Six Sigma Chapter Quiz

Which of the following is not considered one of the four fundamental challenges. A. Delays B. Output variation C. Revenue maximization D. Monitoring and control

C. Revenue maximization

Identifying a specific location where supplies will be stored is an example of _______. A. Shine B. Segmentation C. Set in Order D. Sustain

C. Set in Order

A process can be represented mathematically in the following way: A. Y=f(y) B. X=f(x) C. Y=f(x) D. X=f(y)

C. Y=f(x)

Kaizen is a Japanese word for ________. A. quality B. control C. continuous improvement D. customer expectations

C. continuous improvement

5S focuses primarily on _________. A. lowering costs B. customer satisfaction C. increasing efficiency D. maximizing revenue

C. increasing efficiency

Measurement analysis is not necessary when monitoring the output of an automated process. (True/False)

False

The last step in the DMAIC process is to improve the situation. (True/False)

False

The more layers there are in a management structure, the more likely it will be for an organization to succeed in developing a lean processes. (True/False)

False

The more output deviates form a target level the more acceptable is the process output. (True/False)

False

There is little difference between Lean and Six Sigma. (True/False)

False

Using the concept of 5S, items can be sorted into two groups including Always Used and Never Used. (True/False)

False

Walmart is an example of a company that was unsuccessful in recognizing the pitfalls of bureaucratic creep. (True/False)

False

When Gage R&R results are precise, they will also be accurate. (True/False)

False

In a _______ gage R&R study each individual operator only measures one part. A. Nested B. Crossed C. Linked D. Individualized

A. Nested

When several individuals measure the same object but each one records a different result this can be attributed to ___________. A. device error B. human error C. product error D. systems error

B. human error

Process monitoring is usually associated with the _________ stage. A. Analyze B. Improve C. Measure D. Control

D. Control

The length of time from the beginning to the completion of a work process is called ____________. A. Schedule Time B. Work Time C. Activity Time D. Cycle Time

D. Cycle Time

A ___________ study focuses on whether the individuals collecting the data or performing measurement tests are consistent in their measurements. A. Variance B. SIPOC C. Consistency D. Gage R&R

D. Gage R&R

A Metric is a formal and measurable goal for a Lean Six Sigma project. (True/False)

True

A lean culture is none that supports the discovery of better ways to deliver customer value. (True/False)

True

A major challenge, when restructuring an organization by eliminating bureaucratic layers and becoming more lean, is resistance to change. (True/False)

True

About 75 percent of Fortune 500 companies utilize the concepts of Six-Sigma. (True/False)

True

COPQ can result in loss of market share. (True/False)

True

One advantage in using the concept Y=f(X) is that it implies the use of metrics to measure both inputs and outputs. (True/False)

True

Which of the following is not considered one of the five steps in the DMAIC sequence? A. Define B. Coordinate C. Measure D. Improve

B. Coordinate

Which of the following is not a fundamental challenge in Lean Six Sigma? A. Output Variation B. Monitoring and Control C. Delay, Defects Waste, and Errors D. All of the above are fundamental challenge

D. All of the above are fundamental challenge

Consistency across individuals in a Gage R&R study is addressed by the concept of __________. A. Repeatability B. Consistency C. Reliability D. Reproducibility

D. Reproducibility

A bottom-up approach to improving process performance is most commonly associated with an organizational culture that emphasizes quality, efficiency, and customer value. (True/False)

False

One strategy for sorting is by product families. (True/False)

True

Organizational culture is a significant factor in defining the environment within which Lean Six Sigma initiatives can succeed or fail. (True/False)

True

Precision refers to the closeness of two or more measurements to each other. (True/False)

True

To best ensure success, Lean Six Sigma projects must be defined in such a way as to address a specific goal or objective. (True/False)

True

To meet quality objectives, Six Sigma sets targets and measures process outcomes against there targets. (True/False)

True

When the Voice of the Customer is accommodated within the voice of the process, the customer will be satisfied with the results. (True/False)

