Testout 9.1 - 9.9

9.10 - You need to protect the user data on a Windows 7 system. Which tools could you use to do this?

- Backup and Restore - Previous Versions

9.8 (Powerpoint) - Digital Rights Management (DRM)

A set of access control technologies for restricting the use of proprietary hardware and copyrighted works.

9.6 (Powerpoint) - Application

A software program such as web browsers, word processors, games, and utilities.

9.5 (Powerpoint) - Secure Shell (SSH)

An encrypted, secured, remote console connection.

9.8 (Powerpoint) - Proprietary Software

Consists of software that is licensed by the copyright holder under very specific conditions.

9.4 - You want to configure User Account Control so that when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately. What should you do?

Edit settings in the Local Security Policy.

9.10 - You are the IT technician for your company. All of the machines that you are managing are running Windows 8.1. You have been asked to ensure that the user data on these machines is protected. Which of the following is the BEST tool to use for this purpose?

File History

9.3 (Powerpoint) - Bottleneck

Occurs when a component is unable to keep up with demand and subsequently slows down other processes or functions.

9.3 (Powerpoint) - Thrashing

Occurs when a computer's virtual memory resources become saturated leading to a constant state of paging.

9.6 (Powerpoint) - Power Users

On legacy versions of Windows (XP and earlier), users who are members of the Power Users group can install applications that do not make modifications to system files. On modern versions of Windows, Power Users cannot install applications.

9.4 (Powerpoint) - Groups

Rights and permissions can be assigned to multiple users through groups.

9.3 (Powerpoint) - Processor utilization

The amount (percentage) of time the processor spends doing non-idle tasks.

9.10 - Why should backup media be stored offsite?

To prevent the same disaster from affecting both the system as well as its associated backup media.

9.5 - A user works primarily in you organization's production area. However, she frequently needs to access data stored on her Windows 10 desktop system in her office while on the production floor. She would like to be able to use a system in the production are to remotely access her desktop system using a network connection. Which groups on her desktop system could you make her user account a member of to enable this configuration?

- Administrators - Remote Desktop Users

9.10 - You need to protect the user data on a Windows 10 system. Which tools could you use to do this?

- Backup and Restore - File History

9.8 - Which of the following is true of online software activation?

- Before running a newly installed application, the user must activate their license online on the software vendor's website. - With personal software licenses, the limit is usually 1-3 online activation. - Persistent activation may require the license to be continuously re-activated online at a preconfigured interval.

9.9 - You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by DataComLink corporation. What should you do?

- Configure the application to automatically download and install updates as they are released. - Check the DataComLink website regularly for patches and updates to the software.

9.6 - You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 7. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 7. You have checked the application vendor's website, but there is no update available. What should you try next to run the application?

- Create a virtual computer that runs Windows XP. Run the virtual computer each time the application runs. - Run the application in compatibility mode.

9.4 - You have a laptop running Windows 10. User Account Control (UAC) has been disabled. How would you re-enable UAC on the laptop?

- In the Control Panel, select User Accounts, then User Accounts. - In the Control Panel, select System and Security, then Security and Maintenance.

9.1 - What is the purpose of the Microsoft Management Console (MMC)?

- Provide a common user interface for performing system administration tasks. - Provide a shell for running snap-ins.

9.1 - The Windows 10 Computer Management console is a collection of Windows administrative tools that can be used to manage a local or remote computer. What method could be used to open this console?

- Right-click the Windows icon and select Computer Management - In the Control Panel, open System and Security > Administrative Tools, then double-click the Computer Management icon.

9.6 - You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 10. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 10. You have checked the application vendor's website, but there is no update available. What should you try next to run the application?

- Run the application in compatibility mode. - Create a virtual machine that runs an older version of Windows. Run the application within the virtual machine.

9.10 - You have configured your Windows systems to automatically backup user data every night at midnight. You also take a system image backup once a month. In addition, which of the following would MOST likely ensure that you are protected against data loss?

- Store a copy of all backups off-site. - Regularly test restoration procedures.

9.1 -You manage a Windows system. You want to view information about your computer including the CPU utilization and information about disk I/O operations. Which of the following tools would be BEST to use?

- Task Manager - Performance Monitor

9.8 - Which of the following is true of the way many large digital media vendors are using Digital Rights Management technology?

- They are moving away from DRM because of several key shortcomings in the technology. - They are adopting alternatives to DRM such as encouraged customers to not illegally share digital files.

9.3 - Your computer seems to be running slow. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files. Which of the following would MOST likely help you troubleshoot the problem?

- Use Resource Monitor to monitor memory utilization. - Use Task Manager to monitor memory utilization.

9.8 - Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a "paper license" and a single key for updating 10 users. Since this is an enterprise paper license there is no mechanism that enforces a limit to the number of times the key can be used so you decide to go ahead and update all 20 users. What are the possible consequences of this decision?

