Thinking Critically 9 - Supporting Mobile Devices

You are asked to help change some settings on an older smartphone. When you examine the phone, you find it doesn't have a slot for a SIM card. What type of technology can you confidently say this phone is not using? (Choose 3.) 1. 4G 2. 5G 3. CDMA with 3G 4. GSM with 3G

Answer: 1. 4G 2. 5G 4. GSM with 3G

Jorge has asked you to explain to him how a touch pen can work with his Android tablet. Which of the following are true statements about touch pens? (Choose 4.) 1. A touch pen might use a Bluetooth connection to write on a tablet 2. A touch pen is made of material that can touch the screen without damaging it 3. a touch pen might need charging 4. a touch pen does not use a Wi-Fi connection 5. a touch pen uses 5G 6. a touch pen uses GSM

Answer: 1. A touch pen might use a Bluetooth connection to write on a tablet 2. A touch pen is made of material that can touch the screen without damaging it 3. a touch pen might need charging 4. a touch pen does not use a Wi-Fi connection

Android and iOS both offer a quick swipe to get to some basic settings such as those that allow you to turn on Bluetooth and adjust brightness. What are these tools called? 1. Android Notifications and iOS Control Center 2. Android Settings app and iOS Notifications 3. Android Control Center and iOS Notifications 4. Android Notifications and iOS Notifications

Answer: 1. Android Notifications and iOS Control Center

You're trying to cast a video presentation from your tablet to a projector for a training session with some new hires. Although you tested it successfully yesterday, today the connection is not cooperating. You've closed apps you're not using, and you've checked that the projector and the tablet are working otherwise. Of the following troubleshooting steps, which should you try first? Second? (Choose 2.) 1. Restart the projector 2. restart the tablet 3. reinstall the presentation app 4. verify that you have internet access on the tablet

Answer: 1. Restart the projector 2. restart the tablet

A friend calls to tell you they have just dropped their iPhone in water. They ask you what to do. What advice can you give your friend? (Choose 2.) 1. Take the phone out of the case and dry off the surface. 2. Place the phone in a bag of rice can absorb the moisture. 3. Use a hair dryer set to medium heat to dry the phone. 4. Set the phone in front of a cool fan.

Answer: 1. Take the phone out of the case and dry off the surface. 4. Set the phone in front of a cool fan.

Which of these network connections would allow your smartphone to sync your photos to your online account? (Choose 2) 1. Wi-Fi 2. Bluetooth 3. GPS 4. Cellular

Answer: 1. Wi-Fi 4. Cellular

Dyane asks for your help to understand why her corporate email is not working as she expects on her tablet. The tablet has no cellular capability, but she connects to Wi-Fi when at work and at home. When she's at a customer site and needs to find a particular email about the customer, she finds that email is not available. What can you tell Dyane about the situation? 1. Most likely, the email app is corrupted, and she needs to uninstall and install it again. 2. Corporate policies don't allow email to be stored on her device. 3, ActiveSync is enabled. 4. She needs to download all her emails while she's connected to Wi-Fi.

Answer: 2. Corporate policies don't allow email to be stored on her device.

While visiting a coffee shop, you see a poster advertising a concert for a music group you'd love to see. You notice there's an NFC tag at the bottom with additional information about the concert. Which of the following devices would likely be able to read the NFC tag? 1. GPS 2. Smartphone 3. eReader 4. Laptop

Answer: 2. Smartphone

You work for a company that provides the same smartphone model for dozens of its employees. While troubleshooting one smartphone that won't connect to the cellular network, you call the provider's tech support number for some assistance. The technician asks for the device's IMEI. What is she trying to determine? 1. The OS version on the phone. 2. The specific device you're calling about 3. The SIM card installed in the device 4. The IP address of the phone on the cellular provider's data network.

Answer: 2. The specific device you're calling about.

You're at the store to buy a car charger for your dad's iPhone. There are several options, with many different types of connectors. Which of these connectors should you choose? 1. USB-C 2. microUSB 3. Lightning 4. VGA

Answer: 3. Lightning

In an enterprise, when an employee is allowed to use their smartphone for business, which software is used to verify the smartphone satisfies the security requirements needs to protect enterprise data on the device? 1. Microsoft Exchange 2. VPN 3. MDM 4. ActiveSync

Answer: 3. MDM

Suppose you and your friend want to exchange lecture notes taken during class. She has an iPhone, and you have an iPad. What is the easiest way to do the exchange? 1. Copy the files to an SD card and move the SD card to each device. 2. Drop the files in OneDrive and share notebooks with each other. 3. Send a text to each other with the files attached. 4. Transfer the files through an AirDrop connection

Answer: 4. Transfer the files through an AirDrop connection

Congratulations! You just bought a new-to-you car, and it comes with a media system that can sync with your iPhone. You're concerned about data usage on your cell phone, so before you go pick up your car, you decide to download the necessary app at home while you're connected to Wi-Fi. What app do you need to download?

Answer: Apple CarPlay This app connects an iPhone to the digital services (directions, calls, messages, music, etc.) provided by a car to provide hands-free control of these services.

You're traveling across the country for a much-anticipated vacation. When you get there, your smartphone seems to be having trouble connecting to the local cellular network. You call the provider, and the technician suggests you update the PRL. Why might this help? Where would you find this option on your Android smartphone to perform the update?

Answer: The PRL provides the phone with information about available service providers in the area. You can update the PRL in the Settings app.

Match the following information in the correct fields. Add an email account to a smartphone using port 143 for the incoming mail server and port 25 for the outgoing mail server. a. email: b. password c. incoming mail server d. outgoing mail server 1. p@ssw0rd 2. smtp-mail.sample.com 3. [email protected] 4. imap-mail.sample.com

Answer: a. email: 3. [email protected] b. password: 1. p@ssw0rd c. incoming mail server: 4. imap-mail.sample.com d. outgoing mail server: 2. smtp-mail.sample.com