanation: Question: 363 Northern Trail Outfitters ' (NTO) consumer business has grown to more than 500,000 contracts. NTO stores all individual contracts under a single account called 'Consumer'. Mass updates are no longer Questions & Answers PDF P-127 www.premiumdumps.com completed within the defined maintenance timeframe and an increased number of errors are being reported. Which two actions should be recommended to improve performance? Choose 2 answers A. Enable person accounts and migrate the contact data. B. Ensure that no single account has more than 10,000 contacts. C. Add an index to the account field on the contact object. D. Remove the account assignment for all contacts. Answer: A, B Explanation: Question: 364 Management at Northern Trail Outfitters want to see forecast numbers by all sales representatives and by multiple product groups. Which two actions should a consultant recommend to meet these requirements? Choose 2 answers A. Implement Collaborative Forecasting with quota attainment. B. Implement Collaborative Forecasting with product family. C. Build a forecast list view by product family groups D. Build a custom forecast report showing product groups Answer: A, B Explanation: Question: 365 Northern Trail Outfitters (NTO) needs to quickly look up contacts, accounts, and opportunities and easily log calls. The team wants to access to customer information even without an Internet connection because of limited coverage in certain geographic areas. Which mobile solution should NTO use? A. Salesforce App B. Salesforce Touch App C. Custom hybrid App D. Salesforce Mobile App Answer: D Explanation: Question: 366 Northern Trail Outfitters (NTO) generates the sales proposal for each opportunity and needs to share it with the customer. All members of the sales team are able to update and comment on the proposal. It is important that customer does not see the earlier version of the proposal or the team comments. Which solution should a consultant recommend to meet this requirement? Questions & Answers PDF P-128 www.premiumdumps.com A. Upload proposal as Chatter file on the opportunity record and share with customer using a link. B. Save the proposal as an attachment on the opportunity record and share with customer using with the link. C. Save the proposal as chatter file on opportunity record and add the customer as follower. D. Upload the proposal in the private chatter group accessible to the sales team and invite the customer to join. Answer: A Explanation: Question: 367 Northern Trail Outfitters (NTO) currently uses the customizable forecasting feature. A sales representative at NTO has four opportunities for the current quarter that are detailed below: • $3,500 opportunity in the Best Case forecast category • $2,000 opportunity in the Commit forecast category • $1,000 opportunity that has been dosed/won • $1,000 opportunity that has been lost What are the sales representatives Best Case forecast for the current quarter? A. $6,500 B. $2,000 C. $5,500 D. $3,500 Answer: A Explanation: Question: 368 A customer needs chatter, a custom mobile layout, and custom branding for its mobile users. Which solution should a consultant recommend? A. Salesforce1 B. Mobile classis C. Chatter for mobile D. Custom mobile Answer: A Explanation: Question: 369 Resellers for Northern Trail Outfitters (NTO) need access to reports in the partner communities to help manage their opportunities. How should salesforce be configured to give resellers the correct level of access to reports? Questions & Answers PDF P-129 www.premiumdumps.com A. Create a chatter group that allows partner to post item appropriate list view and report. B. Create the appropriate list views and report folder, and share with all partner users. C. Create the opportunity list view and report folder in the partner communities for all partners. D. Create a new tab in the partner communities to display the appropriate list view and report folder. Answer: C Explanation: Question: 370 Northern Trail Outfitters (NTO) is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud. What should the consultant recommend to ensure a successful implementation? A. Review the current system with all levels of users to understand their requirements B. Review the current system with and configure sales cloud to work in the same way C. Review the current system with executive management to understand their requirement D. Review the current system with IT management to understand their requirement Answer: C Explanation: Question: 371 The sales manager at Northern Trail Outfitters (NTO) is concerned that the leads from the marketing department are outdated and poor quality. What action should be taken to address this issue? Choose 2 answers A. Create a validation rule that prevents the lead from being converted without specific fields completed and train the users to enter all data accurately. B. Create a workflow rule to update the lead rating field based on the lead status field and use assignment rules to route leads to appropriate sales reps. C. Create a calculated field that scores leads based on lead attributes and use assignment rules to route leads to appropriate sales reps. D. Create lead assignment rules to assign leads to sales representatives based on the city and the state in which the lead resides. Answer: AC Explanation: Question: 372 What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose 2 answers A. Establish a stakeholder committee and meeting schedule. Questions & Answers PDF P-130 www.premiumdumps.com B. Create scheduled dashboard to be sent weekly to all stakeholders. C. Acquire the client stakeholders' key performance indicators. D. Ensure the project key performance indicators are profitable Answer: A, C Explanation: Question: 373 Northern Trail Outfitters (NTO) wants to improve sales productivity in inside sales and it has been advised to consider Salesforce Console for sales. What use case will satisfy this requirement? Choose 2 answers A. Need to chat with customer in real time with chatter B. Need to prioritize search results for contacts and opportunities C. Need to add notes quickly or log activities for each record D. Need to see records and related items as tabs under one screen Answer: C, D Explanation: Question: 374 Northern Trail Outfitters (NTO) has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications. Which solution should a consultant recommend for this scenario? A. Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications. B. Configure Chatter and its related notification settings to provide relevant updates to interested sales managers. C. Define a workflow rule and email task that is triggered when key fields are updated to new values. D. Configure the individual Salesforce for Outlook email settings to control notification frequency. Answer: C Explanation: Question: 375 What are the benefits of enabling territory management? Choose 3 answers A. Ability to generate account sharing rule based on territory membership B. Ability to expand private sharing model using account criteria C. Support to complex and frequently changing sales organization Questions & Answers PDF P-131 www.premiumdumps.com D. Support for multiple forecast per user based on territory membership E. Ability to include opportunity in more than one record. Answer: B, C, D Explanation: Question: 376 Northern Trail Outfitters (NTO) has recently started using forecasting in collaboration with sales stages to better understand pipeline. All sales reps have submitted their forecasting numbers for approval. The VP pf sales is reviewing the forecast and sees that the open opportunity pipeline report contains a total of $25,000. The VP of sales then notices that there is $15,000 that is not included in the pipeline forecast summary. What should a consultant suggest as a possible reason for exclusion? A. The $15,000 is business that is too new and has been assigned to the Omitted forecast category B. The $15,000 is business that had already been lost and, therefore, is excluded from the pipeline forecast summary C. The $15,000 is business that is in the Best case category, which is excluded from the pipeline forecast summary D. The $15,000 is business that is in the commit category, which is excluded from the pipeline forecast summary* Answer: B Explanation: Question: 377 Northern Trail Outfitters (NTO) wants to integrate the sales cloud solution with accounting system. What standard objects are likely to be used in the integration? A. Account, case and lead B. Account, contact and lead C. Account, contact and contract D. Account, lead and opportunity Answer: C Explanation: Question: 378 Northern Trail Outfitters (NTO) has launched an initiative to increase the number of leads being qualified each week, the number of activities being created for each opportunity, and the opportunity win rate. The Vice President (VP) of Sales would like to receive a daily update on the progress being made towards these goals. What solution should a consultant recommend to accomplish this? Questions & Answers PDF P-132 www.premiumdumps.com A. Build three reports for the lead, activity, and opportunity information

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there are three product lines with unique sales methodologies. A few sales stages overlap between the threE. Which three components should be configured to support this? Choose 3 answers A. Three sales processes B. Three record types C. Three page layouts D. One set of opportunity stages E. Three sets of opportunity stages F. One hybrid sales process Answer: A, B, E Explanation: Question: 260 On Lead creation, the Sales Director of Cloud Kicks wants to implement rules to assign lead to the appropriate user. The new record should have the assignee's default record type. Which approach should the Consultant recommend to meet the requirement? Questions & Answers PDF P-90 www.premiumdumps.com A. Specify in the User settings to take the record type of the assigned. B. Specify in the Profile settings to take the record type of the assigned. C. Specify in the Lead settings to take the record type of the assigned. D. Specify the Lead Assignment Rules to take the record type of the assigned. Answer: D Explanation: Question: 261 Cloud Kicks wants to boost importance of its sales stages and its role in the company's sales methodology. Cloud Kicks also wants to enhance precision of its sales forecast. Which 2 steps should be taken to ensure the Sales process is mapped to meet the requirements? Choose 2 answers A. Map sales probability values to forecast categories. B. Map forecast probability to Opportunity probability. C. Map Opportunity stages forecast categories. D. Assign appropriate sales stages E. Assign forecast percentages. F. Assign accurate probability to each stage Answer: C, F Explanation: Question: 262 The VP of Operations wants to synchronize customer data from the data warehouse with Salesforce. What should the Consultant recommend to ensure data integrity? A. Set up a Process Builder process on the Account object to check for unique values B. Set up an encrypted field on the Account object with Read Only on the field security settings for all profiles except the administrator profile C. Set up a Flow on the Account object to check for unique values. D. Set up an External ID field on the Account object with Read Only on the field security settings for all profiles except the administrator profile Answer: D Explanation: Question: 263 Questions & Answers PDF P-91 www.premiumdumps.com Cloud Kicks acquired a shoe distribution company. The VP of Technology wants to migrate all the sales data into Cloud Kicks' Salesforce instance. Which data migration sequence should the Consultant recommend for the objects? A. Users, Products, Currency, Price Books, Quotes, Quote Line Items, Accounts, Opportunities, Opportunity Line Item B. Products, Price Books, Users, contacts, Accounts, Opportunities, Opportunity Line items, Quotes, Quote Line items C. Products, Price Books, Users, Opportunities, Opportunity Line Items, Quotes, Quote Line items, Accounts, Contacts D. Users, Products, Price Books, Accounts, Contacts, Opportunities, Opportunity Line Items, Quotes, Quote Line items Answer: D Explanation: Question: 264 Cloud Kicks' marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that Cloud Kicks' email templates are retained. Which two solutions should a Consultant recommend for a successful migration? Choose 2 answers A. Manually recreate the email and mail merge templates in Salesforce. B. Enable Email Import and use the import Wizard C. Enable Email to Salesforce before sending email templates to Salesforce D. Import email templates the Data Loader E. Create an email template change set or use the Lightning Platform. Answer: A, D Explanation: Question: 265 A sales manager for one of Cloud Kicks' sales territories is unable to see a forecast for the current quarter. What will resolve this problem? A. Add the sales manager to the forecasting public group B. Set the forecast manager for this territory C. Select the correct forecast from the user record D. Suggest the opportunity owner share the opportunity with the sales manager Answer: B Questions & Answers PDF P-92 www.premiumdumps.com Explanation: Question: 266 