Sem2 PC Combined

Which of these statements almost always requires verbal communication and would be difficult to express non-verbally? "I have a back pain and cannot sit in an erect position." "I'm excited watching the new film." "The recent budget disaster could have been prevented by better statistical analysis." No answer text provided.

"The recent budget disaster could have been prevented by better statistical analysis."

Which among the following is not a standard format for writing date in a formal letter? 8th Sept 2021 September 8, 2021 8 September 2021 08 September 2021

8th Sept 2021

Written communication is a very crucial mode of communication because 1. It is formal and reliable. 2. It can be used as evidence in case of a lawsuit 3. It is less time consuming than oral communication. 4. It provides references and records. 5. The message conveyed is open to interpretation most of the time. A, B, & E are correct All the above are correct A, B, & D are correct A, C, & E are correct

A, B, & D are correct

In the Pre-Interview phase, a candidate must 1. Gather information about the company 2. Contact the company and interviewer to give names of references 3. Do a self-assessment 4. Know the position you are applying for 5. Think about several topics interesting to you so that you can initiate a new discussion whenever you are not able to answer properly to the interviewers' questions. A, C, & D are correct A, B, & D are correct B, C, & E are correct A, D, & E are correct

A, C, & D are correct

Some important guidelines for writing reports are 1. Adapt A business report must fulfil the objective. 2. Always use first person rather than third person while writing a report. 3. Illustrations are used to present more information in lesser space, support your text, improve comprehension of the reader, and generate the interest of the reader. 4. Preparation and planning elements include identification of purpose of report, target audience, data collection and evaluation, and grouping of material collected. B, C, & D are correct A, C, & D are correct A, B, & C are correct All the above are correct

A, C, & D are correct

For which of the following is business communication important? To promote industrial peace To build relationship with suppliers and customers All of the above As the basis of managerial function

All of the above

Which of these factors should be considered when one is trying to make sense out of ambiguous non-verbal behaviour? The other's mood Context History of the relationship All of these

All of these

Select some of the best practices to follow while attending a Group Discussion 1. Do not digress from the topic and try to steer the discussion of the group towards a conclusive stage. 2. Cite examples and reasons for your viewpoints. 3. Address all the members while presenting your views and avoid indulging in one-to-one discussions. 4. Try to remember names of all members of the group. 5. Try to encourage those members who are submissive or not taking active part in the discussion. A, B, & D are correct All the above are correct A, B, C & E are correct A, B, & E are correct

All the above are correct

Some guidelines to help select the most appropriate visual aid are A. Keep the pictorial representation reader friendly. Keep your target audience in mind while finalizing the visual aid. B. Consider the relevance and use them to highlight the core message. C. Ensure that the pictorial representations are self-explanatory. D. Position the visual aids properly and use them only when it is necessary and relevant. Only A, C & D are correct All the above are correct Only A, B, & C are correct Only B, C, & D are correct

All the above are correct

Some important guidelines for effective writing are 1. Adapt your message to align with the interests of the receiver. 2. Use concrete words. 3. Keep the message simple and concise. 4. Use active voice. Only A, C, & D are correct Only B, C, & D are correct Only A, B, & D are correct All the above are correct

All the above are correct

What are some ways in which you can overcome listener-oriented barriers? Try to keep your ego in check. Focus on the message rather than the appearance or actions of the speaker. Try to develop interest Set aside your preconceived notions Both b & c are correct Only b is correct All the above are correct Both a & c are correct

All the above are correct

Why is good listening skills important in a professional space? To increase self-confidence To enhance productivity To formulate better policies To build better interpersonal relationships Only d is correct Both a & c are correct Both b & d are correct All the above are correct

All the above are correct

Some important guidelines for using illustrations are: A. Do not give a caption or explanation if the illustration is selfexplanatory. B. Place the illustration as close to the first reference as possible. C. It is not necessary to describe the legends. D. Properly integrate the illustration with the text. A, & C are correct B, & C are correct A, & D are correct B, & D are correct

B, & D are correct

You can overcome the barrier of dysfluency by: A) Choosing written communication whenever it's possible. B) Choosing words that are simple and easier to pronounce. C) Anticipating the questions and reactions of the receivers to be ready with responses. D) Logically arranging your ideas. Both A & B are correct Both B & D are correct All the above are correct B, C, & D are correct

B, C, & D are correct

The following are some of the Environment Oriented Barriers that obstructs the flow of communication. Cultural Differences Complexity of Concept Poor Retention Proximity Both a & d are correct All the above are correct Only d is correct Both b & d are correct

Both a & d are correct

Assimilation is an important step towards reading effectively. Its characteristics are a) It includes asking questions is a major part of this step, b) It is absorption and integration of content, c) It includes carefully reading the material and taking notes, d) It includes discussing the content with someone who has already read to get a clearer insight. Both b & c are correct Both a & b are correct All the above are correct Both d & b are correct

Both b & c are correct

Given below are the characteristics of a certain type of reading. Find which reading type is referred to here. A) This reading helps in grasping the important data, completely understanding the text, and acquiring knowledge. B) It focuses on analyzing what the words or text really mean for a better understanding of concepts. Comprehension Labelling Summarizing Studying

Comprehension

Which of these is a chronemic message? An interviewer sits in a less rigid posture Bosses dress formally Employees are late for appointments Employees sit far apart during a meeting