True

The contract between those who will do the work associated with a Lean Six Sigma project and management is called a ________. A. Project Charter B. Requirement Document C. Business Case D. Profit and Loss Summary

A. Project Charter

Consistency associated with a single individual in a Gage R&R study is addressed by the concept of ___________. A. Repeatability B. Consistency C. Reliability D. Reproducibility

A. Repeatability

Maintaining a clean workplace is an example of ___________. A. Shine B. Scrub C. Set in Order D. Sustain

A. Shine

In a _______ gage R&R study each individual operator measures each part. A. Nested B. Crossed C. Linked D. Individualized

B. Crossed

Five human resource professionals rate a candidate on a scale of one to ten. The scores are almost the same, but it turns out that the individual, once hired, does not perform well and is not retained beyond the trial employment period. This is an example of ___________. A. Accurate but not precise B. Precise but not accurate C. Accurate and Precise D. None of the above

B. Precise but not accurate

Which of the following is not one of the 5s? A. Sort B. Schedule C. Shine D. Sustain

B. Schedule

5S procedures that have been set into place and followed by others is an example of ________. A. Shine B. Standardize C. Formalization D. Schedule

B. Standardize

If the benefit cost ratio is 2 and the cost of the project is 150, what is the magnitude of the benefits. A. 75 B. 150 C. 300 D. Not enough information given

C. 300

When the persons conducting a Gage R&R test all reach the same conclusions and those conclusions represent the true value, the study results are classified as ____________. A. Accurate but not precise B. Precise but not accurate C. Accurate and Precise D. None of the above

C. Accurate and Precise

The first document prepared in presenting a Lean Six Sigma project is the ____________. A. Project Charter B. Requirement Document C. Business Case D. Profit and Loss Summary

C. Business Case

Delivering customer value begins with __________? A. Manufacturing expertise B. Management skills C. Company culture D. Competitive prices

C. Company culture

The costs that would disappear if the process that delivers products and services were near-perfect are referred to as the _________. A. Cost of Perfection B. Cost of Avoidable Errors C. Cost of Poor Quality D. Cost of Perfect Quality

C. Cost of Poor Quality

Which of the following measures proximity to true value? A. Precision B. Focus C. Alignment D. Accuracy

D. Accuracy

In a Gage R&R study which of the following describes the steps that must be taken? A. A fixed number of operators are identified B. Each operator initiates a measurement of the objects a fixed number times C. A fixed number of parts or objects are identified D. All of the above

D. All of the above (A fixed number of operators are identified, Each operator initiates a measurement of the objects a fixed number times, A fixed number of parts or objects are identified)

the mathematical expression for a process relates which of the following two characteristics of a process? A. Customer needs and customer wants B. Management goals and management objectives C. Project manager capabilities and outcome quality D. Process inputs and process outputs

D. Process inputs and process outputs

The process of ensuring that 5S methods will be used in the future is called _________. A. Shine B. Schedule C. Formalization D. Sustain

D. Sustain

A Process is defined as a system that transforms outputs into inputs. (True/False)

False

A newly redesigned process should not be considered for continuous improvement for several years. (True/False)

False

According to McKinsey and Company, one of the disciplines necessary to achieve a lean organization is quality assurance. (True/False)

False

All products should be designed in such a way as to deliver perfect performance. (True/False)

False

Business cases for Lean Six Sigma Projects must include full technical descriptions of every step in the project process. (True/False)

False

Designing efficient processes often takes less time than designing inefficient ones. (True/False)

False

Financial evaluation requires two estimates; benefits and revenues. (True/False)

False

For most Lean Six Sigma projects, financial evaluation only requires an estimate of the benefits to be achieved. (True/False)

False

It is possible to design a process with no variation in output. (True/False)

False

It is unlikely that earlier stages in the DMAIC process would be revisited as the project progresses. (True/False)

False

Lean focuses on quality and consistency. (True/False)

False

Lean is primarily limited to manufacturing processes. (True/False)

