Speech Chapter 5 & 7 & 8 & 9 & 10 Quiz

Which type of listener only pays attention to the parts of conversation that interest him or her?

Selective listener

A critical listener should ___________

examine evidence and reasoning

Which of the following statements is most likely to contribute to a positive communication climate?

"I feel rejected when you show up late."

Jamal announces to his wife, Sarah, that he's decided to go on a trip to Las Vegas with his friends. They are set to leave in two days. Sarah angrily replies, "If that's what you want to do, it's fine by me." What would be the best way for Jamal to respond to this statement?

"It sounds like you aren't too keen on the idea of me going on this trip. Am I right?"

Which of the following options is an example of minority control in a group?

A few popular high-schoolers deciding what's "cool"

After a recruiter gives a presentation in your business class on opportunities in the military, you ask a question. What form of confirming response is this?

Acknowledgement

Liam cares deeply for his wife, Karen. Liam tells Karen in a matter-of-fact tone, "You need to pay off your credit card immediately to avoid late charges." He adds in a sincere and caring tone, "You're such a wonderful and responsible person and I'd hate to see your credit take a hit!" What kind of relational message is Liam likely expressing towards Karen?

Affinity

For which of the following situations would relational listening be the most effective listening strategy?

Answer Talking with a parent about their health issues

Which of the following is the act of paying attention to a signal?

Attending

____________ is the social need to influence others.

Control

Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged in ____________.

Critical listening

According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group?

Determine the group's goals

If Tom minimizes the importance of Sandra's attempts at serious communication, he is demonstrating which of the following distancing tactics?

Discounting

Which of the following best explains why opposites attract?

Each partner's characteristics satisfy the other's needs.

Joe listens as his group members argue about the deadline for their project. Some say their supervisor set the deadline for May 1; others insist the deadline is April 15. Joe suddenly interjects: "We're spending way too much time arguing about this. Let's figure it out and get back to work." What group role is Joe playing?

Energizer

In which stage of Knapp's developmental model is the relationship generally pleasant and uncritical and the commitments minimal?

Experimenting

Your supervisor is meeting with you and your team today to discuss a new program he is thinking about implementing. The rest of the team seems agreeable to the idea; some are even enthusiastic about it. You, however, are cautious about implementing this new program. Mainly, you are concerned that it will create significant liability issues for the company. Which of the following behaviors would you likely engage in if you wanted to be an effective follower?

Express your concerns about the program to your supervisor.

Sandra owns a chain of restaurants and wants to know which of several possible new menu items would be most enticing to her customers. She invites small groups of customers to sample each of the dishes and give feedback. Which problem-solving format is Sandra using?

Focus Groups

____________ are used in market research by sponsoring organizations to survey potential users or the public at large regarding a new product or idea.

Focus Groups

A discussion format in which audience members are invited to add their comments to those of the official discussants is called a ____________.

Forum

Which characteristic is one of the strongest predictors of innovation in teamwork?

Group cohesiveness

In which stage of Knapp's developmental model do parties begin to take on an identity as a social unit?

Integrating

Asif is flirting, hinting around, and asking hypothetical questions to test his partner's receptiveness. In which of Knapp's developmental stages is he in this relationship?

Intensifying

In which stage of Knapp's developmental model does a truly interpersonal relationship begin to develop?

Intensifying

When the brain interprets sound and gives meaning to the sound, it is called ____________.

Listening

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving?

Lose-Lose

The members of a fraternity want to form a group to participate in a fundraising event for a local charity. Which of the following options represents a potential problem of information underload for their group's goal of participating in the event?

Most members haven't checked their schedules to see if they can attend the event

How do online support groups differ from face-to-face supportive encounters?

Online support groups allow anonymous self-disclosure.

Sergio has suggestions for several issues that are being discussed at tonight's union meeting. If he has to wait to offer his suggestions until the appropriate time in the meeting's schedule, which problem-solving format is Sergio's union most likely using?

Parliamentary procedure

Which statement best characterizes appearance as a factor of attraction?

