The Characteristics of Nonverbal Communication, Nonverbal Communication: Appearance, Gestures, and Expressions, Listening Styles and Effective Listening, The Listening Process, Improving Responding Skills, Cultural Contexts and Values in Communicatio...

Which of the following aligns with the terminating stage of Knapp's Relationship Termination Model? a. dissolution b. repair c. deterioration d. none of the above

a. dissolution

Asking questions is not an important part of effective listening.

False

Listening happens without conscious effort.

False

Paraphrasing is repeating back to the speaker his or her words, exactly as they were said.

False

Which type of relationship can provide advancement opportunities and workplace satisfaction? a. colleague b. friend c. online d. family

a. colleague

Cultural context is ____________________. a. the emphasis cultures place on eye contact b. the relative emphasis cultures place on nonverbal communication c. the emphasis cultures place on written verbal communication d. the emphasis cultures place on learning about other cultures

Not D

After you have chosen a sound to focus on you must _______________. a. assign meaning b. make an effort to attend c. provide feedback d. stop listening

Not a

Which of the following statements is not true? a. Nonverbal communication is linguistic. b. Nonverbal communication relies on multiple channels. c. Nonverbal communication is continuous. d. Nonverbal communication is ambiguous.

Not b

A coworker, boss, and subordinate are all examples of __________. a. colleagues b. friends c. family d. all of the above

a. colleagues

Active listening can help our relationships in the workplace by helping to prevent misunderstandings.

True

Culture shock is the fear or anxiety people feel when encountering cultures that are unfamiliar.

True

Interpersonal communication is required both to move a relationship past the contact stage and to prevent it from reaching the dissolution stage.

True

While listening styles differ, everyone can use the same listening strategies to become more effective listeners.

True

Based on the online content article entitled "Negotiating Family Relationships," what is communal sharing? a. Communal sharing is an arrangement by which everyone in the family has autonomy to eat, do, or think according to need or desire. b. Communal sharing is an arrangement by which the community has autonomy to eat, do, or think according to need or desire. c. Communal sharing is an arrangement by which the community shares its resources amongst its members. d. Communal sharing is an arrangement by which the family shares their resources with others.

a. Communal sharing is an arrangement by which everyone in the family has autonomy to eat, do, or think according to need or desire.

Which of the following best describes the messages the man in this photograph seems to be conveying by his nonverbal communication? a. I am a confident and successful business professional. b. I am a warm and caring husband and father. c. I am a talented and creative musician. d. I am a charismatic and fun-loving college student.

a. I am a confident and successful business professional.

Which of the following does not illustrate the survey method of choosing a speech topic? a. Steven watches the news carefully jotting down ideas from the top headlines of the day. b. Allison asks the students in each of her classes which of her top two speech topics they would prefer to hear. c. Farrah visits www.gallup.com to gauge which political issue is foremost on the public's mind. d. All of the above are examples of using the survey method.

a. Steven watches the news carefully jotting down ideas from the top headlines of the day.

Which of the following statements is most likely true about the nonverbal communication depicted in this picture? a. The women in the background are complementing their verbal communication with their body language. b. The nonverbal communication of the women in the background is tied to culture. c. The women in the background are contradicting their verbal communication with their body language.

a. The women in the background are complementing their verbal communication with their body language.

"Why is To Kill a Mockingbird your favorite book?" is an example of _______________. a. asking questions to improve listening b. interrupting the speaker c. changing the subject d. being rude

a. asking questions to improve listening

In step three of the listening process you must _________________. a. assign meaning b. provide feedback c. choose a sound to focus on d. make an effort to attend

a. assign meaning

The _________ is the content or general message of a conversation or what the conversation is about. a. business b. impersonal c. closing d. opening

a. business

If Jerry wants to have more positive colleague relationships at work, what would be the best thing for him to do after this situation occurs? a. explain to Elaine that he does not like to participate in gossip b. tell George c. avoid Elaine d. spread the news about George to other people

a. explain to Elaine that he does not like to participate in gossip

Which type of culture would value sensitivity and peaceful resolution of conflicts? a. feminine b. collective c. masculine d. individual

a. feminine

Paying attention to nonverbal communication can ________________. a. help you be an effective listener b. distract you while listening c. lead to miscommunication d. offend the speaker

a. help you be an effective listener

Which of the following is an example of using nonverbal communication to regulate verbal communication? a. holding up a hand to indicate you do not wish to be interrupted or to stop communication b. smiling while recounting an experience you found amusing c. crossing fingers to indicate lying d. clapping after a performance, yelling/cheering during a sporting event

a. holding up a hand to indicate you do not wish to be interrupted or to stop communication

