Study Guide Comptia A+

Which of these wireless standards was the first to introduce 54 Mbit/sec throughput on the 2.4 GHz band? ❍ A. 802.11g ❍ B. 802.11ac ❍ C. 802.11n ❍ D. 802.11b

A. 802.11g

A company has experienced a significant increase in printing costs over the last few months. Which of the following would provide the best way to track and manage these costs? ❍ A. Audit logs ❍ B. Print spooler uptime ❍ C. Power usage monitor ❍ D. Packet captures

A. Audit logs

A user is reporting this message on their Windows computer taskbar icon: "Limited or No connectivity." Which of the following would be the best NEXT troubleshooting step? ❍ A. Check the local IP address configuration ❍ B. Restart the computer ❍ C. Ping the default gateway ❍ D. Check the switch VLAN configuration ❍ E. Check for a duplicate IP address

A. Check the local IP address configuration

Which of the following would most commonly be associated with a thermal pad? ❍ A. Connect a heat sink to a processor ❍ B. Install a fan in a desktop computer case ❍ C. Mount a radiator for liquid cooling ❍ D. Manage CPU speed based on the current temperature

A. Connect a heat sink to a processor

A31. A network administrator would like to enable DHCP on a laptop, but they would like the same IP address to be assigned to the laptop each time it starts. Which of the following would provide this functionality? ❍ A. Create an IP reservation on the DHCP server ❍ B. Administratively configure the laptop's MAC address ❍ C. Use APIPA addressing ❍ D. Assign the laptop to a static IP VLAN

A. Create an IP reservation on the DHCP server

A system administrator needs to upgrade a laptop from a hard drive to an SSD. Which of the following would provide the most efficient method of upgrading this system? ❍ A. Create an image of the hard drive and restore to the SSD ❍ B. Install a new Windows license and application files on the SSD ❍ C. Backup all user documents and copy them to another computer ❍ D. Compress the home directory and upload it to cloud storage

A. Create an image of the hard drive and restore to the SSD

A workstation administrator has been asked to troubleshoot an issue with Internet connectivity on a laptop computer. The network status in the taskbar shows a yellow exclamation mark with the message "No Internet access." When examining the Ethernet connection on the laptop, the cable sheath is an inch short and individual copper wires are visibly disconnected from the RJ45 connector. Which of the following should be used to correct this issue? ❍ A. Crimper ❍ B. Punch-down tool ❍ C. Loopback plug ❍ D. Cable tester

A. Crimper

A PC technician has been asked to replace the LCD on a touch-screen laptop computer. Which of the following would be the MOST important component to test after this replacement? ❍ A. Digitizer ❍ B. Keyboard ❍ C. Audio controls ❍ D. System memory

A. Digitizer

The stylus on a Windows tablet will no longer interact with the user interface. Which of these would be the MOST likely cause of this issue? ❍ A. Digitizer ❍ B. Backlight ❍ C. Contrast ❍ D. Inverter

A. Digitizer

A user needs to connect their laptop to the wired Ethernet network, but the laptop does not have an integrated Ethernet interface. Which of the following would allow the laptop to connect to an Ethernet network? (Pick TWO) ❍ A. Docking station ❍ B. VGA interface ❍ C. USB to Ethernet adapter ❍ D. DisplayPort to HDMI cable ❍ E. DVI to HDMI adapter ❍ F. Bluetooth

A. Docking station C. USB to Ethernet adapter

Which of the following would be MOST likely found on an optical disc? ❍ A. Document archive ❍ B. Operating system boot files ❍ C. RAID parity files ❍ D. BIOS configurations

A. Document archive

When printing a document on a laser printer, a user finds that all of the text on the page smears when touched. What is the MOST likely cause of this issue? ❍ A. Fuser is damaged ❍ B. Toner cartridge is low ❍ C. Photosensitive drum has been scratched ❍ D. Incorrect printer driver is installed ❍ E. Printer cleaning process is not working

A. Fuser is damaged

A network administrator needs to connect two sites located on opposite sides of the city. Which of these network connections would be the MOST appropriate? ❍ A. MAN ❍ B. PAN ❍ C. LAN ❍ D. WAN

A. MAN

A system administrator has created a cloud configuration which automatically monitors utilization for usage-based billing. Which of the following describes this cloud computing characteristic? ❍ A. Metered ❍ B. File synchronization ❍ C. Rapid elasticity ❍ D. High availability

A. Metered

A system administrator has connected an external USB drive to a computer to transfer some documents. When booting the computer, the system tries to boot from the external drive and gives an error message. Which of the following would be the BEST way to prevent the USB drive from booting? ❍ A. Modify the BIOS to boot from the internal hard drive ❍ B. Modify the boot order in Windows Disk Management ❍ C. Rebuild the MBR on the external hard drive ❍ D. Disable the external drive in Device Manager

A. Modify the BIOS to boot from the internal

A user has complained that a laptop will not charge the battery past 25% percent, and the laptop only operates for fifteen minutes when on battery power. The battery and the AC adapter have already been replaced. Which of the following components would be the MOST likely cause of this issue? ❍ A. Motherboard ❍ B. Backlight inverter ❍ C. 802.11 adapter ❍ D. CPU

A. Motherboard

What kind of device is installed into a computer and directly connects the computer to an Ethernet network? ❍ A. NIC ❍ B. Switch ❍ C. Repeater ❍ D. Bridge

A. NIC

Which of the following BEST describes a Bluetooth network? ❍ A. PAN ❍ B. WAN ❍ C. LAN ❍ D. MAN

A. PAN

A user is having an issue with a smartphone battery bulging and physically pushing the screen away from the phone. The rest of the phone appears to be operating normally. Which of the following should be the BEST next troubleshooting step? ❍ A. Power off the phone and contact support ❍ B. Upgrade to the latest OS version ❍ C. Replace the screen ❍ D. Perform a factory reset

A. Power off the phone and contact support

An application developer needs to test an application across all of the operating systems used by the company. Each operating system will be tested individually in a lab environment. The company would like to minimize any additional hardware purchases for this project. Which of the following would be the BEST way to test this application? ❍ A. Purchase a system that is configured just above the hardware requirements for the highest-end operating system. Create separate VMs for each operating system. ❍ B. Purchase individual test computers that match the hardware requirements for each OS. Install different operating systems on each test computer. ❍ C. Designate existing user workstations to be used as testing systems. Run all application tests during non-working hours. ❍ D. Purchase a system that matches the minimum hardware requirements for the highest-end operating system. Create a system image for each operating system and reimage the computer between tests. A45. Which wireless standard can operate in the 5 GHz band and provides approximately 10 Gbit/sec of throughput?

