Training & Development Ch. 1 Cragun

Arrange the steps in the training design process used for developing training programs in the correct order of occurrence

1. Conducting assessment of learning needs 2. Assuring employees' readiness for training 3. Developing a learning environment 4. Developing an evaluation plan 5. Choosing the training method 6. Monitoring and evaluating the program

Identify the specific human resource management practices that are used to support work teams

Emphasizing and rewarding ongoing training. Involvement of employees in the performance improvement process.

The highest level of national recognition for quality that a U.S. company can receive is the _______, which was created by public law

Malcom Baldrige National Quality Award

Skills in science, technology, engineering, and math are referred to as

STEM skills

Which of the following trends are observed in training practices?

Technology-based learning has helped enhance learning efficiency, as shown by decrease in the reuse ratio since 2010. Self-paced online learning is the most commonly used mode of technology-based learning.

________ refers to the adoption of a novel concept or behavior by a company

change

Talent management is becoming increasingly more important because of

changes in demand for certain occupations and jobs

Which of the following quality management principles form the basis of the ISO 9000? (2 out of 8)

customer focus people involvement

Learning strategist

decides how workplace learning can be used optimally to help meet the company's business strategy

___________ ____________ refers to the degree to which employees are completely involved in their work and the strength of their commitment to their work and the organization

employee engagement

____________ _______________ ______________ refers to the integrated use of training and development, organizational development, and career development to enhance individual, group, and organizational effectiveness

human resource development

The policies, practices, and systems that influence employees' behavior, attitudes, and performance are referred to as

human resource management

Identify the trends in the demographics and diversity of the workforce in the United States

increase in the share of older workers increase in racial diversity

Informal learning refers to learning that

involves action and performing

Which of the following is a flaw of the instructional system design model?

it adds time and expense to creating a training program

The process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge can be referred to as

knowledge management

Customer capital

refers to the value of relationships with persons or other organizations outside the company for accomplishing the goals of the company

Personal knowledge based on individual experiences that is difficult to codify can be referred to as

tacit knowledge

Formal training and development refers to

training and development programs, courses, and events that are created and organized by a company

The ATD competency model describes

what is required for an individual to be successful in the training and development field

Which of the following are the core values of Total Quality Management

Quality is developed into a product or service so that errors are prevented from occurring. Methods and processes are developed to match the requirements of internal and external customers.

A company's ability to maintain and increase its market share in an industry is referred to as

competitiveness

An important training issue that alternative work assignments present is to prepare managers and employees to

coordinate their efforts so that such work arrangements do not affect customer service or product quality

Professional specialist

creates, delivers, and evaluates learning and performance solutions

In a company, knowledge workers are

employees who contribute to a company by sharing what they know

The knowledge that is well documented, easily communicated, and easily transferred from person to person is referred to as

explicit knowledge

TRUE OR FALSE: Designing work, compensating employees, and enhancing labor and employee relations are outside the purview of human resource management.

false

TRUE OR FALSE: in the context of training and development, the highest amount of learning content concerns basic skills

false

Identify the potential uses of social networking in training and development

gathering employee opinions knowledge sharing, capturing, and storing

The knowledge (know what), advanced skills (know how), system understanding and creativity (know why), and motivation to deliver high-quality products and services (care why) is referred to as

human capital

Training can aid companies meet the quality challenge by teaching employees a concept known as

lean thinking

Which of the following reasons are given for offshoring factory and other jobs?

lower labor costs availability of a skilled labor force

Development is similar to training, except that it tends to be

more future-focused

Which of the following are training providers outside the company?

product suppliers colleges and universities

Competitiveness

refers to a company's ability to maintain and gain market share in its industry

Social capital

refers to relationships in a company

Intellectual capital

refers to the codified knowledge that exists in a company

Human capital

refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that a company's employees invest in their work

Rank the different generations in a workforce in the chronological order of their birth

silent generation baby boomers generation x echo boomers digital natives

The process of measuring, analyzing, enhancing, and then controlling processes once they have been brought within the narrow Six Sigma quality tolerances or standards is referred to as the

six sigma process

Project manager

strategizes, receives, and monitors the delivery of learning and performance solutions to support the business

__________ refers to the organized and strategic effort by a company to utilize bundles of human resource management practices, including acquiring and assessing employees, learning and development, performance management, and compensation to attract, retain, develop, and encourage well-skilled employees and managers

talent management

Identify a true statement about the Malcom Baldrige National Quality Award

the award winners usually do well in Human Resources practices, including training and development

Human Resource Management

the policies, practices, and systems that influence employees' behavior, attitudes, and performance

Which of the following is true about virtual teams?

they can form partnerships with suppliers or competitors to pull together the required talent to complete a project

__________ is a company-wide effort to constantly enhance the ways people, machines, and systems accomplish work

total quality management

Business partner

utilizes business and industry knowledge to enhance performance through training