Physical factors become less important as a relationship progresses.

____________ is the distinguishing characteristic in win-lose problem solving.

Power

Which of the following is true about power?

Power is conferred by the group.

Which of the following options is an example of majority control in a group?

Presidential elections in the United States

____________ is the degree to which we admire others and hold them in esteem.

Respect

Which statement is true about the relational dimensions of communication?

Respect is a better predictor of relational satisfaction than liking or loving

Which of the following is the best method of acquiring power in a small group?

Reward first and punish only as a last resort.

____________ contributes to the value of qualitatively interpersonal relationships.

Scarcity

Anita had received some upsetting news just before beginning her shift as a waitress. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's direction. Which reason best explains Anita's poor work performance?

She was having a problem with psychological noise.

Which of the following is an example of a directly aggressive message?

Shut up before I shut you up.

Which type of leader would alter his or her leadership style as circumstances change? Democratic

Situational

Which of the following groups faces the fewest threats to achieving cohesiveness?

Tenants in a condemned building

Bill accepts Joe's uncomfortable quirkiness because Joe makes him laugh a lot. Based on what we know, what can be inferred?

The rewards of Joe's humor outweigh the cost of his quirkiness.

"Great leaders are born, not made." This statement expresses which theory of leadership?

Trait

Which of the following is a caveat to consider when choosing a relational partner?

We tend to overestimate how similar we are to our friends and underestimate how similar we are to people we don't know well.

Sarah's extended family lives in various locations throughout the United States. They are too busy to stay in contact with everyone, and some family members are estranged from one another. What would probably be the most effective way for this family to communicate?

Wheel network

You hung up without saying goodbye last night." This is a(n) ______________ description in that it calls attention to an occurrence without judging or editorializing about it.

behavioral

The growing amount of short segments and brief news stories in media programming discourages ____________.

careful listening

The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group is called ____________.

cohesiveness

Maura wants to visit family for the holidays, but Ruth wants to take a vacation. They decide to spend three days with family and three days on vacation. This decision is which form of conflict management?

compromise

When time is limited and the issue unimportant, the best method of conflict resolution is ____________.

compromising

One way a person could acquire referent power is by _________

consistently resolving disputes in a fair and constructive manner

When you make an all-encompassing, accusatory, and personal statement about another, you are ____________.

criticizing

Which of the following is the last step when discussing ways to meet your common goals?

decide on the best solution

"I really should be studying, but I'll give you a ride" is a statement most likely to be made by a ____________.

guiltmaker

Neither the tasks at hand nor the members of her group interest Celia, whose management style would best be described as ___________

impoverished

During the group meeting, Laura presents the enormous amount of research she collected for their project. In this capacity, Laura is acting as the ____________.

information giver

A session that uses ____________ observes specific rules about how topics may be discussed and decisions made.

parliamentary procedure

To effectively paraphrase a message, one should _________.

reflect the underlying meaning of the speaker's remarks

The number one element in evaluations of listening skills is ____________, consistent with the ____________ model of communication.

responding/feedback; transactional

A blatant sexual overture, or any verbal or nonverbal behavior that creates a "hostile work environment," is called ____________.

sexual harassment

Shaking hands upon first meeting a person would be considered a ____________.

social norm

"Reflective thinking" refers to __________

systematic and structured problem solving

David and his group are getting together today to work on their class project. This is only the second meeting they've had since they first met three weeks ago. Since then everyone has been enthusiastically working on their own to complete assigned tasks. After reviewing the contributions, though, it's clear that the project is not coming together. The content is fragmented and the individual sections don't fit together well. David's a bit confused about why the project turned out the way it did. As project manager, David kept in contact with everyone during the course of the project and tried to keep the group on track. That being said, which of the following reasons may best explain why the team ended up with this particular outcome?

there was a lack of interaction among team members.

Minutes after Katie was fired, Althea reached out to offer support. This well-intentioned effort failed to consider what important factor when dealing with a person in distress?

timing

The major difference between groups and teams is that teams ____________.

work at higher level