Unit 2 Exam

Which steps should be taken to resolve limited or no network connectivity issues on a Windows computer (Select two)?

Verify that the SOHO router is powered on and the port LEDs indicate connectivity. Verify the network cable between the computer and router is connected and not damaged.

Choose the following tools that are available in Windows 10 for backing up user data or for complete system images (Select two).

Backup and Restore File History

A user wants to rearrange parts of files on the drive, so they are contiguous. What command should be used?

Defrag

A technician would like to have the ability to add physical hard drives to a Storage Spaces storage pool at future times on an as-needed basis. Choose the following Storage Space features that describes this functionality without the need to also reconfigure the available space to users.

thin provisioning

Which option is used, when passed to the shutdown command, to restart the local computer?

/r

Working with data backups is an extremely important component of all IT-based technologies. Without solid backup and recovery plans, a lot of important work and data can be lost. What is the most advantageous option for storing and recovering data?

Cloud Based Backups

Which of the following needs to be completed prior to creating a spanned, striped, or mirrored volume on an unallocated space in Windows?

Convert basic disks to dynamic disks

If a user enters a command and wishes to terminate it before its execution, what key presses can be used? (Choose all that apply)

Ctrl+Break Ctrl+Pause Ctrl+C

On a Windows computer, which tab(s) that can be used in Task Manager to set the priority given to a specific application or service?

Details

Knowing how to recover and backup data quickly makes an organization robust and flexible. Choose the type of backup for files that has been changed or created since the last full backup.

Differential Backup

The processes and tools which help Windows and other OSs in being able to identify appropriate settings and applications that are installed on a device is important. Secure systems mean users are comfortable sharing sensitive information. Choose the option that is used to verify an application is not a rogue application.

Digital Signature

A user contacted you to report that an unwanted Windows application is launching each time their computer is booted. Which option would permanently resolve this issue?

Disable the application in System Configuration.

What utility can be used to convert two or more basic disks to dynamic disks?

Disk Management

Resolving issues is a common task for any administrator. Knowing where to look when starting the diagnosis process is an important skill. Tools that can help to identify applications that are not functioning properly or are not supposed to be running can help to shorten the resolution process. Choose the following option that provides access to logs about hardware or network failure.

Event Vewer

Which file system is supported by Windows and can be used for volumes and drives that don't hold the Windows installation? (Choose all that apply)

FAT32 NTFS FAT64 exFAT

Choose the Windows 10 utility that allows a user to create a backup schedule that can include any folder on the hard drive and system image. (Choose all that apply)

File History Backup and Restore

A technician is tasked with choosing a monthly rotation, or schedule, for backup of a critical data source. Which type of backup should the technician choose to conduct a full monthly backup?

Grandfather Backup

Getting comfortable with and being able to put together various sets of tools is an important element for any administrative personnel. The quicker that regularly used tools can be deployed to resolve issues is important. Which of the following allows you to build a console which contains tools that you might use often?

Microsoft Management Console MMC

A technician requires a file system on an internal 1.5 TB Windows 10 boot drive that supports file encryption, disk quotas, and security features such as file and folder permissions. Which of the following will support these requirements?

NTFS

How often does Windows automatically defragment a hard drive or trim a solid-state drive?

Once a week

A Windows user is attempting to exit a frozen desktop application that is not responding to a mouse or keyboard input. Which step(s) can be taken to end the application process without exiting other open applications?

Open Task Manager and end the process associated with the application.

Which Windows utility is particularly useful in identifying software and hardware bottlenecks and provides real time monitoring capabilities?

Performance Monitor

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

Performance Monitor

In Windows, which term describe the active partition on an MBR drive, and the location where the Windows operating system is stored? (Choose all that apply)

Primary Partition Boot Partition System Partition

In Windows 10, which Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

Processes

A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view a very detailed and cryptic error message on the user's desktop. Each attempt the technician makes to connect to the remote computer results in a message stating the connection was refused. Which of the following protocol and port number combinations should be opened on the remote computer's firewall to allow this connection?

RDP, port 3389

In a number of situations, manual edits to a system can be an important part of the resolution of issues. If successful, many of these manual edits can be automated and rolled out to an entire network. There can be a number of times where editing various keys and other settings can help to resolve application issues. Choose the following option that allows you to adjust various keys in your Windows system.

Registry Editor

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that they were not familiar with the error message the system was displaying. Choose the best option for a first step to resolve the issue.