A. Purchase a system that is configured just above the hardware requirements for the highest-end operating system. Create separate VMs for each operating system.

digital graphics department has been using a SAN to store their image files. The team now reports that all of the files on the SAN are no longer accessible. Which of the following should be the FIRST thing to check on the SAN? ❍ A. RAID array status ❍ B. CPU utilization ❍ C. Input voltage ❍ D. Cache hits

A. RAID array status

A server administrator has received an alert showing one drive in a RAID 1 array has failed. Which of the following would be the best way to resolve this alert? ❍ A. Replace the bad drive and resync the array ❍ B. Replace all drives in the array and resync the array ❍ C. Replace the bad drive and restore from backup ❍ D. Convert the array to RAID 0 and replace the drive ❍ E. Replace all drives in the array and restore from backup

A. Replace the bad drive and resync the array

A developer is connecting a laptop to an LCD projector, but the projected image is flickering and occasionally part of the output will appear blocky and difficult to read. Which of the following should resolve this issue? ❍ A. Replace the projector's video cable ❍ B. Turn the projector off and back on again ❍ C. Update the laptop's video driver ❍ D. Connect the laptop to a power source

A. Replace the projector's video cable

A technician is connecting a laptop to an LCD projector in a conference room. The display on the laptop works properly, but the projector image is constantly flickering and pixelating. The technician has modified the resolution and refresh rates, but the projector image continues to flicker. Which of the following would be the BEST next troubleshooting step? ❍ A. Replace the video cable ❍ B. Disable the laptop display ❍ C. Replace the projector bulb ❍ D. Power cycle the projector

A. Replace the video cable

An organization has recently implemented a browserbased email system that requires no additional software on the user devices. Which of the following would describe this type of application? ❍ A. SaaS ❍ B. IaaS ❍ C. HaaS ❍ D. PaaS

A. SaaS

A company is receiving an increase in malware delivered to random employees through email attachments. Which of the following would be the BEST way to protect users against this malicious software? ❍ A. Spam gateway ❍ B. DHCP services ❍ C. Syslog ❍ D. VLANs

A. Spam gateway

A system administrator has been asked to troubleshoot a non-operational print server. The printer displays an error code on the front panel and does not respond to any user input. The system administrator has created a list of four theories that might cause this particular error. Which of the following would be the best NEXT troubleshooting step? ❍ A. Test each theory on a lab system ❍ B. Document the theories in the company knowledgebase ❍ C. Try different theories on the print server until the problem is resolved ❍ D. Replace the print server device

A. Test each theory on a lab system

user in the shipping department needs a charging cable for their Android phone. Which of the following connectors would be the MOST likely to work on this phone? ❍ A. USB-C ❍ B. Lightning ❍ C. RJ45 ❍ D. Thunderbolt

A. USB-C

A86. Which of the following can be used to forward traffic based on a destination MAC address? ❍ A. Unmanaged switch ❍ B. Repeater ❍ C. Router ❍ D. Firewal

A. Unmanaged switch

A system administrator is building a server for a data center in another country. The server will manage a print queue and provide a local storage partition for temporary file transfers. Which of the following power supply specifications will be the MOST important for this server? ❍ A. Voltage input options ❍ B. Number of PCIe connectors ❍ C. Modular cabling ❍ D. Fan noise rating

A. Voltage input options

A server administrator has four identical drives to install into a database server. Which of these RAID types would provide both redundancy and the most available storage space? ❍ A. RAID 5 ❍ B. RAID 10 ❍ C. RAID 0 ❍ D. RAID 1

A.RAID 5

A graphics designer is experiencing increasing delays when accessing files on her hard drive. The user maintains a daily backup of all data on the drive. Which of these would be the BEST next troubleshooting step for this issue? ❍ A. Reinstall Windows ❍ B. Perform a hard drive diagnostic ❍ C. Restore from the daily backup ❍ D. Boot to Safe Mode

B Perform a hard drive diagnostic

A user would like to access email from their Windows 10 laptop using a smartphone's Internet connection. Which of these technologies needs to be enabled on the laptop? ❍ A. LTE ❍ B. 802.11 ❍ C. NFC ❍ D. IR

B. 802.11

Which of these connection types use coax to provide Internet data, voice, and video over the same wire? ❍ A. DSL ❍ B. Cable broadband ❍ C. ONT ❍ D. PoE

B. Cable broadband

In which of the following situations would you be MOST likely to use a network tap? ❍ A. Attach an RJ45 connector to the end of an Ethernet cable ❍ B. Capture packets from a network link ❍ C. Test packet loss on a router interface ❍ D. Locate a specific workstation connection on a punch-down block

B. Capture packets from a network link

What is the minimum category of unshielded copper cable for a 10 gigabit per second Ethernet link with a fifteen meter distance? ❍ A. Category 5 ❍ B. Category 6 ❍ C. Category 5e ❍ D. Category 6A

B. Category 6

A manager in the marketing department is printing many copies of a twenty page document. The manager would like to print all twenty pages of the document before the next copy begins printing. What setting should the manager configure in the output settings? ❍ A. Duplex ❍ B. Collate ❍ C. Quality ❍ D. Orientatio

B. Collate

B29. A manufacturing company uses a specialized printer which connects to a Windows computer over a USB connection. Which of the following would be the BEST way to allow all Windows devices in the company to send print jobs to this printer? ❍ A. Connect using AirPrint ❍ B. Configure Windows Printer Sharing ❍ C. Use Print to File and copy the file to the printer ❍ D. Copy the print jobs to a USB drive

B. Configure Windows Printer Sharing

In which of the following would a cable with a DB-9 connector be used? ❍ A. Attaching a mouse or keyboard to a desktop computer ❍ B. Configuring a router ❍ C. Connecting an external storage device ❍ D. Attaching a video camera to a computer

B. Configuring a router

A user is reporting after starting their desktop, they receive the message "Windows has detected an IP address conflict." Which of the following would be the BEST way to resolve this issue? ❍ A. Replace the Ethernet patch cable ❍ B. Enable DHCP on the workstation ❍ C. Bounce the switch port ❍ D. Reboot the default gateway

B. Enable DHCP on the workstation

A network administrator is pinging a site on the Internet and receives these results: Quick Answer: 161 The Details: 245 Quick Answer: 161 The Details: 244 C:\Users\professor>ping 9.9.9.9 Pinging 9.9.9.9 with 32 bytes of data: Reply from 9.9.9.9: bytes=32 time=618ms TTL=128 Reply from 9.9.9.9: bytes=32 time=816ms TTL=128 Reply from 9.9.9.9: bytes=32 time=627ms TTL=128 Reply from 9.9.9.9: bytes=32 time=727ms TTL=128 Ping statistics for 9.9.9.9: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 618ms, Maximum = 816ms, Average = 697ms Which of the following would BEST describe these state of this network connection? ❍ A. Dropped packets ❍ B. Excessive latency ❍ C. Port flapping ❍ D. Network loop

