SUPPLY CHAIN
Click and drag on elements in order Place the following production methods in order starting with the one having inventory closest to the customer and then moving back to the one with inventory closest to the source. Assemble-to-order Make-to-order Engineer-to-order Make-to-stock
1. Make-to-Stock 2. Assemble-to-order 3. Make-to-order 4. Engineer-to-order
In which step of the DMAIC cycle do you determine the most likely causes of defects and understand why defects are generated? Control measure improve analyze
Analyze
Crosby Deming Juran
Crosby Conformance to requirements Deming A predictable degree of uniformity and dependability at low cost and suited to the market. Juran Fitness for use (satisfies customer's needs).
Crosby deming juran
Crosby Quality improvement teams; quality councils. Deming Employee participation in decision making; break down barriers between departments. Juran Team and quality circle approach.
Place these steps in the implementation projects phase of formulating an operations and supply chain strategy in the correct order.
1. Definition of specific implementation projects 2. Identification of resources needed 3. Project funding procurement
The nature of these types of risks lends them to a three-step risk management process that can be applied to situations where disruptions are possible. Place these steps in the correct sequence. Develop plans to mitigate the risk Assess the potential impact of the risk Identify the sources of potential disruptions
1. Identify the sources of potential distruptions 2. Assess the potential impact of the risk 3. Develop plans to mitigate the risk
Crosby Deming Juran
Crosby matches Choice, Yes, quality audits useless. Yes, quality audits useless. Deming matches Choice, No, critical of most systems. No, critical of most systems. Juran matches Choice, Yes, but help supplier improve. Yes, but help supplier improve.
Question Mode Multiple Select Question Select all that apply What does selection of decoupling points determine? Select all that apply. . Final quality of the product Production lead times Customer lead times Inventory investment
Customer lead times Inventory investment X Decoupling points have no impact on product quality. X It affects customer lead times but not production lead times.
Question Mode Multiple Choice Question Which of the following refers to the inverse of inventory turn scaled to days? Multiple choice question. Total average value in assets Inventory turn Total average value in inventory Days-of-supply
Days-of-supply
A _____ is simply any component that does not fall within the customer's specification limits.
Defect
Place these steps in the strategic analysis phase of formulating an operations and supply chain strategy in the correct order. Conduct strategic analysis Define vision, mission, and objectives Define strategic competitive priorities
Define vision, mission, and objectives Conduct strategic analysis Define strategic competitive priorities
_____ quality relates to the set of features the product or service contains. Build Inherent Design Process Conformance
Design
Question Mode Multiple Choice Question What term refers to the inherent value of the product in the marketplace? Multiple choice question. Conformance Performance Reliability Design quality
Design quality
This dimension is related to criteria such as carbon dioxide emissions, use of nonrenewable resources, or other factors that relate to sustainability. Other dimensions Environmental impact Technical liaison and support Supplier after-sale support Meeting a launch date
Environmental impact
Where in a process is there an opportunity for defects? Multiple choice question. Critical steps or activities Reason: True but incomplete. Every step or activity Final step or activity Reason: True but incomplete. First step or activity Reason: True but incomplete.
Every step or activity
Warranty costs and customer complaints are examples of which type of quality cost? Multiple choice question. Appraisal costs External failure costs Prevention costs Internal failure costs
External failure costs
True or false: According to the notion of trade-offs, an operation can excel simultaneously on all competitive dimensions. True false question. True False
False
True or false: Service systems with a high degree of customer contact are easier to manage and control True false question. True False
False
True or false: Services can be inventoried. True false question. True False
False
True or false: In services, the process and the product must be designed simultaneously. True false question. True False
False They must be designed together because the service depends on the process. You cannot have (or design) one without the other.
