SCM 373 Final Exam

What is the desired result from scenario planning? a. Active conversations generated about the future. b. A strategic partnering relationship. c. Software applications that enable monitoring events. d. All of the above e. Only A and C

a. Active conversations generated about the future.

Which kind of warehouse arrangement is likely to have the greatest fixed cost for a company? a. Building a private automated warehouse b. Leasing a warehouse c. Long-term public warehousing d. Long-term contract warehousing e. Building a private warehouse to support manual operations

a. Building a private automated warehouse

_______________ is the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer. a. Cloud computing b. Data mining c. Predictive analytics d. All of the above

a. Cloud computing

Warehouse robotization that is designed to support human activities in the facility are called: a. Collaborative robots (COBOTs) b. Robotic assistance devices (RADs) c. Ergonomic friendly devices (EFDs) d. Mechanized picking systems (MPSs) e. Automated picker system (APS)

a. Collaborative robots (COBOTs)

What do we call an activity or function that your company does extremely well - perhaps serving as a source of competitive advantage? a. Core competency b. Strategic business unit c. Center of excellence d. Best practice e. Civil service

a. Core competency

Life-cycle costing can help a. Create Visibility b. Switching materials c. Increase warranty reserves d. All of the above

a. Create Visibility

IT security typically focuses on preventing three types of malicious behavior, ranging from nuisance to catastrophic. In addition to cyber mischief and cyber theft, we need to be concerned about ______________. a. Cyber Warfare b. Cyber Service c. Cyber blackmail d. All of the above e. Only B & C

a. Cyber Warfare

There are many physical challenges due to the chaotic and uncertain environment during disaster relief. What are the two organizational issues explained in the book that complicate relief efforts even further? a. Divergent goals, managing tradeoffs b. Setting expectations, reaching goals c. Convergent goals, leading efforts d. Realistic expectations, managing expectations e. None of the above

a. Divergent goals, managing tradeoffs

Which of the following is NOT considered a value-added service? a. Documentation b. Labeling c. Store-ready displays d. Parts sequencing e. Light Assembly

a. Documentation

Exploding offers: a. Encourage college students to accept job offers quickly, or the offer is revoked b. Start out high, and take benefits, such as signing bonuses away if you delay signing c. Are becoming rare d. All of the above e. Only a and b

a. Encourage college students to accept job offers quickly, or the offer is revoked

Almost one in three Americans now freelance (over 40 million people) due to the flexibility it provides. Before you decide to become a freelancer yourself, you should think about the two big risks that come with freelancing. What are these two core risks? a. Feast-or-famine workload, saving for retirement b. Saving for retirement, never enough work c. Sharing responsibility, setting goals d. Social loafing, greenwashing e. Freeloading, saving for retirement

a. Feast-or-famine workload, saving for retirement

Which warehouse operation supports the mass customization of products in distribution centers once a customer order is placed? Customized packaging of water bottles with private labels is one example of this kind of operation a. Form postponement b. Accumulating c. Containerization of freight d. Contract warehousing e. Materials handling

a. Form postponement

Showrooming means . . .? a. Going to a showroom (store) to look at something then buying it on-line. b. Shopping on-line to check prices and the nature of items, then going to a store to buy. c. Buying on-line, then picking up at a store. d. Only B and C e. None of the above

a. Going to a showroom (store) to look at something then buying it on-line.

In comparison to forward logistics, reverse logistics costs are generally: a. Higher transportation costs b. Higher inventory carrying costs c. Higher shrinkage d. Lower obsolescence e. All of the above

a. Higher transportation costs

Which reason below justifies the use of contract warehousing? a. It allows the company a degree of control yet is less expensive than private warehousing. b. It requires more in-depth negotiations than public warehousing to secure. c. It provides the warehouse customer with greater control than private warehousing. d. It demonstrates a greater commitment to customers than buying a private warehouse. e. The risks of inventory loss and damage are minimal in contract warehousing.

a. It allows the company a degree of control yet is less expensive than private warehousing.

When a company is just beginning its ecommerce sales channel, which of the following is appropriate? a. It should always outsource to an experienced company to lower its risk. b. It should partner with non-competitors on its websites. c. It should carefully weigh the potential knowledge it might give away by letting someone else manage its e-commerce activities. d. It should outsource call centers. e. All of the above

a. It should always outsource to an experienced company to lower its risk

Risks associated with logistics services outsourcing include a. Lose visibility into costs b. Costs are likely to be higher when outsourcing c. It is better to own assets yourself d. 3PL's not trustworthy e. None of the above

a. Lose visibility into costs

Which of the following is NOT one of the examples given for what transportation management systems (TMS) can do for your company? a. Obtain better deals with materials suppliers and customers. b. Identify optimal transportation routes. c. Provide comparative data to select the right carrier. d. Track shipments in real time. e. Create a plan for an optimal vehicle load.

a. Obtain better deals with materials suppliers and customers.

What is the term used for very short-term warehousing arrangements that allow clients to use as much or little space as they would like for periods of days or weeks? a. On-demand warehousing b. Disruptive warehousing c. Opportunistic warehousing d. Protective warehousing e. Proactive warehousing

a. On-demand warehousing

Which warehouse activity involves the selection of particular stock items needed to fulfill a customer order? a. Order picking b. Stockpiling c. Storage placement d. Warehouse shopping e. Cross-docking

a. Order picking

Menu pricing refers to which of the following? a. Paying only for the space and service that you use. b. Ordering lunch from the warehouse cafeteria. c. Ordering warehousing services over the Internet. d. Intensely competitive negotiations designed to get the lowest price possible from a warehouser.

a. Paying only for the space and service that you use.