B. Excessive latency

A network administrator has received a ticket complaining of port flapping on an Ethernet switch. Which of the following would be the MOST likely reason for this issue? ❍ A. Firewall rule is blocking traffic ❍ B. Faulty crimp on an Ethernet connector ❍ C. Excessive jitter measurements ❍ D. Duplex mismatch

B. Faulty crimp on an Ethernet connector

A security administrator would like to ensure that each login attempt from a smartphone is from someone physically located inside the corporate office. Which of the following would provide this functionality? ❍ A. Serial interface ❍ B. GPS ❍ C. iCloud ❍ D. Hotspot

B. GPS

A company hosts a cloud-based application which includes redundant servers located in different data centers around the world. Which of the following cloud computing characteristics would BEST describe this application design? ❍ A. Rapid elasticity ❍ B. High availability ❍ C. Non-metered ❍ D. Desktop as a Service

B. High availability

A field engineer is working at a remote site that is under construction, but the site does not have an Ethernet or Wi-Fi Internet connection. Which of the following would be the BEST way to get access to the Internet at this location? ❍ A. Bluetooth ❍ B. Hotspot ❍ C. MAN ❍ D. NFC

B. Hotspot

What type of device connects multiple computers to the network, but becomes less efficient as network traffic increases? ❍ A. Switch ❍ B. Hub ❍ C. Repeater ❍ D. Router

B. Hub

A68. A system administrator has configured a VM for dual processors, 16 GB of RAM, and 120 GB of disk space. Which of the following is required to start this VM? ❍ A. Shared network address ❍ B. Hypervisor ❍ C. Virtual switch ❍ D. Video display

B. Hypervisor

A client's laptop appears to boot normally, but nothing ever appears on the LCD. After closer inspection, you notice the output is visible but it's too faint to clearly see anything. What is the MOST likely cause of this issue? ❍ A. Video card ❍ B. Inverter ❍ C. Video driver ❍ D. Power adapter

B. Inverter

B74. A company assigns IP addresses automatically to each device, and those addresses will remain on the device for a minimum of 8 hours. Which of the following BEST describes this configuration? ❍ A. Subnet mask ❍ B. Lease ❍ C. SDN ❍ D. Reservation

B. Lease

B71. A gaming enthusiast has upgraded his home computer from integrated graphics to a separate video adapter card. The computer operates as expected for web browsing and word processing applications. However, playing a game results in the system shutting down after a few minutes of operation. Which of the following would be the MOST likely component causing this issue? ❍ A. CPU ❍ B. Power supply ❍ C. RAM ❍ D. SSD

B. Power supply

An organization has implemented a cloud solution using a third-party data center. Access to the cloud service is available to anyone on the Internet. Which of the following describes this deployment model? ❍ A. Hybrid ❍ B. Public ❍ C. Community ❍ D. Private

B. Public

Which of the following would be MOST associated with a SAN? ❍ A. Bluetooth ❍ B. RAID ❍ C. APIPA ❍ D. Cellular

B. RAID

A server administrator has been asked to configure the storage requirements for a new database server. The database owner requires the fastest performance and redundancy if a single drive fails. The storage array should support at least 8 TB of available space. Which of the following options would be the BEST choice? ❍ A. RAID 10 with 5,400 RPM, 8 TB drives ❍ B. RAID 5 with 10,000 RPM, 5 TB drives ❍ C. RAID 1 with 7,200 RPM, 8 TB drives ❍ D. RAID 0 with 15,000 RPM, 5 TB drives

B. RAID 5 with 10,000 RPM, 5 TB drives

A technician is installing a DSL modem in a data center. Which of the following connectors would be used to connect the DSL modem to the Internet provider line? ❍ A. RS-232 ❍ B. RJ11 ❍ C. BNC ❍ D. F-connector

B. RJ11

A system administrator has noticed that their cloud implementation supports multiple application instances during the busy workday, but only one application instance is available during the slower evening shifts. Which of the following would BEST describe this functionality? ❍ A. Metered utilization ❍ B. Rapid elasticity ❍ C. High availability ❍ D. Shared resources ❍ E. File synchronization

B. Rapid elasticity

he printer in the accounting department has stopped all printing processes. The print queue shows seven jobs in the queue waiting to be printed. Which of the following would be the BEST next troubleshooting step? ❍ A. Send a test job to the printer and move it to the top of the queue ❍ B. Restart the printer's spooler ❍ C. Install an updated version of the printer driver ❍ D. Delete everything in the queue and resend the print jobs

B. Restart the printer's spooler

Which of these services would be associated with a Windows file transfer? ❍ A. LDAP ❍ B. SMB ❍ C. IMAP ❍ D. SSH

B. SMB

A user has submitted a job to a network printer, but the printer will not begin to print until the user has typed their PIN on the printer console. Which of the following would BEST describe this scenario? ❍ A. Badging ❍ B. Secured prints ❍ C. Active Directory ❍ D. ADF

B. Secured prints

While configuring a new workstation in the lab, one of the engineers recommends using 255.255.255.0. What part of the configuration is this associated with? ❍ A. Default gateway ❍ B. Subnet mask ❍ C. DNS server ❍ D. IP address

B. Subnet mask

A network connection in a conference room was installed years ago, and there's no documentation for the cable run. Connecting a device to the cable results in a successful Ethernet connection, so the other end of the cable should terminate somewhere in the wiring closet. Which of these tools would be the best choice to find the other end of the network connection? ❍ A. Cable tester ❍ B. Tone generator ❍ C. Multimeter ❍ D. Crimper

B. Tone generator

A company is developing an internal application for smartphones and tablets. Which of the following would improve the security of the application's logon process? ❍ A. Data caps ❍ B. Two-factor authentication ❍ C. Bluetooth pairing ❍ D. NFC

B. Two-factor authentication

A27. A network administrator is troubleshooting a network outage, and she believes the issue is related to a bad switch. The old switch is then replaced with a newer model and the cabling is moved to the new switch. Which of the following should be the NEXT troubleshooting steps? (Choose TWO) ❍ A. Test the theory ❍ B. Verify full system functionality ❍ C. Establish a plan of action ❍ D. Identify the problem ❍ E. Document the findings

B. Verify full system functionality E. Document the findings

A user has reported their tablet is not able to retrieve or send mail, browse the Internet, or connect to video conferences. Apps on the device which do not require connectivity are working as expected. Which of these would be the MOST likely cause of this issue? ❍ A. Battery is very low ❍ B. The Wi-Fi network is out of range ❍ C. The touch screen needs calibration ❍ D. The tablet is overheated

B. Wifi network otu of range

A company has installed a page scanner that outputs the scanned files to SMB. Which of the following would be the MOST likely destination for these scanned images? ❍ A. Cloud storage ❍ B. Windows share ❍ C. eSATA drive ❍ D. Network printer ❍ E. Email inbox

