Test 1

Describe the nine elements of a work system.

1. Customers 2. Products and services 3. Processes and activities 4. Participants 5. Information 6. Technologies 7. Environment 8. Infrastructure 9. Strategies

List the components of the architecture of business intelligence.

1. Data warehouse 2. Business analytics 3. Business performance management 4. User interface

List the four decisional roles of a manager as described by Mintzberg.

1. Entrepreneur 2. Disturbance Handler 3. Resource Allocator 4. Negotiator

List the three interpersonal roles of a manager as described by Mintzberg.

1. Figurehead 2. Leader 3. Liaison

List the three informational roles of a manager as described by Mintzberg.

1. Monitor 2. Disseminator 3. Spokesperson

List the steps involved in the management science (MS) approach to problem solving.

1. Observation 2. Problem definition 3. Model construction 4. Model solution 5. Model implementation

What are the three categories that comprise Anthony's taxonomy of management.

1. Strategic planning 2. Management control 3. Operational control

What are the four phases in the decision-making process.

1. intelligence 2. design 3. choice 4. implementation

What are Schrage's Models for Using AI to make decisions

1. the autonomous advisor 2. the autonomous outsource 3. people-machine collaboration 4. complete machine autonomy

According to Mintzberg's ten managerial roles, a ________ is symbolic head; or someone who is obliged to perform a number of routine duties. A) leader B) figurehead C) liason D) spokesperson

A

At a very high level, the text mining process consists of each of the following tasks except: A) Create log frequencies. B) Establish the corpus. C) Create the term-document matrix. D) Extract the knowledge.

A

Business environment factors that create pressures on organizations include all of the following except: A) workforce that is younger and shrinking B) need for real-time, on-demand transactions C) booming electronic markets on the Internet D) innovative marketing methods

A

Mintzberg's (1980) classic study of top managers suggests that managers perform ten major roles that can be classified into three major categories. Each of the following is one of those major categories except: A) relational B) interpersonal C) decisional D) informational

A

The ways neurons are organized are referred to as ________. A) topologies B) contour C) formation D) configuration

A

Why will computers probably not be able to understand natural language the same way and with the same accuracy that humans do? A) A true understanding of meaning requires extensive knowledge of a topic beyond what is in the words, sentences, and paragraphs. B) The natural human language is too specific. C) The part of speech depends only on the definition and not on the context within which it is used. D) All of the above.

A

the autonomous advisor

AI generates best strategies, but requires human approval

Business analytics and data mining provided 1-800-Flowers with all of the following benefits except: A) More efficient marketing campaigns. B) Increased mailings and response rates. C) Better customer experience and retention. D) Increased repeat sales.

B

Companies are facing each of the following impacts of globalization except: A) Easier to find suppliers and customers in many countries B) Less complex business environment C) Cheaper materials D) More and stronger competitors

B

E-commerce has created an immense need for ________ and an abundance of available information for performing it. A) nonlinear programming B) forecasting C) auction models D) queuing

B

It has been shown that the bag-of-word method may not produce good enough information content for text mining tasks. More advanced techniques such as ________ are needed. A) classification B) natural language processing C) evidence-based processing D) symbolic processing

B

Management is a process by which organizational goals are achieved by using resources. The resources are considered ________, and attainment of goals is viewed as the ________ of the process. A) expenses; profits B) inputs; output C) pressures; opportunities D) scarce; success

B

On the commercial side, the most common use of data mining has been in ________ sectors. A) manufacturing and heath care B) finance, retail, and health care C) online retail and government D) R&D and scientific

B

Phases in the decision-making process include each of the following except: A) intelligence B) analysis C) design D) choice

B

Describe a marketing application of text mining.

Blogs, user reviews of products, and discussion board postings can be collected and analyzed to increase satisfaction and overall lifetime value of the customer.

