ServiceNow CSA Practice Exams

Which of the following is an example of a CI Class switch?

A CI is reclassified from the Linux Server {cmbd_ci_linux_server] class to the Windows Server [cmbd_ci_win_server] class

what does a column in a list represent in a ServiceNow instance?

A field

Which of the following are true statement about the admin role? Select 3 Answers from the below options.

A user with only the admin role cannot grant the security_admin role to other users non-admin users cannot add a user to a group that contains the admin role To grant the admin role to a user, the granting user must also have the admin role

What is created by default when you create a new table? Select 2 Answers from the below options.

Application Menu with the same name as the table Label Module with the plural of the table Label

The Now Platform is an example of which cloud computing model?

Application Platform-as-a-Service (aPaaS)

Select the report visualisation types that can be generated from list of records. Select 2 Answers from the below options.

Bar chart Pie chart

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:

Breadcrumbs

Which script does run when a record is displayed, inserted, updated, deleted or when a table is queried?

Business Rule

What can be set up to auto-assign all new Hardware category Incidents to a certain group? Select 3 Answers from the below options.

Business Rules Assignment Rules Data Lookup Rules

Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options.

Can be contained in a spoke represent reusable operations for user across multiple flows Provide the ability to build your own custom actions

From the end user's perspective, how are the products and services in the service catalog organized?

Categories and subcategories

Which option does allow you to update existing Target Table records when importing data from an import set?

Coalesce

What are the steps for applying an update set to an instance? Select 3 Answers from the below options.

Commit Retrieve Preview

What is Configuration Item (CI)?

Components of an infrastructure required to deliver a product or service

What CMDB table does store the basic attributes of all the configuration items?

Configuration item [cmdb_ci]

Under which Report Designer tab can you define the report grouping?

Configure

The CMDB is the authoritative source of what information? Select 3 Answers from the below options.

Contact Support Group Owner

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

Content frame Banner frame Application navigator

What source type should be used when creating a report from a dataset with pre-defined conditions?

Data Source

What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category?

Database Views

Which of the following are database view limitations? Select 3 Answers from the below options.

Database views cannot be created on tables that participate in table rotation It is not possible to edit data within a database view In a clone request, database view tables cannot be added as a data preserver

What is a stakeholder's role in implementing and maintaining the CMDB?

Determine specific CI Information required to support capabilities and build organizational buy-in

What do each record and each field correspond to in a table?

Each record corresponds to a row in a table and each field to a column on that table

Which field type does allow users to use positive or negative values?

FX Currency

A field can be added to a table and form by accessing which part of the Form Designer interface?

Field Navigator

In what order are access controls evaluated?

First at the Table-level (most specific to most general), then at the Field level (most specific to most general)

Which menu does provide options related to viewing, configuring, creating favourites and saving form data?

Form Context Menu

What needs to be configured to create a new form view?

Form Layout

What type of Visual Task Board CANNOT be built from a record list?

Freeform

Which of the following field types do have one-to-many relationship? Select 3 Answers from the below options.

Glide list Document ID fields Reference fields

In which Visual Task Board type are the tasks in the list updated when cards are edited or change lanes?

Guided

What ServiceNow feature can be used to begin the creation of an application?

Guided Application Creator

What NOW Platform features in conjunction with field normalization does CMDB leverage to automatically check the uniqueness of a CI?

Identification and Reconciliation Engine (IRE)

If an end user wants to report an Incident, where does he/she navigate to on the service portal?

In the Can We Help you? Category in the Service Catalog

From an Application Portfolio Management (APM) perspective, what do Application Services represent?

Installed Instances

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options.

Integrating with a WebDAV compliant source Importing Microsoft Word files Creating articles directly in the servicenow platform

What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST?

IntegrationHub

Which ServiceNow product does provide the ability to quickly integrate with 3rd party applications without scripting?

IntegrationHub

What is the main language used for scripting in ServiceNow?

Javascript

What application does provide a centralized location for the creation, categorization, viewing, and governance of information related to the flow of work through ServiceNow?

Knowledge Management

ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below options.

LDAP OIDC REST

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.

List title menu List column context menu List fields context menu

Where does the System Administrator navigate to edit a catalogue item?

Maintain items

What item in the Knowledge Management Service Portal does display articles that have the highest percentage of users marking them helpful?

Most Useful

Which tab does contain the Activity Stream for a task?

Notes

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

Now Platform UI

What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options.

OnLoad() OnSubmit() OnCellEdit() OnChange()

What service catalogue component does allow for multiple catalogue items to be logically grouped as one request?

Order Guide

What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options.

