Social Work Practice 1 MIDTERM

What does the principle of "client self-determination" mean for the client? a. The client should always be encouraged to choose which actions to take b. The client gives final authority to make decisions to the social worker c. The client is to be given maximum feasible decision making power d. The client recognizes that the worker is the more informed decision maker

The client is to be given maximum feasible decision making power

What may clenched fists indicate as a nonverbal message? a. Anger or anxiety b. Preoccupation c. Submissiveness

Anger or anxiety

When a social worker refers a client to another agency for specific services, the worker is most likely performing which social work role? a. Administrator b. Counselor/clinician c. Broker d. Advocate

Broker

When is the principle of "maximizing client participation" most applicable? a. group and community activities b. indirect practice activities only c. direct practice activities only d. all forms of social work practice

all forms of social work practice

In a professional written assessment, it is best to place any conclusions or inferences under which of the following as a separate heading? a. Impressions b. social functioning c. Coping

impressions

When performing the function of psychosocial assessment and diagnosis, the social worker is most likely engaged in which of the following professional roles? a. Social and adaptive skills teacher b. Counselor/clinician c. Workload manager d. Staff developer

counselor/ clinician

Which of the following are examples of emotion-focused coping? a. Crying and laughing it off b. Asking questions and gathering new information c. Taking steps to solve one's problems

crying and laughing it off

As a general rule, at the beginning of a helping relationship you can expect a non-voluntary or mandated client to a. speak freely and honestly about the problem b. minimize or deny the problem c. exaggerate the seriousness of the problem d. compare his or her problems to those of other people

minimize or deny the problem

Questions beginning with _________ should only be used sparingly. a. Why b. How c. Could

why

Listening involves ________ the words and making every effort to ________the meaning the other person is trying to convey. a. Hearing; Understand b. Hearing; Encourage c. Accepting; Communicate

Hearing; Understand

Which of the following terms best reflect the traditional doctor/patient (i.e., medical model) of power relationships? a. Shared/balanced relationship b. Negotiated/reciprocal relationship c. Questioning/challenging relationship d. Hierarchical/authority relationship

Hierarchical/authority relationship

A social worker typically a. performs only one role in each practice setting b. performs only one activity in performing each practice role c. carries out several specific functions in performing each role d. carries out the same set of roles as other professionals in a setting

carries out several specific functions in performing each role

Consultation a. is given by peers to other peers b. must be acted on by the person receiving it c. is focused on meeting agency requirements d. is synonymous with supervision

is given by peers to other peers

Which of the following is a tool most likely to be used a social worker to help a client view his or her problem or situation in a different way? a. The religion question b. The miracle question c. The social adaptation question d. The nonverbal question

the miracle question

In case advocacy, the social worker promotes action by others on behalf of a. an oppressed group b. an individual client c. a vulnerable population d. a problematic social issue

an individual client

When initiating a helping relationship with a client, a social worker should first a. describe how fees are charged for the service b. ask if the client has received services from another professional c. clarify the purpose of the relationship with the client d. explain that the client is expected to attend all scheduled sessions

clarify the purpose of the relationship with the client

A social worker says to his client: "You looked a bit angry when I mentioned the minimum fee charged for counseling. What are you thinking or feeling?" What skill is being used by the worker? a. confrontation or challenge b. planning a message c. following up on nonverbal communication d. checking for message reception

following up on nonverbal communication

HIPPA regulations are most likely to be encountered in what type of practice setting? a. Public assistance b Child protection c. Health care d. Probation and parole

health care

In addition to providing a paycheck, the next most immediate benefit an unemployed client is likely to experience upon securing a job is a. gaining months toward eligibility for Social Security b. replacing the stress of unemployment with the stress of a job c. increasing one's sense of self-worth and social status d. adding additional work experience to one's resume

increasing one's sense of self-worth and social status

Why is it important for a social worker to be a good listener? a. It helps build trust and convinces a client that he/she is being understood b Provides energy to formulate an answer c. Reduces concentration

It helps build trust and convinces a client that he/she is being understood

Which of the following conveys inherent worth, respect and fair treatment of clients regardless of their past? a. Unconditional positive regard b. Concreteness c. Empathy