Which of the following would be the most appropriate topic for a group of high school students? a. how to resist peer pressure and avoid harmful drugs b. preparing for retirement c. the pros and cons of cosmetic surgery d. the first Disney animated film

a. how to resist peer pressure and avoid harmful drugs

A content-oriented listener prefers _______________. a. listening to detailed information b. brief, to the point communication c. communication about feelings d. communication that leads to action

a. listening to detailed information

Choosing the right word is extremely important in _____________ cultures. a. low-context b. high-context c. both high and low context d. neither high and low context

a. low-context

Immediately before you provide feedback during the listening process you must _____________. a. make an effort to remember what has been said b. choose a sound to focus on c. make an effort to attend d. none of the above

a. make an effort to remember what has been said

Fred's opening is ___________. a. nonverbal b. formal c. negative d. none of the above

a. nonverbal

This photograph shows an example of which category of kinesis? a. regulators b. illustrators c. adaptors d. affect displays

a. regulators

All of the following are strategies to help you limit your topic except: a. reporting research results b. asking questions (who, what, when, where, why, how...) c. tree diagrams d. library and other search directories

a. reporting research results

Which of the following words best describes the emotional state depicted in the drawing? a. shocked b. sad c. angry d. smug

a. shocked

Which of the following is an example of using nonverbal communication to accent or emphasize verbal communication? a. smiling while recounting an experience you found amusing b. clapping after a performance, yelling/cheering during a sporting event c. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes d. holding up a hand to indicate you do not wish to be interrupted or to stop communication

a. smiling while recounting an experience you found amusing

What is the definition of listening style? a. your preferred method of listening b. the one correct method of listening c. the most effective way for you to listen d. none of the above

a. your preferred method of listening

Which of the following words best describes the emotional state depicted in the drawing? a. happy b. guilty c. sad d. painful

d. painful

All of the following illustrate effective methods of choosing a speech topic except: a. Sara chooses the broad topic of "WWII" and begins to write continuously for 1 minute everything the pops into her head. b. Albert chats with his friends online for several hours and then draws pictures and writes about his feelings in a notebook. c. Darek watches the news every evening for a week and jots down major events occurring all over the world. d. Shannon goes to wikipedia.org, types in the word "dog", and begins to read a little bit about several different breeds.

b. Albert chats with his friends online for several hours and then draws pictures and writes about his feelings in a notebook.

Which conversation is an example of interpersonal communication? a. Neither b. Both 1 and 2 c. 1 d. 2

b. Both 1 and 2

Which of the following is a reason to study culture? a. Studying culture makes you look smart during conversations with others. b. Globalization is increasing, making it important to understand other cultures. c. There is no good reason to study other cultures. d. Understanding other cultures keeps you from understanding your own culture.

b. Globalization is increasing, making it important to understand other cultures.

Which of the following statements describes hearing? a. Hearing occurs only occasionally. b. Hearing can take place without conscious effort. c. Hearing requires you to ask questions. d. You can choose whether or not you will hear information.

b. Hearing can take place without conscious effort.

_____________ means not personal; without reference or connection to a particular person; lacking human emotion or warmth. a. Conversation b. Impersonal c. Personal d. Interpersonal

b. Impersonal

Which of the following statements is not true? a. Nonverbal communication is tied to culture. b. Nonverbal communication is not governed by rules. c. Nonverbal communication is ambiguous. d. Nonverbal communication relies on multiple channels.

b. Nonverbal communication is not governed by rules.

