Under 100 plus others - MGM Test 2

Which of the following is an example of a rule?

"An employee who comes to work intoxicated will be terminated immediately."

Take ownership and accept responsibility

Avoid holding grudges when you are wrong. Instead - absorb, learn, understand, and move on.

Referent power

Derived from one's personal attraction (strong, visionary leadership) a type of power

T/F The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times.

False

Management Science

Focuses on using mathematics to aid in problem solving and decision making

Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers. board lower-level advisory team functional

Functional A functional manager is responsible for just one organizational activity.

When analyzing the "W" in SWOT analysis, Roberta, the manager might be assessing

High turnover of employees

(2) The father of industrial psychology is

Hugo Munsterberg

In the third step of rational decision making (evaluating alternatives and select a solution), you need to evaluate each alternative not only according to cost and quality but also according to the following questions: _____

Is it ethical, feasible, and effective?

(1) To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role. leadership ; negotiator ; spokesperson ; figurehead ; liaison

Leadership

in an __________ the purpose is to motivate subordinates

MBO

_____ can be another term used for a goal. Vision Task Business plan Norm Objective

Objective

motivate subordinates

The purpose of MBO is to

(2) Frank and Lillian Gilbreth identified 17 basic units of motion that they called therbligs ; action works ; units ; movements ; time frames

Therbligs

efficiency

Today, companies emphasize _________ with production. efficiency, diversity, increased synergy, training, employee happiness

Every five years, the upper-level managers of Zebra Technology meet to develop a new large-scale action plan that will set the direction for the company for the next five years. In that meeting the managers will work on developing a strategy.

True

SWOT analysis

Vicky keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and to discern possible threats from the competition. In which activity is Vicky engaged? the synergistic approach SWOT analysis corporate spying management by observation competitive intelligence

the decision making was conscious

Which of the following causes of the cheat are probably true?

Fredrick W. Taylor and the Gilbreths

Who pioneered scientific management ?

________'s mission is to provide low-interest loans to developing nations for improving transportation, education, health, and telecommunications Trading Bloc International Monetary Fund World Bank Mercosur

World Bank

single product strategy

a company makes and sells only one product within its market

embargo's

complete ban on trade (imports and exports) between one country or another

Hierarchy culture (a type of organizational culture)

has internal focus values stability and control over flexibility formalized, structured work environment

The three types of MBO objectives are

performance, behavioral, and learning.

planning

your set goals and decide how to achieve them

BCG Matrix

2X2 matrix that shows Market Growth Rate & Market Share (look at figure 6.5)

What is a mission statement?

A statement expresses the purpose of the organization. Whether the organization is for-profit or nonprofit, it identifies the goods or services the organization provides and will provide. Sometimes it also gives the reasons for providing them (to make a profit or to achieve humanitarian goals, for example).

trading bloc consisting of 10 countries in Asia is the ______

ASEAN

__ involves using sound reasoning to analyze situations, make decisions, and solve problems.

Critical thinking

The planning/control cycle has two planning steps. They are

(1) make the plan, then (2) carry out the plan.

Mutual-benefit organizations (example)

(i.e. political parties, farm cooperatives, labor unions, trade associations, clubs) are all examples of what

What are values statements?

- What the company stands for: its core priorities, the values its employees embody, and what its products contribute to the world - What values do we want to emphasize?

What are the three principles that underlie strategic positioning?

1. Strategy is the creation of a unique and valuable position. • Few needs, many customers • Broad needs, few customers • Broad needs, many customers 2. Strategy requires trade-offs in competing. 3. Strategy involves creating a "fit" among activities.

4 areas of sustainable competitive advantage

1. responsive to customers 2. innovating 3. quality 4. effectiveness

differential rate

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system. Multiple Choice sliding scale increasing wage differential rate wide wage merit pay

________ focus(es) on developing a comprehensive program for long-term success. A) Strategic planning B) Mission and vision statements C) Organizational diversity D) TQM E) A synergy agenda

A) Strategic planning

What is a flattened organization?

An organization that has removed one or more layers of management, creating better communication and faster business processes.

to keep a strategic plan

Bryan Barry suggests engage people keep it simple stay focused keep moving

How would you describe Amazon's commitment to continuous evolution?

It is their strategy or strategic plan

specific, measurable, attainable, results-oriented (reasonable), target dates (timely)

Smart goals

Task-oriented leadership behaviors (two types initiating-structure leadership and transactional leadership)

These ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission.

Strategic Planning

Top Management 1-5 years * long-term decisions about overall direction of origination * future oriented * pay attention to outside environment

T/F Maquiladoras are manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens.

True

What are the two types of information that organization charts reveal about organizational structure?

Who reports to whom, Who specializes in what work

Motivating employees

_ is the overall goal of MBO. Motivating employees Controlling subordinates Controlling costs Increasing market share Terminating low-performing employees

trend analysis

a hypothetical extension of a past series of events

strategy

a large-scale action plan that sets the direction for an organization

planning begins with 3 attributes

a mission statement, vision statement, values statement

What is benchmarking?

a process by which a company compares its performance with that of high-performing organizations

Sanctions

a trade prohibition on certain types of products or services for a specific reason (for example, nuclear proliferation)

People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance. high self-efficacy an external locus of control an internal locus of control high self-monitoring low self-efficacy

an internal locus of control

What is a matrix structure?

an organization combines functional and divisional chains of command in a grid so that there are two command structures-vertical and horizontal

What is strategic positioning?

attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company

When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ _____ while simultaneously paying attention to the_______ _____. ____ _____;_____ ______

big picture;necessary details

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ______ through the organization. Multiple Choice move upward change significantly move outward into the community cascade down become less refined and more generalized

cascade down

A consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways is known as a _____. modification expert conversion specialist development counselor transformation consultant change agent

change agent

What caused the World Bank's chief economist to step down in 2018?

chilean officials claimed it deliberately skewed the country's economic data

decision

choice made from among available alternatives

Transactional leadership (a type of task-oriented leadership behaviors)

clarifies employees' roles and task requirements and provides rewards and punishments contingent on performance.

The growth, stability, and defensive strategies are ____. leadership strategies common grand strategies types of differentiation plans cost-leadership strategies stabilization strategies

common grand strategies

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.

commonweal

Which viewpoint emphasizes that a manager's approach should vary according to the individual and the environmental situation?

contingency

A graph of decisions and their possible consequences is a ______. resolution graph decision-result assessment decision tree decision structure corporate hierarchy

decision tree

A person's ________ reflects the combination of how he or she perceives and responds to information. A) decision-making style B) time orientation C) Big Data perception D) location on the introvert/extrovert scale E) ambiguity index

decision-making style

Controlling

defined as monitoring performance, comparing it with goals, and taking corrective action as needed

What strategy is American Tile Corp. using when it acquires a company that makes industrial cleaning products which American Tile doesn't currently offer?

diversification

People high in ______ are responsive to others' social and interpersonal cues. agreeableness external locus of control emotional intelligence self-efficacy self-esteem

emotional intelligence

What is step 1 in the strategic management process

establish mission,vision, and value statements

standards of right and wrong that influence behavior are ____.

ethics

(8) Espoused values are _____. explicitly states values and norms preferred by an organization ; profit and cost expectations stated in the business plan ; the values and norms actually exhibited in the community ; physical manifestations of an organization's core beliefs ; a narrative based on true events which emphasize a particular value

explicitly stated values and norms preferred by an organization

World Grocer sells high-quality products and grocery items that are unique to its highly populated area; in addition, it offers delivery for customers who are unable to leave their home and a number of regular workshops regarding healthy eating. By offering these types of products and services, World Grocer is pursuing a _____ strategy.

focused-differentiation

Which two of Porter's competitive strategies are appropriate when addressing a narrow market?

focused-differentiation, cost-focus

3 common grand strategies

growth, stability, defensive

When it comes to decision making, it is accurate to say that groups _____. that are larger make higher-quality decisions take less time to make decisions, and the larger the group, lower the quality of the decision take less time to make decisions, and their decision-making accuracy is higher take less time to make decisions, and are more confident about their choices than individuals are have higher decision-making accuracy when group members know a good deal about the relevant issues

have higher decision-making accuracy when group members know a good deal about the relevant issues

emotional stability

how relaxed, secure, and unworried one is

Cross-functional teams

include members from different areas within an organization, such as finance, operations, and sales a type of team

cost leadership strategy

keeping costs and prices low for a wide market or service below those of competitors and to target a wide market

As the US represents only 5% of the world's population, Disney seeks to enter new markets. One important factor to consider when entering a new market is the country's ____________.

language

assessing current reality

look where org stand internally and externally tools to assess- competitive intelligence, SWOT analysis, forecasting, benchmarking, and Porters model for industry analysis

operational control

monitoring performance to ensure that operational plans - day-to-day goals - are being implemented and taking corrective action as needed a type of control

___ is the overall goal of MBO.

motivating employees

a business firm with operations in several countries is a

multinational corporation

A goal is also known as a(n) ____.

objective

Computer-assisted instruction is usually a form of _____. management selection on-the-job training off-the-job training managerial development orientation

off-the-job training

differentiation strategy

offering products or service that are of unique and superior value compared with those competitors but to target a wide market

results oriented

only a few goals should be chosen say 5 for any work unit they should be results oriented they should support the organizations vision start with word "to" and followed with action oriented verbs

_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

operational goals

When a manager is so frantic to get rid of the problem that he or she can't deal with the situation realistically, this is known as ____. life avoidance panic defensive avoidance avoidance management a fog reaction

panic

________ is another word for ethnocentrism

parochialism

extrisnic rewards

payoff a person receives from others for performing a particular task (a reward)

______ can help workers focus on critical problems, choices, and opportunities.

planning and strategic management

Results-oriented leadership (4 types, consideration, empowering leadership, ethical leadership, servant leadership)

primarily concerned with the leader's interactions with his or her employees

A standing plan that outlines the response to particular problems or circumstances is a(n)

procedure

Conflict

process in which one party perceives that its interests are being opposed or negatively affected by another party

A ___________ is a single-use plan encompassing a variety of projects or activities.

program

A single-use plan encompassing a variety of projects or activities is an example of a ___.

program

single use plans

programs and projects plans developed for activities that aren't likely to be repeated in the future

a mission statement expresses the

purpose of an organization

Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to ____. stop producing products needing the Ace part pay lower prices for the Ace parts be more profitable increase company synergy put up with poor-quality products

put up with poor-quality products

The "measurable" aspect of a SMART goal refers to its ability to be _____.

quantified

Introducing a practice that is new to the industry is called a(n) ______ change. adaptive innovative revolutionary radically innovative reactive

radically innovative

Laura turns off lights when she leaves a room, brings her water bottle from home and refills it throughout the day, and walks to work. Laura is

reducing her carbon footprint

The head librarian issued a directive that "Absolutely no food or drink are allowed in the library." She issued this directive because several computers and keyboards in the computer labs, as well as several study cubes, were recently damaged by spilled drinks and food. This is a(n) ___________ issued by the librarian.

rule

What are the two types of goals in business?

short-term, long-term

program

single use plan encompassing a range of projects or activities

goals

specific commitment to achieve measurable results within a stated period of time

SMART goals

specific, measurable, attainable, results oriented, target dates

Many customers have visited Sally's Diner for decades because of their friendly service. Most customers feel that Sally's is the friendliest placed around. The friendly service at Sally's is an example of a company _____. weakness strength opportunity vision threat

strength

With SMART goals only a few goals should be chosen, and they should be results-oriented, that ____.

support the organization's vision

In Dr. De Bono's Six Thinking Hats, who wears the blue hat?

the person serving as the control function, they ensure that all six hats are being used.

According to management scholar Henry Mintzberg, which of the following is true of managers?

they have work that is characterized by fragmentation, brevity, and variety

What is cost-leadership strategy?

to keep cost/prices lower than competitors and to target a wide market

focus differentiated strategy

to offer products or service that are of unique and superior value compared to those of competitors and to target narrow market

Using 360-degree feedback appraisals to trigger pay and personnel decisions puts ______ at risk. development trust change performance training

trust

Delux Technologies makes and sells only one product, a high-quality processor for mainframe computers. Delux was recently approached by Imagination Station, a large computer manufacturer, about purchasing their company. Imagination Station is engaging in

vertical integration.

forecasting

vision or projection of the future

Roberto was recently promoted, and his salary increase includes retirement investment options, so he has decided to take part in an ESOP. This means that Roberto

will be buying or receiving shares of his company stock

The company dress code and award ceremonies are part of its ____. ethical codes observable artifacts organization benefits mission statement core values

observable artifacts

When considering SWOT analysis, what is an example of an organizational weakness?

obsolete technology

standards of right and wrong that influence behavior are _____

ethics

What is step 3 in the strategic management process

formulate corporate, business, and functional strategies

A company's _____ is the purpose of the organization.

mission

Alana, the children's department manager at Shoe Mart, has eight employees in her department, and all of them report directly to her. The eight employees who report directly to Alana are her _____.

span of control

An import quota is a(n) ____. trade encouragement embargo export fee trade barrier type of dumping

trade barrier An import quota is a trade barrier in the form of a limit on the numbers of a product that can be imported.

To better meet corporate goals this year, Yumiko, a CEO, is encouraging her managers to focus on the major functions of management, which are

planning, organizing, leading, controlling

A single-use plan encompassing a variety of projects or activities is an example of a ___. project policy procedure program rule

program A program is a single-use plan encompassing a range of projects or activities.

A _____ is a single-use plan encompassing a variety of projects or activities.

project

Harriet, the store manager, asked Lou to organize the prize giveaways for the store's grand reopening. Lou is organizing a(n) development. project. program. policy. agenda.

project

Harriet, the store manager, asked Lou to organize the prize giveaways for the store's grand reopening. Lou is organizing a(n) Multiple Choice development. project. program. policy. agenda.

project

Paula, the store manager, asked Tom to organize the prize giveaways for the store's grand reopening open house. This plan is an example of a(n) ___.

project

refer to Figure 6.2. The "feedback loop" in the strategic-management process involves

revising actions if necessary.

A company with authority centralized in a single person, a flat hierarchy, few rules, and low work specialization is a characteristic of an organization with a _____.

simple structure

Which of the following circumstances is unlikely to increase the success of OD? goals geared to short term results top management support single intervention goals geared to long term results consideration of cross-cultural differences

single intervention

What is a business plan?

- A document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success

Why planning and strategic management are important?

1. Providing direction and momentum 2. Encouraging new ideas 3. Developing a sustainable competitive advantage

"Who are our customers? What are our major products or services? In what geographic areas do we compete?" A good ________ will answer these questions. A) vision statement B) code of ethics C) mission statement D) value pact E) management belief statement

C) mission statement

Applications, résumés, interviews, and employment tests are known as ______ tools. performance sorting investigation recruitment selection

SELECTION

_____ are plans developed for activities that are not likely to be repeated in the future, such as plans for programs or projects. Multiple Choice Standing plans Lone-use proposals Solo plans Single-use plans Individual arrangements

Single-use plans

jointly set objectives - 3 types

improvement, personal development, maintenance

Initiating-structure leadership (a type of task-oriented leadership behaviors)

organizes and defines what employees should be doing to maximize output

True or false: One reason a company might create a bad strategic plan is because they make incorrect assumptions about what will happen in the market going forward.

True

what is our reason for being?; what do we want to become?

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these?

___________ refers to educating technical and operational employees in how to better do their current job. Assessment Development Orientation Training Evaluation

Training

Goal displacement, satisficing, and groupthink are ____.

disadvantages of group decision making

diversification strategy

operating several businesses in order to spread the risk

cascading goals

process of ensuring that strategic goals set at the top

What four characteristics are being addressed in a VRIO analysis?

value, rarity, imitatibility, and organization

______ means that anyone can be dismissed at any time for any reason at all, or for no reason. Capricious dismissal Quid pro quo Nonrational dismissal Employment at will Fair termination

Employment at will

Which management viewpoint saw humans as cogs within a machine?

classical

Jose, the sales manager, is working on the problem of increasing sales by using the rational model of decision making. In the first step he identified the problem of his employees needing more training. In the second step he thought of alternative solutions; and in step three he evaluated alternatives and selected a solution. In the fourth step, Jose needs to _____. select a contingency plan do more research to look at types of training implement and evaluate the training program chosen determine how costly the solution will be set up a diversity and synergy training plan to increase the chances of success

implement and evaluate the training program chosen

How high priority is this situation? How believable is the information about the situation? How quickly must I act on the information about the situation? These are three questions concerning ways to evaluate _____. analytics, heuristics, and credibility importance, credibility, and urgency profitability, reliability, and efficiency outcomes, credibility, and ethics priorities, reliability, and service

importance, credibility, and urgency

Dominique owns an international grocery store where customers can purchase products from other countries. Dominique's store is an example of a company that ____.

imports

International Fabric buys products for its customers from over 30 countries. The retailer is an example of a company that ____.

imports

Dominique owns an international grocery store where customers can purchase products from other countries. Dominique's store is an example of a company that ____. exports inputs imports countertrades globalizes

imports When importing, a company buys goods outside the country and resells them domestically.

Blue Ocean Strategy

in this book by Chan Kim and Renee Mauborgne they define a blue ocean as a completely new market in contrast to a red ocean in which industry boundaries are defined and accepted an the competitive rules of the game are known a company creating a new uncontested market space that makes competitors irrelevant, creates new consumer value and decreases cost

Big data

includes not only data in corporate databases but also web-browsing data trails, social network communications, sensor data, and surveillance data

Escalation of Commitment Bias

increase their commitment to a project despite negative information about it

Hannah, an engineer for an oil company, is interested in working overseas at this stage of her life because she knows that foreign work experience demonstrates ____ to potential employers. discipline and a strong will independence and strong leadership skills good management skills independence, resourcefulness, and entrepreneurship independence, resourcefulness, and discipline

independence, resourcefulness, and entrepreneurship Foreign experience demonstrates independence, resourcefulness, and entrepreneurship, according to management recruiters.

Consider the following situation: Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because polluting the stream helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because doing so is also in the farmer's best long-term interests. This type of thinking reflects the _____ approach to deciding ethical dilemmas.

individual

Sociocultural forces

influences and trends originating in a country's, a society's, or a culture's human relationships and values that may affect an organization

Demographic forces

influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin

changes in the economic, political, legal, and technological global system that may affect an organization are ______ forces. demographic local internal stakeholder international technological

international International forces are changes in the economic, political, legal, and technological global system that may affect an organization.

Imported quota

limits on the number of a product that can be imported

(2) The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using scientific management ; goal management ; management science ; statistical management ; behavioral science

management science

An organization where authority is centralized, tasks and rules are clearly specified, and employees are closely supervised is called _____.

mechanistic

"to offer the lowest prices on new hardcover books, anywhere in the world" is an example of a _________

mission statement

Quality Vacuum has been manufacturing excellent vacuum cleaners for over 50 years. In the employee break room is a banner that reads, "We will always provide the highest-quality vacuums at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders." This statement is Quality Vacuum's ______ ______.

mission statement

_____ is the overall goal of MBO.

motivating employees

Sox for All is a global nonprofit organization that works with schools and various companies to donate socks and shoes to poor children throughout the world. Sox for All is an example of a

multinational organization

Paula, the CEO of EnviroSystems, has only three people reporting to her, the vice president of marketing, vice president of HR, and vice president of accounting. Paula has a _____.

narrow span of control

With the community interested in eating healthy, Sue Ellen, a restaurant owner, is considering adding more vegetarian dishes to her menu. This decision is uncertain and risky, and she finally decides to go with her gut feelings. This is an example of _______.

nonrational decision making

For MBO to be successful, top management must be committed to the program, MBO must be applied organizationwide, and Multiple Choice employees need to provide continuous feedback to each other. objectives must cascade. objectives must be generated from the bottom up. objectives must remain fixed and unchanging. there must be community support.

objectives must cascade.

A company dress code and award ceremonies would be part of

observable artifacts

Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n)

operational goal

policy

outlines general response to a designated problem or situation

business model

outlines the need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?

output

A local farmer grows and sells tomatoes and beans to the local grocers. Using the systems viewpoint, the tomatoes, beans, and profits that are earned from the sales are known as a(n) _____. therblig transformational process result input output

output Outputs are the products, services, profits, losses, employee satisfaction or discontent, and the like that are produced by the organization. Whatever comes out of the system is an output.

Airbus Inc., a company that builds airplanes, typically orders parts for its airplanes from other companies. ________ is the practice Airbus Inc. is using.

outsourcing

Which of the following is not one of Scott Berkun's seeds of innovation for organizations? necessity wealth and money philanthropy hard work in a specific direction curiosity

philanthropy

Paul and Anna Jones are wealthy entrepreneurs who are very interested in helping children who have been abused. Their goal is to donate a percentage of their company profits to helping these children. The Jones's actions are an example of _____. philanthropy corporate ethics mentoring corporate governance corporate sustainability

philanthropy Philanthropy is defined as making charitable donations to benefit humankind.

Some businesses have created open-area workspaces where employees sit at desks that are side-by-side and no walls are between them. This is to foster collaboration among the staff. What aspect of culture change does this represent?

physical design

To ensure that plans are moving in the right direction, managers can use the ______. satisficing strategy synergy method efficiency plan means-ends chain planning/control cycle

planning/control cycle The planning/control cycle describes a constant feedback loop designed to ensure plans stay headed in the right direction.

To ensure that plans are moving in the right direction, managers can use a(n)

planning/control cycle.

Blake has managed several restaurants for over 50 years and is close to retirement. With his maturity and business experience, his decisions are sound, based on solid, proven values. Blake tends to be an independent thinker who focuses on empowering his employees. Blake manages at Kohlberg's ______ level of personal moral development.

post conventional

Identify a way in which an organization can promote high ethical standards on the job.

reward ethical behavior

(8) "Be all you can be is an example" of a(n) formal statement ; role modeling ; rite and ritual ; slogan or saying ; story, legend, or myth

slogan or saying

Michael Porter defined _____ as an attempt to achieve sustainable competitive advantage by preserving what is distinct about a company.

strategic positioning

3 Grand (corporate) Strategies

1. Growth (expansion) 2. Stability (little or no change) 3. Defensive (reduction)

Strategic planning is done by _____ managers.

top

Cascading goals

1. top management must be committed 2. goals must be applied organization wide 3. goals must "cascade" (be linked consistently down through the organization)

"What shall we do about the problem?" is the question that would most likely be asked during the ______ stage of OD. feedback evaluation treatment or intervention changing diagnosis

treatment or intervention

(6) The basic assumption that the picture of the present can be projected into the future is the basis of a strategic goal ; business plan ; trend analysis ; vision statement ; SWOT analysis

trend analysis

Common purpose, one of the four common elements of organizations proposed by Schein,

unifies members and helps everyone understand the organization's reason for being.

_________ is another term for a defensive strategy.

A retrenchment strategy

______ are the relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior. These beliefs may include the idea that employees should be promoted solely on the basis of merit, that no bribes will be paid to foreign officials to obtain business licenses, and that companies should offer extended maternity leave upon the employee's request.

values

Four Seasons Lawn and Landscaping provides customers with quality and value, treats others as they want to be treated, and practices open communications with all stakeholders. These are part of their

values statement

is the proposed action legal?

Based on the ethical decision tree, on which question did the organization, Volkswagen, go wrong?

ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

Conceptual skills consist of the 1. ability to think practically 2. ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together. 3. job-specific knowledge needed to perform well in a specialized field. 4. ability to work well in cooperation with other people to get things done.

______ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job. Bullying Affirmative action A hostile working environment Quid pro quo Discrimination

Discrimination

______ represent(s) all the ways people are unlike and alike. Lifestyle Background Dimensions Diversity Conditions

Diversity

T or F? The upper-level managers of Deluxe Coffee are meeting to discuss the company's long-range goals and vision. Like any organization, Deluxe Coffee should adopt planning and strategic management for just two reasons: (1) to provide direction and momentum and (2) to encourage retention of high-value employees.

False *An organization should adopt planning and strategic management for three reasons: They can (1) provide direction and momentum, (2) encourage new ideas, and (3) develop a sustainable competitive advantage.

A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics. True False

False A business plan is a document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success.

Tom and Susan, a young couple, are in need of assistance after Tom lost his job as a manager. Receiving unemployment payments and food stamps from the government are examples of philanthropy. True False

False Philanthropy is making charitable donations to benefit humankind.

Don feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all components of a system, which include design, inputs, production processes, outputs, sales, and feedback. True False

False The four parts of a system are inputs, outputs, transformational processes, and feedback (see Figure 2.3).

The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers. True False

False The human relations movement proposed that better human relations could increase worker productivity.

Internal stakeholders include the owners, board of directors, customers, suppliers, distributors, and the community. True False

False The internal stakeholders consist of employees, owners, and the board of directors, if any.

The trend of the world economy toward becoming a more interdependent system is known as ____. polycentricity geocentricity expropriation globalization diversity

Globalization Globalization is the trend of the world economy toward becoming a more interdependent system.

(1) What are the four principal functions of management?

Planning, Organizing, Leading, and Controlling

T or F? When utilizing MBO, the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes performance appraisals and rewards the employee according to the results.

True

A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders. True False

True A distributor is a person or an organization that helps another organization sell its goods and services to customers. External stakeholders are people or groups in the organization's external environment that are affected by it, including distributors.

A goal is a specific commitment to achieve a measurable result within a stated period of time. True False

True A goal, also known as an objective, is a specific commitment to achieve a measurable result within a stated period of time.

Prior to opening his business, Sal, the owner of The Italian Kitchen, is writing a document that explains the reason for his business. This statement would be a part of his mission statement. True False

True An organization's reason for being is expressed in a mission statement.

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance. True False

True Corporate governance is the system of governing a company so that the interests of corporate owners and other stakeholders are protected.

stability strategy

a grand strategy that involves little or no significant change

geocentric managers

accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective

Ethnocentric Managers

believe that their native country, culture, language, and behavior are superior to all others related to parochialism

International forces

changes in the economic, political, legal, and technological global system that may affect an organization

(8) Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees. plans ; objectives ; goals ; culture ; ethics

culture

All of the following are ways that Apple Inc. has expanded globally, as discussed in the case, EXCEPT a. Licensing products b. Franchising c. Participating in joint ventures d. Purchasing wholly-owned subsidiaries e. Global outsourcing

d

Quotas are designed to prevent _____.

dumping

It's your responsibility to manage your career, but others can also make it happen.

false

formal group

group assigned by organizations or its managers to accomplish specific goals

According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors? personality, decision making, and judgment decision making, situation, and bias importance, control, and rewards situation, self-awareness, and control control, bias, and personality

importance, control, and rewards

Clan culture (a type of organizational culture)

internal focus flexibility over stability collaboration among employees

If you have a(n) ____________, you believe you control your own destiny. high level of learned helplessness tolerance for ambiguity internal locus of control external locus of control low level of self-efficacy

internal locus of control

cascading goals

objectives are structured in a unified hierarchy, becoming more specific at lower levels of the organization

If you are tasked with writing employee schedules and to-do lists for managers, what level of planning are you involved in?

operational planning

Those who manage the work on the front lines are most involved with what component of the planning process?

operational planning

Lisa's Pizza is trying to compete with the larger Domino's Pizza down the street for customers. She feels she can deliver a better tasting product, faster, and cheaper. She has given all the drivers GPS systems; she has ordered in bulk; and she has surveyed customers about what type of pizzas they want. She is practicing

operations management

current reality assessment

or organizational assessment, to look at where the organization stands and see what is working and what could be different so as to maximize efficiency and effectiveness in achieving the organizations mission

A(n) ______ is a system of consciously coordinated activities or forces of two or more people. hierarchy of authority organization culture task plan closed system

organization

If you want all your stores to only accept returns with receipts, this would be an example of a(n)

rule

"Increase profits by 15 percent a year for each of the next five years" is an example of a strategic goal.

true

Which of the following goals satisfies the SMART criteria?

"in the next quarter, out Tucson sales rep will increase sales by 10 percent"

3 Key Principles of Strategic Positioning

1. creation of a unique & valuable position 2. requires trade-offs in competing 3. involves creating a "fit" among activities

Mutual-benefit organizations

Aiding members in order to advance their interests (i.e. political parties, farm cooperatives, labor unions, trade associations, clubs)

What is the hierarchy of authority?

An organization's chain of command, specifying the relative authority of each manager.

deal with uncertain and competitive conditions

At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and

settling a self-driving car trade secrets lawsuit with Waymo

CEO Khosrowshahi's strategic goal is for Uber to raise funds via an Initial Public Offering (IPO) in 2019. Which of the following would be an example of an operational goal in support of this?

____________ consists of 28 trading partners in Europe.

European Union

Mission Statement

Express the purpose of organization * What is our reason for being? * Why are we here?

clan, adhocracy, market, hierarchy

Fill in the terms for the following descriptions 1. internal focus flexibility over stability 2. external focus values flexibility 3. external environment Values stability and control 4. internal focus values stability and control over flexibility

the father of industrial psychology.

Hugo Munsterberg is known as the father of scientific management. a pioneer of scientific management. the father of the MBO method. the father of industrial psychology. the originator of sociology.

_______________ designed to assist in smoothing the flow of money between nations Trading Bloc World Trade Organization International Monetary Fund World Bank

International Monetary Fund (IMF)

Display a proactive learning orientation

Maintain a desire to learn and improve your career readiness competencies

(1) Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role. monitor ; liaison ; resource allocator ; decisional ; disseminator

Monitor

learning

Noah's Ark is a successful child care center. It focuses on actively developing, finding, and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge. Noah's Ark is an example of a(n) _______ organization. customer-focused learning research evolving innovative

Salaried executive, administrative, and professional employees are exempt from ______ rules. ADA EEO Fair Labor Standards Act OSHA overtime

OVERTIME

______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is. Inventiveness Openness to experience Inquisitiveness Emotional stability Extroversion

Openness to experience

(2) To better meet corporate goals this year, Yumiko, a CEO, is encouraging her managers to focus on the major functions of management, which are

Planning, Organizing, Leading, and Controlling

cost-focus

Ski Safety sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, which offer a larger line of more expensive products and focus on broader markets. Ski Safety is pursuing a ____ strategy. cost-focus cost-leadership differentiation narrow focused-differentiation

SWOT Analysis

Strengths (internal) Weaknesses (internal) Opportunities (external) Threats (external)

Luis, the owner of a shoe factory in Panama, is unhappy due to a tax that the U.S. government has implemented on shoes exported there to protect U.S. shoe companies. This is an example of a tariff. True False

True Tariffs are fees imposed on imported goods for the purpose of protecting their own domestic industries.

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these?

What is our reason for being?; What do we want to become?

classical

Which management viewpoint assumes that people are rational? classical behavioral quantitative scientific administrative

information bias

__________ is the tendency for people with strong prior beliefs, when confronted with a choice, to make their decisions based on assumptions they've already made.

If you were to use the __________ approach, you would perform a cost-benefit analysis to determine which option will result in the greatest good for the greatest number of people. a. utilitarian b. justice c. moral-rights

a

Vision Statement

a clear sense of the future and the actions needed to get there Asks what do we want to become? Asks where do we want to go?

business plan

a document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success

strategic management

a process that involves managers from all parts of the organization in the formulation and implementation of strategies and strategic goals

project

a single use plan of less scope of complexity than a program

project

a single-use plan of less scope and complexity than a program

Phillip and Meg are selling their home. They listed their house three months ago at an extremely high selling price, a price they randomly chose. They do not want to come down on their price to reflect what the marketplace shows their home is really worth. This is an example of ______.

anchoring and adjustment bias

"I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude? affective actionable value behavioral cognitive

behavioral

When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____. profits; employee satisfaction big picture; the necessary details customer; the employees task at hand; ethical standards profitability; details you may be missing

big picture; the necessary details Deadlines can help you keep your eye on the "big picture" while simultaneously paying attention to the details that will help you realize the big picture.

Porter's model for industry analysis

business-level strategies originate in five primary competitive forces in the firm's environment

If you were to use the __________ approach in deciding an ethical dilemma, your decision would be guided by the fundamental rights of human beings, such as those represented in the U.S. Constitution. a. justice b. utilitarian c. moral-rights

c

Strategy formulation is the process of _____________ gaining information about competition and then selecting which information to react to. developing a strong diversity plan. strategically controlling your employees' actions. selecting the employees who best fit the organization. choosing among different strategies and altering them to best fit the organization's needs.

choosing among different strategies and altering them to best fit the organization's needs.

The historical perspective includes three viewpoints: _______. classical, scientific, quantitative systems, contingency, quality management contemporary, historical, scientific classical, behavioral, quantitative classical, operations, scientific

classical, behavioral, quantitative The historical perspective includes three viewpoints: classical, behavioral, and quantitative.

How often should a company revise its strategic plan?

closer to every one or two years

Great systems of ________ are the hallmark of great civilizations.

communications

strategic control

consists of monitoring the executing of strategy and making adjustments if necessary

As an OD consultant, Sharon is designing a survey of employee attitudes to be given to workers at SW Emergency Clinic. By collecting this information, Sharon is conducting the ______ stage of OD. evaluation intervention unfreezing diagnosis refreezing

diagnosis

Business growth rate, as used in the BCG matrix, is concerned with how fast the _____ is(are) growing.

entire industry

What is step 4 in the strategic management process

execute strategy

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ____.

exporting

Designer Manufacturing has a policy of using statistical sampling to locate errors by testing just some (rather than all) of the items in a particular production run. This strategy of minimizing errors is known as synergy.

false

informal group

group formed by people whose overriding purpose is getting together for friendship or a common interest

A grand strategy that involves expansion of things like sales revenues, market share, or number of employees is known as a(n) _____ strategy.

growth

When it comes to decision making, it is accurate to say that groups _____.

have higher decision-making accuracy when group members know a good deal about the relevant issues

Porter's five competitive forces form a model for _____ analysis.

industry

Bill has been a manager for 14 years. He has seen many different situations with his employees. He often makes decisions without really thinking about them. This is called

intuition

Anchoring & Adjustment Bias

make decisions based on an initial figure

Triple bottom line (other definition)

measures an organization's social, environmental, and financial performance

Management by ______ is a four-step process in which managers and employees jointly set objectives, develop action plans, review performance, and appraise and reward employees.

objectives

Susan is a front-line supervisor in a grocery retailer. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. This objective set by Susan and for her is an example of a(n)

operational goal

Strategic Management

process involves managers from all parts of the organization in the formulation & implementation of strategies & strategic goals

Tactical goals

tactical goals are set by and for middle managers and focus on the actions needed to achieve strategic goals

action plan

the course of action needed to achieve a stated goal

When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special, the cook is taking part in a

transformation process

T/F: A business model outlines what customer needs the company will satisfy, the operations of the business, the company components and functions, and the projected revenue and expenses.

true

T/F: Every five years, the upper-level managers of Zebra Technology meet to develop a new large-scale action plan that will set the direction for the company for the next five years. In that meeting the managers will work on developing a strategy.

true

(5) Which of the following goals satisfies the SMART criteria? "In the next quarter, our Tucson sales rep will increase sales by 10 percent" ; "This company will greatly improve its performance next year" ; "Within the next six months, I will grow my sole proprietorship that is larger than Google and Amazon combined" ; "We will improve our customer-service ratings" ; "As a talented florist, I will sell $100,000 in flowers"

"In the next quarter, our Tucson sales rep with increase sales by 10 percent."

Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every ____. year if necessary; 1 to 90 days 6 to 24 months; 1 to 52 weeks 1 to 52 weeks; 6 to 24 months 1 to 12 weeks; year year; 2 to 10 years

1 to 52 weeks; 6 to 24 months First-line managers do operational planning, which means they determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks. Tactical planning by middle management, where the managers determine what contributions their departments or similar work units can make with their given resources, must be done during every 6 to 24 months.

3 Levels of Strategic Management

1. Corporate-Level Strategy 2. Business-Level Strategy 3. Functional-Level Strategy

Porter's Five Forces

1. The threat of new entrants 2. The bargaining power of buyers 3. The bargaining power of suppliers 4. The threat of substitute products and services 5. rivalry among competitors

Porters 5 forces

1. threats of new entrants 2. bargaining power of suppliers 3. bargaining power of buyers 4. threats of substitute products or services 5. rivalry among competitors

A short-term goal usually spans ______ while a long-term goal typically spans

12 months; 1 to 5 years

________ is(are) another way of describing a vertical hierarchy. A) A network structure B) Corporate steps C) An upward graph D) An X-Y chart E) A chain of command

A chain of command

What are three things that should be included in a firm's business model?

A description of the industry the firm is entering The firm's expected revenues and expenses How the firm will market to customers

Organization

A group of people who work together to achieve some specific purpose

________ is a control mechanism for making sure the right people do the right things at the right time.

A hierarchy of authority

output

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall? input therblig transformational process result output

bartering

Countertrading is ________ goods for goods. outsourcing sourcing bartering selling licensing

The profits of West Side Grocery have dropped significantly over the last several months. After investigating, the owner realizes that many of the store's departments are moving in the wrong direction. The owner recognizes that these departments need stronger and closer management, but she also knows she has not provided her managers with enough direction regarding her expectations for the store's goals and the employees' performance. This example shows how an organization can progress in the wrong direction as a result of A) little company diversity. B) no focus on JIT. C) no code of ethics. D) poor planning. E) too much employee diversity.

D) poor planning.

She might reorganize the management team and rethink the work processes.

Darla is an experienced plant manager. She has been assigned to help a struggling plant meet its target goals. On her first day she asks for the organizational chart and the last month's productivity reports. What would Darla do with those two documents? She might move managers into other areas to test their knowledge. She might order more materials and hire additional staff. She might reorganize the management team and rethink the work processes. She might lay-off line workers to save money and add managers to the line. She might suggest to upper management that the plant needs to close.

