Snow System Admin Cert Exam 04
What is the purpose of Embedded Help? Select 4 Answers from the below options. 1. Provide help if user's preferred language is English 2. Coach users on using a custom application 3. Display content based on query parameter values 4. Display content based on user role 5. Provide specific written or video-based instructions for a custom application
Answer: a) Coach users on using a custom application b) Display content based on query parameter values c) Display content based on user role d) Provide specific written or video-based instructions for a custom application Explanation Embedded Help provides help in languages other than English.
What are the three different request methods in the Service Catalogue? Select 3 Answers from the below options. 1) Save 2) Request 3) Submit 4) Order 5) Wish List
Answer: a) Request b) Submit c) Order Explanation Order, Request and Submit are the 3 different request methods in Service Catalogue. Order is the default method that displays the confirmation dialogue box, and the delivery information is editable. Request method displays confirmation dialogue box but not the delivery information. Submit method does not display the confirmation dialogue box nor the delivery information.
What are the three sections of an Access Control record that must evaluate to true to grant access to a resource? Select 3 Answers from the below options. 1) Script 2) Condition 3) Requires Role 4) Advanced 5) Condition Script
Answer: a) Script b) Condition c) Requires Role Explanation The three sections of an Access Control record that must evaluate to true to grant access to a resource are Requires Role, Condition, and Script. Access Controls do not have a Condition Script section. The Advanced field makes the Script section visible.
Which of the following features allow you to update multiple records simultaneously? Select 2 Answers from the below options. 1) Update Selected Action 2) Form Designer 3) Field Update Action 4) List Control 5) List Editor 6) Bulk Record Update
Answer: a) Update Selected Action b) List Editor Explanation You can edit more than one record simultaneously using the list editor or an editing form. The list editor allows you to edit field values directly from a list without navigating to a form. You can edit multiple records at the same time using the list editor. The list editor is the quickest method to update a single field on multiple records to have the same value. You can edit multiple records at the same time using an editing form. If you want to edit multiple fields or fields that do not appear in the list view, use an editing form. You can update selected records by right-clicking any column header and selecting the Update Selected action (in List v2) or update all records in the list by choosing Update All.
Which of the following are true statements about workflows? Select 3 Answers from the below options. 1) When a workflow is invoked, the current workflow definition is loaded into the workflow context. 2) Only one published version of a workflow exists in runtime for new contexts. 3) The published workflow executes for a developer who has checked out the workflow. 4) Workflows are often published during workflow development. 5) Multiple versions of a workflow can exist at the same time.
Answer: a) When a workflow is invoked, the current workflow definition is loaded into the workflow context. b) Only one published version of a workflow exists in runtime for new contexts. c) Multiple versions of a workflow can exist at the same time. Explanation Multiple versions of a workflow can exist at the same time. However, only one published version of a workflow ever exists. When a workflow is invoked, the current workflow definition is loaded into the workflow context. The checked-out workflow executes for the developer who has the workflow checked out. Workflows are typically not published until development is complete.
What does each column in the list interface correspond to? 1) A property 2) An attribute 3) A field 4) A table
Answer: A field Explanation Each column in the list interface corresponds to a field on the table. However, the list does not necessarily display all fields from the table.
What role can manage all aspects of the Service Catalog application and the scripting functions? 1. Catalogue managers (catalog_manager) 2. Catalogue editors (catalog_editor) 3. Catalogue administrators (catalog_admin) 4. Administrators (admin)
Answer: Administrators (admin) Explanation Administrators can manage all aspects of the Service Catalog application, including catalogues, categories, catalogue items, and advanced functions, such as scripting or creating business rules. Catalogue administrators can manage all aspects of the Service Catalog application, except for scripting functions.
What application/functionality allows you to generate a report by entering a query instead of going through the full Report Designer menu? 1. Analytics Q&A 2. Performance Analytics 3. Process Automation Designer 4. Virtual Agent
Answer: Analytics Q&A Explanation You can generate a report by entering a query instead of going through the full Report Designer menu. You can enter a question on the Report Designer form, and Analytics Q&A generates a report. Analytics Q&A gives you a choice of data sources and picks an appropriate visualization. Analytics Q&A requires Natural Language Query (NLQ) and supports multiple languages. Note: Analytics Q&A is not available when using Microsoft Internet Explorer.