Lean production uses a pull system. To enable this pull process to work smoothly, lean production demands what? Check all that apply. Multiple select question. High levels of quality at each stage of the process Having vendors locate close to the production facility Having strong inspections between each stage in the process Large inventories to manage variable demand Strong vendor relations Fairly predictable demand for the end product
High levels of quality at each stage of the process Strong vendor relations Fairly predictable demand for the end product
Which of the following is an example of a product made with a project layout? Multiple choice question. A refrigerator A house A computer A car
House x refrigerator - assembly line x computer - assembly line x car - assembly line
In regards to the service package, the psychological benefits that the customer may sense only vaguely, or the extrinsic features of the service. Multiple choice question. Supporting facility Explicit services Implicit services Facilitating goods Information
Implicit services
In the make-to-order and engineer-to-order environments, the customer order decoupling point could be in either raw materials at the manufacturing site or possibly even with the _____ inventory.
In the make-to-order and engineer-to-order environments, the customer order decoupling point could be in either raw materials at the manufacturing site or possibly even with the ___SUPPLIER__ inventory.
Technological advances will cause productivity to
Increase
The Malcolm Baldrige National Quality Award was created as a response to the US quality shortfalls versus which country? Multiple choice question. China Germany Japan Mexico
Japan
Which of the following describes the function of specifying work activities of an individual or a group? Multiple choice question. Specialization of labor Job enlargement Job design Job enrichment
Job design
Which of the following describes an attempt to adjusting a specialized job to make it more interesting to the job holder? Multiple choice question. Job enlargement Specialization of labor Job design Job enrichment
Job enrichment
Which of the following is an example of an input to a manufacturing process? Multiple choice question. Customers Automobiles Computers Labor
Labor - INPUT
Which of the following is not a metric used to measure process performance? Multiple choice question. Efficiency Lateness Productivity Utilization
Lateness
_____ time is the time needed to respond to a customer order.
Lead - time is the time needed to respond to a customer order.
Which of the following describes the following relationship: Inventory = Throughput rate x Flow time? Multiple choice question. Average inventory value Delphi method Little's Law Inventory turn
Little's Law
Measure matches Choice, Determine how to gauge the process and how it is performing. Determine how to gauge the process and how it is performing. Analyze matches Choice, Understand why defects are generated by identifying the key variables most likely to create process variation. Understand why defects are generated by identifying the key variables most likely to create process variation. Improve matches Choice, Identify means to remove the causes of defects. Identify means to remove the causes of defects. Control matches Choice, Determine how to maintain the improvements. Determine how to maintain the
Measure matches Choice, Determine how to gauge the process and how it is performing. Determine how to gauge the process and how it is performing. Analyze matches Choice, Understand why defects are generated by identifying the key variables most likely to create process variation. Understand why defects are generated by identifying the key variables most likely to create process variation. Improve matches Choice, Identify means to remove the causes of defects. Identify means to remove the causes of defects. Control matches Choice, Determine how to maintain the improvements. Determine how to maintain the
A firm may be required to coordinate with other firms on a complex project. Environmental impact Meeting a launch date Supplier after-sale support Other dimensions Technical liaison and support
Meeting a launch date
The Malcolm Baldrige National Quality Award is given annually in all of these categories except Multiple choice question. health care service small business education movie
Movie
You are a manager that has calculated the DPMO to be 10,000. Is this process meeting Six Sigma standards? Multiple choice question. Yes No Not enough information
No
Often, activities, stages, and even entire processes are operated in ____.
Often, activities, stages, and even entire processes are operated in ____PARALLEL___
Which of the following is/are outputs of the initiatives phase of formulating an operations and supply chain strategy? Plan approval by top management Customer preferences New technologies Operations/supply chain changes Competition analysis Specific project plans Product/platform changes Population demographics
Operations/supply chain changes Product/platform changes
Select all that apply Identify the two terms that describe marketing-oriented dimensions that are key to competitive success. (Check all that apply.) Multiple select question. Order straddling Order qualifier Order winner Order strategy
Order qualifier Order winner
The terms that describe marketing-oriented dimensions that are key to competitive success. Check all that apply. Marketing winner Production qualifier Order qualifier Marketing qualifier Production winner Order winner
Order qualifier Order winner
Which of the following are multifactor measures of productivity? (Check all that apply.) Multiple select question. OutputInputs OutputCapital+Labor OutputNaturalgas+Electricity+Water OutputAllresourcesused OutputLabor
Output Naturalgas+Electricity+Water
Which of the following is not used in a break-even calculation? Multiple choice question. Variable costs Fixed costs Unit price aka revenue Overhead costs
Overhead costs
A ____ is any part of an organization that takes inputs and transforms them into outputs.