Those who manage the work on the front lines are most involved with what component of the planning process? A) strategic planning B) developing a goals pact C) producing a code of ethics D) tactical management E) operational planning

E) operational planning

______ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture. An ethical dilemma Ethnocentrism Stereotyping Reverse discrimination Diversity

Ethnocentrism

An organizational structure is a set of shared, taken-for-granted implicit assumptions that a group holds & that determines how it perceives, thinks about, & reacts to its environments. T/F

F

(1) True or False: Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost-effectively.

False

T/F A social audit is a systematic assessment of employee happiness within a company.

False

A closed-ended system continually interacts with its environment, so it receives feedback from the outside environment. True False

False An open system continually interacts with its environment, so it receives feedback from the outside environment. A closed system has little interaction with its environment; that is, it receives very little feedback from the outside.

When Greg meets regularly with his workers to provide encouraging words so that they work hard to achieve the company's goals, he is engaged in the management function of controlling. True False

False Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.

There are two levels of management in an organization: top and first-line. True False

False Managers of an organization may be classified into four levels: top, middle, first-line, and team leaders.

Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems. True False

False Max Weber believed that a bureaucracy was a rational, efficient, ideal organization based on principles of logic.

There is little proof that writing out goals helps an individual feel more confident and energetic when entering a new group. True False

False Research suggests that writing about two paragraphs outlining your goals will help you feel more confident and energetic when entering a new group.

As organizations strive to obtain a competitive advantage, taking care of the customer is the__________. synergy focus Employee Rule first law of business Golden Marketing Rule Profit-Generating Code

First Law of Business

Operational Planning

First-Line Management 1-52 weeks * direct daily tasks * decisions often predictable w/ well-defined procedures

Market culture (a type of organizational culture)

Focused on the external environment Values stability and control Driven by competition and a strong desire to deliver results

For-profit organization

Formed to make money by offering products or services

Nonprofit organization

Formed to offer services to clients rather than make money

The Human Resources department of Superior Catering conducted a training workshop on setting and achieving organization goals. DeJohn, the store manager of the Miami location, has been working with his managers to set objectives that are clearly defined, focused on achieving specific results, and can be accomplished with a given amount of resources. Which aspect of SMART goals is missing? Multiple Choice Goals should specify the target dates or deadline dates when they are to be attained. Goals should be results-oriented. Goals should be challenging, of course, but above all they should be realistic and attainable. Whenever possible, goals should be measurable, or quantifiable. Goals should be stated in specific rather than vague terms.

Goals should specify the target dates or deadline dates when they are to be attained

dysfunctional conflict

Hinders the organization's performance or threatens its interest

directive

If Volkswagen's current CEO, Herbert Diess, wants to focus on speed and results in cleaning up the scandal that has plagued the organization, he should utilize a(n) ___________ decision-making style.

International Fabric buys products for its customers from over 30 countries. The retailer is an example of a company that ____. offshores outsources barters imports exports

Imports When importing, a company buys goods outside the country and resells them domestically.

Which of the following is an accurate conclusion from the "Organizational Culture and Organizational Effectiveness: A Meta-Analytic Investigation of the Competing Values Framework's Theoretical Suppositions" study involving the culture of 1,000 companies?

Managers can use elements of these cultures to boost innovation and quality.

_____________ the largest trade bloc in Latin America and has five core members - Argentina, Brazil, Paraguay, Uruguay, and Venezuela - and seven associate members: Bolivia, Chile, Colombia, Ecuador, Guyana, Peru, and Suriname Asia-Pacific Economic Cooperation (APEC) Association of Southeast Asian Nations (ASEAN) Mercosur

Mercosur

Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals; therefore, the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint. attitude scientific classical behavioral synergy

Behavioral The behavioral viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement.

_______ is the process by which a company compares its performance with that of high-performing organizations. Benchmarking Competitive change Radical innovation Reference innovation Continuous improvemeny

Benchmarking

The process of studying large amounts of data of a variety of types to uncover hidden patterns, unknown correlations, and other useful information is known as ____. mega research cyber-age research Big Data analytics new age computing super market data mining

Big Data analytics

________ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, & unconscious reflexes A) Rational decision making B) Bounded rationality C) MBO D) Analytics E) Nonrational decision making

Bounded rationality

Which of the following diversity issues is true in the U.S. workforce? Workers ages 55 and older are expected to make up over one-half of the labor force in 2022. The median age of the American worker is decreasing. Literacy has ceased to be an issue among American workers. By 2060, whites are projected to change from 78% in 2012 to 69%, African Americans from 13.1% to 14.7%, Asians from 5.1% to 8.2%, Hispanics or Latinos from 17% to 31%, and American Indian/Alaskan Native from 1.2% to 1.5%. Gay and bisexual male workers earn 10% to 32% more than equally qualified heterosexual counterparts.

By 2060, whites are projected to change from 78% in 2012 to 69%, African Americans from 13.1% to 14.7%, Asians from 5.1% to 8.2%, Hispanics or Latinos from 17% to 31%, and American Indian/Alaskan Native from 1.2% to 1.5%.

Be more resourceful

Look for solutions to challenges, rather than problems

____________ is (are) defined as those stable psychological and behavioral attributes that give you your identity. Values Attitude Character Individual behavior Personality

Personality

Which theorist said, "there is no business without a customer"?

Peter drucker

middle manager

Petra, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Petra is a(n) team leader, first-line manager, board manager, top manager, middle manager

Setting goals and deciding how to achieve them is the definition of ____. planning focusing controlling regulating organizing

Planning

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them, she is ____. delegating staffing organizing planning monitoring

Planning Planning is defined as setting goals and deciding how to achieve them.

4 Steps of Planning/Control Cycle

Planning Steps: 1. Make the plan 2. Carry out the plan Control Steps: 3. Control direction by comparing results 4. Control direction by (1) correcting deviations & (2) improving future plans

A standing plan that outlines the general response to a designated problem or situation is a(n) _____. ethical value order policy norm statement standing rule

Policy A policy is a standing plan that outlines the general response to a designated problem or situation.

Which of the following is not a recommended way to manage innovation and change? Don't stomp on new ideas. Have the courage to follow your ideas. Prevent failure at all cost. Give one consistent explanation for the change. Look for opportunities in unconventional ways.

Prevent failure at all cost.

business model

Prior to opening her new restaurant, Alice is deciding what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Alice is creating her business model. mentoring plan. code of ethics. risk statement. code of business.

(3) The Parvizians own several oriental rug stores in and around the Washington, DC, metropolitan area. It is expected that as each of the brothers have children they will grow up and take part in the business too. The members of the family are considered partners ; stockholders ; employee owners ; sole proprietors ; private investors

Private Investors

________ are difficulties that inhibit the achievement of goals. For example, the lack of parking may be the main reason why a new restaurant is failing. A) Problems B) Values C) Alternatives D) Synergies

Problems

The four key skills of being open-minded are:

Question your beliefs. Pause and seek feedback. Watch for communication blocks. Check the accuracy of your past judgments and predictions.

Brenda, the district manager for Beautiful Florist, told the store managers in her district that she needs the sales goals for next year. A new manager, Paula, said, "I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically, in each category, how much you plan on selling." Brenda's request for a specific answer is an example of a _____.

SMART goal

Vicky keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and to discern possible threats from the competition. In which activity is Vicky engaged?

SWOT Analysis

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways. Situational awareness Social awareness Self-awareness Self-management Relationship management

Self-management

_____ are plans developed for activities that are not likely to be repeated in the future, such as plans for programs or projects.

Single-use plans

_____ are plans developed for activities that are not likely to be repeated in the future, such as plans for programs or projects. Standing plans Lone-use proposals Solo plans Single-use plans Individual arrangements

Single-use plans

To save money, Paul, the owner of a struggling restaurant produce supplier, has been considering reducing the amount of produce in some cases delivered to busy restaurants, knowing the customers will probably never notice. This decision is an example of an ethical dilemma. True False

True An ethical dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.

Focus on being optimistic

View work or career changes as challenges to be overcome

procedure

We Deliver trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. A(n) _______ is being implemented when directing that the trucks be loaded in this specific manner.

After more than 100 years in business, Don, the president of a successful family-owned company, wants to give back to the people of the community for the many years of success that they have given to my father and me. He decides to donate a significant portion of profits to a charity every year. What Don's company is doing is an example of ___. a. corporate social responsibility b. economic responsibility c. responsibility code of ethics d. legal responsibility e. corporate governance

a

All of the following are situations that Apple's top managers must be prepared to address EXCEPT a. Ignoring language barriers and miscommunications b. Ordering components and raw materials from foreign suppliers c. Working with other countries' law and business practices d. Communicating with expatriates e. Working with foreign partners

a

means-end chain

a hierarchy of goals; in the chain of management (operational, tactical, strategic), the accomplishment of low-level goals are the means leading to the accomplishment of high-level goals or ends

benchmarking

a process by which a company compares its performance with that of hight performing organizations

You are reading a business document that outlines your company's long-term goals and direction. These goals include "Reduce energy consumption in our offices by 20%," "Grow out market share in China from 3% to 10%," "Enter a strategic alliance with a partner in Australia to begin selling our products in Sydney and Brisbane," and "Equip all sales representatives with an app that allows them to provide an immediate quote when meeting with customers." What type of document are you reading? - a vision statement - a values statement - a SMART goal - a strategic plan - a business plan

a strategic plan *A strategic plan, or strategy, etc the long-term goals and direction for an organization.

Phillip, owner of Technology Sales, said, "We have to focus on our customers and how can we beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Technology Sales has a(n) _____. adhocracy culture focused approach goal-driven agenda clan culture market culture

adhocracy culture

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class? unequal application reverse discrimination harassment adverse impact disparate treatment

adverse impact

A multinational corporation is a(n) ____. business firm with operations in several countries organization with a globally diverse culture nonprofit global company organization that helps businesses set up global companies corporation with a globally diverse workforce

business firm with operations in several countries

An organization's external stakeholders include ____. customers and employees employees, owners, and the board of directors customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media suppliers, distributors, employees, owners, and the board of directors management and non-management employees

customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media External stakeholders are people or groups in the organization's external environment that are affected by it.

Ace Manufacturing has high turnover continually due to issues with the corporate office. Paul, the plant manager, is frustrated and cannot find a solution to stop it. At first he offered raises to many of the good employees who were leaving, but after a while, Paul started blaming those who were leaving, saying, "they are poor-quality employees and they are to blame for leaving." Paul is engaged in ____. defensive avoidance delayed change panic blind avoidance relaxed change

defensive avoidance

Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Sal's reduction of effort represents a _____. fixed plan defensive strategy stability strategy merger approach growth strategy

defensive strategy

The primary reason for an organization to adopt planning and strategic management is to _____.

develop a sustainable competitive advantage

A pay structure, in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system. increasing wage scale merited pay differential rate wide wage

differential rate Taylor, the father of scientific management, suggested employers institute a differential rate system, in which more efficient workers earned higher wages.

John owns a piano sales and tuning store. He wants to be the biggest retailer in the Midlands. Adding salespeople would be part of his strategic

execution

operational goals

goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals

The creation of products, services, or technologies that modify those that already exist is called ______ innovation. process product adaptive radical incremental

incremental

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer's best long-term interests; this is reflected by the _____ approach to deciding ethical dilemmas.

indvidual

Inside forces for change include which of the following? immigration low productivity and turnover recession advancements in automation domestic competition

low productivity and turnover

Norma is trying to decide on a new contract for copier services. One of the salesman has an excellent bid, but Norma feels that there are things he is not telling her. Why does this make it hard for her to use evidence- based decision making?

people are trying to mislead you

Stark Knives has been manufacturing excellent cutlery for over 50 years. Management wants to hang a banner in the employee break room with their mission statement. Which of the following statements would be on that banner?

"We will always provide the highest-quality cutlery at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders."

Paula, the store manager, asked Tom to organize the prize giveaways for the store's grand reopening open house. This plan is an example of a(n) ___. program development policy project agenda

project A project is a single-use plan of less scope and complexity than a program. For example, the space shuttle project, one of several projects in the government's space program, consisted of three shuttles: Discovery, Endeavour, and Atlantis.

(6) A forecast is a(n) plan for implementing strategic plans ; glimpse of what just happened ; analysis of the past ; execution of strategy and adjustments ; projection of the future

projection for the future

George, a longtime hotel manager, was meeting with Sally, a new manager, and telling her about a recent decision related to whether or not to fire a front desk employee who has had customer service issues. George discussed the four stages of the decision process. He said, "I first identified the problem, and then, I gathered alternative solutions. I then evaluated each choice and selected a solution. I then implemented my decision to add training. Finally, I followed up with an evaluation of what I set in place." With this decision, George is using the ______.

rational decision-making model

The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ________. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company's best interests. A) focused decision-making model B) rational decision-making model C) employee relations model D) interpersonal-decision agenda E) solutions agenda

rational decision-making model

Dwight, a hotel general manager, is having serious problems—a substance abuse issue—with one of his housekeeping employees. He knows that because of the seriousness of the issue he needs to talk with the employee. However, his assistant manager asks Dwight if he would like him to deal with it. Dwight knows this is not the best option, but agrees, knowing it is the easy way out. This is an example of _____.

relaxed change

Triple bottom line

represents people, planet, and profit;

Jeff, the owner of a toy store, is interested in developing a sustainable competitive advantage. To do this he needs to be responsive to customers and to stay ahead in ____. company diversity and synergy innovating, quality, effectiveness, and company diversity company diversity and synergy and strong employee morale profitability, usage of MBO, and innovation responsiveness, innovating, quality, and effectiveness

responsiveness, innovating, quality, and effectiveness

In a low-context culture ____. citizens prefer to meet face-to-face rather than electronically e-mail is a very popular method of communicating meanings are primarily derived from situational cues life moves at a very slow pace shared meanings are primarily derived from written and spoken words

shared meanings are primarily derived from written and spoken words A person from North America, Great Britain, Scandinavia, Germany, or Switzerland, for example, comes from a low-context culture in which shared meanings are primarily derived from written and spoken words.

Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________. shareholder, customer, and market changes technological advancements social and political pressures human resource concerns managers' behavior

shareholder, customer, and market changes

Overconfidence Bias

subjective confidence in their decision making is greater than their objective accuracy

The systems viewpoint regards parts making up the whole system as ____. macrosystems subsystems management collections organizational sets microsystems

subsystems Parts making up the whole system are subsystems.

Resistance to organizational change is considered to be the interaction of three causes. These causes can be generally described as employee characteristics, change agent characteristics, and _____. employee longevity the change agent-employee relationship community characteristics technology life cycles organizational size

the change agent-employee relationship

When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____. the synergy method the diversity viewpoint scientific management the contingency viewpoint the devil's advocate method

the contingency viewpoint The contingency viewpoint emphasizes that a manager's approach should vary according to, or be contingent on, the individual and the environmental situation.

Operational planning must be completed by first-line managers every ______, and tactical planning is done by middle managers every - 6 to 24 months; 1 to 52 weeks - year, if necessary; 1 to 90 days - year; 2 to 10 years - 1 to 52 weeks; 6 to 24 months - 1 to 12 weeks; year

1 to 52 weeks; 6 to 24 months

Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every

1 to 52 weeks; 6 to 24 months.

Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every Multiple Choice year; 2 to 10 years. year, if necessary; 1 to 90 days. 1 to 12 weeks; year. 1 to 52 weeks; 6 to 24 months. 6 to 24 months; 1 to 52 weeks.

1 to 52 weeks; 6 to 24 months.

(3) North West Jacket Company has a policy that each employee volunteer at the local elementary school reading or helping with math for 2 hours a month. They also donate coats for all children who need them in the winter and give a financial contribution to the school. North West is demonstrating its social responsibility through fostering employee success ; a journey toward sustainability ; operating with integrity ; natural capital ; 1/1/1 charitable giving

1/1/1 charitable giving

planning/ control cycle

2 planning steps (1 and 2) 2 control steps (3 and 4) 1. make a plan 2. carry out the plan 3. control the direction by comparing results with the plan 4. control direction by taking corrective actions in 2 ways a. correcting deviations in the plan being carried out b. improving future plans

(2) Which management viewpoint assumes that people are rational? quantitative ; administrative ; behavioral ; scientific ; classical

Classical

Vision Statement

Clear sense of the future & the actions needed to get there * What do we want to become? * Where do we want to go?

(3) Olympia Marketing has instituted new policies around misappropriation of assets, conflicts of interests, and kickbacks. Also with the local elections just around the corner, management sent out reminders about political contributions and confidentiality of company information. All of these policies can be found in Olympia Marketing's code of ethics ; moral rights approach ; value system ; employee handbook ; policies and procedures manual

Code of ethics

The hallmark of great civilizations has been great systems of ____. leadership laws diversity communications manufacturing

Communications

Conscientiousness, openness to experience, agreeableness

Fill in each term for the definition listed below 1. how dependable, responsible, achievement-oriented, and persistent one is 2. how intellectual, imaginative, curious, and broad-minded one is 3. trusting, good-natured, cooperative, and self-hearted

agreeableness, conscientiousness, openness to experience

Fill in each term for the definition listed below 1. trusting, good-natured, cooperative, and self-hearted 2. how dependable, responsible, achievement-oriented, and persistent one is 3. how intellectual, imaginative, curious, and broad-minded one is

to jointly set objectives with their employees and to have managers develop action plans.

Francis, the plant manager, is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives. This month Francis asked his managers to concentrate on the two first steps of MBO, which are

The agreements of the World Trade Organization are based on ____.

GATT

of the world economy toward becoming a more interdependent system.

Globalization is the trend of the world economy becoming a less dependent system. of the world economy adding more independent markets. toward one world language and culture. of the world economy toward becoming a more interdependent system. toward one world economy and banking system.

The Human Resources department of Superior Catering conducted a training workshop on setting and achieving organization goals. DeJohn, the store manager of the Miami location, has been working with his managers to set objectives that are clearly defined, focused on achieving specific results, and can be accomplished with a given amount of resources. Which aspect of SMART goals is missing?

Goals should specify the target dates or deadline dates when they are to be attained.

tactical planning

If you are tasked with writing employee schedules and to-do lists for managers, what level of planning are you involved in?

Is it ethical, feasible, and effective?

In the third step of rational decision making (evaluating alternatives and selecting a solution), a manager needs to evaluate each alternative not only according to cost and quality but also according to which of the following questions?

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of ___. innovation efficiency MBO synergy the production objective

Innovation Finding ways to deliver new or better goods or services is called innovation. No organization, for-profit or nonprofit, can allow itself to become complacent, especially when rivals are coming up with creative ideas. "Innovate or die" is an important adage for any manager.

attending a business conference

Joelle wants to broaden her functional knowledge. Which of the following activities should she engage in? attending a business conference reading a business article writing a reflection journal wearing a blue hat studying the company's annual report

Informational

Julia wanted to test out a new product for her company. She scheduled several small group lunches and learns with internal staff and then a few town hall meetings with external clients and the community. She wanted to make sure that product would meet the needs of the consumers, but also would be a product that the staff would be excited to produce. Because Julia chose to seek input from others, what type of managerial role do you think she prefers to play? informational, interpersonal, liasion, decisional,

Unfreezing (motivate for change), changing (change), refreezing (support and reinforce)

Lewin's change model

What are the two types of goals?

Long-term and Short-term

____ is the process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to the results achieved.

MBO

________________is a trading bloc consisting of the United States, Canada, and Mexico European Union (EU) Association of Southeast Asian Nations (ASEAN) Mercosur North American Free Trade Agreement (NAFTA) Central America Free Trade Agreement (CAFTA-DR)

North American Free Trade Agreement (NAFTA)

_____ can be another term used for a goal. Multiple Choice Vision Task Business plan Norm Objective

Objective

________ are the rituals and ceremonies of a company, as well as the manner of dress, awards, myths & stories told about a company A) Espoused values of organizational culture B) Invisible artifacts of that industry's culture & values C) Basic assumptions about organizational culture D) Observable artifacts of organizational culture E) Enacted values of organizational culture

Observable artifacts of organizational culture

Which of the following helps guarantee nonhazardous working conditions for employees? National Labor Relations Board Civil Rights Act Occupational Safety and Health Act Sarbanes-Oxley Act Fair Labor Standards Act

Occupational Safety and Health Act (OSHA)

(external=) Market culture and adhocracy culture (internal=) Hierarchy culture and clan culture

Of the terms listed below which two focus on the external environment and which two focus on the internal environment Market Culture Hierarchy Culture Clan Culture Adhocracy Culture

Best Builders, a home builder in the U.S., makes use of many suppliers to provide quality products in the homes it builds, such as a roofer in the same city and Belize International in Guatemala, which provides some of the highest-quality cabinets available. This use of outside suppliers to help the contractor build homes for customers is known as ____. resourcing importing bartering exporting outsourcing

Outsourcing Outsourcing, a common practice of many companies, is defined as using suppliers outside the company to provide goods and services.

took advantage of the world becoming one market.

Qatar earned the rank of first place in terms of gross domestic product because they ignored the rise of the global village. embraced the idea of many national markets. were the last country to openly trade, thereby learning from the others. took advantage of the world becoming one market.

Because several computers and keyboards in the computer labs have been damaged recently by drinks and food being spilled, the department chair of the IT department issued a directive that "Absolutely no food or drink is allowed in any computer lab." This statement by the department chair is a(n) ______. certified procedure level of certification procedure rule industry standard

Rule A rule is a standing plan that designates specific required action.

(5) Jared told his boss, Maggie, that he is going to start training for the upcoming marathon to be healthier and to have more energy for work. When Maggie asked him about his running history, Jared said, "I really have never run before and don't exercise much. I just know I need to do something." Maggie replied, "You should start slowly, maybe setting smaller, realistic exercise goals that are achievable." Maggie is helping Jared set a single-use plan ; SMART goal ; simplistic goal ; standing plan ; focal point

SMART goal

Sofia, a restaurant manager, has been observing and analyzing the work process of each task because she would like to increase the productivity of employees in the restaurant. This is an example of ____ management. contingency administrative systems quantitative scientific

Scientific Scientific management emphasized the scientific study of work methods to improve the productivity of individual workers.

SMART Goals

Specific Measurable Attainable Results-oriented Target dates

In which step of the strategic-management process does an organization establish the mission and vision statements?

Step One

What are 3 types of planning?

Strategic 1-5 years Tactical 6-24 months Operational 1-52 weeks

The agreements of the World Trade Organization are based on ____. NAFTA CAFTA the mandates of the United Nations the Peace Accord GATT

The World Trade Organization (WTO) succeeded GATT as the world forum for trade negotiations and has the formal legal structure for deciding trade disputes.

______ requires a manger to visit an earlier step in the strategic-management process in order to revise actions if necessary. The current reality assessment Strategy formulation The organizational mission The planning process The feedback loop

The feedback loop

What is our reason for being?; What do we want to become?

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these? What do we want to become?; What is our reason for being? What are the costs?; How much money can I make? What are the risks?; What is our reason for being? What do we want to become?; What products do we offer at a profit? What is our reason for being?; What do we want to become?

(5) True or False: In the office of every general manager of Sleep Tight Motels there is a small poster that reads, "We want to become the only place our customers want to stay for the night while traveling." This is the vision statement for Sleep Tight Motels.

True

T/F Alex, a district manager for a retail hardware store, asked his store managers for their store goals next year. Denise, one of the store managers, said, "I am going to increase my market share significantly next year by visiting businesses." Alex then responded to Denise with "Precisely how much are you going to increase your market share and by what date?" Alex is asking Denise to formulate a SMART goal.

True

T/F Don, a middle manager for a large restaurant chain, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal.

True

T/F Franchising allows restaurants internationally to pay a fee plus a percentage of the profits in return for using a company's name and assistance with management, marketing, and the training of managers and nonmanagement employees.

True

T/F In the office of every general manager of Relaxing Hotel there is a small poster that reads, "We want to become the only place our customers want to stay for the night while traveling." This is the vision statement for Relaxing Hotels.

True

T/F Prior to opening his business, Sal, the owner of The Italian Kitchen, is writing a document that explains the reason for his business. This statement would be a part of his mission statement.

True

chief executive officer

Uber's expansion on the innovation front depends on its self-driving cars plan. The implementation of this plan would be the responsibility of which of the following managers?

When thinking about interpersonal space, which country has the smallest social distance in feet?

United States

A writer with a large vocabulary writes a novel using many words that the average reader cannot understand

Which of the following is an example of the "curse of knowledge"?

SpaceX put a car in space

Which of the following is intended for one-time use and is not likely to be repeated in the future?

(3) Josiah was unhappy with how his boss was promoting individuals on his team. He felt like was being overlooked because of his race and the fact that he had reported an incident to management a year before. Instead of speaking to his boss and human resources about his hunch, he posted about it on Facebook. When confronted, he claimed he was protected as a(n) _____, even though he posted on Facebook. whistle-blower ; insider trader ; internal stakeholder ; external stakeholder ; special-interest group member

Whistle-blower

take less time to make decisions and are more confident about their choices than individuals are

With regard to decision making, it is accurate to say that groups

The European Union

_______ is a trading bloc consisting of 28 trading partners in Europe. The WTO Mercosur The European Union The Eastern Union The Atlantic-Mediterranean Union

collaborative computing

________ employs state-of-the-art computer software and hardware to help people work better together. strategy database, collaborative computing, a knowledge base, a wisdom system, knowledge management

According to Rosabeth Moss Kantor of the Harvard Business School, the events that set up conditions for the global economy in the 1980s were when the ____. a. Berlin Wall came down, Asian countries opened their economies to foreign investors, and there was a worldwide trend of governments deregulating their economies b. governments of China and India considered implementing certain aspects of capitalism c. Berlin Wall was built, Asian countries formed their own stock market, and NAFTA was implemented d. Berlin Wall came down, countries worldwide opened their economies to foreign investors, and there was a worldwide trend of governments regulating their economies e. Berlin Wall came down, and NAFTA and CAFTA were implemented

a

Specialists work together to achieve ________ in a highly integrated organization.

a common goal

A hierarchy of authority is ____. a diversity structure used in planning with recruiting, selection, and hiring a control mechanism for making sure the right people do the right things at the right time the arrangement of having discrete parts of a task done by different people also known as a division of labor also known as work specialization

a control mechanism for making sure the right people do the right things at the right time

business plan

a document that outlines a proposed firms goals, the strategy for achieving them and the standards for measuring success

vertical integration

a firm expands into businesses that provide the supplies it needs to make its products or that distribute and sell its products

What is vertical integration?

a firm expands into businesses that provide the supplies it needs to make its products or that distribute and sell its products.

parochialism

a narrow view in which people see things solely through their own perspective

The profits of ABC Grocery have dropped significantly over the last several months. After investigating, the owner realizes that the store is moving in the wrong direction in many departments, so there needs to be greater focus by management. This is an example of how an organization can progress in the wrong direction with ____.

a poor plan

strategic management

a process that involves managers from all parts of the organization in the formulation and the implementation of strategies and strategic goals

Which of the following is intended for one-time use and is not likely to be repeated in the future?

a program

A business plan is a document that outlines

a proposed firm's goals, strategy for achieving them, and standards for measuring success.

A goal is _____. a specific commitment to achieve a measurable result within a stated period of time the purpose of the organization a type of plan a norm that can result in organization synergy a type of mission statement

a specific commitment to achieve a measurable result within a stated period of time

(5) A goal is the purpose of the organization ; a type of mission statement ; a norm that can result in organization synergy ; a specific commitment to achieve a measurable results within a stated period of time ; a type of plan

a specific commitment to achieve a measurable result within a stated period of time.

policy

a standing plan that outlines the general response to a designated problem or situation

procedure

a standing plan that outlines the response to particular problems or circumstances

You receive a memo that reads as follows: "In recent months, our customer evaluations have dropped, and our sales have decreased by 10 percent. To restore our business, we will do the following: (1) We will contact all of our customers and offer a 10 percent discount on their next purchase. (2) For the customers who spend more than $1,000 per year, we will invite them to join our Insiders' Club, which gives them discounted tickets to concerts and sporting events. (3) Effective immediately, we will begin staffing our call center 24 hours a day, 7 days a week. (4) Customer-service personnel will be given more discretion in helping customers resolve problems, with minimal interference from supervisors." This memo is a(n)

action plan

Sunk-Cost Bias

add up all the money already spent on a project & conclude it is too costly to simply abandon it

Phillip, owner of Technology Sales, said, "We have to focus on our customers and how can we beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Technology Sales has a(n) _____.

adhocracy culture

objective

aka goal; a specific commitment to achieve a measurable result within a stated period of time

goal

aka objective; a specific commitment to achieve a measurable result within a stated period of time

contingency planning

aka scenario planning and scenario analysis creation of alternative hypothetical but equally likely future conditions

short-term goals

aka tactical/operational goals; tend to span 12 months and are connected to strategic goals in a hierarchy known as means-end chain

Since Frank believes that external forces control him, he may do best in a highly structured job that requires greater compliance. This is an example of _________. high self-esteem low self-monitoring low self-esteem an external locus of control high self-efficacy

an external locus of control

mission

an organization's purpose or reason for being

Daniel loves sales because he responds well to the pressure he faces in the many new or uncertain situations he encounters as a salesperson. Like most successful salespeople, he is high in his tolerance for ambiguity, yet he struggles with making decisions quickly. Daniel likely has a(n) ________ decision-making style. A) directive B) analytical C) ambiguous D) behavioral E) conceptual

analytical

Dave is a salesperson who takes a long time to make decisions. He loves sales because he responds well to the pressure he faces in the many new or uncertain situations as a salesperson. Like most successful salespeople, he is high in his tolerance for ambiguity. Dave represents a person with a(n) _____ style. behavioral conceptual directive analytical ambiguous

analytical

Party Supply uses time-series forecasts, such as past holiday sales & the strength of store sales this year, to predict future sales based on patterns of historical data. Party Supply is using A) analytics B) the synergy trend C) Big Data D) decisions by trends E) focused trend

analytics

To help with hiring decisions during peak seasons and holidays, Touching Cards uses time-series forecasts, like sales from last Valentine's Day and Christmas, to predict future sales based on patterns of historical data. This defines ___. analytics a seasonal trend diagnosis a trend decision a logical system

analytics

Which of the following may be considered, legally, to be an employment test? any procedure used in the employment selection decision process only interviews and personality tests small talk before and after the interview only personality tests only application forms

any procedure used in the employment selection decision process

The rights inherent in a managerial position to make decisions, give orders, and utilize resources are known as ____. power authority a clan culture a hierarchy of power touching

authority

If you were to use the ________________ approach, your decision would be guided by what will result in Facebook's long-term best interests. a. justice b. individual c. moral-rights

b

Managers who believe that their native country, culture, language, and behavior are superior to all others are ____ managers. a. polycentric b. ethnocentric c. maquiladoras d. geocentric e. diverse

b

The IMF has ____. a. provided support to global terrorists b. helped support some weaker European countries during the recent financial crisis c. been very helpful in monitoring international terrorists d. provided significant funding for business start-ups globally e. ignored the cause of income inequality

b

Juanita feels it is important for her taxi company to continually measure itself against its best competition. She keeps track of the number of rides per hour and turnaround times for all her drivers and compares it to that of other high-performing taxi companies in the area. Juanita is using the process of _____ to compare her company with another.

benchmarking

When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____.

big picture; the necessary details

An organization's internal stakeholders consist of ___. customers, families of employees, and employees board of directors, customers, and owners board of directors, employees, and suppliers competitors, the community, and suppliers board of directors, employees, and owners

board of directors, employees, and owners

An organization's internal stakeholders consist of ______, _____, ______.

board of directors, employees, owners

operating planning

breaks long term output into short term targets or goals Ram Charan

The need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses is expressed in the organization's ____.

business model

Tom, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Tom later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies ____. typically maneuver slowly with new ideas can get started more easily and maneuver faster take more time to start new endeavors tend to not change due to inexperienced management can adjust more easily to capital shortages

can get started more easily and maneuver faster The Internet and the World Wide Web allow almost anyone to be global, which has two important results: (1) small companies can get started more easily, and (2) small companies can maneuver faster. For example, a small company can be extremely responsive to tax code changes.

In terms of SMART goals, an "attainable" goal is _____.

challenging but achievable

Marie and Marti are partners who solely own M and M Florist. As owners, they can ____. decide not to pay their stockholders claim an organization as their legal property claim limited partnership avoid claiming any legal responsibility for M and M claim only limited liability

claim an organization as their legal property The owners of an organization consist of all those who can claim it as their legal property.

Research shows that employees have more positive work attitudes in organizations with a(n) _____ culture.

clan

How often should a company revise its strategic plan?

closer to every one to two years

A formal written set of ethical standards guiding an organization's actions is a(n) ____. code of ethics business plan moral compass ethical plan dilemma document

code of ethics A code of ethics consists of a formal written set of ethical standards guiding an organization's actions. Most codes offer guidance on how to treat customers, suppliers, competitors, and other stakeholders. The purpose is to clearly state top management's expectations for all employees. Most codes prohibit bribes.

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation. cognitive affective perceptual decisional behavioral

cognitive

Gathering information about your competitors' activities so that you can anticipate their moves and react appropriately is known as ____. MBO environmental exploration competitive intelligence scouting benchmarking

competitive intelligence

Pedro, CEO of a successful IT company, is constantly reading press releases, ads, and news articles about his competition, and he regularly checks information about new competitive products and visits trade shows to study his competition. Pedro is involved in ____. management by observation environmental observation TQM corporate spying competitive intelligence

competitive intelligence

When Clay, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Clay thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Clay was able to discover the cause of the problem by utilizing ________ skills.

conceptual

Joe, a salesperson for a landscaping company, is working with a longtime customer who is interested in either cutting back on the services or getting a better price due to the tight economy. Joe tells his manager, "I want to take care of the customer with the best value. So what do you think is the best package to offer in this situation?" Joe and his manager are trying to utilize the _____.

contingency design

Organizational design is concerned with which two activities?

creating a structural design that will help an organization execute its strategies, creating structures of accountability and responsibility

World Trade Organization (WTO)

designed to monitor and enforce trade agreements currently consists of 164 countries

The BCG Matrix

developed by the Boston Consulting Group it is a means of evaluating strategic business units on the basis of business growth rates and share of the market

Which of the following is NOT a reason for an organization to adopt planning and strategic management?

developing MBO

Value Products is an organization that operates several companies that market food products, restaurant equipment, and paper and plastic products, and it even has a division that counsels restaurant owners, helping them launch new restaurants successfully. Value Products is pursuing a _____ strategy. differentiation diversification focused-differentiation strategy single-product multiproduct

diversification

Value Products is an organization that operates several companies that market food products, restaurant equipment, and paper and plastic products, and it even has a division that counsels restaurant owners, helping them launch new restaurants successfully. Value Products is pursuing a _____ strategy. diversification multiproduct single-product differentiation focused-differentiation strategy

diversification

China has been accused by shrimpers in South Louisiana of selling shrimp in the United States at a lower price than U.S. suppliers to drive down the price of American shrimp. The U.S. shrimpers are accusing the Chinese of ___. dumping establishing an embargo applying import quotas outsourcing trade protectionism

dumping Dumping is the practice of a foreign company's exporting products abroad at a lower price than the price in the home market or even below the costs of production to drive down the price of the domestic product.

Quotas are designed to prevent _____. exporting an embargo tariffs dumping outsourcing

dumping Quotas are designed to prevent dumping, which is the practice of a foreign company's exporting products abroad at a lower price than the price in the home market—or even below the costs of production—to drive down the price of the domestic product.

After its success in the US, the Disney Company expanded its operations to open theme parks in Europe and Asia. This overseas expansion was pursued in order to capitalize on ____________. a. avoidance of traffic and quotas b. low labor costs c. access for finance capital d. the availability of supplies e. access to new markets

e

Decisions that retail managers make on which products to pull from the floor and which products to order more inventory are considered as _________. a. tactical planning b. bargaining planning c. strategic planning d. task planning e. operational planning

e

Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track record of meeting her goals; Gray is a(n) ____ manager.

effective

The United States has prohibited the import of sugar and cigars from Cuba. This is an example of a(n) ____.

embargo

The United States has prohibited the import of products from Iran due to the political situation in that nation. This ban is an example of a(n) ____. protective accord embargo tariff import accord import limit

embargo An embargo is a complete ban on the import or export of certain products.

Greg, the CEO of Organic Market, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Greg has encouraged the seasoned employees to retell stories about the company legends, and he plans on bringing back the monthly rewards. Greg is endeavouring to ____. add heroes establish a value system embed industry culture embed company culture use a diversity plan

embed company culture

Della, the new CEO of Sky Advertising, has been with the firm for over 25 years. She was picked by the board to turn the 85-year-old agency around and to do so, Della wants to bring back some old ideas that previously worked at Sky. She plans on having managers and veteran employees instruct each other about the organization's chosen values, beliefs, and expectations through holding some of the old rites and rituals, retelling stories about company legends, bringing back training and coaching, and once again having quarterly reward ceremonies. The things Della wants to do are an example of ____. embedding culture TQM decentralizing authority a value stabilizing plan MBO

embedding culture

Which of the following is NOT a principal reason why an employee may be transferred? to broaden employee experience. to retain employee interest and motivation by presenting a new challenge. employee's skills are needed in another part of the organization. employee is suspected of illegal behavior. employee has personal differences with their present boss.

employee is suspected of illegal behavior.

