Test #2 for RST 255

Why is concentration of power so dangerous?

Because it produces a lot of unethical behavior by getting wrapped up in the amount of power one has.

Which type of proactive influence tactic enlists the help and support of others?

Coalition

Amy believes she can carry out the task assigned by her supervisor. This is which element of psychological empowerment?

Competence

Stating: "According to the company code of ethics, you must not accept a gift over $25" is an example of which type of influence tactic?

Legitimating

According to the Principle of Veracity,

Liars must justify their lies

All of the following are true statements about impression management EXCEPT:

Most often serves unethical objectives

Outline the steps for restoring trust that has been broken.

Observe and acknowledge, allow feelings to surface, get support, reframe the experience, take responsibility, forgive, let go and move on

All of the following are reasons for the abuse of power EXCEPT:

Powerful people are more likely to rely on personal power bases

The two most important causes of organizational lying are:

Self-interest and role conflict

You can expect to spend most of your time in an organization sending which type of messages?

Technical dialogue

Explain the Principle of Veracity.

Tell the truth unless there are strong justifications for lying

Positive politics is referred to as:

When power is meant to serve others and not be self-centered

Which type of listener is good at evaluating complex messages but can get bogged down in the details?

content-oriented

Bob was struggling to make a decision. He had a ton of information that he had compiled from the team and he was feeling bogged down in the details. Which category of listener was he expressing?

content-oriented listener

Refusing to lump people into categories reflects which psychological process of a mindful state?

creation of new categories

All of the following are elements of mindfulness EXCEPT:

data analysis

________________ describes the ability to identify and influence feelings in ourselves and others.

emotional intelligence

In this type of confirming response, one communicator accepts the feelings of the other as legitimate.

endorsement

Judging the truth of a message comes at which stage of the HURIER listening model?

evaluating

This type of power is based on the characteristics of the individual.

expert

Dialogue involves venting emotions.

false

What does the "H" stand for in the HURIER model?

hearing

When arguing for the importance of establishing Individual Retirement Accounts (IRAs) for employees, Krystal cites a popular singer to support her argument. She has violated which standard of strong evidence?

high in expertise

What is the most important resource for empowerment?

information

In this stage, the listener assigns meaning to the message:

interpreting

A boss lying to a large group of employees about the true condition of the company is an example of

major/intentional trust betrayal

Elizabeth knows that she must control her anger if she is going to change her boss's mind about supplying more money for her project. To succeed she must demonstrate which emotional skill?

managing emotions

Which of the following emotional skill sets is most difficult to use?

managing emotions

___________ listeners put a priority on maintaining relationships.

people-centered

Jue is a concerned listener who is skilled at building relationships. Unfortunately, he has a tendency to overlook the faults of others. He reflects which listening style?

people-oriented

Coercive, reward and legitimate power are all based on organizational _____________.

position

Treating the other person with respect is which type of confirming response?

recognition

All of the following are forms of hard power EXCEPT:

referent

___________ power rests on the admiration one individual has for another.

referent

Action-oriented listeners focus on the task at hand.

true

Trust repair requires the active involvement of both the violator and violated.

true

Kim always sought to foster a work environment of openness and collaboration. This type of leadership had a positive effect on the team because they saw that Kim sought to build

trust

According to the principle of veracity, lying would be justified in which situation?

a. During a poker game b. To trick a criminal suspect into a confession c. To save a life D. ALL OF THE ABOVE

Which is a true statement?

a. Impression management can be abused if not used properly. b. Impression management can turn into manipulation. c. Careerists will use self-promotion to advance themselves at the expense of others. D. ALL OF THE ABOVE

Which is a criticism of empowerment?

a. Just a management fad b. Misunderstanding of the term c. Can exploit workers D. ALL OF THE ABOVE

What might be a behavior of a person who holds too much power?

a. They may quickly dismiss proper "checks and balances" for their position. b. The person may attack another position who poses a threat to their position. c. Subordinates needs are ignored and subordinates are only seen as a means to an end. D. ALL OF THE ABOVE

Alan's team has trouble staying on task. What listening style should he employ with his group?

action oriented

Which is a true statement about organizational trust?

all of the above