Process
_____ quality relates directly to the reliability of the product or service. Multiple choice question. Build Process Inherent Conformance Design
Process
Also known as throughput ratio. Multiple choice question. Value-added time Operation time Flow time Throughput rate Process velocity
Process velocity
The ratio of the value-added time to the flow time. Multiple choice question. Throughput rate Value-added time Process velocity Flow time Operation time
Process velocity
Which of the following is one of the dimensions depicted on a product-process matrix? Multiple choice question. Level of service Product time Product standardization Product cost
Product standardization
Which of the following would be recommended by the product-process matrix for low volumes? Multiple choice question. Workcenter Continuous Manufacturing cell Project Assembly line
Project X Workcenter Reason: While workcenters can produce at low volumes, it is not the lowest. X Continuous Reason: Other layouts are better at lower volumes. X Manufacturing cell Reason: Other layouts are better at lower volumes. X Assembly line Reason: Other layouts are better at lower volumes.
A supplier may be expected to provide technical assistance for product development, particularly during the early stages of design and manufacturing. 1. Other dimensions 2. Technical liaison and support 3. Meeting a launch date 4. Supplier after-sale support 5. Environmental impact
Technical liaison and support
The term _____ is used to indicate that multiple activities have been pulled together for analysis purposes. Multiple choice question. stage single-channel multi-channel
Stage
In a process flow chart an inverted triangle represents which of following? Multiple choice question. Storage area Flow Decision Tasks
Storage area
In a process flow chart a rectangle represents which of following? Multiple choice question. Tasks Flow Buffer Decision
Tasks
Select all that apply Which of the following are the basic elements of a process flowchart? Multiple select question. Tasks People Storage areas Flows Decision points
Tasks Storage areas Flows Decision points
Select all that apply Successful implementation of Six Sigma is based on using what? Check all that apply. Multiple select question. Master black belts Technical methodologies Black belts Sound personnel practices
Technical methodologies Sound personnel practices
The term that defines when some activities are incompatible and that necessitates less of another activity is: productivity trade-off balanced approach straddling
Trade-off
The term that defines when some activities are incompatible and that necessitates less of another activity is: Multiple choice question. balanced approach trade-off productivity straddling
Trade-off
True or false: A service organization exists to serve the customer True false question. True False
True
True or false: Manufacturing processes are used to make tangible goods.
True
True or false: Operations effectiveness is related directly to the costs of doing business. True false question. True False
True
True or false: Productivity is a relative measure. True false question. True False
True
True or false: The objective of job design structures is to meet the requirements of the organization and satisfy workers' personal requirements. True false question. True False
True
True or false: Total quality management requires companies to deal with all dimensions of products and services that are important to the customer. True false question. True False
True
True or false: Carrying finished goods inventory is more expensive than carrying raw material inventory.
True Finished goods inventory is more expensive to carry because of the investment of labor and other production costs.
True or false: The customer order decoupling point is where inventory is positioned in the supply chain
True Reason: A key concept in manufacturing processes is the customer order decoupling point which determines where inventory is positioned to allow processes or entities in the supply chain to operate independently.
When a company seeks to match the benefits of a successful position and maintain their current position in the marketplace it is attempting a(n) ________________ approach. leader innovative straddling unique
straddling
Click and drag on elements in order Place the following production methods in order starting with the one having the highest level of inventory investment and moving down to the one with the lowest inventory investment. Engineer-to-order Make-to-stock Assemble-to-order Make-to-order
1. Make-to-stock 2. Assemble-to-order 3. Make-to-order 4. Engineer-to-order
Places these phases of formulating an operations and supply chain strategy in the correct order. -Implementation projects -Strategic analysis -Initiatives
1. Strategic analysis 2. Initiatives 3. Implementation Projects
The cost of quality has been estimated at what percentage of every sales dollar? Multiple choice question. 5-10% 10-15% 15-20% 20-25% Over 25%
15-20%
It is generally believed that the correct cost for a well-run quality management program should be under what amount? Multiple choice question. A well-run quality management program should we so well run that its net cost is zero or below. 2.5% 3% 4% 5% 6%
2.5%
Select all that apply Which of the following is an operational goal of TQM? Check all that apply. Multiple select question. Careful design of the product or service Malcolm Baldrige National Quality Award Ensuring the organization's systems can consistently produce the desired design. Making sure that every potential customer is satisfied with the design of the product or service.