(Rome) What notification behavior can you modify for a destination type as an admin? 1) Auto Opt-in 2) Mandatory Opt-out 3) Sender preference 4) Send to All
Answer: Auto Opt-in Explanation A destination type represents a logical way of categorizing a destination for the underlying channel and is required to send via a channel, as well as set a preference. As an admin, you can modify the notification Auto Opt-in behavior for a destination type. Notifications are delivered to the destinations that honor the following preference precedence: * Notification preference of the recipient * Destination preference of the recipient * Destination Type send by default. You also have the option to modify Auto Opt-in behavior for a destination type.
(Rome) How can system administrators speed up loading large lists? 1) By removing the calculation of the total number of records 2) By breaking the large lists into smaller lists 3) By removing the duplicate and redundant data 4) By archiving or deleting old data
Answer: By removing the calculation of the total number of records Explanation System administrators can reduce the load times of lists for very large tables by removing the expense of calculating the total number of records in those lists. In addition, you can quickly find information in a list by sorting the list. The system's method to sort a list depends on the type of record in the sort column. All users can interact with lists for the tables their role permits them to access. Some list and column header menu options are controlled by permissions granted to the user role. Admins can remove the calculation of the total number of records in a list to speed up loading large lists. Calculating the total number of records to be included in a list filtered from extremely large tables can take a long time. To improve performance, you can remove that calculation for all or specified views. On a list, admins can click the Menu icon and navigate to Configure > List Control, and on the List Control page, select the 'Remove pagination count' check box.
Which of the following is NOT a database setting on the Application Access section of a Table? 1) Can create 2) Can read 3) Can delete 4) Can write 5) Can update
Answer: Can write Explanation Can write is NOT a database setting on the Application Access section of a Table. All the other options are the database settings on the Application Access section of a Table. Application access settings determine whether one application can access resources from another application. They are similar to access controls (ACLs) in that they allow you to restrict access to certain resources. Still, instead of restricting tables and records from users, they restrict applications resources from other applications.
Which field data type adds a report to a form? 1) Link 2) Percent Complete 3) Decimal 4) Chart 5) PDF
Answer: Chart Explanation Using Chart data type, users can add a report to a form.
What represents a standard and shared set of service-related definitions across the products and platform that will enable and support true service level reporting while providing prescriptive guidance on service modelling within the CMDB? 1) Configuration Management Database (CMDB) 2) Configuration Item (CI) 3) Configuration Management System (CMS) 4) Common Services Data Model (CSDM)
Answer: Common Services Data Model (CSDM) Explanation Common Services Data Model (CSDM) represents a standard and shared set of service-related definitions across the products and platform that will enable and support true service level reporting while providing prescriptive guidance on service modelling within the CMDB.
Which of the following is a true statement about importing data into ServiceNow? 1) Every import must have at least one Transform Map. 2) Every Transform Map must have at least one coalesce field. 3) Every date field has to be mapped. 4) Every staging table can be used once. 5) Every application has one staging table.
Answer: Every import must have at least one Transform Map. Explanation Every import must have at least one Transform Map. Coalescing before transforming is recommended in imports with duplicate records in the target table where duplicates are not desired. However, coalescing is never required. Developers can reuse staging tables. Not all applications have imported data, so staging tables are not part of every application. The fields of all other data types do not have to be mapped; developers do not need to import all columns from the staging table.
Which of the following describes how to create a field on a table with Form Designer? 1) From the Fields tab, drag the Fields type onto the form and configure the field. 2) Click the New Field button in the form section and configure the field. 3) From the Fields tab, drag the field onto the form and configure the field. 4) From the Field Types tab, drag the field type onto the form and configure the field. 5) Double-click Insert a new row... in the form to enter details for the new field.
Answer: From the Field Types tab, drag the field type onto the form and configure the field. Explanation Use the Field Types tab to create fields in a table while adding them to the form. Form sections do not have New Field buttons. Use the Fields tab to add existing fields to the form. Insert a new row... is used in the Columns form section of the Tables table to create fields.
