study

Per a patient's examination report, a medical assistant codes a statement as E929. What does the code indicate?

E codes are used along with the codes for injury and for external causes, and the code E929 is specifically used for coding the late effects of an accidental injury. Codes E860 through E869 are used to indicate accidental poisoning by gases. Codes E850 through E858 are used to indicate accidental poisoning by a drug. If accidents occur due to natural and environmental factors, then coding is done using E900 through E909, not E929.

Medicare tax at a rate

1.45%

What kind of balance occurs when an account is overpaid?

A credit balance occurs when an account is overpaid. A refund is payment to the patient or insurance when there is a credit balance. Pending means a claim has not been paid or denied but is still in processing. Overdue refers to accounts that are delinquent.

According to the Health Insurance Portability and Accountability Act (HIPAA), under what circumstances should a physician deny a patient's request for access to personal health information (PHI)?

According to HIPAA, physicians can restrict patients from access to health information if it will be used in legal proceedings. The physician cannot share the psychotherapy notes with patients. The physician can deny the access to patient information if the Clinical Laboratory Improvement Amendments (CLIA) exempts it from disclosure. This includes confidential information about an epidemic outbreak. The physician should not deny the access to patient's information if the patient asks for access immediately after discharge. It is the patient right to access the information. The physician should not deny access to patient about the surgery, as it is the patient's right to know about the surgical procedure. The physician should accept the request and report the patient within 30 days from the date of request.

An office manager of a healthcare facility requests payment for providing a service requested by a patient. Which service did the patient request?

Although patients are entitled to an accounting of all nonroutine accountings of their PHI disclosures, a healthcare facility can charge for providing additional accountings of nonroutine PHI disclosures.

Which marketing practice can help a health care facility stand out and attract customers

Branding is a marketing strategy that helps a medical facility to stand out as a unique organization and attract customers. Using a catch phrase, tag line, and distinct logo with the name of facility can help in branding.

A manager tells her employees that she will fire anyone who cannot sell 10 insurance policies in the course of one week. What type of power is this manager using?

Coercive power is manipulative, and uses threats and fear to accomplish goals. Threatening an employee with the loss of their job if they do not meet a specific goal is an example of coercive power.

Utilizing existing community resources is a low budget, effective way to marketing market our products." Identify the marketing strategies that relate to this statement.

Community resources are the resources that bring the healthcare community closer to the public. These provide a cost-effective strategy for marketing the services offered by the facility. A physician writing a newspaper advice column is the best and cheapest way to reach out to people. This enhances brand value and recognition if the physician is explicitly associated with the facility. Working with a small budget, staff can conduct health fairs in local areas; this is a very effective way to reach out to the public. Conducting blood donation camps also informs patients that the facility and its staff are involved in community service.

Employees in a healthcare unit receive training on Title II's provision of the Health Insurance Portability and Accountability Act (HIPAA). Which aspect should be included in the training?

HIPAA contains two provisions, Title I and Title II. Title II deals with administrative simplification procedures, which help to lower administrative costs in a healthcare organization. Insurance policies for employees are covered under Title I's provision of HIPAA. The Consolidated Omnibus Budget Reconciliation Act (COBRA) also falls under HIPAA's Title I provision but not under Title II. COBRA also provides for the insurance policies for former employees, but it's not a subject that will come up in the employees' training session.

What is a disadvantage of a computerized bookkeeping system?

High implementation costs are the main disadvantage associated with a computerized bookkeeping system when compared to a manual system.

The covered entity can share a patient's relevant information with the family members if it can reasonably be "derived as a conclusion from facts and premises," based on professional judgment. What term is best suited to replace the phrase inside the quotation marks?

Inferred refers to derived as a conclusion from facts and premises.

A patient with a fractured leg exclaims, "Oh! It really hurts!" What is the part of speech of the word "Oh" in the patient's statement?

Interjections such as "oh!" and "wow!" are used to express strong feelings. Adverbs are used to describe a verb or adjective. Prepositions are connecting words used to indicate relationships between other words. A conjunction is used to connect two words or phrases.

A medical assistant makes a necessary correction in a medical record and requests authorization of the correction from the physician. Which characteristic of quality healthcare data is this an example of?