Which order fulfillment (quality) measure refers to the number (percentage) of orders delivered defect-free over a specified period of time? a. Perfect order completion b. Order accuracy c. Cost per order d. Order cycle time e. On-time delivery

a. Perfect order completion

Scanning products in a staging area to make sure that the right items were gathered for shipment is a form of what management tool? a. Poke yoka b. Double screening c. Loss prevention d. Cycle counting e. Exit strategy

a. Poke yoka

One of the main challenges in conducting effective HADR supply chains is managing tradeoffs. What are the two main tradeoffs that you need to manage carefully? a. Pre-positioning materials, assembling and deploying resources b. Type of supply chain, who to partner with in providing aid c. Prioritizing disasters, pre-positioning materials d. Who to partner with in providing aid, gathering resources e. None of the above

a. Pre-positioning materials, assembling and deploying resources

The "Basel Ban" a. Put an end to the export of hazardous waste from rich to poor countries b. Stopped the recall of hazardous waste c. Increased the movement of waste electronics to aAfrica d. Was coordinated by the United Nations e. All of the above

a. Put an end to the export of hazardous waste from rich to poor countries

If the firm makes reverse logistics a priority and figures out how to do it well it can result in: a. Reduction of the carbon footprint b. Create positive customer buzz c. Boost the bottom line d. All of the above

a. Reduction of the carbon footprint

Because returns are often changed against sales, a. Salespeople fight returns b. Buyers expedite returns c. Suppliers deduct from their invoices d. None of the above

a. Salespeople fight returns

What is the last route marker managers should follow on the proven path to IT enablement in order to help their company maximize their return on IT investments? a. Stay balanced over the long haul b. Keep eye on capabilities-technology map c. Drive innovation in everywhere d. Be guided by the 3Ps of IT adoption e. None of the above

a. Stay balanced over the long haul

Which of the following are reasons companies are concerned about the number of qualified employees in the future? a. The aging and retirement of baby boomers. b. A small and decreasing percent of the population is graduating from college. c. Millennials have unreasonable demand for the workplace. d. More families want to have a parent at home, reducing the size of the workforce. e. All of the above

a. The aging and retirement of baby boomers.

What is one way effective that we can lessen the impact of trade-offs in logistics? a. Give the customers everything they want b. Apply lean principles to reduce waste c. Stay ahead of the game changers d. All of the above e. None of the above

b. Apply lean principles to reduce waste

What is the material handling technology that is computer controlled and often used in the reserve area of a case-pick operation? a. Warehouse management system b. Automated storage and retrieval system c. Palletizer d. Forklift truck e. Electronic data interchange

b. Automated storage and retrieval system

The e-commerce order fulfillment strategy that requires retail stores to collect the item and deliver it to the customer is called... a. Buy online pick up in store (BOPIS) b. Buy online ship from store (BOSS) c. Retail warehouse operation (RWO) d. Do it yourself warehouse (DIYW) e. Pick pack and ship warehouse (PPSW)

b. Buy online ship from store (BOSS)

Technology disruption . . .? a. Is viewed as disruption because it puts companies out of business. b. Can have a profound impact on logistics and supply chain management. c. Is slowing down, as we have already discovered most things. d. Seldom causes much managerial heartache.

b. Can have a profound impact on logistics and supply chain management.

The EICC exists to: a. Make it easier for consumers for consumers to collect on their returns b. Combat improper handling of electronic waste. c. Reduce European returns d. None of the above

b. Combat improper handling of electronic waste.

One of the main reasons that logistics service providers (3PLs) expand their service offerings is because: a. They need to invest the extra cash from all their profits b. Competition forces them to expand into new areas to improve margins c. They are simply looking for a new challenge d. It is a logical progression towards vertical integration e. All of the above

b. Competition forces them to expand into new areas to improve margins

When implementing lifecycle costing, a firm should a. Benchmark b. Consider all costs c. Calculate supplier costs d. All of the above

b. Consider all costs

_______________ is technology that manages company's interactions with customers to organize automate, and synchronize sales, marketing, customer service, and technical support. a. Customer profiling b. Customer relationship management c. Social media d. All of the above

b. Customer relationship management

Items are not first quality product as they were not carefully checked prior to shipment or damaged in transit. These returns of product to the manufacturer driven by the retailer's choice (not the consumers) are defined as: a. Product Recalls b. Damage returns c. Consumer returns d. Asset Returns

b. Damage returns

Proactive scanning is part science; that is, it is ________________. It is also part art; that is, scanning improves if you ask, ________________. a. Contract driven; "How come . . . ?" b. Data driven; "What if . . . ?" c. Contract driven; "What if. . .?" d. Fundamental; "How come. . . ?" e. None of the above

b. Data driven; "What if . . . ?"

____________ is the computational process of discovering patterns in large data sets turning raw data into useful information. a. Cloud computing b. Data mining c. Predictive analytics d. All of the above e. Only A & C

b. Data mining

Chargebacks are: a. Invoices that suppliers give to buyers b. Deductions from a supplier's invoice c. Deductions from a retailer's invoice d. Increases in price e. All of the above

b. Deductions from a supplier's invoice

Six sigma relies on what methodology to structure the problem solving in the attempt to improve work processes? a. Lean methodology b. Define-Measure-Analyze-Improve-Control (DMAIC) c. Root-cause methodology d. Lineside problem-solving e. On-the-spot problem-solving

b. Define-Measure-Analyze-Improve-Control (DMAIC)

DFRL refers to: a. Denied for reverse logistics b. Designed for reverse logistics c. Debit final reverse logistics d. Degrade for reverse logistics e. None of the above

b. Designed for reverse logistics

Having a decision process in place to return unused, new products back to the retail shelf instead of shipping them back through the returns channel is an example of: a. Avoidance b. Gatekeeping c. Zero Returns d. Central Returns Centers

b. Gatekeeping

Screening of defective and unwarranted returned merchandise at the entry point into the reverse logistics process is termed: a. Quick disposition b. Gatekeeping c. Returns avoidance d. Asset recovery e. All of the above

b. Gatekeeping

The challenge of getting products to customers . . .? a. Is a new frontier for logistics. b. Has been an issue for literally thousands of years. c. Was solved by Wells Fargo stagecoach. d. Is not a problem today. e. Only C & D

b. Has been an issue for literally thousands of years.

To reduce returns a good strategy would be to a. Tighten your returns policy b. Help your customers make the "right" buying decision in the first place c. Accept the cost of returns and accept smaller margins d. Build a great reverse logistics system enabling a firm to have a liberal returns policy as a competitive weapon e. All of the above

b. Help your customers make the "right" buying decision in the first place

_______________ and _______________ are two categories of negative, but common outcomes when companies get caught in the danger zone of IT adoption? a. Implementation challenges; High costs b. Implementation challenges; Me-too capabilities c. High costs; Delayed implementations d. High costs; Me-too capabilities e. All of the above

b. Implementation challenges; Me-too capabilities

Which of the following is not one of the technology traps associated with IT investments? a. Technology as a silver bullet b. Invest in strategic capabilities c. Shiny-hardware syndrome d. Island of automation e. None of the above

b. Invest in strategic capabilities

Omni-channel . . .? a. Is just another name for multi-channel. b. Is a big challenge for logistics. c. Only applies to retailers. d. All of the above e. Only B & C

b. Is a big challenge for logistics.