Who can create additional ad-hoc tasks for a requested item? 1) Any of the approvers 2) Any of the fulfillers 3) Fulfillers with permissions 4) The requester
Answer: Fulfillers with permissions Explanation In some cases, additional ad-hoc tasks can be required to fulfil an item. A process user (fulfiller) with permissions can add an SCTASK to a RITM on an ad-hoc basis, but they must create the task before the closure of the final existing SCTASK, or the RITM will no longer be active.
Where in the Flow Designer can you find information about the actions you add to a flow? 1) Help Panel 2) Flow Assistant 3) Virtual Agent Help 4)Connect Support
Answer: Help Panel Explanation You can find help for building flows and actions, using flow logic, and working with data directly in the Flow Designer help panel. You can access help information for actions right when you add them to your flow. You will see help topics that you can select and browse for more information about building flows and actions, working with data, and setting up IntegrationHub spokes. The help panel opens with information about the action and how to use the action's inputs and outputs in your flow. If no help content is available for your selected action, then the panel displays 'No help content found for:' and the action's name.
Which of the following definitions corresponds to Service Catalogue? 1) Products placed in the shopping cart 2) A collection of one or more ordered items 3) It contains a collection of orderable products and services 4) A customized interface used to build and submit an order
Answer: It contains a collection of orderable products and services Explanation Service Catalogue contains a collection of orderable products and services. Service Portal is a customised interface used to build and submit an order. Service Catalogue Request is a collection of one or more ordered items. Requested Items are products placed in the shopping cart.
Who is able to contribute if no User Criteria is specified for 'Can Contribute' in a Knowledge Base? 1) No one 2) User Criteria Admins 3) Knowledge Base Managers 4) All users
Answer: Knowledge Base Managers Explanation If no User Criteria is specified for 'Can Contribute', only the Knowledge Base Owner and Knowledge Base Managers are able to contribute.
A record is added to which table each time a knowledge article is viewed? 1) Knowledge Search Log [ts_query_kb] 2) Knowledge Feedback [kb_feedback] 3) Knowledge Use [kb_use] 4) Knowledge [kb_knowledge]
Answer: Knowledge Use [kb_use] Explanation A record is added to the Knowledge Use [kb_use] table each time a Knowledge article is viewed. The record includes fields to identify the user who viewed the article and whether the article was attached to a Task.
Which of the following indicates the type of relationship for the tables that are bi-directionally related, and the related records are visible from both tables in a related list? 1) Parent/Child 2) One to Many 3) Database View 4) Extended 5) MetricBase 6)Many to Many 7) Referenced
Answer: Many to Many Explanation Many-to-many relationships allow a list to point to a list of entries, rather than to a single field. For a list to be related to another list, a many-to-many relationship that refers to both tables must exist. The Many to Many Definitions [sys_m2m] table allows administrators to create custom many-to-many relationships.
What is the primary way to interact with the applications and information in a ServiceNow instance? 1) Now Platform user interface 2) Service Portal 3) Application Programming Interface (API) 4) ServiceNow Mobile apps
Answer: Now Platform user interface Explanation The Now Platform user interface is the primary way to interact with the applications and information in a ServiceNow instance.
How can one user temporarily become another user for testing purposes? 1) Open User Administration > Impersonate User and select a user to impersonate. 2) Select a user to impersonate with the User Picker in the banner. 3) Open the User menu and select the Elevate Roles menu item. Select a user to impersonate. 4) Open the User menu and select the Impersonate User menu item. Select a user to impersonate. 5) Open User Administration > Users, select a user, and click the Impersonate User related link.
Answer: Open the User menu and select the Impersonate User menu item. Select a user to impersonate. Explanation A user can temporarily become another user for testing purposes by Impersonating users from the User menu.
Which of the following is a key difference between Reporting and Performance Analytics? 1) Performance Analytics data can be published to dashboards; Reports cannot. 2) Reports can generate accurate historical trends; Performance Analytics is limited in time. 3) Reports can be run on a scheduled basis; Performance Analytics cannot. 4) Performance Analytics answers the question of 'Where are we today'; Reports answer 'Where do we want to be'. 5) Performance Analytics can show trends; Reports cannot. 6) Performance Analytics can show snapshots of data taken over time; Reports can only show the current snapshot of data. 7) Performance Analytics is a replacement for the legacy ServiceNow Reporting functionality.