Legality refers to documenting, correcting, and maintaining medical records according to the accepted laws and regulations with proper authentication.

Medical licensure can be obtained through

Licensure may be accomplished by examination, reciprocity, or endorsement.

Who is the author of the book The Human Side of Enterprise

Douglas McGregor is author of the book The Human Side of Enterprise. He is an American social psychologist and introduced Theory X and Theory Y to distinguish two types of management.

A medical assistant asks a patient to sign the acknowledgment form of the Notice of Privacy Practices, but the patient refuses to do so. The medical assistant notes this act of the patient. Which term describes the medical assistant's actions?

Due diligence is an attempt made by a person to prevent negative things from happening. The medical assistant tried to obtain the patient's signature on the acknowledgement form of the Notice of Privacy Practices; however, the patient refused to do so. The medical assistant notes the reason for the refusal, thus due diligence is indicated in the scenario

An effort that is made by an ordinarily prudent party to prevent harm to another party or to prevent something negative from happing is called?

Due diligence is the effort made by an ordinarily prudent or reasonable party to prevent harm to another party or oneself or doing everything possible to prevent something negative from happening. It is also called due care

Which action indicates confidence of the medical assistant, while giving a presentation?

Making purposeful movements like hand gesture and relaxation is necessary because it indicates confidence

Which is the best example of misuse of healthcare services?

Misuse of healthcare services includes errors such as laboratory errors or misdiagnoses that can cause death, delay of correct diagnosis, unnecessary injuries, and increased healthcare costs

Which term refers to an incident that would cause an employee to lose healthcare coverage?

Qualifying event makes an employee ineligible for a healthcare coverage

What follow-up activities should the office manager perform after interviewing all appropriate candidates for a new position?

References listed by the candidate using the telephone because people sometimes are less than candid in a letter; furthermore, letter writing is time-consuming, and a reply may never be sent. The office manager should prepare a checklist of questions before placing a call to the references to inquire about the candidate. The office manager should jot down some notes regarding the candidate's performance using fair language during the interview, which helps in making the final decision regarding the candidate.

Referent power

Referent power is the power given by subordinates to a person who leads by example. In the given situation, the medical assistant and his or her team members respect the manager. This indicates that the manger is the object of referent power

A medical assistant says to a patient, "In our hospital, we respect and admire our office manager for her hard work and dedication." Which power is given to the manager based on the statement given by the medical assistant?

Referent power is the power given by subordinates to a person who leads by example. In the given situation, the medical assistant and his or her team members respect the manager. This indicates that the manger is the object of referent power. If the manager is an expert in a subject, then the power given is expert power. If the manager uses the power to threaten an employee in order to achieve targets, then it is coercive power. Legitimate power is the power of the manager's position or status irrespective of the person holding the position.

An audience can be motivated to participate in a clinical trial in several ways.

Research the needs of audience Know the audience Link the presentation to needs of the audience

A medical assistant is interacting with a patient. Which statement made by the medical assistant undermines successful customer service?

Saying things such as "It is not my job" or "Ask someone else for help" gives the impression that the medical assistant is inattentive and irresponsible toward the patient. The medical assistant should be willing to assist the patient even if he or she is not responsible for handling a specific request, because this indicates good customer service. The medical assistant should show concern for the patient and help by providing possible services, which indicates good customer service. When the medical assistant has no idea how to solve the query of the patient but promises to find it out, this indicates excellent customer service.

A healthcare facility is planning to change its marketing strategies to promote its new services. Arrange the following steps in order of priority that staff should follow to meet this new marketing plan.

The first step is to assess past strategies. The second step is to evaluate those strategies in use now. The third step is to develop objectives and the methods to reach those objectives. The fourth step is to develop a plan and a strategy for making that plan work.

What do the digits 324 in the ZIP code 32478-2361 indicate?

The first three digits of a ZIP code indicate a major city or distribution point. Therefore, the digits 324 in the ZIP code 32478-2361 indicate the major city of the addressee. The first five digits in a ZIP code may indicate the individual post office or zone of a city. The last four digits after the hyphen in the ZIP code indicate the street location.

The business development team of a healthcare facility is identifying patient needs in the course of developing a plan to increase patient traffic. At which stage is the business team in developing the marketing plan?