Which of the following describes a pilot project? a. It is the same as scenario analysis b. It has you test an idea on a small scale before implementing more broadly c. It is so expensive that it is rarely done d. It is a good way to delay a project that you would rather not implement e. All of the above

b. It has you test an idea on a small scale before implementing more broadly

Why is the determination of the appropriate size of a private warehouse so important? a. It is impossible to change the capacity of a warehouse. b. It is a decision that you will probably live with for many years. c. Public warehouse space is almost impossible to find in most areas. d. You can never lease your excess capacity. e. Property taxes as a function of square footage are negligible (very low).

b. It is a decision that you will probably live with for many years.

Why have warehouses traditionally been placed in locations outside of cities? a. It is easier to find warehouse labor outside of cities b. Land is more available and it costs less c. It is easier to reach large collections of customers outside the city. d. It is difficult to find transportation services in the city e. Companies prefer some separation and distance between production and warehousing

b. Land is more available and it costs less

Which of the following is NOT a classic warehouse layout principle? a. Minimize distance b. Maximize aisle space c. Create a smooth flow d. Use a single story e. None of the above; that is, they are all classic principles of warehouse design.

b. Maximize aisle space

What were the two examples given of temporary supply chains in the book? a. Olympics, space shuttles b. Movie production, Olympics c. Movie production, space shuttles d. Circus, space shuttles e. Cirque du Soleil, college sports teams

b. Movie production, Olympics

Which of the following are true regarding change management? a. Most changes are successful if well-planned. b. Only around 30% of change initiatives either completely or mostly successful. c. Change management can be learned through strategic cost management. d. Consultants should lead the change initiative.

b. Only around 30% of change initiatives either completely or mostly successful.

Scientists are concerned that in the next 15 years . . .? a. India will be out of water. b. Over half of the world's population will live in areas of high water stress. c. Droughts will create a shortage of food for half of the world's population. d. 12 billion people will not have access to clean drinking water. e. All of the above are true

b. Over half of the world's population will live in areas of high water stress.

Consider the following job description. In which stage of the HADR process are you involved? Your job is to evaluate global and country-level infrastructure, pre-position inventory and provide education and training regarding disaster relief. a. Formative b. Preparation and Mitigation c. Extended recovery d. Response (aka, relief) e. Networking

b. Preparation and Mitigation

Consider the following job description. In which stage of the HADR process are you involved? Your job is to invite a variety of entities to participate on an as-needed basis and build a menu of relief capabilities—each of which employ different resources and skills. Another responsibility is to begin building relationships of trust. a. Formative b. Preparation and Mitigation c. Extended recovery d. Response (aka, relief) e. Networking

b. Preparation and Mitigation

In which phase of the HADR process are contingency planning and scenarios analysis most critical? a. Formative b. Preparation and Mitigation c. Extended recovery d. Response (aka, relief) e. Networking

b. Preparation and Mitigation

A cross-dock operation that receives truckload volumes of finished goods from a variety of consumer goods manufacturers and ships truckload volumes of assorted products to nearby retailers would be an example of a warehouse facility that serves which two purposes for the manufacturers? a. Supply mixing and inbound consolidation b. Product mixing and outbound consolidation c. Supply mixing and product mixing d. Product mixing and long-term storage e. Inbound consolidation and equipment utilization

b. Product mixing and outbound consolidation

Which of the following is a relatively new function performed by 3PLs? a. Receipt of goods b. Product processing for final assembly c. Transferring products to storage d. Order picking e. Order staging for shipment

b. Product processing for final assembly

Although blind trust in data can be dangerous when dealing with customers, a well-designed CRM system can help you turn every customer contact into an opportunity to create a ______________ customer. a. Satisfied b. Profitable c. Long-term d. Happy

b. Profitable

Which of the following is a primary role of a breakbulk warehouse? a. Create easy flow through of inventory through the warehouse. b. Receive large-volume truckload (TL) shipments and break them down for shipping to different customers. c. Perform value-added services like labeling and final assembly. d. Help companies avoid paying customs duties on imported products.

b. Receive large-volume truckload (TL) shipments and break them down for shipping to different customers.

Reverse logistics can: a. Increase the costs of materials re-capture and/or disposal. b. Reduce the negative financial impact of recalls c. Only a & b d. None of the above.

b. Reduce the negative financial impact of recalls

What are the two primary drivers of the freelancing trend that are also drivers of temporary supply chains? a. Increased flexibility; More global reach b. Reduced transportation costs; Increased flexibility c. Increased flexibility; Better responsiveness d. Better responsiveness; More global reach e. All of the above

b. Reduced transportation costs; Increased flexibility

Your company realizes that it needs to invest in IT to help fix some problems. While researching the needed IT, senior managers decide to play it safe and buy the most state-of-the-art IT available. What technology trap did they fall prey to? a. Island of automation b. Shiny-hardware syndrome c. Technology dependence illness d. Follow-the-competition mentality e. None of the above

b. Shiny-hardware syndrome

In terms of fossil fuel as a scarce resource, which of the following is true? a. Fuel cells will be the primary alternative fuel in cars by 2020. b. Some companies are placing big bets on electric cars into the future. c. Natural gas is the next big fuel for vehicles. d. Biofuel will solve our problems related to both landfill and fossil fuel.

b. Some companies are placing big bets on electric cars into the future.

What do we call the mathematical expression that predicts the relationship between the number of warehouses and the amount of safety stock inventory that a company can expect to maintain? a. Portfolio effect b. Square root of N rule c. Center-of-gravity effect d. Pareto rule e. Greenhut effect

b. Square root of N rule

Terminal operators a. Manage freight moving through an airport b. Supply equipment to load ships at a port c. Collect taxes from shippers d. All of the above

b. Supply equipment to load ships at a port

Which of the following is not one of the 4Ss that define the benefits of autonomous vehicles? a. Sustainability b. Synchronization c. Safety d. Savings e. Shortages

b. Synchronization

When it comes to environmental pollution from logistics and supply chains, which of the following is true? a. This is no longer an issue for the planet. b. This is an area of increasing concern. c. While it is a concern, we have just about solved the biggest issues. d. Shrinking populations and better technology will take care of it, so we do not need to worry.

b. This is an area of increasing concern.