(3) Maryanne was looking over her son's school supply list and saw that he needed three 2-inch binders, a pack of copy paper, and a box of staples. Knowing that her company had all of this in the supply closet, she planned to just bring them home with her the next day. This would be considered employee theft ; unethical behavior ; misuse of company property ; workplace cheating ; value system conflict

employee theft

Maryanne was looking over her son's school supply list and saw that he needed three 2-inch binders, a pack of copy paper, and a box of staples. Knowing that her company had all of this in the supply closet, she planned to just bring them home with her the next day. This would be considered

employee theft

Thomas, a sales associate in the furniture department, reports to Betsey, the furniture department manager. This morning, Betsey asked Thomas to change the price tags on the desk chairs. While working on this task, David, the computer department manager, told Thomas that he wanted him to unload some computers. Thomas is confused about what to do because under the principle of unity of command, _____.

employees should report to one manager

Which of the following is the factor that most reduces an organization's ability to learn from failure? employees with a strong desire to acquire personal wealth employees who embrace a learning culture employees who like to experiment with multiple solutions employees with a high tolerance for ambiguity employees who blame others for failure

employees who blame others for failure

Bryan Barry suggests that to keep a strategic plan on track, organizations should ____. engage people, keep people happy, provide fun activities, and provide good benefits engage people, keep it simple, stay focused, and offer a good benefit package aggressively compete, cut costs, focus on customer service, and engage people engage people, keep it simple, stay focused, and keep moving provide fun activities, provide good benefits, and keep it simple

engage people, keep it simple, stay focused, and keep moving

Bryan Barry suggests that to keep a strategic plan on track, organizations should ___________ engage people, keep it simple, stay focused, and keep moving. engage people, keep people happy, provide fun activities, and provide good benefits. aggressively compete, cut costs, focus on customer service, and engage people. provide fun activities, provide good benefits, and keep it simple. engage people, keep it simple, stay focused, and offer a good benefits package.

engage people, keep it simple, stay focused, and keep moving.

Cascading goals is the process of

ensuring that strategic goals at the top align with the short-term goals set at lower levels in the organization

The employees of Mom's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's code of ethics. Pete, a cook, said that "Just today, Joe, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." Mom's Pizza maintains a(n) _____. holier-than-thou atmosphere synergy environment profitable climate ethical climate dilemma-free climate

ethical climate An ethical climate represents employees' perceptions about the extent to which work environments support ethical behavior. It is important for managers to foster ethical climates because they significantly affect the frequency of ethical behavior.

It Disney experienced various barriers during their entry into China and had to make some cultural adaptations. If Disney had used a(n) _________ perspective, then the Imagineers would have believed that their native US culture, language and behavior are superior to others.

ethnocentric

Olivia, the owner of a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and with the availability of news online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an Internet news service. By demonstrating that managers need to think and act as if their company is an unfinished prototype, won't be ruined by new ideas and focusing on facts, Olivia is relying on _____. the knee-jerk reaction theory intuition evidence-based decision making a knowledge dilemma a decision tree

evidence-based decision making

rational model of decision making (2)

explains how managers should make decisions; it assumes managers will make logical decisions that will be the optimum in furthering the organization's best interests

Espoused values are _____. a narrative based on true events, which emphasize a particular value physical manifestations of its core beliefs profit and cost expectations stated in the business plan the values and norms actually exhibited in the community explicitly stated values and norms preferred by an organization

explicitly stated values and norms preferred by an organization

adhocracy culture (a type of organizational culture)

external focus and values flexibility

The idea that two or more forces combined create an effect that is greater than the sum of their individual effects is called syncretism.

false

The upper-level managers of Deluxe Coffee are meeting to discuss the company's long-range goals and vision. Like any organization, Deluxe Coffee should adopt planning and strategic management for just two reasons: (1) to provide direction and momentum and (2) to encourage retention of high-value employees.

false

Strategic position emerges from three sources: ____. high-profit margin, few customers; few needs, many customers; broad needs, few customers high profits, many customers; low profits, few customers; broad needs, many customers no needs, many customers; broad needs, few customers; broad needs, many customers few needs, many customers; broad needs, few customers; broad needs, many customers low-profit margin, many customers; no needs, many customers; broad needs, few customers

few needs, many customers; broad needs, few customers; broad needs, many customers

Managers and subordinates jointly setting subordinate objectives is the _____ step in management by objectives.

first

Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees. Loree is a(n)

first-line manager

A local dance studio offers many services: tap and ballet lessons to young children (under age 10), additional jazz and hip hop lessons to preteens, competitive dance for teenagers, and ballroom dance for adults. We can say that the studio has achieved ________ because the studio's activities interact and reinforce one another.

fit

Long-term goals

focus on achieving strategies in the company's strategic plan, span one to five years, are also referred to as strategic goals

(6) The Platinum Platform, in Dubuque, Iowa, sells high-quality, unique bedding that is a real value to upscale homes in the area. No other company in its local area markets bedding of such quality and value. By offering this type of product, The Platinum Platform is utilizing a _____ strategy. cost-leadership strategy ; uniquely focused ; differentiation ; focused-differentiation ; cost-focus

focused-differentiation

ABC Office Supply in Dayton sells high-quality, unique pens that are a real value to executives in the area. No other company in its area markets pens of such quality and value. By offering this type of product, ABC Office Supply is an example of a company utilizing a _____ strategy. cost-focus differentiation cost-leadership strategy focused-differentiation uniquely focused

focused-differentiation

Corporate-level strategy:

focuses on the organization as a whole, involves senior executives in planning, answers questions such as "what business are we in?" and "what products and services shall we offer?"

The Safety Committee at Office Supply Mart was formed to help make the stores a safer place, and some of the suggestions were going to be costly. However, when the vice president of accounting announced the recent report on company profits were much lower than expected, a new secondary goal was established to meet new profit expectations. Having to consider this new goal as a committee is an example of ____. groupthink goal displacement goal bumping secondary placement satisficing

goal displacement

Management by objectives (MBO) and goal cascading will NOT work without an effective

goal-setting process

Henry, Bekah, & Marcella are on the 5-member Benefits Task Force that is researching options for the new benefits package. Over lunch, Henry suggests that going with the Members' Choice HMO is the best course of action, & Bekah & Marcella agree with Henry for the sake of unanimity, without ever researching & accurately assessing the decision. Henry, Bekah, & Marcella are engaged in A) group marketing B) groupthink C) the Delphi technique D) heuristics E) goal displacement

groupthink

Global Market has decided to increase its market share by hiring a marketing rep to visit businesses in the area and invite their employees to shop at Global Market and attend monthly health events that take place at Global Market stores. Each of the individual stores has hired two new employees to handle the anticipated increase in customer traffic. Global Market is using a _____ strategy. diverse growth defensive cutting-edge stability

growth

moral-rights approach

guided by respect for the fundamental rights of human beings; the right to life, liberty, privacy, health, safety, and due process

Jeanine, the operations manager of an auto dealership, has been redesigning operations. She feels there are many places where the dealership can cut costs to save money. One of these is all the "perks" for customers like free coffee, freshly popped popcorn, and a children's play area. Assume you are the general manager of the dealership (Jeanine's boss) and an advocate of the planning/control cycle, what would you do?

have jeanine make the change, compare sales and expenses after period of time, and see if corrective action is necessary

Sal needs to figure out how to schedule employees to cover shifts at the hospital during the holidays. He needs to be sure that there are enough doctors, nurses, janitors, receptionists, lab technicians, and radiologists on staff so that any emergency would not put the hospital into crisis mode. Even though billing and intake are not critical to emergencies they also will need coverage. How will Sal figure out how many staff he needs to keep the hospital functional throughout the holidays?

he can use management science

IKEA employees are expected to work hard, inspired by an anecdote from their Swedish founder, Invar Kamprad, in which he told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. Then one day he got an alarm clock. "'Now by jiminy, I'm going to start a new life,' he determined, setting the alarm for twenty to six and removing the 'off button.'" Invar Kamprad is an example of a ____. fable key employee urban legend hero trend

hero

If an organization wishes to become more controlling and authoritative toward its employees, it should consider adopting a(n) _____ structure.

hierarchical

Abraham Maslow proposed the

hierarchy of human needs

Framing Bias

influenced by the way a situation or problem is presented to them

Greg, the president of an IT company, purchased a large number of shares of company stock before the news of a new revolutionary computer processor was made public that will cause company profits to increase considerably. This action by Greg could be considered an example of _____. insider trading a Ponzi scheme ethical behavior internal information information abuse

insider trading Insider trading is the illegal trading of a company's stock by people using confidential company information.

Organizational culture:

is passed on to new employees through socialization and mentoring, is the social glue that binds members of the organization together, significantly affects work outcomes at all levels of the organization, represents beliefs and values shared among workers, helps employees understand why the organization does what it does

cost focus strategy

keep the costs and hence prices, of a product or service below those of competitors and to target a narrow market

What is cost focus strategy?

keep the costs of a product below those of competitors and to target a narrow market

A national sales organization has implemented a sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as ___. knowledge implementation a strategy database a wisdom system knowledge management Big Data

knowledge management Knowledge management is the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization.

An organization's _____ can pay attention to, measure, and control a number of activities, processes,or outcomes in order to foster a certain culture.

leaders

The GLOBE project is an ongoing cross-cultural investigation of nine cultural dimensions involved in __________ and _______ processes.

leadership and organizational

Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique's hotel is a(n) _____ organization.

learning

The planning/control cycle has two planning steps: _____.

make the plan, then carry out the plan

Hierarchy of authority (edgar schein)

making sure the right people do the right things at the right time (unity of command)

The classical viewpoint of management emphasized ways to

manage work more efficiently

Which of the following is not one of the four layers of the diversity wheel? organizational dimensions internal dimensions personality external dimensions management status

management status

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___. delegating developing synergy entrepreneuring managing vision planning

managing

David is starting a karate school, and he has been working with Mr. Smith, a business counselor with the SBA. Mr. Smith told David that the first three steps to planning his organization are (in the correct order) ___.

mission statement, vision statement, and strategic planning

Hunter, who is starting a painting business, plans to write down the purpose of his painting business and his company's reason for being. Hunter is writing his

mission statement.

An innovative change involves ______ complexity, cost, and uncertainty. moderate minimum hidden no extreme

moderate

Raylene, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company as part of which managerial role? monitor entrepreneur consumerism resource allocator leadership figurehead

monitor

Strategic control

monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed a type of control

strategic control

monitoring the execution of strategy and taking corrective action if necessary

preference for doing one thing at a time is ________ _____.

monochronic time

Michael Porter

most important strategist working today, maybe of all time, most famous influential business professor who has ever lived widely and rightly regarded as the all time greatest strategy guru

The purpose of MBO is to

motivate subordinates

The purpose of MBO is to

motivate subordinates.

Alonzo, the president of the student class and honor society, has been very busy and did not study for the history test. Although Alonzo is very confident, he realizes that he probably will not do well on the exam and has talked himself into cheating because he feels it is worth it to maintain his strong GPA, which he will need to be accepted by a good college. He tells his friend, "I don't usually do this, but I really have to do it." The cause of Alonzo's behavior is ____. the deception effect a depression disorder the holier-than-thou effect the cheating requirement motivated blindness

motivated blindness Motivated blindness is the tendency to overlook information that works against our best interest. "People who have a vested self-interest, even the most honest among us, have difficulty being objective," says one report. "Worse yet, they fail to recognize their lack of objectivity." Motivated blindness enables us to behave unethically while maintaining a positive self-image. Most students rationalize their behavior by saying, "I don't usually do this, but I really have to do it." They would rather cheat, that is, than show their families they got an F.

The AFL-CIO, a union, and the National Federation of Independent Business, are both voluntary groups with the purpose of advancing member interests. They are examples of _____.

mutual-benefit organizations

polycentric, ethnocentric, geocentric

name each type of manager with the description -think foreign managers know best -think foreign managers do not know good practices -think you should take whatever practices work best

The two kinds of spans of control are _____. tall and hollow hierarchy and nonhierarchy tall and short flat and broad narrow and wide

narrow and wide

Technological forces

new developments in methods for transforming resources into goods or services

Ann is a teacher who became interested in helping adults in some of the poorer neighborhoods learn how to read. She plans to start a reading center in a low income area to help residents with reading skills at no cost. Ann's center is an example of a(n) _____. nonprofit organization for-profit organization association union coop

nonprofit organization

Dr. Jones is retiring from the hospital and he wants to start an organization, Doctor Help, that will provide low-income individuals in the United States with medical assistance at no cost. Doctor Help is an example of a(n) ____.

nonprofit organization

Right Motors calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Right and the dealer's service. This is an example of a(n) ___ system. open closed ongoing open-door environmental

open An open system continually interacts with its environment.

Organizational design is concerned with an organization developing A) important decisions that are suggested by employees B) the most favorable methods of accomplishing both the diversity & synergy plans C) the best structures of costs & efficiency that an organization uses to meet goals D) new MBO goals. E) optimal structures of accountability & responsibility to execute its strategies

optimal structures of accountability & responsibility to execute its strategies

learning organization

organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge

According to the competing values framework, the four types of ________ are clan, adhocracy, market, & hierarchy. A) industry cultural standards B) organizational cultures C) organizational values D) value statements E) organizational norms

organizational cultures

Jean-Paul, the store manager, was speaking with Patty, his new assistant manager, about the store's system of job relationships and whom she will report to and who will report to her. He said, "This structure is one of the things that motivates our workers to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's _____.

organizational structure

Deondre, who owns an investment firm with customers worldwide, has witnessed how dangerous global economic interdependency can be. During a lunch meeting, he mentioned to a customer, "In my opinion, ________ have been two negative effects of global economic interdependency for the United States."

other countries stealing U.S. technology and the loss of well-paying jobs in the United States

Amy, a successful banker and educator, has decided to retire, but she is very interested in staying involved with a company "that cares." So when asked to be on its board of directors, she gladly accepted the invitation. As a member of the board, Amy will be involved with the organization's ____. overall strategic goals and approval of major decisions daily company management and employee supervision oversight of sales and marketing overall strategic goals and global HR management daily specific company goals and management of a specific department

overall strategic goals and approval of major decisions Members of the board of directors are very important in setting the organization's overall strategic goals and in approving the major decisions and salaries of top management.

What is the final step in the strategic human resource management process? recruit and select people plan future human resources needs assess success of recruitment process perform appraisals of people orient, train, and develop people

perform appraisals of people

The Hong Kong government recognizes the potential economic benefit of Hong Kong Disney World and played a large role in its development. According to the GLOBE project, Hong Kong has high____________________.

performance orientation

The _______ process helps us to cope with uncertainty by formulating future courses of action designed to help achieve specified results.

planning

The purpose of ______ is to set goals and decide on the courses of action that will be used to achieve them.

planning

The three levels of ______________ are strategic, tactical, and operational.

planning

To ensure that plans are moving in the right direction, managers can use the

planning/control cycle

standing plans

plans developed for activities that occur repeatedly over a period of time

standing plans

policies procedures rules plans developed for activities that occur repeatedly over a period of time

A(n) ________ is a standing plan that outlines the general response to a designated problem or situation.

policy

This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) - office order - norm - policy - ethic - value

policy

The profits of ABC Grocery have dropped significantly over the last several months. After investigating, the owner realizes that the store is moving in the wrong direction in many departments, so there needs to be greater focus by management. This is an example of how an organization can progress in the wrong direction with ____. a poor plan no focus on JIT too much employee diversity little company diversity no code of ethics

poor plan A poor plan can send an organization in the wrong direction.

(5) The profits of West Side Grocery have dropped significantly over the last several months. After investigating, the owner realizes that many of the store's departments are moving in the wrong direction. The owner recognizes that these departments need stronger and closer management, but she also knows she has not provided her managers with enough direction regarding her expectations for the store's goals and the employees' performance. This example shows how an organization can progress in the wrong direction as a result of no code of ethics ; no focus on JIT ; poor planning ; too much employee diversity ; little company diversity

poor planning

Monochronic time is a ___. time when little is accomplished preference for doing one thing at a time time of chronic, frequent errors preference for multitasking desire to do as little as possible for a period of time

preference for doing one thing at a time Monochronic time is a preference for doing one thing at a time. In this perception, time is viewed as being limited, precisely segmented, and schedule driven.

Polychronic time is a ___. time when little is accomplished preference for doing one thing at a time time of chronic, frequent errors preference for multitasking desire to do as little as possible for a period of time

preference for multitasking

When confronted with a choice, people with strong prior beliefs tend to make their decisions based on their beliefs even if their beliefs are false. This is known as ____. narrow-minded perception single-vision stereotyping tunnel vision bias prior-hypothesis bias the curse of knowledge

prior-hypothesis bias

Difficulties that inhibit the achievement of goals are known as _____. values objectives synergies alternatives problems

problems

To help maintain a competitive advantage, the emphasis for most companies is on _____. employee training employee longevity production efficiency employee happiness company synergy

production efficiency A generation ago, organizations rewarded employees for their length of service. Today, however, the emphasis is on efficiency: Companies strive to produce goods or services as quickly as possible using as few employees (and raw materials) as possible.

The plant manager of a factory that produces tires told Sal, the purchasing manager, to approach the suppliers of the plant to discuss discounts. A supplier to that factory ____. provides raw materials, services, equipment, labor, or energy helps Sal's company sell its goods and services to customers joins forces with Sal's plant to achieve advantages neither can perform as well alone competes for customers or resources rescinds tax breaks when firms don't deliver promised jobs

provides raw materials, services, equipment, labor, or energy A supplier is a person or an organization that provides supplies like raw materials, services, equipment, labor, or energy to other organizations.

Which disciplines does the field of behavioral science include?

psychology, sociology, anthropology and economics

The field of behavioral science includes _____. psychology, sociology, forensic science, economics psychology, forensic science, sociology, anthropology, economics chemistry, biology, earth science, management psychiatry, technology, environmental science, forensic science psychology, sociology, anthropology, economics

psychology, sociology, anthropology, economics The disciplines of behavioral science include psychology, sociology, anthropology, and economics, all of which consider human behavior.

After returning home from a trade show, Mr. Jones, the president of a manufacturing company, spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance. To do so, Mr. Jones discussed a goal of "zero defects." This is an example of ____. the total quality movement scientific management redesign constancy of purpose quality assurance

quality assurance Developed in the 1960s, quality assurance focuses on the performance of workers, urging employees to strive for zero defects. Quality assurance has been less successful because often employees have no control over the design of the work process.

Because there are some positive aspects of bureaucracy, as proposed by Max Weber, Therese, a restaurant manager, is interested in implementing certain aspects of the bureaucratic approach to management within her restaurant. Like Weber, Therese feels bureaucracy is a

rational, efficient, ideal organization based on principles of logic

The decision was made by BP and Halliburton executives regarding not taking action with the oil well blowout preventer that experts believe would have prevented the Deepwater Horizon oil rig explosion and fire off the coast of Louisiana, since company management believed that there would be no great negative consequences as a result of their decision. This is an example of ___.

relaxed avoidance

The decision was made by BP and Halliburton executives regarding not taking action with the oil well blowout preventer that experts believe would have prevented the Deepwater Horizon oil rig explosion and fire off the coast of Louisiana, since company management believed that there would be no great negative consequences as a result of their decision. This is an example of ___. satisficing relaxed change relaxed avoidance the curse of knowledge panic

relaxed avoidance

The degree to which a test measures the same thing consistently is known as its __________. dependability validity accountability significance reliability

reliability

Local communities are stakeholders of organizations because communities

rely on the tax base from companies and the jobs the company provides

Triple bottom Line

represents people, planet, and profit; measures an organization's social, environmental, and financial performance

Theory X managers

represents pessimistic , negative views of others workers are irresponsible, resistant to change, lack of ambition, hate work, and want to be led

An emotional or behavioral response to real or imagined threats to an established work routine is known as _____. fight or flight response irrational insecurity performance anxiety resistance to change need for stability

resistance to change

Which of the following is NOT part VRIO?

resource

Melissa, the hotel manager, knows that the number of guests at her hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Melissa needs to work with the hotel department managers on how to cut costs, as a part of her ______ role. monitor disturbance handler disseminator resource allocator entrepreneur

resource allocator

The justice approach to deciding ethical dilemmas is guided by _____. respect for society and the environment respect for the fundamental rights of human beings respect for impartial standards of fairness and equity what will result in the individual's best long-term interests increasing profits and workplace diversity

respect for impartial standards of fairness and equity

procedure

response to a particular problem or circumstance

Nick, a hotel general manager, has had great success using MBO. Vivian, his district manager, has found that Nick's employees are highly motivated. Because Nick _________, Vivian is able to discern that he is using MBO.

rewards his employees with compliments, raises, and other benefits as they meet their goals

Nick, a hotel general manager, has had great success using MBO. Vivian, his district manager, has found that Nick's employees are highly motivated. Because Nick _________, Vivian is able to discern that he is using MBO. gives few compliments, but is very honest with his employees uses the Outward Theory that proposes discussing issues in open meetings has increased training rewards his employees with compliments, raises, and other benefits as they meet their goals is big on discipline

rewards his employees with compliments, raises, and other benefits as they meet their goals

Organizations can use _____, activities that celebrate important events or achievements for the organization, to change the organization's culture.

rites and rituals

Ricco, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should she choose? videotapes lectures workbooks role-playing, practice, and discussion computer-aided training

role-playing, practice, and discussion

(5) The head librarian issued a directive that "Absolutely no food or drink are allowed in the library." She issued this directive because several computers and keyboards in the computer labs, as well as several study cubes, were recently damaged by spilled drinks and food. This is a(n) ___________ issued by the librarian. rule ; procedure ; certified procedure ; level of certification ; industry standard

rule

Because several computers and keyboards in the computer labs have been damaged recently by drinks and food being spilled, the department chair of the IT department issued a directive that "Absolutely no food or drink is allowed in any computer lab." This statement by the department chair is a(n) ______.

rule

The head librarian issued a directive that "Absolutely no food or drink are allowed in the library." She issued this directive because several computers and keyboards in the computer labs, as well as several study cubes, were recently damaged by spilled drinks and food. This is a(n) _________________ issued by the librarian.

rule

Intrinsic rewards

satisfaction a person receives from performing the particular task itself (a reward)

Employees preparing action plans represents the _____ step in management by objectives.

second

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel? income geographic location personal habits seniority religion

seniority

planning

setting goals and deciding how to achieve them coping with uncertainty by formulating future courses of action to achieve specified results a plan is a document that outlines how goals are going to be met

planning

setting goals and deciding how to achieve them; coping with uncertainty by formulating future courses of action to achieve specified results

Darci wants incorporate changes into her life that will make her more ethical. She has heard that people who get the right amount of sleep are less tempted by unethical behavior, so she has made a commitment to go to bed earlier, when possible. She also is going to pick up reading again, a hobby she has just not made time for lately, which will reduce her screen time especially right before bed. What else might she try to do?

she might get in the practice of turning off lights when she leaves rooms and remember to bring a reusable water bottle to work

means-end chain

shows how goals are connected or linked across an organization

program

single-use plan encompassing a range of projects or activities

SWOT analysis

situations analysis search for strengths and weaknesses (internal), opportunities and threats (external) affecting the org

Regarding the findings from a SWOT analysis, organizational strengths are ____. means that give a specific industry an advantage in a down economy MBO skills that should be emphasized skills and capabilities that give a company advantages in executing its strategies environmental factors that the organization may exploit for competitive advantage external opportunities that a company can take advantage of

skills and capabilities that give a company advantages in executing its strategies

Empathy and organizational intuition are a part of which emotional intelligence (EI) trait? self-monitoring self-management social awareness self-awareness relationship management

social awareness

Those high in this emotional intelligence trait tend to be empathetic. self-awareness self-efficacy social awareness relationship management self-management

social awareness

Americans driving less and young people having less interest in cars are examples of trends in society known as ____ forces. diversity financial legal political sociocultural

sociocultural Sociocultural forces are influences and trends originating in a country's, a society's, or a culture's human relationships and values that may affect an organization.

An entrepreneur is best described as ___. a type of research assistant a type of intrapreneur someone who develops a new enterprise without risks someone who works inside an existing organization and sees a new product opportunity someone who takes risks to try to create a new enterprise

someone who takes risks to try to create a new enterprise

Philip, a shift manager in a factory, has 40 employees on his shift that he directly supervises. The 40 workers who report directly to Philip represent his _____. division of labor hierarchy of authority span of direction span of control unity of command

span of control

The number of people reporting directly to a given manager refers to _____.

span of control

Willis, the produce department manager at Shop More, has 8 employees in his department, also known as his ________. All 8 of these employees report directly to him. A) span of direction B) area of responsibility C) hierarchy of authority D) management depth E) span of control

span of control

A hierarchy culture has an internal focus and most values ____. community standards stability and control risk-taking flexibility external stakeholders

stability and control

A+ Enterprises has a reputation of reliability and a winning customer service, qualities that helped to build this highly respected name brand over the last 15 years. Speaking at a recent business conference, Benjamin, the CEO of A+, told his audience, "We have built our reputation by changing little over the last several years, but consistently helping customers with great, caring service and a reliable product." Which type of strategy does A+ Enterprises use?

stability strategy

Ethics are _____. always synergy driven standards of right and wrong that influence behavior rules that result in happier employees company policies that need not be discussed a type of norm

standards of right and wrong that influence behavior

types of plans

standing and single use plans

A music teacher asked her students to set a really hard goal, such as increasing your practice time by 10 hours per week, which would cause her students to stretch beyond what they think is possible, this is known as a(n) ____. mission statement strategic goal stretch goal MBO plan growing goal

stretch goal If you have outsize ambitions, you might set yourself a really hard goal (e.g., increase study time 50%)—what's known as a stretch goal, or "stretching yourself beyond what your mind might think is safe," according to one definition from Richard Branson, founder of Virgin Atlantic airlines.

Management by Objective

suggested by Peter Drucker 1. managers and employees jointly set objectives for the employee 2. managers develop action plans 3. managers and employees periodically review the employees performance 4. manager makes a performance appraisal and rewards the employee according to results

(5) The top management of Fresh, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Charles, a division manager for Fresh, has looked at his resources, and he has decided how his division can contribute to the two strategic goals set by upper management: (1) by partnering with another company and (2) by hiring a procurement manager to negotiate lower prices from vendors. Charles' next step is to roll out his ____ to his staff. tactical goals ; operational goals ; management guidelines ; codes of ethics ; vision statements

tactical goals

Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ____. writing a belief statement producing a code of ethics management pledging tactical planning developing a goals pact

tactical planning Tactical planning is done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months.

middle managers

tactical planning, what contribution their department/ work unit can make 6-24 months

Like other international companies, Jane is interested in expanding her candle business globally primarily to ___. take advantage of supplies, new markets, and a diverse workforce utilize export embargos to increase business take advantage of supplies, new markets, and lower labor costs increase synergy and diversity implement tariffs and import quotas

take advantage of supplies, new markets, and lower labor costs Companies expand internationally to take advantage of availability of supplies, new markets, lower labor costs, access to finance capital, or avoidance of tariffs and import quotas.

polycentric managers

take the view that native managers in the foreign offices best understand native personnel and practices, and so the home office should leave them alone

The mass media is considered part of an organization's _____. internal stakeholders distribution network general environment macroenvironment task environment

task environment No manager can afford to ignore the power of the mass media—print, radio, TV, and the Internet—to rapidly and widely disseminate news both bad and good. Thus, most companies, universities, hospitals, and even government agencies have a public relations person or department to communicate effectively with the press. This is part of an organization's task environment.

human capital

the economic force or productive potential of employee knowledge, experience, or action

Peter, the owner, is even more committed to making the used copier, which he recently purchased, work even though it keeps jamming and people have been telling him about other problems they have been having with it. Peter is affected by ______.

the escalation of commitment bias

Dave and his wife are expecting their first child this week, but Dave had to attend a very important meeting in Mexico City. While in Mexico, Dave was able to check his phone for text messages every hour, and as soon as his wife went into labor, he was able to return home in less than six hours. This "shrinking" of time and space with air travel and electronic media is known as ____.

the global village

management science

the new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using statistical management. scientific management. behavioral science. management science. goal management.

strategy formulation

the process of choosing among different strategies and altering them to best fit the organizations needs

big data analytics

the process of examining large amounts of data of a variety of types to uncover hidden patterns, unknown correlations, and other useful information

Management

the pursuit of goals efficiently and effectively Integrating the work of people Planning, organizing, leading, and controlling the organization's resources

Misperception often operating among investors (even professionals), who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return, are experiencing __________. reverse discrimination an ethical dilemma self-serving bias the recency effect ethnocentrism

the recency effect

people, strategy, and operations

the three core processes of business are ____________________________________________________________

The vice president of marketing, while meeting with the district sales managers, mentioned that management theorist Peter Drucker compared ____. 1) present politicians to past leaders 2) the present economy to that of the Great Depression 3) marketing concepts of this century with the past 4) apples and oranges 5) the workplace of the future to a symphony orchestra

the workplace of the future to a symphony orchestra

The 17 basic units of motion, identified by Frank and Lillian Gilbreth, were named _____. gilbreths therbligs units time frames action works

therbligs A made-up word you won't find in most dictionaries, therblig was coined by Frank Gilbreth and is, in fact, Gilbreth spelled backward, with the t and the h reversed. It refers to 1 of 17 basic motions. By identifying the therbligs in a job, Frank and his wife, Lillian, were able to eliminate motions while simultaneously reducing fatigue.

(6) The owners of Everything Outdoors, a family-owned garden center in a rural community, are concerned over the news that a large retailer with a garden center is building a new store on the other side of town. According to a SWOT analysis, this new retailer is a(n) ____ to Everything Outdoors. threat ; weakness ; opportunity ; intelligence ; strength

threat

Newly-implemented government regulations have reduced the availability of raw materials for Blair Woodworking Corp. This would be considered an external organizational ______ in a SWOT analysis.

threat

The owners of Everything Outdoors, a family-owned garden center in a rural community, are concerned over the news that a large retailer with a garden center is building a new store on the other side of town. According to a SWOT analysis, this new retailer is a(n) ____ to Everything Outdoors.

threat

At the end of the company retreat, Dashaun had a blueprint for how to move forward for the year. His primary objective had been met. What do you think his primary objective was?

to have an outline of how the goals were going to be met

At the end of the company retreat, Dashaun had a blueprint for how to move forward for the year. His primary objective had been met. What do you think his primary objective was? to have an outline of how the goals were going to be met to understand the financials so that he could explain them to the shareholders to have a guide for ethical decision making to have a set of research and development priorities to have an explanation of the company's new slogan

to have an outline of how the goals were going to be met

Business scholar Archie Carroll suggested that ________ is the first and primary responsibility of an organization in the global economy.

to make a profit consistent with expectations for international business

What is the differentiation strategy?

to offer products or services that are of unique and superior value compared with those of competitors to target a wide market

Sunset Oil is a large oil drilling company off the Gulf Coast. They want to expand their drilling area and are receiving a great deal of push back from the local community. It will now be on the ballot at the next election. Sunset Oil is concerned about how all of this will impact their bottom line. Which of the following should be a consideration for Sunset Oil?

triple bottom line

VRIO is a framework for analyzing a resource or capability to determine its competitive strategic potential by answering four questions. VRIO stands for

value, rarity, imitability, and organization

Compensation, recognition, and status are common ______ in the workplace. norms attitudes structures values perceptions

values

The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior are known as ____.

values

The Publix chain of supermarkets has stated, "We will not knowingly disappoint you. If for any reason your purchase does not give you satisfaction, the full purchase price will be cheerfully refunded immediately upon request." This proclamation is Publix's

values statement

A declaration that expresses what the organization should become and where it wants to go strategically is its _______ _______.

vision statement

Is it appropriate for the organization and for the times? Does it set standards of excellence and reflect high ideals? Is it ambitious? These are all questions that are answered in a good _____. belief agreement management belief statement vision statement mission statement code of ethics

vision statement

Strategic planning should communicate not only general goals about growth and profits but also

ways to achieve them

Value statement

what the company stands for, its core priorities, the values its employees embodies

Effective means to achieve results (and to make the right decisions to achieve organizations goals), efficient means to use resources (like people and money wisely and cost-effectively)

whats the difference between effective and efficient?

grand strategy

which after the assessment of the current reality, explains how the organizations mission is to be accomplished. 3 common grand strategies- growth, stability, and defensive

Porter's competitive strategies of cost leadership and differentiation focus on ____ markets, while the cost-focus and focused-differentiation strategies focus on ____ markets. specific; broad narrow; wide growth; specific wide; narrow diverse; narrow

wide; narrow

Virtual teams

work together over time and distance via electronic media to combine effort and achieve common goals a type of team

Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists small-business owners in setting up their companies. As a new business owner, the SCORE counselors would probably advise Deon to

write a business plan

Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists small-business owners in setting up their companies. As a new business owner, the SCORE counselors would probably advise Deon to _____.

write a business plan

The first three steps in planning an organization are (in the correct order):

writing a mission statement, assessing the current reality and formulating strategic planning

Leading

you motivate, direct, and otherwise influence people to work hard to achieve the organization's goals

What are SMART goals?

Specific, Measurable, Attainable, Results-oriented, Target dates

In 2009 and 2010 Toyota had to recall millions of automobiles due to uncontrollable acceleration. This recall forced upper-level management to rethink many things. For example, Toyota had become too focused on profits. As a business coach, where would you recommend Toyota begin?

Step 3: Formulate the grand strategy. ??

Danny is participating with other managers in a discussion about what his organization's goals should be for the next decade. He is participating in

Strategic planning

________ focus(es) on developing a comprehensive program for long-term success. Organizational diversity Strategic planning A synergy agenda Mission and vision statements TQM

Strategic planning

(8) ________ in an organization is the division of labor. For example, in a publishing company, there are people who acquire manuscripts (sponsoring editors), people who edit manuscripts (developmental editors), and people who turn manuscripts into printed books (production editors). the coordination of individual efforts into a group or organization-wide effort ; the common purpose that unifies employees ; an organizational structure with few or no levels of middle management ; a structure where employees report to no more than one manager ; the arrangement of having discrete parts of a task done by different people

The arrangement of having discrete parts of a task done by different people

________ in an organization is the division of labor. For example, in a publishing company, there are people who acquire manuscripts (sponsoring editors), people who edit manuscripts (developmental editors), & people who turn manuscripts into printed books (production editors). A) The coordination of individual efforts into a group or organization-wide effort B) A structure where employees report to no more than one manager C) The arrangement of having discrete parts of a task done by different people D) An organizational structure with few or no levels of middle management E) The common purpose that unifies employees

The arrangement of having discrete parts of a task done by different people

The Equal Employment Opportunity Commission was established by the _________________ Act. Wagner Occupational Safety and Health Social Security Title VII of the Civil Rights Equal Pay

Title VII of the Civil Rights

Leadership

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role. figurehead leadership Correct liaison spokesperson negotiator

(6) True or False: Executive Office Supply, a small family-owned company, sells high-priced desks, some as expensive as $10,000, to executives in its area. Very few companies have chosen to market this product, and Executive Office Supply has enjoyed record profits over the last 25 years. As their financial planner, you would advise Executive Office Supply to not utilize strategic planning.

True

A business model outlines what customer needs the company will satisfy, the operations of the business, the company components and functions, and the projected revenue and expenses.

True

Maquiladoras are manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens. True False

True

T/F A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders.

True

T/F A goal is a specific commitment to achieve a measurable result within a stated period of time.

True

T/F Alan, a retired doctor, is interested in starting a nonprofit organization that will include doctors and other medical professionals who travel to low income areas in the United States and internationally to assist with medical needs and open hospitals. Alan's organization is an example of a multinational organization.

True

True or false: According to Bossidy and Charan, execution is the central part of any company's strategy.

True

True or false: According to the text, setting aside time to reflect is one way to develop strategic thinking.

True

Alex, a district manager for a retail hardware store, asked his store managers for their store goals next year. Denise, one of the store managers, said, "I am going to increase my market share significantly next year by visiting businesses." Alex then responded to Denise with "Precisely how much are you going to increase your market share and by what date?" Alex is asking Denise to formulate a SMART goal. True False

True A SMART goal is one that is Specific, Measurable, Attainable, Results-oriented, and has Target dates.

When Paul, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning. True False

True Planning is defined as setting goals and deciding how to achieve them. An owner and manager must decide the best way to accomplish this. For example, Paul must ask which of several possible food items should be offered.

To start work every day, David sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning. True False

True Planning is defined as setting goals and deciding how to achieve them. Another definition is that planning is coping with uncertainty by formulating future courses of action to achieve specified results.

The macroenvironment, which includes sociocultural, demographic, political-legal and international forces, cannot easily be controlled by organizations. True False

True The general environment, or macroenvironment, of an organization includes six forces: economic, technological, sociocultural, demographic, political-legal, and international. Companies may be able to control some forces in the task environment, but you can't control those in the general (macro) environment.