Which of the following would help move their relationship to the next stage and avoid the dissolution stage? a. They should continue to explore different interests. b. They should find a way to discuss what happened calmly and clearly. c. Pam should continue to bring up the incident at Thanksgiving. d. Dave should wait until Pam calms down.

b. They should find a way to discuss what happened calmly and clearly.

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person's situation? a. It is late at night and this man is very tired and is getting ready for bed. b. This man just witnessed a horrible car accident on his way home from work. c. This construction worker just arrived at work to find all his tools were stolen. d. This man's coworker just told him a very funny joke.

b. This man just witnessed a horrible car accident on his way home from work.

When something is _______________, it means that is has more than one possible meaning or interpretation. a. contradictory b. ambiguous c. biased d. polarized

b. ambiguous

What components of nonverbal communication are depicted in these photographs? a. clothing b. artifacts c. emblems d. masking

b. artifacts

What is the business of Fred and Sarah's conversation? a. gossiping about kids at school b. discussing how hard it is to be the new kid c. sharing their romantic feelings d. talking about how much they hate the weather

b. discussing how hard it is to be the new kid

The _____________ stage of a relationship occurs when one or both parties decide it is not possible to fix the relationship. a. contact b. dissolution c. intimacy d. repair

b. dissolution

During the ____________ of culture shock a person is excited about and interested in all of the new cultural experiences he/she is having. a. introduction stage b. incubation stage c. getting to know you stage d. re-entry stage

b. incubation stage

Overall, Fred and Sarah's conversation can be described as _______________. a. impersonal, abrupt and short b. interpersonal, informal, and positive c. interpersonal, formal, and polite d. none of the above

b. interpersonal, informal, and positive

Many relationships never reach this stage because it requires open, honest communication and trust. a. involvement b. intimacy c. repair d. contact

b. intimacy

"The process we use to make sense out of what we hear" is the definition of _________. a. communication b. listening c. speaking d. hearing

b. listening

A culture that emphasizes verbal communication skills is ____________. a. high-context b. low-context c. neither high-context nor low-context d. both high-context and low-context

b. low-context

Which of the following would be the most appropriate speech topic for a group of corporate executives? a. marine biology in the South Pacific b. pros and cons of the WalMart business model c. good dental hygiene practices d. the origin of Santa Claus in various cultures

b. pros and cons of the WalMart business model

Which conversation uses a nonverbal opening? a. Neither b. Both c. 1 d. 2

c. 1

There are ____ steps, or essentials, of interpersonal conversation according to the video lecture. a. 7 b. 4 c. 5 d. 3

c. 5

_______________ are accessories we wear, such as: jewelry, makeup, piercings, etc.; or other ways in which we alter our appearance in order to make a statement, such as: hairstyle, tattoos, etc. a. Illustrators b. Emblems c. Artifacts d. Affect displays

c. Artifacts

"I know just how you feel, when that exact same thing happened to me I was so angry, so I just told her exactly how I felt. You should do the same thing. It worked for me!" This statement violates which of the principles of active listening? a. Validate emotions and paraphrase the speaker's words. b. Remain 'other-focused' and validate emotions c. Avoid solving problems and remain 'other' focused d. Paraphrase the speaker's words and avoid solving problems

c. Avoid solving problems and remain 'other' focused

Which of the statements from the conversation is an example of feedback? a. I am really shy about meeting new people. b. No, take a seat. c. I know exactly how you feel. d. Where are you from?

c. I know exactly how you feel.

___________ and __________ are important steps in the listening process. a. Recall and remembering b. Remembering and communicating c. Recall and attending d. Attending and communicating

c. Recall and attending

At this point what would be the most probable result if Pam and Dave do nothing about their relationship. a. Their relationship would move back to the intimacy stage. b. Their relationship would move to the repair stage. c. Their relationship would move to the dissolution stage. d. Their relationship would remain in its current stage.

c. Their relationship would move to the dissolution stage.