How does warehousing enable you to take advantage of production economies? a. Warehouses are very large buildings that enable you to perform final assembly for very large quantities of products. b. Warehouses allow you to produce in large quantities and store the product until it is sold. c. Warehouses enable you to ship in full truckload quantities. d. All of the above e. Only A and C

b. Warehouses allow you to produce in large quantities and store the product until it is sold

Customer service in multi-channel versus omni-channel DCs should be . . .? a. Better, because the inventory is dedicated to that channel same inventory. b. Worse, because each channel only has access to inventory in specific DCs. c. Better, because the customer has more possible sources for getting inventory. d. None of the above

b. Worse, because each channel only has access to inventory in specific DCs.

It is important to speak the language of top management because: a. Speed is the only constant in life b. You need to understand and support the organization's strategy c. They are very interested in inventory d. None of the above

b. You need to understand and support the organization's strategy

Which of the following is not a return type? a. Consumer Returns b. Marketing Returns c. Accent Returns d. Damage Returns e. Asset Returns

c. Accent Returns

Institutional knowledge is being lost in companies due to: a. The fact that new hires don't want to learn from their elders b. Baby boomers don't like to share information c. Baby boomers are beginning to retire in droves d. Many employees work from home e. All of the above

c. Baby boomers are beginning to retire in droves

Which of the following is NOT one of the four primary technology components of a CRM system? a. Information display systems b. Data analytics c. Balanced scorecards d. Data storage e. Data capture technology

c. Balanced scorecards

Customer service in omni-channel DCs should be . . .? a. Worse, because everyone is fighting for the same inventory. b. Worse, because the DCs can be far away. c. Better, because the customer has more possible sources for getting inventory. d. None of the above e. Only B & C

c. Better, because the customer has more possible sources for getting inventory.

Freight brokers . . .? a. Are non-asset based companies that arrange logistics services for shippers but do not actually own the trucks or distribution centers that they provide. b. Work with shippers and carriers to match supply and demand but do not actually own the trucks they use. c. Both A & B d. None of the above

c. Both A & B

Which of the following are true regarding effective logistics decision-making? a. Good logistics practices are more important than general good business practices. b. General good business practices are more important than good logistics practices. c. Both are equally important. d. Supply chain practices are always the most important.

c. Both are equally important.

A Walmart associate observes that Hispanic customers are asking for a specific kind of cookware known as a caldero. She shares this insight during the morning meeting. Calderos are soon on the shelf. Walmart has learned the "secret" formula of . . .? a. Selective location of various items b. Creating an element of manufacturing strategy c. Building a wisdom capability; that is, becoming a learning organization d. Shipping a part or product from one plant to another plant

c. Building a wisdom capability; that is, becoming a learning organization

Autonomous vehicles likely have their best application in: a. Ocean shipping b. Driverless cars, such as taxis c. Driverless trucks d. Beer delivery e. All are excellent

c. Driverless trucks

Which of the following is not a type of 3PL? a. TL b. LTL c. ERP d. Pipeline Operators e. All of the above

c. ERP

Cost driver analysis: a. Focuses on understanding how driver training helps costs b. Is an important part of strategic cost management c. Explores which supply chain activities create costs and value d. Is part of supply chain analysis e. All of the above

c. Explores which supply chain activities create costs and value

Consider the following job description. In which stage of the HADR process are you involved? Your job is to clear debris and rebuild infrastructure, helping the community or region achieve normalcy. a. Formative b. Preparation and Mitigation c. Extended recovery d. Response (aka, relief) e. Networking

c. Extended recovery

Consider the following job description. In which stage of the HADR process are you involved? Your job is to measure the quality and impact of the relief effort, define lessons learned, and adjust future plans. a. Formative b. Preparation and Mitigation c. Extended recovery d. Response (aka, relief) e. Networking

c. Extended recovery

Because you cannot anticipate all manmade and natural disaster in terms of timing, magnitude, and consequences, your continuity plan must be ____________ and _____________ to unexpected events. a. Demand driven; highly volatile b. Firm; resolute c. Flexible; adaptable d. Based in one location; identifiable e. None of the above

c. Flexible; adaptable

The goal of HADR is to save lives. To do so, you need to manage a variety of activities that are broken into phases or stages. Which of the following is NOT one of the principal stages of HADR? a. Extended recovery b. Preparation and mitigation c. Formative d. Response e. All of the above

c. Formative

A primary reason that firms outsource logistics is to: a. Make their suppliers do more work b. They do not know how to do logistics c. Free up capital to invest in other value-added activities d. All of the above

c. Free up capital to invest in other value-added activities

Highly automated warehouses tend to be ...? a. Located in remote locations b. Highly seasonal facilities c. High volume facilities d. Low overhead cost e. All of the above

c. High volume facilities

Data is used to build a/an _________________________. a. B2B commerce solution b. Distribution channel c. Information-sharing capability d. Forecast error

c. Information-sharing capability

Which of the following is true regarding the 3PL industry? a. The highest margins are made by providing local distribution b. Value-added services provide the highest margins on average c. Integrated solutions provide the highest average margin d. Everyone makes good money if you do a good job e. None of the above

c. Integrated solutions provide the highest average margin

Product returned from a position forward in the supply chain often due to slow sales, loading the trade, or the need to reposition inventory are defined as: a. Damage returns b. Asset Returns c. Marketing returns d. Environmental returns

c. Marketing returns

Which of the following is NOT a traditional warehouse activity? a. Receiving b. Putaway c. Mass transit d. Consolidating and staging e. Loading and shipping

c. Mass transit

Which of the following is not one of the 3Ps of successful technology implementation? a. Process b. Performance Measurement c. Panacea d. People

c. Panacea

Which of the following is NOT a key step in the nominal group technique group brainstorming process? a. Individual idea generation b. Problem identification and definition c. Problem resolution and follow up d. Solution generation e. Decision making

c. Problem resolution and follow up

______________ involves the wireless non-contact use of radio-frequency fields to transfer data for the purpose of automatically identifying and tracking tags attached to objects. a. Bar codes b. Point of sales systems c. RFID d. All of the above e. Only A & C

c. RFID

When a large volume of product is received at a case-pick warehouse, where is it likely to be placed initially? a. Forward picking location b. It will remain in the receiving yard for several days c. Reserve storage d. Shipping area e. Case pick area