Answer: Performance Analytics can show snapshots of data taken over time; Reports can only show the current snapshot of data. Explanation ServiceNow Performance Analytics is an in-platform process optimisation solution to create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce service delivery costs. ServiceNow Reporting enables you to create and distribute reports that show the current state of instance data, such as the number of open incidents of each priority. ServiceNow reports are visualisations of your data that you can share with users on dashboards and service portals, export to PDF, and send via email. Reporting and Performance Analytics are two separate applications. They address different use cases and are complementary to each other. Performance Analytics can generate accurate historical trends by capturing continuous snapshots on a regular schedule. Reporting answers the question of 'Where are we today' while Performance Analytics answers the question of what is happening over time.
What needs to be set for a CI class in the CI Class Manager to display in the Configuration item field look-up in the change form? 1) Principal Class 2) Table Name 3) Display Name 4)Extensible
Answer: Principal Class Explanation The Configuration item field look-up has been enhanced to display only CIs whose class is set as the Principal Class in the CI Class Manager. Use the system property com.snc.task.principal_class_filter to control this functionality. The property contains all the task types where the Principal Class filter is applied.
Which one of the following is used to control access to features and capabilities in applications and modules? 1) Role 2) Department 3) Organization 4) Company 5) Group
Answer: Role Explanation Roles are applied to Groups or Users to control access to features and capabilities in the ServiceNow applications and modules.
Which of the following CI class is not included in the search results for configuration items, affected CIs, or impacted services within an Incident record? 1) Application Service 2) Service Offering 3) Business Application 4) Business Service Group
Answer: Service Offering Explanation Enter service offerings in the Service Offering field on an Incident record to see the service offerings affected by the incident in the Service Offerings related list. Now that you can search and view service offerings separately, they are no longer included in the search results for configuration items, affected CIs, or impacted services.
Which incident field is used to predict the Configuration Item and Service fields' value via Predictive Intelligence solution definitions? 1. Short description 2. Description 3. Category 4. Subcategory
Answer: Short description Explanation Train the machine-learning (ML) algorithm through two solution definitions, Incident Configuration Item and Incident Service, to predict the Configuration Item and Service fields' value based on the value in the Short description field. Both Predictive Intelligence and Incident Management must be active in the instance.
Which field on a Configuration Item (CI) record may be used to route Incidents to the appropriate group to resolve CI related incidents quickly? 1. Managed by 2. Assignment Group 3. Change control 4. Support Group
Answer: Support Group Explanation Support Group field on a Configuration Item (CI) can be used to route Incidents to the appropriate group to resolve Incidents related to the CI quickly.
Which module allows you to customize your instances' banner image, browser tab title and background color? 1) Conversational Interfaces > Branding and Chat Menu 2) Service Portal > Headers & Footers 3) Now Experience Framework > Themes 4) System Properties > Basic Configuration UI16 5) Reports > Administration > Color Definition 6) System UI > UI Pages > Branding
Answer: System Properties > Basic Configuration UI16 Explanation You can use the Basic Configuration UI16 module to brand your instance with your company logo and colours and set basic system defaults. This place is the best starting point if you set up your instance for the first time or have recently enabled UI16. To do this, you can navigate to System Properties > Basic Configuration UI16 and complete the configuration by changing any of the following settings: o Browser tab title: You can change the text that appears on the browser tab. o Banner image for UI16: You can click + next to the image and upload your logo. o Header background color: You can select or enter the color. This color is also used in the theme preview on the Themes tab under system settings. o Navigation selected tab background color: You can select or enter the color. o Banner text color: You can select or enter the color. This color is also used in the theme preview on the Themes tab under system settings. o And many more.
What value does a Business Rule Condition field return if the field is empty? 1. "" 2. NULL 3. TRUE 4. FALSE 5. Nothing
Answer: TRUE Explanation If there is no value in the Condition field, the field returns true. Business Rule scripts only execute their script logic if the Condition field returns true.
