UCONEXAM22 Uconnect Customer FAQs
When an onscreen message appears asking for permission to begin a software update, what should the customer do?
Allow the update at a time when the vehicle will not be driven again for several hours.
How do you re-pair a phone to a Uconnect System?
Delete devices from the phone and the Uconnect System, and start pairing process again.
What is the most likely cause for a phone to stop connecting via Bluetooth to a Uconnect System?
NOT-Additional phone is paired, which automatically un-pairs the first phone.
When a customer is having Wi-Fi hotspot connectivity issues after subscribing to it and successfully activating the system, what should you advise?
NOT-Deactivate the hotspot from the Uconnect screen, turn the radio off/on and reactivate the hotspot.//NOT- Tell him to wait 24 hours to ensure that any system update has time to integrate into the system.
Whether your customer calls you for help or brings the vehicle into the Service department for Uconnect issues, what is the first step you should take?
Preform a system restart.
A customer is very interested in a Wagoneer's Wagoneer app, but isn't ready to buy, so the vehicle is not enrolled. What is the recommended way to show the customer more about the app?
Download the app to your own phone and use the "Demo Mode" to help the customer understand key features.
A customer's iPhone is paired to Uconnect, but text messages don't appear on the Uconnect touchscreen. How should you respond?
Help her to ensure that "Show Notifications" is activated on the iPhone.
A customer answers "Yes" by pressing the soft key when Uconnect asks if he would like to begin pairing, but the system cannot find his phone. How should you respond?
Help him to ensure that Bluetooth is activated on his phone.
What is the most complete and accurate way to identify which Connected Services are featured on a specific vehicle?
Look up the VIN on IShowroom.
A customer with a Uconnect 4 NAV system is looking for a new vehicle. What should you present to them?
Matching technology
When customers complain that Apple CarPlay or Android Auto have stopped working on their Uconnect 5 system, what should they do first?
NOT-Reset the Uconnect Radio by pressing and holding the power button for more than 10 seconds.
Which of the following is true of preforming a "Return to New" function on a Uconnect Connected Services trial Period, for a vehicle that was mistakenly enrolled before the sale?
NOT-The vehicle can be "Returned to New" with just a phone call to provide the Dealer Code and VIN, with Sales Manager authorization.
After an automatic Uconnect update, what might owners need to do?
Re-pair Bluetooth phones ad reset radio station presets.
Phone contact that contain ____________, may mean the customer has difficulty using voice commands to place calls.
Symbols such as ampersand or "Thumbs Up"
A customer asks, "Why doesn't TomTom Navigation on my Uconnect 5 NAV help me avoid traffic jams?"
The customer has not activated TomTom Traffic and Travel Services, which provide access to the real time traffic data.
The customer's Uconnect 4 system doesn't launch Android Auto when the phone is connected. What is the probable cause?
The customer has not yet downloaded the Android Auto app from the Google Play Store.
A customer says, "I just bought this new cable for my Uconnect 4 system and Apple Carplay has stopped working consistently." What should you do to help?
Verify that the cable is supplied by the phone manufacturer and that the port is free of lint and particles.
Some customer report that their Uconnect 4 System doesn't always recognize Apple CarPlay/Android Auto. What might you suggest?
With the radio powered on, plug and unplug the cable to assist Uconnect in recognizing the device.
A customer wants to pair a second phone but notices that the system doesn't ask her is she would like to pair a phone. Which of the following is true when you assist her?
You should confirm that the system does not prompt the customer to connect a new phone when one is already paired and walk her through the steps for adding another phone.
If the Uconnect 4 System's embedded voice recognition doesn't recognize a customer's voice command, what should you ask the customer to help troubleshoot the issue?
Are there any background noises that might be interfering?
