TEST 2: MY OWN CARDS

Which of the following includes nonverbal communication?

A Skype video conference

Which of the following would be likely to include all forms of organizational communication?

A daily staff meeting

In comparison to verbal communication, nonverbal communication a. conveys more of the content of the message. b. conveys message content in a symbolic way. c. conveys message content indirectly. d. All of these. e. Only "conveys more of the content of the message" and "conveys message content in a symbolic way."

ALL

Telecommunication allows managers to send messages through a. electronic mail systems. b. twitter. c. voice messaging. d. smart phones. e. All of these.

ALL

Which of the following factors influences the encoding process? a. The content of the message b. The familiarity of the sender and receiver c. The sender's personal distractions d. The message composition or makeup e. All of these.

ALL

Which of the following is a medium for transmitting a message within an organization? a. A memo b. A report c. Meetings d. E-mail messages e. All of these.

ALL

Which of the following is method of encoding messages? a. Words b. Facial expressions c. Gestures d. Physical actions e. All of these

ALL

Which of the following is typical content of upward communication in organizations? a. A request b. Information c. A suggestion d. A complaint e. All of these.

ALL

which of the following represents major areas of conflict within an organization?

ALL (conflict: b/t individuals, groups, organization and environment)

telecommunication allows managers to send messages thru:

ALL (electronic mail systems, twitter, voice messaging, smart phones)

Which of the following is a common reason for joining a group?

ALL (interpersonal attraction, group activities, identification with group goals,instrumental benefits from memberships)

Which of the following are role episodes through which the roles of the group generally evolve?

ALL (sent, perceived, enacted)

What is the difference between "communication" and "effective communication"?

Consistency of meaning

Which of the following is NOT considered to be a form of personal electronic technology?

DSS

Which of the following individual skills for improving communication is probably most important?

Developing good listening skills

Eufronio is an executive. Each morning he gets a copy of all the major newspaper articles about his company and its competitors. The type of system he is using is a(n)

ESS

Which of the following is NOT a suggested way for managers to control conflict?

Hiring outsiders to shape up things

An upper-level exec. at Gucci has just received a monthly sales report. The two page analysis indicates which urban area successfully implemented a new policy. It will be useful to show marketing. This document is an example of:

Information, because the document was prepared based on the analysis of sales data.

When the various business units of the organization compile information about themselves and make this information available to the other business units of the organization, this system is called a(n)

Intranet

Will prefers to be alone, likes the big picture, makes gut decisions, and completes work before moving on to the next project. His traits illustrate the ____ dimensions of the Myers-Briggs Type Indicator.

Introvert Intuitive Feeling Judge

Theresa gets her energy from solitude, prefers detail-oriented concrete projects, uses logical reasoning, and enjoys seeing a finished product. Her traits illustrate the ____ dimensions of the Myers-Briggs Type Indicator.

Introvert Sensing Thinking Judge

Which of the following statements about the grapevine is FALSE?

It is a useful way to transmit confidential information.

Bernard Madoff manipulated clients and enjoyed doing it. He showed a lot of the personality trait ____. His fellow prisoners might not appreciate it now.

Machiavellianism

Ingrid is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She has made a(n) ____ with her new employer.

Psychological contract

Twitter is an example of a(n)

TPS

Which of the following shows the correct order, from the simplest, most basic data, to the most sophisticated and highly aggregated data?

TPS, MIS, DSS, ESS

Which of the following is an example of management by wandering around?

Undercover Boss is a reality show in which CEOs perform entry level jobs incognito in their own companies.

Effective communication would be most important for

a pilot transferring control of the aircraft.