The five steps involved in developing a marketing plan are assessment, research, planning, execution, and evaluation. Research, which is the second step, involves the investigation of patient needs and the methods to satisfy those needs. Planning involves determining the specific actions needed to market the product. Execution is the stage of actually implementing the marketing plan. In the assessment stage, participants review goals and problems.

Peer evaluations

allow input from all members of staff in evaluating coworker performance.

A physician charges a fee of $75 for new patients. The customary charge for a first visit in the community ranges from $55 to $65. What is the total fee allowed by the insurance plan?

customary range will be $65. If the physician's fee is within the community's customary range, the insurance plan will pay the full amount the physician charges. If the physician's fee is above the customary range in that community, however, the insurance plan will pay the maximum within the range to the physician.

petty cash

for paying for small and unexpected expenditures, including business meals, local transportation, and expendable supplies.

Disbursement

is a term to reference any funds paid out

Extrinsic motivation

is external and more material in nature, compared to intrinsic motivation.

Intrinsic motivation

is long term, and can focus on a lifetime goal. It also originates from within the employee (i.e., internal). Intrinsic motivation is more satisfying, NOT less satisfying, than extrinsic motivation

The term embezzlement means

means stealing from an employer.

Forms 940, W-2, and W-3

should be filed once a year.

Theory X

states that management must push, coerce, or threaten workers to do their jobs because humans dislike working and avoid it whenever possible.

Theory Y

states that people enjoy work and that it is a normal component of life, as are rest and play

Quackery is the term

that is used to refer to the practice of pretending to be able to cure diseases without proper qualifications.

A good way to solicit patient input about the office is to

use a suggestion box and check it frequently.

Form 941

which is the Employer's Quarterly Federal Tax Return, should be filed four times a year

When there is no Internet connection, how can a medical assistant back up patients' medical records on a daily basis?

A medical assistant can back up patient medical records by using thumb drives, compact disks (CDs), and external hard disks. Thumb drives can store large amounts of patient medical records data, including a day's accumulation; so can compact disks (CDs). An external hard disk can be used to store data copied from the computer even if there is no Internet connection.

Which actions should a medical assistant perform during patient reception and processing?

A medical assistant is responsible for maintaining a clean and attractive reception room that is comfortable for patients. A medical assistant should develop a good rapport with the patients, which can be accomplished by greeting each patient by name and a pleasant smile. A medical assistant with a blank, expressionless face will make the patient uncomfortable and fail to establish a rapport with them. Medical assistants should help patients fill out forms if they are having trouble with any of the questions. Medical assistants should not discipline misbehaving children; instead, they should quietly speak to the child's parent(s) and offer a book or a toy as a distraction.

A medically indigent patient pays the reduced physician's fee of about $250. Where will the medical assistant record the remaining amount?

A medically indigent patient is one who is unable to pay for medical services. For such patients, healthcare providers should initially discuss the fee and make the required adjustments. When the patient pays the reduced fee, the remaining amount should be recorded as adjustment in the debit column of the patient's ledger card. The remaining amount is an adjustment, but not a debit. Therefore, it is not recorded as a debit in the debit column. As the remaining amount is an adjustment and only the payments made by the patient are entered in the credit column, the remaining amount is not entered in the credit column. Also, the remaining amount is not the balance to be paid. Therefore, the remaining amount is not entered as a balance in the balance column of the ledger.

A newly appointed office manager wants to make certain changes regarding appointment scheduling, and meets with the physician to talk about the planned changes. What is the reason for this office manager's action?

A newly appointed manager should seek the physician's guidance while planning changes because the physician may know the office history and can provide guidance about how to move forward with any plans. If the office manager's only intention is to educate the physician about the plans, that can be done after the plans are all prepared. There is no need to share the plans with the physician if the office manager's intention is to establish his or her authority in the medical facility; the office manager can initiate a meeting or plan an event at any point. Discussing any plans for change with the physician will not help to develop a good relationship with the physician.

A healthcare facility is searching for a person who can fluently translate the technoclinical language of electronic medical records. What certification should the person have?

A person who is a Certified Documentation Improvement Practitioner (CDIP) can easily translate the technoclinical language of an electronic medical record

What are the possible situations that denial of the right to request an amendment of protected health information (PHI) may occur? Select all that apply.

