Unit 2 - Leadership

What are the basic group skills necessary for development of an effective team? Select all that apply. 1. Communication 2. Negotiation 3. Manipulation of situations 4. Assessment of team dynamics 5. Time management

1, 2, 4, 5 Basic group skills include communication, negotiation, delegation, time management, and assessment of team dynamics

Which typical response by the nurse indicates the use of effective collaboration skill? 1. Negotiates with others. 2. Avoids competition. 3. Strongly defends own ideas. 4. Attacks to assert own position.

1. Negotiates with others. Conflicts will arise that could interfere with collaboration. The nurse must develop negotiation to skills to resolve difficult conflicts

Which statement would not relate to the position of the charge nurse? 1. The charge nurse is the nurse manager. 2. The charge nurse is focused on making sure the unit runs well. 3. The charge nurse works with multiple teams. 4. Charge nurses may work on any shift

1. The charge nurse is the nurse manager The charge nurse is not the nurse manager.

How is effective coordination related to patient-centered care? 1. Staff directs the patient to the best decision. 2. Patient needs and preferences need to be included in coordination. 3. Cost is considered before outcomes during coordination of care. 4. Coordination is more related to staff rather than the patient.

2. Patient needs and preferences need to be included in coordination. Patient-centered care requires that patient values and preferences be included

Choose the options that reflect the needs listed in McClelland's learned need theory of motivation. Select all that apply. 1. The need for money 2. The need for achievement 3. The need for affiliation 4. The need for power 5. The need for status

2, 3, 4 The achievement need encourages a person to set goals, challenging oneself to achieve those goals Affiliation needs to push a person toward social interaction, which affects motivation as few things can be achieved without others The need for power focuses on the person's efforts to obtain and exercise power and authority

A nursing team has been gathered to refine documentation procedures. During its second meeting, two members are passive, two struggle impatiently to get the task underway, and two others are dominating and controlling communication. What should the leader do at this point? 1. Assist the members to get to know one another. 2. Encourage group communication, encouraging all members to share in this process. 3. Set rules regarding the team's purpose, schedule, attendance, roles, tasks, and confidentiality. 4. Guarantee that consensus is reached regarding the team's findings and recommendations

2. Encourage group communication, encouraging all members to share in this process. This group, fairly early in its business, is in the storming/conflict/confusion stage. Participation, communication, and collaboration can ease the team toward its next stage

Which statement regarding the authority of a team leader is accurate? 1. The team leader in a healthcare organization has authority equal to those individuals who comprise the administrative staff. 2. The team leader has only as much authority as the team members will allow. 3. The team leader relinquishes authority and control as the team gains strength. 4. The team leader has control of the team, but no real authority.

3. The team leader relinquishes authority and control as the team gains strength. As the team gains strength, the leader should begin to relax control and allow the team to exert more and more authority over the direction of the team.

Which actions are important in the prevention of conflict? Select all that apply. 1. Allocate resources fairly. 2. Try to keep problems confidential. 3. Address staff fears. 4. Clearly state expectations. 5. Keep lines between roles flexible and dynamic.

1, 3, 4 Conflict can arise when resources are scarce or unfairly allocated Clear communication, especially about rumors and fears, is important to reduce conflict Expectations should be clearly stated to prevent misunderstanding and rumor

Choose the situations that represent the qualities of a team rather than those of a group. Select all that apply. 1. Nurse recruiters and nurse educators gather to explore and implement a program to recruit males into the profession. 2. Three nurses, a respiratory therapist, two residents, and a nursing assistant all are fully involved in a "code blue." 3. Nurses at a unit meeting attempt to address and resolve interpersonal differences that they have assessed as interfering with nursing care. 4. Nurses meet with a representative of a Master's degree program. 5. Nurses, physicians, and paramedics from around the state attend a trauma symposium where information about traumatic brain injury is presented.