Unconditional positive regard

Working with a child who experiences irrational fear that someone is hiding under her bed, the social worker and child decide to call the fear "My BooBoo." Naming this emotion is most helpful because it: a. clarifies that this is a valid emotion b. inserts humor into the discussion c. makes the worker part of the emotion d. indicates there is nothing tangible about the fear

clarifies that this is a valid emotion

What type of question is the following? "Do you feel sad about breaking up with your spouse?" a. Closed b. Open c. Conflicted

closed

Once a client has identified those individuals who are potential sources of social support, the worker should next help the client a. count his or her blessings for having social supports available. b. consider whether he/she should reach out to these potential supports. c. identify other people's resources for social support. d. consider how to thank those sources of support.

consider whether he/she should reach out to these potential supports.

The most fundamental principle to be considered when helping to select an out-of-home placement for an elderly person is a. around the clock nursing care b. around the clock physician services c. least restrictive environment d. close supervision of care staff

least restrictive environment

When teaching a client to directly confront a coworker about an offensive behavior, the social worker described the following three factors to address when confronting that person: a description of the troublesome behavior, explaining the feeling the behavior created, and the tangible impact of the behavior. This would most accurately be termed: a. explaining the purpose of communication b. checking for acquiescence c. asking a focused question d. making an I-statement

making an I-statement

What does such things as certificates and diplomas on the wall, well-furnished offices and professional attire demonstrate? a. The appearance of expertness b. Non-verbal messages c. Human caring

non-verbal messages

Social assessment reports are primarily predicated on the belief that a. the client's adjustment to past issues should inform current planning b. it is essential to know how this client differs from other clients c. one should learn how other professionals have analyzed the situation d. an assessment report helps clients correct their skewed thinking

the client's adjustment to past issues should inform current planning

Which principle does Sheafor and Horejsi argue is the best antidote to worker burn-out? a. to maintain professional objectivity b. to challenge social injustice c. to individualize the client d. to lend vision to the client

to maintain professional objectivity

When assessing a client situation, the social worker should FIRST evaluate the client's a. vulnerability and risk b. knowledge of interventions that might be used c. energy level d. ability to pay

vulnerability and risk

Which of the following is the best example of a social worker using "people first" thinking? a. "We need more group homes for the mentally incapacitated." b. "Those who are homeless require extensive wrap-around services." c. "Domestic violence is a common problem for LGBTs." d. "Retarded adults need gainful employment."

"We need more group homes for the mentally incapacitated."

During an interview, what is the benefit of using words that start with "what." a. It encourages more information and facts b. Seeks out information about places c. Seeks to find out more about time

It encourages more information and facts

In which of the following countries or cultures is eye contact considered to be intimidating and disrespectful? a. Native Americans and people from Asia and the Middle East b. North America c. Europe

Native Americans and people from Asia and the Middle East

At what point does a social worker become a practitioner who no longer needs to improve his or her knowledge and skills? a. Upon completing a BSW program b. Upon completing a MSW program c. When he or she obtains a license as a social worker d. Never

Never

A ________ relationship between the social worker and the client is necessary but by itself is not sufficient to facilitate change. a. Positive b. Negative c. Mutual

Positive

Which of the following is not a helping skill? a. Narrowing the focus b. Stacking questions c. Paraphrasing d. Reflection of feeling

Stacking questions

What is the advantage of open-ended questions? a. They are more client centered b. Allows the social worker to be more directive c. Keeps the client unfocused

They are more client centered

When clients feel they are being judged or criticized by the social worker, they tend to do what? a. Withdraw from the relationship b. Gain empowerment c. Work harder in the relationship

Withdraw from the relationship

Some unevenness in the various aspects of ¬development (e.g., talking, walking, coordination, social interaction) in 2-3 year old child is a. a cause for concern b. not unusual c. an indicatory of possible mental retardation d. an indicator of a possible infection of the brain

a cause for concern

The skills of "fogging" and "joining the resistance" are most likely to be used with a client who is a. elderly b. an adolescent c. defensive d. suicidal

defensive

When responding to a person who is extremely angry and upset it is best to a. confront the person about the unreasonableness of his or her feelings b. refrain from touching the person even if trying to calm him or her c. speak in a soothing voice and put your arm around the person d. speak in a stern voice suggesting the person calm down

refrain from touching the person even if trying to calm him or her

Which of the following should the social worker do in order to adhere to the principle of appreciating human diversity? a. attempt to reinforce the "melting pot" theory of society b. respect characteristics emerging from the individual's or group's culture in practice c. express interest in the client's culture, but base the treatment plan on the dominant culture's values d. work to reform the cultural values of the client to better match those of the dominant culture

respect characteristics emerging from the individual's or group's culture in practice