A fulfiller has completed all tasks for one of the items in a request, and the tasks are set to Closed. What happens in the workflow? 1) The requester is notified that the request is Complete. 2) The request is automatically set to Closed Complete. 3) The requested item moves to the next phase of fulfilment. 4) The requested item is automatically set to Closed Complete.
Answer: The requested item is automatically set to Closed Complete. Explanation When all catalogue tasks are closed, the parent requested item is set to Closed Complete by the workflow.
(Rome) How is it possible for a non-administrator to develop and deploy applications on the Now Platform? 1) Use delegated development and deployment application. 2) It is not necessary for a non-administrator to develop or deploy applications. 3) It is not possible to develop or deploy applications in ServiceNow. 4) Ask the administrators to do it since only administrators have this level of access.
Answer: Use delegated development and deployment application Explanation The ServiceNow Delegated development and deployment application enables non-administrators to develop and deploy applications.
Under which tab within the email notification configuration can you identify if a record insert or update triggers a notification? 1) What it will contain 2) What Digest will contain 3) When to send 4) Who will receive
Answer: When to send Explanation You can identify if a record insert or update triggers a notification from the 'When to send' tab/section of the email notification.
What is the minimum role required to subscribe or unsubscribe a CI? 1. cmdb_read 2. itil 3. ecmdb_admin 4. itil_admin
Answer: cmdb_read Explanation All of the above roles can subscribe or unsubscribe a CI; however, cmdb_read is the minimum role required.
What is the minimum role required to create incident templates so you can create incidents for similar issues quickly? 1) itil_admin 2) itil 3) admin 4) template_editor_global
Answer: itil Explanation A user with the itil role can create their own templates for incidents they log frequently. An administrator or user with the template_editor_global role can create templates that are available to everyone. An administrator can enable the global option for any personal template that a user creates so that all other users can access the template. ESS users typically log incidents using a record producer in the service catalogue. A template can be used to create an incident record producer. The template automatically populates fields in the incident form.
What role is required to create and edit Access Controls? 1) admin 2) security_admin 3) security 4) elevated_admin 5) elevated_security
Answer: security_admin Explanation security_admin role is required to create and edit Access Controls. Admin alone is not sufficient to edit Access Controls. Users with the security_admin role need to use the Elevate Roles menu item in the User menu before creating and editing Access Controls.
What are the three main screen elements of the Now Platform user interface? Select 3 Answers from the below options. 1) Application navigator 2) Content frame 3) Banner frame 4) System settings 5) User menu
Answers: a) Application navigator b) Content frame c) Banner frame Explanation The three main screen elements of the Now Platform user interface are the banner frame, application navigator, and content frame. The user menu and system Settings are part of the Banner frame.
Which of the following can be used to create configuration items (CIs) in the CMDB? Select 3 Answers from the below options. 1) Creation triggered by asset management 2) Creation via the incident management process 3) Creation via service catalogue fulfilment processes 4) Creation via the change management process
Answers: a) Creation triggered by asset management b) Creation via service catalogue fulfilment processes c) Creation via the change management process Explanation Creating configuration items (CIs) in the CMDB can be done in the following ways: 1) Direct manual creation via the Configuration application modules. 2) Creation via service catalogue fulfilment processes. 3) Import from an external source. 4) Integration with 3rd party systems. 5) Automated discovery tool(s). 6) Creation triggered by asset management. 7) Creation via the change management process.
Which of the following should you do before importing data into ServiceNow? Select 3 Answers from the below options. 1) Determine which source data maps to which target fields. 2) Delete all the existing target table records to avoid conflicts. 3) Decide what to do with incomplete or erroneous data. 4) Understand the data you plan to import.
Answers: a) Determine which source data maps to which target fields. b) Decide what to do with incomplete or erroneous data. c) Understand the data you plan to import. Explanation Spending the time to define the import strategy before importing data saves time and effort. Some of the activities you should do before importing data into ServiceNow are: * Understanding the data you plan to import, * Deciding what to do with incomplete or erroneous data, and * Determining which source data maps to which target fields. Removing or correcting unwanted records after importing can be tedious and time-consuming.