(3) Siobhan often watches YouTube videos and is on Facebook while at work. She does not think it is an issue as she gets all her work done. After all, it does not cost the company to have her on the Internet, right? Siobhan is violating corporate internet policies ; misusing company time ; stealing from her company ; being abusive to her supervisor ; cheating in the workplace

Violating corporate Internet policies

Mutual-benefit organization

Voluntary collective formed to advance members' interests

The belief that quality stemmed from "constancy of purpose," and that managers should stress teamwork, be helpful rather than simply give orders, and make employees feel comfortable about asking questions was proposed by _____. W. Edwards Deming Max Weber Frank and Lillian Gilbreth Mary Parker Follett Henri Fayol

W. Edwards Deming Deming believed that quality stemmed from "constancy of purpose," a steady focus on an organization's mission, along with statistical measurement and reduction of variations in production, and that managers should stress teamwork, be helpful rather than simply give orders, and make employees feel comfortable about asking questions.

designed to monitor and enforce trade agreements: North American Free Trade Agreement World Trade Organization Trading Bloc Mercosur

World Trade Organization

Mary Parker Follett

____ suggested that organizations should be operated as "communities," with managers and subordinates working together in harmony. For example, in a publishing company run as a community, editors, editorial assistants, and publishers would work together to determine which books should be published. Adam Smith Frank Gilbreth Hugo Munsterberg Mary Parker Follett Max Weber

cascading goals; individual employees

_____ are at the top of the organization and get more specific as they move toward

Doug, a new manager, commented to a friend, "I am excited about different aspects of my new job. The company computers have entered the field of decision making. The network not only collects information more quickly, but the system also reduces the roadblocks when I need a group consensus." Doug is referring to _____.

a computer-aided decision-making system

(8) A hierarchy of authority is ____. Most military organizations are known for having a strong hierarchy of authority. a diversity structure used in planning with recruiting, selection, and hiring ; also known as work specialization ; a control mechanism for making sure the right people do the right things at the right time ; also knows as a division of labor ; the arrangement of having discrete parts of a task done by different people

a control mechanism for making sure the right people do the right things at the right time

Conceptual skills consist of the

ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together

During weekly conference calls, Mary, a restaurant manager for a national chain of restaurants, and the other managers in her district explain to their district manager the reasons for different decisions and why certain costs and sales were higher or lower for the previous week. The explanation of their decisions and work results is known as __.

accountability

During weekly conference calls, Mary, a restaurant manager for a national chain of restaurants, and the other managers in her district explain to their district manager the reasons for different decisions and why certain costs and sales were higher or lower for the previous week. The explanation of their decisions and work results is known as __. touching a hierarchy of authority decision steps power accountability

accountability

Mr. Jones, the department manager, told his employees that he wanted them to write down their work goals for the year. To help his workers achieve their stated goals, the next thing that he should ask for are each worker's _____ ______.

action plan

During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change. incremental radically innovative innovative reactive adaptive

adaptive

Licensing is when a company ____. allows a foreign company to pay it a fee to make or distribute the first company's product or service pays a competitor a fee to avoid a company's territory allows another company to pay it a fee to train its employees barters goods for goods in lieu of a monetary payment develops a strategic plan for another organization

allows a foreign company to pay it a fee to make or distribute the first company's product or service

If a grievance procedure is not sufficient to solve a labor-management dispute, a binding decision may be sought from __________. the EEOC an arbitrator a shop steward the AFL-CIO a mediator

an arbitrator

Bob, the owner of Orthopedic Supply, just discovered that his trusted friend Ruth, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Bob must decide whether to ignore his friend's actions and avoid bad publicity for Orthopedic Supply, or to have Ruth arrested for embezzlement. Bob is facing

an ethical dilemma

At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___. visionaries stretch goals an organization a force ad hoc teams

an orgnization

Project teams

assembled to solve a particular problem or complete a specific task, such as brainstorming new marketing ideas for one of the company's products a type of team

What is step 2 in the strategic management process

assess the current reality

Performance appraisal consists of __________. rotating job positions motivating and counseling setting standards and monitoring performance assessing performance and providing feedback motivating and monitoring performance

assessing performance and providing feedback

Strategic Positioning

attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company "Performing different activities from rivals, or performing similar activities in different ways"

Which of the following is not one of the five steps in the training process? implementation selection attendance objectives assessment

attendance

Joelle wants to broaden her functional knowledge. Which of the following activities should she engage in?

attending a business conference

Which of the following is a reason discussed in the case that Apple Inc. has expanded its operations globally? a. Greater availability of supplies b. Lower labor costs c. Avoidance of tariffs d. Fewer competitors e. Greater access to finance capital

b

With SMART goals only a few goals should be chosen, and they should be results-oriented, that ____. a. meet low cost goals b. support the organization's vision c. keep employees happy d. support the company's diversity plan e. align with the beliefs of the local community

b

Karyn is thinking about switching where she purchases the cups for her hot beverages. Which of Porter's competitive forces can she leverage?

bargaining power of suppliers

Countertrading is ___ goods for goods. selling bartering licensing sourcing outsourcing

bartering

gain access to supplies, new markets, and lower labor costs.

based on the text, many companies are interested in expanding globally in order to gain access to supplies, new markets, and lower labor costs. gain access to natural resources, new markets, and a diverse workforce. implement tariffs and import quotas. utilize export embargoes to increase business. increase the diversity and creativity of their workforce.

What are two suggestions for improving your adaptability in the workplace?

be more resourceful, be proactive in learning situations

The statement "I won't give Jim such a tight deadline again" reflects the ______ component of an attitude. behavioral or intentional cognitive factual decisional affective

behavioral or intentional

ethnocentric managers

believe that their native country, culture, language, and behavior are superior to all other

environment scanning

careful monitoring of an organizations internal and external environments to detect early signs of opportunities and threats that may influence the firms plans

In the BCG matrix, _______ are organizations that have slow growth but high market share, with income that often finances stars and question marks.

cash cows

Using state-of-the-art computer software and hardware to help people work better together is known as ____. knowledge management a wisdom system a knowledge base a strategy database collaborative computing

collaborative computing Using state-of-the-art computer software and hardware to help people work better together is known as collaborative computing. Goal setting and feedback will be conducted via Web-based software programs such as eWorkbench, which enables managers to create and track employee goals.

The city fire department offers its services to any individual within its city limits, so even Paul, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ___ organization. servant commonweal for-profit mutual benefit volunteer

commonwealth

In the BCG matrix, CASH COWS are _____. highly overvalued, so are not wise purchases companies with slow growth and high market share risky new ventures beyond reach, due to their high purchase price and profits organizations with high growth and high market share which are definite keepers

companies with slow growth and high market share

All the following are ways to increase your proactive learning skill except

compare yourself to others

Economic forces

consists of the general economic conditions and trends - unemployment, inflation, interest rates, economic growth

Organizations using a matrix structure A) establish a hierarchy in which employees report to only 1 supervisor B) contain multiple overlapping command structures, in which all employees report to 3 or more managers C) contain 2 command structures, in which some people report to 2 bosses D) utilize teams or workgroups with few lines of authority E) centralize authority into a single person

contain 2 command structures, in which some people report to 2 bosses

Organizations using a matrix structure _____. contain two command structures, in which some people actually report to two bosses utilize teams or workgroups with few lines of authority centralize authority into a single person establish a hierarchy in which employees report to only one supervisor contain multiple overlapping command structures, in which employees report to several managers

contain two command structures, in which some people actually report to two bosses

The process of fitting the organization to its environment is referred to as the _______ approach to organizational structure.

contingency

The company's CEO puts pressure on the firm's R&D managers to develop products that can be created cheaply. The firm would be following a ________ strategy.

cost leadership

Ralph, the manager of a busy hardware store, knows that he needs to entrust many of his tasks to managers and other employees, rather than falling into the common trap of perfection, believing he is the only person who can do this right and on time. This process of assigning tasks to lower-level managers and employees is known as ____.

delegation

Ralph, the manager of a busy hardware store, knows that he needs to entrust many of his tasks to managers and other employees, rather than falling into the common trap of perfection, believing he is the only person who can do this right and on time. This process of assigning tasks to lower-level managers and employees is known as ____. accountability outputting handing delegation span of control

delegation

rule

designates specific required action

strategic planning

determine what the organization's long-term goals should be for the next 1-5 years with the resources they expect to have available

When more efficient workers earn higher wages, this is known as a _____ pay structure.

differential rate

Rosario, a department manager, has been dealing with two workers in her department who do NOT get along. Due to family problems for both employees, today they had a loud argument in the break room. Rosario is meeting with both to resolve the issues. Which managerial role is Rosario playing?

disturbance handler

Order the schools of thought in the behavioral viewpoint from earliest to most recent.

early behaviorism, human relations movement, behavioral science

The behavioral viewpoint developed over the following phases: _____. early behaviorism, human relations movement, behavioral science early behaviorism, human relations movement, scientific management early behaviorism, industrial, human relations movement early behaviorism, human relations movement, administrative phase operations management, human relations movement, MBO phase

early behaviorism, human relations movement, behavioral science

Angela wants to sell her business. Sadie has expressed an interest in purchasing it, but is worried about whether or not she will qualify a loan with the interest rates going up. Sadie is worried about a/an

economic force

Della, the new CEO of Sky Advertising, has been with the firm for over 25 years. She was picked by the board to turn the 85-year-old agency around and to do so, Della wants to bring back some old ideas that previously worked at Sky. She plans on having managers and veteran employees instruct each other about the organization's chosen values, beliefs, and expectations through holding some of the old rites and rituals, retelling stories about company legends, bringing back training and coaching, and once again having quarterly reward ceremonies. The things Della wants to do are an example of ____.

embedding culture

Formal statements can help to change an organization's culture by

embedding the culture in various organizational materials such as the mission, vision, and values statements.

Organizational opportunities in a SWOT analysis are

environmental factors that the organization may exploit for a competitive advantage.

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___. the quality-management viewpoint scientific management evidence-based management MBO behavioral management

evidence-based management Evidence-based management is based on three truths: there are few really new ideas, true is better than new, and doing well usually dominates.

Global CEOs desire ______ even more than profit growth, stimulating innovation, customer loyalty, and finding qualified employees.

excellence in execution

When planning a trip to Spain, Brett and his wife, both Americans, were concerned about how much they could afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. The ________ rate is the rate at which the currency of one area or country can be exchanged for the currency of another's.

exchange

While traveling in France, Jim and his wife, both Americans, were concerned about how much they can afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. This change in the values of currencies and how they fluctuate in relation to each other is known as the ____ rate.

exchange

1. (coordinated effect) the coordination of individual efforts into a group or organization-wide effort 2. (common purpose) gives everyone an understanding of the organization's reason for being

explain the difference between Edgar Schein's coordinated effect and common purpose

rational model of decision making (classical model)

explains how managers should make decisions; it assumes managers will make logical decisions that will be the optimum in furthering the organization's best interests also called the classical model

After the scandals at WorldCom, Tyco, Adelphia, and Enron, in which company employees lost millions of dollars and their nest eggs, U.S. companies showed less concern for corporate governance and more interest in the development of corporate social responsibility.

false

Alison, the director of marketing for a global company, is planning the contributions she and her department will make to the organization over the next 24 months. This type of planning is called operational planning.

false

Goals are arranged in a hierarchy known as a means-end chain because in the chain of management, the accomplishment of high-level goals is the means leading to the accomplishment of low-level goals or ends.

false

NAFTA is a trading bloc consisting of the United States, Canada, Panama, and Mexico.

false

Controlling is the arranging of jobs, people, and other resources to accomplish tasks and responsibilities. True False

false Organizing is defined as arranging tasks, people, and other resources to accomplish the work.

Efficiency and effectiveness means to use resources—people, money, raw materials, and the like—wisely and cost effectively. True False

false To be efficient means to use resources like people, money, and raw materials wisely and cost effectively. To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.

According to the BCG matrix, a company will do better in a _____ market in which it has a high market share.

fast-growing

When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the soda. This sales increase is a type of ____. quality control feedback input outcry Big Data

feedback Feedback is information about the reaction of the environment to the outputs that affects the inputs. Are the customers buying or not buying the product?

Affective ("I feel")

feelings or emotions one has about a situation

strategic position emerges from 3 sources

few needs, many customers broad needs, few customers broad needs, many customers

What are the three sources of a unique and valuable strategic position?

few needs, many customers; broad needs, few customers; broad needs, many customers

Leonore's Luxury Leather Footwear Corp. conducted a SWOT analysis and determined that at least 57% of consumers would demand high-end footwear and their sales should increase by 18% in the next year. This vision of what could happen is known as a _____.

forecast

Kendall's Home Decorators believes that the demand for its services will expand greatly because a real-estate developer has just purchased 100 acres in town. The developer is planning to build 1,000 condominium units on the property. The managers of Kendall's Home Decorators are making a projection for the future, also known as a

forecast.

Doug is using rational decision making, and the chosen alternative that was implemented does not appear to be working. To correct the situation, the possibilities Doug should consider include _____.

giving it more time, changing it slightly, trying another alternative, or starting over

Doug is using rational decision making, and the chosen alternative that was implemented does not appear to be working. To correct the situation, the possibilities Doug should consider include _____. doing nothing or starting over giving it more time or not changing anything doing nothing giving it more time, changing it slightly, trying another alternative, or starting over giving it more time, cutting costs, or increasing organization synergy

giving it more time, changing it slightly, trying another alternative, or starting over

Disney Imagineering creates ideas and builds theme parks all around the world due to _____________.

globalization

The trend of the world economy toward becoming a more interdependent system is known as ____.

globalization

Having a greater pool of knowledge, gaining different perspectives, gaining intellectual stimulation, having a better understanding of decision rationale, and having a deeper commitment to the decision are advantages of ____.

group decision making

The multiplier effect states that a manager's influence on the organization ___. can have great and continual cost implications can result in many types of company diversity also results in large consequences for employees' families has implications far beyond the results that can be achieved by one person acting alone is felt repeatedly for many days

has implications far beyond the results that can be achieved by one person acting alone

In the BCG matrix, DOGS are _____. highly overvalued, so are not wise purchases. companies with slow growth and high market share risky new ventures beyond reach, due to their high purchase price and profits organizations with high growth and high market share which are definite keepers

highly overvalued, so are not wise purchases (SHOULD BE GOTTEN RID OF)

Greg, owner of Comfortable Home Heating and Air, has been having problems with employee morale. After investigating, he found that some of his department managers were using management by objectives, but the accounting and sales managers were not utilizing MBO in their departments. For the MBO program to be successful, Greg must be sure that it is implements throughout ________.

his entire organization (true)

When talking with Shane, a sales manager, she remarked that typically, her employees sincerely and positively overstate their job performance and abilities. This is an example of the ____ effect. motivated blindness fudging holier-than-thou overstatement cheating

holier-than-thou With the "holier-than-thou" effect, science writer Benedict Carey suggests, "people tend to be overly optimistic about their own abilities and fortunes—to overestimate their standing in class, their sincerity, their discipline."

A(n) ___________ is a report listing your organization's employees by name, education, training, languages, and other important information. performance appraisal job analysis human resource inventory employee database skills record

human resource inventory

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is considered a(n) ______ change. innovative process impermanent adaptive radically innovative

innovative

The board of directors, employees, and owners are the organization's ___.

internal stakeholders

The board of directors, employees, and owners are the organization's ___. community stakeholders advisory group shareholders internal stakeholders external stakeholders

internal stakeholders' The internal stakeholders consist of employees, owners, and the board of directors (if any).

(3) Changes in the economic, political, legal, and technological global system that may affect an organization are ______ forces. For example, stresses within the European Union (including the United Kingdom's recent decision to exit the EU) may have global ramifications. external stakeholder ; technological ; demographic ; international ; local

international

Changes in the economic, political, legal, and technological global system that may affect an organization are ______ forces.

international

According to management scholar Henry Mintzberg, managers play three roles: 1)interdependent, monitor, analytical 2)professional, leader, informational 3)interpersonal, analytical, monitor 4)interpersonal, analytical, professional 5)interpersonal, informational, decisional

interpersonal, informational, decisional

According to management scholar Henry Mintzberg, which three roles do managers play?

interpersonal, informational, decisional

Sal has been in the landscaping business for over 40 years, and when Donovan, his business partner, suggested adding snow removal as an extra service, Sal responded with "My gut feeling is to say yes because of my experience in the past and what I have seen other companies do over the years, both successfully and not." Sal's response to Donovan is known as _____.

intuition

Which of the following is NOT a hindrance to perfectly rational decision making? A) intuition B) information overload C) complexity D) managers' different values E) conflicting goals

intuition (? not sure if correct)

Which of the following is not one of the four steps for fostering innovation? effectively managing people, groups, and organizational processes and systems in the pursuit of innovation gain allies by communicating your vision empower employees and reward them to achieve progress recognize problems and opportunities and devise solutions issue a mandate: change or leave

issue a mandate: change or leave

A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by

its effectiveness, such as decreased crime

what do technical skills consist of?

job-specific knowledge needed to perform well in a specialized field

Sometimes a country's laws forbid foreigners from owning a business in the nation. In the presence of such laws, a(n) ________ is one way for an American company to have a presence in that foreign country.

joint venture

During a meeting, Tammy, the branch manager, was pointing to the corporate organization chart on the wall. Tammy remarked that "These people provide advice, recommendations, and research for us, and they are indicated with a dotted line. Jim, our CEO, and the vice presidents of our organization are up here, indicated on the organization chart by a solid line vertical line." The employees indicated on the organization chart by a solid line are ____, and those indicated by a dotted line are ____.

line managers; staff personnel

What is step 5 in the strategic management process

maintain strategic control, feedback loop

Research suggests that when writing out and achieving a person's biggest goals, it is important to ____.

make a concrete plan and break goals into manageable bites

The planning/control cycle has two planning steps: _____. ____ ___ ____, _____ ____ ____ _____

make the plan, carry out the plan

Top-down structure and rigid rules are characteristics of a(n) _____ organization.

mechanistic

Sustainable economic development

meets present needs without compromising the ability of future generations to meet their needs

Clothing maker Patagonia states that its purpose as an organization is to "build the best product, cause no unnecessary harm, [and] use business to inspire and implement solutions to the environmental crisis." This is the company's ___.

mission statement

Clothing maker The Gap states that its purpose as an organization is to "create emotional connections with customers around the world through inspiring product design, unique store experiences and competitive marketing." This is the company's

mission statement

Fred, who is starting a painting business, was advised by a friend, a successful business owner, to write down the purpose of his painting business and why he believes his company will exist. Fred was writing his ____. proprietorship pact ownership belief statement code of ethics mission statement vision statement

mission statement

Operations management focuses on managing the production and delivery of an organization's products or services

more effectively

The more subunits into which an organization breaks down, the _____.

more highly differentiated it becomes

The more subunits into which an organization breaks down, the _____. lower the productivity more unified it becomes less differentiated it becomes more highly differentiated it becomes higher the costs

more highly differentiated it becomes

The purpose of MBO is to motivate subordinates. control lower-level management. control costs. increase market share and develop synergy. control subordinates.

motivate subordinates.

Tutors for Students (TFS) is an organization with the purpose of offering free tutoring to older students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an example of a ________ organization.

nonprofit

With the community interested in eating healthy, Mary Catherine, a restaurant owner, is considering adding more gluten-free dishes to her menu. This decision is uncertain & risky, & she finally decides to go with her gut feelings. Mary Catherine is exhibiting A) nonrational decision making B) rational decision making C) a code of ethics D) analytics E) MBO

nonrational decision making

1/1/1 charitable giving.

north West Jacket Company has a policy that each employee volunteer at the local elementary school reading or helping with math for 2 hours a month. They also donate coats for all children who need them in the winter and give a financial contribution to the school. North West is demonstrating its social responsibility through operating with integrity. 1/1/1 charitable giving. fostering employee success. a journey toward sustainability. natural capital.

For MBO to be successful, top management must be committed, it must be applied organizationwide, and _____.

objectives must cascade

For MBO to be successful, top management must be committed, it must be applied organizationwide, and _____. there must be community support objectives must cascade employees need to provide continuous feedback to each other objectives must remain fixed and unchanging objectives must be generated bottom-up

objectives must cascade For MBO to be successful, top management must be committed, it must be applied organizationwide, and objectives must cascade.

For MBO to be successful, top management must be committed to the program, MBO must be applied organizationwide, and employees need to provide continuous feedback to each other. objectives must cascade. objectives must be generated from the bottom up. objectives must remain fixed and unchanging. there must be community support.

objectives must cascade.

Susan is a front-line supervisor in a grocery retailer. She desires to decrease the time she spends working on doing her daily closing work. This objective set by Susan and for her is an example of a(n) ____. operational goal supervisory objective tactical goal lower-level objective front-line goal

operational goal Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Adam, the owner of Adam's Roofing, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the 'social glue' that binds the members of our company together." Adam was referring to his company's _____. code of ethics organizational MBO diversity plan analytics organizational culture

organizational culture

In the BCG matrix, stars are _____. highly overvalued, so are not wise purchases companies with slow growth and high market share risky new ventures beyond reach, due to their high purchase price and profits organizations with high growth and high market share which are definite keepers

organizations with high growth and high market share which are definite keepers

A company's overall ability to execute is a function of effectively executing according to three processes, but Bossidy and Charan proposed that the _____ process is the most important. operations people controlling leading planning

people

The triple bottom line represents ______, _______, _______, also known as the ____. ______, _______, _______; _____

people, planet, profit; 3 Ps

3 core process of business

people- you need to consider who will benefit you in the future strategy- you need to consider how success will be accomplished operations- you need to consider what path will be followed

The extent to which your personality and values match the climate and culture in an organization is referred to as _____.

person-organization fit

Mr. Jones, a wealthy businessman who made his fortune in the oil industry, understands the importance of a college education, so he has given over $10 million over the last several years to colleges and universities. This is an example of _____.

philanthropy

Paul and Anna Jones are wealthy entrepreneurs who are very interested in helping children who have been abused. Their goal is to donate a percentage of their company profits to helping these children. The Jones's actions are an example of _____.

philanthropy

With increasing competition in the auto-parts business, Harrison, owner of Discount Tires, is dealing with growing uncertainty. He decides to ________, or meet with his managers to develop a future course of action to meet company goals.

plan

You can use the continuous feedback loop known as the _____ cycle to ensure you're headed in the right direction once you've made plans.

planning/control

When confronted with a choice, people with strong prior beliefs tend to make their decisions based on their beliefs even if their beliefs are false. This is known as ____.

prior-hypothesis bias

Jason is more apt to take initiative and persevere to influence the environment; he has a(n) ______ personality. reactive extroverted proactive introverted agreeable

proactive

A _____ is a single-use plan encompassing a variety of projects or activities. Multiple Choice program procedure project policy rule

program

Which of the following is not a type of compensation? wages promotions benefits salaries incentives

promotions

The Sarbanes-Oxley Act of 2002 established requirements for ____. Noncompliance can result in penalties of

proper financial record keeping for public companies; as much as 25 years in prison

A tax on automobiles imported into the United States that raises prices on imported vehicles to make the price of cars produced in the United States more competitive is a(n) ________; a tax on all oil imported into the United States, which is implemented to raise money for the U.S. government, is a(n) ________ tariff.

protective tariff; revenue

A mission statement expresses the

purpose of an organization

strategy implementation

putting strategic plans into effect

Chad and his partner, John, have decided to update their computer network, although they have no expertise in this area. During a meeting with John, Chad commented that "Our decision is limited by numerous constraints, such as our understanding of the complexity of technology, time and money, imperfect information, and our conflicting goals." These limitations are hindrances to _____.

rational decision making

Marquez, the hotel manager, knows that the number of guests at his hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Marquez needs to work with the hotel department managers on how to cut costs, as a part of his role as

resource allocator

Chenglei, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Chenglei is utilizing

scientific management

A SWOT analysis is a(n)

search for the strengths, weaknesses, opportunities, and threats affecting an organization.??

What mechanism is used to provide a systematic assessment of an organization's triple bottom line? sustainability program diversity program financial audit code of ethics social audit

social audit Success in these areas can be measured through a social audit, a systematic assessment of a company's performance in implementing socially responsible programs, often based on predefined goals.

A _____ plan is developed for activities that occur repeatedly over time.

standing

The top management of Tasty Foods, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Greg, a division manager for Tasty Foods, has looked at his resources, and decided how his division can contribute to the two strategic goals set by upper management. These types of objectives set by Greg are _____.

tactical goals

New developments in methods for transforming resources into goods or services are _____ forces.

technological

New developments in methods for transforming resources into goods or services are _____ forces. political-legal technological demographic sociocultural media

technological Technological forces are new developments in methods for transforming resources into goods or services.

long-term goals

tend to span 1 to 5 years and focus on achieving the strategies identified in a company's strategic plan

A self-fulfilling prophecy is also known as __________. causal attribution learned helplessness selective perception burnout the Pygmalion effect

the Pygmalion effect

moral-rights approach (example) (because it is guided by respect for the fundamental rights of human beings)

the U.S. Constitution's Bill of Rights

Conceptual skills consist of ____. the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together the ability to think practically the ability to work well in cooperation with other people to get things done the ability to think in a logical manner the job-specific knowledge needed to perform well in a specialized field

the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together

One way to think of management is ___. the science of helping people the science of synergy the science of accomplishing things efficiency in motion the art of getting things done through people

the art of getting things done through people

The vertical hierarchy is also known as _____. the X-Y chart the corporate steps the chain of command the network structure an upward graph

the chain of command

Anthony, the plant manager, was talking with another manager about Tim, the lead engineer in the corporate R & D department. Anthony remarked that "Tim is so bright, and is an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." This is known as _____. the tunnel vision effect an analytics perspective the curse of knowledge the intellectual fog effect a narrow perspective

the curse of knowledge

Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company's website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____. the intranet the global village synergy e-commerce the small world philosophy

the global village Global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for the people around the globe to communicate with one another.

The fourth and final step in management by objectives involves _____.

the manager making a performance appraisal and rewarding the employee according to the results

Organizational socialization (how employees learn culture)

the process by which people learn the values, norms, and required behaviors of an organization

organization culture

the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments

The chain of command is also known as _____. the horizontal specialization: the movement chart an analytics tool the vertical hierarchy the organizational picture

the vertical hierarchy

Frank and Lillian Gilbreth identified 17 basic units of motion that they called

therbligs

Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are _____. threats of substitute products and services and competitive rivalries threats of government paperwork and tax increases, bargaining power of suppliers, and competitive rivalries bargaining power of suppliers threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries threats of new entrants and bargaining power of buyers and suppliers

threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries

Which of the following represent competitive forces used in Porter's model for industry analysis?

threats of new entrants, threat of substitute products or services, rivalry among competitors, bargaining power of buyers, bargaining power of suppliers

Strategic, tactical, and operational are the ____.

three levels of planning

At the end of the company retreat, Dashaun had a blueprint for how to move forward for the year. His primary objective had been met. What do you think his primary objective was?

to have an outside of how the goals were going to be met

Heather is the store manager for a national grocery retailer, and she received the yearly tactical plan from Sanjay, her district manager. Heather is meeting with her department managers to plan how to implement the specific tasks outlined in Sanjay's plan for the next year. Heather is engaged in operational planning.

true

Scott, a manager at the Rome, Italy, store of an American-owned clothing company, understands the differences and similarities between American and Italian customers, customs, culture, and practices. As a result, Scott uses his understanding of Italian culture, tastes, and business practices to help him market his products to Italian customers in Rome—and he uses his understanding of American culture to sell his products to American tourists who are visiting Rome. Scott is an example of a geocentric manager.

true

While in Italy, Sam was able to communicate important information to Fred, his business partner, via e-mail. Later that day, Sam remarked to Fred about how helpful it was that he was able to return to their office in New York in less than nine hours. The "global village" refers to this "shrinking" of time and space as air travel and the electronic media have made it easier for people around the globe to communicate with one another.

true

Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The 40 workers who report directly to Sophie represent her

unity of command

Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager. board upper first-line monitoring team leader

upper (Top Manager)

Francois pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)

upper-level manager

To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the ___ approach.

utilitarian

Employers must consider an employment test's ______, whether or not it measures what it purports to measure and is free of bias. reliability legitimacy validity consistency central tendency

validity

Carlos is doing a VRIO analysis for a product his company is thinking about producing. The first question he asks is, "Does this new capability allow us to minimize the threat of the main competitor gaining more market share?" He decides the answer to this question is "yes." Which aspect of the VRIO analysis does this question answer?

value

n the large city where Cassandra lives, many people are asking for her restaurant to deliver food to their offices. Her restaurant has never delivered food before but since so many people have requested this service Cassandra decides it's a good idea to do it. In a VRIO analysis, Cassandra has determined the ____ of this capability.

value

During a management meeting, Dave, the CEO of Top Office Equipment, reminded his management team of where the company wants to go as an organization: "Top Office Equipment is the expert whom customers should always call regarding all their office equipment needs because Top Office strives to understand customer needs and provide the right answers for them." This statement is Top Office Equipment's

vision statement

During a management meeting, Lester, the CEO of Elite Office Equipment, reminded his management team of where the company wants to go as an organization: "Elite Office Equipment is the expert that customers should always call regarding all their office equipment needs because we strive to understand customer needs and provide the right answers for them." This statement is Top Office Equipment's

vision statement

business model

where you describe basic idea behind business which outlines the need the firm will fill the operations of business its components and functions as well as expected revenues and expenses describes industry you're entering how your product will be different how you will market to customers how you're qualified to run the business and how you'll finance your business

Phillip said to a dear friend, "I am fed up with my company's continual disregard for human life and the environment. They just continue to secretly dispose of hazardous chemicals into a nearby stream. I don't know how they get away with it! I am going to tell somebody today." Phillip's decision to tell somebody about his company's actions is an example of a(n) ____-_____.

whistle-blower

Porter's competitive strategies of cost leadership and differentiation focus on ____ markets, while the cost-focus and focused-differentiation strategies focus on ____ markets. diverse; narrow growth; specific wide; narrow specific; broad narrow; wide

wide; narrow

(1) True or False: In the management process, the organizing stage includes setting goals and deciding how to achieve them.

False

(1) True or False: When Juanita meets regularly with her workers to provide encouraging words so that they work hard to achieve the company's goals, she is engaged in the management function of controlling.

False

(2) True or False: Behavioral science includes the fields of psychology, marketing, accounting, and geology.

False

(2) True or False: The managers of a car dealership have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.

False

(6) True or False: Fascinating Fez, a 125-year-old hat and cap manufacturer, markets very high-quality stylish headwear, many of which cost more than $1,000 each, to fashionistas globally, always maintaining its reputation of superior value in its narrow market. Fascinating Fez is using a cost-focus strategy.

False

Apple has fired employees who have leaked news about unannounced products. Which step of the planning and controlling process is this?

Take corrective action

(1) True or False: When Pietro, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.

True

work teams

have a clear purpose that all members share, usually permanent, and members must give their complete commitment to the team's purpose in order for the team to succeed a type of team

Grayson wants to rethink the visitor experience to his theme parks. He meets with the customer service team who represents the parking attendants, the ticket sales agents, the information booth workers, the grounds keepers, and the ride attendants. Grayson wants them to change how they interact with the park patrons. He tells them all to, "Welcome each visitor to the park with a smile, a kind word, and an offer of assistance." How would you describe his change?

it is a behavioral objective

Expand your perspective by asking different questions

Try thinking about things such as "what surprised me about that situation?" or "What data might I be ignoring?"

Shrimpers in South Louisiana have accused China of selling shrimp in the United States at a lower price than U.S. suppliers. The goal of the Chinese, they argue, is to drive down the price of U.S. shrimp. The U.S. shrimpers are accusing the Chinese of

dumping

How might IKEA's positive ethical behavior and social responsibility benefit the company? a. Increased employee misconduct and fraud b. Declining profits c. Reduced customer goodwill d. Declining sales growth e. Decreased employee turnover

e

Like other international companies, Jane is interested in expanding her candle business globally primarily to ___. a. utilize export embargos to increase business b. take advantage of supplies, new markets, and a diverse workforce c. increase synergy and diversity d. implement tariffs and import quotas e. take advantage of supplies, new markets, and lower labor costs

e

The multiplier effect states that a manager's influence on the organization

has implications far beyond the results that can be achieved by one person acting alone

"fit"

has to do with the ways a company activities interact and reinforce one another

One Fortune article states that "vision should describe what's happening to the world you compete in and what you want to do about it" and

"it should guide decisions."

(1) You have just taken a job as an entry-level manager for a company that provides rug-cleaning services. The company has a large national presence, with offices in 40 U.S. states. You know you are starting at the bottom of the management ladder, but you hope to grow and rise through the ranks to become a senior manager. What is your likely salary range when you first take the job? $35-60K ; $80-100K ; $26-29K ; $45-120K ; $14-20K

$35,000-$60,000

True or false: It is common practice today for most small business owners to engage in strategic planning.

False

strategic positioning

(according to Porter) attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company "performing different activities from rivals or performing similar activities in different ways"

Functional-Level Strategy

* focus more on tactical issues * How can business functions support the business-level strategies?

Business-Level Strategy

* focuses on individual business units or product/service lines * How should we compete in this industry?

Corporate-Level Strategy

* focuses on organization as a whole * What business(es) should we be in?

Long-Term Goals

* generally span 1-5 years * Strategic Goals * focus on achieving strategies identified in strategic plan

Short-Term Goals

* generally span 12 months * Tactical or Operational Goals * connected to strategic goals

Planning

* involves setting goals & deciding how to achieve them * ensuring the plans are linked to the business strategy

Cost-leadership strategy

* keep costs/prices BELOW those of competitors * target a WIDE market

Cost-focus strategy

* keep the costs BELOW those of competitors * target a NARROW market

Focused-differentiation strategy

* offer products of UNIQUE & SUPERIOR value compared to those of competitors * target a NARROW market

Differentiation strategy

* offer products of UNIQUE & SUPERIOR value compared to those of competitors * target a WIDE market

Diversification Strategy

* operating several businesses in order to spread the risk * new products may be related or unrelated

blue ocean strategy

- A company creates a new, uncontested market space that makes competitors irrelevant, creates new consumer value, and decreases costs - "Competing in overcrowded industries is no way to sustain high performance," the authors write. "The real opportunity is to create blue oceans of uncontested market space."

What is strategic management?

- A process that involves managers from all parts of the organization in the formulation and the implementation of strategies and strategic goals

How does effective execution help managers during the strategic- management process?

- Consistsofusingquestioning, analysis, and follow-through in order to mesh strategy with reality, align people with goals, and achieve results promised

What is strategic positioning?

- Developed by famous strategist Michael Porter - Attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company - "Performing different activities from rivals, or performing similar activities in different ways"

How does a VRIO work?

- Framework for analyzing a resource or capability to determine its competitive strategic potential by answering four questions about its Value, Rarity, Imitability, and Organization

What tools can help me describe where the organization stands from a competitive point of view?

- Monitoring of an organization's internal and external environments to detect early signs of opportunities and threats that may influence the firm's plans - SWOT, process for scanning • Internal Strengths • Internal Weaknesses • External Opportunities • External Threats

diversification strategy

- Operating several businesses in order to spread the risk - Products maybe related or unrelated

What is a business model?

- Outlines the need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses

What is competitive advantage?

- The ability of an organization to produce goods or services more effectively than its competitors do, thereby outperforming them

What is strategic innovation?

- The ability to reinvent the basis of competition within existing industries—"bold new business models that put incumbents on the defensive"

Why are direction and momentum important?

- Unless a plan is in place, managers may well focus on just whatever is in front of them, just "putting out fires." - Managers might be so preoccupied with day-to-day pressures that their organizations can lose momentum.

Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every year; 2 to 10 years. year, if necessary; 1 to 90 days. 1 to 12 weeks; year. 1 to 52 weeks; 6 to 24 months. 6 to 24 months; 1 to 52 weeks.

1 to 52 weeks; 6 to 24 months.

What is strategy?

1. A large-scale action plan that sets the long-term goals and direction for an organization 2. Represents an "educated guess" about what must be done in the long term for the survival or the prosperity of the organization or its principal parts 3. Strategic plans generally reconsidered every year due to everchanging business conditions

(why) companies expand internationally

1. Availability of supplies 2. New markets 3. Lower labor costs 4. Access to finance capital 5. Avoidance of tariffs & import quotas these are all reasons why

Porter's 4 Competitive Strategies

1. Cost-leadership strategy 2. Differentiation strategy 3. Cost-focus strategy 4. Focused-differentiation strategy

5 Steps of Strategic Management Process

1. Establish mission, vision, & value statements 2. Assess current reality 3. Formulate corporate, business, & functional stratagies 4. Execute stratagies 5. Maintain strategic control

5 Steps of Planning Model

1. Establish mission, vision, & values 2. Assess current reality 3. Formulate grand strategy 4. Implement strategy 5. Maintain strategic control

What's the five-step recipe for the strategic management process?

1. Establish the mission, vision and values statement 2. Assess the current reality 3. Formulate the grand strategy 4. Implement the strategy 5. Maintain strategic control

4 Steps of Management by Objectives

1. Managers & employees jointly set objectives for employee 2. Managers develop action plans 3. Managers & employees periodically review employee's performance 4. Managers make a performance appraisal & reward employee according to results

How can they be implemented through management by objectives and goal cascading?

1. Managers and employees jointly set objectives for the employee. 2. Managers develop action plans. 3. Managers and employees periodically review the employee's performance. 4. Managers make a performance appraisal and reward the employee according to results. ------ 1. Top management must be committed to it. 2. Goals must be applied organization-wide. 3. Goals must "cascade"—be linked consistently down through the organization.

Execution: 3 Core Processes of Business

1. People: consider who will benefit you in the future 2. Strategy: consider how success will be accomplished 4. Operations: consider what path will be followed

What is planning?

1. Planning is defined as setting goals and deciding how to achieve them. 2. Planning is coping with uncertainty by formulating future courses of action to achieve specified results. 3. A plan is a document that outlines how goals are going to be met.

What 3 reasons make planning necessary in an organization?

1. Provide direction & momentum 2. Encourage new ideas 3. Develop a sustainable competitive advantage

Trying to be rational isn't always easy. What are the barriers?

1. Relaxed avoidance - taking no action in the belief that there will be no great negative consequences 2. Relaxed change - realizing complete inaction will have negative consequences but opts for the first available alternative 3. Defensive avoidance - can't find a good solution and follows by (a) procrastinating, (b) passing the buck, or (c) denying the risk 4. Panic - so frantic to get rid of the problem that one can't deal with the situation realistically

3 Principles underlie strategic positioning

1. Strategy is the creation of a unique and valuable position 2. Strategy requires trade offs in competing 3. Strategy involves creating a "Fit" among activities

What are 3 things that must happen for goal setting to be successful?