1, 2, 3

Select the tools used by healthcare that are focused on coordination of care. Select all that apply. 1. Case management 2. Clinical pathways 3. Practice guidelines 4. Disease management 5. Care maps.

1, 2, 3, 4, 5

What does TeamSTEPPS®recommend as strategies to sustain this model? Select all that apply. 1. Ensure leaders emphasize new skills. 2. Measure success. 3. Update the plan. 4. Celebrate wins. 5. Provide coaching.

1, 2, 3, 4, 5

The staff nurse has been asked to assume leadership of a work team. Which strategies should this nurse use to increase the team members' trust? Select all that apply. 1. Keep promises that are made. 2. Give honest feedback. 3. Create a logical excuse for not keeping promises made. 4. Reward followers. 5. Ask followers to defer feedback until the end of the project

1, 2, 4 If the leader does not keep promises, trust is lost Feedback should be honest and formulated to help the followers do a better job Followers appreciate rewards when they are earned

A major conflict has arisen among staff nurses regarding holiday days off on the next schedule. One of the nurses has a history of destructive behavior associated with conflict that the nurse manager would like to catch before the behavior affects the operation of the unit. What behaviors, by this nurse, should the manager watch out for? Select all that apply. 1. The nurse ignored the policy for 15-minute work breaks and was away from the unit for 30 minutes. 2. When asked about the conflict the nurse states, "I don't know what you are talking about." 3. The nurse states, "We have a problem with this scheduling, but I bet we can work it out." 4. The nurse avoids going into the nursing station when an "opponent" in the conflict is present. 5. The nurse has lunch with a nurse from another unit.

1, 2, 4 Ignoring policies can be a sign of destructive conflict Denial of the problem can be a sign of destructive conflict. The manager should be alert for additional indicators. Avoiding a staff member can be a sign of destructive conflict

The nurse manager has been working with staff to improve care coordination, but has not met success with this endeavor. Which statements, made by staff, would indicate to this manager that a barrier to coordination exists? Select all that apply. 1. "We never have the correct information from radiology for how they want us to prepare patients for tests." 2. "Has anyone been able to get the laboratory to answer the phone today?" 3. "I talked with one of the physical therapy assistants today. Did you know that all of our PT assistants have college degrees?" 4. "I tried to sit with some of the staff members from the pharmacy today at lunch, but they didn't include me in any of their conversation." 5. "The speech therapist helped me set up a way to communicate with a patient with a tracheostomy."

1, 2, 4 Not having the correct resources is a source of frustration and has a negative impact on coordination of care. Not being able to communicate is a source of frustration and has a negative impact on coordination of care. Staff who are not willing to listen or include others will find coordination difficult

Select the major goals of conflict management. Select all that apply. 1. To meet the needs of the patient, family or significant others, and the organization 2. To decrease conflict 3. To encourage staff to be more aggressive in dealing with conflict 4. To ensure all parties feels positive about resolution to conflict 5. To eliminate the possibility of conflict

1, 2, 4 Patient care is always the goal of nursing Conflict can be decreased and temporarily eliminated This is known as a win-win situation

Which of the following tools that is used to support patient care coordination is patient-centered? Select all that apply 1. Clinical practice guidelines 2. Clinical pathways 3. Risk management 4. Disease management 5. Case management

1, 2, 4, 5 Clinical practice guidelines are used to support patient care coordination that is patient-centered Clinical pathways are used to support patient care coordination that is patient-centered Disease management is used to support patient care coordination that is patient-centered Case management is used to support patient care coordination that is patient-centered

Select the options that reflect the key concepts related to collaboration. Select all that apply. 1. Partnership 2. Interdependence 3. Position 4. Responsibility 5. Dynamic

1, 2, 4, 5 Key concepts related to the dynamic process of collaboration are partnership, interdependence, and collective ownership and responsibility