Providing how-to information Performing diagnostics Answering FAQs

What is created when an order is placed for a catalogue item? Select 3 Answers from the below options.

RITM REQ TASK

What type of service catalogue item is used to create an incident or raise a HR case?

Record producer

Which field type does display records from another table?

Reference

When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.

Remove icon Handle icon Edit icon

Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.

SMS Email Meeting Invitation

Which of the following are valid report sharing options? Select 4 Answers from the below options.

Schedule Add to dashboard Publish Export to PDF

What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options.

Schedule based record based application based

You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?

Select the record from the History tab

When configuring an email notification, where can you choose field values from the record to include within the message?

Select variables

Which of the following applications is available to all users?

Self-Service

Where do you navigate in the Now Platform to see a list of catalogue items?

Service Catalog > Catalog Definitions > Maintain items

What functionality can you use to track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Service Level Agreements

Which feature does allow users to manage which notifications they receive about various activities occurring in the platform?

Subscriptions

What form view is displayed when clicking on the reference icon of a field in a form?

Sys_popup

Where can you navigate to see the notifications that are currently defined on the Now Platform?

System Notifications > Email > Notifications

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options.

System Properties > Basic Configuration UI16 Guided Setup > ITSM Guided Setups

Which of the following branding features can be configured? Select 4 Answers from the below options.

System date/time formatting Banner image,text and colors Browser tab title

Which modules can you use to create a new table? Select 2 Answers from the below options.

Tables & Columns Tables

What actions a self-service user can access when logging into ServiceNow? Select 3 Answers from below options.

Taking surveys Viewing knowledge articles Viewing a homepage

Which of the following is an example of a base table that is extended but itself is not extending another table?

Task [task]

Which of the following do best describe Tasks? Select 3 Answers from the below options.

Tasks minimize the possibility of human error Tasks lead to quicker resolution times Tasks are repeatable processes

Which of the following action is recommended when you want to perform system maintenance?

Terminate logged in users' sessions

What is the system behaviour when applying a data policy to the list view in order to make a field read-only?

The field will appear to be editable, but the update will fail

Which Flow Designer plugin is activate by default?

The flow designer support for the service catalog

Which of the following are true statement about user impersonation? Select 2 Answers from the below options.

The impersonation option is not visible in the mobile view of the platform users with impersonator role cannot impersonate admin users

What do access control list rules specify? Select 2 Answers from the below options.

The object and operation being secured The permissions required to access the object

By default, a report is shared with:

The report creator only

In addition to the article ID used to determine if an article is relevant, knowledge management notification types include what?

Title of the article

In which step of the import process, the relationship between fields in an import set table and fields in an existing ServiceNow table is determined?

Transform map

Which tool is used to determine relationships between fields in an import set and an existing table?

Transform map

Which of the following do run scripts client-side? Select 2 Answers from the below options.

UI Policy Client Script

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

UI Policy Action

You can send notifications directly to users in Slack and Microsoft Teams via which Chabot on the Now Platform?

Virtual Agent

In which section of the email notification configuration can you make the notification subscribable by users?

Who Will receive

What are the main sections when you are configuring email notifications? Select 3 Answers from the below options.

Who will receive What it will contain When to send

What are the 2 available knowledge article types? Select 2 Answers from the below options.

Wiki HTML

Which search feature can be used to help narrow down search results in ServiceNow?

Wildcard Characters

What are the two options to define the fulfillment process for a service catalog item? Select 2 Answers from the below options.

Workflow Flow

What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options.

Write Create Delete Read

What of the following roles cannot be delegated? Select 2 Answers from the below options.

admin role_delegator

Who can add or remove widgets in a dashboard? Select 3 Answers from the below options.

dashboard owner users with edit access to the dashboard users with dashboard_admin role

Which of the following are Data management plugins? Select 3 Answers from the below options.

data archiving database rotations many to many task relations

Which of the following are the steps to Easy Import? Select 3 Answers from the below options.

download excel template upload import data finalize import

Which of the following are the different ways to create a favourite? Select 3 Answers from the below options.

drag the breadcrubs of a filtered list to the favorites tab drag an individual record to the favorites tab select the star of its corresponding application or module

Which of the following are the different ways an end user can leave feedback about an article? Select 3 Answers from the below options.

give 1-5 start rating mark the article as helpful or not helpful leave a comment

What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options.

referencing extending referenced by extended by

What does protect applications by identifying and restricting access to available files and data?

scope

What role is required for a user to create or update access control rules?

security_admin

Which elevated role is required to modify access control rules?

security_admin

What is selected on the Now Platform to impersonate another user?

user menu

Which role can switch their form view?

view_changer