Trouble shooting printers 4.6

Which of the following can cause a printers queue to back up?

A printer that has no paper in it will continue to accept print jobs

What tool should you use to clean toner that has built up within a printer?

A toner vacuum.

If your laser printers fuser roller is warped. which output symptom will you observe?

A wared or worn fuser roller will produce horizontal lines or white spaces ona a printer output.,

Printers printouts are faded. You replaced the toner cartridge, but the printouts are still faded. What is the source of the problem

Faded prints can be the indication of a bad toner cartridge or a bad fuser. (The compponent that applies pressure and heat to the paper to adhere the toner particles to the paper.)

Consistent error code of paper jam happens frequently, what should you do if error is still there and jam is removed.

Frequent paper jams indicate that the printer needs cleaning or that some of its compenents such as the rollers are becoming worn

If you observe ghosted images on printouts, what might you try first to troubleshoot the problem

Ghosting can occur from incompatible print drivers. Update the drivers and try again.

When you use a laser printer, the toner is not fused to the paper, what can you do to fix the problem

If the toner is not fused to the paper, follow the mans. instructions to set fuser mode for the paper, then adjust the fuser roller then clear the paper path, and finally, ensure you're using good quaility paper

If you see garbled uotputon your printer, which printer attribute should you check?

It is liklely that the printer is out of memort. Large print jobs can cause a printer to run out of memory and cause garbled printouts

Several users complain that a newly repaired printer is not priniting forthem. what do you first susspect.

It is possible the system that has been taken offline and then brought back online for maintenance purposes has confused the Windows systems and workstations have set the printer as offline.

Which of the follow is a common cause of low-quality image printing from a laster printer?

Poor quality paper is a common cause of low quality image printing in laster printers. Always use a quality paper that is recommended for laser printers

When you try to print to a network printer that you know you have access to and recieve an access denied message, what do you do to resolve the issue?

Power cycle the unit to refresh it's connections.

What issues should you check if you have ghosting text from previous jobs appearing on newly printed pages?

Printer drivers, Printer memory, cabeling.

Printer has an error code, what is the first thing you should doi upon seeing an error code?

Research and review the man/ error code to detrimne what problem caused the code.

What can cause verticle lines ona laser printer.

Scratched print drum, substandard refilled toner cartridge, dirty primary corona wire. (A dirty fuser roller will not produce vertical lines on a laser printer output. Most common is a Substandard refilled toner cartridge

What would require you to clean the corona wire in a laser printer?

Seeing repeating vertical lines or white spaces on your print out.

What tool is helpful to determin where a print job is failing?

The printer spooler (or print spool service) can be a useful tool when determining where a print job is failing. If the job is getting through the spooler, then it may indicate a hardware issue, but if it sont, then it could be an issue with the application that the job was sent from or a connection issue.

If you see streaks on a printed page, what part of the printer needs to be cleaned?

The printers head's p[ening are likely clogged and need to be cleaned to prevent further streaking.

Which problem causes a printer to pick up 2, 3, or more pages at once?

The printers pickup and path wheels become worn with use.

You have updated your printer drivers, but you still have ghosted printer output. What do you try next to resolve the problem?

Try adjusting the printers resilution setting. It is possible that the setting is too high for the printer or too low to obtain good results

You recive multiple calls from users who cannot connect to a network printer. What do you do as a quick troubleshooting step towards resolution

Unplugging and replugging in the Ethernet cable from the wall can refresh it's connection