After a new management company took over the operations of a hospital many changes in policy were made. The nurse manager overhears a conversation in the break room that included comments such as, "I don't know why I even try" and "No one pays any attention to us anyway." What results of these feelings should the nurse manager watch for on the unit? Select all that apply. 1. Lack of creative problem solving in the staff 2. Deterioration in morale 3. Increased effort by other nurses to make needed changes 4. New staff being increasingly alienated from those who have been employed longer 5. Change in the culture of the unit

1, 2, 4, 5 These statements, in light of the situation, indicate a feeling of powerlessness. In that case, staff often will not be as creative in problem solving These statements indicate powerlessness, which can lead to deterioration in morale These statements indicate powerlessness. New staff members very quickly adopt this feeling along with the remaining staff These statements indicate powerlessness, which can change the culture of the unit, the department, and the organization

Select the appropriate interventions to discourage verbal abuse between physicians and nurses. Select all that apply. 1. Approach those involved in private and identify a need for change in behavior. 2. Gain a better understanding of each profession's viewpoint. 3. Appoint a professional from another discipline to take charge of training and education programs for physicians and nurses. 4. Encourage nurses who are involved in this behavior to find employment elsewhere. 5. Disseminate code-of-conduct policies and reporting guidelines to both nurses and physicians

1, 2, 5 Identification of the problem is essential. Sometimes this intervention can stop beginning abuse It is important for nurses to understand more about the physician's role and role strain and for physicians to understand more about the nurse's role and role strain Educating and setting clear expectations is essential. Reporting guidelines are also important.

The nurse leader has assessed that the healthcare team lacks motivation and as a result is not achieving its goals. What can the leader do to change this situation? Select all that apply. 1. Focus on moving the team forward. 2. Help the group set an incremental, more manageable goal. 3. Once a goal is reached, reward the staff. 4. Call a meeting with the staff to look for errors in past performance. 5. Focus on what the team is doing correctly.

1, 2, 5 The leader should focus on the positive aspects of the team's performance and how it can continue to make progress. Attention to the achievement of progress can increase motivation Small goals are more obtainable and give the team a feeling that the larger goal is not out of reach. Small victories can increase motivation Focus on what is going well will help the team feel as if it can achieve more

The nursing department of a hospital is engaged in collaborative planning with the laboratory and radiology department of the same hospital. What are the benefits of this collaborative planning? Select all that apply. 1. It maximizes resources such as staff and equipment. 2. It keeps one department from getting too big a share of the budget. 3. It minimizes duplication of work. 4. It improves the relationship among these departments. 5. It makes the best use of space available.

1, 3, 4 Maximizing resources is a big benefit of planning collaboratively If planning is not done collaboratively, one department is unaware of the other department's plans and may duplicate work. For example, planning how lab tests are ordered can reduce duplication of work When staff members sit down together and plan for the future, they learn more about one another and one another's role. This can improve relationships

Groupthink can be a barrier to effective team functioning. What are reasons groupthink occurs? Select all that apply. 1. The team pressures members to agree with everyone on the team. 2. The group is closely associated with the consequences of its actions. 3. There is a general closed-mindedness prevalent in the group. 4. The team accepts too many suggestions. 5. Members are unwilling to go against group ideas

1, 3, 5 If everyone on the team feels pressured to agree with the team, this is groupthink Close-mindedness in a group breeds groupthink Fear of going against group ideas results in groupthink

Which strategy is best used to get a team member back on track and focused? Select all that apply. 1. Review the agenda and identify what still needs to be done. 2. Allow member(s) who have concerns to share them even if takes time. 3. The team leader should take time to explain the issues and tell the team what should be done next. 4. Allow sharing of different views from team members. 5. Begin and end the meeting on time.

1, 4 Having an agenda and using it to guide meeting is effective Allowing members to share different views leads to synergy and more robust discussion and ideas

The nursing unit is adopting the "self-directed work team" model. What benefits are likely to occur because of this decision? Select all that apply. 1. Services will be focused on the patient. 2. Centralization will create cost efficiency. 3. Use of small teams of nonprofessional staff led by an RN offers cost savings. 4. Staff retention and productivity will improve. 5. Positive patient, staff, and physician satisfaction.