Cloud Kicks has a private sharing model on Accounts. Account Executives need to ensure that Business Development Users can qualify marketing Opportunities on their accounts. There can be different Business Development Users for a given opportunity. Sales Management needs to be able to report on which Business Development Users are assigned to opportunities. What should the Consultant recommend to the Account Executives? A. Add Business Development Users as Account Team members with a role that grants Modify All access. B. Share Accounts with Business Development Users C. Share Opportunities with Business Development Users by granting read access to Opportunities in their portfolio D. Add Business Development Users as Opportunity Team members with a role that grants read/write access Answer: D Explanation: Question: 267 Cloud Kicks wants to sell to both consumer and Business. There will be a consumer sales team and a business sales team. Which two Salesforce functions will allow the Consultant to meet this requirement? Choose 2 answers A. Record Types B. Process Builder C. Opportunity Teams D. Sales Processes Answer: A, D Explanation: Question: 268 Currently at Cloud Kicks, the Lead Source field is used to track what event a lead originated from. The Marketing Director requested a report that shows every event a lead has attended. Which standard Salesforce functionality can a Consultant recommend? A. Create a custom field to track the second event a Lead attends Questions & Answers PDF P-93 www.premiumdumps.com B. Implement Campaigns to track events and define a Campaign Management process C. Configure a custom Events object and relate it to the Load object D. Update the Lead Source field to the most recent event a lead has attended using process builder Answer: B Explanation: Question: 269 Cloud Kicks has two sales divisions: • a franchise sale division and • a public sales division. The sales representatives for each division have their own user profiles and person Accounts. The franchise sales division sales representatives cannot create person Accounts, and they should only be able to set up franchise Accounts. What should the Consultant recommended to meet this requirement? A. Remove person Account record types from the franchise sales division's sales representative user profile B. Hide the Person Account checkbox from the franchise sales division's sales representative user profile through Field-level Security. C. Utilize Divisions to hide person Account from the franchise sales division's sales representative user profile D. Ensure that the "Disable Person Accounts" permission on the franchise sales division's sales representative user profile is checked Answer: A Explanation: Question: 270 Cloud Kicks wants to improve its Return On investment (ROI) by creating intelligent processes built on trusted, targeted dat a. What are two justifications for using third-party data enrichment tools? Choose 2 answers A. To monitor customers' and prospects' NPS score with their customers B. To create customer segment with personas and scoring C. To survey prospects on post-purchase of competitors' products D. To enrich customer data signaling intent to purchase Answer: A, D Explanation: Question: 271 Questions & Answers PDF P-94 www.premiumdumps.com The Cloud Kicks sales team collaborates on Opportunities, which helps the team succeed and close more deals. What should the Consultant configure to allow contributing sales team members to share in the revenue from closed Opportunities? A. Add the Opportunities to a campaign B. Create quick actions to create child Opportunities C. Enable Opportunity Splits from Setup. D. Add the contributors to the Opportunity's contact role related list. Answer: C Explanation: Question: 272 Cloud Kicks has started its operations in Europe in addition to the U.S. The company has enabled advanced currency management to support both EUR and USD. Cloud Kicks also has existing roll-up summary fields. Where are currency related roll-up summary fields supported? A. From the Object rolling up to the Opportunity object B. From any custom object to the Opportunity object C. From the Opportunity line object to the Opportunity object D. From the Opportunity object rolling up the Account object Answer: C Explanation: Topic 3, Exam Set 3 Question: 273 Cloud Kicks has been late for every deadline and has missed several meetings. What should the Consultant recommend to the Cloud Kicks project manager to get the project back on track? A. Revisit the communication plan and set up more frequent touch points with the customer. B. Write a solution design and get sign-off so the build phase can start. C. Ask what the customer would like the solution to be and demo it to them at the end of the build phase. D. Setup Requirements Workshop and get sign-off Answer: A Explanation: Questions & Answers PDF P-95 www.premiumdumps.com Question: 274 A Cloud Kicks syncs with a distributor partner's external system that ships the "Shoe of the Month" club to all Cloud Kicks' monthly subscribers. The VP Of Delivery wants to get notifications when machines that fold the boxes are malfunctioning, so that they can preemptively communicate to subscribers that the shipment may be delayed. What should the Consultant recommend? A. Platform Events B. Salesforce-to- Salesforce C. Salesforce Connect D. Workflow rules with email alerts Answer: C Explanation: Question: 275 The Cloud Kicks IT team wants to enable person Accounts in its Salesforce org. Which three prerequisites must be met before the Consultant can enable person Accounts? Choose 3 answers A. The Organization-wide Default for Contacts has been set to Controlled by Parent. B. The Cloud Kicks Salesforce Community has been disabled to allow person Account self-registration in the future. C. User profiles with read access to Accounts also have read access to Contacts. D. The Organization-wide Default for both Accounts and Contacts have been set to Public Read/Write. E. At least one record type has been created for Accounts. Answer: A, C, E Explanation: Question: 276 Cloud Kicks is implementing Enterprise Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for Territories to be provided. Which two recommendations should the Consultant make? Choose 2 answers A. Include the Forecast Manager field on the Territory page layout. B. Create Apex class code to roll up forecast details for a Territory. C. Include the Formula field in the Territory page layout. D. Assign a Forecast Manager to a Territory. Questions & Answers PDF P-96 www.premiumdumps.com Answer: A, D Explanation: Question: 277 The VP Of Sales at Cloud Kicks wants to give the sales team the power of the Salesforce Mobile app so that sales reps can do their tasks on the go. The sales team needs to create and edit Leads, Contacts, and Opportunities with ease. Which two features should the Consultant recommend for the sales team to use? Choose 2 answers A. Einstein activity capture B. Mobile Smart Actions C. Quick Actions D. Lightning Mobile Component Answer: B, C Explanation: Question: 278 Cloud Kicks needs the ability to determine the effectiveness of a recent marketing campaign on new leads. Which solution should the Consultant recommend? A. Create a custom object and a record for the campaign, then relate the newly created record to the lead B. Enable campaign influence and report on the influence percent and revenue share. C. Specify the date range of the leads added to the campaign. D. Create a custom text field to capture the marketing campaign Answer: B Explanation: Question: 279 Cloud Kicks want to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks needs? A. Enable schedules on the Product Object Questions & Answers PDF P-97 www.premiumdumps.com B. Configure the use of contracts with a lookup to the Opportunity object C. Configure the use of assets with a lookup to the opportunity object D. Enable schedules on the Opportunity object Answer: A Explanation: Question: 280 The VP of Sales at Cloud Kicks wants to provide options to sales representatives for changing Account or Contract details for a created order. Which two conditions should the Consultant consider to meet this requirement? Choose 2 answers A. The Order should be in Draft Status B. The price book associated with the Order is also associated to the new Account C. The Contract associated with the Order is also associated to the new Account D. The Currency associated with the Order can be different from the new contract Answer: A, C Explanation: Question: 281 Sales representatives at Cloud Kicks often receive important customer emails they want to record as activities related to Contacts in Salesforce. Cloud Kicks has Office 365, and there is a policy preventing users from Installing anything directly on their computers. Which solution should a Consultant recommend to meet this requirement? A. Lightning Console for Sales B. Salesforce Console for Sales C. Salesforce for Outlook D. Lightning Sync Answer: D Explanation: Question: 282 Cloud Kicks recently completed an implementation of Sales Cloud. CK has trained its users to use the Salesforce Mobile app to access Salesforce from their mobile devices and wants to determine how often the Salesforce Mobile app is being used. What should the consultant recommend? Questions & Answers PDF P-98 www.premiumdumps.com A. Open a case with Salesforce B. Use the Lightning Usage app to view Mobile activity C. Create a custom report type between users and Mobile activity D. Create a custom report type between users and Identity Event Logs Answer: A Explanation: Question: 283 Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users in Lightning already, but not all are trained on the Sales Cloud Lightning features requested for this implementation. What should the Consultant recommend for a successful deployment? A. Communicate the information so that they have more staff available for changes B. Adjust the project plan and communicate that the deployment will now be a week earlier. C. Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint D. Adjust the project plan and delay the deployment of the sprint. Answer: D Explanation: Question: 284 Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by opportunities generated by the sales representatives. What can the Consultant recommend to measure sales user adoption? A. Refer back to the project plan to see if the goals were met B. Create a trend report to determine if there is an increase in deals closed. C. Enable sales teams and run an opportunity report with teams to see how many Opportunities have team member on them D. Provide a report of user logins to show the increase in user adoption Answer: D Explanation: Questions & Answers PDF P-99 www.premiumdumps.com Question: 285 A Cloud Kicks sales team based in the U.S. is working on business development to grow market share in Australi a. The organization has multi currency enabled and has added the Australian Dollar as an available currency. How can the Consultant allow the sales team to report on Australian deal values in USD? A. Set each sales user's default currency to the Australian Dollar. B. Create a formula field to perform a currency calculation on the Opportunity amount. C. Enable parenthetical currency conversation. D. Use USD for Australia Opportunity currencies Answer: C Explanation: Question: 286 Cloud Kicks is now live and training is complete, but the system administrator keeps calling with questions about the process. Which strategy should the Consultant use? A. Test the process to make sure it still works. B. Direct the admin to ask Salesforce C. Conduct a Knowledge Transfer with the admin. D. Have the admin review the solution design. Answer: C Explanation: Question: 287 Cloud Kicks is expanding to international markets, but some products are not visible in the international price book. Which two steps should be taken? Choose 2 answers A. Check that the products have a standard price in the list price field. B. Activate the products in the price book. C. Check that the products have a $0 list price D. Check to ensure the products have been added to the price book. E. Activate the price book Answer: A, D Explanation: Questions & Answers PDF P-100 www.premiumdumps.com Question: 288 The Consultant at Cloud Kicks has successfully implemented the Einstein lead Scoring feature and now wants to measure the effectiveness and track lead conversation rates. Which three standard dashboards are available? Choose 3 answers A. Average Lead Score by Lead Source B. Conversion Rate by Lead Source C. Conversion Rate by Lead Score D. Lead score Distribution E. Lead Scores by Created Date Answer: D Explanation: Question: 289 The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was discovered that many of the leads already exist as Contacts in the system based on matching email address. This has resulted in high volume of unconverted leads. Which solution should be used to identify and block future duplicates from being created? A. Create a process builder and flow that emails the user of a potential duplicate Contact when a Lead is created. B. Build a report that groups leads by email address to identify and merge duplicates C. Use Dataloader to import the leads each week instead of entering leads individually. D. Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact. Answer: D Explanation: Question: 290 The Cloud Kicks Marketing Team purchased a marketing automation tool and are implementing a Lead qualification process. The Sales Director provided key attributes and activity history of the ideal LeaD. What can Marketing do with this information to implement an automated solution? A. Develop the Lead score and grade based off the provided information to automatically determine when a Lead should become qualified B. Add fields for all key attributes to the Lead object and make them required C. Set up the marketing tool to send any prospects to Salesforce and have Sales Reps assist in the qualification process Questions & Answers PDF P-101 www.premiumdumps.com D. Create reports based off the provided Sales metrics in the marketing automation tool and train Marketing users to identify and qualify Leads Answer: A Explanation: Question: 291 Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship. Which two potential solutions can the Consultant recommend? Choose 2: A. Add a Lookup field to Contacts to indicate Influential Contacts. B. Add an Influencing Contact multi-select picklist field on the Account. C. Implement the Account Contact Role feature. D. Track time invested in a custom field for each contact Answer: B, C Explanation: Question: 292 The sales director does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account. Which OrganizationWide Default should the Consultant recommend? A. Set Account to Public Read/Write, and Opportunity to Private. B. Set Account to Public Read Only, and Opportunity to Public Read Only. C. Set Account t and Opportunity to Private. D. Set Account to Public Read/Write, and opportunity to Controlled by Parent Answer: A Explanation: Question: 293 Cloud Kicks acquired a shoe distribution partner. The Marketing and Sales Directors want to migrate the existing sales and marketing data into Cloud Kicks' Salesforce instance. Which three aspects should the Consultant consider before proceeding with the data migration? Choose 3 answers Questions & Answers PDF P-102 www.premiumdumps.com A. Classic feature that have been improved by Lightning Experience B. Total number of records being imported compared to the Salesforce edition C. Criteria to apply to records that should be archived before migration D. Volume of customer, partner, and prospect data from existing system E. Number of marketing campaign licenses required for the migration Answer: B, C, D Explanation: Question: 294 Cloud Kicks channel partners for selling and servicing its "Shoe of the Month" club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate. What can be done to increase partner satisfaction with the Leads being shared? A. Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this score to partners. B. Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data. C. Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue. D. Configure Einstein Insights prior to Leads routing to the partner channel. E. Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category. Answer: A Explanation: Question: 295 Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App. What should a Consultant recommended to meet the requirements? A. Create a Quick Action. B. Create a Lightning Component for mobile. C. Create a custom hyperlink to a related list. D. Create a custom Process Builder process. Answer: A Questions & Answers PDF P-103 www.premiumdumps.com Explanation: Question: 296 The sales at Cloud Kicks needs to track the number of retail locations for each of its Leads. Once the Lead is converted, the sales team wants to see the number of retail locations related to its customer. The service team also wants to view this information. Which two actions should the Consultant take to meet this requirement? Choose 2 answers A. Create a rollup field on the Account to calculate the number of retail locations. B. Map the custom field from the Lead object to the custom field on the Account object during lead conversion. C. Update the Account with number of retail locations after it has been converted. D. Create custom fields on the Account and Lead objects to store the number of retail locations. E. Map the custom field from the Lead object to the standard field on the Account object during lead conversion. Answer: B, D Explanation: Question: 297 Cloud Kicks uses an external ERP application to process its orders. This ERP application needs to receive data about Opportunities when the Opportunity closes. Which two solutions should the Consultant recommend? Choose 2 answers A. Outbound Message with Workflow Rules B. Connected App C. Single Sign on D. REST Callout Answer: A, D Explanation: Question: 298 Which two solutions should a consultant recommend if a sales process requires opportunities to have associated product line items before moving the opportunity to the negotiation stage? Choose 2 answers. Questions & Answers PDF P-104 www.premiumdumps.com A. Configure a validation rule that types the Has Line Item and Stage fields for the correct condition. B. Define a workflow rule that automatically defaults to a pricebook and product line item when selecting the negotiation stage. C. Ensure that all sales representatives have access to at least one pricebook when creating product lines. D. Configure the opportunity record types to enforce product line item entry before selecting the negotiation stage. Answer: B, C Explanation: Question: 299 Northern Trail Outfitters sales representatives have to be certified to sell items in its Professional catalog. Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? Choose 2 answers A. Utilize a separate price book for the products requiring certification and only share the price book to users who are certified B. Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified C. Utilize a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified D. Utilize a validation rule on products marked as requiring certification to prevent them from being added to an opportunity Answer: AB Explanation: Question: 300 Which two process should be recommended to track the campaigns that influence won opportunities? Choose 2 answers A. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date. B. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date. C. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity. D. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date. Questions & Answers PDF P-105 www.premiumdumps.com Answer: A, B Explanation: Question: 301 A consultant wants to confirm requirements are collected during the project planning stage. Which three customer information data points should be requested? Choose 3 answers. A. List of stakeholders with roles and titles B. Key reports from the current system. C. List of required objects and fields D. Company financial information Answer: C Explanation: Question: 302 Northern Trail Outfitters (NTO) has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. NTO is now seeing performance issues when it makes any changes to account sharing rules. What can NTO do to address the issue without changing its integration? A. Ensure that the generic user has not been assigned a role. B. Contact salesforce support to add an index to the account object. C. Set the organization wide defaults for accounts to public read/write. D. Ensure that the generic user has the Modify All Data permission. Answer: A Explanation: Question: 303 Northern Trail Outfitters (NTO) manages opportunity forecasts using the standard forecast categories in Salesforce customizable forecasting. Each sales stage is aligned with a forecast category. When reviewing the forecast, NTO wants the roll-up of just the opportunities that are in pipeline, best case, and commit. What number in the forecast would provide NTO with the appropriate information? Questions & Answers PDF P-106 www.premiumdumps.com A. Pipeline + Closed/Won B. Pipeline + Best Case C. Pipeline D. Pipeline + Commit Answer: B Explanation: Question: 304 Joe is the record owner of a Lead. A Lead sharing rule has been defined so that leads owned by Joe are shared with public group called 'Joe's Team'. When the Lead is converted to an Account, Contact, and Opportunity, who will have access to these records assuming that a private sharing model in place on these objects and there are no sharing rules defined for these objects? A. Joe, all members of the public group, Joe's Team, and anyone above any group member in the role hierarchy will be able to access the three records. B. Joe and anyone above him in the role hierarchy will be able to access the three records C. Joe, all members of the public group, and Joe's Team will be able to access the three records D. Joe will be the only person who will be able to access the Account, Contact, and opportunity records. Answer: B Explanation: Question: 305 Northern Trail Outfitters (NTO) has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company would like to see the total value of open opportunities for all accounts in the hierarchy. What solution should a consultant recommend to meet this requirement? A. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts. B. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts. C. Use apex to update a custom field on the parent account with the total value of open opportunities from the child accounts. D. Create a link on the account that opens a report showing the total value of open opportunities for all the accounts in the hierarchy. Answer: C Explanation: Questions & Answers PDF P-107 www.premiumdumps.com Question: 306 Sales representatives at Northern Trail Outfitters (NTO) need to collaborate with customers on sales deals to gather requirements, analyse solutions, and deliver proposals. NTO wants to ensure that customers are fully engaged throughout each stage in the sales process. What solution should a consultant recommend to facilitate collaboration with customers? Choose 2 answers. A. Add customers to Salesforce as Chatter Free users B. Share chatter files with customers C. Allow customers to follow opportunities in chatter D. Invite customers into private chatter groups. Answer: A, D Explanation: Question: 307 Northern Trail Outfitters (NTO) uses a custom object named Insight, which is the child in a masterdetail relationship with the opportunity object. Sales teams use this object to create requests for analysts who conduct supporting research regarding an opportunity. Sales teams use Salesforce1 mobile app and want to easily create new insight records from their phones. What should a consultant recommend to meet this requirement? A. Create a custom object tab B. Create a publisher action C. Create a related list button D. Create a Visualforce page Answer: C Explanation: Question: 308 Northern Trail Outfitters (NTO) wishes to implement a sales methodology that focuses on identifying customers challenges and addressing them with offerings. Which sales methodology is described above? A. Solution selling B. Direct selling Questions & Answers PDF P-108 www.premiumdumps.com C. Relationship selling D. Target account selling Answer: A Explanation: Question: 309 What is a consideration when implementing Advanced Currency Management? Choose 3 answers A. Currency roll-up summary fields from opportunity products to an opportunity use the dated exchange rate B. Advanced currency management dated exchange rates are automatically updated on a monthly basis C. The converted amount of an opportunity uses dated exchange rates based on the close date of the opportunity. D. Advanced currency management can be enabled or disabled in the organization under the company profile if needed. E. Currency roll-up summary fields from opportunities to an account use the static conversion rate Answer: A, C, D Explanation: Question: 310 Northern Trail Outfitters (NTO) requires credit checks for all opportunities greater than $50,000. The credit management team members are all salesforce users. What should a consultant recommend to notify the credit manager that an opportunity needs a credit check? A. Use workflow to send an email to the credit manager profile. B. Use an Apex trigger to create a task for the credit manager user. C. Use a validation rule to send an email to the credit manager role. D. Use workflow to assign a task to the credit manager user. Answer: D Explanation: Question: 311 Northern Trail Outfitters (NTO) wants controlled access for its users allowing them to see all accounts, but only make changes to the accounts they own and the contacts within those accounts. How should NTO set its default access for accounts and contacts Questions & Answers PDF P-109 www.premiumdumps.com A. Set accounts to public read-only and contacts to controlled by parents B. Set accounts to public read-only and contacts to private C. Set accounts to private and contacts to private D. Set accounts to private and contacts to controlled by parents Answer: A Explanation: Question: 312 Northern Trail Outfitters' European and Asia specific sales team have different business requirements on how to create new opportunities. The team must configure a set of geographically-specific fields relevant only to their team as well as common fields that both teams will utilize. Additionally, each team should NOT be able to report on the other's region specific-fields. A. Implement field-level security to allow access to fields for the respective regional sales team. B. Create a separate page layouts and record types for each of the regional sales team. C. Build a custom object with private sharing to capture the additional fields as a separate record. D. Utilize Visualforce to build an opportunity page that dynamically checks the user's region to determine which fields to display. Answer: A Explanation: Question: 313 Northern Trail Outfitters wants a visual representation in the Salesforce Mobile App of each account's sales by month. What should be recommended ? A. Embed a chart on the account page