A request for amendment to a patient's PHI may be denied if it requested verbally. A request may be denied if a physician believes information to be correct and complete and the subsequent review finds this to be the case.

A patient's postmortem report states that the patient died by suicide in a healthcare setting. What is the appropriate term for this type of situation?

A sentinel event is an unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof.

A physician reduces the usual fee for service of $100 to $75 out of professional courtesy. What could be the possible consequence(s) of the physician's action?

A third-party payer is an entity other than the patient and the healthcare facility, which pays for the patient's care. A physician may reduce the fee when the physician's usual fee is more than the patient's insurance allowance. In such cases, the third party may reduce the allowance. When a physician makes an agreement with a third-party payer, the physician should not charge a lesser fee than the agreed amount, as it is considered as violation of agreement and could be viewed as fraudulent. The third-party payer may reduce the insurance allowance considering the reduced fee as the physician's usual one. The third-party payer may not pay the same insurance allowance, but may reduce it, considering the reduced fee as the physician's usual one. The third-party payer may not deny the allowance, as an agreement has been made to provide the allowances.

Which strategies can be used to promote a medical practice that does not have budgetary restrictions

Advertising about the facility in magazines and newspapers, and sending the published magazines through the database can be done to promote a medical facility with a high budget

Which electronic information system can be accessed by authorized individuals from more than one healthcare organization

An EHR is health-related information about a patient that can be created, managed, and consulted by authorized clinicians and staff from more than one healthcare organization

What is a listing of the items for discussion during a staff meeting

An agenda is a list or outline of the items for discussion during a staff meeting and should be disbursed to attendees before the start of the meeting An agenda is not called an outline.

What qualities should an effective office manager have?

An effective manager should possess certain qualities so that the organization runs manager successfully. Since all organizations have their own procedures and services, an office must be willing and able to learn new things easily, have original ideas and the ability to implement them, possess leadership qualities in order to lead the team effectively, and have good listening skills and be attentive to even small issues. During a crisis or any other situation, the office manager should not argue.

Which electronic record of health-related information can be created, managed, and consulted by authorized clinicians and staff, all within a single healthcare organization?

An electronic record of health-related information that can be created, managed, and consulted by authorized clinicians and staff within a single healthcare organization is called an electronic medical record (EMR).

Which term describes a disease, condition, or injury named after a person?

An eponym is the term used to describe a disease, condition, or injury named after a person. For example, Hodgkin's disease was named after Thomas Hodgkin.

The code 372 represents conjunctivitis. What does the code 372.12 possibly represent?

As the code 372 represents conjunctivitis, the code 372.12 would also represent conjunctivitis, but along with a subcategory and subclassification. Follicular chronic conjunctivitis is the only option that gives a subclassification of conjunctivitis. Conjunctivitis is not correct, as it does not show details. Chronic conjunctivitis justifies the fourth digit, but does not explain the fifth digit and is therefore, incorrect. Contagious conjunctivitis justifies the fourth digit but does not explain the fifth digit. Therefore, it is also incorrect.

What is the code for unspecified complete abortion due to delayed or excessive hemorrhage?

For unspecified abortion, the code 637 is used. The fourth digit, 1, represents complications by delayed or excessive hemorrhage. The fifth digit, 2, then specifies the fact that it is complete. Thus, 637.12 is used to code for unspecified complete abortion due to delayed or excessive hemorrhage. Complete abortion is not covered by the code 637 alone. The fifth digit 0 does not indicate complete abortion. The code 637.11 is used to indicate incomplete abortion caused by delayed or excessive hemorrhage.

Which factors lead to job satisfaction according to Frederick Herzberg?

Frederick Herzberg theorized that several factors affect job satisfaction. Some factors are positive and some are negative. According to Herzberg, the six factors that lead to job satisfaction are achievement, recognition, the work product, responsibility, advancement, and growth. The six factors that can lead to job dissatisfaction are company policy, supervision, relationship with supervisors, work conditions, salary, and relationship with co-workers

What can be inferred if a physician extends office hours to 8 PM twice a week and opens the facility on weekends?