Which of the following are Notification preferences that users can manage? Select 4 Answers from the below options. 1. Disable receipt of specific notifications 2. Include/exclude attachments in notifications 3. Add a new channel (email address, mobile device for push notifications, SMS, voice) 4. Apply a schedule to a notification 5. Enable/disable notifications
Answers: a) Disable receipt of specific notifications b) Add a new channel (email address, mobile device for push notifications, SMS, voice) c) Apply a schedule to a notification d) Enable/disable notifications Explanation Users cannot manage the inclusion or exclusion of attachments in notifications in their notification preferences.
Which of the following are part of the Common Services Data Model (CSDM)? Select 3 Answers from the below options. 1) Guidance on service modelling 2) Base system CMDB core tables 3) Best practice for CMDB data modelling and data management 4) An automatic fix for past implementations 5) A process or implementation guide for ITSM, SPM, APM, EM, or other products
Answers: a) Guidance on service modelling b) Base system CMDB core tables c) Best practice for CMDB data modelling and data management Explanation The CSDM is standard terms and definitions, best practice for CMDB data modelling and data management, base system CMDB core tables, guidance on service modelling and recommended mappings. The CSDM is not a process or implementation guide for ITSM, SPM, APM, EM, or other products, a set of reports, code to install, an SKU or product we sell or an automatic fix for past implementations.
(Rome) Which of the following is true about the CMDB Data Manager? Select 3 Answers from the below options. 1) It is a wizard-like tool that provides a comprehensive solution for managing CIs. 2) It is a framework that supports multiple configuration strategies. 3) It is a policy-driven framework for managing CI life cycle operations. 4) It can create policies that govern CI life cycle stages such as retirement and deletion.
Answers: a) It is a wizard-like tool that provides a comprehensive solution for managing CIs. b) It is a policy-driven framework for managing CI life cycle operations. c) It can create policies that govern CI life cycle stages such as retirement and deletion. Explanation You can use the CMDB Data Manager to centrally create, publish, and manage the CI policies that automatically drive CI life cycle operations. CMDB Data Manager is a policy-driven framework for managing CI life cycle operations such as deletion and archival. It follows Common Service Data Model (CSDM) standards. CMDB Data Manager is a wizard-like tool that provides a comprehensive solution for managing CIs in the following ways: * Operates in bulk * Scales to large CMDBs. * Helps maintain the CMDB healthy and efficient * Copes with rapid changes in a cloud-based world. You can use the CMDB Data Manager to create policies that govern CI life cycle stages, such as retirement and deletion. You can use the Teams related list to track the different types of groups assigned to a CI. You can create before and after Java scripts for a data source of a CMDB integration application so that you can manipulate Identification and Reconciliation Engine (IRE) input and output payloads. You can use CI Class Manager to add related entries for IRE identification rules. You can use the extended IRE rules in key CMDB classes so that overlapping IP addresses in different networks can be identified and maintained as separate CIs.
Which of the following are possible data sources for importing data into ServiceNow? Select 4 Answers from the below options. 1) JDBC 2) XML 3) CSV 4) HTTP 5) TXT
Answers: a) JDBC b) XML c) CSV d) HTTP Explanation TXT (text) is not the file type that can be used as a data source. All the other listed file types can be used to import data into ServiceNow.
What file formats are available when exporting currently displayed records in a list? Select 3 Answers from the below options. 1) JSON 2) XML 3) TXT 4) DAT 5) CSV
Answers: a) JSON b) XML c) CSV Explanation With Export, you can save all currently displayed records and columns in a list in several formats, like Excel, CSV, XML, JSON or PDF. DAT and TXT are not in the list of available file formats when exporting currently displayed records in a list.
Which of the following are possible outcomes when coalescing detects a match between a record in the staging table and a record in the target table? Select 2 Answers from the below options. 1. Keep the record already in the target table. 2. Overwrite the record in the target table with the source data. 3. Create duplicate records. 4. Stop the import and delete the previously imported records. 5. Halt the import and ask the user what to do.