3) Careful design of the product or service 4) Ensuring the organization's systems can consistently produce the desired design
How many defects per million units are permitted to meet Six Sigma standards? Multiple choice question. 0 3.4 4.3 6.0 10.0
3.4
Which of the following is not a strategy associated with operational effectiveness? 1. Technology investments 2. Quality assurance 3. Hiring more employees 4. Process redesign
4. Hiring more employee
A multiple-stage process has multiple groups of activities that are linked through _______.
A multiple-stage process has multiple groups of activities that are linked through ____FLOWS____
What is the relationship between response to customer demand and inventory investment? Multiple choice question. There is minimal relationship between inventory investment and customer response. A quicker response comes at the expense of greater inventory investment. Having more inventory makes it harder, and therefore slower, to respond to customers. The quicker you respond, the less inventory you have.
A quicker response comes at the expense of greater inventory investment.
Some risks might be deemed _____ and the related costs considered a normal cost of doing business. Listen to the complete question
Acceptable
This type of map can be useful in understanding how good the fit is between the system of activities and the company's strategy. Cause-and-effect map Competitive maps Activity-system map Tactical maps
Activity-system map
A tool that shows how a company's strategy is delivered through a set of tailored activities is called a(n) activity/tactic/strategy maps flowchart process map framework activity-system maps
Activity-system maps
Operational effectiveness relates to processes that span which of the following parts of the business? Taking customer orders Handling returns Manufacturing Shipping products All business functions
All business functions
Break-even analysis is most suitable when all of the following conditions are met except for which one? Multiple choice question. Revenue is much larger than variable cost Processes and equipment entail a large initial investment and fixed cost Variable costs are reasonably proportional to the number of units produced The choice obviously depends on anticipated demand
Answer Revenue is much larger than variable cost
Which of the following is not a dimension of quality? Multiple choice question. Aesthetics Durability Perceived quality Appraisal
Appraisal
_____. ______. productivity answers the question of how much output we can get from a given level of input.
Blank 1: Partial Blank 2: Factor
Comparing the metrics of one company to another, is often referred to as _____
Blank 1: benchmarking or benchmark
For two similar products manufacturers, an inventory turn of six times per year is certainly much _____ than a firm turning inventory two times per year.
Blank 1: better, greater, or higher
The _____ is the focal point of all decisions and actions of the service organization.
Blank 1: customer or client
The higher the fixed cost, the ____ the break-even volume.
Blank 1: higher, greater, larger, or more
A job is said to be enlarged _____ if the worker performs a greater number or variety of tasks.
Blank 1: horizontally
The higher the per unit revenue, the ____ the break-even volume.
Blank 1: lower, less, smaller, or lesser
Total factor productivity is usually measured in _____ units.
Blank 1: monetary or currency
A difficult but important first step in process analysis is to clearly define the _____ of the analysis.
Blank 1: purpose, goal, or objective
When workers are penalized for finding a better way to do the job is called _____ _____
Blank 1: rate Blank 2: cutting
We can think of Little's law as a relationship between ______ and _______.
Blank 1: units Blank 2: time
In a service organization, how management treats the ____ is how they will treat the public.
Blank 1: worker, workers, employee, or employees
Which of the following goods would a continuous process be used? Multiple choice question. Cars Computers Houses Chemicals
Chemicals X Cars - Reason: Cars are made on an assembly line. X Computers - Reason: Computers are made on assembly line. X Houses - Reason: Houses are made using the project layout.
