Supply Chain Management Exam 6

B. Order fulfillment process

Which of the key supply chain business processes refers to meeting customer requirements by synchronizing the firm's marketing, production and distribution plans:

B. Varied relationships, trust and interactions

In well-managed supply chains, performance measurement systems become much larger and are complicated by:

?

Influencing and increasing the capabilities of a firms own employees, as well as those of their trading partners, will help to eliminate which of the following obstacles to process integration?

b. More common

Information technology advances, for example, have made cyber-attacks:

A. Information visibility

____________________ tends to reduce safety stocks among supply chain members, generating even less variability in supply chain orders?

B. Services cannot be inventoried

Which of the following is a difference between goods and services?

d. all of the above

Which of the following is a problem with a company establishing standards for performance? For example: production rates of 10 units per hour.

B. Overall total productivity

Which of the following is a traditional performance measure?

C. Lack of Trust

Which of the following is an obstacle to successful process integration?

C. GSCM

Which of the following is focused on promoting the sharing of environmental responsibility along the supply chain?

D. Supply chain delivery performance

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

D. Supply chain delivery performance

Which of the following supply chain performance metrics measures the average percentage of orders that arrive on time, complete and damage-free?

D. All of the Above

Which of the following would be considered a Supply Chain Risk Management activity?

-

-

False

In most services, customers are not involved in the production of the service itself.

True

14. Service capacity is the number of customers per day the firm's service delivery systems are designed to serve.

C. Level Demand Strategy

A basic strategy for managing capacity is:

?

A company produces 750 bicycles in one week. The labor used to make the bicycles was 400 hours. The next week, output was 710 bicycles using 360 hours. What was the change in labor productivity?

C. Customer Service management process

A customer approaches a firm with a question regarding her order status and shipping date; the information the firm provides is an example of which of the eight key supply chain business processes:

B. Reneged

A customer who enters the waiting line but leaves the system prior to receiving service is said to have:

False

A firm is comparing two potential service layouts using the Closeness Desirability Rating. Option 1's closeness desirability score is 18. Option 2's closeness desirability score is 22. It can be concluded that Option 1 layout is better.

?

A weakness of the labor productivity measure is that managers might be tempted to lay off workers to improve labor productivity.

B. Market

According to the SCOR model, which of the following is NOT one of the five supply chain operation process categories?

True

According to the text, IBM had made sizeable investments in India growth markets and created a new procurement center in New Delhi.

B. Knowledge management process

According to the text, all of the following are considered key supply chain business processes EXCEPT

C. Focus Strategy

According to the text, which of the following is a service strategy characterized by the idea that a service can serve a narrow target market better than a broad market?

A. San Diego Zoo

According to the textbook, which of the following zoos audited their waste recycling performance?

True

Amazon.com is an example of a firm which uses the Pure Internet Distribution Strategy.

?

At a service facility it has been calculated that they can handle the demand per hour approximately 76 percent of the time at a rate of 4 per hour. This means that approximately 24 percent of the time, demand per hour will be greater than four customers, causing queues to develop.

B. External process integration

Building, maintaining and strengthening beneficial relationships with suppliers and customers is accomplished through the use of:

False

Cloud systems provide less visibility for global supply chains.

False

Currently there is no software that will aid in analyzing the present carbon footprint of firms.

True

Customer satisfaction with the service depends not only on the ability of the firm to deliver what customers want, but on the customers' perceptions of the quality of service received.

C. Satisfaction = perception - expectation

David Maister's First Rule of Service is:

A. Leverage demands for supplier conformance to its supply chain requirements

Dominant companies within a supply chain can use their buying power to:

True

Establishing output or productivity standards creates a goal that can drive employees and managers to do whatever it takes to reach these goals, even if it means damaging the company.

A. Silo Mentality

Failing to see the big picture and acting only in regard to single firm in the supply chain can be referred to as:

A. Queue Discipline

First-come-first-served is an example of a(n):

C. Cloud-based communication systems

Having connectivity and visibility to all partners in a firm's supply chain can be accomplished through the use of:

?

Holding on to old-fashioned company practices and purchasing habits will help to made the firm run efficient and smooth.

b. 0.565

If the average service rate is 12 minutes per customer, and assuming the negative exponential distribution is used to describe the randomness of the service time distribution, then determine the probability that the service time will be less than or equal to 10 minutes.

False

Managers use a balking technique to manage customers' perceived waiting times.

False

Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities.

C. Help the firm decide which businesses to include in its supply chain management efforts

Mapping the network of primary trading partners is something that should be done to:

A. Deliver the right combination of cost, quality, and customer service

Nowadays, successful supply chains are those that in the face of ever changing customer needs can continue to:

True

One of the primary steps in developing world-class performance measures is to define a product's functions and attributes.

False

Passive RFID Tags are more expensive than active RFID tags, which have been used for healthcare and military applications.

D. Forward Buying

Price fluctuations that are the result of special product promotions, quantity discounts, and other special pricing discounts by suppliers' result in:

True

Pure services, offer few, if any tangible products to customers.

A. Basic Initiatives

Security activities such as; Use of security badges and guards, conducting background check on applicants and using antivirus software and passwords, would be classified as:

C. Multiple-channel queuing system

Service provided by multiple servers acting in parallel is referred to as:

False

Service response logistics is the management and coordination of the organization's activities that occur after the service has been performed.

True

Some researchers have indicated that the Balanced Scorecard approach can problematic and costly to implement, and even after implementation may be unsuccessful in achieving the overall objectives.

B. Returns management

Substance disposal and recycling are part of which supply chain business process

False

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date

d. all of the above

Supply relationship management personnel routinely communicate with:

?

The average transaction at an automatic teller can be completed in six minutes and customers arrive at the average rate of one every ten minutes. On average, how many customers are there in the queue?

d. assurance

The dimension of service quality concerned with using knowledgeable, competent, courteous employees who convey trust and confidence to customers is referred to as:

B. Service capacity, waiting times, distribution channels and service quality

The four primary activities of concern in service response logistics are the management of:

True

The most basic security system should include procedures and policies for securing offices, manufacturing plants, warehouses and other physical facilities.

C. Align supply chain strategies with key supply chain process objectives

The phase of the supply chain integration model concerned with identifying the important processes linking each of the supply chain partners is:

D. Warehouse Management

Which of the following is NOT one of the Eight Key Supply Chain Business Processes?

True

To control and enhance the capabilities of companies within a supply chain, well-designed performance measurement systems must be implemented.

A. Cost and Revenue

Traditional performance measures include:

False

Traditional performance measures tend to link current operating characteristics to long-term strategies and objectives.

?

When firms acknowledge receipt of an order via telephone, mail or e-mail, this is an example of starting the service.

D. Order Batching

When salespeople need to fill end-of-quarter or end-of-year sales quotas they might use ___________, which creates greater use of safety stock causing the bullwhip effect.

B. customer relationship management

Which of the following identifies the key customers, determines their needs, and then develops products and/or services to meet those needs?

C. Forward Buying

Which of the following is a contributor to the bullwhip effect?

True

iBOTs, are robotic delivery vehicles which can access every storage location within their aisle-both horizontally and vertically.