If a clinic extends its hours to 8 PM twice a week and weekend hours, it most likely indicates that the target market requires more flexibility due to school and work schedules. Thus, the neighborhood that the clinic serves is likely composed of young families.

How should an office manager react if he or she finds that the newly recruited medical assistant is short-tempered and does not behave well with colleagues?

If the office manager finds that the behavior of the new employee is not up to par, he or she can warn the employee verbally. A verbal warning can make the employee conscious of his or her mistakes. The office manager can counsel the employee and learn the source of the issue so as to sort out the problem. If the same behavior is repeated, the office manager can write reprimands in the employee's file. Written documentation can justify termination of the employee in case the behavior continues. The office manager does not take feedback from other employees before taking action on the new employee. Usually employees are given a warning before termination.

The supervisor of a healthcare facility wants to evaluate the manager's performance using a 360-degree evaluation questionnaire. To whom should the supervisor give the evaluation questionnaires?

In a 360-degree evaluation, questionnaires should be given to the employees who work closely with the manager being evaluated. A 360-degree evaluation is a peer evaluation that promotes teamwork and cooperation by allowing employees to provide input regarding their co-workers' performances, including managers. It is not mandatory for the questionnaire to be given only to managers and physicians who work in the organization; these people may not be able to evaluate a manager's performance appropriately.

After delivering her baby, a mother faces some postpartum complications. What is the fifth digit of the code to indicate this condition?

In cases of pregnancy or delivery, the code's fifth digit is used to indicate the episode of care. The digit 2 indicates delivered, with mention of postpartum complication. The digit 1 is used to indicate the delivery, with or without the mention of an antepartum condition, but not postpartum complication. The antepartum condition or complications associated are described by using the digit 3. Postpartum complication is not indicated by the digit 3. The digit 4 does not code the delivery, but codes only the postpartum condition or complication.

Which statement applies to modified block letter style letter writing

In modified block letter style, the dateline, typed signature, and complimentary closing start at the center of a line

In the alphabetic system, each name is broken down into

In the alphabetic system, each name is broken down into units. In the alphabetic filing system, each name is not broken down into digits. When a color-coding system is used, both filing and finding files is easier, and misfiling of folders is kept to a minimum. Numeric filing is an indirect filing system, or one that requires use of an alphabetic cross-reference to find a given file. Zip codes are not an effective filing system.

Which scenario can be attributed to incidental disclosure?

Incidental disclosure occurs when the revelation of limited information cannot be prevented. A person walking by medical equipment, such as an ultrasound machine, may accidentally see the patient's name on a report that is located near it. This exposure of the patient's information cannot be prevented. Therefore, this scenario can be attributed to incidental disclosure.

What terms are used when referring to any part of a patient's health record that is created or received by a covered entity?

Individually identifiable health information and protected health information refer to any part of a patient's health record that is created or received by a covered entity. The other options do not refer to the patient's health record that has been created and maintained by the covered entity.

Identify the actions that come under meaningful use of electronic health records (EHR).

Meaningful use of the electronic health record (EHR) implies that healthcare providers are using the EHR technology in a manner that can be measured in quality and quantity. This meaningful use includes four main components. These components include usage of EHR technology to: 1. submit clinical quality reports; 2. provide e-prescriptions for patients; 3. submit procedural and diagnostic codes for insurance; and 4. exchange all patient's health information. Meaningful use of the EHR does not include sharing patient information for marketing of the healthcare unit, or only exchange patient lab results.

What are covered entities according to Health Insurance Portability and Accountability Act (HIPAA)?

Organizations that transmit electronic health information are most accurately defined as those covered by Health Insurance Portability and Accountability Act (HIPPA).

How much time do patients generally have after treatment to ask their physicians for access to their personal health information (PHI)?

Physicians' offices generally require that patients request access to their personal health information (PHI) in writing within 30 days after treatment. Until then, the patient's information is kept confidential in their physician's office records. Most offices require that patients submit request in less than 60, 90, or 120 days from treatment.

As electronic health information systems are adopted by more and more providers, they will become

Prevalent is something that has become generally or widely accepted, such as the electronic medical record system because of the technology advances and the capabilities.

Which type of medical error is considered a preventable adverse event?

Preventable adverse events include missed diagnosis, misdiagnosis, and delayed or incorrect treatment.