1, 4, 5 Self-directed work teams are often associated with patient-centered care This is a benefit of using this model This is a benefit of using this model

You are a new nurse manager and your mentor who is a nurse manager provides you with some guidelines about coordination. What would your mentor include? Select all that apply. 1. Staff need to understand the purpose of coordination. 2. Expect staff to use coordination effectively. 3. Policies and procedures are not standard part of coordination. 4. Coordination is an element to be assessed in staff performance appraisal. 5. Discuss coordination during staff meetings and orientation on the unit.

1, 4, 5 Understanding the purpose of coordination helps to apply it. Coordination should be assessed in performance appraisal The nurse manager should bring up coordination routinely in meetings and orientation for new staff

A nurse has just been promoted to team leader for a nursing unit and wishes to experience a smooth transition into this job. What is a common mistake made by new team leaders? 1. Being authoritarian due to lack of self-confidence, lack of trust, and fear of poor outcomes. 2. Using a "hands-off" approach due to idealism, a naive sense of trust, and lack of belief in their own judgment. 3. Adapting a highly cooperative approach due to lack of experience and clinical skills. 4. Easily extending an openness to input and participation from team members because of their freedom from negative experiences with this approach

1. Being authoritarian due to lack of self-confidence, lack of trust, and fear of poor outcomes. New team leaders tend to adopt a directive and more dictatorial approach, out of fear of negative results if input and shared authority were extended to others

A nurse who is often a staff leader frequently comes to the nurse manager with concerns and complaints. When the nurse is reviewed for a merit raise she does not receive it even though the nurse demonstrated excellent work leading the unit change to evidence-based practice. This illustrates use of which type of power by the nurse manager? 1. Coercive power 2. Referent power 3. Informational power 4. Reward power

1. Coercive power Coercive power is based on punishment when a person does not do as expected or directed. Examples are denial of a pay raise, termination, and poor schedule or assignment. Denial of this nurse's merit raise, even though work was excellent, could be related to the nurse frequently coming to the nurse manager with concerns. This situation is an example of coercive power

Which statement best describes collaboration? 1. Collaboration is a process. 2. Goals may be different among staff collaborating. 3. Collaboration is positive. 4. Collaboration occurs between two people

1. Collaboration is a process. Collaboration is a process with steps and requires engagement

Which approach is recommended to implement TeamSTEPPS®? 1. Cover all content before implementation. 2. Asking staff what they want. 3. Dosing before implementation. 4. Whole training for all staff.

1. Cover all content before implementation. This approach may lead to training fatigue and overload and inability to connect content to work in teams.

A team of nurses is developing a procedure for self-scheduling of staff. The leader can assess that motivation is healthy when what occurs? 1. Members applaud the accomplishment of one step by moving on rapidly to the next step of the task. 2. The team members are each independently following the exact directions of the leader. 3. Various members show initiative by also taking on goals related to evaluation methods, social events, and risk prevention. 4. Members patiently wait for direction and permission in their tasks, and quickly stop their work when informed of their mistakes

1. Members applaud the accomplishment of one step by moving on rapidly to the next step of the task. Internal reward is operating when the team is urged on to further work by success with initial steps

Which option is related to collaboration between the nurse and patient instead of coordination of patient care? 1. Requires direct interaction with the patient 2. Can take place either before or after patient care is provided 3. Is not goal directed 4. Is done to ensure that something happens

1. Requires direct interaction with the patient In order to collaborate, there must direct interaction with the patient

A group of nurses is known for its ability to perform well together to achieve its primary objectives. This group of nurses is demonstrating which characteristics? 1. Teamwork 2. Shared governance 3. A working group 4. Collective individuality

1. Teamwork Teamwork is defined by the members' ability to coalesce around achievement of an objective

A work group has completed its first task and meets to evaluate its work prior to engaging in its next task. The leader should recognize which team member comment as requiring restatement, redirection, or refinement? 1. "I sure was frustrated when we were just setting goals, but it was good once we got underway." 2. "We always get bogged down and waste time." 3. "I got to appreciate Sally's wild ideas more once one of her ideas got us past being stuck last week." 4. "We did an especially good job of writing down our recommendations clearly before posting them."