- You risk losing your job. - Your company is exposed to litigation by violating the software license agreement.

9.1 - A service running on your Windows system has hung badly and will not respond when you try to use the Services console to restart it. You run the tasklist command at the command prompt and find that the service's process has a PID of 1234 assigned to it and that it has an image name of telecom.exe. Which commands could your run to shut down the service?

- taskkill /F /PID 1234 - taskkill /F /IM telecom.exe

9.5 - A user wants to be able to connect to their computer using a Remote Desktop connection. When attempting to make the remote connection, the request is denied. While troubleshooting this, you determine that it is the system's firewall that is preventing the connection from being made. Which of the following ports MUST be opened to allow connection to be made?

3389

9.5 (Powerpoint) - Remote Desktop Protocol (RDP)

A Windows protocol used by Remote Desktop and Remote Assistance utilities to connect to and control a remote computer.

9.2 (Powerpoint) - Indexing

A Windows service that maintains an index of files on a computer or network to improve search performance.

9.5 (Powerpoint) - Remote Assistance

A Windows tool that allows a user to remote in to another user's computer while the user remains signed, retains control of the session, and can see the screen.

9.5 (Powerpoint) - Remote Desktop Connection (RDC)

A Windows tool that gives a user access to a Windows desktop from a remote location through a network.

9.4 (Powerpoint) - User Account Control (UAC)

A Windows tool that minimizes the dangers of unwanted actions or unintended software installations.

9.9 (Powerpoint) - Service Pack (SP)

A collection of hotfixes and other system enhancements.

9.7 (Powerpoint) - apt-get

A command that installs packages on Linux systems that use the Debian Package Manager (dpkg).

9.7 (Powerpoint) - yum

A command that installs packages on Linux systems that use the Red Hat Package Manager (RPM).

9.7 (Powerpoint) - ps

A command used to display running processes on a Linux system.

9.2 (Powerpoint) - Screen Saver

A computer program that blanks the screen or fills it with moving images or patterns when the computer is not in use.

9.9 (Powerpoint) - Windows Update

A feature of the Windows operating system that helps you keep your computer up to date.

9.6 (Powerpoint) - Compatibility Mode

A feature that allows you to run an older program using settings from a previous version of Windows.

9.8 (Powerpoint) - EULA

A legal contract between a software application author or publisher and the user of that application.

9.3 (Powerpoint) - Counter

A specific statistic you can monitor (such as the amount of free memory or the number of bytes sent on a network card).

9.3 (Powerpoint) - Object

A statistic group, often corresponding to a specific type of hardware device or software process (such as the processor or memory).

9.9 (Powerpoint) - End of life

A term used in reference to a product supplied to customers, indicating that the product is at the end of its useful life and a vendor stops marketing, selling, or maintaining it.

9.8 (Powerpoint) - Open Source

A type of computer software in which source code is released under a license in which the copyright holder grants users the rights to study, change, and distribute the software to anyone and for any purpose.

9.5 (Powerpoint) - Screen Sharing

A utility to remotely view and control a Mac that is similar to Remote Assistance in Windows.

9.4 (Powerpoint) - Permissions

Access to files, folders, and printers is controlled through permissions. Permissions identify what the user can do with the associated object.

9.4 - Your recently installed a Windows 10 system. During the installation process, you elected to sign into the system using a local user account. After using the system for a time, you decide to begin using an online Microsoft account to authenticate to the system instead. What option would you use in the Settings app to do this?

Accounts

9.4 - You manage a computer that runs Windows 7. You want to create a new user account and allow the user to create and save files, install applications, and change the system time. Which of the following group memberships is the BEST to assign for the new user?

Administration

9.4 - You want to create a new user account on a Windows system that can create and edit private files, start and stop the system, install applications. and add new device drivers.

Administrators

9.7 (Powerpoint) - Linux

An open source and freely distributed operating system based on UNIX that was created by Linus Torvalds of Finland.

9.9 (Powerpoint) - Hotfix

An operating system patch that fixes bugs and other vulnerabilities in the software.

9.5 (Powerpoint) - Telnet

An unencrypted, plain-text, unsecured, remote console connection.

9.2 - while using a new Windows system, you find that double-click speed setting on the mouse pointer is set much slower than you would prefer. You want to increase the double-click speed setting. What tab would you use in the Mouse Properties window to do this.

Buttons

9.9 - You want to configure your Windows 10 workstation such that it can get Windows updates directly from other Windows 10 systems on the network that have been already downloaded them from Microsoft. What option would you use in the Settings app to do this?

Choose how updates are delivered

9.2 - Which category can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?

Clock, Language, and Region

9.2 - You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which option in Control Panel would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?