B. Windows share

What voltages would be commonly found on a motherboard's power supply connector? ❍ A. 120 V AC ❍ B. 12 V AC, 5 V AC, 3.3 V AC ❍ C. 12 V DC, 5 V DC, 3.3 V DC ❍ D. 120 V DC

C. 12 V DC, 5 V DC, 3.3 V DC

A user in the accounting department has configured their mobile phone as a hotspot. Which of these would BEST describe this configuration? ❍ A. Use the phone as a method of payment ❍ B. Fast-charge the phone ❍ C. Access the Internet through the phone ❍ D. Connect to external speakers

C. Access the Internet through the phone

A user is traveling and has enabled airplane mode on their laptop, but they would still like to use their wireless headset. Which of these settings should be enabled to allow this functionality? ❍ A. Wi-Fi ❍ B. USB ❍ C. Bluetooth ❍ D. Cellular

C. Bluetooth

An engineer has manually configured IP addresses for a small office that uses a cable modem for Internet connectivity. However, none of the devices configured with a manual IP address are able to browse Internet websites. All devices are connected to the cable modem with twisted-pair Ethernet cables. This is the configuration of one device: IP address: 192.168.1.7 Subnet mask: 255.255.255.0 Default gateway: 192.168.1.1 DNS: 192.168.1.7 The engineer can successfully ping the local IP address and the default gateway address. Which of the following should be the NEXT troubleshooting step? ❍ A. Check for duplicate IP addresses ❍ B. Replace the Ethernet cable ❍ C. Check the DNS configuration ❍ D. Replace the cable modem

C. Check the DNS configuration

server administrator has moved a database server from a lab to a data center. After installing the server in a data center rack, the system does not power on. None of the system lights are on, and the power supply and cooling fans do not spin up. Which of the following should be the FIRST troubleshooting step for this issue? ❍ A. Replace the power supply ❍ B. Reseat all of the internal components ❍ C. Check the power cable ❍ D. Replace the motherboard

C. Check the power cable

Sam, a user in the accounting department, is migrating from Android to iOS. She would like all of her emails, contact lists, and calendar events to be moved to her new phone. Which of the following would be the BEST way to accomplish this task? ❍ A. Use a Windows-based migration tool ❍ B. Save the Android phone data as a CSV file ❍ C. Connect the new phone to the corporate Microsoft 365 service ❍ D. Use a USB-to-Lightning cabl

C. Connect the new phone to the corporate

A system administrator is connecting a remote site to the Internet over a single pair of copper wires. Which of the following is the administrator using for this installation? ❍ A. PoE switch ❍ B. Hub ❍ C. DSL modem ❍ D. ONT

C. DSL modem

A user in the accounting department needs to print a form on the laser printer on both sides of the page. Which of the following options should be configured in the accounting software? ❍ A. Collate ❍ B. Orientation ❍ C. Duplex ❍ D. Resolution

C. Duplex

A newly installed MFD provides an option to "scan to SMB." Which of the following would BEST describe this feature? ❍ A. Print jobs can be sent from mobile devices ❍ B. All scans are checked for malware ❍ C. Files are stored on a Microsoft share ❍ D. Documents are scanned from the cloud

C. Files are stored on a Microsoft share

A system administrator needs to upgrade the hard drives in a RAID array. Which of the following would be the BEST measurement of read and write times on the new hard drives? ❍ A. S. M. A. R. T. ❍ B. Jitter ❍ C. IOPS ❍ D. RPM

C. IOPS

A user in the marketing department needs an LCD with the best possible color representation. Which of the following would be the BEST choice for this requirement? ❍ A. TN ❍ B. CCFL ❍ C. IPS ❍ D. VA

C. IPS

B40. What cloud-based service provides hardware, but still requires the user to setup, configure, and manage the operating system and applications? ❍ A. SaaS ❍ B. PaaS ❍ C. IaaS ❍ D. DaaS

C. IaaS

A user's smartphone shows a black screen and does not respond to any screen taps or button presses. A check of the SIM card shows a red label but no physical damage. Which of the following is the MOST likely reason for these issues? ❍ A. Overheating ❍ B. Digitizer failure ❍ C. Liquid damage ❍ D. Invalid SIM card

C. Liquid damage

A company is building an ARM-based IoT device for the consumer market. Which of the following would be an advantage of using the ARM architecture for this product? (Choose TWO) ❍ A. Redundancy ❍ B. High speed networking ❍ C. Low power use ❍ D. NAS ❍ E. Load balancing ❍ F. Minimal heat

C. Low power use F. Minimal heat

A marketing manager is printing a document on the company letterhead stored in one of the printer trays. However, the output is instead printed from a tray containing plain paper. Which of the following would be the BEST way to resolve this issue? ❍ A. Select the duplex print option ❍ B. Enable collated output ❍ C. Modify the output tray in the print dialog ❍ D. Change the output orientation

C. Modify the output tray in the print dialog

A company is deploying cloud-hosted virtual desktops for training room classes. The VMs have already been configured in the cloud. Which of the following is required to access these VMs using thin clients in the training room? ❍ A. High-end video cards ❍ B. Separate Internet connection ❍ C. Mouse, keyboard, and monitor ❍ D. Category 6A cabling

C. Mouse, keyboard, and monitor

Which of these technologies do not require a backlight to provide a viewable display? ❍ A. LCD ❍ B. IPS ❍ C. OLED ❍ D. LED

C. OLED

A user's print jobs to a new multifunction printer produce pages of garbled text, but jobs from other users are printing normally. Which of the following would be the MOST likely reason for this issue? ❍ A. Printer driver specifies secured prints ❍ B. Faulty network cable ❍ C. Print driver is configured for PCL ❍ D. Application is not authorized to print

C. Print driver is configured for PCL

Users in the marketing department are reporting that one network printer is not working. There are many print jobs in the queue, but none of the jobs are printing. A test print from the printer's front panel does not print any pages. What is the MOST likely reason for this printing issue? ❍ A. Printer drivers need to be updated ❍ B. Network is disconnected ❍ C. Printer hardware has failed ❍ D. Print spooler needs to be restarted

C. Printer hardware has failed

A user is complaining about slow network performance from their workstation. A network technician checks the data closet and finds the wires are not properly seated in the 110 block. Which of the following should the technician use to correct this issue? ❍ A. Crimper ❍ B. Multimeter ❍ C. Punch-down tool ❍ D. Cable tester

C. Punch-down tool

A server administrator needs to store gigabytes of server performance statistics for future analysis. The data needs to be always be available, even if a storage drive fails. Which of the following would be the BEST choice for this data? ❍ A. Optical drive ❍ B. SD ❍ C. RAID ❍ D. CompactFlash

C. RAID

An application developer is designing an app which uses three servers running simultaneously as VMs on her desktop. An upgrade to the application will add three additional servers to the list of running VMs. Which of these hardware resources will be the MOST important for this upgrade? ❍ A. Video adapter ❍ B. Network connection ❍ C. RAM ❍ D. CPU