1. Top management must be committed 2. Goals must be applied organization-wide 3. Goals must "cascade" (be linked consistently down through the organization)

How can I improve my decision making using evidence-based management and business analytics?

1. Treat your organization as an unfinished prototype. 2. Don't brag, just use facts. 3. See yourself and your organization as outsiders do. 4. Evidence-based management is not just for senior executives. 5. Like everything else, you still need to sell it. 6. If all else fails, slow the spread of bad practice. 7. The best diagnostic question: What happens when people fail?

5 steps of strategic management process

1. establish the mission, vision, values statement 2. assess the current reality 3. formulate the grand strategy 4. implement the strategy 5. maintain strategic control

Affective ("I feel") Cognitive ("I believe") Behavioral ("I intend")

1. feelings or emotions one has about a situation 2. Beliefs and knowledge one has about a situation 3. how one intends or expects to behave toward a situation

adopt planning and strategic management for 3 reasons

1. provide direction and momentum 2. encourage new ideas 3. develop sustainable competitive advantage

decision making biases

1. the availability bias 2. the representation bias 3. the confirmation bias 4. the sunk-cost bias 5. the anchoring and adjustment bias 6. the overconfidence bias 7. the hindsight bias 8. the framing bias 9. the escalation of commitment bias

Porter's 5 Competitive Forces

1. threat of new entrants 2. bargaining power of suppliers 3. bargaining power of buyers 4. threats of substitute products/ services 5. rivalry among competitors

SMART goal

A goal that is Specific, Measurable, Attainable, Results oriented, and has Target dates

Which of the following statements about sexual harassment is true? A hostile work environment is characterized by a tangible economic harm. Uninvited hugging or patting someone is not considered sexual harassment. Sexual harassment is defined as occurring between members of the opposite sex. A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing a quid pro quo. The organization cannot be sued for sexual harassment as long as its managers did not know about the situation.

A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing a quid pro quo.

decision-making style

A person's ________ reflects the combination of how he or she perceives and responds to information.

provides raw materials, services, equipment, labor, or energy.

A supplier is an external stakeholder that competes for customers or resources. helps a company sell its goods and services to customers. joins forces with another company to achieve advantages that neither can achieve on its own. rescinds tax breaks when firms don't deliver promised jobs. provides raw materials, services, equipment, labor, or energy.

Clothing maker The Gap states that its purpose as an organization is to "create emotional connections with customers around the world through inspiring product design, unique store experiences and competitive marketing." This is the company's A) mission statement. B) belief statement. C) goals pact. D) code of ethics. E) management pledge.

A) mission statement.

Richard, the store manager at an Old Navy outlet, was speaking with Brescia, his new assistant manager, about the store's system of job relationships; he also explained whom she will report to and who will report to her. Richard said, "This system is one of the things that motivates our employees to work together to achieve our company's goals." Richard was telling Brescia about the store's A) organizational structure. B) organizational culture. C) code of ethics. D) diversity plan. E) values statement

A) organizational structure

With increasing competition in the auto-parts business, Harrison, owner of Discount Tires, is dealing with growing uncertainty. He decides to ________, or meet with his managers to develop a future course of action to meet company goals. A) plan B) lead C) control D) define E) diversify

A) plan

Many customers shop at All Natural because of the employees' extensive product knowledge. In a SWOT analysis, the employees' high levels of product knowledge are an example of the company's A) strengths. B) threats. C) weaknesses. D) opportunities. E) intelligence.

A) strengths.

Mr. Jones, the department manager, told his employees that he wanted them to write down their work goals for the year. To help his workers achieve their stated goals, the next thing that he should ask for are each worker's ____. action plan code of ethics personal vision business plan values

Action Plan The goal should be followed by an action plan, which defines the course of action needed to achieve the stated goal, such as a marketing plan or sales plan.

A California software firm was growing rapidly and hiring frequently, but primarily focused on campus recruiting at UC Berkeley and Stanford. When one older candidate did not get an interview after a phone screening, he went to the company's website and noted all of the young people in charge. He filed a discrimination lawsuit based on which law? Americans with Disabilities Act Civil Rights Act Age Discrimination in Employment Consolidated Omnibus Budget Reconciliation Act (COBRA) Sarbanes-Oxley Act

Age Discrimination in Employment

behavioral

Aleksei, the IT manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate his employees toward achievement, Aleksei and his supervisors need to adopt the ____ viewpoint. contingency attitude behavioral classical scientific

Tito knows that one of the reasons people do not return to his electronics store is because of the slow service. How would a SWOT analysis classify the slow service at Tito's electronic store?

As a weakness

A group of 21 Pacific Rim countries whose purpose is to improve economic and political ties is known as the ____. GATT Asia-Pacific Economic Cooperation Association of Southeast Asian Nations EU Pacific Economic Cooperation

Asia-Pacific Economic Cooperation Founded in 1989, the Asia-Pacific Economic Cooperation (APEC) is a group of 21 Pacific Rim countries whose purpose is to improve economic and political ties. Most countries with a coastline on the Pacific Ocean are members of the organization, although there are a number of exceptions. APEC members, which include the United States, Canada, and China, work to reduce tariffs and other trade barriers across the Asia-Pacific region.

________________________ a group of 21 Pacific Rim countries whose purpose is to improve economic and political ties Asia-Pacific Economic Cooperation (APEC) Association of Southeast Asian Nations (ASEAN) Mercosur

Asia-Pacific Economic Cooperation (APEC)

________________ is a trading bloc consisting of 10 countries in Asia Asia-Pacific Economic Cooperation (APEC) Association of Southeast Asian Nations (ASEAN) Mercosur

Association of Southeast Asian Nations (ASEAN)

control the direction

Assume Uber planned to cut losses by 40 percent by withdrawing from countries like China and Singapore. A year has now passed since they have withdrawn, and the company determines that losses have actually increased. Which step in the planning/control cycle does Uber need to now execute?

________ enables a manager to make decisions, give orders, & utilize resources. For example, the manager of a local coffee shop has the right to hire & fire baristas based on their punctuality, performance, & customer-service ratings. A) A hierarchy of power B) Power C) Authority D) A clan culture E) Touching

Authority

Which of these would be considered observable artifacts in an organization?

Awards, Rituals, Decorations

Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to A) write a strategic plan. B) perform competitive analysis. C) effect corporate change. D) conduct formal market research. E) follow legal requirements.

C) effect corporate change.

Is the proposed action legal? If yes, does the proposed action maximize shareholder value? If yes, is the proposed action ethical? If no, would it be ethical not to take the proposed action? These are four questions that managers of all organizations should ask when confronted with a decision on an action according to _____.

Bagley's ethical decision tree

Wendy, the CEO of an oil drilling company, and her top management team recently discovered that their facilities are damaging a beach in Asia and the local wildlife. They understand that they need to decide if temporarily closing or not closing the facility is unethical. To help them make their decision, they consider the following four questions: "Is not temporarily closing the facility legal? If yes, does this proposed action maximize shareholder value? If yes, is not temporarily closing the facility ethical? If no, would it be ethical to take the proposed action?" Wendy and her top managers are using ________ to help them make their decision. A) the Sarbanes-Oxley Act of 2002 B) the stakeholder's value statement C) Frank Gilbreth's code of ethical conduct D) Bagley's ethical decision tree E) Maslow's hierarchy of needs

Bagley's ethical decision tree

Pacific Specialty Bikes store gets customized parts for its high-end models from a local manufacturer, Premium Supply. When the manufacturer announced a price increase, the bike store tried to switch to other local manufacturers but learned they that they wouldn't be able to meet delivery schedules. As a result, Pacific Bike chose to pay the higher prices from Premium Supply. Which of Porter's competitive forces does this demonstrate?

Bargaining power of suppliers

program

Based on what you know about the types of plans, self-driving cars would be an example of which of the following?

Cognitive "I believe"

Beliefs and knowledge one has about a situation

________ is the process by which a company compares its performance with that of high-performing organizations.

Benchmarking

________ is the process by which a company compares its performance with that of high-performing organizations. Synergy Trend analysis Contingency planning Forecasting Benchmarking

Benchmarking

ABC Medical Technology, a fast-growing global research firm, has accumulated so much client information that conventional database management systems cannot handle its customer needs. Therefore, it purchased very sophisticated analysis software and supercomputing-level hardware. For the company's work with hospitals and university medical schools, ABC has been noted in publications as "real pioneers for innovation and productivity." This vast amount of data is known as ____.

Big Data

Climax Medical Technology, a fast-growing global research firm, has accumulated so much client information that conventional database management systems cannot handle its customers' needs. Therefore, Climax purchased very sophisticated analysis software & supercomputing-level hardware. Climax Medical Technology is tapping the power of A) mega IT B) Big Data C) cyber-age databases D) new age computing E) super data

Big Data

Stores of data that are so vast that conventional database management systems cannot handle them, and very sophisticated analysis software and supercomputing-level hardware are required, are known as ____. cyber-age databases new age computing super data Big Data mega IT

Big Data

In order, the steps of the strategic-management process are A) establish the mission and vision statements, assess the current reality, conduct a trend analysis, and maintain the feedback loop. B) establish the mission statement, maintain strategic control, formulate the grand strategy, and implement the strategy. C) establish the mission, vision, and values statements; assess the current reality; formulate the grand strategy; implement the strategy; and maintain strategic control. D) establish the vision and values statements, develop a mission statement, formulate the grand strategy, implement the strategy, and maintain the feedback loop. E) determine the strategy; carry out the strategic plans; and establish the mission, vision, and values statements.

C) establish the mission, vision, and values statements; assess the current reality; formulate the grand strategy; implement the strategy; and maintain strategic control.

It is important to keep an open mind and suspend judgement when developing a proactive learning orientation. Which of the following is not a key skill that would demonstrate your open-mindedness? A.)Pause and seek feedback. B.)Check the accuracy of your past judgement and predictions. C.)Show your emotions and challenge tasks. D.)Question your beliefs. E.)Watch for communication blocks.

C.)Show your emotions and challenge tasks.

overconfidence bias

California regulators tested Volkswagen cars and continually found them to pollute more on the road than in the lab. Volkswagen was informed about these irregularities at the time and executives concluded that they were the result of "technical glitches." Which decision-making heuristic can this be attributed to?

execution

Carlos has written his mission, vision, and value statements. He has completed his organizational assessment. What is his next step? strategy implementation conduct a feedback loop maintain strategic control formulate functional strategies assess strategic thinking

formulate functional strategies

Carlos has written his mission, vision, and value statements. He has completed his organizational assessment. What is his next step? strategy implementation conduct a feedback loop maintain strategic control formulate functional strategies assess strategic thinking

_____ are at the top of the organization and get more specific as they move toward

Cascading goals; individual employees

______________ involves the United States and Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, and Nicaragua Asia-Pacific Economic Cooperation (APEC) Central America Free Trade Agreement (CAFTA-DR) Association of Southeast Asian Nations (ASEAN) Mercosur

Central America Free Trade Agreement (CAFTA-DR)

After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time. The most frequently cited reason was customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model? refreezing changing stabilizing unfreezing continuous improvement

Changing

bounded rationality

Christin, the CEO of a national IT manufacturer, was approached by Ultimate Phones, a new company that is marketing a new type of phone, to partner with the company on a project. The results of the partnership are uncertain because the company (Ultimate Phones) and its technology are new. Christin is uncertain what to do because she is limited by numerous constraints, such as the uncertainty and complexity of the technology, the management success of Ultimate Phones, and time (because other companies are interested in the partnership). Christin is experiencing

ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a(n) ____ over its competition. synergistic advantage competitive advantage collaborative advantage effectiveness advantage quality mark

Competitive Advantage Competitive advantage is the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.

Which of the following is not one of the main ways to reduce cognitive dissonance? Find consonant elements that outweigh the dissonant ones. Belittle the importance of the inconsistent behavior. Complete an EI assessment. Change your attitude. Change your behavior.

Complete an EI assessment.

Sales this year at Stars and Stripes Consignment have been high, and based on several factors, Stars and Stripes projects next year's sales to also be good. However, even with a forecast of continued strong sales, Starts and Stripes Consignment needs to develop a plan in case sales drop unexpectedly. ________ is the type of planning for alternative future conditions. Contingency planning A vision plan A managerial pact Background planning Trend analysis

Contingency planning

Sales this year at Stars and Stripes Consignment have been high, and based on several factors, Stars and Stripes projects next year's sales to also be good. However, even with a forecast of continued strong sales, Starts and Stripes Consignment needs to develop a plan in case sales drop unexpectedly. ________ is the type of planning for alternative future conditions. Trend analysis Contingency planning Background planning A vision plan A managerial pact

Contingency planning

scenario planning and scenario analysis.

Contingency planning is also known as organizational opportunities. scenario goal-setting and plans. a trend analysis. scenario planning and scenario analysis. strategic planning.

Corinne believed in solving issues between managers and employees by talking and finding solutions together, so when a group of employees brought the following problem to her, she was perplexed as to what to do. Read the problem and then decide which choice best fits her possible solution. "Employees came to Corinne to complain that their supervisor was making sexual advances towards them. He was offering to buy them drinks after work and has even commented on the clothes they are wearing. It has made them feel very uncomfortable."

Corinne would use the process of integration and sit everyone down together to talk it through

What are two advantages for a company that establishes deadlines?

Deadlines aid in making quicker decisions, Deadlines motivate employees to focus on the goal

(8) Rondelle, the manager of a busy hair salon, knows that she needs to entrust many of her tasks to supervisors and other employees. _____ is this process of assigning tasks to lower-level supervisors and employees. Rondelle follows the 70 percent rule, which states that she should assign tasks to employees who can perform each task at least 70 percent as well as Rondelle can. delegation ; span of control ; accountability ; handing ; outputting

Delegation

________ is the process of assigning managerial authority & responsibility to lower-level managers & employees. A) Planning B) Control C) Authority D) A power trip E) Delegation

Delegation

(3) When a food distributor considers changing the products it markets in the southern states because of an increasing percentage of customers from Central and South America, it is examining the ____ forces at work in the southern United States. legal ; economic ; political ; technological ; demographic

Demographic

strategic goal

Denise owns several computer repair shops across the Northeast, and she has set a goal for her company of cutting costs in all her locations over the next three years. Denise has set a(n)

There's too much evidence; there's not enough good evidence; side effects outweigh the cure

Despite your best intentions, it's hard to bring the best evidence to bear on your decisions. Why?

According to the competing values framework, the four types of ________ are clan, adhocracy, market, and hierarchy. A) organizational values B) industry cultural standards C) organizational norms D) value statements E) organizational cultures

E) organizational cultures

Workers who face discrimination in their jobs in the United States are best protected by ______ legislation. EEO compensation small business labor OSHA

EEO

The trading bloc consisting of 28 trading partners in Europe is the ____. Eastern Union Atlantic-Mediterranean Union APEC European Union GATT

EU

(3) Simon and his managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of sandwich shops over the next 12 months and the projected growth in the areas where the stores are located. The managers are studying the ______ forces in their organization's general environment. international ; economic ; sociocultural ; technological ; political

Economic

(1) Victoria, a restaurant general manager, carefully watches her restaurant costs by reusing some items that in the past were immediately thrown away. Victoria is an example of a(n) _____ manager. effective ; visionary ; mentoring ; diverse ; efficient

Efficient

Managers who believe that their native country, culture, language, and behavior are superior to all others are ____ managers. maquiladoras geocentric polycentric ethnocentric diverse

Ethnocentric Ethnocentric managers believe that their native country, culture, language, and behavior are superior to all others. Ethnocentric managers tend to believe that they can export the managers and practices of their home countries to anywhere in the world and that they will be more capable and reliable than the native managers.

Vertical dimensions of the competing values framework (CVF)

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control.

Horizontal dimensions of the competing values framework (CVF)

Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers.

T/F A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics.

False

T/F Central American farmers sell their produce to American customers at a price that is above the price charged by American companies to increase the price of the American products, this is an example of dumping.

False

T/F During the annual planning meeting, Alexandria, president of a Fortune 500 company, discussed with the upper management the strategic goal of expanding company operations across the globe. This long-term vision by Alexandria is an example of e-commerce.

False

T/F Free trade is when companies offer their goods and services at little or no cost to consumers through bartering, coupons, and donations to enter a new market or with business start-ups.

False

T/F In discussing Americans as global citizens, Keith Reinhard from the nonprofit group Business for Diplomatic Action said, "Globally, Americans are viewed by the world as quiet humanitarians striving for equality and accord."

False

T/F Internal stakeholders include the owners, board of directors, customers, suppliers, distributors, and the community.

False

T/F The American research committee that promoted one world government and one world economy was known as the GLOBE project.

False

T/F The board of directors are elected by the employees.

False

T/F There is little proof that writing out goals helps an individual feel more confident and energetic when entering a new group.

False

T/F Tom and Susan, a young couple, are in need of assistance after Tom lost his job as a manager. Receiving unemployment payments and food stamps from the government are examples of philanthropy.

False

T/F Tom, the CEO of a large landscaping company, has been studying an article in a business publication that instructs managers how to increase profits through boosting worker efficiency. This is the aim of corporate social responsibility, which states that it is the responsibility of corporations to be profitable even if the other goals in the community are not met.

False

T/F When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder.

False

Mintzberg proposed that managers utilize written communication more than verbal communication. True False

False A manager relies more on verbal than on written communication. Writing letters, memos, and reports takes time. Most managers in Mintzberg's research tended to get and transmit information through telephone conversations and meetings.

During the annual planning meeting, Alexandria, president of a Fortune 500 company, discussed with the upper management the strategic goal of expanding company operations across the globe. This long-term vision by Alexandria is an example of e-commerce. True False

False A multinational corporation, or multinational enterprise, is a business firm with operations in several countries. E-commerce, or electronic commerce, is the buying and selling of products and services through computer networks

A social audit is a systematic assessment of employee happiness within a company. True False

False A social audit, a systematic assessment of a company's performance in implementing socially responsible programs, often based on predefined goals.

Abraham Maslow said that all customers and their needs are equal in importance. True False

False Abraham Maslow said that some needs must be satisfied before others, and proposed his famous hierarchy of human needs: physiological, safety, love, esteem, and self-actualization.

In discussing Americans as global citizens, Keith Reinhard from the nonprofit group Business for Diplomatic Action said, "Globally, Americans are viewed by the world as quiet humanitarians striving for equality and accord." True False

False Americans "are seen throughout the world as an arrogant people, totally self-absorbed and loud," says Keith Reinhard, former head of advertising conglomerate DDB Worldwide who is leading an effort to reverse that through a nonprofit group called Business for Diplomatic Action.

Behavioral science includes the fields of psychology, marketing, accounting, and geology. True False

False Behavioral science relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers. The disciplines of behavioral science include psychology, sociology, anthropology, and economics.

Tom, the CEO of a large landscaping company, has been studying an article in a business publication that instructs managers how to increase profits through boosting worker efficiency. This is the aim of corporate social responsibility, which states that it is the responsibility of corporations to be profitable even if the other goals in the community are not met. True False

False Corporate social responsibility (CSR) is the notion that corporations are expected to go above and beyond following the law and making a profit to be a good corporate citizen and benefit interests of society.

Central American farmers sell their produce to American customers at a price that is above the price charged by American companies to increase the price of the American products, this is an example of dumping. True False

False Dumping is the practice of a foreign company exporting products abroad at a lower price than the price in the home market, or even below the costs of production, to drive down the price of the domestic product.

After customers buy a computer or receive service from Top Computers and Service, a service representative contacts each customer to conduct a survey. The survey information is a form of output. True False

False Feedback is information about the reaction of the environment to the outputs, which affects the inputs.

Free trade is when companies offer their goods and services at little or no cost to consumers through bartering, coupons, and donations to enter a new market or with business start-ups. True False

False Free trade is the movement of goods and services among nations without political or economic obstruction.

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical. True False

False From his observations and other research, Mintzberg concluded that managers play three broad types of roles or "organized sets of behavior:" interpersonal, informational, and decisional.

Which of the following is not a step in the process of management by objectives (MBO)?

Managers determine each employee's strengths and weaknesses.

The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times. True False

False In the planning/control cycle, managers take corrective action by correcting deviations in the plan being carried out or by improving future plans (see Figure 5.5).

Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory. True False

False Quantitative management emphasizes the application to management of quantitative techniques, such as statistics and computer simulations.

When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder. True False

False Stakeholders are the people whose interests are affected by an organization's activities.

The American research committee that promoted one world government and one world economy was known as the GLOBE project. True False

False The GLOBE project is a massive and ongoing cross-cultural investigation of nine cultural dimensions involved in leadership and organizational processes.

The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job. True False

False The Hawthorne effect theorized that employees worked harder if they received added attention; if they thought that managers cared about their welfare and that supervisors paid special attention to them.

The board of directors are elected by the employees. True False

False The board of directors are elected by the stockholders.

The management functions are sometimes called the six management parts. True False

False The four management functions are planning, organizing, leading, and controlling. They are also called the management process.

Theory Y managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work. True False

False Theory X represents a pessimistic, negative view of workers. In this view, workers are considered to be irresponsible, to be resistant to change, to lack ambition, to hate work, and to want to be led rather than to lead.

establish the mission and vision and values

Former-CEO Kalanick's question of "What kind of brand do we want to be?" represents which stage of the strategic management process?

The father of scientific management is _____. Abraham Maslow Tom Gallagher Frederick Taylor Frank Gilbreth Peter Drucker

Frederick Taylor

strategic innovation

Gary Hamel, ability to reinvent the basis of competition within existing industries "bold new business models that put incumbents on the defensive"

According to the findings of the GLOBE project, which country would be considered most assertive?

Germany

The Human Resources department of Superior Catering conducted a training workshop on setting and achieving organization goals. DeJohn, the store manager of the Miami location, has been working with his managers to set objectives that are clearly defined, focused on achieving specific results, and can be accomplished with a given amount of resources. Which aspect of SMART goals is missing? Goals should specify the target dates or deadline dates when they are to be attained. Goals should be results-oriented. Goals should be challenging, of course, but above all they should be realistic and attainable. Whenever possible, goals should be measurable, or quantifiable. Goals should be stated in specific rather than vague terms.

Goals should specify the target dates or deadline dates when they are to be attained

tactical goals

Goals that are set by and for middle managers and focus on the actions needed to achieve strategic goals

It is a behavioral objective.

Grayson wants to rethink the visitor experience to his theme parks. He meets with the customer service team who represents the parking attendants, the ticket sales agents, the information booth workers, the grounds keepers, and the ride attendants. Grayson wants them to change how they interact with the park patrons. He tells them all to, "Welcome each visitor to the park with a smile, a kind word, and an offer of assistance." How would you describe his change? It is a learning objective. It is a SMART goal. It is a performance objective. It is motivational objective. It is a behavioral objective.

control

Greg, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, Greg is in the ______ step of the planning/control cycle.

How do people know when they're being logical or illogical?

Having no prejudices or emotional blind spots, you are able to logically evaluate the alternatives, ranking them from best to worst according to your personal preferences.

managing the total organization.

Hiro, the manager of a convenience store, is interested in implementing the principles of administrative management, which involves going time-motion studies. focusing on efficiency and effectiveness increasing synergy. managing the total organization. implementing MBO.

The father of industrial psychology is ________. Abraham Maslow Hugo Munsterberg Frederick Taylor Frank Gilbreth Tom Gallagher

Hugo Munsterberg Hugo Munsterberg has been called the father of industrial psychology. His ideas led to the field of industrial psychology, the study of human behavior in workplaces, which is still taught in colleges today.

____________ includes the activities managers perform to plan for, attract, develop, and retain an effective workforce. Contingency planning Job analysis Human resource management Performance appraisal Personnel development

Human resource management

____________ is a change that represents the introduction of a new practice to an organization but one that is not new to the industry. Reactive change Innovative change Proactive change Adaptive change Radically innovative change

Innovative change

The Johnsons decided to beautify their home by investing in landscaping. While doing this, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and also the maintenance personnel. Using the systems perspective, the people required to provide the landscaping services are considered ______. feedback transformational processes outputs inputs structure

Inputs Inputs are the people, money, information, equipment, and materials required to produce an organization's goods or services. Whatever goes into a system is an input.

Which of the following is not a step in the process of management by objectives (MBO)? Managers and employees periodically review the employee's performance. Managers determine each employee's strengths and weaknesses. Managers and employees jointly set objectives for the employee. The manager makes a performance appraisal and rewards the employee according to results. Managers develop action plans.

Managers determine each employee's strengths and weaknesses

In the 3rd step of rational decision making (evaluating alternatives & selecting a solution), a manager needs to evaluate each alternative not only according to cost & quality but also according to which of the following questions? A) Is it ethical & will it hurt diversity? B) Is it efficient & how will it affect our marketing strategy? C) Is it feasible & profitable? D) Is it feasible, effective, & efficient? E) Is it ethical, feasible, & effective?

Is it feasible, effective, & efficient?

Grayson wants to rethink the visitor experience to his theme parks. He meets with the customer service team who represents the parking attendants, the ticket sales agents, the information booth workers, the grounds keepers, and the ride attendants. Grayson wants them to change how they interact with the park patrons. He tells them all to, "Welcome each visitor to the park with a smile, a kind word, and an offer of assistance." How would you describe his change?

It is a behavioral objective.

While preparing a self-assessment of your job performance the previous year, you are required to list three goals for the coming year. You list the following as one of your goals: "I will triple sales in my territory by the end of the next fiscal year." Based on the SMART criteria, what is the problem with this goal?

It is not attainable

How would you describe Amazon's commitment to continuous evolution?

It is their strategy or strategic plan.

Why is the feedback loop important? It determines the organization's long-term goals for the next one to five years. It monitors progress so that corrective action can take place. It looks at what is working and what could be different to maximize efficiency. It translates lower-level plans. It describe how the company contributes to the world.

It monitors progress so that corrective action can take place.

Which of the following is not a step in the process of management by objectives (MBO)? Multiple Choice Managers and employees periodically review the employee's performance. Managers determine each employee's strengths and weaknesses. Managers and employees jointly set objectives for the employee. The manager makes a performance appraisal and rewards the employee according to results. Managers develop action plans.

Managers determine each employee's strengths and weaknesses

____________ is the process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to the results achieved.

MBO

The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to results is known as ____. MBAO observation theory strategic planning an employee-management agreement MBO

MBO Management by objectives (MBO) is a four-step process for motivating employee performance.

resource allocator

Marquez, the hotel manager, knows that the number of guests at his hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Marquez needs to work with the hotel department managers on how to cut costs, as a part of his role as Monitor, disseminator, disturbance header, entrepreneur, resource allocator

physiological, safety, love, esteem, and self-actualization.

Maslow's hierarchy of human needs included hysiological, financial, love, esteem, and self-actualization. financial, love, friends, and self-actualization. food and shelter, companionship, ego, and self-actualization. physiological, safety, love, esteem, and self-actualization. physiological, financial, love, and empowerment.

upper-level manager.

Matthew, vice president of human resources at Gamma Phi Corporation, is a(n) team leader. first-line level manager. board manager. middle-level manager. upper-level manager.

threats of new entrants and substitute products or services, the bargaining power of suppliers and buyers, and competitive rivalries.

Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are the Multiple Choice threats of new entrants and the bargaining power of buyers and suppliers. threats of substitute products and the services and competitive rivalries. threats of new entrants and substitute products or services, the bargaining power of suppliers and buyers, and competitive rivalries. threats of government paperwork and tax increases, the bargaining power of suppliers, and competitive rivalries. bargaining power of suppliers.

Tactical Planning

Middle Management 6-24 months * implement plans of Top Management * coordinate activities of First-Line Managers * make decisions w/out clearly defined procedures

(3) Which of the following is NOT considered a sociocultural force? religious exemptions for vaccines ; millennials choosing Netflix over cable TV ; multigenerational households on the rise ; LGBTQ restrooms ; smoking marijuana laws

Multigenerational households on the rise

_______ are voluntary collectives with the purpose of advancing their members' interests. One example of such a collective is the Teamsters Union.

Mutual-benefit organizations

You are reading a business document that outlines your company's long-term goals and direction. These goals include "Reduce energy consumption in our offices by 20%," "Grow out market share in China from 3% to 10%," "Enter a strategic alliance with a partner in Australia to begin selling our products in Sydney and Brisbane," and "Equip all sales representatives with an app that allows them to provide an immediate quote when meeting with customers." What type of document are you reading?

NOT a business plan

both management and subordinates participate.

Research on MBO shows that people are impelled to set more difficult goals when the goals have a significant impact on profitability. employees can avoid personal development. both management and subordinates participate. the goals emphasize corporate social responsibility. ethics are not a consideration.

As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon goals. One of your employees, Claire, had a goal of increasing sales in her territory by 10% in the first quarter of the year. However, when you review Claire's sales numbers, you see that her sales have actually gone down. You know that Claire is a hard worker and has an excellent relationship with her customers. When you sit down to discuss Claire's performance, she explains what is happening in her territory. A major automobile manufacturer, which once provided 25,000 jobs, has moved its operations to Mexico and laid off all 25,000 of its workers. As a result, the economy in Claire's region has become quite depressed, and the residents are living off their savings. Taking the steps of the planning/control cycle into account, what is your best course of action with Claire?

NOT terminate claire's employment with the company

rational decision-making model

Nicholas, a longtime hotel manager for Wyndham, was meeting with Sophie, a regional manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. Nicholas discussed the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." Nicholas is using the ______ process.

rewards his employees with compliments, raises, and other benefits as they meet their goals

Nick, a hotel general manager, has had great success using MBO. Vivian, his district manager, has found that Nick's employees are highly motivated. Because Nick _________, Vivian is able to discern that he is using MBO. has increased training rewards his employees with compliments, raises, and other benefits as they meet their goals is big on discipline gives few compliments, but is very honest with his employees uses the Outward Theory that proposes discussing issues in open meetings

Mark Zuckerberg stated that Facebook's early idea was to "Move fast and break things." He set that as his strategy for the company. Was he using the concept of strategy correctly?

No, because a strategy sets a long-term goal and direction for an organization.

conceptual

Nora is a small-business owner who loves to take risks. She also enjoys going out and meeting customers and potential clients—the social aspect of her job. Nora relies on intuition and discussions with others to acquire information. As an interior decorator, Nora utilizes her imaginative strengths, taking a broad perspective to problem solving, and she likes to consider many options and future possibilities. Nora's decision-making style is best described as

(2) Managers in a home improvement company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should strive to cut costs and increase efficiency ; operate as as community with employees working in harmony ; utilize time-motion studies ; implement a more rigid environment ; increase diversity

Operate as a community with employees working in harmony

(5) _______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals. Supervisory objectives ; Lower-level objectives ; Operational goals ; Front-line goals ; Tactical goals

Operational goals

_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Operational goals

The ________________ requires employers with more than 50 employees to provide health insurance. Consolidated Omnibus Budget Reconciliation Act (COBRA) Patient Protection and Affordable Care Act Occupational Safety and Health Act Social Security Act Health Insurance Portability and Accountability Act (HIPAA)

Patient Protection and Affordable Care Act

________ is setting goals and deciding how to achieve them

Planning

As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon goals. One of your employees, Julie, had a goal of increasing sales in her territory by 10 percent in the first quarter of the year. However, when you review Julie's sales numbers, you see that her sales have actually gone down. You know Julie is a hard worker and has an excellent relationship with her customers. When you sit down to discuss her performance, she explains what is happening in her territory. A major automobile manufacturer, which once provided 25,000 jobs, has moved its operations to Mexico and laid off all 25,000 of its workers. As a result, the economy in Julie's region has become quite depressed, and the residents are living off their savings. Taking the steps of the planning/control cycle into account, what is your best course of action with Julie?

Recognize the economic reality of her territory and change her goals to make them ambitious but realistic.

As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon goals. One of your employees, Julie, had a goal of increasing sales in her territory by 10 percent in the first quarter of the year. However, when you review Julie's sales numbers, you see that her sales have actually gone down. You know Julie is a hard worker and has an excellent relationship with her customers. When you sit down to discuss her performance, she explains what is happening in her territory. A major automobile manufacturer, which once provided 25,000 jobs, has moved its operations to Mexico and laid off all 25,000 of its workers. As a result, the economy in Julie's region has become quite depressed, and the residents are living off their savings. Taking the steps of the planning/control cycle into account, what is your best course of action with Julie? Recognize the economic reality of her territory and change her goals to make them ambitious but realistic. Terminate her employment with the company. Put her on probation, explaining that she will be terminated if her performance does not improve in the next quarter. Transfer her to another territory and replace her with another sales rep who is new to the company and therefore "hungry." Arrange for her to take a refresher course on sales methods.

Recognize the economic reality of her territory and change her goals to make them ambitious but realistic.

As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon goals. One of your employees, Julie, had a goal of increasing sales in her territory by 10 percent in the first quarter of the year. However, when you review Julie's sales numbers, you see that her sales have actually gone down. You know Julie is a hard worker and has an excellent relationship with her customers. When you sit down to discuss her performance, she explains what is happening in her territory. A major automobile manufacturer, which once provided 25,000 jobs, has moved its operations to Mexico and laid off all 25,000 of its workers. As a result, the economy in Julie's region has become quite depressed, and the residents are living off their savings. Taking the steps of the planning/control cycle into account, what is your best course of action with Julie? Multiple Choice Recognize the economic reality of her territory and change her goals to make them ambitious but realistic. Terminate her employment with the company. Put her on probation, explaining that she will be terminated if her performance does not improve in the next quarter. Transfer her to another territory and replace her with another sales rep who is new to the company and therefore "hungry." Arrange for her to take a refresher course on sales methods.

Recognize the economic reality of her territory and change her goals to make them ambitious but realistic.

_______________ is the process of locating and attracting qualified applicants for jobs open in the organization. Recruiting Selection Hiring Job posting Interviewing

Recruiting

(1) Being able to ________ is a key benefit for those who study management. sell their product ; relate to coworkers and deal with technology ; better manage money ; counsel workers on personal and family issues ; relate to their managers and deal with organizations from the outside

Relate to their managers and deal with organizations from the outside

________ is an emotional/behavioral response to real or imagined threats to an established work routine. Resistance to change Change agent Radical innovation Benchmarking OD intervention

Resistance to change

Billy told his boss, Gwen, that he is going to start training for the upcoming marathon to be healthier and to have more energy for work. When Gwen asked him about his running history, Billy said, "I really have never run before and don't exercise much. I just know I need to do something." Gwen told Billy, "You should start slowly, maybe setting smaller, realistic exercise goals that are achievable." Gwen is helping Billy with an achievable goal, a type of _____.

SMART goal

Jared told his boss, Maggie, that he is going to start training for the upcoming marathon to be healthier and to have more energy for work. When Maggie asked him about his running history, Jared said, "I really have never run before and don't exercise much. I just know I need to do something." Maggie replied, "You should start slowly, maybe setting smaller, realistic exercise goals that are achievable." Maggie is helping Jared set a

SMART goal

Thomas, the fire chief, told his employees to "Think big and endeavor to be more detailed and caring while at work and in setting goals. Therefore, when you give me your goals, I want them to be specific, measurable, attainable, results-oriented, and have target dates." Thomas was asking for his workers' _____. SMART goals synergy objectives policies strategic goals focused heart statements

SMART goal A SMART goal is one that is Specific, Measurable, Attainable, Results-oriented, and has Target dates.

Brenda, the district manager for Beautiful Florist, told the store managers in her district that she needs the sales goals for next year. A new manager, Paula, said, "I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically, in each category, how much you plan on selling." Brenda's request for a specific answer is an example of a _____. general objective simplistic goal focal point SMART goal target date

SMART goal Whenever possible, goals should be measurable, or quantifiable. Some goals such as those concerned with improving quality, are not precisely quantifiable. In that case, something on the order of "Improve the quality of customer relations by instituting 10 follow-up telephone calls every week" will do. You can certainly quantify how many follow-up phone calls were made.

The HR Department of French Quarter Seafood did a training workshop on setting and achieving organization goals. Alex, the store manager of the New Orleans location, has been working with his managers to set objectives that are specific, measurable, attainable, results-oriented, and have target dates. These types of goals define ____. standard operating procedures managerial commitments focused goals MBOs SMART goals

SMART goals A SMART goal is one that is Specific, Measurable, Attainable, Results-oriented, and has Target dates.

A(n) _____ analysis is an assessment of the strengths, weaknesses, opportunities, and threats affecting the organization.

SWOT

(6) Vicky keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and to discern possible threats from the competition. In which activity is Vicky engaged? corporate spying ; competitive intelligence ; the synergistic approach ; SWOT analysis ; management by observation

SWOT analysis

Dave and his partner are studying the strengths and weaknesses of their construction business, as well as researching the opportunities and threats in the external environment. This process by Dave and his partner is the development of a _____. synergy plan contingency plan strength statement SWOT analysis forecast

SWOT analysis

Vicky keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and to discern possible threats from the competition. In which activity is Vicky engaged? corporate spying competitive intelligence the synergistic approach SWOT analysis management by observation

SWOT analysis

rational decision making

Scott and his partner, Greg, have decided to update their computer network, although they have no expertise in this area. During a meeting with Greg, Scott commented that "Our decision is limited by numerous constraints, such as our understanding of the complexity of technology, time and money, imperfect information, and our conflicting goals." These limitations are hindrances to

__________________ includes aspects such as goodwill, mutual respect, trust, cooperation, and teamwork. Personal capital Social capital Relational capital Productivity capital Human capital

Social capital

Which of the following is intended for one-time use and is not likely to be repeated in the future?

SpaceX put a car in space

Which of the following is intended for one-time use and is not likely to be repeated in the future?

