Test 2

An organization with a strong culture is most likely to have a

clearly communicated mission.

Which of the following questions can an interviewer legally ask a job candidate during a telephone interview?

What skills do you have that would help you do this job really well?

When representatives of management and a labor union meet and negotiate the terms of a new labor contract, this process is known as

collective bargaining.

Amazon is known for its _______ organizational culture.

customer obsessed

Recent statistics show that __________ percent of workers in the United States now belong to unions.

11

_________ programs are designed to ensure equal employment opportunities for groups historically underrepresented in the workforce.

Affirmative action

___________ creates products or services that become so widely used that they largely replace prior practices and competitors.

Disruptive innovation

Large change all at once is better than making many small changes over a period of time.

False

Profit sharing distributes all the net profits earned by an organization to its employees.

False

__________ supports sustainability by creating ways to reduce the carbon footprint of an organization or its products.

Green innovation

What is one of the reasons why employers are hiring more part-time or contingency workers?

It's easy to hire part-timers when you need them and let them go when you don't.

Which of the following is true with regard to trends in organizational design?

Organizations are becoming flatter with fewer levels of management.

Which of the following statements is NOT true about privacy in the workplace?

Technology can allow employers to spy on employees to decide who will get a promotion.

Which of the following statements is true of organizations with a mechanistic design?

They thrive in stable environments.

In theory, every manager should act as a change leader, but the reality is that most accept things as they are and prefer not to change.

True

Resistance to change is something that should be viewed as feedback, rather than a challenge or an obstacle to overcome.

True

All of the following would be legitimate reasons for not hiring someone EXCEPT

a minimum height requirement to serve as a highway patrolman.

​During times of crisis or restructuring, it is likely that organizations like Yahoo! will maintain strong control over decision making by top managers, also known as

centralization.

​As per Christopher North, the glue that holds Amazon's thousands of employees together is its

cultural values reflected in its leadership principles.

Employee orientation, training, and performance appraisal fall under the basic human resource management responsibility of

developing a quality workforce.

Andy's company has asked him to provide recommendations for a new structure for the company. The CEO has outlined the organization's needs and communicated them to Andy. The CEO would like to receive expert advice regarding target customers, methods for improving coordination across functions within divisions, increasing accountability for service delivery, and improving flexibility to adapt to varying market conditions. Andy decides that a structure that could best fulfill these requirements is the

divisional structure.

Tony likes his job because he has more freedom to contribute ideas, make decisions, and determine how he should best do his job. In this case, Tony is a (n) __________ employee.

empowered

The functional chimneys problem occurs when people in different functions

fail to communicate with one another.

Organizations are becoming flatter for all of the following reasons EXCEPT

for reducing the responsibility of management

When a team leader must rate 10% of team members as "superior" 80% as "good" and 10% as "unacceptable" this is an example of the _________ approach to performance appraisal.

forced distribution

When an organization chart shows that vice presidents of marketing, finance, manufacturing, and purchasing all report to the president, top management is using a _________ structure.

functional

People who are hired on temporary contracts and are not a part of an organization's permanent workforce are called

independent contractors.

The process of developing new ideas and putting them into practice describes

innovation.

Cynthia has always performed well in her job and has received good performance appraisals. She has been denied promotion to a senior sales position because she was told that she is not attractive enough for the position. In this case, Cynthia is a victim of

job discrimination.

An organization using a _________ structure should expect that more problems will be solved at lower levels and that top managers will have more time free to engage in strategic thinking.

matrix

The "two-boss" system of reporting relationships is both a potential source of problems and one of the key aspects of _________ structures.

matrix

A more bureaucratic form of organization is called a __________ design, which thrives in stable environments, while a less bureaucratic from is called a(n) __________ design and is best suited for adaptation in less predictable environments.

mechanistic; organic

A "tall" organization will likely have _________ spans of control than a "flat" organization with the same number of members.

narrower

​When organizations are in dynamic and uncertain environments, their effectiveness depends on being able to adapt quickly to changing customer tastes and preferences, which requires a more __________ design.

organic

All of the following could be sources of resistance to change EXCEPT

past successful change.

The Kindle e-book reader, Toyota's new hybrid vehicles, and the iPod are all examples of __________ innovations.

product

An organization chart is most useful for

showing designated supervisory relationships.

The assessment center approach to employee selection uses _________ to evaluate a candidate's job skills.

simulations and experiential exercises

Yahoo has created a special unit called the "Brickhouse", which is an idea incubator for employees to work on ideas submitted from employees throughout the company. The purpose is to achieve innovation while bypassing the bureaucracy. This unit is a

skunkworks.

The human resource department is tasked with all of the following EXCEPT

supervising and evaluating employees.

Julia is a human resource management specialist. Her job has become increasingly more important because

the employment environment is complicated by legal issues, labor shortages, and economic turmoil. This is correct answer

All of the following are true about strong organizational cultures EXCEPT that

they are restricted to the top management.

You know that you are likely working with a "status quo" manager when they exhibit any of the following traits EXCEPT

typically making things happen.

Merck's "Highest level of scientific excellence"; Whole Foods' "Creating ongoing win-win partnerships with our suppliers"; and FedEx's "We are honest, ethical, and do the right thing" are examples of

values statements.

__________ is when top management retains most of the power to make decisions.

Centralization