2. "We always get bogged down and waste time." Vague, general comments need to be stated as more specific feedback

The nurse is very upset regarding a reprimand issued by the nurse manager. The nurse confronts the nurse manager in the hallway. How should the manager respond? 1. Ignore the situation. 2. Ask the nurse to move to the manager's office. 3. Tell the nurse to calm down and act professionally. 4. Respond to the nurse regarding the reprimand in the hallway

2. Ask the nurse to move to the manager's office. This conflict should not play out in public. The manager should ask the nurse to come to a more private place like the manager's office or an empty room

The nurse is working to make sure all plans for the patient's discharge are complete. Which option best reflects the role in which this nurse is working? 1. Evaluation 2. Coordination 3. Communication 4. Collaboration

2. Coordination Coordination of care is done to establish and support a continuous healing relationship. This nurse is working to assure that there is a smooth transition from hospital to home

The staff nurse approaches the nurse manager with a complaint about a physical therapy assistant and states, "She doesn't do the same amount of work as the nursing assistants." After investigating, the manager believes the staff nurse does not understand the PT assistant's role and that is causing stress for the nurse. Which kind of conflict has this situation caused the nurse? 1. Organizational conflict 2. Individual conflict 3. Interpersonal conflict 4. Repressive conflict

2. Individual conflict Not understanding the roles of other staff can be very stressful for the individual and does affect work performance

What is a major difference between formal teams and informal teams? 1. Formal team members have much in common. 2. Informal teams are formed by the members. 3. Formal teams are rarely formed by the organization. 4. Informal teams are often called committees.

2. Informal teams are formed by the members. Informal teams are formed by those that have common interests or needs.

The hospital's strategic building plan calls for the nursing unit to double in size within the next year. How can planning for this increase best be accomplished? 1. A consultant who can gather ideas from all involved while avoiding the confrontations and clashes that would occur if all parties gathered to plan together. 2. The nursing manager, who then can offer direct feedback to team members regarding their active roles in the change process. 3. A well-coordinated team to represent all involved, to ensure that all difficult aspects of the change process are considered. 4. An open forum of all staff, so that no workplace teamwork issues go unaddressed.

3. A well-coordinated team to represent all involved, to ensure that all difficult aspects of the change process are considered. A well-coordinated team will address all relevant points in an organized fashion

A staff member has become very disagreeable. The other nurses know this staff member is transferring to another unit at the end of the week. The nurses decide to ignore the situation. This illustrates which method of conflict resolution? 1. Accommodation 2. Collaboration 3. Avoidance 4. Passive-aggressiveness

3. Avoidance Avoidance enables the person to withdraw or ignore a situation that is not worth what might be lost if it is addressed. This often occurs when one party in a conflict is leaving

How is the leadership theory of Emotional Intelligence related to collaboration? 1. Collaboration is most effective in a bureaucratic structure. 2. Collaboration requires problem solving. 3. Collaboration requires recognition of own feelings. 4. Collaboration requires coordination

3. Collaboration requires recognition of own feelings. Collaboration does require recognition of own feelings, which is part of Emotional Intelligence leadership theory. This helps one better participate in the collaboration process to understand self and others

Which action, taken by the administration of a healthcare facility, would likely hinder the success of self-directed work teams? 1. Ensuring that all members of the teams develop skills in leadership and control. 2. Encouraging the creation of specific responsibilities and boundaries for team members. 3. Creating organization-wide performance evaluation tools for management to use in uniform fashion for all teams. 4. Providing for education in technical, interpersonal, communication, and management skills for all team members.

