TestOut c.4 A+ 220-1002 Core 2 Certification Practice Exam

You have a computer with a removable disk drive formatted with NTFS. You want the drive to use FAT32 so it is compatible with more operating systems. The drive is currently configured using drive letter D:. Which of the following MUST you complete to accomplish this task?

Back up the data on the D: drive. Reformat the D: drive using FAT32. Restore the data.

You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called?

Backout Plan

A portion of the hard disk that cannot be used.

Bad sector

What do biometrics use to authenticate identity?

Biological attributes

You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 10. Your organization relies on a particular application, which worked correctly on Windows 7, but now does not run in Windows 10. You have checked the application vendor's website, but they do not provide a Windows 10 update. What are your options for running the application? (Select TWO)

Create a virtual computer that runs Windows 7. Run the virtual computer each time the application runs. Run the application in Compatibility Mode.

Occurs when two files claim the same cluster.

Cross-linked file.

A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don't know how long it has been there. You unpack the computer. You would like to know if it is working properly. Which of the following is the BEST action to take?

Let the computer warm up to room temperature before turning it on.

Of the following choices, which action could be most physically harmful to you?

Looking into the end of a fiber optic cable.

You are an IT technician for your company. Your boss has asked you to set up and configure a wireless network to service all of the conference rooms. Which of the following features lets you allow or reject client connections by hardware address?

MAC address filtering

You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to their laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. Which of the following would MOST likely fix this type of ghosting image?

Replace the imaging drum, as it is probably at end of life.

Which tool can you use to display hardware utilization statistics that tell you about the operation of your computer?

Resource Monitor

When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO).

Rubber scraper Fluorescent lamp

What is name of the utility that is (1 similar to Telnet and (2 used to establish a secure remote server management session?

SSH

You want to build a new system that supports 6 GB of memory. Which of the following will be the MOST important consideration when building the computer?

64-bit processor

You have just installed a new video card in Mark's computer. When you power on the computer, Windows automatically detects the new device and tries to locate an applicable device driver. Unfortunately, Windows cannot locate the required driver. Which of the following would be the BEST administrative tool to fix Mark's computer?

computer mangement

Which option, used with the copy command, makes sure that all copied files are written correctly after they have been copied?

/v

What is the IPv4 address of the workstation?

169.254.201.11

What is the subnet mask?

255.255.255.0

Which port must be opened in the firewall of a Windows system so that a Remote Desktop connection can be established?

3389

How did the computer get its IP configuration information?

APIPA

Consider the virtual memory configuration for the Windows 10 system shown in the exhibit. Given that this Windows 10 system has 16 GB of system RAM and three hard disks installed, which configuration change could you make to the paging file to increase system performance?

Add paging files to the E: and F: volumes.

While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID, and you see that the call is related to parts you ordered for another customer. Which of the following is the MOST professional way to handle the situation?

Ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone.

A technician is installing a new SOHO wireless router. Which of the following is the FIRST thing the technician should do to secure the router?

Change the router's default password

A technician receives notification from a SOHO router manufacturer of a specific vulnerability that allows attackers to exploit SNMP traps to take over the router. The technician verifies the settings outlined in the notification. Which of the following actions should the technician take NEXT?

Check for and apply firmware updates.

You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but you don't get any sound. You have checked all cable connections, and they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn't muted. Which of the following BEST describes the next step you should perform?

Check the vendor's website for an updated driver.

A salesperson in your organization spends most of her time traveling between customer sites. After a customer visit, she must complete various managerial tasks, such as updating your organization's order database. Because she rarely comes back to your home office, she usually accesses the network from her notebook computer using Wi-Fi access provided by hotels, restaurants, and airports. Many of these locations provide unencrypted public Wi-Fi access, and you are concerned that sensitive data could be exposed. To remedy this situation, you decide to configure her notebook to use a VPN when accessing the home network over an open wireless connection. Which of the following key steps should you take when implementing this configuration? (Select TWO. Each option is part of the complete solution.)

Configure the VPN connection to use IPsec Configure the browser to send HTTPS requests through the VPN connection

You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by DataComLink corporation. What should you do? (Select TWO.)