Information that provides a relatable and valid reflection of the real world is said to be:

accurate

Information that provides a reliable and valid reflection of the real world is said to be

accurate

The EPA was considering two different sticker designs for auto fuel-economy. One design included a letter grade A+ to D, but it was argued that the letter grade fell short because it is imbued with memories people have of school. Others argued that it was simple and easy to understand. The argument comes down to how to get consumers information that is

accurate

A person's ability to get along with others in an organization is known as

agreeableness

Blogs or web logs can gather info from a group of ppl on a topic. For example, all those who interviewed a perspective job candidate could post their assessments on a blog and comment on each other's observations. This is an example of a(n):

all channel

The beliefs and feelings that people have about specific ideas, situations, and people are known as

attitudes

Jason is a writer for Time magazine. One of the things he likes best about his job is the adventure, going new places to cover stories around the world. He likes the organization inducements

career opportunities

Amelia loves to be outside. Nature gives her energy. She is studying park and recreation management in a classroom with textbooks and lectures. She is experiencing

cognitive dissonance

An executive coach at Lockheed Martin reads that 20% of the executive positions are getting reduced, she will think the information is not

complete

Which of the following technique for resolving conflict is MOST likely to eliminate or reduce conflict significantly and for a long period of time?

confrontation

Annika is talented, motivated, professional, and loyal. These are examples of her

contributions

Which barrier to communication exists when the sender is NOT considered a reliable source of information?

credibility

which barrier of communication exists when the sender is NOT considered a reliable source of information?

credibility

Renu has the customer satisfaction statistics. Renu has

data that requires analyzing and organizing before they will be of value.

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers. The marketer needs to use a(n) ____ system.

decision support

The EPA was considering two different sticker designs for auto fuel-economy. One design included a letter grade A+ to D, but it was argued that the letter grade fell short because it is imbued with memories people have of school. Others argued that it was simple and easy to understand. They have the organizational barrier

different perceptions

The EPA was considering two different sticker designs for auto fuel-economy. One design included a letter grade A+-D., but it was argued that the letter grade fell short because it is imbued with memories people have of school. Others argues that it was simple and easy to understand. They have the organizational barrier:

different perceptions

Raakel has a learning difference. During her school years she developed remarkable determination, persistence, and character. Now she is a good employee and leader because of her individual contribution

effort

Tonio can read body language especially well. He has the EQ dimension

empathy

how the individual behaves in the group is the ____ role

enacted

Dale wants to ask for a raise, but he is struggling to select the best words and phrases. This is an example of a problem with

encoding

Boeing's information system shares quality control information with its suppliers. This is an example of a(n)

extranet

The Green Bay Packers, NFL team, is a:

functional group

the records dept. at chelsea community hospital is an example of a

functional group

which of the following is a PRIMARY factor in distinguishing among different types of groups?

goal or purpose

In terms of group performance, when cohesiveness is _____ and performance norms are ____ the result should be _____

high, high, high

which of the following is NOT a suggested way for managers to control conflict?

hiring outsiders to shape up things

Twanya is the school counselor responsible for scheduling. In looking at the data she notes student evaluations were periodically low for a professor. Upon further research she notes the evaluations were lowest for all Money and Banking classes⎯considered to be difficult no matter who taught the class. Her initial information was

incomplete

An upper-level executive at Gucci has just received a monthly sales report. The two-page analysis indicates which urban area successfully implemented a new policy. It will be useful to show to marketing. This document is an example of

information because it has been analyzed

Union members at Harley-Davidson have to vote on a contract that will freeze pay and cut jobs. If not approved, management says they will move the factory out of Wisconsin to another state. This is an example of:

intergroup conflict

____ is based on disagreements between two or more individuals in an organization.

interpersonal conflict

When Ann is in a room full of people, she says she wants to be the draperies. She has the personality trait

introversion

When the United States experienced the largest blackout in U.S. history, initial TV and radio reports blamed a fire in a Con Edison building in New York City. They turned out to be wrong. This illustrates which disadvantage of oral communication?

it can be quite inaccurate

When the United States experienced the largest blackout in U.S. history, initial TV and radio reports blamed a fire in a Con Edison building in NYC. They turned out to be wrong. This illustrates which disadvantage of oral communication?

it can be quite innaccurate

Which of the following is NOT an advantage of oral communication?

it is accurate

When the United States experienced the largest blackout in U.S. history, papers the next morning correctly suggested a system problem west of New York that officials were still trying to identify. This illustrates which advantage of written communication?

its accuracy

In the Myers-Briggs framework, someone who likes task identity is labeled ____, which is not a particularly accurate term.

