Semester 2 HSE Review part 2

Because they contain only natural products, herbal remedies are always safer than prescription medications.

False

Developing good written communication skills is important only for learners who want to work in office or administrative positions in healthcare.

False

Gossip is okay if it is done in private and doesn't hurt anyone's feelings.

False

In order to move up through the levels in Maslow's Hierarchy, every need at the previous level must be met.

False

It is never appropriate to use humor in health care communication encounters.

False

Mastering a set of specific skills will ensure that the healthcare professional is able to communicate effectively.

False

Most individuals whose native language is Spanish have the same beliefs and customs.

False

Only health care professionals who work in office environments or highly technical occupations are likely to use computers in their work.

False

Preparing accurate and meaningful content should be emphasized in health care writing more than grammatical details.

False

The need to work efficiently and be on time for appointments is a value shared internationally.

False

To be computer literate means to be able to correctly use many sophisticated computer programs and applications.

False

When working with patients who have health care beliefs that differ from yours, it is always best to respect these beliefs and assume that the "patients knows best. "

False

A major difficulty with electronic medical records is the inability of various systems to communicate and share information.

True

An important result of the widespread use of computers is the elimination of repetitious tasks.

True

Documents created with word processing software can be stored for later use.

True

Facial expressions are usually better indicators of a person's true feelings than his or her spoken words.

True

Health care professionals should not interpret negatively a patient's lack of eye contact.

True

Health care providers must submit electronically all Medicare claims for reimbursement

True

Including a possible answer within a question may lead to miscommunication.

True

It is disrespectful to make assumptions about people based on their ethnic or cultural background.

True

Listening to patients who must stay in a health care facility can help relieve their loneliness and depression.

True

Many employers report that a major weakness among new employees is their poor technique skills

True

Many misunderstandings take place because what is considered polite by one cultural group is considered a sign of rudeness in another.

True

Minutes of facility meetings may serve as documentation for certain regulatory purposes.

True

Most words in English are spelled according to a set of rules.

True

Nonverbal communication, such as body language and gestures, usually communicates more meaning than spoken communication.

True

Patient confidentiality rules only apply to written materials if they contain potentially embarrassing information about a patient.

True

Personal prejudices are difficult to recognize in ourselves because they become part of our belief system.

True

Reading written material backwards is an effective way to check spelling. f

True

Serious legal problems can result if a healthcare professional touches a patient in a way that the patient believes is inappropriate.

True

The ability of health care professionals to communicate effectively is as important as their technical skills.

True

The health care professional cannot depend on word processing spell checkers to catch all the spelling errors in a document prepared on the computer.

True

We may value our own beliefs and customs, but there is not an "only way" or "best way" to live.

True

What is the best response to a patient who tells you that he feels much better after trying a "cure" that is practiced by his cultural group but that you know may have dangerous consequences? a. "Why do you think helped you" b. "You know that is really dumb!" c. "I'm glad your're feeling better." d. Say nothing

a. "Why do you think that helped you?"

In which sentence is the apostrophe used correctly? a. Please tell the medical assistants that it's about time for the meeting b. Please tell the medical assistant's that its about time for the meeting c. Please tell the medical assistant's that it's about time for the meeting d. Please tell the medical assistants' that it's about time for the meeting

a. Please tell the medical assistant's that it's about time for the meeting

Which of the following words is spelling correctly? a. abscess b. calender c. vacume d. occurrance

a. abscess

Which of the following is the best definition of "culture" ? a. all factors that influence an individual's beliefs and actions b. country of family origin c. habits that make up an individual's daily life d. native language and religion

a. all factors that influence an individual's beliefs and action

Understanding Maslow's Hierarchy of Needs can help the health care professional to better understand: a. how all patients react to illness b. why patients need a lot of attention c. the motivations for patient behavior d. assume that she distrusts Western medicine

a. ask questions about her health beliefs and preferences

What is the best way for the health care professional to interact with elderly patient whose husband recently died of cancer? a. be willing to discuss it if she wants to talk about it b. avoid extensive contact with the patient c. act as if nothing has happened d. avoid mentioning the death of her husband

a. be willing to discuss it if she wants to talk about it

Which is the best question to ask when gathering information from a patient about the results of a medication? a. Can you describe how you feel after taking the medication b. do you like the new medication c. how are you feeling today? d. is the new medication working?

a. can you describe how you feel after taking the medication?