3. Creating organization-wide performance evaluation tools for management to use in uniform fashion for all teams. Self-directed work teams should include development of performance evaluation tools useful for the team and there should be team-wide implementation of this evaluation. Management centered evaluation violates this principle

The manager has asked the staff to participate in the selection of new intravenous pumps for the unit. The manger has provided a list of choices and budget guidelines. This is an example of use of which management strategy? 1. Use of expert power 2. Use of legitimate power 3. Empowerment of staff 4. Management persuasiveness

3. Empowerment of staff This action enables others to act and provides others with the opportunity to participate and influence decisions

There are gender differences in how people negotiate. Choose the option that reflects the way males are thought to negotiate. 1. Focus on what is fair. 2. Seek a win-win situation. 3. Overt testing of limits. 4. Refuse to communicate

3. Overt testing of limits. Men tend to test limits more overtly than women

Which option, regarding the benefits of interprofessional collaboration, is accurate? 1. These relationships are easy to establish because physicians, nurses, and ancillary professionals work closely together. 2. Interprofessional environments are easy to establish, but hard to maintain. 3. Professionals will have more career mobility as healthcare systems change. 4. Healthcare research will be conducted solely by physicians, leaving patient care to nurses

3. Professionals will have more career mobility as healthcare systems change. This is a benefit. The more a professional knows about other disciplines in healthcare and the more networking the professional does, the more marketable the person is

Initial conflict resolution includes using which strategy? 1. Developing more self-confidence. 2. Avoiding the situation. 3. Questioning throughout the process. 4. Obtaining a neutral third party to assist

3. Questioning throughout the process. It is important to ask about behaviors that started the conflict and to explore how to avoid them in the future

What is the key difference in the charge nurse and the team leaders from the following statements? 1. The charge nurse and team leader have the same responsibilities. 2. The charge nurse has no responsibilities related to the unit teams. 3. The charge nurse focuses on the whole unit and the team leader on a team. 4. The charge nurse is concerned with individual staff and team leaders with groups

3. The charge nurse focuses on the whole unit and the team leader on a team. This is the correct description of the responsibilities

A nursing leader observes conflict in the team. The leader's response to this conflict should be based on which principle? 1. Information and expertise from sources external to the team cause erosion of teamwork. 2. Conflict that is focused on differing personalities is acceptable as long as agreement regarding work issues exists. 3. Total agreement on all matters is not as important as general agreement among members to support decisions of the team. 4. Personal feelings or reactions of members regarding decisions always must be aired immediately

3. Total agreement on all matters is not as important as general agreement among members to support decisions of the team. The team thrives on a history of support and accomplishment of goals in spite of variations in member's outlooks

Which statement, if made by the team leader, would best enhance teamwork on a long-term care nursing unit? 1. "Nursing assistants must follow directions given by the nurses at the start of the shift." 2. "Let's be sure to take time for fun and getting along with each other during the shift." 3. "You have all completed your orientations. Your job now is to perform the tasks as you have been directed." 4. "The way the shifts work together by passing on useful information at report helps our residents to be safe and comfortable."

4. "The way the shifts work together by passing on useful information at report helps our residents to be safe and comfortable." Teamwork is enhanced by a focus on patient care and by positive feedback about how the team functions and contributes to its own standards and outcomes

An interprofessional discharge planning team has received negative feedback from several patients regarding lack of clarity in post-discharge instructions. Which leader statement is most constructive for this team at this point? 1. "All members of this team need to review their own materials for accuracy, conciseness, and thoroughness." 2. "Perhaps some new members should be added to this group to give us some fresh ideas." 3. "I hate to say this, but you all know that we are going to have to put in some long hours figuring out how to get this job done correctly." 4. "We can handle this feedback using our talents and the way we come together to tackle challenges."

