Total SSC102
5. A bona fide occupational qualification means a. an essential function of the job c. disability accommodations are not required b. a method of evaluating employees d. a, b, and c
A
A writer may use street abbreviations (e.g., St. for Street) within an inside address when: a. abbreviating the word will create a balanced display. b. correspondence from the receiver uses such abbreviations. c. the writer is confident the receiver will understand the abbreviation. d. the writer is in a hurry.
A
Margo Clark keyed a letter written by Bill Ramkin and signed by D'Wayne Bullock. Which of the following sets of reference initials best represents this situation? a. BR:mc b. DB/mc c. DB/BR:mc d. mc
A
The four areas in which you analyze the receiver of a message are a. knowledge, interests, attitudes, and emotional reaction. b. knowledge, interests, attitudes, and gender. c. knowledge, interests, emotional reaction, and age. d. knowledge, interests, emotional reaction, and culture.
A
When a message extends to two or more pages, a. key the receiver's name, the page number, and the date starting one inch from the top edge of the paper. b. place the heading items two inches from the top of the sheet. c. the text begins on line 7. d. repeat the inside address and the date as shown on the first page of the document. e. use letterhead, and place the date two inches form the top edge of the paper.
A
Which of the following is NOT a requirement of a valid contract? a. written on a contract form c. offer and acceptance b. competency of parties d. legal subject matter
A
Which of the following is NOT part of the planning process? a. Apply the principles of business communication. b. Establish purposes. c. Outline the message content. d. Select the organizational plan.
A
Which of the following statements about instant messaging is NOT true? a. A professional tone with no slang is a hallmark of instant messaging. b. The content of an instant message should be limited to one or two thoughts. c. The message length is limited. d. The most-used feature of instant messaging is the "away" message alert.
A
An advantage of an oral message is that it a. accommodates lengthy and complex content. b. allows for immediate feedback. c. can have legal value. d. provides a permanent record.
B
If less than a full paragraph of letter text can be carried to a continuation page, the writer should: a. choose a larger font and use wider margins. b. revise the message to fit on one page. c. select a smaller font. d. use narrower margins.
B
The revising process includes all but which one of the following? a. Checking to see that business communication principles have been applied b. Determining whether the message is mechanically correct c. Thinking about the visual image the message creates d. Verifying the content for accuracy and completeness
B
What law prohibits discrimination based on race, color, religion, gender, or national origin when hiring, firing, compensating, or applying other employment conditions? a. Americans with Disabilities Act c. Privacy Act b. Civil Rights Act d. Federal Ethical Management Act
B
Which of the following items is not considered to be a standard letter part? a. Complimentary close b. Enclosure notation c. Heading d. Reference initials
B
Ruthann Rodgers is writing a personal business letter to her bank. Which of the following represents the correct format for the heading of her letter? a. August 6, 2011 1234 Avenue C Denver, CO 75926-3882 b. Ruthann Rodgers 1234 Avenue C Denver, CO 75926-3882 August 6, 2011 c. 1234 Avenue C Denver, CO 75926-3882 August 6, 2011 d. August 6, 2011 Ruthann Rodgers 1234 Avenue C Denver, CO 75926-3882
C
What law protects the right of employees to access information about themselves. a. Fair Credit Billing Act c. Privacy Act b. Federal Truth-in-Lending Act d. Fair Debt Collection Act
C
Which of the following is NOT a step in the proofreading process? a. Pay special attention to names, numbers, and unusual words. b. Read the material once for content, once for mechanics. c. Read the material to a colleague bottom to top. d. Use your word processing software spell checker to check for spelling errors.
C
Which of the following is the best subject line for an e-mail message? a. Budget Request b. Budget Request and Performance Appraisal Due c. Budget Request Due February 15 d. FW: RE: FW: FW: Budget Request
C
Which of the following salutations works best in a letter addressed to the attention of Barb Colby, the Marketing Manager at Jeckyl Manufacturing Company? a. Dear Barb: b. Dear Ms. Colby: c. Ladies and Gentlemen: d. To Whom it May Concern:
C
Which of the following statements about letterhead stationery is incorrect? a. It should not extend beyond the top two inches of the page. b. It may be professionally printed or created with computer software and a printer. c. Only contact information should be included in a letterhead. d. Some letterhead information can be printed at the bottom of the sheet.
C
The best organizational plan and best type of message for persuading someone to donate to a community project that feeds the homeless is a(n) a. direct, oral message. b. direct, written message. c. indirect, oral message. d. indirect, written message.
D
The letter format in which a subject line is standard rather than supplementary is the: a. full block format. b. modified block format. c. modified block format with indented paragraphs. d. simplified format.
D
What law gives employees the right of access to information about themselves? a. The Civil Rights Act c. Labor-Management Relations Act b. FERPA d. Privacy Act
D
Which of the following date displays is correct for a business letter? a. 03/06/2011 b. 12 Oct. 2011 c. 2011 January 07 d. May 16, 2011
D
Which of the following is an appropriate situation in which to use e-mail? a. Cancellation of a meeting scheduled for this afternoon b. Discussion of a job performance evaluation c. Negotiation of a salary increase d. Reminder of an upcoming deadline for budget submissions
D
Which of the following is the three-step process for developing business messages? a. Analyze receiver and situation, select organizational plan, and compose message content. b. Determine purposes, analyze receiver and situation, and compose message content. c. Plan, compose, proofread. d. Plan, draft, finalize.
D
06/03/2011 is an acceptable format for the date in a letter from an organization to one of its customers..
F
A grammar checker detects and corrects grammar and punctuation errors.