The client of a social worker indicates that she is dealing with the death of a close friend by talking about it repeatedly with other friends. This form of coping would best be described as a. intellectual coping b. task-focused coping c. ego defense coping d. emotion-focused coping

emotion-focused coping

Information to the client about the nature and extent of the helping process, cost, length, risks and relevant policies refers to what? a. Informed consent b. Confidentiality c. Disclosure

disclosure

The general rules that will govern the handling of confidential client information should be explained to a client a. only if the client asks for this information b. after the 4th interview c. never, unless required by state law d. during the first interview

during the first interview

When society creates conditions that result in some groups of people being disenfranchised in comparison to others, which social work principle most clearly indicates that social workers should seek to change the conditions causing the problem? a. Engage in conscious use of self b. Challenge social injustices c. Maintain professional objectivity d. Embrace human diversity

embrace human diversity

Which of the following categories is screened to determine a client's ability to think abstractly and assess common knowledge? a. Intellectual functioning b. Mood and affect c. Memory

intellectual functioning

The view that the social worker should not become too emotionally involved with client problems is best captured in which practice principle? a. The social worker should practice social work. b. The social worker should engage in conscious use of self. c. The social worker should maintain professional objectivity. d. The social worker should treat clients as experts on their own lives.

the social worker should maintain professional objectivity

A school social worker finds it difficult to help a student get interested in completing homework assignments. The most effective approach would be: a. group counseling b. family therapy c. motivational interviewing d. the task-centered approach

the task-centered approach

What does the principle of "normalization" suggest social workers should do? a. treat all clients as if they are normal b. assume that the clients fit a normal curve c. use ordinary and conventional resources when possible d. ask clients to describe what they define as being normal

use ordinary and conventional resources when possible

Memorize the steps in the planned change process (Generalist Intervention Model) Engagement Assessment Planning Intervention Evaluation Termination Follow up

Elvis Ate Purple Igloos Every Thursday Friday

The primary advantage of an in in-home interview is a. increasing the efficiency of social work interventions b. improving the effectiveness of social work interventions c. reducing the cost of service delivery d. assessing the client's social environment

assessing the client's social environment

If a client has a gun and is behaving in a menacing manner, a social worker should first a. speak gently to the client and try to disarm him or her b. call the police and attempt to leave the scene c. find someone with a gun who can offer protection d. notify the client's family that others might be at risk

call the police and attempt to leave the scene

In which social work role is the effort to provide "wrap-around services" most likely to occur? a. workload manager b. case manager c. social work professional d. teacher

case manager

What does engaging in value-guided practice require social workers to do? a. inform the client of personal differences in values b. clearly express any agency values that may relate to the services provided c. review the social work "Code of Ethics" with the client d. examine client's, social worker's, and agency's values relevant to the practice activity

examine client's, social worker's, and agency's values relevant to the practice activity

The principle of "normalization" suggests that social workers should a. recognize that the service goal is to return the client to normal functioning b. connect the client with ordinary and conventional resources when possible c. assume that the client fits somewhere near the extreme end of a normal curve d. explain relevant societal norms to help the client see where change is needed

explain relevant societal norms to help the client see where change is needed

A time of rapid societal change is most likely to give rise to many clients experiencing a. role ambiguity b. self-role incongruence c. role decline d. role absence

role ambiguity

In the social change agent role, which of the following functions would a social worker most likely perform? a. Evaluation of an agency's workers b. Social treatment c. Consultation to other social workers d. Social resource development

social resource develpment

Which area of assessment observes those behaviors, attitudes, and norms expected of a person when he or she has been assigned a certain status in society? a. Social roles b. Social support c. Coping strategies

social roles

During the first interview with a voluntary client it is usually best to begin with a. an explanation of your agency's policy and funding b. whatever topic the client introduces c. small talk, like the weather or a community event d. a brief history of your program or agency

whatever topic the client introduces

Which of the following statements is most accurate? a. All people sometimes use manipulation. b. All manipulative people are dangerous. c. Manipulative people are sociopaths. d. People who use manipulation are predictable.

