Service Standards

14

I actively sell all programs and amenities

6

I am a positive thinker and embrace teamwork

2

I am always responsible to the expressed and unexpressed wishes and needs of our guests

12

I am commited to following the Sentry Code of Ethics and Conduct

3

I am empowered to create memorable and fun experiences for our guests

8

I am proud of my professional appearance, language, and behavior

9

I am responsible for uncompromising levels of cleanliness and creating a safe abd accident-free environment

1

I build strong relstionships with our guests

17

I engage each guest ti exceed their expectations

13

I greet each guest whth a smile—whether in the phone or in person

4

I own and immediately resolve guest problems

16

I personalize each guest encounter by using their name when possible

10

I personally escort guests to their intended destination, instead of pointing the way

5

I show genuine care— never indifference

7

I take interest in all information and events

11

I treat our guests and fellow associates with respect and dignity

15

I project a positive image of myself, my team, and the company