A DSS is an approach for supporting decision making. It uses an interactive, flexible, adaptable computer-based information system (CBIS) developed to support the solution to a specific, ________ management problem. A) easy B) problematic C) nonstructured D) hard

C

In ________, the problem is to group an unlabelled collection of objects, such as documents, customer comments, and Web pages into meaningful groups without any prior knowledge. A) search recall B) classification C) clustering D) grouping

C

In single, hidden-layer structured neural network, this hidden layer converts inputs into a ________ combination. A) continuous B) linear C) nonlinear D) nonstop

C

The term data mining was originally used to ________. A) include most forms of data analysis in order to increase sales B) describe the analysis of huge datasets stored in data warehouses C) describe the process through which previously unknown patterns in data were discovered D) All of the above

C

The way that information is processed by the neural network is a function of its ________. A) composition B) formation C) structure D) makeup

C

Which of the following is a key element in most DSS and a necessity in a model-based DSS? A) Database B) Analytical model C) Modeling D) Business intelligence

C

Which of the following is one of the two major types of Decision Support Systems? A) Number-oriented B) Text-oriented C) Model-oriented D) Application-oriented

C

A(n) ________ is a rule-based system that provides a solution, usually in one functional area, such as finance or manufacturing, to a specific repetitive managerial problem. A) decision support systems (DSS) B) transaction processing system (TPS) C) online analytical processing (OLAP) system D) automated decision system (ADS)

D

Numerous types of business ________ result from today's business climate. A) decisions B) responses C) support D) pressures

D

One of the major objectives of ________ is to facilitate closing the gap between the current performance of an organization and its desired performance, as expressed in its mission, objectives, and goals. A) business alliances B) customer relationships C) business models D) computerized decision support

D

Solving semistructured problems may involve a combination of both standard solution procedures and human judgment. Management science can provide models for the portion of the decision-making problem that is ________. A) controlled B) semistructured C) unstructured D) structured

D

The output of neurons can be the final result or it can be ________ to other neurons. A) sources B) contributions C) keys D) inputs

D

Which of the following is not a component of DSS architecture? A) Data B) Model C) Knowledge D) Web

D

Which of the following models takes a single snapshot of a situation where everything occurs in a single interval? A) Sliced model B) Snapshot model C) Stationary model D) Static model

D

Why has data mining gained the attention of the business world? A) More intense competition at the global scale driven by customers' ever-changing needs and wants in an increasingly saturated marketplace. B) Consolidation and integration of database records, which enables a single view of customers and vendors. C) Significant reduction in the cost of hardware and software for data storage and processing. D) All of the above

D

________ diagrams are graphical models of mathematical models, which can facilitate the process of identifying the model's variables. A) Decision B) Tree C) Fish bone D) Influence

D

________ is the most commonly used network paradigm. A) Parallel processing B) Processing element C) Minotaur D) Backpropagation

D

implementation phase

apply the fix

disseminator

communicate potentially useful information to your colleagues and team

liaison

communicate with internal and external contacts

strategic planning

defining long-range goals and policies for resource allocation

resource allocator

determine where resources are best applied

figurehead

expected to be source of inspiration, people look up to you as a person with authority

design phase

find fixes

intelligence phase

find what to fix

Describe Augmented Intelligence

focuses on AI's assistive role, emphasizing the fact that cognitive technology is designed to enhance human intelligence rather than replace it

people-machine collaboration

humans collaborate with the fully automated machines

strategies

include enterprise strategy, organization strategy, and work system strategy and they should be in alignment

infrastructure

includes relevant human, information, and technical resources that are used by the work system

environment

includes the relevant environment within which the work system operates

technologies

includes tools used by work system participants and hardware/software configurations that perform automated activities

leader

manage performance and responsibilities of everyone in the group

processes and activities

occur within a work system to produce products and services for its customers

complete machine autonomy

organizations fully automate entire processes

products and services

outputs of the work systems

participants

people who perform work within the work system

choice phase

pick a fix

entrepreneur

reate and control change within the organization

customers

recipients of a work system's products and services

monitor

seek out information related to your organization, looking for relevant changes in the environment

structured problems

straight forward problems which can be determined and solved by repeating examination and testing on the problems

disturbance handler

take charge with unexpected roadblocks and mediate disputes

negotiator

take part in, and direct, important negotiations within team, department, or organization

management control

the acquisition and efficient use of resources in the accomplishment of organizational goals

unstructured problems

the difficulties introduced to an organization when facing unusual situation and their solution are different and sometimes unique

operational control

the efficient and effective execution of specific tasks

the autonomous outsource

traditional business process outsourcing model is changed to a business process algorithm

spokesperson

transmit information about organization and its goals to people outside it

information

used or created by all work systems