c. Reserve storage

Which of the following were necessary before e-commerce could become a reality? a. A large population in small towns with little/no access to shopping b. Post office had to drop its shipping rates c. Secure interface available to shop on-line d. All of the above e. Only a and c

c. Secure interface available to shop on-line

Which kind of warehouse arrangement is likely to have the highest variable cost for a company? a. Building a private automated warehouse b. Leasing a warehouse c. Short-term public warehousing d. Long-term contract warehousing e. Building a private warehouse to support manual operations

c. Short-term public warehousing

Which of the following is not one of the 5S terms (in English)? a. Sort out b. Set in order c. Stage d. Shine e. Standardize

c. Stage

Simply put, omni-channel distribution is which of the following? a. A huge drain of cash that rarely works out well b. Probably going to go away c. The ability to deliver anything, anytime, from anywhere d. All of the above e. None of the above

c. The ability to deliver anything, anytime, from anywhere

Which of the following utilities are provided by distribution channels? a. Time and place b. Electricity and water c. Time, place, & quantity d. Only quantity e. All of the above

c. Time, place, & quantity

Which of the following is the most frequently outsourced logistics activity? a. Reverse logistics b. Warehousing c. Transportation d. Information Technology e. Customer Service

c. Transportation

Which of the following activity costs tends to decrease as we add warehouses to a distribution network and, then, increases such that it forms a "U" shape? a. Warehouse costs b. Inventory costs c. Transportation costs d. Cost of lost sales e. Order processing costs

c. Transportation costs

Specialists logistics service providers usually a. Have high margins b. Generally, operate globally c. Usually offer value-added services d. All of the above

c. Usually offer value-added services

The three elements of strategic cost management are: a. Purchasing, logistics and accounting b. Value proposition analysis, Supplier analysis, and customer analysis c. Value proposition analysis, supply chain analysis and cost driver analysis d. Supplier analysis, supply chain analysis and cost analysis e. It depends on your industry

c. Value proposition analysis, supply chain analysis and cost driver analysis

When comparing showrooming to webrooming, which of the following is true? a. More customers complete a purchase through just visiting a store than doing either of the above. b. More customers complete a purchase just shopping on-line than with either webrooming or showrooming. c. Webrooming is more popular than showrooming. d. None of the above

c. Webrooming is more popular than showrooming.

Which of the following is one of the distinguishing features of Omni-channel distribution? a. You nearly always need a consultant to implement it b. You generally have significant more automated DCs c. You generally have access to/visibility of all of the inventory in the system d. All of the above e. Only A & B

c. You generally have access to/visibility of all of the inventory in the system

Clicks-and-mortar or click and collect means which of the following? a. The retailer is thinking about having an on-line presence. b. You place an on-line order and it is delivered to where you work. c. You place an order on line then pick it up at a physical location. d. Any of the above may be clicks-and-mortar. e. None of the above

c. You place an order on line then pick it up at a physical location.

3PLs suffer from a high turnover rate because: a. 3PLs are hard to work for b. They do not pay as well as many of their customers c. The job is difficult d. All of the above

d. All of the above

A benefit of additive manufacturing is that it . . .? a. Could help entrepreneurs reach the market with new products faster and cheaper b. Allows easy replication of spare parts c. Supports reduced finished goods inventory d. All of the above e. Only A and B

d. All of the above

Advantages of private fleet include a. Lower risk b. Greater control c. Leverage with carriers d. All of the above

d. All of the above

After successfully following all of the route markers on the path to IT enablement your company has reached the hardest part: establishing a culture that stays balanced. What do you need to keep investing in to insure your IT success lasts? a. Trust b. Open and honest communication c. An infrastructure of aligned goals, measurement, and training d. All of the above

d. All of the above

As you spend a larger portion of your logistics bill on outsourced services, you may a. Shifting 3PL Selection to Purchasing b. Seeking Leverage c. Reduce administrative costs d. All of the above

d. All of the above

By charging more for fast delivery, e-commerce retailers: a. Make the true cost of decisions more apparent b. Make customers think about how quickly they really need something c. Give the customers choices d. All of the above e. Only a and c

d. All of the above

Efficient reverse logistics enables firms to: a. Offer more competitive returns policies and experiences b. Create a positive customer experience. c. Reduces the costs of returns. d. All of the above

d. All of the above

How does efficient reverse logistics enable e-commerce? a. Reduces the cost of returns b. Reduces consumer risk c. Improves consumer experience d. All of the above

d. All of the above

How has IT changed international shipping? a. Hot hatching capabilities b. Customs preclearance c. Customs border protection d. All of the above

d. All of the above

Logistics and supply chain management offers a great career—one that will enable you to do which of the following? a. Earn good money b. Explore and develop your own possibilities c. Make the world a better place d. All of the above e. None of the above

d. All of the above

Many of the common metrics used in order fulfillment in warehousing are also used in . . .? a. Cross-dock performance b. Customer service performance c. Warehouse productivity performance d. All of the above e. None of the above

d. All of the above

Non-asset base 3 PLs include: a. Freight brokers b. Freight forwarders c. Lead Logistics providers d. All of the above e. Only A and B

d. All of the above

Quantum computing a. Uses a differently way or representing data than currently computing b. Is already available commercially c. Will be useful in solving very complex logistics problems d. All of the above e. None of the above

d. All of the above

Reasons that oil prices and demand have not continued to grow as predicted include: a. Increased focus on energy efficiency b. Use of alternative energies is growing c. Growing concerns and awareness of the environmental implications of oil usage d. All of the above e. Only a and b

d. All of the above

The principle "Inventory is a friend, with benefits and costs" means which of the following? a. We need to manage our inventory and not let inventory manage us. b. We need to keep inventory moving instead of sitting around and using cash. c. We need to have the right inventory. d. All of the above e. Only B and C

d. All of the above

Water scarcity affects . . .? a. Where people live b. The need for commercial transportation c. The global availability of food d. All of the above e. Only b and c

d. All of the above

When a manufacturer gives customers a small allowance to cover any potentially damaged product, this: a. Is known as a swell allowance or an adjustable rate program b. Has the same effect as a zero-returns policy c. Is a technique for returns avoidance d. All of the above

d. All of the above

Which are the following are true regarding a public warehousing firm? a. It is a 3PL that stores product for many different customers on an "as-needed" short-term basis. b. Implies a short-term contract c. Some customers may utilize the same 3PL for many years even though it is designed to be short-term storage. d. All of the above