False

Once a lean culture is established, it is very unlikely for the organization to become a bloated bureaucracy. (True/False)

False

Sustaining a lean organization is not difficult as evidenced by the performance of General Motors since the 1950s. (True/False)

False

The "M" in the DMAIC cycle represents the management of the process. (True/False)

False

The Business Proposal is a document that serves as a contract between those who will do the project work and management. (True/False)

False

The concept of measurement analysis is primarily related to the Analyze stage of the DMAIC Cycle. (True/False)

False

The control phase comes before the Improve phase. (True/False)

False

When a new business process is designed it is not necessary to utilize the principles and concepts of Lean Six Sigma because it can be assumed that new processes are efficient.

False

Words such as 'improved results' and 'shorter waiting periods' are often effective metrics by which to gauge the success of a project. (True/False)

False

Customer value must be defined from the customer's perspective. (True/False)

True

DMAIC is a framework that helps to ensure an orderly and logical flow from the beginning of a Six Sigma project to its end. (True/False)

True

In additional to culture, the organization must be capable of developing efficient processes to deliver the products and services that customers want. (True/False)

True

In the function Y=f(X), Y is defined as the process output. (True/False)

True

Lean Six Sigma projects have a clear beginning and end. (True/False)

True

Lean cultures are more likely to be customer-focused. (True/False)

True

Lean primarily focuses on improving process efficiency. (True/False)

True

Metrics are concrete estimates of project results. (True/False)

True

One quality measure in a hospital's emergency department is the time it takes before a patient is examined by a physician. The target is 15 minutes or less. To determine if this objective is met a Six Sigma analysis would seem appropriate. (True/False)

True

The Voice of the Customer is not the same as the Voice of the Process. (True/False)

True

The Voice of the Customer must be accommodated by the Voice of the Process. (True/False)

True

The benefits expected from a project are estimated to be 100, while the costs associated with undertaking the project are estimated to be 125. The project should not be approved. (True/False)

True

The cost of labor to fix problems is associated with COPQ. (True/False)

True

The objective of Six Sigma is to deliver near-perfect products and services. (True/False)

True

The project charter, when approved by management, formally authorizes a project. (True/False)

True

The quality of the product or service delivered by a process is related to the voice of the customer. (True/False)

True

The reality is that for most products and services reasonable quality, not perfection, is necessary. (True/False)

True

Customer value is represented by which of the following attributes? A. Price B. Quality C. Service D. All of the above

D. All of the above (Price, Quality, Service)

Data collection is a primary activity associated with the Measure phase. (True/False)

True

Dispensing the wrong medication at a nursing home is an example of one of the fundamental challenges associated with Lean. (True/False)

True

Business cases that are written to justify the approval of a Lean Six Sigma project require detailed budgets and schedules. (True/False)

False

Carefully designed processes should not deviate at all from a target. (True/False)

False

Changing a traditional organization to one that is lean and customer-focused is usually not a difficult challenge. (True/False)

False

Customer-focused cultures are actually more common than one would expect. (True/False)

False

Cycle time should not include any delays incurred during processing. (True/False)

False

The quality of parts, assemblies and products is related to ______. A. Critical to Quality B. Critical to Reliability C. COPQ D. Voice of Consumer

A. Critical to Quality

Which of the following represents the specification of product or service capabilities or attributes that are necessary to meet customer expectations? A. Critical to Quality B. Compliance to Quality C. Consistent to Quality D. Conformance to Quality

A. Critical to Quality

When asking the question, what is the real problem, the project is very likely to be in the __________ stage. A. Define B. Measure C. Analyze D. Improve

A. Define

When taking a measurement of an object, if the device used to take the measurement incorrectly measures the object, this is referred to as a ____________. A. measurement device error B. human error C. product error D. systems error

A. measurement device error

Which of the following terms suggests the approach where several people undertake the same test to rule out human error in measuring an object? A. Repeatability B. Reliability C. Reproducibility D. Retainability

C. Reproducibility