Products and services sold strictly on the basis of cost are typically _______________ , -like.
Commodity
Quality at the source is often discussed in the context of ______________ quality. Multiple choice question. extremely high low conformance meeting
Conformance
Which quality term refers to the degree to which the product or service design specifications are met? Multiple choice question. Quality at the source Dimension of quality Conformance Design
Conformance
Conformance quality Quality at the source Cost of quality (COQ) Dimensions of quality
Conformance quality The degree to which the product or service design specifications are met. Quality at the source The philosophy of making workers personally responsible for the quality of their output. Cost of quality (COQ) Expenditures related to achieving product or service quality, such as the costs of prevention, appraisal, internal failure, and external failure. Dimensions of quality Criteria by which quality is measured.
Which of the following would be recommended by the product-process matrix for the highest product standardization? Multiple choice question. Workcenter Project Assembly line Continuous Manufacturing cell
Continuous X Workcenter Reason: This is a low standardization layout. X Project Reason: This is a low standardization layout. X Assembly line Reason: While assembly line has high standardization, there is one layout that has higher standardization. Manufacturing cell Reason: This is a lower standardization layout.
Which of the following would be recommended by the product-process matrix for high volumes? Multiple choice question. Project Workcenter/Workunit Continuous/Assembly line Manufacturing cell
Continuous/Assembly line X Manufacturing cell - Reason: Which of the following would be recommended by the product-process matrix for low volumes? X Workcenter/Workunit - Reason: There are other layouts that are better at higher volumes. X Project - Reason: The project layout is used for one-of-a-kind production.
True or false: According to the notion of trade-offs, an operation can excel simultaneously on all competitive dimensions. True False
Correct: FALSE True Reason: This is incorrect. Central to the concept of operations and supply chain strategy is the notion of operations focus and trade-offs. The underlying logic is that an operation cannot excel simultaneously on all competitive dimensions.
Which of the following is not a step in the risk management process? Assess the potential impact of the risk Identify sources of potential disruptions Create an activity-system map Develop plans to mitigate risk
Create an ativity-system map
Crosby Deming Juran
Crosby 14 steps to quality improvement, Deming 14 points for management. Juran 10 steps to quality improvement.
External failure costs Appraisal costs Prevention costs Internal failure costs
External failure costs Costs for defects that pass through the system: customer warranty replacements, loss of customers or goodwill, handling complaints, and product repair. Appraisal costs Costs of the inspection, testing, and other tasks to ensure that the product or process is acceptable. Prevention costs The sum of all the costs to prevent defects, such as the costs to identify the cause of the defect, to implement corrective action to eliminate the cause, to train personnel, to redesign the product or system, and to purchase new equipment or make modifications. Internal failure costs Costs for defects incurred within the system: scrap, rework, repair.
Select all that apply The role of operations in The Service Triangle is a major one. Which of the following are part of operations responsibility? Check all that apply. Multiple select question. Facilities The price for the service Equipment Managing the workforce Procedures Service systems
Facilities Equipment Managing the workforce Procedures Service systems
Straddling occurs when a company seeks to match the benefits of a successful position while maintaining its existing position. Which of the following is not something a firm may try when using the straddling approach? Multiple choice question. Lowering price Add new features Add technology Add new services
Lowering price
The issue of balancing the level of finished inventory against the level of service to the customer occurs in which type of firm? Multiple choice question. Engineer-to-order Assemble-to-order Make-to-stock Make-to-order
Made-to-stock X Make-to-order does not typically carry finished goods since production does not start until an order is received. X Assemble-to-order does not typically carry finished goods because final assemble does not start until an order is received. X Engineer-to-order does not typically carry finished goods because final assemble does not start until an order is received and engineered.