Research the error message on the web.

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?

Resolution

There are any number of times in a system's functioning, that various issues can arise which will cause the device to be sluggish or non-responsive to user commands. Identifying an application or other process which is causing this issue is important. Choose the following option that allows you to review, real time, how the CPU, hard drive, network and memory are being used.

Resource Monitor

What is a snapshot of the system settings and configuration called?

Restore Point

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?

Services Console

With any application, process, service or other component of your OS, the knowledge and ability to maintain and adjust how that tool performs is important. Knowing when to adjust background performance or other needs for the application can be an important part of making sure that the application is performing as efficiently as possible. Choose the following option(s) that allow you to adjust when services run in the background.

Services Console

Understanding a device's power needs and other elements of working with power needs for an organization is an important role for any technician or administrator. Saving files and reducing power use are types of settings for a system that can help any organization use less electricity. Which of the following is also referred to as standby mode?

Sleep Mode

Choose the type(s) of physical drives Windows disables defragmenting, but provides another method of optimization.

Solid State Drives

Which Windows utility is used to determine what processes are launched at startup?

System Configuration

Getting comfortable with tools that can help to administer and maintain devices on a network is an important knowledge base for any administrator to have. Windows has a number of areas where tools are located to help with resolving issues on a system. Choose the following option allowing you to verify and replace Windows system files.

System File Checker

Tools and types of backups helps any administrator to know the timing and types of backups, in addition to when they should be run. The more backing up that is done means more time, so understanding when each type should be run can save time. Choose the backup type that is considered a backup of the entire Windows volume.

System Image

A user wants to make sure he can quickly restore his computer after a drive failure, to the state it was in when Windows and all its apps were initially installed. Which backup type will be most useful in this scenario?

System Image Backup

Automation can be of key importance for any organization and administrator. Knowing how to set up automated processes can allow for more focus to specialized and important activities which take more of a manual engagement level. Choose the best option for an automated process used to backup files.

System Protection

Which of the following utility creates restore points at regular intervals and before you install software?

System Protection

A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue?

System Restore

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. What is most likely the reason for this issue?

System Restore is turned off

Working with devices on a regular basis are activities that administrators and other IT support personnel will engage in on a regular basis. Being familiar with various lingo and terms is an important part of the job. Which of the following tools provides File explorer and the Windows desktop?

The Windows Shell

A user is attempting to format a 4 TB HDD using NTFS but only has the option to format the disk with a size of approximately 2 TB. What is the most likely reason the user is unable to format the disk to its full capacity?

The disk is using the MBR partitioning scheme

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which option is most likely to cause this error?

The malware removal process changed the file association for the .doc file type.

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode but does not function when Windows is loaded normally. What is most likely to be the cause of this issue?

The operating system or driver is causing the issue.

A technician is troubleshooting a Windows computer experiencing a slow startup. What is the next step(s) the technician should take to determine whether or not the startup processes are responsible for the slow startup?

The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following options best describes the reason for this issue?

The user must open the command-line interface using Run as an administrator.

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.

The user must run the command using an elevated command prompt.

If a storage pool is configured as if it has more virtual storage than the physical drives actually offer, what is the name of the feature being used?

Thin Provisioning

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. Which step should be considered to resolve the issue?

Update network settings

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. What step(s) should the technician take to verify their suspicion?

Use the Services Console to stop and start the Spooler service.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?

Use the tasklist utility to locate the PID for the explorer.exe process.

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

Users

Working with your system to ensure that it is functioning optimally is an important component of any administrator's set of tasks. There are generally some common tasks which can help any technician or administrator to ensure that a system is functioning optimally. Which of the following is one of those critical Windows settings you might need to verify?

Windows Updates

To ensure drive health, what command should you use to search for a repair file system error?

chkdsk

A Windows 10 user wants to display all the files in all the subdirectories on the E: drive with the file extension of doc. ​ What command would perform this function?

dir e:\*.doc /s

What type of storage drive contains spinning platters?

magnetic hard disk drives

What command creates a subdirectory under a directory?

md

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which tool would be used to launch the Windows Memory Diagnostic tool?

mdsched.exe

A technician is performing Windows preventative maintenance tasks on all computers in the organization. They want a way to create a custom console containing only the tools they regularly launch and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console?

mmc.exe

Which Windows command will delete the files and directories at the destination that no longer exist at the source location?

robocopy /purge