Employees are late for appointments

A business proposal is used for communicating policies, procedures, or related official business within an organization. True False

False

A good listener listens with pre-conceived notions and listens only for facts. True False

False

All the articles, pronouns, models, and prepositions must be stressed while speaking. True False

False

An action-oriented listener focuses on facts and evidence of the message while listening. True False

False

Differences in perception do not affect how the listener conceives the message. True False

False

Graphical representation follows a three-step process - Explaining the characteristics of the graph, Explaining the relevance of the graph, Introducing the graph. True False

False

In Group Discussions, a booster is the member who tries to reduce the tension in case of heated exchange of viewpoints. True False

False

In a formal letter "From" and "To" should be written before writing the respective addresses. True False

False

Just pretending to be attentive even when you are not is the most effective way of carrying out a long telephonic conversation without offending the other person. True False

False

Knowing your audience is not always an important step in public speaking. It is the least important step and can be avoided whenever possible. Knowing your content well is the only crucial step. True False

False

Nowadays, while writing the complementary closure in a letter, "Thanking you" is preferred over "Thank you" True False

False

Only the listener is responsible if the message is misinterpreted, or the flow of transmission gets disturbed True False

False

SQ3R reading technique is a famous technique that includes the steps of Skimming, Questioning, Reading, Reviewing, and Reasoning. True False

False

Sampling is the type of reading in which the reader reads quickly taking minimum pauses, and only focuses on the central idea and connected details of the text message. True False

False

The words within quotation marks are stressed in the following sentences. A) I don't think "he" should get that job. B) I don't think he should get "that" job. The meaning of the sentence remains the same even though stress is applied at different places in the above example. True False

False

Written communication is synchronous. True False

False

Classroom teaching and director board meeting are examples of Group communication Mass communication All of these Intrapersonal communication

Group communication

The official record of discussions and decisions at the meeting is called Minutes Action Sheet Notice Agenda

Minutes

Which of the following statements do NOT qualify as the purpose of a memo? None of the above Informing upcoming events Discussing procedures Congratulating someone

None of the above

Formal and informal nature of communication is not depended on which of the following? Number of people Occassion Purpose Relationship

Number of people

The manager of a company sends an email to all employees, informing them about the necessity of taking insurance policies. One of the employees sends a reply saying that he has already taken one. Here, which of the goals of business communication has got established? Favourable relationship Receiver understanding Organizational goodwill Receiver response

Receiver response

Which of the following indicates the correct sequence of the elements of communication in the communication process? Receiver, Feedback, Sender, Message, Channel Sender, Channel, Message, feedback, Receiver Sender, Receiver, Channel, Message, Feedback Sender, Message, Channel, Receiver, Feedback

Sender, Message, Channel, Receiver, Feedback

Which of the following is wrongly matched? Intimate zone - spouse Personal zone - peers & colleagues Social zone - audience of a musical concert

Social zone - audience of a musical concert

A business report is explained as a document prepared to cater to the information related requirements of a precise audience and acts as an aid to decision making. True False

True

A solicited proposal is when the customer asks for a proposal. They may ask verbally, or they may issue a written Request for Proposals (RFP) True False

True

Business communication is important in conflict resolution. True False

True

Compare and contrast the data while analyzing a graph instead of simply listing the data. True False

True

Conveying information, assisting in future planning, assisting in decision making, and providing solutions are some of the most important purposes of business reports. True False

True

During the pre-writing stage, you are required to understand the purpose and decide how to send the message. True False

True

Negotiation aims for a win-win situation through compromise whereas, persuasion is convincing the other party to shift their ideas or decisions according to yours. True False

True

Non-verbal communication can be both intentional and unintentional. True False

True

Passive listening is listening without asking questions or interrupting the speaker. True False

True

People judge the competence of a speaker by the confidence that he displays. True False

True

Pictorial representations should be carefully interspersed. True False

True

Reading assists in learning the art of empathizing and helps in accommodating into the society in a better way. True False

True

The sender should not fluctuate while communicating orally and should use natural voice. True False

True

Try to become more observant of the differences in non-verbal actions of people from different cultural settings to become a better listener True False

True

Understand the characteristics and weaknesses of each channel before deciding on which channel to go for while sending a message. True False

True

Upward communication helps employees to raise their concerns and present their suggestions to the higher authority. True False

True

When discussing company strategies with employees, the communication will be formal. True False

True

When one party's interests are threatened by the other and the losing party ensures that the negotiation deal does not serve the interest of the other party too, it is called Lose-Lose Orientation. True False

True

One difference between verbal and nonverbal communication is that verbal communication is Usually continuous Usually deliberate More ambiguous Multidimensional

Usually deliberate

In a meeting, the role of a facilitator is to a. Draw out opinion from every member b. Plan and arrange the meeting c. Maintain focus on the agenda d. Monitor the time e. Create a plan for proper implementation a, b, & d are correct a, c, & e are correct All the above are correct a, c, & d are correct

a, c, & d are correct

What are the qualities of a good listener? A good listener rehearses their thought while listening. A good listener makes sure their body language is open and inviting. A good listener will minimize or remove the distractions while listening. A good listener tries to make their point while the other person is speaking. b & c are correct Only b is correct Both a & b are correct All the above are correct

b & c are correct

Yours _______ is used as the complementary closure If you have addressed the recipient by their name in the beginning.

sincerely

Communication is a two-way process one-way process No answer text provided. three-way process

two-way process