SpaceX put a car in space.

Changing organizational culture is essentially a teaching process in which members instruct each other about the organization's preferred values, beliefs, expectations, & behaviors. T/F

T

Decision making is the process of identifying and choosing alternative courses of action. T/F

T

With satisficing, managers look for alternatives until they find one that is satisfactory, not optimal. T/F

T

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

Taylorism

You own a small deli near campus and learn that the university is exploring whether it should open a Subway sandwich franchise in the Student Union. Which of Porter's competitive forces does this represent for you?

Threat of new entrants

rule

The head librarian issued a directive that "Absolutely no food or drink are allowed in the library." She issued this directive because several computers and keyboards in the computer labs, as well as several study cubes, were recently damaged by spilled drinks and food. This is a(n) ___________ issued by the librarian.

general environment

The macroenvironment, also known as the _____ includes six forces. economic environment ethical environment microenvironment task environment general environment

What is the span of control?

The number of immediate subordinates one commander or leader can effectively control, supervise, or direct.

Innovation

The owners of a local coffee shop routinely try to develop new menu items and seek better ways of helping their customers. ________ is the result of their efforts. Synergy The production objective MBO Efficiency Innovation

________________ is a group of nations within a geographical region that have agreed to remove trade barriers with one another North American Free Trade Agreement European Union Asia-Pacific Economic Cooperation Trading Bloc Association of Southeast Asian Nations

Trading Bloc (aka economic community)

George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager. Theory Z Theory Y accountable hierarchy Theory X

Theory X Theory X managers are more likely to micromanage, which leads to employee dissatisfaction because these managers believe employees are inherently lazy.

Ann is the owner of a family-owned grocery store. The culture and belief of Ann and the previous owners, her grandfather and father, is to hire good people you believe in and then trust them with responsibility so that they grow into valuable employees. Ann and the previous owners are an example of ___ managers. Theory Y Theory Z Theory X Quality control TQM

Theory Y Theory Y represents the outlook of human relations proponents, an optimistic, positive view of workers. In this view, workers are considered to be capable of accepting responsibility, self-direction, and self-control and of being imaginative and creative.

(2) Which of the following is a key benefit of studying theoretical perspectives on management? They emphasize diversity ; They serve as a guide to action and a source of new ideas ; They build a strong family-type culture ; They are effective synergy-building approaches ; They are effective cost-reduction tools

They serve as a guide to action and a source of new ideas

______ refers to educating technical and operational employees in how to better do their current jobs. Orientation Mentoring Career instruction Training Development

Training

Heather is the store manager for a national grocery retailer, and she received the yearly tactical plan from Sanjay, her district manager. Heather is meeting with her department managers to plan how to implement the specific tasks outlined in Sanjay's plan for the next year. Heather is engaged in operational planning.

True

rational model of decision making

also known as the classical model

T or F? Very five years, the upper-level managers of ABC Technology meet to develop a new large-scale action plan that will set the direction for the company for the next five years. In that meeting the managers work on developing a strategy.

True

T/F Luis, the owner of a shoe factory in Panama, is unhappy due to a tax that the U.S. government has implemented on shoes exported there to protect U.S. shoe companies. This is an example of a tariff.

True

T/F Strategic management is a process in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization.

True

T/F The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another.

True

T/F The macroenvironment, which includes sociocultural, demographic, political-legal and international forces, cannot easily be controlled by organizations.

True

T/F The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.

True

T/F To save money, Paul, the owner of a struggling restaurant produce supplier, has been considering reducing the amount of produce in some cases delivered to busy restaurants, knowing the customers will probably never notice. This decision is an example of an ethical dilemma.

True

T/F To start work every day, David sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning.

True

Alan, a retired doctor, is interested in starting a nonprofit organization that will include doctors and other medical professionals who travel to low income areas in the United States and internationally to assist with medical needs and open hospitals. Alan's organization is an example of a multinational organization. True False

True A multinational organization is an organization with operations in several countries.

Franchising allows restaurants internationally to pay a fee plus a percentage of the profits in return for using a company's name and assistance with management, marketing, and the training of managers and nonmanagement employees. True False

True Franchising is a form of licensing in which a company allows a foreign company to pay it a fee and a share of the profit in return for using the first company's brand name and a package of materials and services.

Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager. True False

True Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them. In the for-profit world, the titles may be "division head," "plant manager," and "branch sales manager."

George is developing a new employee schedule for his lawncare service due to the increase in business during the summer. While doing this, George is involved in organizing. True False

True Organizing is defined as arranging tasks, people, and other resources to accomplish the work.

Strategic management is a process in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization. True False

True Strategic management is a process that involves managers from all parts of the organization—top managers, middle managers, and first-line managers—in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization.

The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another. True False

True The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for the people of the globe to communicate with one another.

In the office of every general manager of Relaxing Hotel there is a small poster that reads, "We want to become the only place our customers want to stay for the night while traveling." This is the vision statement for Relaxing Hotels. True False

True Vision statements answer the question, "What do we want to become?" or "Where do we want to go?"

Don, a middle manager for a large restaurant chain, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal. True False

True Strategic goals are set by and for top management and focus on objectives for the organization as a whole.

You have an idea for a company that sources fruits from local farms and makes fresh juices on a daily basis. You want to start a subscription-based service in which households within a 100-mile radius subscribe to your plan and receive two gallons of freshly squeezed juice (for example, cherry juice, apple juice, lemonade) twice a week. As you think about starting your business, you ask yourself: Am I being responsive to the customer? Is it innovative? Can I offer a quality product? After asking these questions, review and identify which question you forgot to ask that would give you a sustainable advantage.

What is its level of effectiveness?

You have an idea for a company that sources fruits from local farms and makes fresh juices on a daily basis. You want to start a subscription-based service in which households within a 100-mile radius subscribe to your plan and receive two gallons of freshly squeezed juice (for example, cherry juice, apple juice, lemonade) twice a week. As you think about starting your business, you ask yourself: Am I being responsive to the customer? Is it innovative? Can I offer a quality product? After asking these questions, review and identify which question you forgot to ask that would give you a sustainable advantage. What is its level of effectiveness? Is the firm organized to exploit the resource of capability? What values should be emphasized? Is the resource or capability valuable? Is the resource or capability currently controlled by only a few firms or no other firms?

What is its level of effectiveness?

You have an idea for a company that sources fruits from local farms and makes fresh juices on a daily basis. You want to start a subscription-based service in which households within a 100-mile radius subscribe to your plan and receive two gallons of freshly squeezed juice (for example, cherry juice, apple juice, lemonade) twice a week. As you think about starting your business, you ask yourself: Am I being responsive to the customer? Is it innovative? Can I offer a quality product? After asking these questions, review and identify which question you forgot to ask that would give you a sustainable advantage. Multiple Choice What is its level of effectiveness? Is the firm organized to exploit the resource of capability? What values should be emphasized? Is the resource or capability valuable? Is the resource or capability currently controlled by only a few firms or no other firms?

What is its level of effectiveness?

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these? What are the risks?; What is our reason for being? What do we want to become?; What products do we offer at a profit? What are the costs?; How much money can I make? What is our reason for being?; What do we want to become? What do we want to become?; What is our reason for being?

What is our reason for being?; What do we want to become?

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these? Multiple Choice What are the risks?; What is our reason for being? What do we want to become?; What products do we offer at a profit? What are the costs?; How much money can I make? What is our reason for being?; What do we want to become? What do we want to become?; What is our reason for being?

What is our reason for being?; What do we want to become?

to explore opposite positions

What is the role of the devil's advocate in the decision-making process?

Value Statement

What the company stands for: - core priorities - values its employees embody - what its products contribute to the world * What values do we want to emphasize?

overconfidence bias

When Ford was slow to recall vehicles to fix a possible carbon monoxide leak, it was most likely due to ________, because Ford was convinced that the modifications made by police departments were the cause of the problem, not the manufacturing of the vehicle.

government regulators.

When a pharmaceutical company wants to sell a newly tested drug to the public, it must first meet the ground rules established by its strategic allies. the employee unions. special-interest groups. financial institutions. government regulators.

in the next quarter, our Tucson sales rep will increase sales by 10%

Which of the following goals satisfies the SMART criteria?

Dumping

________ is prevented by quotas. Outsourcing Tariffs Exporting An embargo Dumping

According to the text, there are specific ways an organization may foster high ethical standards. Which of these methods does IKEA seem to emphasize in its business practice? a. A formal written set of ethical standards guides the company's code of ethics b. Ethical behaviors are rewarded c. Prospective employees go through a strict screening process d. The Chief Ethics Officer promotes ethical procedures on a daily basis e. Top managers support a strong ethical climate

a

According to the watchdog group Public Citizen, NAFTA is responsible for ____. a. the loss of 845,000 U.S. jobs b. closing the wage gap between Mexico and the U.S. c. a higher standard of living among its trading partners d. a decrease in illegal immigration into the United States e. the formation of the IMF and World Bank

a

Dawn, a young single mother, found a wallet with a large amount of money inside. In the past she has always tried to return the cash to the owner, knowing it is the right thing to do. However, with tough times, she has decided to keep the cash. She told a friend, "I don't normally do this, but we really need the money. So I really have to do it this one time." The most likely explanation for Dawn's behavior is _____. a. motivated blindness b. the need-to effect c. the holier-than-thou effect d. a depression disorder e. sociocultural forces

a

George, who owns an international grocery store in Ohio, has benefited highly from the trading bloc that allows him to purchase food products from Central American nations at a nice discount. With many of his customers from Costa Rica, the Dominican Republic and Guatemala, he has benefited from the trading bloc known as _____. a. CAFTA-DR b. NAFTA c. EU d. Mercosur e. APEC

a

Helping people focus on critical problems, choices, and opportunities is possible through _____. a. planning and strategic management b. a strong value system c. MBO d. planning and diversity e. effective synergy policy

a

If you were a manager at IKEA, with which general environment force would you be most concerned when going forward with the decision to fight child labor at its root causes? a. Sociocultural forces b. Economic forces c. Technological forces d. Demographic forces e. Legal forces

a

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ______ through the organization. a. cascade down b. move outward into the community c. change significantly d. move upward e. become less refined and more generalized

a

Recent protests against World Bank operations involve complaints of supporting countries permitting sweatshop labor or that restrict religious freedom, and _____. a. financing projects that could damage the ecosystem b. financially assisting al Qaeda-linked governments c. instituting unfavorable balance of payments in developing nations d. ignoring major human rights violations in western Africa e. encouraging fraudulent lending practices in Latin America

a

Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ___. a. carefully select workers according to their abilities and give workers training b. reduce training, but increase MBO c. place workers in any task available, focusing on their interests and not their abilities d. increase diversity and MBO e. reduce the use of scientific principles in planning work methods

a

Steve, a hotel general manager, has had great success using MBO. Hannah, his district manager, has found that his employees are highly motivated, and she believes that this is the case because in using MBO, Steve ____. a. rewards his employees with compliments, raises, and other benefits as they meet their goals b. gives few compliments, but is very honest with his employees c. has increased training d. is big on discipline e. uses the Outward Theory that proposes discussing issues in open meetings

a

Zara's goals should have all of the following characteristics except __________. a. being differentiated b. being specific c. being measurable d. being attainable e. including target dates

a

Having some clients who are less knowledgeable about investing and seem to be more trusting of their firm, the management of a financial advising organization has decided to use cash from newer investors to pay off older ones. The actions of management are an example of ____. insider trading a JIT system a code of conduct a Ponzi scheme a business plan

a Ponzi scheme A Ponzi scheme is using cash from newer investors to pay off older ones.

Based on planning and strategic management principles, which of the following start-up companies has the LEAST potential to have a competitive advantage, to be profitable, and to grow?

a cat-sitting service, where you take care of people's cats when they are on vacation; you decide to advertise your services on Craigslist and the local newspaper

Based on planning and strategic management principles, which of the following start-up companies has the least potential to have a competitive advantage, to be profitable, and to grow?

a cat-sitting service, where you take care of people's cats when they are on vacation; you decide to advertise your services on Craigslist and the local newspaper

In a highly integrated organization, the specialists work together to achieve ____.

a common goal

plan

a document that outlines how goals are going to be met

Management by Objectives (MBO)

a four-step process in which (1) managers and employees jointly set objectives for the employee, (2) managers develop action plans, (3) managers and employees periodically review the employee's performance, and (4) the manager makes a performance appraisal and rewards the employee according to results

VRIO

a framework for analyzing a resource or capability to determine its competitive strategic potential by answering 4 questions about its values, rarity, imitability, and organization

growth strategy

a grand strategy that involves expansion as in sales, revenues, market share, number of employees, or number of customers or (for non profits) clients served

A decision tree is ____. a location used by Chinese philosopher Confucius in times of intense pressure the hierarchy that must be followed when getting decisions approved an organization's decision network a structure of problem-solving ideas, with its roots based on the organization's mission a graph of decisions and their possible consequences

a graph of decisions and their possible consequences

vision

a long-term goal describing "what" an organization wants to become. It is a clear sense of the future and the actions needed to get there

As a manager, when you expect employees to perform badly, they probably will, and when you expect them to perform well, they probably will. This is referred to as _____. the recency effect employee engagement stereotyping self-serving bias a self-fulfilling prophecy or the Pygmalion effect

a self-fulfilling prophecy or the Pygmalion effect

ethnocentric managers (2)

a type of manager that is related to parochialism

What is a forecast?

a vision or projection of the future.

Which two of Porter's competitive strategies are appropriate when addressing a narrow market?

cost-focus, focused-differentiation

Luke & Mia are selling their home. They listed their house 3 months ago at an extremely high selling price, a price they randomly chose. They do not want to reduce the price to reflect what the marketplace shows their home is really worth. Luke & Mia are participants in ________ bias. A) confirmation B) ego C) sunk-cost D) blind E) anchoring & adjustment

anchoring & adjustment

SMART goals

are Specific, Measurable, Attainable, Realistic, Timely

According to researcher Daniel Pink, when employees feel a sense of purpose—when their work has meaning—workers _____. eliminate all company fraud are more efficient, loyal, and creative will continue to work past the age of 90 tend to focus on short-term happiness sell more product

are more efficient, loyal, and creative Workers are more efficient, loyal, and creative when they feel a sense of purpose—when their work has meaning, says Daniel H. Pink. When employers make profits their primary focus, employees develop negative feelings toward the organization.

The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as ___. human simulation artificial intelligence cognitive cloning IT simulation simulation production

artificial intelligence

What are three characteristics of an organization with a simple structure?

authority in a single person, low work specialization, a flat hierarchy

What is a simple structure?

authority is centralized in a single person with few rules and low work specialization

Readily available information may not present a complete picture of a situation due to ____. information bias availability bias anchoring and adjustment bias the representativeness effect confirmation bias

availability bias

Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____. avoid rewarding small successes nurture their self-efficacy role model and mentor them give positive feedback and constructive pointers provide guided experiences

avoid rewarding small successes

An organization should adopt planning and strategic management to ____. a. keep employees happy, encourage new ideas, and decrease costs b. provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage c. provide encourage new ideas, and increase organization diversity d. develop MBO, encourage new ideas, and increase profits e. decrease costs and increase synergy

b

As Disney is a business firm with operations in many countries, it would be considered a(n) ________. a. universal company b. multinational corporation c. international organization d. global organization e. multinational organization

b

Because several computers and keyboards in the computer labs have been damaged recently by drinks and food being spilled, the department chair of the IT department issued a directive that "Absolutely no food or drink is allowed in any computer lab." This statement by the department chair is a(n) ______. a. industry standard b. rule c. level of certification d. certified procedure e. procedure

b

Donna is the service desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Service Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Donna's goal of finishing her office work quicker is a(n) _____. a. operating plan b. operational goal c. strategic goal d. strategic plan e. tactical plan

b

Facebook is facing a(n) ____________, a situation in which they have to decide whether to pursue a course of action that may benefit them but is illegal or unethical. a. ethical self b. ethical dilemma c. social responsibility dilemma

b

Thomas, the fire chief, told his employees to "Think big and endeavor to be more detailed and caring while at work and in setting goals. Therefore, when you give me your goals, I want them to be specific, measurable, attainable, results-oriented, and have target dates." Thomas was asking for his workers' _____. a. synergy objectives b. SMART goals c. strategic goals d. focused heart statements e. policies

b

Elly and Sylvia, owners of Organic Foods, do not have a formal policy about dress code and work procedures because they see their company as a family place that is enjoyable to work for. Elly and Sylvia believe that if you treat employees like family, the company will do well and grow. These beliefs by the owners of Organic Foods represent the core values of their organization's culture, and are known as ____.

basic assumptions

Business scholar Archie Carroll suggested that the first and primary responsibility of an organization in the global economy is to ___. obey the law of host countries as well as international law be a good global corporate citizen, as defined by the host country's expectations be ethical in its practices have a green attitude be profitable consistent with expectations for international business

be profitable consistent with expectations for international business Making a profit consistent with expectations for international business is at the bottom of Carroll's global corporate social responsibility pyramid. These priorities are illustrated in the pyramid in Figure 3.2.

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others. development awareness strategy behavior culture

behavior

Aleksei, the IT manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate his employees toward achievement, Aleksei and his supervisors need to adopt the ____ viewpoint.

behavioral

Bill is supportive of his employees and prefers to have verbal conversations rather than written memos. His style is

behavioral

Uri, a server in a popular family restaurant, is the most popular employee with both customers and employees, and as a result, he usually earns the most in tips. He is always ready to lend a hand when asked, and with his warm personality and supportive nature, people confide in him. Uri does have a problem telling people no, and he has a tendency to avoid conflict because he is concerned about hurting others or getting people mad. Uri likely has a(n) ________ decision-making style. A) ambiguous B) directive C) conceptual D) analytical E) behavioral

behavioral

The example in the textbook of Paul English of Kayak.com altering an existing open-office seating arrangement by using new employees to change existing seating patterns is an example of ____. the office politics approach a Theory X method the hostility effect behavioral science research synergy research

behavioral science research Behavioral science relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers, such as increasing productivity by changing an office seating plan.

The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation? behavioral-description interview compatibility test unstructured interview performance test situational interview

behavioral-description interview

Functional conflict

benefits the main purposes of the organization and serves its interests

(5) Research on MBO shows that people are impelled to set more difficult goals when the goals emphasize corporate social responsibility ; employees can avoid personal development ; both management and subordinates participate ; the goals have a significant impact on profitability ; ethics are not a consideration

both management and subordinates participate

Research on MBO shows that people are impelled to set more difficult goals when

both management and subordinates participate.

A(n) _____ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks.

boundaryless

Susanne, the CEO of national IT manufacturer, was approached by Simple Phones, a new company that is marketing a new type of phone, to partner with the company on a project. The partnership is uncertain since the company and technology are new. Susanne is uncertain what to do because she is limited by numerous constraints, such as the uncertainty and complexity of the technology, the management success of Simple Phones, and time, since other companies are interested in the partnership. This is an example of _____. bounded rationality a bounded dilemma limited scope an ethical dilemma groupthink

bounded rationality

The idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes, is known as _____. bounded rationality rational decision making analytics nonrational decision making MBO

bounded rationality

Operating plans

break long-term output into short-term targets or goals, turn strategic plans into actionable short-term goals

(6) Cooper Technologies is a technology company that offers many IT services in Chicago. The company's services and products include computer training, support, monitoring, repair, network design, virus removal, and software upgrades. It even sells refurbished computers. The source of Cooper Technologies' strategic position is low-profit margin and many customers ; broad needs and many customers ; high-profit margin and few customers ; broad needs and few customers ; high-profit margin and many customers

broad needs and many customers

Cooper Technologies is a technology company that offers many IT services in Chicago. The company's services and products include computer training, support, monitoring, repair, network design, virus removal, and software upgrades. It even sells refurbished computers. The source of Cooper Technologies' strategic position is

broad needs and many customers

Cooper Technologies is a technology company that offers many IT services in Chicago. The company's services and products include computer training, support, monitoring, repair, network design, virus removal, and software upgrades. It even sells refurbished computers. The source of Cooper Technologies' strategic position is high-profit margin and many customers. broad needs and few customers. high-profit margin and few customers. broad needs and many customers. low-profit margin and many customers.

broad needs and many customers.

The BCG matrix is a means of evaluating strategic business units on the basis of their _____. product quality and profitability differentiation and profitability business growth rates and share of the market business costs and share of the market BCG ratio

business growth rates and share of the market

The BCG matrix is a means of evaluating strategic business units on the basis of their business growth rates and share of the market. BCG ratio. product quality and profitability. differentiation and profitability. business costs and share of the market.

business growth rates and share of the market.

An organization's _______ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses.

business model

Prior to opening her new restaurant, Alice is deciding what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Alice is creating her

business model

Prior to opening her new restaurant, Nia is determining what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Nia is creating her

business model

The need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses is expressed in the organization's _______ _______.

business model

Prior to opening her new restaurant, Alice is deciding what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Alice is creating her risk statement. mentoring plan. code of ethics. business model. code of business.

business model.

Prior to opening her new restaurant, Alice is deciding what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Alice is creating her Multiple Choice risk statement. mentoring plan. code of ethics. business model. code of business.

business model.

Execution: The Disciple of Getting Things Done

by Larry Bossidy and Ram Charan

An organization's external stakeholders include ____. a. employees, owners, and the board of directors b. customers and employees c. customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media d. suppliers, distributors, employees, owners, and the board of directors e. management and non-management employees

c

As the CEO of a company that produces products for schools, Hannah feels that her company needs to not only produce a profit but also do things that benefits society. This type of company attitude is an example of ____. a. moral rights b. a green attitude c. social responsibility d. corporate philanthropy e. individual responsibility

c

For organizations' board of directors, and in particular, their oversight of the CEO, the biggest complaint appears to be _____. a. the ethical code of management b. the lack of corporate social responsibility c. the independence of the directors d. the focus on profit above employee satisfaction e. the lack of interest in company matters

c

If you were a top manager in a large multinational corporation like Apple Inc., it would be most important for you to have qualities of a. Parochialism b. Ethnocentrism c. Geocentrism d. Polycentrism e. Egocentrism

c

If you were to use the ______________ approach, your decision would be guided by respect for impartial standards of fairness and equity. a. individual b. moral-rights c. justice

c

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely, by

correcting deviations in the plan being carried out or improving future plans.

Jane, a successful store manager, leads her employees by encouraging them and showing that she genuinely believes in them, and she encourages group and team efforts. Jane manages at Kohlberg's _____ level of personal moral development. a. unconventional b. nonconventional c. conventional d. postconventional e. preconventional

c

John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ______ steps of the planning/control cycle. a. planning b. organizing c. control d. observation e. termination

c

Tom, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Tom later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies ____. a. tend to not change due to inexperienced management b. take more time to start new endeavors c. can get started more easily and maneuver faster d. typically maneuver slowly with new ideas e. can adjust more easily to capital shortages

c

Writing employee schedules and a list of things to do for the cook is a type of ____. a. human resource management b. strategic planning c. operational planning d. delegation management e. tactical planning

c

Ben learns that the company was going to be laying off several employees over the next several months. He knew that the rumor mill was going to start, and he wanted to head off misinformation and get ahead of the curve. Which of the following options should he take?

call an all staff meeting and give everyone the news at once

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ______ through the organization.

cascade down

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ______ through the organization. move upward change significantly move outward into the community cascade down become less refined and more generalized

cascade down

____________ are at the top of the organization and get more specific as they move toward

cascading goals; individual employees

In the BCG matrix, _______ are organizations that have slow growth but high market share, with income that often finances stars and question marks. dogs sleepers sleeping giants cash cows turtles

cash cows

In the BCG matrix, organizations that have slow growth but high market share, and income from them often finances stars and question marks, are ____. sleepers cash cows dogs sleeping giants turtles

cash cows

4 areas in BCG matrix

cash cows, stars, question marks, and dogs

Political-Legal forces

changes in the way politics shape laws and laws shape the opportunities for and threats to an organization

Employees and customers are treated like a family at Bayou Seafood Café. Paul and Betsey, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their café, Paul and Betsey have built a(n) ____. bureaucracy culture market culture adhocracy culture clan culture goal-driven agenda

clan culture

Employees and customers are treated like a family at State Street Coffee House. Jason & Jill, the owners, work to encourage unity to increase their employees' job satisfaction & commitment. At their coffee house, Jason & Jill have built a(n) A) market culture B) clan culture C) goal-driven agenda D) adhocracy culture E) bureaucracy culture

clan culture

For years Print and Copy, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its nearest competitor. However, over the years, Print and Copy seldom asked customers for feedback. So when some of Print and Copy's competition responded to customers' needs and started offering copiers with new features (such as wireless printing from laptop and tablet computers), Print and Copy lost much of its market share. Print and Copy's system is best described as

closed

For years ABC Copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its competition. However, over the years, ABC seldom asked customers for feedback. So when some of ABC's competition responded to what customers need and started offering copiers with new technology, ABC lost much of its market share. ABC utilizes a(n) ____ system. blind open closed isolated internal

closed A closed system has little interaction with its environment; that is, it receives very little feedback from the outside. The classical management viewpoint often considered an organization a closed system. So does the management science perspective, which simplifies organizations for purposes of analysis. However, any organization that ignores feedback from the environment opens itself up to possibly spectacular failures.

Olympia Marketing has instituted new policies around misappropriation of assets, conflicts of interests, and kickbacks. Also with the local elections just around the corner, management sent out reminders about political contributions and confidentiality of company information. All of these policies can be found in Olympia Marketing's

code of ethics

Rebecca and Donna, owners of Fine Coffee and Pastry Shop, are concerned because Panera Bread is opening a new store just one mile from their shop. Rebecca and Donna know that Panera will be offering similar products; therefore, Panera Bread will be a ____ to Rebecca and Donna.

competitor

Rebecca and Donna, owners of Fine Coffee and Pastry Shop, are concerned because Panera Bread is opening a new store just one mile from their shop. Rebecca and Donna know that Panera will be offering similar products; therefore, Panera Bread will be a ____ to Rebecca and Donna. internal stakeholder distributor strategic ally competitor competitive ally

competitor Competitors are people or organizations that compete for customers or resources.

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.

conceptual

Marie is a small-business owner who loves to take risks. She also enjoys going out and meeting customers and potential clients—the social aspect of her job. Marie relies on intuition and discussions with others to acquire information. As an interior decorator, Marie utilizes her imaginative strengths, taking a broad perspective to problem solving, and she likes to consider many options and future possibilities. Marie represents a person with a(n) _____ style.

conceptual

Nora is a small-business owner who loves to take risks. She also enjoys going out & meeting customers & potential clients—the social aspect of her job. Nora relies on intuition & discussions with others to acquire information. As an interior decorator, Nora utilizes her imaginative strengths, taking a broad perspective to problem solving, & she likes to consider many options & future possibilities. Nora's decision-making style is best described as A) conceptual B) directive C) ambiguous D) analytical E) behavioral

conceptual

When Randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Randy was able to discover the cause of the problem by utilizing ______ skills. technical soft people perceptive conceptual

conceptual

Porters 4 Competitive strategies

cost leadership, differentiation, cost focus, focus differentiated

Within her company, Maria utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Maria's management perspective is best described as _____. historical behavioral contemporary quantitative classical

contemporary The contemporary perspective includes three viewpoints: systems, contingency, and quality management. The systems viewpoint sees organizations as a system, either open or closed, with inputs, outputs, transformation processes, and feedback. The contingency viewpoint emphasizes that a manager's approach should vary according to the individual and environmental situation. The quality-management viewpoint has two traditional approaches: quality control, the strategy for minimizing errors by managing each stage of production, and quality assurance, which focuses on the performance of workers, urging employees to strive for zero defects.

Greg, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, Greg is in the ______ step of the planning/control cycle.

control

John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ______ steps of the planning/control cycle.

control

Strategic _____ involves monitoring the execution of strategy and taking corrective action when necessary.

control

John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ______ steps of the planning/control cycle. planning organizing control observation termination

control Controlling the direction includes the corrective action in step 4 of the cycle, which (a) can get a project back on track before it's too late by correcting deviations or (b) if it's too late, can provide data for improving future plans. In this case, at the end of the performance period, the information can be used to improve future plans.

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. In which part of the management process is he or she participating?

controlling

Alicia, a district manager for a global retailer, is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year. What is Alicia doing?

controlling the direction of the planning/control cycle

Charmaine, a district manager for a global retailer, is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year. What is Charmaine doing?

controlling the direction of the planning/control cycle

Mackenzie, a successful store manager, leads her employees by encouraging them and showing that she genuinely believes in them. She also encourages group and team efforts. Mackenzie manages at Kohlberg's _____ level of personal moral development.

conventional

While setting up their corporation, Ming and Jie implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. This is an example of a _____.

corporate governance

While setting up their corporation, Ming and Jie implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. This is an example of a _____. a JIT system corporate governance a code of ethics a business plan a TQM system

corporate governance Corporate governance is the system of governing a company so that the interests of corporate owners and other stakeholders are protected.

The company that Layton owns, the Music Box, is a family-owned company that has been in business for more than 100 years. Layton wants to give back to the people of the community to acknowledge their role in the store's success. He decides to donate a significant portion of the store's profits to a charity every year. Layton's decision is an example of ___ in action.

corporate social responsibility

The notion that corporations are expected to go above and beyond following the law and making a profit to help society known is ____.

corporate social responsibility

The notion that corporations are expected to go above and beyond following the law and making a profit to help society known is ____. the corporate servant attitude the act of corporate sustainability corporate morality societal responsibility corporate social responsibility

corporate social responsibility Corporate social responsibility (CSR) is the notion that corporations are expected to go above and beyond following the law and making a profit to help society.

Which level of strategic management focuses on the organization as a whole?

corporate-level

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely by _____.

correcting deviations in the plan being carried out or improving future plans

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely by _____. correcting deviations in the plan being carried out or improving future plans researching ways to plan better and increasing profits improving future plans, and, if needed, cutting costs increasing organization synergy and diversity receiving feedback, and, if needed, making new plans

correcting deviations in the plan being carried out or improving future plans The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely by correcting deviations in the plan being carried out or by improving future plans.

(6) When organizations endeavor (1) to keep their costs (and hence the prices of their products or services) below those of competitors and (2) to target a wide market, they are utilizing a _____ strategy. reinventing ; cost-leadership ; focused-differentiation ; cost-focus ; differentiation

cost-leadership

Computer maker Dell tries to have the lowest prices for its computers in order to attract a large consumer group. In Porter's four competitive strategies, this would be an example of the _____ strategy.

cost-leadership

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____. causal attribution organizational citizenship behaviors self-serving bias self-efficacy counterproductive work behaviors

counterproductive work behaviors

Don's Carpet installed carpet at no cost for City Office Supply, in exchange for $1,000 of office supplies. This is an example of ____.

countertrading

When individuals who want to start a new venture obtain many small amounts of money from many people, this type of financing is called ____.

crowdfunding

With its differently themed lands, live visits from animated characters and animatronics, Disney created its own _______________, a shared set of beliefs, values, knowledge and patterns of behavior common to a group of people.

culture

The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation's _____. synergy laws alliances ethical set culture

culture A nation's culture is the shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people.

Susan, from Iowa, arrived in Saudi Arabia and immediately noticed that the way Saudi men treat women is vastly different than how men in the U.S. treat women. Susan was feeling uncomfortable because she was experiencing ___. cognitive dissonance travel lag culture shock ethnocentrism situational cues

culture shock Because a culture is made up of so many nuances, visitors to another culture may experience culture shock, the feelings of discomfort and disorientation associated with being in an unfamiliar culture.

The second step in the strategic-management process is a(n) ________, where managers look at where the organization stands, and then determine what is working and what could be different to maximize efficiency and effectiveness in achieving the organization's mission.

current reality assessment

The second step in the strategic-management process is to look at where the organization stands and see what is working and what could be different to maximize efficiency and effectiveness in achieving the organization's mission. This step is the process of completing a(n) _____. grand strategy current reality assessment organizational vision statement ethical and diversity evaluation company synergy assessment

current reality assessment

Ford Motor Co. has separate divisions for passenger-car dealers, for large trucking customers, and for farm products customers. Ford is an example of an organization with ____. customer casting geographic divisions customer divisions product divisions matrix partitions

customer divisions

Even for nonprofits, sooner or later there will be no organization without

customers

Even for nonprofits, sooner or later there will be no organization without ____. synergy focus ethical standards customers good laws the Employee Rule

customers

Tariffs

customs duty, or tax, levied mainly on imports

Alicia, a district manager for a global retailer, is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year. What is Alicia doing? a. avoiding the planning/control cycle b. researching the planning/control cycle c. eliminating the planning/control cycle d. controlling the direction of the planning/control cycle e. forecasting the planning/control cycle

d

An ethical dilemma is a situation ____. a. you must emphasize social performance b. you must emphasize economic performance c. you review standards of right and wrong that influence behavior d. in which you have to decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal e. in which you need to decrease costs

d

Disney's use of local Hong Kong managers and US managers who live and work in Hong Kong, known as _________________, contributes to its success in the Hong Kong market. a. third country nationals b. host country nationals c. universalists d. expatriates e. inpatriates

d

Steve, a recent college graduate in computer programming, is interested in several positions with global companies because he knows that working in other countries exhibits ____ to potential employers according to management recruiters. a. discipline and flexibility b. polycentricity and strong leadership skills c. independence, flexibility, and discipline d. independence, resourcefulness, and entrepreneurship e. ethnocentricity

d

The justice approach to deciding ethical dilemmas is guided by _____. a. what will result in the individual's best long-term interests b. respect for the fundamental rights of human beings c. respect for society and the environment d. respect for impartial standards of fairness and equity e. increasing profits and workplace diversity

d

The macroenvironment includes these forces: _______. a. diversity, microenvironment, sociocultural, demographic, political-legal b. economic, technological, sociocultural, diversity c. globalism, technological, sociocultural, demographic, microenvironment d. economic, technological, sociocultural, demographic, political-legal, international e. international, demographic, diversity, family, culture, technology

d

The mission statement expresses the ____. a. market for the product b. types of employees needed c. expected profitability of the organization d. purpose of the organization e. code of ethics

d

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely by _____. a. receiving feedback, and, if needed, making new plans b. increasing organization synergy and diversity c. researching ways to plan better and increasing profits d. correcting deviations in the plan being carried out or improving future plans e. improving future plans, and, if needed, cutting costs

d

Which of the following external stakeholders had the most impact on IKEA's actions when dealing with the ethical dilemma presented in the case? a. Owners b. Employees c. Governments d. Media e. Competitors

d

Why did Zara choose to take a chance and pre-order much less of the coming season's designs than its competitors? a. It allowed the company to save money. b. It corresponded with the company's mission statement. c. It was a new idea. d. It provided opportunities for the company to develop a competitive advantage. e. It is what the customers wanted.

d

At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and

deal with uncertain and competitive conditions

At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and ____.

deal with uncertain and competitive conditions

At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and ____. be more likely to understand the competition have less competition have more stability than at other levels have more control over employee issues deal with uncertain and competitive conditions

deal with uncertain and competitive conditions According to Figure 5.3, strategic planning includes long-term decisions about the overall direction of the organization. At the strategic level of planning managers must pay attention to the environment outside the organization, be future oriented, and deal with uncertain and competitive conditions.

At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and

deal with uncertain and competitive conditions.

Artem, the president of Instructor Services, told one of his new hires that "Managers are encouraged to solve their own problems rather than to buck the decision to a higher level, and decisions are made more quickly, which increases our organization's flexibility and efficiency." These advantages that Artem spoke of are attributed to ____.

decentralized authority

Artem, the president of Instructor Services, told one of his new hires that "Managers are encouraged to solve their own problems rather than to buck the decision to a higher level, and decisions are made more quickly, which increases our organization's flexibility and efficiency." These advantages that Artem spoke of are attributed to ____. centralized authority decentralized authority work specialization management accountability management responsibility

decentralized authority

With ________, important decisions are made by middle-level & supervisory-level managers. A) focused power B) centralized authority C) higher-management influence D) decentralized authority E) upper authority

decentralized authority

Management science stresses the use of rational, science-based techniques and mathematical models to improve

decision making and strategic planning

The combination of how an individual perceives and responds to information is a reflection of their ____. big data perception perception scale observation guide ambiguity index decision-making style

decision-making style

as a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company; as she handles this responsibility, Leah is playing the ___________ role

decisional

Ace Manufacturing has high turnover continually due to issues with the corporate office. Paul, the plant manager, is frustrated and cannot find a solution to stop it. At first he offered raises to many of the good employees who were leaving, but after a while, Paul started blaming those who were leaving, saying, "they are poor-quality employees and they are to blame for leaving." Paul is engaged in ____.

defensive avoidance

Over the course of 40 years, Frank grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Frank's reduction of effort represents a _____________ merger approach. stability strategy. growth strategy. defensive strategy. fixed plan.

defensive strategy.

operational planning

determining how to accomplish specific tasks with existing resources within the next 1 week to 1 year period; done by first-line manager

tactical planning

determining what contributions their work units can make with their existing resources during the next 6 months to 2 years; done by middle management

Which of the following is NOT a reason for an organization to adopt planning and strategic management? developing MBO encouraging new ideas developing a sustainable competitive advantage providing direction and momentum setting long-term goals.

developing MBO

Thomas has been studying Hugo Munsterberg's suggestions, and like Munsterberg, Thomas believes that psychologists can contribute to industry by _____. helping companies increase efficiency and productivity helping organizations increase diversity encouraging employees to develop new products devising management strategies to influence employees to follow management's interests developing strategies to influence employees to follow their interests

devising management strategies to influence employees to follow management's interests Hugo Munsterberg suggested that psychologists could contribute to industry in three ways: (1) study jobs and determine which people are best suited to specific jobs, (2) identify the psychological conditions under which employees do their best work, and (3) devise management strategies to influence employees to follow management's interests.