C. RAM

Which of the following would be used to terminate a copper Ethernet patch cable? ❍ A. BNC ❍ B. RS-232 ❍ C. RJ45 ❍ D. DB-9

C. RJ45

A server administrator has configured a database server with a RAID 0 array containing four hard drives. An error notification from the RAID controller states that disk 3 has failed. Which of the following would be the BEST way to address this disk failure? ❍ A. Replace the drive and re-mirror the array ❍ B. Replace the drive and resynchronize the array ❍ C. Replace the drive and restore from backup ❍ D. Replace all drives and restore from backup ❍ E. Replace all drives and resynchronize the array

C. Replace the drive and restore from backup

A system administrator is using a maintenance kit on a network-connected laser printer. Which of the following should be the LAST step when performing this maintenance? ❍ A. Examine the feed rollers ❍ B. Wait until the fuser unit cools down and replace it ❍ C. Reset the page counter ❍ D. Replace the power cord

C. Reset the page counter

A network administrator is using a laptop computer to configure a switch over a direct cable connection. Which of the following would BEST describe this connectivity? ❍ A. Bluetooth ❍ B. Thunderbolt ❍ C. Serial ❍ D. Lightning

C. Serial

A user has just connected to a new wireless network, but they cannot view any Internet web sites. Their network configuration shows the IP address as 169.254.228.109, the subnet mask is 255.255.0.0, and they have not been assigned a default gateway. Which of these is the MOST likely cause of this issue? ❍ A. The subnet mask is not correct ❍ B. The Internet provider is experiencing a temporary outage ❍ C. The DHCP server is down ❍ D. The wireless adapter is not working properly

C. The DHCP server is down

he computers in the shipping department are receiving the message "No connectivity" on their computers. The ipconfig output on one of the computers provides this information: IPv4 Address: 192.168.1.22 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 From this device, a technician is able to successfully ping 127.0.0.1 and 192.168.1.22. The technician can also ping other devices in the shipping department, but cannot receive a ping response from servers in the data center or from the 192.168.1.1 address. Which of these would be the MOST likely cause of this issue? ❍ A. The DHCP server is down ❍ B. The wireless network is experiencing interference ❍ C. The local router is down ❍ D. The Internet provider is experiencing an outag

C. The local router is down

A network administrator is planning to connect the network of two buildings together with a Category 6A cable. Ten Ethernet cables have been run from a wiring closet, through a conduit, and into a wiring closet on the other side. The network administrator needs to identify the ends of the cables so they can be properly terminated on each side. Which of the following should be used to complete this task? ❍ A. Cable stripper ❍ B. Loopback plug ❍ C. Tone generator ❍ D. Crimper

C. Tone generator

A member of the accounting department would like to work remotely while attending a conference in another city. Which of these technologies would BEST provide this functionality? ❍ A. VLAN ❍ B. 802.11 ❍ C. VPN ❍ D. PAN

C. VPN

Which of the following would be the BEST way to remove toner and paper dust from the inside of a laser printer? ❍ A. Use a chemical cleaner that removes toner particles ❍ B. Run a cleaning page through the printer ❍ C. Wipe the inside with a damp cloth ❍ D. Use compressed air to blow out the particles

C. Wipe the inside with a damp cloth

A workstation administrator is configuring a new system for graphics designers, and the users have requested the fastest possible storage speed for reading and writing data. Which of the following would be the BEST choice for this requirement? ❍ A. 10 TB NAS ❍ B. 8 TB HDD ❍ C. 5 TB SAN ❍ D. 2 TB SSD

D. 2 TB SSD

A firewall is configured to block email transfers from a remote server. Which of the following ports is the firewall blocking? ❍ A. 443 ❍ B. 22 ❍ C. 23 ❍ D. 25

D. 25

What type of power supply can operate across countries using different voltages? ❍ A. High-voltage ❍ B. Primary ❍ C. Modular ❍ D. Auto switching

D. Auto switching

user's desktop computer does not start in the morning when the power button is pressed. A technician notices that the screen remains dark, but fans are spinning inside of the computer case. No messages are displayed and no beeps are heard. Which of the following would be the MOST likely reason for this issue? ❍ A. Faulty RAM ❍ B. No boot drive found ❍ C. The CPU is overheating ❍ D. Bad power supply

D. Bad power supply

A user has logged into their laptop using a fingerprint reader on the laptop's keyboard tray. Which of the following would BEST describe this technology? ❍ A. NFC ❍ B. GPS ❍ C. Screen digitizer ❍ D. Biometrics

D. Biometrics

A network administrator has just installed a new access point in a downtown office building, but now users are reporting intermittent connectivity to the Internet. Which of the following would be the FIRST thing to check? ❍ A. SSID broadcast option ❍ B. Firmware version ❍ C. MAC filter ❍ D. Channel interference levels

D. Channel interference levels

A network engineer is troubleshooting an issue communicating to the Internet over a newly installed DSL connection. A laptop is connected to a DSL router over twisted pair copper. The IP configuration of the laptop is: IP address: 169.254.228.109 Subnet mask: 255.255.0.0 DNS: 9.9.9.9 Which of the following should be the NEXT troubleshooting step? ❍ A. Reset the DSL modem ❍ B. Modify the subnet mask ❍ C. Change the DNS server address ❍ D. Check the status of the DHCP server

D. Check the status of the DHCP server

A graphics designer has noticed that small dots on their screen remain a solid black color, even when the image should display a different color. Which of the following would describe this issue? ❍ A. Burn-in ❍ B. Non-native resolution ❍ C. Incorrect data source ❍ D. Dead pixel

D. Dead pixel

A server administrator has replaced a bad hard drive in a RAID array and has verified the array is operating with full functionality. Which of the following would be the best NEXT troubleshooting step? ❍ A. Run diagnostics on the bad hard drive ❍ B. Replace the RAID controller ❍ C. Create a list of optional troubleshooting steps ❍ D. Document the drive replacement

D. Document the drive replacement

What kind of device is commonly used to filter traffic based on a predefined set of rules? ❍ A. PoE switch ❍ B. Repeater ❍ C. DSL modem ❍ D. Firewall

D. Firewall

A technician is connecting USB interfaces on a computer case to the motherboard. Which of the following would be commonly used for this connectivity? ❍ A. PCIe ❍ B. eSATA ❍ C. TPM ❍ D. Headers

D. Headers

Which of these devices sends incoming traffic to every other port on the device? ❍ A. Router ❍ B. Unmanaged switch ❍ C. Cable modem ❍ D. Hub

D. Hub

A user is pairing a Bluetooth headset to their smartphone. What type of security is used during the pairing process to authorize this connection? ❍ A. 802.1X ❍ B. Client certificate ❍ C. Pre-shared key ❍ D. PIN ❍ E. Username and password