Configure the application to automatically download and install updates as they are released. Check the DataComLink Website regularly for patches and updates to the software.

To tightly control the anti-malware settings on your computer, you elect to update the signature file manually. Even though you vigilantly update the signature file, the machine becomes infected with a new type of malware. Which of the following actions would BEST prevent this scenario from occurring again?

Configure the software to automatically download the definition file updates as soon as they become available.

You have just installed anti-malware software on all computers on your company's network. Which of the following additional actions would be BEST to take to help protect systems from malicious software? (Select TWO).

Configure the software to automatically update its definition files train users to scan removable storage devices before copying files

What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?

Configure your device to back up important data to your personal computer.

A PC technician knows he will be late to an appointment with a customer. Which of the following actions should the technician take? (Select TWO).

Contact the customer and apologize. Give a realistic timeframe for your arrival.

Your computer has a single NTFS partition used for the C: drive with the following folders: • C:\Confidential • C:\PublicReports In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: • Reports.doc • Costs.doc The C:\PublicReports folder allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: • Move Reports.doc from C:\Confidential to C:\PublicReports. • Copy Costs.doc from C:\Confidential to C:\PublicReports. Which of the following BEST describes the permission the members of the Users group will have for the two files in the C:\PublicReports folder?

Deny read to reports.doc; Allow full control to costs.doc.

Employees in a small business have a habit of transferring files between computers using a USB flash drive and often bring in files from outside the company. Recently, a computer was infected with malware from a USB flash drive even though the employee did not access any files. Which of the following options would prevent this issue in the future?

Disable autorun.

One of the Windows workstations you manage has four user accounts defined on it. Two of the users are limited users while the third (your account) is an administrative user. The fourth account is the Guest user account, which has been enabled to allow management employees convenient workstation access. Each limited and administrative user has been assigned a strong password. File and folder permissions have been assigned to prevent users from accessing each other's files. Autorun has been disabled on the system. Which of the following actions is MOST likely to increase the security of this system?

Disable the Guest account.

You have physically installed a new hard disk drive in your computer and configured the disk in the BIOS using the CMOS setup program. You try to access the hard disk drive in Windows Explorer, but the drive is not displayed. Which of the following utilities will you MOST likely use to solve the problem?

Disk Management

You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. Since the installation, the system frequently crashes when you try to access the new device. Which of the following steps would MOST likely resolve this issue?

Download and install the latest driver from the manufacturer's website.

To improve the safety of your location and to comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop. How should you obtain these documents?

Download them from the chemical manufacturer's websites.

You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times. What should you do? (Select TWO. Each option is part of the complete solution.)

Enable the Erase Data option. Disable the Simple Passcode option.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?

Establish a Remote Desktop connection and update the driver.

Which of the following security measures is a form of biometrics?

Fingerprint scanner

You want to be able to monitor and filter VM-to-VM traffic within a virtual network. What should you do?

Implement a virtual firewall within the hypervisor.

You have implemented a regular backup schedule for a Windows system, backing up data files every night and creating a system image backup once a week. For security reasons, your company has decided to not store a redundant copy of the backup media at an offsite location. Where would be the next best place to keep your backup media?

In a locked fireproof safe.

You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following: Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : mydomain.local Description . . . . . . . : Broadcom network adapter Physical Address. . . . . . : 00-AA-BB-CC-74-EF DHCP Enabled . . . . . . . : No Autoconfiguration Enabled. . . : Yes IPv4 Address . . . . . . . : 192.168.1.102(Preferred) Subnet Mask . . . . . . . : 255.255.255.0 Default Gateway. . . . . . . . . : 192.168.2.1 DNS Servers. . . . . . . . . . . : 192.168.2.20 Which of the following is the MOST likely cause of the problem?

Incorrect default gateway

You have installed a new computer with a quad-core 64-bit processor, 6 GB of memory, and a PCIe video card with 512 MB of memory. After installing the operating system, you see less than 4 GB of memory showing as available in Windows. Which of the following actions would MOST likely rectify this issue?

Install a 64-bit version of the operating system.

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank. Which of the following will MOST likely rectify this issue?

Install additional memory in the printer.