no other customization is needed. B. Create a dashboard component and use a Chatter feed on the account in Salesforce. C. Embed a chart on the account page and use custom link to filter by account D. Create a Visualforce page with an embedded chart component for each account Answer: A Explanation: Question: 314 Questions & Answers PDF P-110 www.premiumdumps.com Northern Trail Outfitters (NTO) wants to record information about its conferences and attendees. Some customers attend multiple NTO conferences. What should the consultant recommend if NTO desires to present this data on the contact layout using the standard configuration? A. Utilize Campaigns for conferences and a custom object to record attendee information B. Create a custom object for conferences and a custom object to record attendee information C. Create a custom object for conferences and a custom lookup field to conferences on Contacts D. Utilize Campaigns for conferences and add Campaign Members to record attendee information. Answer: D Explanation: Question: 315 Which three actions should a consultant recommend to provide alignment between a new formal sales methodology and Salesforce? Choose 3 answers A. Develop a data integration between Salesforce and the sales methodology database B. Configure Salesforce standard and custom objects to support the sales methodology C. Embed Lightning components within Salesforce to support the sales methodology D. Override Salesforce user interface with the sales methodology user interface. E. Consider available sales methodology AppExchange applications Answer: B

C, E Explanation: Question: 316 Northern Trail Outfitters (NTO) customer orders four lanterns. The order is activated in Salesforce, and the products are successfully shipped to the customer. One week later, the customer returns one lantern. How should NTO record the return in Salesforce? A. Create a reduction Order under the activated Order B. Create a custom field on the Order Product object C. Create a new Order Product with quantity set to -1 D. Change the quantity value on the Order Product to 3 Answer: A Explanation: Questions & Answers PDF P-111 www.premiumdumps.com Question: 317 Northern Trail Outfitters (NTO) wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team. NTO currently has a private sharing model. How should the documents be shared efficiently and securely? A. Uploaded to Salesforce Files and shared with the field sales organization B. Emailed to the sales team on opportunity record C. Uploaded to a library that is shared with the field sales organization D. Uploaded to Salesforce Files from the opportunity record Answer: C Explanation: Question: 318 Northern Trail Outfitters has two sales divisions

assign appropriate sales stage Answer: B Explanation: Question: 347 Northern Trail Outfitters has two products that each have a unique sales methodology. Some of the sales stages are shared between methodologies

the rest are exclusive to only one of the sales processes. Which three components should be configured to support two unique selling methodologies, even when a few of the sales stages overlap between the two? Choose 3 answers A. Two record types B. Two sales processes C. Two page layouts D. One set of opportunity stages E. Two sets of opportunity stages Questions & Answers PDF P-122 www.premiumdumps.com Answer: A, B, C Explanation: Question: 348 Northern Trail Outfitters plans to integrate with Salesforce and track product shipments from each customers. The tracking information is currently available in a back-end system. Which set of objects are important for this integration? A. Opportunity, opportunity product, custom object shipment status. B. Lead, opportunity, product, custom object -shipment status. C. Lead, account, opportunity product, custom object -shipment status. D. Opportunity, opportunity product, campaign, custom object -shipment status. Answer: A Explanation: Question: 349 Which two processes should be recommended to track campaigns that influence won opportunities? Choose 2 answers A. Have the administrator specify a time frame that limits the time a campaign can influence the opportunity after the campaign first associated date and before the opportunity created date. B. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date. C. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date D. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity. Answer: A, D Explanation: Question: 350 A sales manager at Northern Trail Outfitters (NTO) needs to give the another manager access to an account as well as its four child accounts. NTO has account hierarchies with a private sharing model. How should the sales manager enable access? A. Add the user manually to the parent account team and each of the child account teams. B. Add the user to the account team on the parent account

Sales management wants the appropriate product engineer automatically assigned to any new Opportunity for their product line with Read-Only rights. What are two actions the consultant can take to meet the requirement? Choose 2 answers A. Manually assign a product-specific role to each product engineer. B. Create criteria-based opportunity sharing rules for each product line. C. Enable Default Opportunity Teams for the Opportunity. D. Enable Default Account Teams for each product line. Answer: A Explanation: Question: 50 Sales reps at Cloud Kicks are responsible for creating leads manually and entering relevant details. The marketing department has noticed that some leads are missing important information. What are two functionalities the consultant should apply to ensure that key fields are populated? Choose 2 answers A. An assignment rules B. A flow C. A required field D. A validation rules Answer: CD Explanation: Question: 51 Cloud Kicks (CK) wants to implement sharing rules. Which three considerations should the consultant explain to CK? Choose 3 answers A. CK can expand access beyond the organization-wide default levels with sharing rules. B. Organization-wide defaults must be Public Read Only or Private to create sharing rules. C. Sharing rules apply only to new records that meet the definition of the source data set. D. When a sharing rule is deleted

the sharing access created by that rule must be manually removed. E. When multiple sharing rules are assigned, the user is assigned the least restrictive access. Questions & Answers PDF P-19 www.premiumdumps.com Answer: A, B, E Explanation: Question: 52 Universal Containers wants to set up Einstein Activity Capture for Microsoft to allow automatic syncing of sales reps" Person Accounts with Microsoft contacts and vice versa. Which consideration should the consultant be aware of? A. Lightning Sync works in conjunction with Einstein Activity Capture. B. Einstein Activity Capture is supported in the Salesforce Classic interface. C. New Person Accounts should be created in Microsoft and synced to Salesforce. D. New Person Accounts should be created in Salesforce and synced to Microsoft. Answer: A Explanation: Question: 53 Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories. Which two recommendations should the consultant make? Choose 2 answers A. Include the Forecast Manager field on the Territory page layout. B. Include the Forecast Manager field on the Opportunity page layout. C. Assign a forecast-enabled forecast manager to each territory. D. Assign a role for each manager in the user role hierarchy. Answer: C, D Explanation: Question: 54 Sometimes, sales reps need to create contacts without accounts based on business processes. What should the consultant take into consideration about these contacts? A. Contacts without accounts need to be shared through sharing rules B. Contacts without accounts are shared through the Role Hierarchy. C. Contacts without accounts are private and only the owner and admin can view them. D. Contacts without accounts need to be manually shared. Answer: C Explanation: Question: 55 Questions & Answers PDF P-20 www.premiumdumps.com Cloud Kicks has decided to implement Sales Cloud Einstein. After setting up Sales Cloud Einstein, a consultant finds some of the features are not enabled. What are two steps the consultant can take to troubleshoot the issue? Choose 2 answers A. Check Sales Cloud Einstein permission set assignments. B. Validate the Connected App Details. C. Verify Integration User Profile Details D. Reconfigure the Einstein Lead Scoring app. Answer: BC Explanation: Question: 56 A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local Accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all Accounts in the hierarchy when viewing 2 Parent Account. Which recommendation meets this requirement? A. Configure an after-save flow to update a custom field on the parent Account with the total value of opportunities from the child Accounts. B. Create a Roll-Up Summary field on the parent Account with the total value of won Opportunities from the child Accounts C. Create a workflow rule to update the custom field on the parent Account with the total value of won Opportunities from the child Accounts D. Use the View Account Hierarchy option and include a custom Roll-Up Summary field with the total value of won Opportunities in the displayed columns. Answer: A Explanation: Question: 57 The Cloud Kicks marketing team wants to view and report in Lightning on any opportunities created as a result of 2 Campaign. Which two choices should a consultant recommend meeting the requirement? Choose 2 answers A. Use Data Loader to export Opportunity and Campaign Influence and merge the results. B. Enable Customizable Campaign Influence in Setup. C. Add the Campaign Influence related list to the Opportunity page layouts. D. Create a joined report between Opportunity and Campaign to show influence. Answer: AC Questions & Answers PDF P-21 www.premiumdumps.com Explanation: Question: 58 The project is almost finished, and now it's time to test the changes and updates that have been made before go-five. Cloud Kicks does not have a Partial or Full Sandbox. How should the consultant recommend testing be conducted? A. Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases. B. Create test Accounts and Opportunities in Production and ask volunteers to test it with use cases. C. Create a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases. D. Create a new Sandbox and ask volunteers to test it with use cases. Answer: A Explanation: Question: 59 Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages. Which two Salesforce functions will allow the consultant to meet this requirement? Choose 2 answers A. Sales Processes B. Pipeline Inspection C. Opportunity Splits D. Record Types Answer: A, D Explanation: Question: 60 Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories. Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud. How should the consultant show sales operations what the data will look like after the change? A. Use Tableau to geocode account addresses and display on a territory map. B. Install the Territory Management Reporting Pack from the AppExchange. C. Run the updated assignment rules in planning State and view the accounts on the territory detail page. Questions & Answers PDF P-22 www.premiumdumps.com D. Use Data Loader to export the accounts and make updates in Google Sheets. Answer: C Explanation: Question: 61 Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts. What should the consultant recommend? Answer: Implement the Contacts to Multiple Accounts feature. Explanation: Question: 62 Cloud Kicks (CK) acquired a company. The VP of technology wants to migrate all the sales data into CK's Salesforce instance. Which data migration sequence should the consultant recommend for the objects? Answer: Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns Explanation: Question: 63 The enterprise architect for cloud Kicks wants to understand how objects in sales cloud are connected to one another. Which two approaches should a consultant use to help the architect? Choose 2 answers A. Explain the types of object relationships in Salesforce. B. Use Schema Builder to show a visual of related objects Answer: A, B Explanation: Question: 64 Questions & Answers PDF P-23 www.premiumdumps.com A customer notices a large increase in leads created overnight which exceed the daily limits. Upon examination, the leads appear to be created by bots. The Customer uses a standard web-to-lead from without safeguards in place to limit spam on forms. What should the consultant recommend as the first line of defense before republishing the form? A. Select Require reCAPTCHA Verification in Web-to-Lead settings. Answer: A Explanation: Question: 65 Sales reps at Cloud Kicks (CK) need to see the Opportunity amount with the Account's discount field. CK sales reps are located in different regions and use different currencies. A consultant creates a custom formula field on the Opportunity. Which currency will the custom formula use for its value if the opportunity and account records have different currencies? A. Opportunity Currency Answer: A Explanation: Question: 66 Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calender applications. UC wants to report on these activities in Salesforce. Which two actions should the consultant recommend? Choose 2 answers A. Implement Inbox to sync Outlook or Gmail calender events. B. Log emails with records in Salesforce from Outlook or Gmail. Answer: A, B Explanation: Question: 67 The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has missed multiple project meetings. What should the consultant recommend to the project manager? A. Revisit the communication plan and set up more frequent check-ins. Questions & Answers PDF P-24 www.premiumdumps.com Answer: A Explanation: Question: 68 Cloud Kicks (CK) wants to migrate a data file containing 8,000 leads from a legacy system into Salesforce. Many of the lead owners have left the company, so CK wants to populate the Lead Owner field for these records using the active assignment rule. Which two tools should a consultant recommend to meet the requirement? Choose 2 answers A. Data Import Wizard B. Data Loader Answer: A, B Explanation: Question: 69 The sales department at cloud kicks is growing quickly. New sales executives should prioritize interacting with existing contacts who are decision makers and influencers to further the business relationship. Which solution should the consultant recommend? A. Use Contact roles on the Opportunity object. Answer: A Explanation: Question: 70 Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co-Branded. The VP of Atheisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups. This topic comes up frequently and often details the monthly project management meeting, which limits the amount of time available to cover other critical topics. Which two strategies should the consultant recommend to address these issues? Choose 2 answers A. Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development. B. Divide the development team into three units/tracks to support each line of business independently. Answer: A, B Questions & Answers PDF P-25 www.premiumdumps.com Explanation: Question: 71 Universal Containers' (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them. What should a consultant recommend that use to solve this issue? A. Enhanced Folder Sharing Answer: A Explanation: Question: 72 Cloud Kicks has hired a consultant to help with its quoting process. The consultant has determined that some quote custom fields should be viewed from the Opportunity. What should a consultant consider when implementing the custom fields? A. Related Quote items on all Quotes are impacted when an Opportunity Line Item is deleted. Answer: A Explanation: Question: 73 A Consultant is configuring Einstein Forecasting to help the sales team predict how much they will sell by the end of a forecasting period. Which two considerations should the consultant keep in mind to ensure that predictions are displayed. Choose 2 answers A. Predictions are based only on the standard close date and Amount fields. B. Predictions are only shown when at least 12 months of Opportunity data exists. Answer: A, B Explanation: Question: 74 Cloud Kicks is preparing to deploy its configurations. The chosen release date is during a Salesforce Release window. The current configuration is in Non-Preview Sandbox. Which two strategies should a consultant recommend? Choose 2 answers A. Deploy after the Salesforce Release. Questions & Answers PDF P-26 www.premiumdumps.com B. Test new configurations in a preview sandbox Answer: A, B Explanation: Question: 75 Cloud Kicks wants the sales operations team to be able to process customer credit card payments within Salesforce. Which approach should the consultant recommend to meet this requirement? A. Utilize an application from the AppExchange. Answer: A Explanation: Question: 76 Cloud Kicks has a private sharing model on Accounts. Account executives need to ensure that specific users can qualify marketing Opportunities on their Accounts. There can be different users for a given Opportunity. Sales management needs to report on which users are assigned to Opportunities. What should the consultant recommend to the account executives? A. Add specific users as Opportunity team members with a role that grants Read/Write Access. Answer: A Explanation: Question: 77 Cloud Kicks has an integration between the data warehouse and Salesforce. The VP of operations wants to synchronize customer data between the systems. What should the consultant recommend to ensure data integrity? A. Set up an External ID field on the Account object with Read only on the field security settings for all profiles except the admin profile. Answer: A Explanation: Question: 78 Universal Containers is planning to migrate two million account records and 10 million contact records from its existing legacy CRM application to sales cloud. Which solution should the consultant recommend? Questions & Answers PDF P-27 www.premiumdumps.com A. Partner tool Answer: A Explanation: Question: 79 Cloud Kicks is expanding to international markets. Sales reps are unable to find specific products in the international price book. Which two steps should the consultant take to resolve this issue? Choose 2 answers A. Activate the products B. Add the products to the price book. Answer: A, B Explanation: Question: 80 Universal Containers has four product lines, each with its unique sales cycle. Once the prospect is qualified, the sales reps should follow the product-specific sales cycle. Which two actions should a consultant recommend to meet these requirements? Choose 2 answers A. Implement sales processes that map to each Opportunity record type. B. Create Opportunity record types for each product line. Answer: A, B Explanation: Question: 81 Cloud Kicks (CK) sells online subscriptions for its leading Shoe of the Month club. Customers can make a single payment or pay weekly, monthly, or quarterly. CK wants to use Opportunities to track and report on these subscription deals. What should a consultant recommend to meet this requirement? A. Enable schedules on the Product object. Answer: A Explanation: Question: 82 Questions & Answers PDF P-28 www.premiumdumps.com Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information. CK wants to view those orders as a related list on the account record in real time. Which best practice should the consultant recommend? A. Implement Salesforce Connect and an external object to get real-time product order information, and add the external object as a related fist on the Account. B. Create a Lightning component, and get the real-time product order information from ERP using REST integration. C. Create external object product onto" information in Salesforce, run a nightly batch to get details from ERP, and add the external object as a related fist on the Account. D. Implement Salesforce-to-Salesforce to get real-time product order information, and add it as a related list on the Account. Answer: A Explanation: Question: 83 Universal Containers compensates its sales team based on their achievement of the company's sales revenue goals. The sates ops team needs to track the sales reps' performance against these goals. How should the consultant meet the requirement? A. Construct Opportunity Reports with custom formulas to show attainment. B. Build automation to aggregate and report on revenue attainment from the User object. C. Configure custom objects and use automation to calculate and stone attainment. D. Configure sales quotas and compare quota attainment on the forecast. Answer: D Explanation: Question: 84 A consultant has completed the Build and Validate phases of a Sales Cloud implementation at Cloud Kicks. Which step should the consultant complete next? A. Upgrade to the latest Salesforce Release. B. Sign off on the statement of work. C. Deliver training. D. Complete a post-mortem. Answer: C Explanation: Question: 85 Questions & Answers PDF P-29 www.premiumdumps.com The sates manager at Cloud Kicks has proposed that the consultant one large Discovery meeting with 250 employees who use Salesforce currently to gain information to improve adoption. What are the three efficient approaches the consultant could recommend to the sales manager? Choose 3 answers A. Arrange multiple sessions with small groups of employees. B. Send a survey to all employees asking for a list of desired changes. C. Ask management to select which employees should participate In sessions. D. Ask all employees to email their ideas and feedback to the consultant. E. Meet with a large group of employees to listen to their feedback. Answer: A, B, C Explanation: Question: 86 Access to opportunities at Cloud kicks should be restricted. Sales users should only have access to two categories of opportunities: opportunities they own, and opportunities that are tied to accounts they own. What are two actions a consultant can take to meet the requirement? Choose 2 answers A. Set opportunity access on the role to View All opportunities associated with their accounts. B. Set organization-wide defaults for opportunities to Private. C. Set Territory Management to grant Read access to opportunities owned by others. D. Set organization-wide defaults for opportunities to Public Read-Only. Answer: A, B Explanation: Question: 87 Universal Containers wants to minimize the need for sales reps to manually create meetings and events that are stored on their calendars. Which two Einstein Activity Capture (EAC) capabilities should the consultant consider? Choose 2 answers A. EAC a two-way sync for events and contacts. B. EAC events are unable to be synched with contacts and leads. C. EAC adds events to the activity timeline for custom objects. D. EAC supports emails, events, and contacts. Answer: A, D Explanation: Question: 88 Questions & Answers PDF P-30 www.premiumdumps.com Universal Containers has implemented Salesforce for all of its sales associates. All Sales associates are required to select the win or loss status every dosed Opportunity. Managers like to measure the win ratio for all of the sales associates. How should a consultant meet the requirement? A. Build a custom report on Opportunity with custom summary formulas to show win/loss ratio. B. Create a custom formula held on Opportunity to capture the win ratio for Opportunities. C. Ensure that all managers have access to the standard Win/Loss report. D. Build a custom lightning component to show the win ratio based on won Opportunities. Answer: A Explanation: Question: 89 The sales manager at a company has noticed that sales teams are having trouble understanding who should an Opportunity. Sales teams base their sales Opportunities on assignments to specific ZIP codes. Which solution should the consultant recommend? A. Sharing Rules B. Territory Management C. Account Teams D. Sales Cloud Einstein Answer: B Explanation: Question: 90 The VP of sales at Good Kicks wants to know the percentage of opportunities in a certain stage that were eventually closed won. Which two steps should a consultant take to create a solution? Choose 2 answers A. Enable Feed Tracking. B. Create a roll-up summary formula. C. Update a custom field using automation. D. Create a report and dashboard. Answer: B, D Explanation: Question: 91 Questions & Answers PDF P-31 www.premiumdumps.com Cloud Kicks has just deployed an of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed. What is the best practice a consultant should recommend to the admin? A. Build m a test release environment and test changes in Production. B. Build in a Developer Sandbox and test changes in Production. C. Build in a Developer Sandbox and test changes in a test release environment. D. Build m a test release environment and test changes in a test release environment. Answer: C Explanation: Question: 92 Universal Containers continues to see substantial growth year-over-year. Outside sales reps think the* territories are too dense to cover adequately. Leadership has decided to modify the existing safes territories and hire additional staff to make the account allocations more manageable. So the states win change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories. Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected m Sales Cloud. How should the consultant show sales operations what the data will look like after the change? A. Use Tableau to geocode account addresses and display on a territory map. B. Install the Territory Management Reporting Pack from the AppExchange. C. Run the updated assignment rules in Planning State and view the accounts on the territory detail page. D. Use Data Loader to export the accounts and make updates in Google Sheets. Answer: C Explanation: Question: 93 Cloud Kicks has 300,000 account records and 16 million invoices In a custom object with a masterdetail relationship to the Account. Each account record takes a long time to display due to the rendering time of the invoice related list. What should the consultant do to solve this issue? A. Enable Collapsible Sections for the Invoice related list B. Move the invoice related list to a separate tab on the Lightning page. C. Convert the Invoice object into a lookup relationship. D. Enable indexing on all visible fields on the invoice related list. Answer: D Explanation: Questions & Answers PDF P-32 www.premiumdumps.com Question: 94 Sales reps at Cloud Kicks are spending too much time coordinating meetings with prospective clients. Which solution should a consultant recommend to schedule meetings more efficiently? A. Share the sales reps' Salesforce calendar wrth clients. B. Utilize the Insert Availability feature in Salesforce Inbox. C. Ask clients to share their Outlook calendars. D. Create a site that clients can access to schedule meetings. Answer: B Explanation: Question: 95 The Cloud Kicks team has made a correction in a sandbox environment that needs to be deployed to production as soon as possible. The sandbox and production environments are on two different versions of Salesforce. The fix requires functionality in the sandbox version. Which action should the consultant recommend? A. Deploy from version control before the Salesforce Platform upgrade window. B. Deploy changes from the sandbox to production this weekend. C. Deploy the changes from the sandbox to production once both environments are on the same version. D. Deploy the changes from me sandbox to production concurrently with the Salesforce Platform upgrade. Answer: A Explanation: Question: 96 Cloud Kicks wants to implement team selling to share differing levels of access to Accounts and associate records, such as opportunities, contracts, and case, based on team member responsibilities. Which capability should the consultant recommend? A. Opportunity Teams B. Role hierarchy C. Account Teams D. Sharing rules Answer: C Explanation: Question: 97 Questions & Answers PDF P-33 www.premiumdumps.com Up to this point, two sales have had separate accounts and opportunities. Sales Rep A wants to include Sales Rep B in a few opportunities on one account. Which two actions can Sales Rep A allow Sales Rep B to do when Account Teams are enabled and used for this account? Choose 2 answers A. Grant Read access on the account's cases. B. Edit all opportunities on the account. C. View the account and keep activities private. D. View one of the opportunities on the account. Answer: A, B Explanation: Question: 98 Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each sales nap receives on opportunities they dose to maintain accurate quota reports. Which solution should a consultant recommend to meet the requirement? A. Set the organization-wide sharing default for the Opportunity object to Private. B. Create custom fields on the Opportunity object for sales reps to enter a credit percentage. C. Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts. D. Enable Opportunity Team Selling and create a report grouped by Opportunity team member. Answer: C Explanation: Question: 99 At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assigned sales ops specialist and sales engineer have access to the correct Accounts. The organization wide defaults (OWO) for Contact are set to 'Controlled by Parent', Which solution should the consultant recommend to meet this requirement? A. Use Apex Managed Sharing to automatically share any new Contacts. B. Set up Account Teams with defaults for each sales rep. C. Change the Contact OWD to Private and create sharing rules to grant visibility. D. Add the Sharing button to the page layout so sales reps can share Contacts as needed. Answer: B Explanation: Question: 100 The marketing team is using a separate platform for managing prospects and wants to hand off Questions & Answers PDF P-34 www.premiumdumps.com qualified prospects to the sales team. How should the consultant meet this requirement? A. Create Salesforce users for the marketing team so they can enter leads directly Into Salesforre. B. Recommend an integration with the marketing platform that creates leads in Salesforce, C. Recommend an integration with the marketing platform to Salesforce that generates tasks with lead information. D. Create a report of Salesforce leads and compare it with marketing data on a regular basis. Answer: B Explanation: Question: 101 The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team. What should the consultant consider when evaluating Person Accounts? A. Enabling the Person Accounts feature is Irreversible. B. Enabling Person Accounts requires a Public Read/Write sharing model C. Person Account records only count toward Account storage. D. The Person Account object must have at least two record types. Answer: B Explanation: Question: 102 Cloud Kicks has requested a Statement of Work (SOW) that dearly states who will train users on new features and how the training will be delivered. Which two sections of a SOW should the consultant discuss further with Cloud Kicks to meet the requirement? Choose 2 answers A. Approach B. Scope C. Background D. Terms and Conditions Answer: A, B Explanation: Question: 103 The admin at uBHMBon tamers has been getting complaints from sales reps about duplicate Leads ... Salesforce. The admin has already set up a matching rule for Leads. Questions & Answers PDF P-35 www.premiumdumps.com What should the consultant recommend to resolve the issue? A. Confirm the standard matching rule is inactivated. B. Change the criteria for the standard Lead matching rule. C. Change the criteria for the standard Contact matching rule. D. Confirm the custom matching rule is activated. Answer: D Explanation: Question: 104 Cloud Kicks requires its sales reps to 90 through an internal certification process on myTrallhead before they add specific groups of Products to Opportunities. Which two solutions should be used to validate that sales reps have completed the myTrailhead badge? Choose 2 answers A. Use a validation rule on Opportunity Products to prevent a sales rep from adding Products marked as requiring the myTrailhead badge if the rep has yet to complete the badge. B. Use a Process Builder process on Products marked as requiring the myTrallhead badge to automatically share the Products with sales reps who have completed the badge. C. Use a validation rule on Products marked as requiring the myTrailhead badge to prevent those Products from being added to an Opportunity. D. Use a separate once book for the Products requiring the myTrailhead badge and only share the once book with sales reps who have completed the badgeAnswer: A, B Explanation: Question: 105 Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasting to all sales users. Which two statements should a consultant consider when enabling forecasting? Choose 2 answers A. Opportunity Splits must be enabled at the same time. B. Multiple Forecast Types must be created and activated. C. A Single Category or Cumulative Forecast Rollup should be defined. D. The Forecast tab should be visible to easily view the forecasts. Answer: C, D Explanation: Question: 106 Questions & Answers PDF P-36 www.premiumdumps.com Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users. The pilot users are unable to view the Lead Score field on me Lead record page. Which two steps should the consultant take to fix this issue? Choose 2 answers A. Add the Lead Score field to the Lead List View. B. Add the Lead Score field to the Lead Page layout. C. Assign the Einstein Lead Scoring permission set. D. Assign the Sales Cloud Einstein permission set. Answer: A, B Explanation: Question: 107 Cloud Kicks sales reps want to see all of their current opportunities, and the full details, with a minimal amount of navigation or dicks to cycle through them. Which functionality should the consultant recommend? A. Construct a new Sales Console app including opportunities. B. Create a 'My Opportunities' report and open each opportunity in a new browser tab. C. Create a 'My Team Opportunities' report and open each opportunity in a new browser tab. D. From the 'My Opportunities' list view, select the Split View option. Answer: D Explanation: Question: 108 Cloud Kicks is running a campaign for the Shoe of the Month club. Sales management wants to use Campaign Influence features with Opportunities to attribute a percentage of success to influential campaigns. Which feature will allow for revenue share with standard and custom attribution models? A. Create a reporting snapshot for Campaigns. B. Use sharing rules to give access to Campaign members. C. Create a formula field to track Campaign Influence. D. Use Customizable Campaign Influence for reporting. Answer: D Explanation: Question: 109 A consultant it working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its Questions & Answers PDF P-37 www.premiumdumps.com global conference in 4 months. What should the consultant recommend to meet the requirement? A. Set obtainable metrics, goals, and milestones for the deadline. B. Deploy the Salesforce mobile app to the team prior to the event. C. Reschedule the event to ensure functionality is complete. D. Implement additional features to make the team more productiveAnswer: A Explanation: Question: 110 Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has dosed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them. Which two actions can forecast managers perform? Choose 2 answers A. Add territory forecast to the hierarchy. B. Add a Forecasts tab to the Sales app. C. View the territory forecasts as a single-page summary. D. Share the forecast with any Salesforce user. Answer: C, D Explanation: Question: 111 Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CX has implemented dated exchange rates by using Advanced Currency Management. How is the converted currency amount calculation on Opportunities determined? A. The close date regardless of the opportunity stage B. The close date only when the stage is closed C. The current exchange rate regardless of the close date D. The exchange rate at the time the opportunity is closed Answer: A Explanation: Question: 112 The Universal Containers sales team wants to easily show Account relationships to its sales reps and report on these relationship. Questions & Answers PDF P-38 www.premiumdumps.com Which two considerations should the consultant take into account? Choose 2 answers A. Account relationships are visible from Person Account records. B. A Person Account can be either a parent or child in the Account Hierarchy. C. Account Hierarchy displays only the Amounts users have Read permission to view. D. Accounts can be organized into different divisions based on specific criteria. Answer: C, D Explanation: Question: 113 Sales reps want to review pricing on historical contracts when working on new opportunities at Cloud Kicks. Contracts are created from the Account page. Sales reps need to view all contracts for the Account on the Opportunity record. What should a consultant Implement to meet the requirement? A. Build a custom Opportunity lookup field to Contracts with an Account dependency filter and make it editable. B. Add the Contracts related list to each of the Opportunity page layouts used In the sales record types. C. use the Related List - Single component to display the Account's Contracts on the Opportunity Lightning page. D. Create an object-specific action to create a Contract record from the Opportunity page layouts used by sales. Answer: C Explanation: Question: 114 Universal Containers is working to expand its residential business in the U.S. Sales reps are being asked to canvas neighborhoods m their areas, leveraging new door-to-door campaign material to secure new customers. Internal studies have shown the most valuable residential customers typically have a household income range between $50,000 and $70,000. Which solution should the consultant recommend to help sales reps determine the best neighborhoods to canvas? A. Salesforce Maps using the Demographic Context data source to display income ranges for regions within their territories B. API integration with Salesforce Maps to plot existing customers on territory maps C. A Salesforce Maps component plotting non-customers in residential neighborhoods D. Salesforce Maps with ESR1 integration to display high density neighborhoods Answer: A Explanation: Questions & Answers PDF P-39 www.premiumdumps.com Question: 115 Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stages often lack key information that sales managers at each stage because sales reps have yet to enter the data. What should the consultant recommend so opportunity stage reports always contain the data managers expect? A. Configure Path by checking the key field required checkbox. B. Create an Auto launched flow to determine if required fields are missing. C. Customize path and create validate rules dependent on stages. D. Mark the fields as required on the page layout. Answer: C Explanation: Question: 116 Cloud Kicks (OC) sells Formal and Athletic footwear hoes. CK is using Product Families on Products to associate each product to its corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together. A