judging

A school board hired a new principal without consulting any educators. The candidate used a lot of jargon to sound impressive, but in reality he did not know much about running a school. The school board had the organizational barrier

language differences

A school board hired a new principle without consulting any educators.The candidate used a lot of jargon to sound impressive, but in reality he did not know much about running a school. The school board had the organizational barrier:

language differences

Information that is complete

must present all pertinent facts

Things that disrupt the communication process are called

noise

When the group's task is ____, ____ networks tend to perform better.

nonroutine; decentralized

Kevin is a screen writer for television. If he goes to a meeting in anything more formal than jeans and a jacket, the other writers will ostracize him. Casual dress is a part of the:

norm conformity

A person's range of interests is captured in the personality trait of

openness

Jamie is constantly looking things up on Google. He is very curious and always learning. He has the personality trait

openness

According to the text, if you have a personal, nonroutine, or brief message to convey, the best form of interpersonal communication is probably

oral

The best form of interpersonal communication to use when you have a personal or nonroutine message to communicate is

oral

Companies are reluctant to hire over-qualified people because their ____ will not match and the employee will likely leave after a short period.

person-job fit

Oral communication is usually better than written communication when the message is

personal, nonroutine, and shorter.

____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another.

personality

While the customer service trainer is lecturing to the group, Paul is staring out the window, daydreaming. Which type of barrier to communication does this represent?

poor listening

David tells a story to Patty. Patty immediately tells a story about herself without reacting to David's story. David believes Patty didn't hear him because she was preparing what she was going to say. This is an example of

poor listening skills

Michelle was an advocate for health care reform. No matter how many statistics show the cost of health care increasing after reform, she refuses to believe them She has the individual barrier

predispositions

At Gore associates, groups come together as needed. They may consist of people with experience in R&D, sales, and manufacturing. They ultimately reshuffle:

problem-solving team

All of the following are examples of organizational barriers to effective communication EXCEPT

reluctance to communicate

Juggu loves to study history. He is especially interested in bold leaders like Alexander the Great, who took daring action. Juggu admires the personality trait of high

risk propensity

Which of the following would NOT be considered noise in the communication process?

sender and receiver asking questions

What is the name given to the cues and messages other members of the group use to let a member know what they expect?

sent role

Luke is only 5'3" tall. When he meets with people, he prefers to sit in chairs rather than stand. This is an example of

setting

When the group's task is ____, ____ networks tend to perform with greater efficiency.

simple; centralized

KFC used Facebook, Twitter, MySpace and the KFC website to introduce 18-25 year olds to Colonel Sanders, the founder of KFC. KFC used a(n) ____.

social media system

Officers in the US military have no control over employee pay. It is all based on time of service and rank. The military uses medals and ribbons to acknowledge excellence. The medals are an example of the inducement

status

Undercover Boss is a reality show in which CEOs perform entry level jobs incognito in their own companies. This allows the CEOs to eliminate the organizational barrier

status or power differences

The finance dept. was performing solidly when the VP retired. Each of her four directors competed for the open-position. The competition caused he dept. to temporarily shift to the ____ phase of group development.

storming

Omar and Eric clash repeatedly. But they work together well enough for their team to bring a new service to the market. Omar and Eric used ___ to launch a new service

subordinate goals

which of the following is NOT a task group?

the marketing dept. at Ford

Businesses are using social media in new ways to communicate. Delta passengers can buy tickets on Delta's Facebook page. This is a change in ____ systems.

transaction-processing

Hyundai introduced Equus, it's luxury sedan with a customer service program called "your time your place," where people never go to the dealer. When maintenance is needed the dealer brings a loaner to the home and picks up the Equus. The program caters to the lifestyle of luxury buyers. Hyundai is using the organizational skill

understanding the richness of different media.

Air France experienced disruption in flights in France because of a strike to protest government plans to reform the country's pension system. The strike is an example of

upward communication

Boeing announced it was eliminating 10% of its executive positions, and consolidating six divisions into four. This is an example of

vertical communication

Kimberly Schaefer, CEO Great Wolf Resorts, says "the people who are on the front lines everyday and interacting with guests, those are probably the first people you should be talking to when you're trying to figure out how to do things better." She is also encouraging:

vertical communication

A speech to an audience uses the ____ network.

wheel