You have an existing computer running Windows 10 Enterprise. You want to configure a RAID 5 array in the computer. You install three new SATA drives and then use the RAID controller integrated into the motherboard to define a RAID 5 array using them. When you boot the computer, Windows does not show the logical RAID drive you just created. What should you do?

Install the drivers for the motherboard RAID controller.

Which of the following actions directly improves system security on a Windows workstation?

Install the latest updates.

You have installed anti-malware software that checks for viruses in e-mail attachments. You configure the software to quarantine any files with problems. You receive an email with an important attachment, but the attachment is not there. Instead, you see a message that the file has been quarantined by the anti-malware software. Which of the following BEST describes what happened to the file?

It has been moved to a folder on your computer.

Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infected by a virus? (Select TWO).

Keep the operating system up to date. Lock the screen with some form of authentication.

While reviewing video files from your organization's security cameras, you notice a suspicious person using piggy- backing to gain access to your building. The individual in question did not have a security badge. Which of the following would you MOST likely implement to keep this from happening in the future?

Mantraps

You have a network that uses a logical ring topology. How do messages travel through the network?

Messages travel from one device to the next until they reach the destination device.

You have a folder on your Windows computer that you would like to share with members of your development team. Users should be able to view and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report that they can open the files, but they cannot modify any of the files. Which of the following would be the BEST action to take next?

Modify the NTFS permissions on the folder.

Which of the following networking devices or services is LEAST likely to be compatible with VPN connections?

NAT

What type of internet access would this computer have?

No Access

To protect a Windows 10 system, you've configured System Restore to automatically protect your system using restore points. Will this adequately protect the user data on the system?

No, you need to enable File History.

You have booted your Windows workstation into Safe Mode and enabled Boot Logging. To which log file is the boot logging information now being written?

Ntbtlog.txt

You have been having trouble with your laptop crashing. You would like your computer to create a memory dump file when it crashes. Where should you place the paging file?

On the system volume

Provides a high-level overview of the organization's security program.

Organizational security policy

You want to use a protocol that can encapsulate other LAN protocols and carry the data securely over an IP network. Which of the following protocols is suitable for this task?

PPTP

You need to boot a Windows 10 system into Safe Mode. Which steps will accomplish this task? (Select TWO. Each choice is a complete solution.)

Press F8 at Startup. in Safe mode, select start > settings > Update&security > recovery > advanced startup > restart now

While running a full system scan using your anti-malware software, three files have been identified as possible problems. You want to keep the files intact so you can review them later, but you also need to ensure they can't harm anything else on your computer. Which of the following is the BEST next step?

Quarantine the files.

After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion?

Spots at regular intervals on the page

As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions. Which of the following is the BEST way to address the situation?

Tactfully explain the problem without accusing or judging the customer.

A user generates printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users. What is the most likely cause of the problem?

The user is using an incorrect printer driver

What is the purpose of an MSDS?

To document how to safely handle and dispose of hazardous materials.

Why should backup media be stored offsite?

To prevent the same disaster from affecting both the network and the backup media

You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the BEST way to remove the excess toner?

Use an anti-static vacuum.

Your computer seems to be running slowly. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files. What could you do to troubleshoot the problem? (Select two.)

Use task manager to monitor memory utilization Use resource monitor to monitor memory utilization

How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?

Use the Disable automatic restart after failure option on the Advanced Startup Options menu.

For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps. Which of the following will MOST likely resolve the problem?

Use the automatic print head cleaning feature.

A customer who uses a Windows computer recently purchased an inkjet printer from your store. She is now calling to complain that the colors in the photos she printed on her new printer don't match the colors in the original photos created by the photo shop. Which of the following actions will MOST likely resolve the issue? (Select TWO).

Use the color management tab of the printer driver to calibrate the driver's color settings download and install the latest printer drivers

What is the best countermeasure against social engineering?

User awareness training

Your organization employs a group of traveling salespeople who need to access the corporate home network through the internet while they are on the road. You want to funnel remote access to the internal network through a single server. Which of the following solutions would be BEST to implement?

VPN concentrator

Which of the following paper types should not be used in inkjet printers?

Very glossy paper

What is the difference between UXGA and WUXGA displays?