A process that is activated only in response to an actual order is known as which is of the following? Multiple choice question. Engineer-to-order Make-to-stock Make-to-order Assemble-to-order
Make-to-order
McDonald's process for making their famous "Big Mac" is known as which of the following types of processes? Multiple choice question. Assemble-to-order Hybrid/Make-to-stock Engineer-to-order Make-to-order/Hybrid
Make-to-order/Hybrid
Which type of firm invests in lean manufacturing programs in order to improve customer service levels for a given inventory investment? Multiple choice question. Make-to-order Assemble-to-order Make-to-stock Engineer-to-order
Make-to-stock
Firms that service customers from finished goods inventory are known as: Make-to-order firms make-to-stock firms engineer-to-order firms assemble-to-order firms
Make-to-stock firms
Which layout uses a dedicated area where products that are similar in processing requirements are produced? Multiple choice question. Assembly line Project layout Manufacturing cell Workcenter
Manufacturing cell
Expenditures related to achieving product or service quality include all of the following except: Multiple choice question. Manufacturing costs Prevention costs Appraisal costs Failure costs
Manufacturing costs
Where a product is involved, who is responsible for ensuring that quality specifications are met? Multiple choice question. Top management Manufacturing management The suppliers of the parts used The operations manager
Manufacturing management
Expenditures related to achieving product or service quality include all of the following except: Multiple choice question. Manufacturing costs Appraisal costs Failure costs Prevention costs
Manufacutring cost
Order winners and qualifiers represent a link between Operations and what other business function? Finance Accounting Engineering Marketing
Marketing
Match the following manufacturing layouts with their definitions. PROJECT LAYOUT WORKCENTER ASSEMBLY LINE MANUFACTURING CELL CONTINOUS PROCESS A setup in which the product remains at one location, and equipment is moved to the product. A setup in which an item is produced through a fixed sequence of workstations, designed to achieve a specific production rate Dedicated area where a group of similar products are produced. A process that converts raw materials into finished product in one contiguous process. A process structure suited for low-volume production of a great variety of nonstandard products.
PROJECT LAYOUT - Choice, A setup in which the product remains at one location, and equipment is moved to the product. A setup in which the product remains at one location, and equipment is moved to the product. WORKCENTER - Choice, A process structure suited for low-volume production of a great variety of nonstandard products. A process structure suited for low-volume production of a great variety of nonstandard products. ASSEMBLY LINE - Choice, A setup in which an item is produced through a fixed sequence of workstations, designed to achieve a specific production rate. A setup in which an item is produced through a fixed sequence of workstations, designed to achieve a specific production rate. MANUFACTURING CELL - Dedicated area where a group of similar products are produced. CONTINOUS PROCESS - Choice, A process that converts raw materials into finished product in one contiguous process. A process that converts raw materials into finished product in one contiguous process.
Which of the following is a term used to describe the movement of items through a process that is coordinated through a timing mechanism. Multiple choice question. Blocking Balking Pacing Bottleneck
Pacing
_____ refers to the fixed timing of the movement of items through the process.
Pacing
The service _____ , rather than a definable good, constitutes the major output of the development process
Package
Which of the following is an example of an output of a service process? Multiple choice question. Reservation personnel Flight crews Passengers transported Ground equipment
Passengers transported
Performance Features Reliability/durability Serviceability Aesthetics Perceived quality
Performance Primary product or service characteristics Features Added touches, bells and whistles, secondary characteristics Reliability/durability Consistency of performance over time, probability of failing, useful life Serviceability Ease of repair Aesthetics Sensory characteristics (sound, feel, look, and so on) Perceived quality Past performance and reputation
Which of the following is/are outputs of the strategic analysis phase of formulating an operations and supply chain strategy? Select all that apply. Specific project plans Population demographics Product/platform changes New technologies Plan approval by top management Customer preferences Competition analysis Operations/supply chain changes
Population demographics New technologies Customer preferences Competition analysis
Select all that apply Which of the following are indirect observational methods for measuring work and setting standards? Multiple select question. Predetermined motion-time data Time study data Element data Work sampling
Predetermined motion-time data Element data
Which of the following are assumptions that justify the costs of quality? Check all that apply. Multiple select question. Internal failures generally cost more than external failures Prevention is cheaper Failures occur Performance can be measured
Prevention is cheaper Failure occur Performance can be measured