Cultures have different beliefs about appropriate personal space. What does this term refer to? a. comfortable distance between people in conversation b. topics that can be discussed with strangers c. individuals needs for privacy d. type of touching allowed

a. comfortable distance between people in conversation

A dental hygienist who says to a patient, "I hear you saying that you don't like to floss because it makes your gums bleed," is using a technique known as: a. paraphrasing b. probing c. evaluating d. active listening

a. paraphrasing

The development of fiber optics has enabled dentists to: a. project views from inside the patient's mouth onto a screen. b. fill cavities painlessly without the use of anesthesia. c. prevent cavities in children. d. eliminate the need for x-rays.

a. project views from inside the patient's mouth onto a screen.

Bioinformatics refers to the organization of information that enables: a. researchers to increase scientific progress by sharing information. b. nurses to better coordinate patient care. c. educators to offer distance education courses to health care professionals. d. the Food and Drug Administration to decrease the time needed for drug approvals.

a. researchers to increase scientific progress by sharing information.

Health care professionals can use MEDLARS to: a. search for information among millions of references. b. check for possible drug interactions. c. connect to the Internet. d. run the administrative functions in a medical office.

a. search for information among millions of references.

The principal purpose of the computer's hard drive is to: a. store instructions and data. b. connect to the Internet. c. allow you to interact with the computer. d. perform calculations.

a. store instructions and data.

The best way to deal one's own prejudices is to: a. strive to be aware of them b. ignore them c. accept them d. deny having them

a. strive to be aware of them

Comfortable personal space between individuals who share the dominant culture of the United States is about: a. 24 inches b. 18 inches c. 12 inches d. 6 inches

b. 18 inches

Which health care function is made easier by point of care charting? a. Education of health care students b. Entering patient data during a home care visit c. Sending bills for services d. Diagnosing an illness

b. Entering patient data during a home care visit

Which message is most likely communicated by a phlebotomist who tells a patient, "I'd really like to hear more about that" while looking anxiously at his watch? a. Let's talk about this later b. I need to be someplace else right now c. I really am interested d. I have lots of time now to listen

b. I need to be someplace else right now

What determines the tone of a written document? a. Its general purpose b. The specific circumstances c. The mood of the writer d. The time available to write it

b. The specific circumstances

Which sponsor is most likely to have a Web site that contains current and accurate information about the link between nutrition and cancer? a. Producer of herbal remedies sold over the Internet b. University medical school c. Clinic that offers alternative cancer treatments d. Group of cancer survivors

b. University medical school

If a patient seems uncomfortable with being touched on the arm in a caring manner, it is best to: a. limit communication to only what is necessary b. ask the patient if he would prefer not to be touched c. assume the patient does not like you d. avoid being alone with this patient

b. ask the patient if he would prefer not to be touched

When giving instructions to a patient who speaks limited English, it is best to: a. ask the patient if he understands what you are saying b. ask the patient to explain in his own words or demonstrate the instructions c. speak slowly and more loudly than normal d. give the instructions both orally and in printed form

b. ask the patient to explain in his own words or demonstrate the instructions

Which statement best describes someone who is a good active listener? a. nods in agreement with the speaker b. concentrates on what is being said c. understands the language of the speaker d. looks at the speaker

b. concentrates on what is being said

When preparing to discuss nutrition with a diabetic patient, the first step in the communication process is to: a. gather the information necessary for the communication b. decide on the specific goal of the communication c. create a clear message about what you are going to say d. assess the patient's level of understanding

b. decide on the specific goal of the communiation

A respiratory therapist who tries to imagine the fear a patient experiences when he has difficulty catching his breath is practicing: a. sympathy b. empathy c. feedback d. reflection

b. empathy

An appropriate goal of patient education is to: a. impress patients with the health care professional's knowledge b. encourage patients to make positive changes c. reassure patients about the level of care they are receiving d. present many facts

b. encourage patients to make positive changes

Which statement best expresses the meaning of the Philosophy of Individual Worth? a. some people are worth more than others b. every human being is entitled to respect c. treat others as they treat you d. patients who are most in need deserve the most attention

b. every human being is entitled to respect

It is appropriate for a dental assistant to address patients by their first names when they: a. call the dental assistant by her first name b. have given their permission c. are established patients d. are not elderly

b. have given their permission

What is the best strategy to follow when listening to a patient speaking in favor of something about which you strongly disagree? a. think about the reasons she is wrong b. listen and observe very carefully c. excuse yourself politely and leave d. ignore what she is saying

b. listen and observe very carefully

Which of the following words is spelled correctly? a. typicle b. pneumonia c. ocassionally d. persistant