All people sometimes use manipulation.

The DSM is a manual developed by the a. American Psychiatric Association b. American Psychological Association c. American Psychotherapists Association d. American Medical Association

American Psychiatric Association

The items that appear on a problem checklist should a. never be shown to a client b. never be shown only to the client's family c. always be shown to the client d. be adapted to fit each individual client

always be shown to the client

Which of the following aspects of a client's behavior are typically considered symptoms of a mental disorder. a. Compulsions B Phobias c. Both of these

both of these

Which of the following relate to poor listening skills? a. Both of these b. Tendency to interrupt c. Listening defensively

both of these

The NASW defines ___________ as a set of behaviors, attitudes, and policies that enable professionals and agencies to work effectively in cross-cultural situations a. cultural competence b. generalist practice c. open practice d. self-awareness

cultural competence

Social work's emphasis on serving people who are poor, ill, discriminated against, etc. is BEST reflected in which of the following principles? a. "starting where the client is" b. "serving the most vulnerable members of society" c. "treating the client with dignity" d. "considering clients experts on their own lives"

"serving the most vulnerable members of society"

Which of the following actions by a social worker would be the most serious violation of practice principle to "protect client confidentiality?" a. Be selective about what information is placed in the agency files. b. Educate the clerical staff about the importance of protecting confidentiality. c. Be sure that the agency files and computers are secure at all times. d. Be careful to not use a client's full name when discussing cases with friends or family.

Be careful to not use a client's full name when discussing cases with friends or family.

During a first interview with a mandated client, which of the following social work activities is of greatest importance? a. Asking questions that will test whether the client is telling the truth. b. Revealing the information about why the client has been mandated to utilize services. c. Describing your professional training and experience. d. Varifying basic information such as the client's age and social security number.

Describing your professional training and experience.

Which of the following is important when sending a message? a. Do not overwhelm or overload the receiver with too much information b. Demonstrate the use of complex language c. Do not ask for comments or questions

Do not overwhelm or overload the receiver with too much information

Which of the following should be included in use of an "I" statement? a. Give a brief, clear description of the troublesome behavior b. Use focused questions c. Keep one's expressions neutral

Give a brief, clear description of the troublesome behavior

What should the social worker do to avoid invading a client's personal space? a. Read the client's body language and adjust accordingly b. Ignore any discomfort c. Convey a positive attitude

Read the client's body language and adjust accordingly

Why are clients sometimes reluctant to talk about their own behavior? a. They don't want to address their personal responsibility b. They are often unaware of it c. It causes emotional outbursts

They don't want to address their personal responsibility

An ego defense mechanism is usually a. a deliberate and conscious choice b. a mental disorder c. a habitual and unconscious response d. a genetic or inherited response

a habitual and unconscious response

Judgment about a person's self-worth or self-esteem is best described as a. a highly objective evaluation b. based mostly on the opinions by age peers c. a highly subjective evaluation d. based mostly on the opinions of one's family

a highly subjective evaluation

In the laws of most states, the failure of a mandated reporter to report a case of suspected abuse or neglect is treated as a. a breach of professional ethics b. a felony c. a compassionate response d. a misdemeanor

a misdemeanor

The referral of a client to another professional or agency should be preceded by a. a thorough assessment of the client's situation b. a battery of psychological tests c. consultation with a lawyer d. consultation with the client's relatives

a thorough assessment of the client's situation

The competency most often required of a social worker in an administrative role is a. knowledge of emerging social trends b. ability to translate new policy goals into services c. skill in providing on-going stabilizing care d. skill in case advocacy

ability to translate new policy goals into services

When consultation is provided to a social worker or other professional, it is best described as a. advice given by a peer to another peer b. recommendations that the consultee is expected to implement c. the clarification a supervisor provides to reinforce agency requirements d. an agency administrator's requirements for the worker's performance