4. "We can handle this feedback using our talents and the way we come together to tackle challenges." Empowerment is developed by an attitude of learning from mistakes, rather than a sense of failure. Cohesiveness, mutual support, the value and significance of members, and a message of stimulation and energy will motivate a team to perceive negative feedback as a challenge rather than a failure

Which option illustrates that effective negotiation has occurred? 1. Education about the issue occurs. 2. Boundaries are set and meeting times and place are established. 3. Both parties compromise and make concessions. 4. An agreement is formalized.

4. An agreement is formalized. This is the final step of this process and indicates closure and implementation

The vice president of nursing for a multi-hospital organization is planning a project team. The team will include members from nursing, medicine, and allied health who will plan the work jointly and will carry it out collaboratively. Each member of the team will be expected to provide the expertise of each profession. Which approach to teamwork is this administrator planning? 1. A multidisciplinary team 2. Team nursing 3. Total patient care 4. An interprofessional team

4. An interprofessional team The interprofessional team provides maximum collaboration in planning and providing care by members of related health disciplines

The patient, the nurse, and the physician have discussed treatment options and nursing care and have come to an agreement on the patient's plan of care. Which principle does this illustrate? 1. Education 2. Conflict resolution 3. Emotional intelligence 4. Collaboration

4. Collaboration This scenario demonstrates a shared purposeful attention to the patient's needs and problems to achieve successful outcomes, which is the principle of collaboration

An effective nursing leader can foster positive followership by rewarding team members who exhibit which behavior? 1. Respect the need to do their jobs well, and leave evaluation and change to management. 2. Place primary importance on interpersonal relationships and communication among team members. 3. Limit attention to organizational and environmental factors in favor of completing their assigned tasks. 4. Demonstrate individual initiative in meeting nursing care goals while being willing to contribute to ongoing improvement of the organization.

4. Demonstrate individual initiative in meeting nursing care goals while being willing to contribute to ongoing improvement of the organization. Development of shared participation, personal investment in unit goals, and a self-starting attitude build active followers

The administrative staff has brainstormed for ideas on creating a more collaborative environment in the healthcare agency. Which idea would be the best to develop further? 1. Develop a plan to help members of each profession more completely understand the impact of their own work. 2. Institute collaborative strategies quietly and in a stealthy manner. 3. Hold education sessions regarding collaboration for each department. 4. Emphasize the fact that no one profession has all of the necessary skills to provide all care

4. Emphasize the fact that no one profession has all of the necessary skills to provide all care This is the best idea offered. Collaboration requires acceptance that one's own profession does not have all the answers or skills and that it takes many different professions to provide patient-centered care

A home health agency will find which benefit when its nurses perform at a high level of teamwork? 1. The nurses will recognize clearly the leadership of their designated nurse manager. 2. Majority and minority viewpoints will be retained well. 3. Disagreements and conflicts will be less likely to arise and be aired at staff meetings. 4. Individual nurses in the agency will be confident in their role and how they contribute to the agency's mission

4. Individual nurses in the agency will be confident in their role and how they contribute to the agency's mission Role confidence regarding a shared mission is a hallmark of teamwork

The nursing staff members report a problem to their nurse manager by saying, "We know we are going to have a problem with this." This statement illustrates which stage of conflict? 1. Perceived conflict 2. Felt conflict 3. Manifest conflict 4. Latent conflict

4. Latent conflict The latent conflict stage involves the anticipation of conflict

The nurse manager has done an excellent job of creating a team atmosphere for patient care. Patients receive excellent care, staffing needs of the unit are met internally, and all employees of the unit are valued for their contributions. Which type of teamwork has this manager facilitated? 1. Interprofessional teamwork 2. Multidisciplinary teamwork 3. Total patient care 4. Microsystem

4. Microsystem The best answer to this question is that this manager has created a microsystem on the unit that embraces and supports total patient care

Who developed TeamSTEPPS®? 1. A healthcare system 2. A state health department 3. Insurers 4. The federal government

4. The federal government