A physician is planning to conduct an AIDS awareness program in a facility. Which method of communication will be most effective in facilitating communication and interaction between physician and patients?

Social media will help the physician to easily and effectively interact with patients regarding the awareness program.

Frederick Herzberg theorized that several factors affect job satisfaction

Some factors are positive and some are negative. According to Herzberg, the six factors that lead to job satisfaction are achievement, recognition, the work product, responsibility, advancement, and growth. The six factors that can lead to job dissatisfaction are company policy, supervision, relationship with supervisors, work conditions, salary, and relationship with co-workers.

Source-oriented medical records are used

Source-oriented medical records are used primarily by medical offices and hospitals.

An insurance claim is rejected because the medical assistant filed the wrong form. What type of medical error is this?

Staffing problems, missing or incorrect forms or paperwork, and laboratory, x-ray, or imaging processing errors are classified under general office administration

What size is standard letterhead paper

Standard letterhead paper is used for business and professional letters, and its dimensions are 8½ × 11 inches

Which medical service offered by the medical assistant is an example of a tangible product?

Tangible products are those that can be precisely identified, have an actual or approximate value, and can be touched or held. Therefore, in the given scenario, vitamin tablets provided to patients by the medical assistant are an example of a tangible product.

A small healthcare facility with 30 employees wants to apply for healthcare coverage provided by the Consolidated Omnibus Budget Reconciliation Act (COBRA). Which would be the best method the healthcare facility should adopt to be eligible for COBRA benefits?

The Consolidated Omnibus Budget Reconciliation Act (COBRA) provides certain healthcare coverage for the former employees, spouses, and retirees of qualifying companies. One qualification is that the company should have a minimum of 50 employees, which is referred to as 50-employee benchmark. Not all employees need to be full-time workers. In the scenario, the healthcare facility should add 20 more employees to attain the 50-employee benchmark. As it is a small healthcare facility, it is best to hire 20 part-time employees as compared to full-time employees. Employing 20 full-time employees will help the healthcare facility qualify for the coverage, but it may be a burden for the facility to add that many employees.

Which meaningful use of certified technology uses financial incentives from the Health Information Technology for Economical and Clinical Health (HITECH) Act?

The Health Information Technology for Economical and Clinical Health (HITECH) Act provides financial incentives for the healthcare organizations for meaningful use of electronic health record technology. This helps to achieve health and efficiency goal. The HITECH Act will not provide any financial incentives to users of paper health records, as these records are more conventional.

A patient asks a medical assistant to issue a copy of his medical record so he can verify and correct any errors. What is the correct response in this situation?

The Health Insurance Portability and Accountability Act (HIPAA) allows the patient to access his or her medical record and request any changes after verification. The medical assistant may ask the patient to pay a fee or provide the records free of charge, depending on the office's protocol.

An individual in a healthcare unit is assigned the responsibility to comply with the first part of Title II's provision of the Health Insurance Portability and Accountability Act (HIPAA). What is the individual's role in the healthcare unit?

The Health Insurance Portability and Accountability Act (HIPAA) contains two provisions, Title I and Title II. The second provision itself is divided into two parts. The first part deals with developing and putting into use standardized electronic transactions. Insurance policies for employees are included in Title I's provision of HIPAA. The second part of Title II deals with the privacy and security of protected health information.

Which agency conducts investigations regarding breach of privacy policies?

The Office of the Inspector General conducts investigations and audits when a question arises regarding privacy laws.

A newly employed healthcare worker attends training on Title I's provision of the Health Insurance Portability and Accountability Act (HIPAA). What does this employee deal with during his or her employment?

The Title I provision of the Health Insurance Portability and Accountability Act (HIPAA) deals with insurance reforms

After an agreement has been made with a patient to accept monthly installments, the regulations that apply to the written contract are known as the

The agreement that a patient has with a medical office to accept monthly installments is called the Federal Truth-in-Lending Statement and is governed by the Truth in Lending Act.

A patient who is positive for human Immunodeficiency virus (HIV) signs a form permitting the release of information. How long will the form remain valid?

The authorization for release of medical information to another person will remain effective up to 90 days from the date the patients signs an authorization form. It is valid for longer than 30 and 60 days, and has already expired at 180 days.