advice given by a peer to another peer

Which of the following are important to assess to determine a child's need for protection a. Indicators of physical or sexual abuse b. Indicators of neglect c. All of these

all of these

Social work job functions are a. Unrelated to any specific social work role b. an activity that may be associated with one or more roles c. used in the performance on only one social work role d. of equal importance to all social workers in all practice settings

an activity that may be associated with one or more roles

Which of the following is a reason that problems may arise in communicating with our clients? a. Both of these b. Client may have a problem with language c. Social worker may lack knowledge about the client's culture

both of these

The use of summarizing statements is a good way to _________ a meeting. a. Close b. Open c. Neither of these

close

The most frequently performed direct practice social work role is a. workload manager b. social change agent c. staff developer d. counselor/clinician

counselor/clinician

Social work practice principles are a. usually the first things learned in social work classes b. the same as principles followed by other professions c. derived from social work's knowledge, values, and experience d. so basic they are considered part of the social worker's art

derived from social work's knowledge, values, and experience

If a social worker suspects a developmental delay in a pre-school aged child, the worker should first a. formulate a program of stimulation and training to be carried out by the parent(s) b. facilitate a referral to a specialist for further testing and evaluation c. administer a psychological test such as the WISC d. seek to enroll the child in a pre-school or pre-kindergarten program

facilitate a referral to a specialist for further testing and evaluation

A genogram is most appropriately used to depict a client's a. medical history b. family membership structure c. genetic background d. community context

family membership structure

When engaged in a planned change process, the primary function of the social worker should be to a. focus on guiding the process, rather than on offering suggestions to the client for actions that might solve the client's problems b. make decisions in behalf of clients as they are usually not capable of making good decisions or would not be needing services in the first place c. prepare and implement the plan for treatment because the social worker is the expert and the client is not prepared to make such judgments d. reinforce the principle of client self-determination by not revealing the social worker's thinking about actions for the client to take

focus on guiding the process, rather than on offering suggestions to the client for actions that might solve the client's problems

The phrase "the social worker should begin where the client is" reflects the principle of a. concern for the whole person b. serving the most vulnerable members of society c. individualizing the client d. maximizing client self-determination

individualizing the client

Data collection is the activity of securing ___________ regarding the client. a. information b. consensus c. changes

information

Which of the following is a tool to detect if a client has symptoms of highly unusual behavior or lacks rational thought? a. Mental status exam b. Problem checklist c. Ego defense mechanisms

mental status exam

Although the social worker disagreed with the client's decision to place her baby for adoption, she nevertheless supported the young woman's efforts to connect with an adoption agency. This would best be described as: a. empathy b. nonjudgmental attitude c. sympathy d. reframing

nonjudgmental attitude

The most useful case management decisions should a. not be based exclusively on the results of psychological testing b. be based exclusively on the results of psychological testing. c. not be based on the results of psychological testing if the client is a child d. not be based on the results of psychological testing if the client and the psychologist have different racial/ethnic backgrounds

not be based exclusively on the results of psychological testing

Social work's concept of social functioning focuses mostly on one's a. performance of major social roles b. ego defense mechanisms c. economic circumstances d. family circumstances

performance of major social roles

Which of the following classification systems was designed for use by social workers? a. Person-in-Environment System b. DSM c. GAF Scale

person-in-environment system

When interviewing a client who is lying in a hospital bed, it is best to a. stand about two feet from the client b. stand at least 10 feet from the client c. position yourself at eye level to the client d. position yourself above or over the client

position yourself at eye level to the client

When developing a questionnaire for use in gathering data from clients, it is most important to a. maximize the number of open-ended questions b. prepare a questionnaire that has many purposes and applications c. never use words that have more than three syllables d. pre-test the questionnaire before using it with clients

pre-test the questionnaire before using it with clients

Several social workers decide to form a social work reading group and each week select an article from a social work journal for group discussion. Participation in this group would best be described as an example of a. self-assessment b. professional development c. consultation d. group therapy

professional development

A social worker a. usually needs to make decisions for the client because the client is incapable of making good choices or he or she would not be a client in the first place b. should focus on guiding the process of decision making and change c. should not share his or her assessment with the client when planning treatment because it may make the client resistant d. should never make a decision in a client's behalf because that would violate the self-determination principle