"First, we need to decide on a topic for our presentation, then we'll assign tasks." This would most likely appeal to a person with a _____________ listening style. a. forward-thinking b. people-oriented c. action-oriented d. rapid-processing

c. action-oriented

How-to speeches would likely appeal to ________________. a. time-oriented listeners b. people-oriented listeners c. action-oriented listeners d. all of the above

c. action-oriented listeners

Ordering and threatening are examples of ________________. a. effective communication b. active communication c. barriers to communication d. passive aggressive communication

c. barriers to communication

Which of the following is the closest to the initiation stage from Knapp's Relationship Escalation Model? a. intimacy b. involvement c. contact d. both a and b

c. contact

Nonverbal communication is tied to _______________. a. constructs b. integration c. culture d. multiple channels

c. culture

Which category or categories of kinesis is the person in this photograph displaying? a. illustrators b. adaptors and regulators c. emblems and affect displays d. All of the above.

c. emblems and affect displays

Which type of relationship has the greatest impact on your understanding of who you are or your self-concept? a. colleague b. friend c. family d. both a and c

c. family

In this scenario the mother forced the sisters to compromise. She assumed that both sisters wanted the same thing for the same reason. What should the mom focus on to improve her family relationships? a. family members should listen b. family members should trust each other c. family members have different needs d. family members should be flexible

c. family members have different needs

Communication often ____________, or combines, verbal and nonverbal messages. a. regulates b. repeats c. integrates d. contradicts

c. integrates

Other than personal appearance, what are the other four nonverbal message channels that we use to communicate? a. personal political views; personal hygiene; group identification; and impersonal (public) space b. covert body movements; personal hygiene; impersonal (public) space; and status c. physical characteristics; body movement or stillness; personal possessions; and personal preferences about spending time d. personal space; social space; and impersonal (public) space; and time

c. physical characteristics; body movement or stillness; personal possessions; and personal preferences about spending time

At the end of the listening process you ______________. a. choose a sound to focus on b. make an effort for recall c. provide feedback d. assign meaning

c. provide feedback

It is crucial to choose a(n) _____________ that is both important and appropriate. a. purpose b. audience c. topic d. thesis

c. topic

A culture that tolerates a high level of ambiguity in communication values _______________. a. individualism b. masculinity c. uncertainty d. collectivism

c. uncertainty

Effective responses are _____________. a. self-centered b. sympathetic c. useful d. all of the above

c. useful

Which of the following is a barrier to listening, created by the speaker? a. The speaker's volume is too low. b. The speaker speaks too rapidly. c. The speaker's message is too complicated. d. All of the above

d. All of the above

Jane was sent by her Chicago-based company to a business convention in Tokyo, Japan. While at lunch, she and several other Americans in attendance sat together at lunch. As they laughed and enjoyed themselves, Jane noticed that many people glanced at them uncomfortably and whispered to each other. When Jane asked the young waitress what was wrong, the girl avoided eye contact with her, shook her head without saying a word, and quickly walked back to the kitchen. Which of the following is most likely the cause of confusion in this scenario? a. The rules governing nonverbal communication in Japan are very different than those in the U.S. b. Nonverbal communication is ambiguous, and there are several people in this scenario who are all interpreting messages that seem foreign to them. c. The multiple channels involved and the many ways in which verbal and nonverbal communication integrate make this situation complicated. d. All of the above are likely causes of confusion in this scenario.

d. All of the above are likely causes of confusion in this scenario.

Which of the following statements is true? a. Effective responses occur naturally, without effort. b. Effective responses occur spontaneously. c. Effective responses cannot be practiced. d. Effective responses require practice and effort.

d. Effective responses require practice and effort.

Your boss gives you a very large project to complete. She will allow you to pick the colleagues you want to work with. Knowing that you need hard-working people to help you, which coworkers would you choose? a. II b. IV c. III d. I

d. I

Which of the images above demonstrate colleagues that are easy to get along with? a. I b. II c. III d. I, II, and III

d. I, II, and III

Which of the following statements is true? a. Effective responses are always timely. b. Effective responses must not take into account the speaker's feelings. c. During a disagreement, it is impossible to respond effectively. d. If your response contains criticism, it may be best to wait a little while before responding

d. If your response contains criticism, it may be best to wait a little while before responding