d. All of the above

Which of the following are benefits of a capabilities-technology map? a. They help managers make disciplined technology investment decisions. b. They show which technologies support desired strategic capabilities, and which do not. c. They reduce technophobia d. All of the above e. Only A & B

d. All of the above

Which of the following are considered forms of cyber mischief? a. Denial of service attacks b. Sending malicious viruses c. Phishing d. All of the above a. Only A & B

d. All of the above

Which of the following are true about Intermodal Freight Transporters? a. They are 3PLs that manage the movement of freight across multiple transportation modes. b. They usually arrange for full container or rail car shipments movements. c. They do not usually take the products out of the containers. d. All of the above

d. All of the above

Which of the following happens when you add additional warehouses to your distribution network? a. You cancel out the portfolio effect at individual warehouses. b. You increase your total network safety stock. c. You decrease the safety stock at each distribution center. d. All of the above e. Only A and B

d. All of the above

Which of the following have been or are part of Walmart's omni-channel footprint? a. Site to store b. Grab & Go c. Drive through grocery d. All of the above e. Only A & B

d. All of the above

Which of the following is a key role of a transportation management system? a. Create a plan for an optimal vehicle load b. Help select the right carrier for an order c. Identify the optimal route d. All of the above e. Only A & C

d. All of the above

Which of the following is a major reason that traditional bricks-and-mortar retailers have difficulty making money on e-commerce? a. The last-mile problem b. Redundant investments in warehousing and inventory c. Higher product returns d. All of the above e. None of the above

d. All of the above

Which of the following is a popular value-added service performed in modern warehousing? a. Mass customization b. Final Assembly c. Repair d. All of the above

d. All of the above

Which warehouse productivity measure provides a good assessment for the speed of warehouse worker activity? a. Lines per hour b. Orders per hour c. Items per hour d. All of the above e. None of the above

d. All of the above

Bringing back store equipment would be an example of: a. Marketing Returns b. Consumer Returns c. Damage Returns d. Asset Returns e. None of the above

d. Asset Returns

Which of the following is not a common module found in an ERP system? a. Human resource management b. Financial management c. Manufacturing management d. C-suite decision management e. Business analytics and intelligence

d. C-suite decision management

An ERP system is defined as a single database surrounded by application programs that take data from the database and either _______________ or _______________ for the firm. a. Create databases, define mechanisms b. Define mechanisms, prioritze operations c. Prioritize operations, prioritize strategies d. Conduct analysis, collect additional data e. Prioritize operations, collect additional data

d. Conduct analysis, collect additional data

What kind of warehouse facility performs very differently from a conventional warehouse by receiving inventory and shipping it out in the same day? a. Rapid-flow warehouse b. Product mixing facility c. Mix-and-match warehouse d. Cross-dock e. High-rise warehouse

d. Cross-dock

Reasons to outsource trucking include: a. Greater control b. Guaranteed capacity c. Lower inventory levels d. Decreased administrative burden or "hassle"

d. Decreased administrative burden or "hassle"

For certain types of work, hives and the Internet are tilting the economics of organization back in favor of _______________. a. Entrepreneurs b. Firms and organizations c. Extended supply chains d. Market exchange e. Permanent supply chains

d. Market exchange

To improve economic efficiencies, freelancers have begun to form hives—a "borderless" operating form that is turning traditional notions of how we organize for work upside down. Which of the following is NOT an element of the hives formed by freelancers? a. Freelancers band together with other solo operators with complementary skills. b. Freelancers market themselves as a one-stop shop for clients. c. Freelancers pitch projects as one, bill as one, and have a single name and website. d. Members of the hive sign contracts for extended periods of time to assist clients e. All of the above

d. Members of the hive sign contracts for extended periods of time to assist clients

Why are companies advised to build single-story warehouses? a. The risk of damage is less b. They cover less ground space than a multi-story facility c. They cost less to build d. Moving product across floors is time-consuming and expensive e. They look impressive when flying over them in an airplane

d. Moving product across floors is time-consuming and expensive

According to the book, data has value when it becomes information that _____________________. a. Is used to create industry standards that are agreed upon. b. You can use to delay making decisions. c. Supplies and buyers can use to justify entering into unending negotiations. d. None of the above.

d. None of the above.

Which of the following is NOT one of the six cores steps of the contingency planning life cycle? a. Improve b. Disruption assessment c. Evaluate d. Obfuscate e. None of the above; that is, they are all steps to contingency planning.

d. Obfuscate

What kind of warehouse is created to serve customers whether they order in bulk quantities, like full-pallet quantities, or individual items for household delivery? a. Omnipotent warehouse b. Omni-shore warehouse c. All-purpose warehouse d. Omni-channel warehouse e. Versatile warehouse

d. Omni-channel Warehouse

On-time delivery expresses what type of warehouse performance? a. product availability b. Warehouse productivity c. Customer satisfaction d. Order fulfillment quality e. Warehouse speed

d. Order fulfillment quality

Consider the following job description. In which stage of the HADR process are you involved? Your job is to move vital resources to location where they are needed, find and rescue victims, provide shelter and medical services as needed, and help establish order. a. Formative b. Preparation and Mitigation c. Extended recovery d. Response (aka, relief) e. Networking

d. Response (aka, relief)

Consumer returns are: a. Product return because of slow sales, the need to reposition inventory, or loading the trade b. Reusable pallets, racks, or totes c. Product recalls hazardous materials d. Retail returns due to buyers' remorse or defects e. All of the above

d. Retail returns due to buyers' remorse or defects

Why is Six sigma finding application in warehouses? a. Warehouses typically have terrible service and require dramatic changes. b. Warehouses are very unsafe places to work and six sigma eliminates work hazards. c. Customers usually demand that their warehouse providers achieve six sigma quality. d. Six sigma helps to improve the quality of warehouse processes just like it helps in manufacturing processes. e. Governments usually require warehouses to implement six sigma programs.

d. Six sigma helps to improve the quality of warehouse processes just like it helps in manufacturing processes

Which of the following is NOT one of the ways retailers are changing the way they do business by analyzing data on consumer buying behavior they have captured using a loyalty program? a. Pricing b. Targeted promotions c. Product selection d. Store location e. New product development

d. Store location

3M employed a knowledge management system (KMS) to help employees find the right talent to help them develop product ideas. This is an example of a. Converting data to information and portraying it in a manner useful for decision-making. b. Negotiating a process, coming to a mutual agreement. c. Conforming to requirements or fitness for use. d. Tapping into the experience and insight of your entire organization.

d. Tapping into the experience and insight of your entire organization.