WUXGA has a widescreen aspect ratio.

Displays active sessions, ports, sockets, and the local routing table.

netstat

Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a paper license and a single key for updating 10 users. Since this is an enterprise paper license, there is no mechanism that enforces a limit to the number of times the key can be used, so you decide to go ahead and update all 20 users. What are the possible consequences of this decision? (Select TWO.)

You expose your company to litigation by violating the software license agreement. You risk losing your job.

While using a Windows 10 system, you accidentally downloaded and installed a malware package from a phishing email exploit. You were able to reboot the system into Safe Mode and use System Restore to revert the system to a point in time before the malware infection occurred. Given this information, which of the following are true? (Select TWO).

You must reinstall any applications that were installed after the restore point was taken. Your user files were not affected when the system was reverted to the restore point.

In which of the following situations should you install a firewall?

You want to restrict internet users from accessing private data on your network.

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem?

a corona wire is dirty

Defines an employee's rights to use company property.

acceptable use policy

Sets expectations for user privacy when using company resources.

acceptable use policy

You manage two folders in your computer as follows: • C:\Confidential • D:\PublicReports Both the C:\ and D:\ drives are formatted with the NTFS file system. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: • Reports.doc • Costs.doc The D:\ drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: • Move Reports.doc from C:\Confidential to D:\PublicReports. • Copy Costs.doc from C:\Confidential to D:\PublicReports. Which of the following BEST describes the permission the members of the Users group will have for the two files in the D:\PublicReports folder?

allow full control to both

You are working at the command line and want to add the read-only attribute to a file and remove the hidden attribute. which command would you use?

attrib +r -h

You work as the IT administrator for a small startup company. Lily's computer has two internal hard drives and runs Windows 10. She is concerned that she may accidently delete a file or that her primary hard disk may fail at some future time. She has come to you for suggestions about how to protect her files. Due to the size and revenue of this startup company, resources are somewhat limited. Which of the following would BEST protect Lily's files?

back up her files using file history

Wendy had been searching the internet for a great deal on jewelry. While looking at one site, a pop-up was displayed that told her she had just been chosen as the winner of a nice prize. Being excited to win, Wendy clicked on the link provided to claim her prize. The next day, when Wendy tried to turn on her computer, her computer displayed the Blue Screen of Death (BSOD). After interviewing Wendy, you suspect that the pop-up she clicked on installed some malicious software that has caused her computer to lock up. Which of the following is the BEST place to begin repairing Wendy's computer?

boot the computer from the windows installation disc and run startup repair

You have just received a call from one of your customers. He informs you that after turning his computer on, he received the following error: Error loading operating system BOOTMGR is missing Press Ctrl+Alt+Del to restart Every time he restarts his computer, the same error is shown. Which of the following tools is BEST for fixing this issue?

bootrec

Who needs to approve a change before it is initiated? (Select TWO.)

change board client or end user

Which of the following disk maintenance utilities optimizes the performance of your hard drive by verifying the file system integrity of a hard disk and fixing the errors it detects?

check disk

Which of the following utilities checks the disk for bad clusters?

chkdsk

Identifies a set of rules or standards that define personal behaviors.

code of ethics

Displays current connections and incoming and outgoing connections.

netstat

Nathan, a long-time Mac user, has been using his Mac computer for some time now with no issues. Recently, however, he reported that his Mac will unexpectedly tell him that his computer must be restarted by holding down the Power button for several seconds or by pressing the Restart button. Assuming that this is a symptom of kernel panic, which of the following steps would be the BEST first step for troubleshooting this issue?

do a safe boot

Since it has no moving parts, a CPU will usually work properly for several years. Which of the following is a common factor that MIGHT cause a CPU to fail prematurely?

electrostatic discharge (ESD)

Employees complain to the company IT division that they are spending considerable time and effort discarding unwanted junk email. Which of the following should be implemented?

email filtering

A mobile device user is comparing methods for securing the device. Which of the following methods for securing a mobile device can affect the device's performance?

full device encryption

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is the MOST likely problem?

fuser rollers

A series of used clusters on the hard disk drive that are not associated with a specific file.

lost clusters

You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version of Windows do not have any problems. Which of the following actions will MOST likely fix this problem? (Select TWO).

manually install the correct driver on each computer that is having a problem on your computer, add the x86 drivers

You have been asked to implement a network infrastructure that will accommodate failed connections. Which of the following network topologies provides redundancy for a failed link?

mesh

Which utility allows you to choose Selective Startup in Windows?

msconfig

What command lets you see a list of valid command parameters for the net use command?

net use /?