Which of the following would probably be the most effective choice for a speech topic? a. molecular biology b. the history of democracy c. zoology in the Australian outback d. the migration habits of Tasmanian wombats

d. the migration habits of Tasmanian wombats

All of the following students are attempting to limit their speech topics except: a. Justin writes the word "Psychology" at the top of a piece of paper. He then draws two lines down and writes "Marriage & Family Counseling" on one, and "Addiction, Abuse, & Trauma Counseling"on the other. b. Geoff writes the word "Rodeos" on a white board and he and three of his friends begin to ask each other different questions about all the different aspects of this sport. c. Daria visits her university library's website and types in the words "Fly Fishing" to the search directory. d. Jasmine opens up one of her parents' encyclopedias and starts skimming each entry starting with the letter "A" while taking careful notes of everything that catches her interest.

d. Jasmine opens up one of her parents' encyclopedias and starts skimming each entry starting with the letter "A" while taking careful notes of everything that catches her interest.

Which of the following is not necessarily something you must consider when choosing a topic for a speech? a. the needs and interests of your audience b. your own interests c. the speaking occasion d. One must consider all of the above when choosing a topic.

d. One must consider all of the above when choosing a topic.

"Hang on just a second, I need to take this call." This statement violates which principle of active listening? a. Paraphrase the speaker's words b. Validate emotions c. Avoid trying to solve problems d. Turn off competing messages

d. Turn off competing messages

During your trip to another country, it is important to try to be aware of the cultural differences in communication styles to avoid ____________. a. seeming rude b. causing irritation c. misunderstandings d. all of the above

d. all of the above

In order to attend to the communication you must ________________________. a. avoid distractions b. turn off competing messages c. make an effort d. all of the above

d. all of the above

Your listening style _______________________. a. determines how you will communicate b. helps you decide with whom you will communicate c. can create barriers during communication d. all of the above

d. all of the above

What aspect of nonverbal communication do the ladies in this picture seem to be most preoccupied with at the moment? a. gestures b. eye contact c. posture d. appearance

d. appearance

Which of the following would help Steve and John's relationship move to the next stage? a. They both need to begin to self-disclose personal information. b. Steve could invite John to join his friends when they attend a Green Day concert. c. John should challenge Steve to a swim race. d. both a and b

d. both a and b

In this scenario the mother forced the sisters to compromise. Practicing compromise is a good way to improve the sisters relationship. However, the outcome could have been more positive if the mother had required the sisters to do which of the following? a. realize family relationships are complex b. explained their needs to each other c. listen to each other d. both b and c

d. both b and c

"When one person holds the most power in a society, it is easier to get things done. Strong central leadership is much better!" This statement reflects _____________ . a. individualism b. collectivism c. decentralization d. centralization

d. centralization

"It is important we work together on this project; we want our group to succeed." This statement reflects __________. a. centralization b. individualism c. masculinity d. collectivization

d. collectivization

The ______________ stage of a relationship involves impersonal communication and is the most frequent type of relationship people have. a. intimacy b. involvement c. repair d. contact

d. contact

An effective response is___________ and ___________. a. honest; critical b. useful; condescending c. empathetic; sympathetic d. descriptive; brief

d. descriptive; brief

"I understand how you feel" is an example of an ________________ response. a. ineffective b. dishonest c. rude d. empathetic

d. empathetic

Which type of relationship is responsible for teaching you values and how to communicate? a. online b. friend c. colleague d. family

d. family

Which type of relationship is depicted in the image above? a. family b. coworker c. online d. friends

d. friends

Which of the following is an example of using nonverbal communication to repeat verbal communication? a. holding up a hand to indicate you do not wish to be interrupted or to stop communication b. clapping after a performance, yelling/cheering during a sporting event c. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes d. gesturing towards the door while saying, "Let's go"

d. gesturing towards the door while saying, "Let's go"

"The physiological process of decoding sounds" is the definition of _______________. a. communication b. listening c. speaking d. hearing

d. hearing

All of the following describe the purpose of persuasive speeches except: a. to impact what the audience believes or does b. to influence the audience's values c. to convince the audience to make a change in policy or their personal actions d. to teach the audience how to do something

d. to teach the audience how to do something