Supply Chain Midterm

In studying product-process matrix describing layout strategies, which of the following is most appropriate?

As you move from project to manufacturing cell to continuous process, product volume increases while standardization increases

Which of the following basic types of process structures is one which equipment or work processes are arranged according to the progressive steps by which the product is made?

Assembly line

What is the name of the process in which one company studies the processes of another firm in order to identify best practices?

Benchmarking

The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features, services, and technologies into its current portfolio is called flexibility.

False

The value ratio = price divided by product quality.

False

Which of the following is not a queue discipline discussed in the textbook?

Last in, first out

Capacity planning involving acquisition or disposal of fixed assets such as buildings, equipment, or facilities is considered as which one of the following planning horizons?

Long-range

Which of the following is a partial measure of productivity?

Outputs/Materials

What is meant by the term "operations effectiveness?"

Performing activities in a manner that best implements strategic priorities at a minimum cost

When a company builds service activities into its product offering, this is known as....?

Product-service bundling

Which of the following is a characteristic that can be used to guide the design of service systems?

Services cannot be inventoried

Tools that are taught to managers in "Green and Black Belt Programs"

Six Sigma

In development of an operations and supply chain strategy, which of the following may be an important product-specific criteria to consider?

Supplier after-sale support

Triple Bottom Line is a phrase that captures.....

The concept that firms should consider economic prosperity, environmental stewardship and social responsibility affecting shareholders and stakeholders.

Which of the following are the three major components of the queuing system?

The source population and the way customers arrive at the system, the serving systems, and how customers exit the system

Activity-system maps are useful in understanding how well a system of activities fits the overall company's strategy.

True

An operations and supply chain strategy must be integrated with the organization's corporate strategy.

True

Best operating level is the volume of output at which average unit cost is minimized.

True

In a service business its product is intangible.

True

Operations and supply chain management is concerned with the design and management of the entire system that produces a product or delivers a service.

True

Operations and supply strategy can be viewed as part of a planning process that coordinates operational goals with those of the larger organization.

True

The basic notion of economies of scale is that as a plant gets larger and volume increases, the average cost per unit of output drops.

True

The objective of strategic capacity planning is to determine the overall capacity level of capital intensive resources (including facilities, equipment, and overall labor force size) that best supports the company's long-range competitive strategy.

True

The selection of suppliers is known as sourcing.

True

When evaluating capacity, managers need to consider both resource inputs and product outputs.

True

Which of the following basic types of process structures is one with similar equipment or functions are grouped together?

Work-center

Which of the following list contains only the competitive dimensions of a firm discussed in the text?

cost or price, delivery speed, delivery reliability, flexibility and new product introduction speed

Which of the following is not considered a major work flow structure?

fabrication

According to Little's Law, which of the following rations is used to find throughput rate?

inventory/flow time

An approach that combines TQM and JIT

lean manufacturing

Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?

multi-channel, single phase

A company is concerned about the number of customers that have to wait for service in their customer service department. Assume the rate at which the customers arrive is 12 per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the mean time between arrivals?

none of these

Which of the following not a basic type of process structure?

product-process matrix

The way to build in greater flexibility in workers is to do which of the following?

provide a broader range of training

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

segment the customers

Assume the service rate for queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook which of the following is the average service time?

0.5 hours

You have just determined the actual number of workstations that will be used on an assembly line to be 8 using the assembly-line balancing procedure. The cycle time of the line is 10 minutes and the sum of all that tasks required on the line is 60 minutes. Which of the following is the correct value for the resulting line's efficiency?

0.750

Using the assembly-line balancing procedure, which of the following is the theoretical minimum number of workstations if the task times for the six tasks that make up the job are 4, 6, 7, 2, 6, and 5 minutes, and the cycle time is 10 minutes?

3

Planning service capacity involves consideration of the mean arrival rate and the mean service rate. When the mean arrival rate exceeds or gets too close to the mean service rate the quality of the service declines. The operating point is the ratio of mean service rate to mean arrival rate. According to the text, what is the best operating point for the typical service operation?

70%

Using the assembly-line balancing procedure, which of the following is the required cycle time in minutes per unit if the daily production time is 480 minutes and the required daily output is 50 units?

9.6

Regarding the measures of inventory managing efficiency, identify the most appropriate answer.

Days of supply is the inverse of inventory turns x 365

Compared with a service operation, a manufacturing operation's capacity is which of the following?

Demand can be smoothed by inventory policies

Doing the right things to create the most value for the company is known as ______________.

Effectiveness

A firm's business practices toward its labor force pertain mainly to the economic aspect of the triple bottom line concept.

False

Doing the right things to create the most value is known as efficiency

False

The capacity utilization rate is found by dividing best operating level by capacity used.

False

Which of the following is an example of a finite population in a queuing system?

the departmental faculty in line at the copy machine

The "line of visibility" is a feature of:

the service blueprint

What is an important difference between capacity planning in services as contrasted to capacity planning in manufacturing operations

time location demand volatility utilization impacts service quality

Which of the following is a suggestion for managing queues presented in the textbook?

train your servers to be friendly