Jane, an employee in the human resources department, has created several important PDF documents on her computer that all office managers in her building must read. She would like to make locating these files simple and maintain them as little as possible. It is important that no other users are permitted to view these documents. As the IT technician for your company, Jane has asked you to make this possible. Which of the following would MOST likely fulfill Jane's needs?

network share

A user is having problems connecting to other computers using hostnames. Which of the following commands will BEST help you troubleshoot this problem?

nslookup

Resolves (looks up) the IP address of the specified hostname.

nslookup

Device manufacturers are constantly finding bugs, vulnerabilities, or better ways for their devices to communicate with the operating system. Because of this, which of the following is the BEST practice to do before installing a new device?

obtain the latest driver from the manufacturer's website

Files that exist on the hard drive but are not associated with a directory in the index.

orphaned files

Identifies the requirements for credentials used to authenticate to company-owned systems.

password policy

Specifies that user accounts should be locked after a certain number of failed login attempts.

password policy

A few simple replies to this request from the remote host indicates that a connection exists between sender and receiver.

ping

Performs a continuous connection test when used with the -t option.

ping

Sends an ICMP echo request/reply packet to a remote host.

ping

A technician assists Joe, an employee in the sales department who needs access to the client database, by granting him administrator privileges. Later, Joe discovers he has access to the salaries in the payroll database. Which of the following security practices was violated?

principle of least privilege

During an airline flight, a laptop user makes last-minute changes to a presentation that contains sensitive company information. Which of the following would make it difficult for other passengers to view this information on the laptop display?

privacy filter

You work for a company that provides technical support for customers. One customer calls wanting to know how to adjust their monitor so they can have the sharpest and most detailed images, words, and icons. Which Control Panel setting should you adjust to BEST meet the customer's needs?

resolution

An administrator configures the Time Machine application on Mac OS computers and develops scripts that use the tar command on Linux computers. Which of the following best practices is the administrator following?

scheduled backups

You have a computer that runs Windows 10. Where would you go to verify that the system has recognized the anti- malware software installed on the system?

security and maintenence

Which of the following is not a form of biometrics?

smart card

A service running on your Windows system has hung badly and will not respond when you try to use the Services console to restart it. You run the tasklist command at the command prompt and find that the service's process has a PID of 1234 assigned to it and that it has an image name of telecom.exe. Which commands could you run to shut down the service? (Select TWO.)

taskkill /F /PID 1234 taskkill /F /IM telecom.exe

Tests connectivity between devices and shows the routers in the path between the two devices.

tracert

While changing the toner cartridge in your laser printer, you accidently spill toner in and around the printer. Which of the following is the BEST method for cleaning up the spilled toner?

use an anti-static micro-filtering vacuum

Aubrey, an employee in the marketing department, has told you that when she prints to her laser printer, faint ghost-like images are being printed on her new page. As an IT administrator, you check with other employees who use the same printer and find that they are not experiencing the same problem. Which of the following would be the BEST fix for this issue?

use preprinted paper that has been printed with laser-compatible printer toner

You need to create a user account on a Windows system that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only the minimum rights necessary on the computer. Which group should this user be a member of?

users

You have a computer that runs Windows 7, and you want to install Windows 10. You are not concerned about keeping any of the existing data currently on the drive, and you want to do a clean install. After placing the Windows 10 installation DVD in the optical drive, you restart the computer, but it does not boot to the DVD, and you are unable to install Windows. Which of the following are the BEST methods for installing Windows from the DVD? (Select TWO. Each choice is a complete solution.)

while the computer is rebooting, press the boot menu function key from the UEFI or BIOS firmware, change the boot order

You're using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP Server package, is installed?

yum list installed httpd