Clock, Language, and Region

9.2 - You have a Windows system shared by three shift workers. Files that are used by all users are stored on the D:\ drive in various folders. The users have created hundreds of files on this drive and sometimes experience difficulty finding the files they need. What should you do?

Configure indexing to include the D:\ drive

9.8 - What is the technology that protects the intellectual property rights of publishers and restricts the use of copyrighted works to those who have paid the necessary licensing fees?

DRM

9.9 - Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft's web site, you find that a hotfix is available to address the issue. Which of the following is the next BEST step to perform?

Deploy the hotfix on a test computer.

9.1 - On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?

Details

9.4 - You want to configure User Account Control so that you see the permission prompt only when programs try to make changes to your computer (not when you make changes). You do not want the desktop to be dimmed when the prompt is shown. What should you do?

Disable Secure Desktop

9.5 - You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. Which of the following would BEST help you in resolving the users problem with his application?

Establish a Remote Assistance connection and watch what the user is doing.

9.5 - You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding you directions and is becoming frustrated. What should you do?

Establish a Remote Desktop connection and update the driver.

9.4 - To help in the management of your Windows systems, you have decided to use groups.

Group members have the access rights assigned to the group.

9.1 - You need to configure setting for a USB printer that you have just connected to your Windows 7 system. You have decided that this can be accomplished by from Control Panel. Which of the following is the BEST Control Panel option to use for this purpose?

Hardware and Sound

9.4 - A user calls to report a problem. He is trying to install an application on his new Windows 10 system, but cannot. His user account is a member of the Users group on the system. Which of the following is the MOST likely cause of the installation error?

His group membership does not allow him to install new software.

9.9 - Which of the following terms describes a Windows operating system patch that corrects a specific problem and is released on a short term, periodic basis?

Hotfix

9.9 - Which of the following actions taken on a Windows workstation will directly improve system security?

Install the latest updates.

9.6 - Don is an accountant in the Finance department. For the last several months he has been testing an online accounting program. After speaking with his manager, don received permission to download a streamlined version of the software which requires a local installation. after downloading, Don tried to install the application, but the operating system will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don's machine and installed the application without issue. Which of the following is the most likely reason Don could not install the application?

Insufficient permissions

9.4 - Which of the following is true of the Guest user account on a Windows system?

It is disabled by default.

9.3 - Page File Usage

Leave blank on test.

9.1 - Which utility lets you customize the way Windows starts up?

Msconfig

9.1 - You are troubleshooting a computer and want to quickly view (not modify) the hardware and configuration information for your computer? Which of the following is the BEST tool to use?

Msinfo32

9.10 - You need to back up user data on a Windows 8.1 system. The computer has an SSD drive (C:) and a hard disk drive (D:) installed. The SSD drive contains both the Windows operating system and user profile data. You plan to do the following: - Use Backup and Restore to backup user data. - Run the backup automatically every night at 1 A.M. - Store the backups in the D:\Backups folder. - Include a system image in each backup. Will this configuration work?

No, Windows 8.1 does not include the Backup Restore utility. File History must be used instead.

9.10 - You need to backup user data on a Windows 10 system. The computer has a single SSD storage device installed that contains both the Windows operating system (in C:\Windows) and user profile data (in C:\Users). You plan to do the following: - Use Backup and Restore to backup user data. - Run the backup automatically every night at 11 P.M. - Store the backups in the C:\Backups folder. - Include a system image in each backup. Will this configuration work?

No, backups created with Backup and Restore can't be stored on the same drive containing the information being backed up.

9.8 - One software license model allows software to be freely distributed, downloaded, and installed without paying a license fee, but often requires a fee for support, training, or added functionality. What is the name of this model?

Open Source

9.9 - Which of the following components can be updated by the Windows Update service?

Operating system and critical driver updates.

9.3 - You need to use Task Manager to analyze memory utilization on a Windows system. For example, you need to see how much system RAM is currently in use and how much is available. What Task Manager tab would you use to do this?

Performance

9.1 - Which tool can you use to display hardware utilization statistics that tell you about the operation of your computer?

Performance Monitor

9.1 - You manage a Windows system. You want to view information about all of the programs running on your system and sort each program based on amount of memory and CPU that the program uses. Which tool would you use?

Performance Monitor

9.3 - Which tool can you use to gather and display statistics that help you monitor the operation of a Windows system?

Performance Monitor

9.2 - While using a new Windows system, you find that the mouse pointer tracks much more slowly on the screen than you would prefer. You want to increase the mouse pointer speed. What tab would you use in the Mouse Properties window to do this.

Pointer Options

9.5 - What TCP/IP Port does SSH use?

Port 22

9.5 - What port does Telnet use?

Port 23

9.1 - Which tool lets you view and directly edit the registry?