Alex is the R&D manager with Digital Copier. The company is having a problem with one of its most popular copiers jamming. The vice president of marketing told Alex that "we need to quickly discover how to make this a desirable situation. You need to determine the underlying cause of the problem and perhaps even make improvements to the copier." This is an example of ____. analytics MBO feasibility synergy diagnosis

diagnosis

Analyzing the underlying causes is the process of ____. undermining diagnosis analytics digging management through analysis

diagnosis

The organizational development (OD) process has three steps: ____, ____, and ____. diagnosis, intervention, and evaluation intervention, implementation, and execution evaluation, data collection, and diagnosis management, diagnosis, and implementation management, revitalization, and adaptation

diagnosis, intervention, and evaluation

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system.

differential rate

When more efficient workers earn higher wages, this is known as a _____ pay structure. scaled rate merited pay sliding wage biased wage differential rate

differential rate Taylor, the father of scientific management, suggested employers institute a differential rate system, in which more efficient workers earned higher wages.

Windowok Inc. implemented a new pay policy for its employees. According to the policy, all employees who exceed their performance targets will earn a bonus in addition to their regular pay. What has Windowok implemented?

differential rate system

The more subunits into which an organization breaks down, the more highly _____ it is.

differentiated

Organic Market sells high-quality products and grocery items that are unique to their area; in addition it offers delivery for customers who are unable to leave their home and a number of regular workshops regarding eating healthy. By offering these types of products and services, Organic Market is pursuing a _____ strategy. differentiation cost-focus focused-differentiation cost-savings value-focused

differentiation

According to Lawrence and Lorsch, the stability of an organization's environment determine(s) the degree of ____.

differentiation or integration that is appropriate

According to Lawrence and Lorsch, the stability of an organization's environment determine(s) the degree of ____. profitability that is vital differentiation or integration that is appropriate synergy needed in an organization marketing and integration that is profitable differentiation and efficiency needed

differentiation or integration that is appropriate

Bradley was recently promoted to the production manager of a busy shoe factory. He was chosen because prior to his promotion he had proven himself to be very efficient, & as a department manager he had a logical & practical approach to solving problems. Bradley has a reputation for being decisive & getting things done. Most of the factory's employees like Bradley, but they feel he exercises too much control over them. Bradley has a(n) ________ style A) ambiguous B) analytical C) directive D) behavioral E) conceptual

directive

Sam is the production manager of a busy shoe factory. He was chosen because prior to his promotion he had proven himself to be very efficient, and as a department manager he had a logical and practical approach to solving problems. Sam has a reputation for being decisive and getting things done. Most of the employees like Sam, but they feel his style is autocratic, as he likes to do things by the book. Sam represents a person with a(n) ______ style.

directive

Bill is the new CEO at World's Fair, a nationwide store that specializes in unique items from around the world. At his first managers meeting, he told them he likes to think of his management style as practical, efficient, logical, & systematic. Which style of decision maker is Bill? A) behavioral style B) analytical style C) conceptual style D) directive style E) value style

directive style

Goal displacement, satisficing, & groupthink are A) disadvantages of group decision making B) disadvantages of individual decision making C) problems with synergy D) some advantages of group decision making E) a normal aspect of all groups

disadvantages of group decision making

Goal displacement, satisficing, and groupthink are ____. advantages of group decision making disadvantages of group decision making disadvantages of individual decision making problems with synergy a normal aspect of all groups

disadvantages of group decision making

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred? harassment reverse discrimination disparate treatment adverse impact wage gap

disparate treatment

According to Harvard Business School professor Michael Porter, strategic positioning means ________ to achieve sustainable competitive advantage.

distinctive positioning

ABC Brothers' cleaning products and equipment are sold to consumers and commercial cleaning companies in Best Supply's janitorial supply and equipment store. ABC relies heavily on Best Supply to help sell its goods and services to customers. Best Supply is a(n) ____ for ABC Brothers' products.

distributor

Quality Services is an organization that operates several companies that market food products, restaurant equipment, and paper and plastic products, and it even has a division that counsels restaurant owners, helping them become established. Quality Services is involved in a _____ strategy. multiproduct focused-differentiation strategy single-product diversification differentiation

diversification

The arrangement of having discrete parts of a task done by different people is known as a(n) ____. employee structure division of labor common purpose organization chart contingency approach

division of labor

_______ is the arrangement of having discrete parts of a task done by different people.

division of labor

Monique is preparing for an upcoming interview. She is not really sure where to start. She has heard that it is best to just relax, get a good night's sleep, and walk in confident. As she is telling you all of this, you are thinking of how to respond. Which of the following would be good advice to give Monique?

do your homework on the company, search their website and prepare smart questions to ask

The upper-level managers of One World Enterprises are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed his concern over the economy and has told his managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of One World are

doing strategic planning

Making periodic deliveries of products to each Zara store is an example of ________. a. controlling the direction by improving future plans b. controlling the direction by correcting deviation in the plan c. controlling the direction by comparing the results with the plan d. making the plan e. carrying out the plan

e

The Disney brand is able to transcend all cultures by bridging cultural gaps across all of the following basic cultural areas EXCEPT: a. language b. time orientation c. religion d. interpersonal space e. food

e

The WTO was formed to ____. a. scrutinize multinational organizations b. keep an eye on working terrorists c. monitor business start-ups globally d. oversee worldwide mergers e. monitor and enforce trade agreements

e

The plant manager of a factory that produces tires told Sal, the purchasing manager, to approach the suppliers of the plant to discuss discounts. A supplier to that factory ____. a. helps Sal's company sell its goods and services to customers b. competes for customers or resources c. rescinds tax breaks when firms don't deliver promised jobs d. joins forces with Sal's plant to achieve advantages neither can perform as well alone e. provides raw materials, services, equipment, labor, or energy

e

The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation's _____. a. laws b. ethical set c. alliances d. synergy e. culture

e

Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach _____. a. emphasizes diversity b. builds a strong family-type culture c. is an effective synergy-building approach d. is an effective cost-reduction tool e. provides clues to the meaning of your managers' decisions

e

Warm Hearts is a nonprofit organization that brings warm meals to older adults and runs errands for its clients; the board of that nonprofit is called the _____. a. strategic board b. daily oversight committee c. nonprofit trustees or the directors d. overall board e. board of trustees or board of regents

e

Zara's identification of customer needs can be categorized as which planning and strategic management step? a. Maintain strategic control b. Implement the strategy c. Formulate the grand strategy & strategic, tactical, & operational plans d. Establish the mission and vision e. Assess the current reality

e

The macroenvironment includes these forces: _______. international, demographic, diversity, family, culture, technology diversity, microenvironment, sociocultural, demographic, political-legal economic, technological, sociocultural, demographic, political-legal, international globalism, technological, sociocultural, demographic, microenvironment economic, technological, sociocultural, diversity

economic, technological, sociocultural, demographic, political-legal, international Beyond the task environment is the general environment, or macroenvironment, which includes six forces: economic, technological, sociocultural, demographic, political-legal, and international.

Making formal statements, holding rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to ____.

effect corporate change

Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Greg is a(n) ____ manager. mentoring efficient visionary diverse effective

effective Effectiveness is the organization's ends, the goals. To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.

According to the competing values framework (CVF), organizational _____ varies along two dimensions

effectiveness

Timothy, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Timothy is an example of a(n) _____ manager.

efficient

Tom, a restaurant general manager, carefully watches his restaurant costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager. diverse mentoring efficient visionary effective

efficient Efficiency is the means of attaining the organization's goals. To be efficient means to use resources like people, money, and raw materials wisely and cost effectively.

Management is defined as the pursuit of organizational goals ____. efficiently and effectively efficiently and in a detailed-oriented manner correctly and with synergy with passion and effectiveness economically

efficiently and effectively

Kotter proposed which of the following for organization change? eight steps for leading organizational change a three stage model: unfreezing, changing, and refreezing a three-step model: diagnosis, intervention, and evaluation ten reasons employees resist change three types of innovation: adaptive, innovative, and radically innovative

eight steps for leading organizational change

During the Cold War, the U.S. had a(n) ________with anyone importing Cuban cigars and sugar.

embargo

The United States has prohibited the import of products from Iran due to the political situation in that nation. This ban is an example of a(n) ____.

embargo

Scientific Management

emphasized the scientific study of work methods to improve the productivity of individual workers

Regarding the results of a SWOT analysis, organizational opportunities are ____. MBO skills and opportunities that should be emphasized skills and capabilities that give an industry advantages in executing its strategies environmental factors that the organization may exploit for a competitive advantage weaknesses within the organizational hierarchy problems that a specific industry needs to correct

environmental factors that the organization may exploit for a competitive advantage

Organizational opportunities in a SWOT analysis are problems that a specific industry needs to correct. environmental factors that the organization may exploit for a competitive advantage. MBO skills and opportunities that should be emphasized. skills and capabilities that give an industry advantages in executing its strategies. weaknesses within the organizational hierarchy.

environmental factors that the organization may exploit for a competitive advantage.

HP founders David Packard and William Hewlett created a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company, which were clearly stated values of the firm's founders. This is an example of _____.

espoused values

Hewlett-Packard founders David Packard & William Hewlett strived to create a close-knit organizational culture that gave a lot of responsibility to employees & fostered innovation within the company. Individual responsibility & the importance of innovation are A) espoused values B) diverse perspectives C) focused values D) analytics E) enacted values

espoused values

The employees of Mom's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's code of ethics. Pete, a cook, said that "Just today, Joe, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." Mom's Pizza maintains a(n) _____.

ethical climate

Pat, the human resources manager, has significant experience handling ethical issues in the workplace. Over the years he has received extensive training in matters of workplace ethics, and with a legal background, the management of his company rely on Pat to assist them with legal issues, especially with ethical dilemmas. Pat is a good example of a(n) _____. ombudsman officer oversight specialist whistle-blower ethics officer proprietary officer

ethics officer

Scott has a bachelor's degree in ethics and human resources, and has extensive experience working with employees and managers regarding ethics, especially in the area of ethical dilemmas. With his background of dealing with legal issues, he has assisted extensively in determining if decisions are both ethical and lawful. With Scott's background, he is a top candidate for the company's new _____.

ethics officer

John, a construction manager, has been having problems finding quality employees in some of his foreign offices. While speaking with his attorney, Alisha, he mentioned that "in our locations overseas, many of our good employees have been quitting, and as you know, we have numerous lawsuits over personnel policies." Alisha explained that historically, these types of issues are a result of ____ policies.

ethnocentric

John, a construction manager, has been having problems finding quality employees in some of his foreign offices. While speaking with his attorney, Alisha, he mentioned that "in our locations overseas, many of our good employees have been quitting, and as you know, we have numerous lawsuits over personnel policies." Alisha explained that historically, these types of issues are a result of ____ policies. ethnocentric polycentric geocentric synergy MBO

ethnocentric A survey of 918 companies with home offices in the United States, Japan, and Europe found that ethnocentric policies were linked to such problems as recruiting difficulties, high turnover rates, and lawsuits over personnel policies.

Employees resist change for all the following reasons except _____. individuals' low predisposition toward change peer pressure disruption of group relationships faith in change agent's intentions fear of the unknown or failure

faith in change agent's intentions

At times, to be efficient in management means NOT using resources in the most cost-effective way.

false

Olivia, the owner of a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and with the availability of news online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an Internet news service. By demonstrating that managers need to think and act as if their company is an unfinished prototype, won't be ruined by new ideas and focusing on facts, Olivia is relying on _____.

evidence-based decision making

Espoused values are

explicitly stated values and norms preferred by an organization.

Which of the following is NOT true about the concept of traveling for business?

exported services include travel, transportation, and computer services, values at just over $500 billion

Dave's Furniture in South Carolina produces high-quality furniture and ships its products to customers in over 40 countries. This is an example of ____.

exporting

Dave's Furniture in South Carolina produces high-quality furniture and ships its products to customers in over 40 countries. This is an example of ____. dumping importing bartering countermarketing exporting

exporting When exporting, a company produces goods domestically and sells them outside the country.

values statement

expresses what the company stands for, its core priorities, the values its employees embody, and what its products contribute to the world

A government's seizure of a domestic or foreign company's assets is known as ____. expropriation outsourcing embargoing diversification globalizing

expropriation Expropriation is defined as a government's seizure of a domestic or foreign company's assets.

To focus on improving company customer service this year, the CEO of a home goods manufacturing company outlined a list of stakeholders to concentrate on: distributors, local communities, and special-interest groups. These three groups are

external stakeholders

Linda, the human relations manager, is having lunch with Kellyanne, who will be leaving to manage the company office in Hiroshima, Japan. As the bill for lunch comes, Linda asks Kellyanne if she is aware of tipping practices in Japan. Kellyanne says, "Yes, it is 15-20 percent." Linda thanks Kellyanne for the information and notes that she when she was in Europe, she learned that a 10% charge is added only for exceptional service. In both cases, Kellyanne is correct.

false

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

false

Two managers from Appliance King were talking to Uri, their district manager, about Hannah, the unpopular store manager. Vivian, the assistant manager, said, "I believe I speak for other managers and employees when I say that Hannah acts like she knows it all. We all feel that Hannah does not listen to any of us because she always thinks her way is right and does not want to consider any other opinion." Hannah is an example of a geocentric manager.

false

The Platinum Platform, in Dubuque, Iowa, sells high-quality, unique bedding that is a real value to upscale homes in the area. No other company in its local area markets bedding of such quality and value. By offering this type of product, The Platinum Platform is utilizing a _____ strategy.

focused-differentiation

The Platinum Platform, in Dubuque, Iowa, sells high-quality, unique bedding that is a real value to upscale homes in the area. No other company in its local area markets bedding of such quality and value. By offering this type of product, The Platinum Platform is utilizing a _____ strategy. differentiation focused-differentiation cost-leadership strategy uniquely focused cost-focus

focused-differentiation

Operations Management

focuses on managing the production and delivery of an organization's products or services more effectively concerned with work scheduling, production planning, facilities location and design and optimum inventory levels

A projection for the future is a _____. final analysis benchmark forecast past correction trend

forecast

Today nearly one in six American workers is _____. foreign-born born in Canada born in the United States under the age of 18 over the age of 65

foreign-born

Sometimes culture can be strong enough to take the place of an organization's ____. formal rules and regulations performance standards code of ethics mission statement business plan

formal rules and regulations

Republican advertisements about Representative Adam Johnson, the Democratic candidate, portray him as lazy, dishonest, & poor at his job. At the same time, the Democratic ads for Adam Johnson describe him as a caring, honest, hard worker. The sponsors of these advertisements know that ads can affect whom voters choose on Election Day. The tendency of decision makers (the voters) to be influenced by how a situation or problem is presented to them is an example of A) goal displacement B) overconfidence bias C) the fog effect D) stirring the waters E) framing bias

framing bias

Pinetops Resorts, an American company, sells the rights to other hospitality companies globally to open resorts with the Pinetops name for a fee and a share of the profit, in return for using Pinetops' brand name and a package of materials and services. Pinetops is engaged in

franchising

The movement of products between countries without political or economic obstruction is

free trade

Which of the following represent traditional organizational designs?

functional, simple, divisional, matrix

Based on the text, many companies are interested in expanding globally in order to

gain access to supplies, new markets, and lower labor costs

Imagination Museum is holding nominations for its board of directors. It is the first time that over half of the positions are vacant, due to either retirements or term expirations. The new CEO wants to be sure that the board is representative of the community, as well as the patrons who attend most of the events. ,Which of the following considerations are important for a good board?

gender balance

Patsy, a nurse, has decided to start a home health care service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Patsy is focusing her marketing efforts on the older adult population; as she does this, she is involved with the _____ environment.

general

Patsy, a nurse, has decided to start a home health care service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Patsy is focusing her marketing efforts on the older adult population; as she does this, she is involved with the _____ environment. general strategic allies natural capital task internal

general Age is part of the demographic force, and demographic forces are part of an organization's general environment.

Representativeness Bias

generalize from a small sample or a single event

The challenges experienced through the development of TomorrowLand at the Hong Kong adaptation of Disney led the Disney Imagineering team to take a(n) _________ perspective in which managers accept that there are differences and similarities between the home and foreign personnel and that they should use whichever technique is the most effective.

genocentric

Roberto, the vice president of marketing, is talking to Francis, a sales manager in a foreign office, about several local situations that Francis's reps are facing in their territory. Roberto tells Francis that he believes there are differences and similarities between home and foreign personnel and practices, and that Francis should use whatever techniques are most effective. Trey is an example of a(n) ____ manager.

geocentric

(8) Global IT has designed its corporate structure with divisions based on their location. For example, there are the Southern and Northern Divisions, and globally there are the European Division and the Asian Division. Global IT is an example of a structure with matrix partitions ; customer divisions ; product divisions ; common area divisions ; geographic divisions

geographic divisions

Global IT has designed its corporate structure with divisions based on their location. For example, there are the Southern & Northern Divisions, & globally there are the European Division & the Asian Division. Global IT is an example of a structure with A) geographic divisions B) matrix partitions C) product divisions D) common area divisions E) customer divisions

geographic divisions

Abe and April are considering starting a family business, so their banker advised them to write a business plan because it helps an entrepreneur ____.

get financing and think through important details, and it better guarantees success

A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____. increasing diversity results in increases in worker productivity increasing synergy increases worker productivity giving more attention to employees increases worker productivity, if they think managers care about them cutting costs through outsourcing harms employee morale and productivity giving less attention to employees increases worker productivity

giving more attention to employees increases worker productivity, if they think managers care about them The Hawthorne studies were faulted for being poorly designed and not having enough empirical data to support the conclusions. Nevertheless, they succeeded in drawing attention to the importance of "social man" (social beings) and how managers using good human relations could improve worker productivity.

of the world economy toward becoming a more interdependent system this is the trend of ___________.

globalization

A specific commitment to achieve a measurable result within a stated period of time is a _____.

goal

Setting a _________, Joy wants to sell 80 percent of her old merchandise prior to the new arrivals shipping.

goal

Setting a ______________, Joy wants to sell 80 percent of her old merchandise prior to the new arrivals shipping.

goal

a specific commitment to achieve a measurable result within a stated period of time is a ____

goal

(5) An entrepreneur would create a business plan to outline which of the following? important details and a code of ethics ; plans for financing a reducing competition ; code of business ; goals and strategies with success measures ; mentoring plans

goals and strategies with success measures

An entrepreneur would create a business plan to outline which of the following?

goals and strategies with success measures

The Human Resources department of Superior Catering conducted a training workshop on setting and achieving organization goals. DeJohn, the store manager of the Miami location, has been working with his managers to set objectives that are clearly defined, focused on achieving specific results, and can be accomplished with a given amount of resources. Which aspect of SMART goals is missing?

goals should specify the target dates or deadline dates when they are to be attained

strategic goals

goals that are set by and for top management and focus on objectives for the organization as a whole

Regulatory agencies that establish ground rules under which organizations may operate are known as _______ ______.

government regulators

_______ are regulatory agencies, such as the SEC (Securities and Exchange Commission), that establish ground rules under which organizations may operate.

government regulators

Regulatory agencies that establish ground rules under which organizations may operate are known as ____. government regulators watch dogs interest groups whistle-blowers government moderators

government regulators Government regulators establish ground rules under which organizations may operate.

(6) Growth, stability, and defensive strategies are common cost-leadership strategies ; grand strategies ; types of differentiation plans ; stabilization strategies ; leadership strategies

grand strategies

The advantages of ________ are having a greater pool of knowledge, gaining different perspectives, gaining intellectual stimulation, having a better understanding of decision rationale, & having a deeper commitment to the decision. A) more flexibility in the final decision B) the less-thought required decision C) group decision-making D) a deeper commitment to the decision E) a quicker decision

group decision-making

Regarding decision making, research has found that ____. group decisions seldom are of the quality of individual decisions neither individuals acting alone nor groups make better-quality decisions individuals acting alone make better decisions than groups groups make better decisions than most individuals acting alone groups tend to be less productive than the best individuals working on projects

groups make better decisions than most individuals acting alone

Self-managed teams

groups of workers who are given administrative oversight for their task domains a type of team

Greg, Donna, and Paul are on the five-member Benefits Task Force that is researching options for the new benefits package. Over lunch, Greg, Donna, and Paul decided that adding Choice Health Club is a good idea, and that they plan on voting to agree to add it without ever researching and accurately assessing the decision. This is an example of ____. group marketing heuristics goal displacement groupthink the Delphi technique

groupthink

innovation strategy

growing market share or profits by innovating improvements in products or services

PC's & More has shifted to sales and service of laptops and PCs, where it has the potential to triple the number of its customers. The company is no longer offering repairs on older types of office equipment because the demand for service on this equipment is low, and profits in that part of the business have dropped significantly. PC's & More is implementing a _____ strategy.

growth

Organic Foods International has decided to increase its market share by hiring a marketing rep to visit businesses in the area and invite their employees to shop at Organic Foods and for monthly health events. The store also hired two new employees to handle the anticipated increase in customer traffic. Organic Foods is utilizing a _____. defensive strategy diverse strategy cutting-edge strategy stability strategy growth strategy

growth strategy

Justice approach

guided by respect for impartial standards of fairness and equity policies administered impartially and fairly, regardless of gender, age, sexual organization, and the like

Utilitarian approach

guided by what will result in the greatest good for the greatest number of people often associated with financial performance

Utilitarian approach

guided by what will result in the greatest good for the greatest number of people often associated with financial performance

Individual approach

guided by what will result in the individual's best long-term interests, which ultimately are in everyone's self-interest assumes that people will act ethically in the short run to avoid harm in the long flaw is one persons short term gain may not be good for everyone in the long run

Individual approach

guided by what will result in the individual's best long-term interests, which ultimately are in everyone's self-interest assumes that people will act ethically in the short run to avoid harm in the long flaw is one persons short term gain may not be good for everyone in the long run

When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred? stereotyping self-serving bias halo effect selective perception recency effect

halo effect

(8) With a hollow structure, the organization ____. has a central core of key functions and outsources others to vendors who are less expensive or faster ; assembles product chunks, or modules, provided by outside contractors ; is a rigid non-adaptive structure ; groups activities around similar products or services ; is often called a horizontal organization

has a central core of key functions and outsources others to vendors who are less expensive or faster

With a hollow structure, the organization ____. is a rigid non-adaptive structure has a central core of key functions and outsources others to vendors who are less expensive or faster assembles product chunks, or modules, provided by outside contractors is often called a horizontal organization groups activities around similar products or services

has a central core of key functions and outsources others to vendors who are less expensive or faster

With a hollow structure, the organization

has a central core of key functions and outsources others to vendors who are less expensive or faster.

Debbie likes working in the banking industry because there is a lot of structure and certainty, and the daily work is routine. Debbie probably _____.

has a low tolerance for ambiguity

Salvador, who works as a waiter in a top restaurant in Manhattan, likes the fast pace of his work and the fact that things are always changing there. Salvador can be said to _____. have a large need for structure have a low tolerance for ambiguity have a high task orientation rank high on the stress index have a high tolerance for ambiguity

have a high tolerance for ambiguity

Which of the following is an effective way to deal with change and innovation? increase work rules and hierarchy insist on success jump right into it have the courage to follow your ideas copy others' successes

have the courage to follow your ideas

division of labor (edgar schein)

having discrete parts of a task done by different people

Gregory was talking with Tom, his assistant manager, saying, "When I make a decision on which employee to pick to do a project, I use three simple factors, which I call my decision making "rules of thumb." I consider their attitude and knowledge, and how hard they work." Gregory's rules of thumb, which he uses in decision making, are known as _____. decision steps heuristics the domino effect thought steps planning model

heuristics

A control mechanism for making sure the right people do the right things at the right time is a(n) _____. division of labor hierarchy of authority contingency design matrix structure organization chart

hierarchy of authority

Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his _________. hierarchy of human needs theory Y hierarchy of human psychology development process approach theory X

hierarchy of human needs In 1943, Maslow proposed his famous hierarchy of human needs: physiological, safety, love, esteem, and self-actualization.

Behavioral ("I intend")

how one intends or expects to behave toward a situation

Jose, the sales manager, is working on the problem of increasing sales by using the rational model of decision making. In the first step he identified the problem of his employees needing more training. In the second step he thought of alternative solutions; and in step three he evaluated alternatives and selected a solution. In the fourth step, Jose needs to _____.

implement and evaluate the training program chosen

The United States limits the amount of cheese purchased from other countries; this policy is a type of ____.

import quota

The United States limits the amount of cheese purchased from other countries; this policy is a type of ____. trade embargo export quota import dumping import tariff import quota

import quota An import quota is a trade barrier in the form of a limit on the numbers of a product that can be imported.

Which of the following is not one of the primary uses of OD? revitalizing an organization managing conflict adapting to an acquisition improving recruitment adapting to a merger

improving recruitment

Organizing

in February, Pedro, the manager of a pool supply and cleaning company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is he using? Planning, organizing, Managing, Leading, Controlling

An ethical dilemma is a situation ____. you must emphasize social performance in which you need to decrease costs you must emphasize economic performance you review standards of right and wrong that influence behavior in which you have to decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal

in which you have to decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal

Hannah, an engineer for an oil company, is interested in working overseas at this stage of her life because she knows that foreign work experience demonstrates ________, ________, & _______to potential employers.

independence, resourcefulness, and entrepreneurship

Steve, a recent college graduate in computer programming, is interested in several positions with global companies because he knows that working in other countries exhibits ____ to potential employers according to management recruiters. polycentricity and strong leadership skills ethnocentricity independence, resourcefulness, and entrepreneurship discipline and flexibility independence, flexibility, and discipline

independence, resourcefulness, and entrepreneurship Foreign experience demonstrates independence, resourcefulness, and entrepreneurship, according to management recruiters.

Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change. highly complex adaptive radically innovative innovative familiar

innovative

Teachers Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons since several of its financial competitors have recently begun to offer additional hours to customers. This is a(n) ______ change. proactive reactive radically innovative innovative adaptive

innovative

Donna, a chef in a fine restaurant, utilizes top-of-the-line equipment as she prepares meals for customers. Donna and her equipment are a(n) ______ in the restaurant's system. output-participant piece cog input output

input Inputs are the people, money, information, equipment, and materials required to produce an organization's goods or services. Whatever goes into a system is an input.

The scientists, nurses, and doctors who work for Medical Technology, an organization that researches the cure for several diseases, work together for a common goal of ending these illnesses. This is an example of ____.

integration

The scientists, nurses, and doctors who work for Medical Technology, an organization that researches the cure for several diseases, work together for a common goal of ending these illnesses. This is an example of ____. differentiation autocratic structure contingency design diversity integration

integration

Employees with a(n) ______ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance. low high internal absent external

internal

Planning

involves setting goals and deciding how to achieve them also involves ensuring the plans are linked to the business strategy

Roberta, the computer department manager at IT Mart, is considering if she should use a group to develop a plan to help employees sell extended warranties on technology sales. Roberta should consider having the group make this decision if ______. group members are overly confident about decision making time is of the essence it will increase acceptance of the plan group members are not knowledgeable and need to learn more the decision making group is exceptionally large

it will increase acceptance of the plan

The police chief is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by _____. its profitability its increased involvement in the community its effectiveness, such as decreased crime how much money he saved last year its image in the public's eyes

its effectiveness, such as decreased crime In a nonprofit organization, although income and expenditures are very important concerns, the measure of success is usually the effectiveness of the services delivered.

Edgar is a chef and the kitchen manager in an upscale restaurant. He is very knowledgeable in both the culinary and restaurant management fields. Because he possesses these technical skills, Edgar can be considered a(n) ________ worker.

knowledge

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. This system that allows the sharing of knowledge and information throughout an organization is known as ___. a knowledge base a wisdom system a strategy database knowledge management knowledge implementation

knowledge management

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function? staffing delegating leading implementing monitoring

leading

When communicating across cultures, the best option regarding language use is _____. rely on the goodwill and knowledge of others assume that business is always conducted in English use a translation app or device employ a translator learn the local language

learn the local language In communicating across cultures, you have four options: (a) You can speak your own language. (The average American believes that about half the world can speak English, when actually it's close to 18%.) (b) You can use a translator. (Try to get one who will be loyal to you rather than to your overseas host.) (c) You can try using a translation app, such as Google Translate, that turns a smartphone into an interpreter, although this can be cumbersome. (d) You can learn the local language—by far the best option.

Bradley, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Bradley is excited that management asked him to present this information to the hotel staff so that the restaurant and hotel can make needed improvements. Bradley's hotel is a(n) _____ organization.

learning

Which of the following is NOT a step in the process of management by objectives (MBO)? - managers and employees periodically review the employee's performance - managers and employees jointly set objectives for the employees - managers develop action plans - managers determine each employee's strengths and weaknesses - the manager makes a performance appraisal and rewards the employee according to results

managers determine each employee's strengths and weaknesses *Management by objectives (MBO) is a four-step process in which (1) managers and employees jointly set objectives for the employee, (2) managers develop action plans, (3) managers and employees periodically review the employee's performance, and (4) the manager makes a performance appraisal and rewards the employee according to results.

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___. developing synergy entrepreneuring delegating managing vision planning

managing

Hiro, the manager of a convenience store, is interested in implementing the principles of administrative management, which involves

managing the total organization

Mexican manufacturing plants with low labor costs and special privileges given to their American owners in return for employing Mexican citizens are known as ____.

maquiladoras

________ are Mexican manufacturing plants with low labor costs that give special privileges to their American owners in return for employing Mexican citizens.

maquiladoras

Bob, the owner of Quality Catering, is driven by competition. He is very focused on meeting deadlines and quality, and delivering the results that customers want. He pushes his managers to continually exceed their productivity goals, and stresses that profits take precedence over employee development and satisfaction. Bob feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. This is an example of a(n) ____ culture.

market

Sidwan, owner of Jacuzzi Warehouse, said, "We have to focus on our customers and how we can beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n) A) clan culture B) goal-driven agenda C) adhocracy culture D) market culture E) focused approach

market culture

In a late October marketing meeting, Theresa, the branch manager, told her marketing manager, Sal, that she needed two things by the end of the year from him: "First I want your goals for next year, and then I need your action plan to reach your goals, your ____." code of ethics vision statement marketing plan business plan expense report

marketing plan The goal should be followed by an action plan, which defines the course of action needed to achieve the stated goal, such as a marketing plan or sales plan.

Quality Paper Products utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the home products and office divisions. For example, Mary Beth, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Quality Paper Products has developed a _____.

matrix structure

Quality Paper Products utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the home products and office divisions. For example, Mary Beth, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Quality Paper Products has developed a _____. team-based approach hollow structure geographic-divisional structure modular structure matrix structure

matrix structure

On an organization's board of directors, inside directors

may be members of the firm and outside directors are supposed to be elected from outside the firm

On an organization's board of directors, inside directors ____; outside directors _____. are always retired executives; typically are employees are supposed to be elected from outside the organization; may be members of the firm must work for the organization; are paid members of the organization may be members of the firm; are supposed to be elected from outside the firm must work for the company; are also members of the firm

may be members of the firm; are supposed to be elected from outside the firm Inside directors may be members of the firm; outside directors are supposed to be elected from outside the firm.

competitive intelligence

means gaining information about one's competitors' activities so that you can anticipate their moves and react appropriately - public prints and advertising - investor info - informal sources

Effective

means to achieve results, to make the right decisions and to successfully carry them out so that they achieve the organization's goals

efficient

means to use resources—people, money, raw materials, and the like—wisely and cost-effectively

The ______ statement expresses the purpose of an organization.

mission

Elite Coffee and Bakery, a café that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items, has a poster in the front of its restaurants that reads, "We will always provide a quality product to help our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." This statement is Elite's ___. code of ethics belief statement management pledge mission statement goals pact

mission statement A mission statement expresses the purpose of the organization. Whether the organization is for-profit or nonprofit, the mission statement identifies the goods or services the organization provides and will provide. Sometimes it also gives the reasons for providing them (to make a profit or to achieve humanitarian goals, for example).

Quality Vacuum has been manufacturing excellent vacuum cleaners for over 50 years. In the employee break room is a banner that reads, "We will always provide the highest-quality vacuums at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders." This statement is Quality Vacuum's ____. objective statement mission statement code of ethics vision statement heart pact

mission statement A mission statement expresses the purpose of the organization. Whether the organization is for-profit or nonprofit, the mission statement identifies the goods or services the organization provides and will provide. Sometimes it also gives the reasons for providing them (to make a profit or to achieve humanitarian goals, for example).

A firm's business _______ should include a description of the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses.

model

Tactical control

monitoring performance to ensure that tactical plans - those at the divisional or departmental level - are being implemented and taking corrective action as needed a type of control

___________ is(are) included in strategic control.

monitoring the execution of strategy and making adjustments, if necessary

The purpose of MBO is to Multiple Choice motivate subordinates. control lower-level management. control costs. increase market share and develop synergy. control subordinates.

motivate subordinates.

Dawn, a young single mother, found a wallet with a large amount of money inside. In the past she has always tried to return the cash to the owner, knowing it is the right thing to do. However, with tough times, she has decided to keep the cash. She told a friend, "I don't normally do this, but we really need the money. So I really have to do it this one time." The most likely explanation for Dawn's behavior is _____. motivated blindness the need-to effect sociocultural forces the holier-than-thou effect a depression disorder

motivated blindness Motivated blindness is the tendency to overlook information that works against our best interest. "People who have a vested self-interest, even the most honest among us, have difficulty being objective," says one report. "Worse yet, they fail to recognize their lack of objectivity." Motivated blindness enables us to behave unethically while maintaining a positive self-image.

Tops Burger, based out of Texas, has locations in 25 countries. Tops is a ____. foreign firm foreign partner multinational organization conglomerate multinational corporation

multinational corporation A multinational corporation, or multinational enterprise, is a business firm with operations in several countries.

Paula, the CEO of EnviroSystems, has only three people reporting to her, the vice president of marketing, vice president of HR, and vice president of accounting. Paula has a _____. narrow span of control focused span of control broad span of influence wide span of control small unity of command

narrow span of control

Organizations that are formed to offer services to clients & not make a profit are ________, whereas, ________ are those organizations that are formed to make money, or profits, by offering products or services. A) co-ops; for-profit organizations B) nonprofit organizations; for-profit organizations C) for-profit organizations; nonprofit organizations D) nonprofit organizations; associations E) unions; associations

nonprofit organizations; for-profit organizations

With the community interested in eating healthy, Sue Ellen, a restaurant owner, is considering adding more vegetarian dishes to her menu. This decision is uncertain and risky, and she finally decides to go with her gut feelings. This is an example of _______. nonrational decision making MBO rational decision making a code of ethics analytics

nonrational decision making

A goal is also known as a(n) ____. norm business plan task vision objective

objective A goal, also known as an objective, is a specific commitment to achieve a measurable result within a stated period of time.

For MBO to be successful, top management must be committed to the program, MBO must be applied organizationwide, and

objectives must cascade

Managers in a plumbing company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should _____. increase diversity utilize time-motion studies operate as a community, with employees working in harmony implement a more rigid environment strive to cut costs and increase efficiency

operate as a community, with employees working in harmony One of Mary Parker Follett's important contributions to management theory was that organizations should be operated as "communities," with managers and subordinates working together in harmony.

The management of Computer Rescues, Inc. finalized the company's action plan for increasing its market share over the next few years. The management then set up a 12-month plan that defines how the organization will conduct its business based on the action plan, including clear sales targets for each week. The second plan is an example of a(n) _____ plan.

operating

The management of Computer Rescues, Inc. finalized the company's action plan for increasing its market share over the next few years. The management then set up a 12-month plan that defines how the organization will conduct its business based on the action plan, including clear sales targets for each week. The second plan is an example of a(n) ________________ plan.

operating

It is the function of the _____ to take the strategic plan and develop actionable short-term goals that a business can achieve.

operating plan

Donna is the service desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Service Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Donna's goal of finishing her office work quicker is a(n) _____. operational goal operating plan strategic goal strategic plan tactical plan

operational goal Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n) supervisory objective. operational goal. lower-level objective. front-line goal. tactical goal.

operational goal.

Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n) Multiple Choice supervisory objective. operational goal. lower-level objective. front-line goal. tactical goal.

operational goal.

