Supervision 3

Key Terms

.

True

A direct method to bring a meeting to a close is for the supervisor to summarize the key points, state what needs to happen next, and thank everyone for attending the meeting. T/F?

Status

A groups member's position in relation to the others in the group.

Agenda

A list of the topics to be covered at a meeting.

Team

A small group whose members share goals, commitment, and accountability for results.

Team Building

Developing the ability of team members to work together to achieve common objectives.

False

Formal groups are typically formed when individuals in the organization develop relationships to meet personal needs. T/F?

fulfill ongoing needs in the organization by carrying out a particular function.

Functional groups are best defined as groups that: fulfill ongoing needs in the organization by carrying out a particular function. are set up to carry out a specific function and then disbanded when the activity is completed. work together and solve functional problems only through computer-based interactions. emerge from relationships and shared interests among members in an organization.

Norms

Group standards for appropriate or acceptable behavior.

Self-Managing Work Teams

Groups of 5-15 members who work together to produce an entire product.

Formal Groups

Groups set up by management to meet organizational objectives.

Task Groups

Groups that are set up to carry out a specific activity and then disband when the activity is completed.

Informal Groups

Groups that form when individuals in the organization develop relationships to meet personal needs.

Functional Groups

Groups that fulfill ongoing needs in the organization by carrying out a particular function.

Adjourning

In the context of team formation, this stage is not required for every team, given that some teams meet for indefinite periods of time. Identify this stage. Performing Adjourning Forming Storming

False

It is in the norming stage of team development that the process of team formation begins. T/F

False

One of the disadvantages of using work teams is that they make it difficult for the organization to fully utilize the insights and expertise of all its employees. T/F?

Roles

Patterns of behavior related to employees positions in a group.

Role Conflicts

Situations in which a person has two different roles that call for conflicting types of behavior.

True

Subgroups may form among members of a formal group when some group members feel uncomfortable with the way they are expected to behave. T/F

Cohesiveness

The degree to which group members stick together.

Homogeneity

The degree to which the members of a group are the same.

Group

Two or more people who interact with one another, are aware of one another, and think of themselves as a unit.

avoid ridiculing the participants and respect their efforts to contribute.

When conducting a meeting, the supervisor should: completely dominate the conversation so that it does not go astray. avoid ridiculing the participants and respect their efforts to contribute. allow articulate members to monopolize the conversations because they probably know more about the meeting's purpose than the quiet ones. let the meeting go over the time allotted since it is on company time.

It is a list of the topics to be covered at a meeting.

Which of the following best describes an agenda? It is a list of the topics to be covered at a meeting. It is a record of the degree to which the members of a group are the same. It is a list of group standards for appropriate or acceptable behavior. It is a record of the patterns of behaviour related to employees' positions in a group.

Better cooperation among members

Which of the following is an advantage most closely associated with homogenous teams? Broader variety of skills Better cooperation among members Better ability to examine problems from diverse viewpoints Greater efficiency in performing complex creative tasks