b. pneumonia

Which word correctly applies "i before e" rule? a. recieve b. relieve c. hieght d. foriegn

b. relieve

Communication is considered to be successful when: a. the receiver agrees with the message b. the message is correctly interpreted by the receiver c. the message has an important purpose d. the sender speaks clearly

b. the message is correctly interpreted by the receiver

Why is the term "minority group" no longer very effective in describing certain ethnic groups in the United States today? a. groups members do not like the term b. these groups now make up significant percentages of the total population c. affirmative action prohibits its use d. there are now too many groups to classify

b. these groups now make up significant percentages of the total population

When should a report contain a well-written conclusion? a. When it is over three pages in length b. When the purpose is to persuade or call the reader to action c. All reports should have a well-written conclusion. d. When it is to be turned in for a grade

c. All reports should have a well-written conclusion.

What is the correct way to punctuate the salutation in a business letter? a. Dear Mrs. Chen; b. Dear Mrs. Chen, c. Dear Mrs. Chen: d. Dear Mrs. Chen -

c. Dear Mrs. Chen:

Which abbreviation for electrocardiogram is written correctly? a. Ecg b. ECg c. ECG d. ecg

c. ECG

Which of the following words is spelling correctly? a. temprature b. physicly c. February d. envirunment

c. February

Which type of address form is recommended by the post office to ensure proper delivery? a. Ivana Petrokov MD 8713 Marcos Lane San Diego California 92120-1245 b. Ivana Petrokov, M.D. 8713 Marcos Lane San Diego, California 92120-1245 c. IVANA PETROKOV MD 8713 MARCOS LANE SAN DIEGO CALIFORNIA 92120-1245 d. IVANA PETROKOV, M.D. 8713 MARCOS LANE SAN DIEGO, CALIFORNIA 92120-1245

c. IVANA PETROKOV MD 8713 MARCOS LANE SAN DIEGO CALIFORNIA 92120-1245

Why must written communication be organized even more carefully than oral communication? a. Written documents usually deal with more important subjects. b. The sender has more time to prepare written documents. c. It lacks nonverbal clues because there is no interaction between the sender and receiver. d. Grammatical errors are more obvious.

c. It lacks nonverbal clues because there is no interaction between the sender and receiver.

Which of the following professional titles is written correctly? a. Hal Salinas, Registered Nurse b. Dr. Elena Gutierrez, D.D.S. c. Stephen Carruthers, O.D. d. Dr. Sally Wong, M.D.

c. Stephen Carruthers, O.D.

Which word correctly applies the rule for adding a final suffix? a. admit b. admitted c. admitting d. admits

c. admitting

What is the BEST course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor? a. be honest about the unpleasantness of the odor b. do the procedure as quickly as possible c. be sure your facial expression communities caring and reassurance d. keep your facial expression neutral

c. be sure your facial expression communicates caring and reassurance

What is the appropriate action for a nurse whose patient's older brother informs her that he is acting on behalf of the patient and wants information about treatments she has received? a. give him the information if he is paying for the treatment b. give him the information because he is an immediate family member c. check whether the patient has consented to his having the information d. inform him that he has no right to his information

c. check whether the patient has consented to his having the information

What would be the first step when planning instruction about postoperative home care for a patient's husband? a. collect appropriate visual aids b. prepare a list of instructions to be discussed c. determine the goal of the instruction d. assess how motivated the husband is to learn

c. determine the goal of the instruction

Which sentence is written correctly? a. flossing the teeth, for example is an excellent way to prevent gingivitis b. flossing the teeth for example is an excellent way to prevent gingivitis c. flossing the teeth, for example, is an excellent way to prevent gingivitis d. flossing the teeth for example, is an excellent way to prevent gingivitis

c. flossing the teeth, for example, is an excellent way to prevent gingivitis

When you are beginning the process of writing a report on a health care topic, it is recommended that you; a. use what you have collected in your class notes. b. rely on the information in your textbooks. c. list every idea you can think of, including those that seem unlikely. d. limit your search to professional publications.

c. list every idea you can think of, including those that seem unlikely.

Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is: a. using medical terminology correctly b. using feedback appropriately c. listening actively d. planning messages in advance

c. listening actively

If you are in a hurry to get an important letter out and are not sure about how to spell a word, the best thing to do is: a. use the spell checker on your computer b. leave the word and hope it is correct c. look it up in the dictionary d. ask someone in your workplace for the correct spelling

c. look in up in the dictionary

When assessing the needs of patients, it is disrespectful for the health care professional to: a. collect information about the health care beliefs of patients b. ask about their family relationships c. make assumptions about patients' cultural backgrounds d. realize that the patients' values may be different from their own

c. make assumptions about patients' cultural backgrounds

When a medical receptionist greets a 5 year old patient by asking his matter, "And how is little Jose today?" she is: a. being polite to the mother b. behaving professionally c. not showing respect for the child d. likely to get detailed information about the child

c. not showing respect for the child

Which word correctly applies the rule about forming plurals? a. ratioes b. potatos c. radios d. tomatos

c. radios

The term "dominant culture" refers to the customs that: a. should guide every action taken by members of society b. are fair to everyone c. reflect the accepted values of society as a whole d. are the only correct way to live

c. reflect the accepted values of society as a whole

Which of the following words is spelled correctly? a. deficency b. psychietry c. scissors d. labratory

c. scissors

The main characteristic of traditional Western medicine as practiced by the majority of physicians in the United States is the: a. use of practices that are hundreds of years old b. belief that the mind greatly influences the individual's state of health c. use of scientific methods d. emphasis on the relationship of the body, mind, and spirit

c. use of scientific methods

In medical usage, which is the correct way to express the percentage? a. 85 percent b. Eighty-five % c. Eighty-five percent d. 85%

d. 85%

A physical therapist assistant greets her patient, prepares and gives clear instructions about performing an exercise, and then leaves the room. Which necessary communication step did she miss? a. set a goal b. listen to the patient's response c. evaluate the encounter d. check for understanding

d. Check for understanding

Which sentence is written correctly? a. Dr. Hernandez prefers to spend time with each patient but he can't always do so. b. Dr. Hernandez prefers to spend time with each patient he can't always do so. c. Dr. Hernandez prefers to spend time with each patient, he can't always do so. d. Dr. Hernandez prefers to spend time with each patient, but he can't always do so.

d. Dr. Hernandez prefers to spend time with each patient, but he can't always do so.

Which of the following is NOT a characteristic of a compound database? a. Records can be organized and sorted in many ways. b. Useful reports can be produced. c. More than one person can access the data at the same time. d. Mistakes are automatically corrected

d. Mistakes are automatically corrected.

Which sentence is written correctly? a. Your leg is almost healed the cast can probably be removed next week. b. Your leg is almost healed, the cast can probably be removed next week. c. Your leg is almost healed: the cast can probably be removed next week. d. Your leg is almost healed; the cast can probably be removed next week.

d. Your leg is almost healed; the cast can probably be removed next week.

Which of the following is the correct plural form of the word "diverticulum"? a. diverticulums b. diverticulumes c. diverticulas d. diverticula

d. diverticula

The main difference between the three block style business letter formats is: a. the purpose of the letter. b. the amount of information included in the letter. c. the level of formality expressed in the content. d. how the lines of text are lined up with the margins.

d. how the lines of text are lined up with the margins.

The best way to respond to a patient who jokes about being an "old cripple' due to injuries suffered in a car accident is to: a. ignore the remark b. laugh along the him c. tell him he shouldn't refer to himself that way d. listen carefully to determine whether there is a contradictory message

d. listen carefully to determine whether there is a contradictory message

Which word correctly applies the rule about adding letters to words that end in "y"? a. donkies b. drys c. storys d. played

d. played

The MOST important reason for health care professionals to develop excellent telephone skills is to: a. increase their chances for promotion b. work more efficiently c. impress the public with their professionalism d. project a positive image of their facility

d. project a positive image of their facility

What is the main purpose of a staff meeting agenda? a. to give staff the opportunity to decide if they want to attend b. to provide a permanent record of exactly what is discussed c. to ensure that only items on the agenda are discussed d. to encourage attendees to prepare in advance and be on time

d. to encourage attendees to prepare in advance and be on time

Which action is most likely to increase the effectiveness of communication when a patient is having difficulty understanding the health care professional's instructions? a. write the message for the patient to read later b. repeat the message several times c. speak loudly d. use pantoninme

d. use pantomime

Before the writer begins to write a report, an informal outline should be prepared. a. if the report is very important b. if the report is very long c. in every case d. when the writer finds this organizational technique helpful

d. when the writer finds this organizational technique helpful

Professional writers suggest that a good way to prevent being overwhelmed by a long writing project is to: a. write only as much as necessary. b. write it perfectly the first time so that it will be finished. c. write one page each day. d. write the first draft quickly without worrying about perfect grammar and spelling.

d. write the first draft quickly without worrying about perfect grammar and spelling.