Answers: a) Keep the record already in the target table. b) Overwrite the record in the target table with the source data. Explanation When coalescing detects a match between a record in the staging table and a record in the target table, a possible outcome could be keeping the record already in the target table or overwriting the record in the target table with the source data. Once the Transform Map begins execution, the import continues running until every staging table record has been inserted into the target table, updated, ignored, or skipped. Imports never stop mid-way through running to request user intervention or delete previously imported records.
At what levels can User Criteria be used in Knowledge Management to control who can read and contribute? Select 3 Answers from the below options. 1) Knowledge Base 2) Knowledge Category 3) Knowledge Article 4) Knowledge Block
Answers: a) Knowledge Base b) Knowledge Article c) Knowledge Block Explanation User Criteria control who can read and contribute and are available at Knowledge Base, Knowledge Article, and Knowledge Block levels.
What deployment permissions can be assigned to a group or user for a specific application when using Manage Developers? Select 3 Answers from the below options. 1. Manage Update Set 2. Integrations 3. Upgrade App 4. Flow Designer 5. Publish to App Store
Answers: a) Manage Update Set b) Upgrade App c) Publish to App Store Explanation Upgrade App, Publish to App Store and Manage Update Set are some of the deployment permissions that can be assigned to a group or user for a specific application when using Manage Developers.
Which of the following are true statements about portals? Select 4 Answers from the below options. 1) Page layouts are responsive to device type. 2) Containers cannot be fluid layout. 3) Containers can be fixed layout. 4) Page layouts are responsive to screen resolution. 5) Viewport size changes when a page is resized.
Answers: a) Page layouts are responsive to device type. b) Containers can be fixed layout. c) Page layouts are responsive to screen resolution. d) Viewport size changes when a page is resized. Explanation Containers can be fluid layout. When designing portals, think about the user experience you want for your users. Should they have to scroll? Should widgets be resized? Should all widgets be shown at all resolutions and for all device types?
What permissions can be assigned to users in groups? Select 3 Answers from the below options. 1) Provide a reference for alerts and notifications 2) Approve, change, or resolve incidents and requests 3) Receive email notifications 4) Request a platform upgrade 5) Raise a ServiceNow HI case
Answers: a) Provide a reference for alerts and notifications b) Approve, change, or resolve incidents and requests c) Receive email notifications Explanation Users in groups can be assigned permissions to * approve, change, or resolve incidents and requests, * provide a reference for alerts and notifications, and * receive email notifications'. 'Raise a ServiceNow HI issue' and 'Request a platform upgrade' requires the ServiceNow Support (HI) access which is not managed by the group permissions in an instance.
Where can fulfillers navigate to find catalogue tasks assigned to them and their groups to fulfil requests? Select 2 Answers from the below options. 1) Service Desk > My Groups Work 2) Service Catalog > My Work 3) Service Catalog > My Groups Work 4) Service Desk > My Work
Answers: a) Service Desk > My Groups Work b) Service Desk > My Work
A user has the VIP field set to true on their User [sys_user] record. When that user is selected as the Caller on an incident, which of the following statements are true in a baseline platform configuration? Select 2 Answers from the below options. 1. The SLA workflow conditions for VIP trigger additional notifications to the manager of the Assignment group. 2. The user's name is shown in red in the Caller field. 3. The priority field calculation is adjusted to increase Priority by 1. 4. A 'VIP' decoration is displayed next to the Caller field.
Answers: a) The user's name is shown in red in the Caller field. b) A 'VIP' decoration is displayed next to the Caller field. Explanation By default, the caller's name will turn red, and a VIP icon will appear next to the Caller field when a user has the VIP field set to true on their User [sys_user] record.
Which of the following business needs can be addressed by Flow Designer? Select 3 Answers from the below options. 1) To enhance processes using a ServiceNow Instance that is running Jakarta or prior. 2) To reduce technical debt, such as reduce scripting to simplify upgrades and deployments. 3) To orchestrate business processes across services with little technical user knowledge. 4) To redevelop existing logic already built using the ServiceNow workflow editor. 5) To integrate with 3rd party systems.