should focus on guiding the process of decision making and change

The social work's body positioning is an important part of his or her nonverbal communication. It is considered most conducive for good communication if the worker: a. sits comfortably behind his or her desk b. sits at a 90-degree angle to the client c. arranges chairs so the knees of worker and client almost touch d. faces the client directly

sits at a 90-degree angle to the client

Which of the following is a particular type of professional report prepared frequently by social workers in direct practice a. Social Assessment Report b. DSM c. Standardized Report

social assessment report

An ecomap most specifically depicts a client's a. genealogy b. psychological functioning c. social context d. ecological adaptations

social context

In the social change agent role, which of the following functions would a social worker be most likely to perform? a. Evaluation of an agency's workers b. Social treatment related to a client's issues c. Supervision of other social workers d. Engagement in class advocacy

social treatment related to a client's issues

Before agreeing to cover the cost of psychotherapy, the typical health insurance company will most likely require a diagnosis based on a. a PIE assessment b. a CSWE recommendation c. an APA chart d. the DSM

the DSM

As a general rule, it is best to view the client record maintained by a social agency as belonging to a. the social agency b. the social worker c. the client d. whoever has physical possession

the client

Which of the following is the most compelling reason to place a child into foster care? a. To punish the child's parent for his or her irresponsible behavior. b. To send a message to other parents who might be tempted to hurt their child. c. To provide the child with a better home and more educational opportunities. d. To protect the child from physical harm.

To protect the child from physical harm

When personal boundaries are weak and unclear, family members may become intrusive or overly involved in the lives of other family members. These types of family relationships are termed a. disengaged b. enmeshed c. engaged d. reciprocal

enmeshed

Which is not considered to be one of the roles typically performed by social workers? a. teacher b. workload manager c. environmental planner d. social change agent

environmental planner

Which of the following is the process intended to help the client realize that there are times when the problem is less frequent or less intense? a. Exploring exceptions b. Miracle question c. Scaling question

exploring exceptions

The term blended family would most accurately describe a family in which a. there are many children of many different ages b. there are children with many different racial backgrounds c. there are children with many different problems d. there are children from both adult partner's prior marriages

there are children from both adult partner's prior marriages

Which of the following is the primary reason why it is important for social workers to identify a client's strengths? a. Clients prefer to talk about the positive rather than the negative b. Interventions that recognizes strengths makes the client feel better about him/herself c. Social workers prefer to talk about the positive rather than the negative d. Interventions that build on strengths are more likely to be effective

Interventions that build on strengths are more likely to be effective

How are social work practice principles best described? a. as time-tested guides to successful practice b. as guidelines always be followed by an ethical social worker c. as indications of what a social worker should not do d. as current theories focused on worker and client interaction

as time-tested guides to successful practice

If a client asks you (the social worker) a program-related or a service-related question that you cannot answer, it is best to a. explain that you will search for the answer and report back to the client b. make up an answer rather than appear unprofessional c. pretend to not hear the question and move to a new topic d. indicate that it is inappropriate to answer such a question

explain that you will search for the answer and report back to the client

When speaking to a potential client on the telephone (a person whom you have not met in person), the most important guideline to keep in mind is to avoid: a. being on the phone for more than 2 minutes b. providing your full name c. giving complex information d. using the person's first name

giving complex information

As a general rule, the most reliable predictor of future violent behavior is the person's a. history of violent behavior b. prior criminal conviction c. age and marital status d. age and occupation

history of violent behavior

What is meant by evidence-based practice? a. only research-based methods should be used b. social workers strive to use the most carefully evaluated insights, information, and resources c. the worker's practice wisdom should be sufficient d. the effective worker should master all of the available knowledge

social workers strive to use the most carefully evaluated insights, information, and resources

Which of the following rules are important when one is in the position to receive a message? a. Stop talking b. Plan how to respond c. Interrupt as needed

stop talking

Applying the principle of "engaging in evidence-based practice" means that the social worker should a. consider only research-based intervention approaches when serving clients b. view practice wisdom as inappropriate knowledge for informing practice c. recognize that one's gut reactions are usually the best evidence of appropriate actions d. use the best researched information as one of the primary sources to inform decisions

use the best researched information as one of the primary sources to inform decisions