T&D 1
as a marketing agent, the CEO of a company is responsible for:
promoting the company's commitment to learning by advocating it in speeches, annual reports, interviews, and other public relations tools
seth mason
resistance to change
uniqueness refers to
the extent to which employees are rare and specialized and not highly available in the labor market
which of the following statements is true of millennials
they are believed to have high levels of self-esteem, to the point of narcissism sometimes
____is a companywide effort to continuously improve the ways people, machines, and systems accomplish work
total quality management
according to the ASTD competency model, a business partner:
uses industry knowledge to create training that improves performance
_____ refers to teams that are separated by time, geographic distance, culture, and/or organizational boundaries that rely almost exclusively on tech to communicate
virtual teams
which of the following is an example of human capital?
work-related competence
the core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction
TQM
companies adopting the ____ strategy need to train employees in job-search skills and to focus on cross-training remaining employees
disinvestment
a _____ is an example of tacit knowledge
employee's perspective
the fifth step in the training design process is to develop an evaluation plan that involves identifying
employees with motivation and basic skills
____ involves examining a company's operating environment to identify opportunities and threats
external analysis
which is the following is true of tacit knowledge
formal training and development programs limit the extent to which tacit knowledge can be acquired
job-based employees are characterized by
high value and low uniqueness
____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's invest in their work
human
the final step of the strategic training and development process involves
identifying measures or metrics
the strategic training and development process beings with
identifying the business strategy
which of the following is true about a learning organization?
in a learning organization, employees learn from failure and from successes
a ____ strategy focuses on new market and product development, innovation, and joint ventures
internal growth
which of the following positions is characterized by high value and low uniqueness
lab technician
informal learning:
leads to the effective development of tacit knowledge
business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as
metrics
___ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used
mission
which of the following statements is true of human capital?
motivation to deliver high-quality products and services is part of human capital
____ refers to the process of moving jobs from the US to other locations in the world
offshoring
which of the following is true of roles of managers
regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors
______ refers to the systematic approach for developing training programs
training design process
the ADDIE model is most closely associated with
employee training and development
a SWOT analysis is typically conducted in the ____ step of the training and development process
business strategy formulation and identification
which of the following is true with regard to SWOT analysis
a SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice
the ____ considers four different perspectives: customer, internal, innovation and learning, and financial
balanced scorecard
companies that emphasize innovation and creativity are labeled as
baseball teams
which of the following is true of centralized training
centralized training function helps drive stronger alignment with business strategy
which of the following steps of the training design process involves person and task analysis
conducting needs assessment
___ relates change to managers' and employees' ability to obtain and distribute valuable resources such as data, information, or money
control
the ASTD competency model:
describes what it takes for an individual to be successful in the training and development field
which of the following training programs is mandated by law?
safety training program
_____ involves highly trained employees known as champions, master black belts, black belts, and green belts
six sigma
____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employees skills and statuses
staffing strategy
which of the following is true of the business-embedded model
the BE function is customer focused
which of the following is true of the corporate university model
the client group includes stakeholders outside the company
which of the following statements is true of the instructional system design model?
the model rarely follows a neat, orderly, step-by-step approach of activities