Answers: a) To reduce technical debt, such as reduce scripting to simplify upgrades and deployments. b) To orchestrate business processes across services with little technical user knowledge. c) To integrate with 3rd party systems. Explanation Flow Designer can be used to: * orchestrate business processes across services with little technical user knowledge, * reduce technical debt, such as reduce scripting to simplify upgrades and deployments, and * integrate with 3rd party systems. It is not suitable for existing logic already developed using the ServiceNow workflow editor and for the ServiceNow Instance running Jakarta or prior.
Which of the following does each flow consist of, as a minimum, in Flow Designer? Select 2 Answers from the below options. 1) Trigger 2) Flow Logic 3) Subflow 4) Action
Answers: a) Trigger b) Action Explanation Each flow in Flow Designer consists of a trigger and one or more actions. A trigger starts a flow when the conditions of the trigger are met. Actions are the Flow Designer operations, such as looking up a record, updating a field value, requesting an approval, or logging a value.
Which of the following are captured in an update set? Select 3 Answers from the below options. 1) Views 2) Roles 3) Fields 4) Tasks 5) Schedules
Answers: a) Views b) Roles c) Fields Explanation Process records such as Business Rules, Client Scripts, Fields, Forms and Form Sections, Report Definitions, Tables, Views, Roles, and Published Flows are captured in an update set. Data such as New Data Records, Modified Data Records, Tasks, Modified CIs, new Users and Groups, Schedules, Scheduled Jobs and Homepages (if not manually added) are not captured in an update set.
When do onSubmit Client Scripts execute their script logic? Select 3 Answers from the below options. 1) When a user clicks the Delete button. 2) When a user clicks the Submit button. 3) When a user clicks the Lookup button on a reference field. 4) When a user clicks the Update button. 5) When a user clicks the Save menu item in the Additional Actions menu.
Answers: a) When a user clicks the Submit button. b) When a user clicks the Update button. c) When a user clicks the Save menu item in the Additional Actions menu. Explanation onSubmit Client Scripts execute their script logic whenever a user saves, submits, or updates a record in a form.
Which of the following are the data visualization strategies in ServiceNow? Select 3 Answers from the below options. 1) Tables 2) Charts 3) Dashboards 4) Reports
Answers: a) Charts b) Dashboards c) Reports Explanation Here are the different data visualization strategies in ServiceNow: * Reports, * Charts, * Dashboards, * On-demand charts, and * Percent Complete.
Which of the following statements are true about Dashboards? Select 2 Answers from the below options. 1) Dashboards can contain widgets and tabs. 2) Applications are allowed to have only one Dashboard. 3) All users can view all dashboards. 4) Dashboards are configured using a drag and drop canvas. 5) Dashboards can have a maximum of four widgets.
Answers: a) Dashboards can contain widgets and tabs. b) Dashboards are configured using a drag and drop canvas. Explanation Dashboards are configured using a drag and drop canvas and can contain widgets and tabs. Applications usually have a Dashboard for each persona because different user types are interested in different information. Dashboards can have as many widgets as needed to convey the required information from an application or process. Access to Dashboards is restricted by role. All users can see Dashboards that do not have a role assigned.
Which of the following is a way to add an application to a ServiceNow instance for development? Select 2 Answers from the below options. 1) Use the Create Application module to create an application. 2) Use the Guided App Creator to create an application. 3) Use Application Cross-Scope Access to load an application. 4) Use Studio to import an application from source control. 5) Use the ServiceNow Store to load an application.
Answers: a) Use the Guided App Creator to create an application. b) Use Studio to import an application from source control. Explanation You can Launch Guided App Creator from Studio or by opening System Applications > My Company Applications and click the Create new button to create an application. You can also use Studio to import an application from source control. Applications loaded from the ServiceNow Store are installed to the instance, not loaded for development.
What happens if you select Publish when creating articles manually or by import? 1) The articles are sent for approvals. 2) The articles are automatically moved to a Published state. 3) The articles are sent for review. 4) It triggers the publish workflow assigned to the knowledge base.
Answers: It triggers the publish workflow assigned to the knowledge base. Explanation When creating articles manually or by import, selecting Publish will trigger the publish workflow assigned to the knowledge base. This may mean the article is automatically moved to a Published state, or it may first require approval(s).