Your company decides that it is easier to buy IT than to fix your company's culture or re-design underperforming processes. What technology trap has your company fallen into? a. Island of automation b. Technology dependence illness c. Follow-the-competition mentality d. Technology as the silver bullet e. All of the above

d. Technology as the silver bullet

Imagine that you work for a large pharmaceutical manufacturer and embedded in several lots of the children's pain reliever that your firm sells are dark specks. Product experts at your firm believe there is nothing dangerous with the product, but your firm is tasked with deciding whether or not there should be a recall, and executing a recall if it is decided that one is merited. You should: a. Not recall the effected lots of pill bottles b. Hire a third party logistics company to execute the recall but try to keep it quiet c. Alert the FDA and wait until they make a ruling d. Think about how consumers will view this and the long-term impact on your image, and issue a voluntary recall

d. Think about how consumers will view this and the long-term impact on your image, and issue a voluntary recall

What is the primary purpose of a breakbulk facility? a. Perform value-added processing to products in-transit b. To reduce the time of shipping from the supplier to customers c. To reduce the amount of product handling from supplier to customers d. To reduce the summed cost of transportation and warehousing e. All of the above

d. To reduce the summed cost of transportation and warehousing

Which of the following criteria would help you to select the specific site for a new warehouse, as opposed to helping select the larger region in which to locate the facility? a. Quality of life for team members b. Supplier network locations c. State tax abatements d. Traffic congestion e. Company history

d. Traffic congestion

When it comes to impact on the natural environment, which of the following is true? a. E-commerce is much worse than traditional bricks'n mortar shopping. b. Bricks and clicks combines the best of both worlds. c. Traditional retail shopping causes less environmental damage. d. We really don't know which is better for the environment: ecommerce vs. traditional retail. e. Only B & C

d. We really don't know which is better for the environment: ecommerce vs. traditional retail.

Effective humanitarian assistance and disaster relief (HADR) requires effective supply chain management. Which of the following is NOT one of the four main issues impeding effective relief? a. Inadequate logistics b. Weak governance c. Insufficient collaboration d. Weak international support e. Underdeveloped infrastructure

d. Weak international support

Which material is most common for shipping platforms called "pallets?" a. Plastic b. Steel c. Alloys d. Wood e. Corrugated paper

d. Wood

"One man's trash is another man's treasure." Means: a. Products can have residual value after their original destination b. Value can be recaptured. c. Consumers may want a product that another consumer does not.. d. Requires system "drains" e. All of the above

e. All of the above

A WMS is a very effective tool as it not only keeps track of your assets, but also helps you improve warehouse _______________. a. Productivity b. Timeliness c. Space utilization d. Materials flows e. All of the above

e. All of the above

A good reverse logistics system: a. Increases brand loyalty b. Reduces risk to the consumer c. Increases profitability d. Builds customer loyalty e. All of the above

e. All of the above

Centralized Return Centers are used a. Because they reduce cost b. They are better utilizations of space c. They handle returns more efficiently d. They enable faster financial recovery e. All of the above

e. All of the above

Characteristics of reverse logistics are generally: a. Product quality not uniform b. Dispositions of products unclear c. Reverse logistics costs less understandable d. Negotiations around reverse logistics less straightforward e. All of the above

e. All of the above

Cross-docking can achieve which of the following? a. Reduced warehousing cost b. Reduced inventory investment c. Improved inventory flow and velocity d. Improved synchronization between supply and demand e. All of the above

e. All of the above

Customs brokers are . . .? a. Similar to freight forwarders and specialize in international regulation. b. Responsible for knowing all of the relevant rules and regulations from the point of origin through to the destination and ensuring that they are followed. c. Translators, communicating with agencies and governments d. Are often referred to as the import connection e. All of the above

e. All of the above

Gatekeeping means a. Using simple rules and policies to quickly decide how to manage return product b. Determining product target disposition ahead of time c. Making acceptance decisions as close to the consumer as possible d. Making fast decisions on the disposition of product e. All of the above

e. All of the above

Good reverse logistics includes a. Cost reduction b. Improved customer service c. Better environmental performance d. Reduce customer risk e. All of the above

e. All of the above

How does sufficient reverse logistics enhance sustainability? a. Protects brand reputation b. Recovering materials increases value c. Secondary market can be profitable d. Reduces cost e. All of the above

e. All of the above

Integrators generally offer a. Value-added services b. Global operations c. Technology connectivity platforms d. Provide a "one-stop shop" e. All of the above

e. All of the above

Liquidation is a tool retailers use because: a. They bought too much inventory b. They want to stay fresh c. They need to find a home for old products d. Reduce the amount of products placed in the landfills e. All of the above

e. All of the above

Outsourcing logistics services is a good example of a. Utilizing capital better b. Reducing operating expenses c. Carefully managing assets d. Investing in more important needs inside the company e. All of the above

e. All of the above

Reasons to outsource logistics include a. Logistics service provider expertise b. Better responsiveness c. Careful asset management d. Employee reduction e. All of the above

e. All of the above

Return Avoidance includes: a. Finding ways to minimize the number of return requests b. Ensuring that the quality of product is high c. Insuring that the consumer can figure out how to use the product d. Changing promotional programs that load the trade e. All of the above

e. All of the above

Reverse logistics management: a. Is the process of moving goods from downstream in the channel to a point upstream in the channel. b. Recaptures value. c. Deals with returned goods from consumers. d. Requires system "drains" e. All of the above

e. All of the above

The goal of reverse logistics is to: a. Capture value b. Recycle c. Reuse d. Reduce cost e. All of the above

e. All of the above

The major driver(s) of reverse logistics is: a. Growth in e-commerce b. Greater focus on sustainability c. Recycling d. Safety regulation e. All of the above

e. All of the above

Uncertainty in product returns can be caused by: a. Timing issues b. Condition of Packaging c. Condition of Product d. Costs e. All of the above

e. All of the above

Which of the following is a benefit of IT Enablement? a. Substitutes for inventory b. Take time out of processes c. Drives process reengineering d. Enables collaboration e. All of the above f. Only A & D