Which codes represent an injury caused by a suicide attempt on a railway track?

The codes E800-E807 represent railway accidents and the codes E950-959 represent self-inflicted injuries. As the injuries in this case are caused by a suicide attempt, they are considered self-inflicted; thus, the codes E806 and E958 might be appropriate to represent this scenario. The codes E806 and E946 do not represent self-inflicted injury, because the code given for self-inflicted injury is not within the range of E950-E959. The codes E808 and E948 are out of the code range to indicate railway accidents and self-inflicted injuries. The codes E808 and E958 are incorrect as the code E808 is out of the code range for railway injury.

Which capability of the electronic medical record system could prevent a physician from prescribing a patient a drug to which he or she is allergic?

The electronic medical record (EMR) system can produce electronic prescriptions using the prescription writer software. The patient allergies function will alert the provider if the prescription is for a drug the patient cannot take. The system can also generate a patient information sheet on new prescriptions.

Which feature of the electronic medical record (EMR) system is used while entering demographic data of a patient?

The eligibility verification feature of the EMR system is used to help verify insurance eligibility and capture a patient's demographic data.

Which provision of the Health Insurance Portability and Accountability Act (HIPAA) deals with the acceptance of electronic remittance advice (ERA)?

The first part of the Title II provision of HIPAA covers electronic transactions

What is one characteristic of William Ouchi's management theory known as Theory Z?

Theory Z considers characteristics such as long-term employment, collective decision-making, individual responsibility, and a holistic view of employees and their families.

Which factor should a manager consider while screening the resumes of applicants for a medical assistant position?

The manager should screen the resumes of applicants to find out what roles and responsibilities the candidate performed in their previous places of employment.

Which criteria are considered when withholding amounts from earnings for income tax payment?

The marital status of the employee, the length of the pay period, and the number of allowances claimed by the employee are taken into consideration when withholding amounts from the earnings.

What follow-up activities should the office manager perform after interviewing all appropriate candidates for a new position?

The office manager should perform certain follow-up activities after interviewing potential job candidates. References listed by the candidate using the telephone because people sometimes are less than candid in a letter; furthermore, letter writing is time-consuming, and a reply may never be sent. The office manager should prepare a checklist of questions before placing a call to the references to inquire about the candidate. The office manager should jot down some notes regarding the candidate's performance using fair language during the interview, which helps in making the final decision regarding the candidate. The office manager should not write any disparaging information about the candidates, as it can reflect negatively on the physician or the office manager. The office manager should not select the candidate by relying on their remembrance of their impression of the candidate during the interview.

Which information should be included in the web site of a medical facility

The physician can communicate effectively with patients and promote the facility through a web site. Hence, new patient forms can be presented in the website so that the patients can fill the forms before visiting the facility, thus saving time. Web sites can have background information about the physician and the medical assistants. A map of the facility can help patients to find out the exact location of the facility. In order to attract the patients to the facility a brief explanation about a procedure can be featured in the web site.

According to the Health Insurance Portability and Accountability Act (HIPAA), under what circumstances can the medical records of a minor be withheld from the child's parents?

The privacy rule generally allows the parents to see medical records of their children. However, when the patient is an emancipated minor, parents are not allowed to view the patient's medical records. If the patient terminates a pregnancy, treatment can occur without parental consent and parents do not have access to that information. When the patient is under the care of a person appointed by the court, parental access to the medical records will be denied.

Which information is present in the opening of a letter

The salutation can be found at the opening of a letter in the form of a greeting or introducing oneself. The subject is mentioned in the body of the letter. The dateline is present in the heading of the letter but not in the opening. The complimentary closing is the closing or end of the letter

A medical assistant fails to maintain the privacy and security of a patient's protected health information. Which part of the Health Insurance Portability and Accountability Act (HIPAA) is breached by this action?

The second part of the Title II provision of the Health Insurance Portability and Accountability Act (HIPAA) deals with the privacy and security of patients' protected health information. Thus, the medical assistant fails to comply with the second part of Title II.