D. PIN

A manager in the accounting department is complaining of slow performance on her computer. Initial troubleshooting shows low utilization of CPU and memory. A network speed test reports normal throughput to the local network devices. Which of the following would be the BEST next step for troubleshooting this issue? ❍ A. Boot to Safe Mode ❍ B. Upgrade the BIOS ❍ C. Replace the memory modules ❍ D. Perform a hard drive diagnostic

D. Perform a hard drive diagnostic

An engineering firm is upgrading their storage array to include additional drive space for documents and designs. The primary goal is to provide high performance and uptime, even if two drives were to fail. Which of the following would be the BEST choice for this firm? ❍ A. RAID 1 ❍ B. RAID 5 ❍ C. RAID 0 ❍ D. RAID 10

D. RAID 10

B73. A company would like to advertise a list of email servers authorized to send messages on their behalf. Which of the following would be the BEST way to provide this information? ❍ A. APIPA ❍ B. Proxy server ❍ C. UTM ❍ D. SPF record

D. SPF record

B17. A user in the shipping department is printing a single page to your laser printer, but the output includes the printed page with three or four pages stuck together underneath it. Which of these would be the most likely cause of this issue? ❍ A. Duplexer ❍ B. Transfer belt ❍ C. Fuser assembly ❍ D. Separation pad ❍ E. Imaging drum

D. Separation pad

A user is attempting to charge their iPhone, but the charging icon does not appear when connecting the charging cable. A working cable from another iPhone exhibits the same symptoms. Which of the following is the MOST likely reason for this issue? ❍ A. The screen is locked ❍ B. An iOS update is pending ❍ C. The iPhone has low signal ❍ D. The Lightning port is damaged

D. The Lightning port a damaged

system administrator has just received a laptop previously sent out for repair. However, after powering on the computer, the laptop no longer responds to the stylus. Which of the following is the MOST likely reason for this issue? ❍ A. The GPU requires an updated device driver ❍ B. The display needs a new inverter ❍ C. The display needs to be paired to the laptop motherboard ❍ D. The digitizer is faulty

D. The digitizer is faulty

A company needs to purchase a new printer for an open work area. The primary requirement of this printer is to be as quiet as possible. Which of these printer types would be the best fit for this requirement? ❍ A. Dot-matrix ❍ B. Inkjet ❍ C. Laser ❍ D. Thermal

D. Thermal

A graphics designer needs to connect their macOS computer to a second monitor and an external storage drive. Which of the following interface types would provide this connectivity? ❍ A. Lightning ❍ B. DisplayPort ❍ C. DVI-D ❍ D. Thunderbolt

D. Thunderbolt

Which of the following would be the BEST way to activate the screen of a smartphone without physically touching the display? ❍ A. Trackpad ❍ B. Port replicator ❍ C. Smart card reader ❍ D. Touch pen

D. Touch pen

Each time a user logs in, they must type their password and a random number from a smartphone app. Which of the following would BEST describe this process? ❍ A. PRL update ❍ B. Bluetooth pairing ❍ C. NFC data transfer ❍ D. Two-factor authenticatio

D. Two-factor authenticatio

Which of the following ports are used for file transfers? (Select TWO) ❍ A. 21 ❍ B. 110 ❍ C. 25 ❍ D. 23 ❍ E. 20 ❍ F. 53

E. 20❍ A. 21

A manager needs to have access to the same files, contacts, and email messages across their MacBook, iPad, and iPhone devices. Which of the following would be the BEST way to provide this synchronization? ❍ A. Authenticate to iCloud on all devices ❍ B. Connect all devices to the MacBook using a Lightning cable ❍ C. Copy all user documents to Google Workspace ❍ D. Configure automatic updates in the App Store

❍ A. Authenticate to iCloud on all devices

A user in a remote office is connecting a device using an F-connector. Which of the following would be MOST likely associated with this connection? ❍ A. Cable modem ❍ B. Switch ❍ C. Punchdown block ❍ D. DSL modem

❍ A. Cable modem

A company is installing a new communications link using SC interfaces. Which of the following would BEST describe this connection? ❍ A. Fiber optic ❍ B. USB-C ❍ C. 10GBASE-T ❍ D. M.2

❍ A. Fiber optic

A hospital would like to use a hands-free authentication system based on the user's proximity to the computer. Which of the following technologies would be the BEST choice for this system? ❍ A. NFC ❍ B. 5G ❍ C. MDM ❍ D. SSD

❍ A. NFC

Which mobile device connection is commonly used for making payments at a store checkout? ❍ A. NFC ❍ B. Infrared ❍ C. Cellular ❍ D. Bluetooth

❍ A. NFC

Daniel is building out a new floor of office space for his company. Which of the following cables would be the BEST choice to install in the active airspace above the drop ceiling? ❍ A. Plenum-rated ❍ B. Shielded twisted-pair ❍ C. Coaxial ❍ D. PVC jacketed twisted-pair

❍ A. Plenum-rated

technician has replaced a laser printer toner cartridge, but now the output does not appear as dark as the original toner cartridge. Which of the following would be the best way to address this issue? ❍ A. Run a printer calibration ❍ B. Replace the fuser ❍ C. Use a laser printer maintenance kit ❍ D. Clean the OPC drum

❍ A. Run a printer calibration

A network administrator is deploying a firewall to the cloud using an API to configure the device. Which of the following would BEST describe this deployment type? ❍ A. SDN ❍ B. IaaS ❍ C. LDAP ❍ D. DKIM ❍ E. VPN

❍ A. SDN

A graphics designer is working on a computer that powers itself off after about an hour of work. The computer tends to power down when working on complex designs that require extensive CPU utilization. Which of the following would be the MOST likely reason for this issue? ❍ A. The case fans are blocked ❍ B. The hard drive is failing ❍ C. The graphics software is corrupted ❍ D. A device driver is outdated

❍ A. The case fans are blocked

A user in the accounting department has turned on their computer and received the message "Date and Time not set." Which of the following would be the MOST likely reason for this message? ❍ A. The motherboard battery has discharged ❍ B. Windows update has rebooted the computer ❍ C. Daylight Saving Time occurred during the weekend ❍ D. The BIOS was just upgraded

❍ A. The motherboard battery has discharged

A server administrator is upgrading the memory in a web server from 16 GB of non-ECC RAM to 64 GB of ECC RAM. After starting the system with the new memory, the computer beeps and nothing is displayed on the screen. Changing the number and location of new RAM modules results in the same beeping sounds and blank screen. After replacing the original 16 GB modules, the system starts normally. Which of the following is the MOST likely reason for this issue? ❍ A. The new memory is not compatible with the motherboard ❍ B. The new memory is faulty ❍ C. The BIOS needs to be updated ❍ D. The system is overheating during the startup process