A quality management system developed by Chrysler, Ford, and General Motors for suppliers of production parts, materials, and services to the automotive industry. Multiple choice question. ISO 14001 Reason: Environmental standards are applied by automobile suppliers as a requirement from Ford and General Motors. TL 9000 Reason: Defines the telecommunications quality system requirements for the design, development, production, delivery, installation, and maintenance of products and services in the telecommunications industry. ANSI/ASQ Z1.4-2003 Reason: Provides methods for collecting, analyzing, and interpreting data for inspection by attributes, parts relate to inspection by variables. ISO/TS 16949 Reason: A standard developed by the International Automotive Task Force, aligns existing American, German, French, and Italian automotive quality standards within the global automotive industry. QS-9000
QS-9000
The performance metric that measures the time required to produce a batch of parts is which of the following? Multiple choice question. Flow time Run time Operation time Setup time
Run time
Which dimension of design quality refers to the ease of repair? Multiple choice question. Aesthetics Serviceability Reliability Performance
Serviceability
The performance metric that measures the time required to prepare a machine to make a particular item is which of the following? Multiple choice question. Run time Setup time Flow time Operation time
Setup time
What term refers to the philosophy and methods that companies use to eliminate defects in their products and processes? Multiple choice question. Quality Design quality Six Sigma DPMO
Six Sigma
The customer order ____ point determines where inventory is positioned to allow processes or entities in the supply chain to operate independently.
The customer order __DECOUPLING__ point determines where inventory is positioned to allow processes or entities in the supply chain to operate independently.
The number of finished products is usually substantially _____ than the number of components combined to produce the finished product.
The number of finished products is usually substantially ___GREATER__ than the number of components combined to produce the finished product.
There are two characteristics of a product or service that define quality: ______ quality and ________quality.
There are two characteristics of a product or service that define quality: ___design___ quality and ___process_____quality.
What do Six Sigma programs seek to reduce in processes? Multiple choice question. Standardization Variation Redundancy Excess
Variation
A job is said to be enlarged _____ if the worker is involved in planning, organizing, and inspecting his or her own work.
Vertically
Which of the following is one of the dimensions depicted on a product-process matrix? Multiple choice question. Volume Service Time Cost
Volume
Analyzing a process allows some important questions to be answered. Which of the following would not likely be one of those questions? Multiple choice question. What change is needed in the process to expand capacity? How much does the process cost? What should the firm charge? How long will it take to serve a customer? How many customers can the process handle per hour?
What should the firm charge?
When work is infrequent or entails a long cycle time, which of the following is the tool of choice? Multiple choice question. Time study Reason: Using a time study would be expensive since it would involve a long period of observation. Work sampling Motion-time data Reason: There is unlikely to be motion-time data. Element data Reason: There is unlikely to be ele
Work Sampling
Which of the following is the term that describes the action of setting time standards for a job? Multiple choice question. Job enlargement Job enrichment Job design Work measurement
Work measurement
Select all that apply Which of the following are direct observational methods for measuring work and setting standards? Multiple select question. Predetermined motion-time data Element data Work sampling Time study data
Work sampling Time study data
Firms that combine a number of preassembled modules to meet customer's specification are called Multiple choice question. assemble-to-order make-to-stock engineer-to-order make-to-order
assemble-to-order x engineer-to-order Reason: Here the firm works with the customer to design the product, which is then made from purchased material, parts and components. X make-to-stock Reason: A production environment where the product is built directly from raw materials and components in response to a forecast. make-to-order X Reason: A production environment where the product is built directly from raw materials and components in response to a specific customer order.
A standard approach to choosing among alternative processes or equipment that uses fixed cost, variable costs, and revenue is known as Multiple choice question. economic analysis revenue analysis break-even analysis net present value
break-even analysis
Within every industry, there is usually a segment of the market that buys solely on the basis of low _____
cost, price, or prices
The term that refers to the physical presence of the customer in the system is known as Multiple choice question. customer satisfaction customer service customer variability customer contact
customer contact
A bundle of goods and services that is provided in some environment is known as a Multiple choice question. service package service triangle service shop mass services
service package