F
A thesaurus suggests alternatives or antonyms for words in a message.
F
Addressee and delivery notations are placed on an envelope, but not on a letter.
F
Although the language in which a letter is written may vary from country to country, the formats used for letter are standard worldwide
F
E-mail is so popular because it affords a high degree of privacy.
F
Ethics are binding rules of conduct enforceable by a governing agency.
F
Fair use means that only the owner of original works of authorship can use them.
F
Format and style of a message vary with the audience.
F
Grammar and spelling errors need not be corrected in business messages sent via e-mail.
F
If you don't see the copyright symbol or the word Copyright followed by the year, you can be certain the material is free of copyright.
F
If you inadvertently send an e-mail before you are ready, it is easy to retrieve or cancel the e-mail.
F
Letterhead stationery should be used for all pages of a letter.
F
Memos may have an internal or external audience.
F
Mixed punctuation means the salutation is followed by a colon, and the complimentary close has no punctuation.
F
Monitoring of e-mail by private employers is not allowed because e-mail is private and such monitoring is an invasion of privacy.
F
Once e-mail messages or other computer files are deleted, they cannot be retrieved.
F
REGISTERED MAIL is an addressee notation.
F
RSS feeds mean a published list of websites.
F
Research represents the most common Internet application.
F
Revising and editing are different names for the same process.
F
The "cc" feature of e-mail is used to ensure receivers' e-mail addresses are not made public.
F
The Civil Rights Act prohibits discrimination in employment for race, color, religion, and physical challenge.
F
The difference between executive letterhead stationery and standard letterhead stationery is the quality of the paper.
F
The first step in developing a business message is to draft the message.
F
The impression a message makes is based solely on its content.
F
The notation bcc stands for business courtesy copy.
F
The traditional outline method works well when generating ideas and determining how they relate to one another
F
The trend in business writing is to place the receiver's name in an attention line rather than keying it as the first line of the inside address.
F
Tweeting is a term for sending messages on MySpace.
F
Unsolicited telephone calls to a person on a no-call list are unethical but not illegal.
F
Use emoticons in business e-mail to give personality to your messages.
F
Websites need regular maintenance; at a minimum, semi-annual updates to a website should be made.
F
Writers should use the "more is better" principle when selecting the number and variety of word processing emphasis techniques to use in print and e-mail messages.
F
In a personal business letter, the date is keyed directly below the writer's return address.
T
Inappropriate use of e-mail or the Internet at work not only affects productivity but also may create a legal issue or result in loss of the employee's job.
T
Message purposes should be established within the framework of the four business communication goals.
T
Organizations and businesses, as well as individuals, use blogs and wikis.
T
Organizations select 20-pound bond for letterhead stationery not only because it looks good but also because it is durable.
T
Plagiarism is using someone else's ideas or original works and not giving credit to the source.
T
Proofreading is done before and after revising and editing.
T
Readability formulas assess the sentence length, complexity of sentence structure, and the number of syllables or characters in words.
T
Search engines may offer selection choices from broad topic categories before entering a term for a specific search.
T
Secondary purposes support the main idea in a written message.
T
The color and quality of the paper used for an envelope should match that used for the letter
T
The complimentary close Respectfully is too formal to use with the salutation Dear Rob.
T
The most important information in an e-mail should be the opening sentence or paragraph.
T
The primary purpose of a wiki is collaborative editing and writing.
T
The revision stage allows the writer to make changes that add strength and distinctiveness to the message.
T
The spacing used for the body of a memo is the same as that used in a full-block letter.
T
Using a greeting before and a signature after the text of an e-mail message is a function of style, not a format requirement.
T
With technology, collaborative writing may occur as an interactive or an independent act.
T
A bona fide occupational qualification (BFOQ) is an essential job function that can legally be required for hiring of applicants.
T
A distribution list may be used when multiple receivers are sent the same e-mail message.
T
A federal electronic signature law endorsed contractual arrangements through electronic signatures logically associated with a record and encrypted for privacy.
T
A letter may be used for formal communication between an organization and its employees.
T
A message with long words and sentences may have a high readability level even if the words are familiar and the sentences are easy to understand.
T
A postscript may be keyed or handwritten.
T
A subject line is considered part of the letter body.
T
A user-friendly web design and effective navigation enhance the credibility of a website.
T
Advances in technology allow individuals to self-select what, when, and where electronic messages are sent and received.
T
All computer programs are not compatible when it comes to attachments, and some e-mail programs don't support multiple attachments.
T
An advantage of a written message is that it is a permanent record that may have legal value
T
An advantage of oral messages is that they can be transmitted quickly.
T
An enclosure notation alerts the receiver that something has been included with the letter.
T
An enforceable contract may result from a letter or signed notes on a napkin if it has these elements: offer and acceptance, competency of parties, legality of subject matter, and consideration (money, motive, or promise exchanged).
T
BlackBerry, Treo, and iPhone are mobile phones that can connect to the Internet.
T
Blogs are more conversational in tone than a business letter.
T
Business e-mail should be developed using the same three-step plan as other messages.
T
Changing writing methods can help overcome writer's block.
T
Copyright is a legal protection for the author or owner of written work, art, music, photographs, multimedia, and computer software that controls reproduction, distribution, and sale of copyrighted work.
T
Employees should treat e-mail, voice-mail, and other electronic messages that they send as if they will be public knowledge.
T
Facebook, LinkedIn, and Ning are examples of social network sites
T
Google is a search engine that offers tools and special services for individuals and businesses.
T
Hoteling provides alternative office space for mobile workers and provides computer connections and phone service.
T