_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals. - lower-level objectives - supervisory objectives - operational goals - tactical goals - front-line goals

operational goals *Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

first line managers

operational planning how to accomplish specific tasks 1-52 weeks

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. These plans are an example of ____ in action.

operations management

Environmental factors that an organization may exploit for competitive advantage are called organizational ______.

opportunities

Christopher's Restaurant and Catering serves delicious vegetarian and vegan dishes. So when the local community became interested in eating a healthier diet, Christopher's benefited. The changing community attitudes are an example of a(n) _____ for Christopher's. weakness intelligence threat opportunity strength

opportunity

Patricia is the owner of a floral shop. A successful global candle company approached her about selling its products in her shop. Patricia knows this product and company can help her exceed her existing goals. This defines a(n) ____. problem ethical dilemma opportunity synergy diagnosis

opportunity

True Taste's Restaurant and Catering serves delicious vegetarian and vegan dishes. So, when the local community became interested in eating a healthier diet, True Taste's benefited. In a SWOT analysis, the changing community attitudes are an example of a(n) _____ for True Taste's Restaurant. strength opportunity weakness intelligence threat

opportunity

defensive strategy

or a retrenchment strategy is a grand strategy that involves reduction in the organizations efforts

Phone Tech, a global phone company, frequently needs to respond quickly to the fast-changing consumer tastes with its phones. Therefore, management has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n) ____ structure. organic inelastic inflexible mechanistic hierarchical

organic

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.

organizational

The extent to which an employee identifies with an organization and is committed to its goals is called _____. job satisfaction organizational commitment job performance job enrichment job involvement

organizational commitment

(8) Will, the owner of Will's Landscaping, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the 'social glue' that binds the members of our company together." Will was referring to his company's code of ethics ; mission statement ; analytics ; organizational culture ; diversity plan

organizational culture

Jean-Paul, the store manager, was speaking with Patty, his new assistant manager, about the store's system of job relationships and whom she will report to and who will report to her. He said, "This structure is one of the things that motivates our workers to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's _____. code of ethics diversity plan organizational structure organizational culture analytics

organizational structure

Which of the following can leaders pay attention to, measure, and control in order to change the organization's culture?

outcomes, processes, activities

Within a SWOT analysis, an organizational threat will come from _____ the company.

outside

Best Builders, a home builder in the U.S., makes use of many suppliers to provide quality products in the homes it builds, such as a roofer in the same city and Belize International in Guatemala, which provides some of the highest-quality cabinets available. This use of outside suppliers to help the contractor build homes for customers is known as ____.

outsourcing

What is a divisional structure?

people with diverse occupational specialties are put together in formal groups by similar products, customers or geographic regions

What is a functional structure?

people with similar occupational specialties are put together in formal groups

The triple bottom line represents ______, also known as the ____. people, purpose, and profit; triple Ps financial forecasting; financial positive Fs people, planet, and profit; 3 Ps energy, excitement, and excuse; and excuse success formula synergy, diversity, and change; diversity scale

people, planet, and profit; 3 Ps The triple bottom line—representing people, planet, and profit (the 3 Ps)—measures an organization's social, environmental, and financial performance.

The continuous cycle of improving job performance through goal setting, feedback and coaching, and rewards and positive reinforcement is known as ______. training performance management workforce evaluation performance appraisal employee development

performance management

Tech giant, TimeHop was concerned about creating a workspace that was inviting and encouraged collaboration. Knowing that most of its employees would work odd hours, there was care taken to lighting choices and types of furniture. TimeHop was concerned with

physical design

With increasing competition in the auto-parts business, Harrison, owner of Discount Tires, is dealing with growing uncertainty. He decides to ________, or meet with his managers to develop a future course of action to meet company goals. lead control diversify plan define

plan

With increasing competition in the auto-parts business, Harrison, owner of Discount Tires, is dealing with growing uncertainty. He decides to ________, or meet with his managers to develop a future course of action to meet company goals. Multiple Choice lead control diversify plan define

plan

During her lunch break one afternoon, Alison set a goal of completing all required trainings in the next 90 days by taking two trainings a week. What is she doing?

planning

Setting goals and deciding how to achieve them is the definition of ____.

planning

The three levels of ______ are strategic, tactical, and operational.

planning

While sitting at her desk, Ann is setting goals and deciding how to achieve them. She is ___. delegating synergizing controlling planning diversifying

planning

With increasing competition in the restaurant business, Sal, owner of Mom's Pizza, is dealing with growing uncertainty. He is meeting with his managers to develop a future course of action to meet company goals. This process is known as

planning

With increasing competition in the restaurant business, Sal, owner of Mom's Pizza, is dealing with growing uncertainty. He is meeting with his managers to develop a future course of action to meet company goals. This process is known as _____.

planning

To better meet corporate goals this year, Donna, a CEO, is encouraging her managers to focus on the major functions of management, which include ______. recruiting, monitoring, delegating, coordinating planning, organizing, recruiting, monitoring, delegating planning, organizing, leading, controlling planning, organizing, leading, controlling, arbitrating recruiting, planning, organizing, leading

planning, organizing, leading, controlling Fayol was the first to identify the major functions of management—planning, organizing, leading, and controlling—as well as coordinating.

single-use plans

plans developed for activities that are not likely to be repeated in the future, such plans can be either programs or projects

A standing plan that outlines the general response to a designated problem or situation is a(n) _____.

policy

This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)

policy

This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) value. ethic. norm. office order. policy.

policy

This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) Multiple Choice value. ethic. norm. office order. policy.

policy

Marco is from the Mediterranean coast of Greece and Forough is from Iran. While visiting their grocery store, you notice that they are helping one customer find an item, another customer checkout, as well as mopping up a spill, and restocking a shelf How would you describe Marco and Forough's use of time?

polychromic

Having some clients who are less knowledgeable about investing and seem to be more trusting of their firm, the management of a financial advising organization has decided to use cash from newer investors to pay off older ones. The actions of management are an example of ______ ______.

ponzi scheme

When Bernard Madoff used money from newer investors to pay off older ones, this was an example of a ____ ____.

ponzi scheme

The profits of West Side Grocery have dropped significantly over the last several months. After investigating, the owner realizes that many of the store's departments are moving in the wrong direction. The owner recognizes that these departments need stronger and closer management, but she also knows she has not provided her managers with enough direction regarding her expectations for the store's goals and the employees' performance. This example shows how an organization can progress in the wrong direction as a result of

poor planning

The Parvizians own several oriental rug stores in and around the Washington, DC, metropolitan area. It is expected that as each of the brothers have children they will grow up and take part in the business too. The members of the family are considered

private investors

Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. A(n) _______ is being implemented when directing that the trucks be loaded in this specific manner.

procedure

Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. This precise method of loading a truck is known is a(n) ____.

procedure

If you want all your stores to only accept returns with receipts, this would be an example of a(n)

procedure

We Deliver trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. A(n) _______ is being implemented when directing that the trucks be loaded in this specific manner.

procedure

We Deliver trains its truck loads how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. A(n) ___________ is being implemented when directing that the trucks be loaded in this specific manner.

procedure

Which of the following would be used to outline a response to a particular circumstance?

procedure

A(n) ______ innovation is a change in the way a product or service is conceived, manufactured, or disseminated. adaptive process transformational procedural product

process

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a ______ innovation. reactive product policy breakthrough process

process

decision making

process of identifying and choosing alternative courses of action Can be made rationally, but often it is nonrational

In defensive avoidance, when a manager can't find a good solution, the manager follows with ____. procrastination, passing the buck, or denying the risk of any negative consequences finding the most cost-effective solution taking the easiest way out frantically getting rid of the problem doing nothing

procrastination, passing the buck, or denying the risk of any negative consequences

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ______ innovation. adaptive process product personnel transformational

product

Disney has different divisions for movies, cable television, stores, theme parks, and so on. The Disney theme parks part of the empire alone has divisions spanning restaurants, entertainment, cruises, and hotels. Disney is an example of an organization with ____ divisions.

product

A _____ is a single-use plan encompassing a variety of projects or activities.

program

A _____ is a single-use plan encompassing a variety of projects or activities. program procedure project policy rule

program

Harriet, the store manager, asked Lou to organize the prize giveaways for the store's grand reopening. Lou is organizing a(n)

project

A tax on automobiles imported into the United States that raises prices on imported vehicles to make the price of cars produced here more competitive is a(n) ______; a tax on all oil imported into the United States, which is implemented to raise money for the American government, is known as a(n) ____. embargo agreement; income tariff protective tariff; revenue tariff import barrier; income tariff revenue tariff; protective tariff quota tariff; revenue tariff

protective tariff; revenue tariff There are two types of tariffs: One is a protective tariff, which is intended to raise the price of imported goods to make the prices of domestic products more competitive. The other, a revenue tariff, is designed simply to raise money for the government, such as a tax on all oil imported into the United States.

An organization should adopt planning and strategic management to ____. develop MBO, encourage new ideas, and increase profits decrease costs and increase synergy provide encourage new ideas, and increase organization diversity keep employees happy, encourage new ideas, and decrease costs provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage

provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage An organization should adopt planning and strategic management for three reasons: They can (1) provide direction and momentum, (2) encourage new ideas, and above all (3) develop a sustainable competitive advantage.

An organization should adopt planning and strategic management to

provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage explanation: An organization should adopt planning and strategic management for three reasons: They can (1) provide direction and momentum, (2) encourage new ideas, and above all (3) develop a sustainable competitive advantage.

In managing employees under an incentive pay plan, a manager should __________. regularly communicate with employees about the plan design complex plans that cover all contingencies set goals with employees, but then leave them alone to pursue those goals set "stretch" goals that are very difficult (perhaps impossible) to achieve change the plan frequently to continue to motivate subordinates

regularly communicate with employees about the plan

Theory Y managers

represents an optimistic, positive views of workers workers are considered capable of accepting responsibility, self-direction, self-control, and being control

Antwan was recently promoted to the position of shift supervisor at If The Shoe Fits, & he is now responsible for making decisions on numerous matters in the store & giving orders to the floor staff. At the same time, Antwan has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work & the cleaning of the store. Antwan's obligations are known as his A) beliefs B) hierarchy C) authority D) responsibility E) power

responsibility

Reward power

results from managers' authority to reward their subordinates a type of power

Legitimate power

results from managers' formal positions within the organization a type of power

Expert power

results from one's specialized information or expertise a type of power

Which managers would be at Level 2: Business-Level Strategy? finance managers human resource managers retail unit managers marketing managers operations managers

retail unit managers

A defensive strategy is also known as a(n) _____. growth strategy aggressive approach fixed plan stability strategy retrenchment strategy

retrenchment strategy

Besides generating ideas with impact, you can also generalize them—that is, reduce the barriers to learning among employees and within your organization. You can

reward risk taking

If an organization wishes to change its culture, managers can alter the types of _____ and status symbols they give out and to whom they give them.

rewards

Nick, a hotel general manager, has had great success using MBO. Vivian, his district manager, has found that Nick's employees are highly motivated. Because Nick _________, Vivian is able to discern that he is using MBO. Multiple Choice gives few compliments, but is very honest with his employees uses the Outward Theory that proposes discussing issues in open meetings has increased training rewards his employees with compliments, raises, and other benefits as they meet their goals is big on discipline

rewards his employees with compliments, raises, and other benefits as they meet their goals

Steve, a hotel general manager, has had great success using MBO. Hannah, his district manager, has found that his employees are highly motivated, and she believes that this is the case because in using MBO, Steve ____.

rewards his employees with compliments, raises, and other benefits as they meet their goals

Steve, a hotel general manager, has had great success using MBO. Hannah, his district manager, has found that his employees are highly motivated, and she believes that this is the case because in using MBO, Steve ____. rewards his employees with compliments, raises, and other benefits as they meet their goals uses the Outward Theory that proposes discussing issues in open meetings gives few compliments, but is very honest with his employees has increased training is big on discipline

rewards his employees with compliments, raises, and other benefits as they meet their goals Because the purpose of MBO is to motivate employees, performance that meets the objectives should be rewarded with compliments, raises, bonuses, promotions, or other suitable benefits.

In the BCG matrix, QUESTION MARKS are _____. highly overvalued, so are not wise purchases companies with slow growth and high market share risky new ventures beyond reach, due to their high purchase price and profits organizations with high growth and high market share which are definite keepers

risky new ventures

Which of the following represent learning-related tools that can be leveraged to change an organization's culture?

role modeling, training, coaching

A SWOT analysis is a(n) search for the strengths, weaknesses, opportunities, and threats affecting an organization. inexpensive method of implementing a forecast. diversity and synergy method used in vertical integration. analysis of strategies, ways to improve, output methods, and threats influencing a company. search for the strengths, weaknesses, opportunities, and threats influencing an organization's competition.

search for the strengths, weaknesses, opportunities, and threats affecting an organization.

A SWOT analysis is a(n) search for the strengths, weaknesses, opportunities, and threats affecting an organization. inexpensive method of implementing a forecast. diversity and synergy method used in vertical integration. search for the strengths, weaknesses, opportunities, and threats influencing an organization's competition. analysis of strategies, ways to improve, output methods, and threats influencing a company.

search for the strengths, weaknesses, opportunities, and threats affecting an organization.

Confirmation Bias

seek information to support their point of view & discount data that do not

When much of her work was automated with a new computerized system, Brittany became unsure of her ability to do her job. Sara, her boss, has been mentoring her to improve her __________. conscientiousness learned helplessness self-efficacy agreeableness internal locus of control

self-efficacy

Mary Parker Follett anticipated some of today's concepts, such as _____. self-managed teams and worker empowerment management-lead teams and diversity worker empowerment and scientific management quality assurance and transformation processes synergy and MBO

self-managed teams and worker empowerment Mary Parker Follett anticipated some of today's concepts of "self-managed teams," "worker empowerment," and "interdepartmental teams"—that is, members of different departments working together on joint projects.

strategy or strategic plan

sets long term goals and direction for an organization, represents "educated guess" about what long term goals or direction to pursue for the survival or prosperity of the organization

Strategy/Strategic Plan

sets long-term goals & direction for an organization * generally reconsidered every year due to ever-changing conditions

In a SWOT analysis, organizational strengths are ______________ skills and capabilities that give a company advantages in executing its strategies. environmental factors that the organization may exploit for competitive advantage. external opportunities that a company can take advantage of. means that give a specific industry an advantage in a down economy. MBO skills that should be emphasized.

skills and capabilities that give a company advantages in executing its strategies.

Organizational opportunities in a SWOT analysis are

skills and capabilities that give an industry advantages in executing its strategies. ??

______, or the ability to motivate, to inspire trust, and to communicate with others, are important for all levels of management. Soft skills Technical skills Training skills Strategic planning Planning and organizing skills

soft skills

Tom, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. This reduction in effort is also known as ____. soldiering getting by sliding breaking parting

soldiering Soldiering is deliberately working at less than full capacity capacity according to Frederick Taylor and the four principles of scientific management.

During global culture training for a group of employees who are being transferred to Egypt, Charmaine, the HR training manager, remarked that "in the Arab world, men often hold hands, which is meant to express ________."

solidarity and friendship

Ethics are _____. influences arising from changes in the characteristics of a population behavior accepted as "right" a type of written code for an organization standards of right and wrong that influence behavior rules to be enforced in an organization

standards of right and wrong that influence behavior

In the BCG matrix, companies that have high growth and high market share, and are definite keepers are ____. stars sleeping giants cash cows turtles sleepers

stars

mission statement

statement that expresses the purpose of the organization

vision statement

statement that expresses what the organization should become and where it wants to go strategically

Some of the strongest ways to embed organizational culture include which two of the following?

status symbols, rewards

Since the 1950s, the percentage of the U.S. labor force represented by unions has

steadily declined

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____. self-serving bias attribution the halo effect stereotyping selective perception

stereotyping

A _____ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value.

story

Top managers use _______ planning to determine what the organization's long-term goals should be for the next one to five years with the resources they expect to have available.

strategic

Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a ___ ____ relationship.

strategic allies

Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a ___ relationship. strategic allies supplier customer competitor distributor

strategic allies The term strategic allies describes the relationship of two organizations who join forces to achieve advantages neither can perform as well alone.

Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n) ____.

strategic goal

Denise owns several computer repair shops across the Northeast, and she has set a goal for her company of cutting costs in all her locations over the next three years. Denise has set a(n)

strategic goal

Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n) ____. operational goal tactical goal strategic goal business plan management guideline

strategic goal Strategic goals are set by and for top management and focus on objectives for the organization as a whole.

Denise owns several computer repair shops across the Northeast, and she has set a goal for her company of cutting costs in all her locations over the next three years. Denise has set a(n) operational goal. management guideline. strategic goal. business plan. tactical goal.

strategic goal.

Denise owns several computer repair shops across the Northeast, and she has set a goal for her company of cutting costs in all her locations over the next three years. Denise has set a(n) Multiple Choice operational goal. management guideline. strategic goal. business plan. tactical goal.

strategic goal.

Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization?

strategic goals > divisional goals > department goals > individual goals

Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization? divisional goals > strategic goals > individual goals > departmental goals customer goals > employee goals > manager goals > company goals strategic goals > divisional goals > department goals > individual goals individual goals > department goals > divisional goals > strategic goals departmental goals > individual goals > strategic goals > divisional goals

strategic goals > divisional goals > department goals > individual goals

Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization? Multiple Choice divisional goals > strategic goals > individual goals > departmental goals customer goals > employee goals > manager goals > company goals strategic goals > divisional goals > department goals > individual goals individual goals > department goals > divisional goals > strategic goals departmental goals > individual goals > strategic goals > divisional goals

strategic goals > divisional goals > department goals > individual goals

Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization?

strategic goals > divisional goals > departmental goals > individual goals

Many stores today have changed how customers shop. You can go online to buy your groceries, have a store clerk pick them out for you and then either drive up and pick them up or have them delivered. Besides groceries, you can do this with electronics, clothing, shoes, and even pharmaceuticals. How would you describe this change in business practices?

strategic implementation

With setting SMART goals, you should choose only a few goals on which to focus. These goals should be results-oriented and

support the organization's vision.

You are reading a ______________ that outlines your company's long-term goals and direction. These goals include "Reduce energy consumption in our offices by 20 percent," "Grow our market share in China from 3 percent to 10 percent," "Enter a strategic alliance with a partner in Australia to begin selling our products in Sydney and Brisbane," and "Equip all sales representatives with an app that allows them to provide an immediate quote when meeting with customers."

strategic plan

You are reading a __________________ that outlines your company's long-term goals and direction. These goals include "Reduce energy consumption in out offices by 20 percent," "Grow our market share in China from 3 percent to 10 percent," "Enter a strategic alliance with a partner in Australia to begin selling out products in Sydney and Brisbane," and "Equip all sales representatives with an app that allows them to provide an immediate quote when meeting with customers."

strategic plan

Developing a comprehensive program for long-term success is the focus of ____. a synergy agenda strategic planning organizational diversity TQM mission and vision statements

strategic planning

Developing a comprehensive program for long-term success is the focus of ____. strategic planning tactical plans mission and vision statements a synergy plan a focused sigma plan

strategic planning

With small businesses in very competitive industries, small differences in performance may affect that company's survival. So in this case, it is worth the effort to implement _______. a synergy agenda TQM strategic planning MBO organizational diversity

strategic planning

top management

strategic planning, long term goals 1-5 years

Adam, the owner of The Toy Box (a toy store), has chosen his products carefully. They are all handmade of wood; none are cheap games made of cardboard and paper. He knows he will be selling his toys to both adults and children; for example, his expensive chess and backgammon sets are quite expensive because the board and pieces are all made of wood by local artists and craftsmen. He knows that his customer base will not include parents who are looking for an inexpensive toy for their children or to give as a birthday gift; there is another store in town that offers mass-produced games. As part of his marketing outreach, Adam offers "game nights" where he sets up game boards and invites local teens and adults to take part in light-hearted competitions, where the winners receive a 10 percent discount to a game at the Toy Box. All of Adam's activities are aimed at giving Adam a sustainable competitive advantage through

strategic positioning.

3 types of planning for 3 levels of management

strategic, tactical, operational

Rashid, the CEO of Top Productions, was telling his new vice president of accounting that "In the past I had resistance to new ideas by people who felt that one of our plans threatens their influence or jobs. So when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his supervisors on using the agency and that nobody is going to be laid off." Selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of _____. operational control strategy formulation reality assessment strategy implementation strategic control

strategy implementation

Edmond, the CEO of Hartman Manufacturing, said to his new vice president of accounting, "In the past I had resistance to new ideas by employees who felt that our plans threatened their influence or their jobs. So when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his supervisors on using the agency. You also have to emphasize the fact that nobody is going to be laid off." Selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of

strategy implementation.

What are the three core processes of business identified by Bossidy and Charan?

strategy, operations, people

______ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively. Anxiety Apprehension Role overload Role conflict Stress

stress

A music teacher asked her students to set a really hard goal, such as increasing your practice time by 10 hours per week, which would cause her students to stretch beyond what they think is possible, this is known as a(n) ______ ______.

stretch goal

According to Richard Branson, founder of Virgin Atlantic airlines, you can set a really hard goal, such as increasing your class study time 50%, which is "stretching yourself beyond what your mind might think is safe," also known as a(n) ____.

stretch goal

According to Richard Branson, founder of Virgin Atlantic airlines, you can set a really hard goal, such as increasing your class study time 50%, which is "stretching yourself beyond what your mind might think is safe," also known as a(n) ______ ______.

stretch goal

What is the assessment of the external environment? What are the critical issues facing the business? Can the business execute the strategy? According to Bossidy and Charan, these are some of the questions that should be addressed in a _____. diversity agenda strong strategic plan value statement mission statement code of ethics

strong strategic plan

Malik and his managers spent a large sum of money on the new training program, and they feel that there has been little improvement as a result of the investment. The training is scheduled to continue for two more months, and Malik feels that with all the money already spent on the project, it is too costly to simply abandon it. This is known as ______.

sunk-cost bias

With setting SMART goals, you should choose only a few goals on which to focus. These goals should be results-oriented and

support the organization's vision

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This management philosophy is known as ___. enviroethics sustainability green values natural ethics social capital

sustainability Sustainability is defined as economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

When other companies cannot duplicate the value provided by a competitor, then the competitor has established a(n) _____ competitive advantage.

sustainable

Luxury Linens Inc. produces the highest thread-count sheets available anywhere and does so at a price that none of its competitors can duplicate. It can be said that Luxury Linens has a(n) _____.

sustainable competitive advantage

In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others.

symbol

Doug is the CEO of Johnson Motors, a business consisting of Chevrolet, Buick, Cadillac, and Mercedes-Benz dealerships. He also sells Fleetwood and American Coach RVs. Doug mentioned to his sales manager that "there is economic value in having many related businesses managed by one ownership group. They are worth more than if they are separate companies." This is an example of ____. synergy multiproduct diversity differentiation diversification

synergy

The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ____. input-output structure structure process stepped process system

system A system is a set of interrelated parts that operate together to achieve a common purpose, even when it does not work well.

The upper management of a large national insurance company has passed along the new goal of improving customer service to the district managers. The district managers will set goals to be achieved over the next 6 to 24 months as part of ____ planning.

tactical

The upper management of a large national insurance company has passed along the new goal of improving customer service to the district managers. The district managers will set goals to be achieved over the next 6 to 24 months as part of ____ planning. operational tactical strategic middle-level working-level

tactical

The upper management of a large national insurance company has passed along the new goal of improving customer service to the district managers. The district managers will set goals to be achieved over the next 6 to 24 months as part of ____ planning. Multiple Choice operational tactical strategic middle-level working-level

tactical

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. The district managers are developing ______ planning.

tactical

The top management of Fresh, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Charles, a division manager for Fresh, has looked at his resources, and he has decided how his division can contribute to the two strategic goals set by upper management: (1) by partnering with another company and (2) by hiring a procurement manager to negotiate lower prices from vendors. Charles' next step is to roll out his ____ to his staff.

tactical goals

The top management of Tasty Foods, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Greg, a division manager for Tasty Foods, has looked at his resources, and decided how his division can contribute to the two strategic goals set by upper management. These types of objectives set by Greg are _____ _____.

tactical goals

The top management of Tasty Foods, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Greg, a division manager for Tasty Foods, has looked at his resources, and he has decided how his division can contribute to the two strategic goals set by upper management: (1) by partnering with another company and (2) by hiring a procurement manager to negotiate lower prices from vendors. Greg's next step is to roll out his ____ to his staff. - vision statements - codes of ethics - management guidelines - tactical goals - operational goals

tactical goals *tactical goals are set by and for middle-managers and focus on the actions needed to achieve strategic goals

The top management of Tasty Foods, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Greg, a division manager for Tasty Foods, has looked at his resources, and decided how his division can contribute to the two strategic goals set by upper management. These types of objectives set by Greg are _____. tactical goals vision statements management guidelines operational goals codes of ethics

tactical goals Tactical goals are set by and for middle managers and focus on the actions needed to achieve strategic goals.

Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ________ _______.

tactical planning

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____.

tactical planning

What type of planning is completed by middle managers?

tactical planning

_______ is planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months.

tactical planning

What behavior would a proactive learner most likely exhibit?

taking initiative

Melissa wants her employee, Ralph, to turn in his monthly sales report by the 5th of every month. This meets the ____________ requirement of SMART goals.

target dates

According to Barnard's definition, which of the following examples represent organizations?

the BumbleBee or StarKist tuna companies with their thousands of employees, a crew of two people coordinating their activities on a commercial tuna fishing boat

(8) Rites and rituals are ____. For example, employees of New Belgium Brewery in Fort Collins, Colorado, get a free brewery-hopping trip to Belgium after being employed by the company for five years. company expectations for employees, such as working hard, ethically, and honestly ; a narrative based on true events that emphasize a particular value ; company values included in the code of ethics ; the activities and ceremonies that celebrate important occasions and accomplishments in the organization's life ; objects, acts, or the quality that conveys meaning to others

the activities and ceremonies that celebrate important occasions and accomplishments in the organization's life

Hugo Munsterberg was known as ____. a pioneer of scientific management the father of MBO the originator of sociology the father of industrial psychology the father of scientific management

the father of industrial psychology Hugo Munsterberg has been called the father of industrial psychology. His ideas led to the field of industrial psychology, the study of human behavior in workplaces, which is still taught in colleges today.

Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company's website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____. the intranet the global village synergy e-commerce the small world philosophy

the global village

Dave and his wife are expecting their first child this week, but Dave had to attend a very important meeting in Mexico City. While in Mexico, Dave was able to check his phone for text messages every hour, and as soon as his wife went into labor, he was able to return home in less than six hours. This "shrinking" of time and space with air travel and electronic media is known as ____. polychronic time the global village worldwide synergy offshoring the worldwide network

the global village Global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for the people around the globe to communicate with one another.

For organizations' board of directors, and in particular, their oversight of the CEO, the biggest complaint appears to be _____. the lack of interest in company matters the independence of the directors the lack of corporate social responsibility the focus on profit above employee satisfaction the ethical code of management

the independence of the directors The biggest complaint concerns the independence of the directors. Inside directors may be members of the firm, but outside directors are supposed to be elected from outside the firm. However, in some companies, the outside directors have been handpicked by the CEO, making oversight difficult.

people, strategy, operations

the three core processes of business

New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries. This phenomenon proposes that ____. the world is one world economies are narrowing the world is flat globalism is decreasing one world government is the answer

the world is flat American firms have been going out into the world in a major way, even as the world has been coming to us. This has led to what New York Times columnist Thomas Friedman has called, in his book The World Is Flat, a phenomenon in which globalization has leveled (made "flat") the competitive playing fields between industrial and emerging-market countries.

Despite your best intentions, it's hard to bring the best evidence to bear on your decisions because of such reasons as ____. there's no competition or there's too much competition there's too much evidence; there's not enough good evidence and the side effects outweigh the cure it will hurt diversity and synergy within your organization it is too expensive; it's not ethical and there's not enough good evidence people are trying to mislead you and it will not allow MBO

there's too much evidence; there's not enough good evidence and the side effects outweigh the cure

execution

they say, is not simply tactics, its a central part of any companys strategy. it consist of using questioning, analysis, and follow through to mesh strategy with reality, align people with goals, and achieve results promised

Routine tasks and paperwork, as well as jobs that help your subordinates grow are __.

things that a manager should delegate, according to Odette Pollar

As part of becoming a world citizen, Joe, who is from Michigan and who is transferring to the Paris office, is trying to do things to ___. think local and keep a global focus enhance the American global image of being thrifty enhance the American global image of being a caring, wonderful person reinforce the American stereotype of being self-absorbed and quiet learn how not to be a "cheap American"

think local and keep a global focus Becoming a world citizen includes learning how to study up on your host country's local customs and try to meet new people who might help you in the future. You must be global in your focus, but think local.

The manager and employee periodically reviewing the employee's performance represents the _____ step in management by objectives.

third

Which of the following statements regarding the horizontal design are true?

this design is also called a team-based design, work groups are used to improve collaboration, internal boundaries are broken down

At the end of the company retreat, Dashaun had a blueprint for how to move forward for the year. His primary objective had been met. What do you think his primary objective was? Multiple Choice to have an outline of how the goals were going to be met to understand the financials so that he could explain them to the shareholders to have a guide for ethical decision making to have a set of research and development priorities to have an explanation of the company's new slogan

to have an outline of how the goals were going to be met

Andre, the plant manager, is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives. This month Andre asked his managers to concentrate on the two first steps of MBO, which are ____. to periodically review performance and develop an action plan for employees to develop an action plan and study the competition for managers to develop an action plan and give a performance appraisal to jointly set objectives and have managers develop action plans to review the employee performance and set an action plan based on performance

to jointly set objectives and have managers develop action plans Management by objectives (MBO) is a four-step process in which (1) the manager and employee jointly set objectives for the employee, (2) the manager develops action plans, (3) the manager and employee periodically review the employee's performance, and (4) the manager makes a performance appraisal and rewards the employee according to results.

André, the plant manager, is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives. This month André asked his managers to concentrate on the two first steps of MBO, which are

to jointly set objectives with their employees and to have managers develop action plans.

Kaleb is preparing for an interview. He has reviewed his resume, prepared his questions, and thought through answers for the top questions most asked in interviews. He feels well prepared. At the interview, he is asked to respond to a scenario question in which a problem is presented. Why is the interviewer asking this type of question?

to see if Kaleb can analyze the situation and propose alternatives

Kaleb is preparing for an interview. He has reviewed his résumé, prepared his questions, and thought through answers for the top questions most asked in interviews. He feels well prepared. At the interview, he is asked to respond to a scenario question in which a problem is presented. Why is the interviewer asking this type of question?

to see if Kaleb can analyze the situation and propose alternatives

The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and protect their U.S. industries against foreign competition. This use of these regulations is known as ____. blocking export protectionism trade protectionism dumping domestic protectionism

trade protectionism Countries often use trade protectionism, which is the use of government regulations to limit the import of goods and services to protect their domestic industries against foreign competition. Tariffs, embargoes, and import quotas are among the measures used in protectionism.

which of the following jobs in a high-tech company would be considered a "high-touch job"?

traveling sales reps who meet with the owners or managers of electronics stores

"Good" boards have balanced gender representation.

true

A business model outlines what customer needs the company will satisfy, the operations of the business, the company components and functions, and the projected revenue and expenses.

true

Ashish comes to work looking exhausted almost every day. He is a new father and the baby is not sleeping well. James, his manager, asks Ashish to change the number of documents that the team has processed for the month so that the report shows the quota was met. Ashish agrees without putting up much of fight. James takes advantage of the fact that Ashish is sleep-deprived and will be more likely to engage in unethical behavior.

true

Despite recent pressure from stockholders to increase profits, Global Oil., a global petroleum organization, has maintained a practice of consistently acting ethically by being a good global corporate citizen, taking host-country and global standards into consideration when making decisions, and obeying the laws of host countries as well as international law. Global Oil. provides an example of a company acting in a socially responsible way.

true

In 1999, the top exporting nation was the United States, but in 2016, the world's top exporting nation was China.

true

Michelle grew up helping her father work on cars in his auto repair shop and developed into an excellent auto technician. Because of stereotypes regarding women in this field, she is interested in finding a shop that minimizes gender discrimination and gender role inequalities. Michelle wants to work for a company that highly values gender egalitarianism.

true

operating plan

typically designed for a 1-year period, defines how you a manager will conduct their business based on the action plan; it identifies clear targets such as revenues, cash flow, and market share

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. They were _______. eliminate barriers, gain allies, and execute change devise solutions, establish urgency, and produce change freeze, thaw, and refreeze refreeze, freeze, and unfreeze unfreeze, change, and refreeze

unfreeze, change, and refreeze

In the ______ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation. refreezing freezing unfreezing modeling diagnosing

unfreezing

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. They confirmed that this company used a(n) ______ interview. structured unstructured standardized behavioral-description situational

unstructured

The Whole Foods chain of supermarkets has stated, "With great courage, integrity, and love, we embrace our responsibility to co-create a world where each of us, our communities, and our planet can flourish. All the while, celebrating the sheer love and joy of food." This proclamation is Whole Foods' - vision statement - company tagline - values statement - corporate slogan - mission statement

values statement

Hindsight Bias

view events as being more predictable than they really are "I knew it all along"

Luxottica, a manufacturer of fashionable prescription eyewear, notes on its website, "To see the beauty of life inspires its sustainable and ethical business approach and its corresponding pillars, including a commitment to excellence, visual well-being, social impact, and environmental protection." This excerpt from the company's website states Luxottica's

vision statement

A declaration that expresses what the organization should become and where it wants to go strategically is its ____. mission statement objectives statement management code vision statement code of ethics

vision statement A vision statement expresses what the organization should become, where it wants to go strategically.

Luxottica, a manufacturer of fashionable prescription eyewear, notes on its website, "To see the beauty of life inspires its sustainable and ethical business approach and its corresponding pillars, including a commitment to excellence, visual well-being, social impact, and environmental protection." This excerpt from the company's website states Luxottica's expense report. marketing plan. business plan. vision statement. code of ethics.

vision statement.

Luxottica, a manufacturer of fashionable prescription eyewear, notes on its website, "To see the beauty of life inspires its sustainable and ethical business approach and its corresponding pillars, including a commitment to excellence, visual well-being, social impact, and environmental protection." This excerpt from the company's website states Luxottica's Multiple Choice expense report. marketing plan. business plan. vision statement. code of ethics.

vision statement.

The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2015 is 15% higher than it was in 2014, and the turnover rate has increased 18% in the same time period. She should consider all but which one of the following options? identify causes of job dissatisfaction address job design deal with possible work overload identify possible employee role conflicts wait until 2016 and see what the rate is then

wait until 2016 and see what the rate is then

The classical management viewpoint emphasized ____. company diversity ways to manage work more effectively MBO ways to manage work more efficiently ways to increase flexibility

ways to manage work more efficiently The classical management approach emphasized ways to manage work more efficiently.

Don knows that one of the reasons people do not return to his electronics store is because of the slow service. This is an example of the organization's _____. intelligence opportunities strengths weaknesses threats

weaknesses

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these?

what is our reason for being? what do we want to become?

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these?

what is our reason for being?; what do we want to become?

value statement

what the company stands for, its core priorities, the values its employees embodies

An organization's vision statement states _____. For example, the Cleveland Clinic's vision statement says that it "strives to be the world's leader in patient experience, clinical outcomes, research, and education."

what the company wants to become and where it wants to go strategically

An organization's vision is its long-term goal describing _____. its competition and external environment the ethical and diversity standards of the organization the organization's purpose or reason for being the organization's purpose or reason for being and its strategic intent what the company wants to become, its long-term direction and strategic intent

what the company wants to become, its long-term direction and strategic intent

Which of the following is not a way to encourage innovation? supporting innovation with investments of time and money withholding raises and promotions when innovation attempts don't work out reinforcing experimentation implementing effective reward systems creating a culture that celebrates failure

withholding raises and promotions when innovation attempts don't work out

Division of labor is also known as ____. an organizational graph a horizontal hierarchy work specialization chain of command a task chart

work specialization

Surveys show that employees are more interested in ______ rather than just earning a paycheck. status advancement opportunity recognition work-life balance benefits

work-life balance

Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists small-business owners in setting up their companies. As a new business owner, the SCORE counselors would probably advise Deon to _____. get a new perspective by asking people who have failed avoid developing a business plan the first year of business write a business plan learn from experience, the best teacher, rather than a mentor try new things regardless of the risk

write a business plan Almost everyone starting a new business is advised to write a business plan.

Leo is starting a company that leases shared workspaces, and he has approached SCORE, an SBA organization that assists small-business owners in setting up their companies. The SCORE counselors would probably advise Leo, as a new business owner, to try new things regardless of the risk. write a business plan. get a new perspective by asking people who have failed. learn from experience, the best teacher, rather than a mentor. avoid developing a business plan the first year of business.

write a business plan.

Leo is starting a company that leases shared workspaces, and he has approached SCORE, an SBA organization that assists small-business owners in setting up their companies. The SCORE counselors would probably advise Leo, as a new business owner, to Multiple Choice try new things regardless of the risk. write a business plan. get a new perspective by asking people who have failed. learn from experience, the best teacher, rather than a mentor. avoid developing a business plan the first year of business.

write a business plan.

The first three steps in planning an organization are (in the correct order):

writing a mission statement, assessing the current reality, and formulating strategic planning

Organizing

you arrange tasks, people, and other resources to accomplish the work

controlling

you monitor performance, compare it with goals, and take corrective action as needed

According to productivity expert Odette Pollar, "To do more in a day, ____." you must do more—not do everything slower hire more employees do not delegate, but be more focused you must do more—not do everything faster you must do less—not do everything faster

you must do less—not do everything faster

Porter's four competitive strategies

• Cost-leadership strategy - Keep the costs, and hence prices, of a product or service below those of competitors and target a wide market • Cost-focus strategy - Keep the costs of a product below those of competitors and to target a narrow market • Differentiation strategy - Offers products that are of unique and superior value compared to those of competitors but to target a wide market • Focused differentiation strategy - Offers products that are of unique and superior value compared to those of competitors and to target a narrow market

What are mission statements?

• Expresses the purpose of the organization • What is our reason for being? • Why are we here?

How do I work with others to make things happen?

• Groups take longer to make decisions. • Their size affects decision quality. - Optimal group size may be 5 or 7 people - Odd group numbers are best • Theymaybetooconfident. • Knowledgecounts.

How do I decide to decide?

• Importance - "How high priority is this situation?" • Credibility - "How believable is the information about the situation?" • Urgency - "How quickly must I act on the information about the situation?"

What are vision statements?

• It is a clear sense of the future and the actions needed to get there. • What do we want to become? • Where do we want to go?

What are the different kinds of plans?

• Operating plan - A plan that breaks long-term output into short-term targets or goals - Turns strategic plans into actionable short-term goals and action plans • Action plan - Defines the course of action (the tactics) needed to achieve a stated goal - Contains a projected date for completing the desired activities for each tactic