❍ A. The new memory is not compatible with the motherboard

A group of wireless laptops in a conference room are reporting intermittent connectivity issues. The wired computers in the room are not experiencing any network problems. A check of the laptops shows that the IP addresses and configurations appear to be correct. Which of the following would be the best NEXT troubleshooting step? ❍ A. Verify the wireless signal strength ❍ B. Check the ARP table on the default gateway ❍ C. Confirm the operation of the DHCP server ❍ D. Perform a wire map on the network drop

❍ A. Verify the wireless signal strength

A52. Which of the following would be MOST associated with an IoT device? ❍ A. Multithreading ❍ B. ARM ❍ C. Virtualization support ❍ D. ECC RAM

❍ B. ARM

A user in the accounting department is connecting to their monitor using HDMI. The video appears normal, but the user does not hear any audio through the monitor's speakers. Which of the following would be the two MOST likely reasons for this audio issue? (Select TWO) ❍ A. Video output does not match the native resolution ❍ B. Audio controls are muted ❍ C. Not enough bandwidth for audio ❍ D. Internet connectivity is unavailable ❍ E. OS is not configured for HDMI audio output ❍ F. Display has a dead pixel

❍ B. Audio controls are muted ❍ E. OS is not configured for HDMI audio output

A user in the marketing department is printing to a color printer, but the colors on the output don't match the colors on the screen. Which of the following would be the BEST next step? ❍ A. Replace the ink or toner ❍ B. Calibrate the monitor and printer ❍ C. Restart the print spooler ❍ D. Configure the printer for PostScript

❍ B. Calibrate the monitor and printer

A site manager has noticed her smartphone has a short battery life when used at work, and the battery life is normal when working from home. The work location has limited mobile service reception, but most office services are provided over the local 802.11 Wi-Fi network. The site manager does not enable Bluetooth on her smartphone. Which of the following would be the BEST way to extend the battery life of her mobile device? ❍ A. Disable 802.11 Wi-Fi ❍ B. Disable the cellular radio at work ❍ C. Replace the battery ❍ D. Enable Bluetooth on the mobile device

❍ B. Disable the cellular radio at work

A system administrator made some BIOS changes to a desktop computer running Windows 10, and now this message appears when starting the computer: "This drive can only boot in UEFI mode." Which of the following would be the BEST next troubleshooting step? ❍ A. Modify the boot drive sequence ❍ B. Enable Secure Boot ❍ C. Remove the BIOS password ❍ D. Boot the system with the Windows setup media

❍ B. Enable Secure Boot

While working at their desk, a laptop user would like to use a full-size keyboard and external mouse. They would also like to connect to a monitor and wired network without connecting and disconnecting cables each time they leave the desk. Which of these would be the BEST way to provide this functionality? ❍ A. Use separate desktop and laptop computers ❍ B. Install a docking station at the user's desk ❍ C. Use a wireless access point at the user's desk ❍ D. Install a USB hub for the laptop

❍ B. Install a docking station at the user's desk

A user has connected a new laptop to an LCD projector in a conference room. About thirty minutes into the presentation, the projector light turns off but the projector fans continue to run. Which of the following would be the MOST likely reason for this issue? ❍ A. Incorrect laptop cable ❍ B. Poor projector airflow ❍ C. Dead pixels ❍ D. Incorrect resolution setting

❍ B. Poor projector airflow

B35. A technician is upgrading the RAM on a laptop computer. Which of the following would BEST describe the memory required for this upgrade? ❍ A. SSD ❍ B. SO-DIMM ❍ C. CMOS ❍ D. ECC

❍ B. SO-DIMM

A16. When a user starts their computer, the screen remains blank and the computer beeps twice. Which of these would be the MOST likely cause of this issue? ❍ A. The boot device is not connected ❍ B. The memory is faulty ❍ C. The operating system has become corrupted ❍ D. The PC is infected with malware

❍ B. The memory is faulty

When pressing the power button on a desktop computer, the power indicator lights up but the computer does not display any message on the screen. The voltage at the wall outlet has been checked and it appears to be normal. The motherboard power connector voltage was checked, and the 12 volt pin was showing 6 volts. What is the MOST likely cause of this issue? ❍ A. The components that use 12 volt power are faulty ❍ B. The power supply is faulty ❍ C. The wall outlet voltage does not match the power supply ❍ D. The motherboard is faulty

❍ B. The power supply is faulty

B34. Which of the following would be the MOST likely reason the finishing function of a printer would punch two holes in a page instead of three? ❍ A. The incorrect paper tray is selected ❍ B. The print driver is not configured properly ❍ C. The printer is low on toner ❍ D. The connection between the computer and the printer is faulty

❍ B. The print driver is not configured properly

Which wireless standard can operate in the 5 GHz band and provides approximately 10 Gbit/sec of throughput? ❍ A. 802.11ac ❍ B. 802.11g ❍ C. 802.11ax ❍ D. 802.11n

❍ C. 802.11ax

A new employee has been assigned a corporate smartphone, but the camera and the installation of thirdparty apps has been disabled. Which of the following is the MOST likely reason for these issues? ❍ A. The smartphone is out of storage space ❍ B. The smartphone OS needs to be upgraded ❍ C. An MDM has disabled the features ❍ D. The smartphone hardware is faulty

❍ C. An MDM has disabled the features

A system administrator has received a report of customers receiving email messages from the company, but upon further analysis the administrator finds the messages were not actually sent by the corporation. Which of the following should be implemented to prevent these spoofed email messages? ❍ A. Add multi-factor authentication to all email logins ❍ B. Change the passwords on all email accounts ❍ C. Configure an SPF record in the DNS ❍ D. Modify the firewall rules to prevent outgoing emails

❍ C. Configure an SPF record in the DNS

A desktop administrator has been asked to troubleshoot a laptop computer that beeps during the power on process while the laptop screen remains dark. Which of the following would be the best NEXT troubleshooting step? ❍ A. Implement a solution ❍ B. Document findings ❍ C. Establish a theory ❍ D. Evaluate results

❍ C. Establish a theory

Which of the following would be the BEST choice for capturing an image from a printed page and saving it on a computer? ❍ A. QR code reader ❍ B. Optical drive ❍ C. Flatbed scanner ❍ D. Webcam

❍ C. Flatbed scanner

A company has acquired computers that were previously part of a third-party lease. All of the computers prompt for a password when powering on the system before the operating system will load, but the password was not included with the computers. Which of the following would be the BEST way to resolve this issue? ❍ A. Replace the primary storage drive ❍ B. Boot from the Windows installation media ❍ C. Reset the BIOS using jumpers on the motherboard ❍ D. Disconnect the power cable for ten minutes

❍ C. Reset the BIOS using jumpers on the motherboard

A technician has connected a laptop to an LCD. The LCD is displaying the correct information, but all of the content appears to be fuzzy and difficult to read. Which of the following is the MOST likely reason for this issue? ❍ A. The LCD display is faulty ❍ B. The laptop display adapter is incompatible with the LCD display ❍ C. The laptop resolution is incorrect ❍ D. The LCD display cable is faulty

