Test 3

Which of the following is true?

Successful partnerships share goals and understand the real costs of doing business.

Psychological dimensions of a price can be related to ...

a. how a person feels about her/himself when purchasing a program

Contracting out services can result in which of the following?

all of the above

Cost of a program is related to...

all of the above

When is a registration for programs needed?

both b and c

You have established a price for a special event that covers fixed and variable costs. This is considered to be what type of pricing scheme?

break-even analysis, a form of cost-based pricing

If you were operating a program at "full cost recovery" you would...

charge enough to cover the total costs of running the program

When deciding how much to charge for an activity or service, a programmer must engage in what kind of process?

cost allocation

Doing an art project on butcher paper as opposed to letter-sized paper is an example of which type of adaptation?

equipment adaptation

A photo release form is used...

for all program participants, if photos might be used in promotion.

If a person with a disability wanted to participate in a program and needed a sign language interpreter, you would...

have to provide an interpreter at no additional cost to the person

Responsiveness, empathy, and assurance are all related to ...

how staff treat constituents during registration

Salaries for organizational directors, refurbishing the gymnasium floor, and janitorial services are all...

indirect cost

If one were to do an activity analysis by social interaction, which of the following would apply?

intraindividual, unilateral, and aggregate

Which budgeting system appropriates a specific dollar amount to each expenditure identified in the budget?

line-item budgeting

A critical component of the anticipation process is to

manage constituent expectations.

What is the cost recovery approach for programs and services that you offer at no charge?

no cost recovery

You offer a family rate to access your programs and services that is less than a combined individual rate for the same number of people. What are you doing?

offering price differentials based on quantity

When related to pricing, "tolerance zone" may be characterized as what?

people prefer small raises in price over time rather than one big price increase

Which of the following is an example of a pricing reference point?

people prefer small raises in price over time rather than one big price increase

When people express a need for a program, plan to do it, and purchase clothing and gear for the program, they are in which phase of the program experience?

pre-experience

You offer a summer camp program that has a base price to customers of $50.00 per week. Customers can choose to pay more for an agency-provided lunch, t-shirt, and CD of camp photos. What is this called?

price differential based on product

The acronym SPACE helps us to remember...

priorities in dealing with customer complaints

Contracting out services in parks and recreation organizations typically...

saves money

The three components of quality services are:

service strategy, motivated staff, customer-friendly systems.

If you believed in subsidizing some programs, you would...

take the revenue earned from one program and use it to reduce the cost of another program

The most important relationship in the pre-program experience is between...

the constituent and the front-line staff member

Which of the following is an example of a fixed cost?

the cost of newspaper advertisements to promote a program or service

A 'lawsuit tax' is best described as...

the costs of potential litigation passed on to customers

A softball tournament generates $1.5 million dollars for the local community. This is called...

the economic impact of the event

How often should pricing revisions be made?

when significant changes occur in local demographics or costs to offer a program or service