Regedit

9.5 - Which of the following remote access mechanisms on a Windows system lets you watch what a user is doing and, if necessary, take control to the users's desktop to perform configuration tasks?

Remote Assistance

9.5 - A remote server has an issue that needs to be fixed. Not wanting to go to that computer you decide to create a secure connection to the remote server. Which is the BEST to use when creating the connection?

SSH

9.3 - You recently installed several applications on a Windows system. After doing so, you notice that the system takes much longer to boot up. You suspect that the new applications include one or more helper applications that are automatically loaded when the system boots. To increase performance, you want to identify any such helper applications and disable them. What Task Manager tab would you use to do this?

Startup

9.5 - You need to enable Remote Desktop on a user's Windows 10 system so that you can manage it over the network from you office. What option would you use in Control Panel to do this?

System and Security

9.5 (Powerpoint) - What port does RDP use?

TCP Port 3389

9.3 - Your computer has a quad-core processor that supports multithreading installed. Given that the system is running Windows, how can you verify whether multithreading has been enabled?

Task Manager can display CPU utilization graphs for eight processors.

9.6 - As a member on the IT staff, your manager has asked you to make sure that automatic backups are performed at regular times (such as on specific days at specific times). Which of the following is the BEST tool to use for this purpose?

Task Scheduler

9.6 - You have an application that you would like to run every Monday a 3 p.m. on your Windows workstation. Which tool would you use to configure the application to run automatically?

Task Scheduler

9.9 - Which tool lets you automatically start an application or run a script based on triggers?

Task Scheduler

9.9 - You have an application that you would like to run every Monday at 3 p.m. on your Windows workstation. Which tool would you use to configure the application to run automatically?

Task Scheduler

9.3 (Powerpoint) - Page File

The Windows swap file that is used to hold the virtual memory that is used to enhance physical memory installed in a computer.

9.4 (Powerpoint) - Rights

The ability to perform actions on a computer, such as modifying system settings or installing hardware.

9.3 - Commit Charge

The amount of memory that has been assigned to running processes.

9.3 - Disk Time

The amount of time that the disk subsystem is busy reading from and writing to disk.

9.3 - Processor utilization

The amount of time the processor spends performing non-idle tasks.

9.3 (Powerpoint) - Network utilization

The amount of traffic sent and received by a network connection.

9.2 (Powerpoint) - Taskbar

The area normally located at the bottom of the Windows desktop that displays information about open programs and provides quick access to others.

9.6 (Powerpoint) - Program Files

The directory name of a standard folder in Microsoft Windows operating systems in which applications are typically installed.

9.3 - Memory Pages per Second

The number of hard faults that occur each second.

9.3 - Disk Queue Length

The number of read and write requests that are waiting to be processed.

9.4 (Powerpoint) - Logon

The process of authenticating to the computer by supplying a user account name and its associated password.

9.2 (Powerpoint) - Lock screen

The screen you select to slide out of the way so you can get to the sign-in screen where you enter your username and password.

9.4 (Powerpoint) - User Account

The user account identifies a specific user.

9.9 (Powerpoint) - Microsoft Update

Updates for Microsoft applications such as Office applications.

9.1 - You have an application that renders videos used in your online business. You want to make sure that the application continues to receive adequate attention from the system CPU, even if you open other application. How can you adjust the amount of attention given to that application?

Use Task Manager to modify the process priority.

9.2 (Powerpoint) - Theme

Used to customize the way the Windows desktop appears.

9.4 - Which Windows component prompts the user for credentials or permission to protect against unauthorized activities, such as an unintended software installation?

User Account Control (UAC)

9.4 - You need to create a user account on a windows system that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only the minimum rights necessary on the computer. Which group should this user be a member of?

Users

9.6 (Powerpoint) - User

Users who are members of only the Users group are not able to install applications.

9.6 (Powerpoint) - Administrators

Users who are members of the Administrators group can install applications.

9.1 - What is the purpose of the Services snap-in?

View and manage software programs running in the background.

9.1 - What is the purpose of the dxdiag tool?

View information related to DirectX operation.

9.9 - Recently, a Windows 10 update was automatically downloaded and installed on your Windows 10 system. However, after installing the update, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. What option would you use in the Settings app to do this?

View your update history

9.7 - You're using a Linux distribution that uses Debian Package Manager (dpkg) for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

apt-get install httpd

9.7 - Which command would you use to display a simple list of all processes running on a Linux distribution that uses either RPM or dpkg for package management?

ps -e

9.7 - You're using a Linux distribution that uses RPM for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

yum install httpd

9.7 - You're using a Linux distribution that uses RPM for package management. Which command would you use to display a list of all packages available for installation withing the Internet repositories configured on this system?

yum list available

9.7 - You're using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP Server package, is installed?

yum list intalled httpd