❍ C. The laptop resolution is incorrect

user in the manufacturing department reports that every page printed from the central networked laser printer has a single black line extending from the top of the page to the bottom. Which of the following is the MOST likely cause of this issue? ❍ A. The fuser is damaged ❍ B. The printer language is not properly configured ❍ C. The photosensitive drum is damaged

❍ C. The photosensitive drum is damaged

A desktop computer has just abruptly shut off, and pressing the power button doesn't restart the system. There are no fans spinning, no lights are on, and no messages appear on the display. Which of these would be the MOST likely cause of this issue? ❍ A. The BIOS is configured with a startup password ❍ B. The LCD display backlight has failed ❍ C. The power supply is faulty ❍ D. The master boot record is corrupted ❍ E. The boot sector is missing

❍ C. The power supply is faulty

Which of these would commonly be used to connect to an external storage device? ❍ A. F-connector ❍ B. ST ❍ C. eSATA ❍ D. Mole

❍ C. eSATA

In which of the following would a Lightning cable MOST likely be used? ❍ A. Connect a server to a display monitor ❍ B. Increase the available memory of a device ❍ C. Remotely control a mobile device ❍ D. Charge a mobile device

❍ D. Charge a mobile device

A user has powered on their computer and received the message "Operating system not found." A check of the system shows that the SATA drive cables are properly connected. Which of the following would be the NEXT best troubleshooting step? ❍ A. Boot to Safe Mode ❍ B. Replace the boot drive ❍ C. Restore from a known good backup ❍ D. Check for removable drives

❍ D. Check for removable drives

A manager's computer is able to connect to Internet sites while in conference rooms or in the building courtyard. When the laptop is brought back to the manager's desk and placed into the docking station, the Internet access is unavailable but all other features are working. Which of the following should be the FIRST troubleshooting task for this issue? ❍ A. Replace the docking station power supply ❍ B. Upgrade the laptop BIOS ❍ C. Replace the docking station ❍ D. Check the docking station network cable

❍ D. Check the docking station network cable

A system administrator has tripped over an Ethernet cable and the cable's RJ45 connector has broken. Which of the following should be used to resolve this issue? ❍ A. Punch-down tool ❍ B. Tone generator and probe ❍ C. Cable tester ❍ D. Crimper

❍ D. Crimper

A user in the marketing department would like to use a stylus to provide input through an external digitizer. Which of the following would be the BEST choice for this requirement? ❍ A. LCD touchscreen ❍ B. Port replicator ❍ C. Wireless mouse ❍ D. Drawing pad

❍ D. Drawing pad

A server administrator is configuring a new system for virtualization. Which of the following configurations would provide virtualization support on an Intel CPU? ❍ A. Install a 64-bit operating system ❍ B. Turn on HTT ❍ C. Allocate a larger amount of storage space to the virtualization partition ❍ D. Enable VT in the firmware

❍ D. Enable VT in the firmware

A network administrator is installing a new access point between buildings. Which of the following would determine the usable frequencies and maximum signal strength for this connection? ❍ A. End User License Agreement ❍ B. Type of data transferred ❍ C. Acceptable Use Policy ❍ D. Government regulations

❍ D. Government regulations

A system administrator needs a secure method of storing encryption keys. Which of the following would be the BEST choice for this requirement? ❍ A. BIOS ❍ B. Secure Boot ❍ C. NTFS ❍ D. HSM

❍ D. HSM

A company is using a cloud-based service that provides a hardware platform and no additional software. Which of these would BEST describe this purchase? ❍ A. SaaS ❍ B. Hybrid ❍ C. Metered ❍ D. IaaS

❍ D. IaaS

A server administrator has been asked to troubleshoot a system that has been slowing down over time. While examining the computer, the administrator can hear a series of clicks from the inside of the case. Which of the following should be the FIRST step to address this issue? ❍ A. Replace the motherboard ❍ B. Power the system off and back on ❍ C. Replace the hard drive ❍ D. Perform a full backup of the server ❍ E. Replace the power supply

❍ D. Perform a full backup of the server

A company has designed a platform to scale up when the application use increases during the day, and scale back down at night. Which of the following BEST describes this characteristic of cloud computing? ❍ A. Resource pooling ❍ B. Measured service ❍ C. Hybrid ❍ D. Rapid elasticity

❍ D. Rapid elasticity

A82. A user's tablet has stopped responding to any type of finger input on the screen. The clock and other tablet functions appear to be working. Which of the following would be the BEST way to correct this issue? ❍ A. Replace the screen ❍ B. Reset the wireless network ❍ C. Connect to a power source ❍ D. Restart the tablet

❍ D. Restart the tablet

A workstation has been assigned an APIPA address. Which of the following would be the MOST likely reason for this assignment? ❍ A. The workstation is not connected to the wireless network ❍ B. The DNS server is misconfigured ❍ C. The network is using public Internet addresses ❍ D. The DHCP server is down

❍ D. The DHCP server is down

remote user is visiting their corporate office. They have connected their laptop to the wireless network, but the corporate Internet access is performing much slower than their remote site network. Which of the following would be the most likely reason for this issue? ❍ A. The default gateway is incorrect ❍ B. The laptop has been assigned an APIPA address ❍ C. The user does not have permission to use the wireless network ❍ D. There is interference with the wireless signal

❍ D. There is interference with the wireless signal

A help desk technician needs to use different Windows versions to study for an industry certification exam. The technician currently uses a Windows desktop computer with 4 GB of RAM and a 750 GB free on the hard drive. Which of the following would be the BEST way to perform this task? (Choose TWO) ❍ A. Install a second monitor ❍ B. Install an additional hard drive ❍ C. Create a Windows Recovery Environment boot drive ❍ D. Upgrade the system RAM ❍ E. Install Windows guest VMs

❍ D. Upgrade the system RAM ❍ E. Install Windows guest VMs

A user is reporting that a shared laser printer in the marketing department is not printing from one particular application. The front panel of the printer shows that the printer is online and ready to receive print jobs. Other users in the department are able to successfully print to the printer. Which of the following would be the BEST next troubleshooting step? ❍ A. Power cycle the printer ❍ B. Restart the print spooler ❍ C. Perform a test print from the printer console ❍ D. Verify the network printer name in the application

❍ D. Verify the network printer name in the application

A Windows user would like to temporarily store information from RAM onto their SSD. Which of the following features should be configured? ❍ A. Multi-channel memory ❍ B. ECC ❍ C. System Protection ❍ D. Virtual Memory

❍ D. Virtual Memory

network administrator is connecting four company locations in different countries. Which of the following would BEST describe this configuration? ❍ A. LAN ❍ B. PAN ❍ C. MAN ❍ D. WAN

❍ D. WAN