consultant is assessing how CK can divide its forecasts by footwear line. Which solution should the consultant recommend to improve CK's forecasts? A. Configure a new Forecast Type on Opportunity Product grouped by Product Family. B. Configure a new Forecast Type on Opportunity grouped by Product Family. C. Use Flow to populate custom Formal and Athletic currency totals, then forecast by these Fields. D. Make separate stages and sales processes for each Product Family. Answer: A Explanation: Question: 117 The Cloud Kicks (CK) sales team works with two different types of leads: distributors and retailers. CK's management wants the sales team to follow two different lead qualification processes before converting the Lead into an opportunity. Which three actions should a consultant recommend to meet this requirement? Choose 3 answers A. Create retailer and distributor lead processes. B. Create a new profile and only assign one lead record type to it. C. Add leads to different campaigns based on lead type. D. Create Status picklist values specific to each lead type. E. Create distributor and retailer lead record types. Questions & Answers PDF P-40 www.premiumdumps.com Answer: A, D, E Explanation: Question: 118 The sales director of retail products at Cloud Kicks wants to allow cloning of orders to help sales reps process repetitive orders. What are two guidelines to consider when cloning an order with products? Choose 2 answers A. A new order's currency or price book will remain the same If the original order has products. B. The admin will be able to set up which fields can be cloned to a new order. C. A cloned order must be associated with the same contract as the original order. D. A cloned order's start date must fall between the associated contract's start and end dates. Answer: A, D Explanation: Question: 119 Good Kicks has the goal of generating high-quality leads by implementing Sales Cloud. Which metrics should the consultant analyze to determine the success of this goal? A. Total number of Leads created by a Sales Rep B. Lead to Opportunity Conversion Rate C. Lead to Quote Conversion Rate D. Total number of Leads by source Answer: B Explanation: Question: 120 Northern Trail Outfitter has created a Complaints custom object related to Accounts. Due to the sensitive nature of these records, the object's visibility has been set to Private. A dedicated subnet of support users who will work on these items has been added to a Complaints Specialist public group. Only users within the Complaints Specialist public group should be able to view and edit any Compliant record. Which two options should a consultant recommend to meet the requirements? Choose 2 answers A. Use Apex managed sharing to grant record access to users In the Complaints Specialist public group and restrict manager visibility. B. Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints object. C. Create a catena-based sharing rule that grants Read/Write access to the Complaints Specialist public group. D. Set the Complaint object's default visibility to allow only the users in the Complaints Specialist Questions & Answers PDF P-41 www.premiumdumps.com group to access the records. Answer: B, C Explanation: Question: 121 Cloud Kicks want to track different details for trade shows and customer webinars. Which capability enables the use of custom fields, contextual validation rules, and varied layouts? A. Parent Campaigns B. Custom Picklist C. Campaign Hierarchies D. Record Types Answer: D Explanation: Question: 122 Cloud Kicks has organization-wide defaults set to Private for Account. With the rollout of Opportunity Teams, what should a consultant consider? A. The Opportunity will be implicitly Write for the team, B. Opportunity should be set to Public Read/Write first. C. Account should be set to Public Read first. D. The Opportunity's Account will be implicitly Read for the team. Answer: D Explanation: Question: 123 Cloud Kicks uses .pdf documents in Sales Cloud to help the sales team learn about new products. Which feature should a consultant recommend to store these documents? A. Files sync B. Salesforce Files C. Document lists D. Salesforce Knowledge Answer: B Explanation: Question: 124 Questions & Answers PDF P-42 www.premiumdumps.com During a Discovery session at Cloud Kicks, a topic is highlighted that How should the consultant proceed? A. Conduct another Discovery session. B. Define and submit a change order for the new items. C. Revise the timeline for the new items. D. Continue work because it is covered by the warranty. Answer: B Explanation: Question: 125 During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption. How should the consultant avoid this issue in the future? A. Design a solution during the Build phase. B. Conduct a Beta review during the Validate phase. C. Gain buy-in during the Analyze phase. D. Develop test scripts during the Plan phase. Answer: B Explanation: Question: 126 Cloud Kicks (CK) wants to migrate data from its existing enterprise resource planning (ERP) system to CK wants to organize its data using the unique ID that is a number type in the ERP. What should the consultant recommend to meet the requirement? A. Map the ERP unique ID to a custom external ID unique number field. B. Create a text field and insert the ERP unique ID. C. Use the ERP unique ID as the Salesforce ID. D. Create an external ID unique number field in the ERP labeled ERP unique ID.' Answer: A Explanation: Question: 127 Universal Containers is growing its international business. Domestic account executives believe that the standard price book has become difficult to use because there are too many records reflecting different currencies and country-specific product variations. What should the consultant recommend to improve usability for account executives? Questions & Answers PDF P-43 www.premiumdumps.com A. Create product families to enable users to filter by continent and country. B. Use custom price books for domestic and international customers. C. Use separate product catalogs for domestic and international customers. D. Update the product naming conventions to include the currency in the product name. Answer: B Explanation: Question: 128 Universal Containers has hired a new employee for the Global Sales Leadership team. The employee is intere in fostering friendly competition between account executives, with emphasis on reinforcing activities that dm sales. Historically, for every four prospect meetings held, one sale was generated. Which action would help support the sales teams? A. Create subscription reports to send daily prospect meetings planned to the Assigned user for those events. B. Show a leaderboard on the regional sales dashboards highlighting the account executives who have created the most opportunities. C. Show a leaderboard on the regional sales dashboards highlighting account executives who have held the most prospect meetings. D. Create a dashboard that displays the most sales dosed by region using charts to show sale: green and lost opportunities in red. Answer: B Explanation: Question: 129 A Cloud Kicks sales team based in the U.S. wants to grow market share in Australi a. The company has multicurrency enabled and has added the Australian Dollar as an available currency. How should the consultant allow the sales team to report on Australian deal values in U.S. Dollars (USO)? A. Set each sales user's default currency to the Australian Dollar. B. Enable parenthetical currency conversion. C. Create a formula field to perform a currency calculation. D. Use USD for Australian Opportunity currencies. Answer: B Explanation: Question: 130 Cloud Kicks has recently rolled out Lightning Experience and uses an ERP system as its system of record for customers. When a new Account has its first dosed/won opportunity, the ERP system Questions & Answers PDF P-44 www.premiumdumps.com should immediately update with information from the account, contact, and opportunity records related to the Account to record a new customer. Which option should the consultant recommend to meet the requirement? A. Identify AppExchange products that can be deployed to update the ERP with opportunity, account, and contact information from Salesforce. B. Configure Outbound message to publish the opportunity wins and update the ERP with opportunity, account, and contact information from Salesforce. C. Implement Platform Events to publish opportunity wins to the ESB, which will call back for account, contact, and opportunity information and automatically update the ERP accordingly. D. Use enterprise ETL tools to extract closed/won opportunities from Salesforce and update the ERP with opportunity, account, and contact information from Salesforce. Answer: B Explanation: Question: 131 Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club. Subscribers can make a single payment or pay weekly, monthly, or quarterly. Which solution should the consultant recommend to meet the requirement? A. Enable schedules on the Product object. B. Activate schedules on the Opportunity object. C. Implement contracts with a lookup to the Opportunity object. D. Configure assets with a lookup to the Opportunity object. Answer: A Explanation: Question: 132 The Cloud Kicks admin is planning to deploy new functionality as part of its quarterly update process. The consultant has recommended completing the update outside of business hours to avoid impacting users. Where should the consultant direct the admin to check for scheduled system maintenance? A. Company Profile B. Trailblazer Community C. Trailhead D. Salesforce Trust Answer: D Explanation: Question: 133 Questions & Answers PDF P-45 www.premiumdumps.com Organization-wide default settings for Account is set to Private at Cloud Kicks- Users are unable to see each others accounts. When a Salesforce admin assigns User A as the owner of an opportunity related to User B's account, which additional access will User A gain? A. User A will have Read-Write access to the opportunity's Account and its related contact records. B. User A will have Read-Only access to the opportunity's Account record. C. User A will have Read-Only access to the opportunity's Account and its related contact records. D. User A will have Read-Write access only to the opportunity's Account record. Answer: D Explanation: Question: 134 Cloud Kicks is concerned that the sales team is taking longer to dose opportunities in comparison to the same time last year. The VP of sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results. Which two actions should the consultant take to meet the requirement? Choose 2 answers A. Create a report based on the Opportunity reporting snapshot. B. Create a dashboard component and schedule the dashboard to refresh monthly. C. Schedule a reporting snapshot of the Opportunity History object to run monthly. D. Schedule a reporting snapshot of the Opportunity object to run monthly. Answer: A, D Explanation: Question: 135 A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering user cases for Sales Processes. Which two groups should provide content for the use cases? Choose 2 answers A. Sales reps B. Executives C. Finance team D. Sales operations Answer: A, D Explanation: Question: 136 Questions & Answers PDF P-46 www.premiumdumps.com Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforce implementation. CK has Roll-up Summary fields on the Account and Opportunity. What should CK consider when enabling Advanced Currency Management in its Salesforce org? A. Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports. B. Opportunity Roll-up Summary fields will update from the Opportunity Line Item object. C. Account Roll-up Summary fields will update from the Opportunity object. D. Account cross-object formulas always use the dynamic conversion rate for currency conversion. Answer: B Explanation: Question: 137 A couple of users at Cloud Kicks (CK) own more than 10,000 records. The CK admin has noticed that making changes to the sharing model is taking increasingly more time. What are two solutions the consultant should implement to resolve the Issue? Choose 2 answers A. Move the users to the top of the role hierarchy. B. Move the users to the bottom of the role hierarchy. C. Mass transfer the records to another role in the role hierarchy. D. Remove the users from the role hierarchy. Answer: A, C Explanation: Question: 138 Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis. How should the consultant meet this requirement? A. Create an Opportunity History report for open pipeline Opportunities in a given date range. B. Create a custom pipeline date range field and display it on the Forecasting tab. C. Create a sales pipeline dashboard that includes filters for Opportunity date ranges. D. Create training an how to use date filters on reports to compare pipeline for different date ranges. Answer: C Explanation: Question: 139 Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts. The organization-wide default for Accounts is Private. Questions & Answers PDF P-47 www.premiumdumps.com Which two factors should the consultant consider when updating the sales territories and Account owners? Choose 2 answers A. The organization-wide default should be set to Public before the update can be performed. B. The Salesforce Platform can update up to 200 accounts at a time. C. The data update will cause sharing recalculations and should be completed during off-peak hours. D. The team can defer sharing calculations to decrease the risk of lock errors during the data update. Answer: A, D Explanation: Question: 140 Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK's admin confirmed that users have the correct permissions and record access to the contacts they want to see. What should a consultant recommend to yield better search results? A. Use quotation marks operator around contact's first and last name. B. Add company name next to contacts full name in the search window. C. Add LIKE keyword next to contact's full name in the search window. D. Use parentheses operator to limit search to the Contacts object. Answer: B Explanation: Question: 141 An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes the business. CK plans to use the diagram to show the context of a new process within the overall business whole. What should the admin create to meet this requirement? A. Capability Model B. Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram C. Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram D. Value Stream Map Answer: A Explanation: Question: 142 The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides. Questions & Answers PDF P-48 www.premiumdumps.com What should the consultant design to give CK this high-level view? A. SIPOC Map B. Value Stream Map C. Capability Model D. Universal Process Notation Answer: C Explanation: Question: 143 Cloud Kicks has identified the KPIs it wants to track for the year. The inside sales team wants a visual way to see the team's progress for the year. What should the consultant recommend to meet the requirement? A. Modify a report based on KPIs. B. Set up a dashboard with the KPI reports. C. Set up a Path based on the KPIs. D. Install a KPI Tracker app from the AppExchange. Answer: B Explanation: Question: 144 A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account. What should the consultant recommend to allow account owners to selectively share an account's contacts with opportunity owners? A. Add opportunity owners to the Opportunity Team and configure contact sharing. B. Transfer account ownership from themselves to the opportunity owner. C. Transfer contact ownership from themselves to the opportunity owner. D. Add opportunity owners to the Account Team and configure contact sharing. Answer: D Explanation: Question: 145 Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts. Which Salesforce feature should the consultant recommend to meet these requirements? Questions & Answers PDF P-49 www.premiumdumps.com A. Use a junction object between Accounts and Contacts. B. Use the Contacts to Multiple Accounts feature. C. Create a custom lookup from Accounts to Contacts. D. Create a reverse lookup from Contacts to Accounts. Answer: B Explanation: Question: 146 Universal Containers is migrating data from a legacy system into Salesforce. Which two considerations should a consultant take into account when importing Campaign Members? Choose 2 answers A. Leads, Contacts, and Business Accounts can be Campaign Members. B. The Marketing User feature license must be assigned. C. The Campaign ID is required in the import file. D. The Status of the Campaign Member is optional. Answer: B, C Explanation: Question: 147 Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deafs. Which report should the consultant create to meet the requirement? A. Closed Won Opportunities by Account B. Closed Won Opportunities with Activities C. Closed Won Opportunities by the sales team D. Closed Won Opportunities with Recommendations Answer: B Explanation: Question: 148 In the Discovery phase of a Sales Cloud implementation, what are three effective ways a consultant can determine the design of the system? Choose 3 answers A. Schedule training. B. Establish performance benchmarks. C. Observer end users. D. Administrator a survey. Questions & Answers PDF P-50 www.premiumdumps.com E. Host a focus group. Answer: B, D, E Explanation: Question: 149 Cloud Kicks is expanding its operations to Europe. The company wants to enable able Advanced Currency Management to support both EUR and USD currencies, and show the total values of open opportunities on account records. How should the consultant implement a solution to meet the requirement? A. Use a custom summary formula field on the Opportunity. B. Install a third-party app from the AppExchange. C. Use a Roll-up Summary field from the Opportunity to the Account. D. Create a cross-object formula field on the Account. Answer: B Explanation: Question: 150 Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account. Which solution should a consultant recommend? A. Using Tableau CRM, import a data lens with the State and City for all opportunities. B. Enable Location Services and add the Account Address field to the Opportunity page layout. C. Create a dashboard that uses a report grouping opportunities by Account. D. Using Salesforce Maps, configure a Data Layer showing open opportunities. Answer: D Explanation: Question: 151 Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce. Which contacts should the consultant migrate from the marketing application to leads in Salesforce? A. New contacts B. Active contacts C. Qualified contacts D. All contacts Questions & Answers PDF P-51 www.premiumdumps.com Answer: C Explanation: Question: 152 Northern Trail Outfitters finished implementing Sales Cloud for a mid market sales team. Sales management wants to track data trends and adoption. What should the consultant recommend to measure core Sales Cloud record data? A. Adoption Dashboards Pack B. User Login Report C. System Overview Page D. Salesforce Optimizer Answer: A Explanation: Question: 153 Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month dub. Regional sales managers (RSMs) must approve discounts greater than 5%. Regional vice presidents (RVPs) also must approve discounts greater than 10%. Which two steps should a consultant recommend to satisfy these requirements7 Choose 2 answers A. Create two Approval Processes, one with the RSM and one with the RVP. B. Use Process Builder to send an approval Task and email to the RSM and RVP. C. Use Process Builder to automatically submit approvals over a 5% discount. D. Create a two-step Approval Process with the RSM and RVP as approvers. Answer: A, D Explanation: Question: 154 Universal Containers (UC) has acquired another company that uses Salesforce and is migrating its legacy email alerts, and approval processes. Which two steps should the consultant perform to maintain data integrity? Choose 2 answers A. Enable the Create Audit Fields permission to insert historically accurate records. B. Use the Salesforce Approval Process clone feature to migrate approval processes. C. Merge the legacy Salesforce org into UC's Salesforce org and migrate the approval processes. D. Insert users, and then migrate email alerts and approval processes into UCs Salesforce org. Answer: A, D Questions & Answers PDF P-52 www.premiumdumps.com Explanation: Question: 155 Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly installments beginning in the month the products are sold. The admin needs to configure Sales Good to accommodate the new pricing term and to help the finance department forecast easily. What should the consultant recommend to meet the requirement? A. Use Revenue Schedules to capture installment payment plan details for each Product. B. Add a custom field to the Quotes object to capture the number of installments, C. Set the default quantities to 12, 24, and 36 in a new Price Book for installment sales. D. Create a Process Builder to create an Order for each installment payment. Answer: B Explanation: Question: 156 Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with ...opportunities are missing Contacts. Which feature should a consultant recommend to build this report? A. Custom report type B. Joined report C. Cross filter D. Custom filter Answer: C Explanation: Question: 157 Cloud Kicks (CK) uses a sales model where pre defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization wide default access set to Public Read/1 for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope responsibility. CK wants to allow reps to view any Account, but restrict editing to only reps who are responsible for those specific Accounts. Which two steps should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits? Choose 2 answers A. Change Account organization-wide defaults to Private. B. Enable Account Teams to allow owners to grant Read/Write access. C. Create an Account sharing rule to grant Read/Write access to all Accounts. D. Change Account organization-wide defaults to Public/Read-Only. Questions & Answers PDF P-53 www.premiumdumps.com Answer: B, D Explanation: Question: 158 Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions. What are three steps for successful change and seasonal release management? Choose 3 answers A. Prioritize executive requests. B. Train end users after deployment. C. Communicate updates to end user. D. Create an org development model. E. Collect input from stakeholders. Answer: A, C, D Explanation: Question: 159 Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders. Which two Salesforce features should a consultant recommend to meet this requirement Choose 2 answers A. Enable Orders without Price Books. B. Enable Zero Quantity Orders. C. Enable Negative Quantity for Order Products. D. Enable Reduction Orders. Answer: B, D Explanation: Question: 160 Cloud Kicks has configured Account Teams and is ready to go live in Production. How should the consultant migrate Account Team configuration to Production? A. Push with Workbench. B. import with Data Loader. C. Create manually. D. Deploy with Change Sets. Answer: B Questions & Answers PDF P-54 www.premiumdumps.com Explanation: Question: 161 Cloud Kicks has hired a consultant to help with its initial Salesforce implementation. Which three steps should the consultant take to help Cloud Kicks get Salesforce up and running? Choose 3 answers A. Define company vision. B. Finalize integrations. C. Prioritize goats. D. Define KPIs. E. Analyze competitors. Answer: A, C, D Explanation: Question: 162 At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue. What should the consultant consider when designing a revenue sharing solution? A. Revenue splits are required in order to use overlay splits. B. Overlay splits Allocated on art Opportunity can total any percentage. C. Overlay splits can be assigned to any user with the appropriate profile. D. Revenue splits allocated on an Opportunity can total any percentage. Answer: B Explanation: Question: 163 During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate4 into the current project. Which best practice should the consultant use to refocus the meeting and stay on topic? A. Tell key stakeholders that the team is focused on other ideas, B. Remind the team of the purpose and scope of this project. C. Incorporate the new ideas into the solution design. D. Invite only the subject matter experts to subsequent workshops. Answer: B Explanation: Questions & Answers PDF P-55 www.premiumdumps.com Question: 164 Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible. Which Salesforce functionality should the consultant recommend to meet the requirement? A. Create Opportunity Teams to manage Tasks. B. Leave the Task's Assigned To held bank C. Use workflows to create a Task for each team member. D. Assign Tasks to a queue to share work efficiently. Answer: D Explanation: Question: 165 Cloud Kicks plans to integrate its email system with Salesforce, and wants to show the last 2 months of email activity to its 75 sales reps. What should a consultant recommend to meet this requirement? A. Sales Cloud Einstein B. Einstein Activity Capture Standard C. Email to Salesforce D. Sales Cloud Console Answer: B Explanation: Question: 166 Cloud Kicks (CK) has a custom object, Project__c, that has a lookup relationship to the Opportunity object. The CK project manager has requested a report that includes both Project__c and Opportunity data. What should the consultant use to include data from both the Project__c and Opportunity objects in one report? A. Matrix reports B. Junction reports C. Cross-object filters D. Custom report types Answer: D Explanation: Question: 167 Questions & Answers PDF P-56 www.premiumdumps.com The sales team at Cloud kicks Cloud has roughly 100 members. The sales director has requested that newly created reports be shared with the sales team. How should the consultant efficiently share these reports? A. Create a report folder, add members in a specific profile, and share the Report folder. B. Create a report folder, add members in a specific Role, and share the Report folder. C. Create a report folder, add members to a Private Group, and share the Report folder. D. Create a report folder, add members in a specific Queue, and share the Report folder. Answer: B Explanation: Question: 168 Cloud Kicks has a requirement to measure end user adoption and data quality in Salesforce. Which solution should the consultant recommend? A. Einstein Conversation Insight-