e. All of the above

Which of the following is a service provider by an integrator? a. Customer relationship management b. Logistics system design c. Omni-channel services d. IT services provision e. All of the above

e. All of the above

Which of the following is something IT-enabled information sharing enables you to do? a. Build lean operations b. Increase agility c. Create distinctive customer value d. Cultivate learning e. All of the above

e. All of the above

Examples of non-asset based logistics service providers would be a. Drayage carriers b. Small package carriers c. Air freight carriers d. Terminal operators e. None of the above

e. None of the above

Quantum computing is: a. A long way from being a reality b. The backbone underlying social media c. Like current computing but quantumly more powerful d. All of the above e. None of the above

e. None of the above

When it comes to companies that serve both consumer and wholesale markets, which of the following is true? a. Omni-channel won't work. b. Omni-channel can only be used for the retail business. c. You need two separate omni-channels- one wholesale and one retail. d. All of the above e. None of the above

e. None of the above

Which of the following is not one of the technology traps associated with IT investments? a. Technology as a silver bullet b. Follow-the-competition mentality c. Shiny-hardware syndrome d. Island of automation e. None of the above

e. None of the above

Key capabilities you need to develop to make omni-channel work for you include which of the following? a. Ability to determine optimal ship points. b. Develop efficient picking. c. Find the right mix of products by region. d. All of the above e. Only A & B

e. Only A & B

Modern IT enables you to ship product around the world more efficiently and quickly by enabling you to _______________? a. Pre-clear customs b. Offload containers quickly in port c. Know what your customers are going to order before they actually place the order d. All of the above e. Only A & B

e. Only A & B

When it comes to DCs, which of the following is true? a. Omni-channel DCs may fill orders from any location. b. Omni-channel DCs may deal with more complexity in terms of order sizes and shipping. c. Omni-channel may try to eliminate DCs. d. All of the above e. Only A & B

e. Only A & B

For which of the following reasons is talent development a big concern? a. There are not enough young people to take over the positions that the baby boomers are leaving. b. Some countries, such as Japan and Korea, are already experiencing labor shortages. c. Young people--known as millenials--do not want to find fulltime jobs. d. All of the above e. Only A and B

e. Only A and B

In logistics, when we say "value is the key," what do we mean? a. Communicate value. Your decisions have both revenue and cost implications. Share success by telling both sides of the story—e.g.; revenue increases and cost decreases. b. Speak the language of top management. You need to understand your organization's strategy and show how your decisions impact the bottom line c. You need to do whatever your customers want to meet their value objectives d. All of the above e. Only A and B

e. Only A and B

Over the next five years, additive manufacturing has great application in which of the following? a. Making specialized replacement parts b. Creating customized products c. Food preparation d. All of the above e. Only A and B

e. Only A and B

What is the warehouse activity that converts generic products into a wide assortment of unique items called? a. Form postponement b. Mass customization c. Delayed gratification d. Order selection e. Only A and B

e. Only A and B

In terms of logistics principles, "Fast is convenient, but costly" means which of the following? a. Faster delivery speed is expensive. b. Fast delivery is going to cost you profitability in the long run. c. Faster delivery speed is costly to the environment. d. All of the above e. Only A and C

e. Only A and C

The principle, "Fast is convenient, but costly means" which of the following? a. Speedier logistics can have a negative environmental impact, increasing costs. b. Speedier logistics can cost in terms of your reputation if you are late. c. Speedier logistics can be more expensive than slower modes. d. All of the above e. Only A and C

e. Only A and C

Which of the following describes traditional retail distribution? a. Was designed to deliver exclusively to retail stores b. Is ideal for online fulfillment c. Is when you go to the store to buy a product d. All of the above e. Only A and C

e. Only A and C

Which of the following is true? a. Amazon was successfully sued by Target over dirty diaper dealings. b. Target is rapidly catching up to Amazon in sales. c. Toys "r" Us successfully sued Amazon for unfair competition when Amazon was managing its e-commerce business. d. All of the above e. Only B & C

e. Only B & C

Drone ships . . .? a. Are currently being tested by the US military. b. Are currently illegal under international law. c. Would free up space currently being used by people to store more cargo. d. All of the above e. Only B and C

e. Only B and C

Which of the following is considered a good business practice? a. Negotiate hard in when you receive your first job offer b. Invest in a good corporate culture and reputation c. Take a holistic perspective d. All of the above e. Only B and C f. Only A and C

e. Only B and C

A warehouse management system (WMS) helps keep track of the movement and storage of the materials in a DC system. Which of the following is NOT one of the four specific aspects of DC systems that a WMS will help track? a. Receiving b. Putaway c. Picking d. Shipping e. Ordering

e. Ordering

Who are the warehouse workers that collect the items order by customers? a. Supervisors b. Delegators c. Staffers d. Mobilizers e. Pickers

e. Pickers

Companies that adopt IT for the right reasons will avoid falling into many of the common technology traps. Which of the following is NOT one of the technology traps listed in the book? a. Island of automation b. Shiny-hardware syndrome c. Follow-the-competition mentality d. Technology as the silver bullet e. Technology adaptive disorder

e. Technology adaptive disorder

Companies that adopt IT for the right reasons will avoid falling into many of the common technology traps. Which of the following is not one of the technology traps listed in the book? a. Island of automation b. Shiny-hardware syndrome c. Follow-the-competition mentality d. Technology as the silver bullet e. Technology dependence illness

e. Technology dependence illness

There is a proven path to IT enablement, which helps companies maximize their return on IT investments. Which of the following is NOT part of the proven path? a. Avoid technology detours b. Be guided by the 3Ps of IT adoption c. Stay balanced over the long haul d. Drive innovation everywhere e. View technology as a solution

e. View technology as a solution

Types of warehousing logistics service providers can include a. Public warehouses b. Contract warehouses c. E-commerce warehouses d. Fulfillment centers e. Centralized return centers f. All of the above

f. All of the above

Difficulties with reverse logistics include: a. They are often out of your control b. The condition of the product is not known in advance c. The carriers for reverse logistics are often unreliable d. All of the above are true e. None of the above are true f. Only A & B.

f. Only A & B.

Integrators a. Offer a full range of value-added services b. Operate across a global geography c. Source from a bevy of specialists. d. Integrate" capabilities from various logistics e. Connect multiple technology platforms f. Devise new "solutions" quickly. g. All of the above

g. All of the above