How can an editor make a short letter appear longer

The side margins are usually 1 to 1½ inches on each side of a standard letterhead. If the letter is too short, the editor can make the margins wider by increasing the margins on each side. The editor can also double-space the inside address and the message, or indent the first line of each paragraph to make the letter lengthier. A single space should be used for the heading of continuation pages. Letterhead headings are generally not editable, and a second page should never be used only for the complimentary closing and signature, because it is wasteful and makes the letter look disjointed.

How should a supervisor convey negative feedback to an employee during a performance review?

The supervisor should sandwich any negative feedback between two positive comments whenever possible. A performance review is based on certain factors, such as the quality and quantity of work done by the employee, personal appearance, and attitude, as observed by the supervisor. Employees must be made aware of positive and negative information regarding their job performance so they can meet their job expectations. Negative feedback should not be conveyed to an employee through a written letter or during a meeting, as it may demoralize the employee. A supervisor should not convey negative feedback at the end of the review, as the employee may be disappointed.

How can a person eliminate twisting their neck while working at a computer

The use of proper body mechanics is essential to avoid injuries in the workplace. To eliminate neck twisting, sit directly in front of the computer monitor, avoiding left or right placement. The scroll bar should be used to keep the working text in a position that is comfortable for the user. The monitor should be adjusted to a comfortable height to avoid neck and shoulder pain, but this does not prevent neck twisting. Taking a short break after an hour of steady work allows the body move and take rest, but this is not relevant for avoiding neck twisting. Repetitive motion injuries, and not neck twisting, can be avoided by keeping the wrists straight and flat on the keyboard.

The process of designing a Web site for a medical practice involves four steps.

These are: define the site's objectives; design the pages; locate a web server to upload the pages; and upload the pages to the server.

What are the purposes of the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD-9-CM) coding manual?

To code a diagnostic statement To track healthcare statistics To describe injuries

What is the purpose of counters in a Web site

Website counters help indicate to management the number of people visiting the site.

The medical assistant finds that a debtor is deceased. Prioritize the actions that the medical assistant should follow to get the payments if the executor is not known.

When a debtor dies, the medical assistant can send a statement regarding the bills to be paid to the executor of the estate. If the assistant does not know the name of the executor of the estate, then the assistant should send a request to the Probate Department of the Superior Court, Country Recorder's Office of the state where the decedent lived. When the assistant receives the name of the executor, the assistant should send a duplicate itemized statement of the account through certified mail requesting a return receipt. The assistant should then wait for 10 days for the executor's response. If the executor does not respond within 10 days, then the assistant should meet the executor or the country clerk to obtain the form to file a lawsuit against the estate. Next, the assistant should send the form to the executor. The executor will send an acknowledgment for the payments if he or she accepts the claim. But, if the executor rejects the claim, then the physician can file a lawsuit against the estate by turning it in to his or her counsel immediately if the law suit is justifiable.

A patient enters a medical office in a hurry and repeatedly asks the medical assistant, "When will the physician be available

When a patient frequently asks about the physician's availability, a medical assistant should ask how the patient is feeling before asking the patient to be seated to find out if there is any medical emergency or if the patient is in pain. Then, the medical assistant should take the necessary action to comfort the patient and ask the patient to take a seat.

When a patient has a secondary condition, or a complication, it is necessary to

When a patient has a secondary condition, or complication, it is necessary to code the underlying disease first, not the complication. Modifiers further describe the diagnosis. The medical record is the best way to justify a secondary diagnosis.

How does the option "Slide sorter" help in a presentation?

When designing a PowerPoint presentation, the medical assistant can use the "Slide sorter" found in the "view" menu to rearrange the slides.

Which details should be printed in an advertisement when promoting a new medical facility?

When promoting a new medical facility, the advertisement should have details of the location or address of the facility, specialization of the physician or the specialty of the clinic, and a photograph of the physician so that the patient can recognize the physician.

While writing a business letter, the medical assistant begins all lines at the left margin, replaces the salutation with an all-capital subject, and omits the complimentary closing. Which type of letter style

While writing in the simplified letter style, the medical assistant replaces the salutation with an all-capital subject and avoids a complimentary closing.

Form W-3 must be filed

on or before the last day of February

When planning the operating budget of an office, the office manager will consider

salaries and wages, because these are major expenditures. Repairs, maintenance, and advertising and promotions should also be considered, because they are all part of the operating system of an office