unit 3 quiz

An advantage of centralization is that procedures are not uniform and thus easier to control. T/F?

False

Companies that have gone through a rough start-up period may decide to change their structures so that they are less mechanistic, with greater flexibility. T/F?

False Companies that have gone through a rough-and-tumble start-up period may decide to change their structures so that they are more mechanistic, with clear lines of authority.

The arrangement of having discrete parts of a task done by different people is known as division of labor. T/F?

True

A formal chain of command, standardization of rules and procedures, and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ________. higher sales through analytics a common goal through integration lower costs through efficiency differentiation through specialization higher profits through goal setting

a common goal through integration

Thomas, a sales associate in the furniture department, reports to Betsey, the furniture department manager. This morning, Betsey asked Thomas to change the price tags on the desk chairs. While working on this task, David, the computer department manager, told Thomas that he wanted him to unload some computers. Thomas is confused about what to do because under the principle of unity of command, ________. Thomas can refuse to do both tasks employees should report to one manager Thomas will need to determine how he can multitask employees can report to two managers, so Thomas needs to decide whom to listen to Thomas needs to decide which manager has more power

employees should report to one manager

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. functional structure hollow structure focused structure simple structure centralized structure

functional structure In a functional structure, people with similar occupational specialties are put together in formal groups. This is a quite commonplace structure, seen in all kinds of organizations, for-profit and nonprofit. (See Figure 8.7.)

There are two kinds of spans of control are ________. hierarchy and nonhierarchy flat and broad narrow and wide tall and hollow tall and short

narrow and wide

Organizational design is concerned with an organization developing ________. new MBO goals important decisions that are suggested by employees the best structures of costs and efficiency that an organization uses to meet goals the most favorable methods of accomplishing both the diversity and synergy plans optimal structures of accountability and responsibility to execute its strategies

optimal structures of accountability and responsibility to execute its strategies

The vertical hierarchy is also known as ________. an upward graph the X-Y chart the corporate steps the network structure the chain of command

the chain of command

Key IT Products has decided to retain its computer design, human resources, and marketing departments at its corporate office. But to cut costs and increase speed, it outsources many other functions such as production in Canada, accounting in a neighboring city, warehousing and distribution across town. Many components are manufactured overseas. This is an example of a matrix structure. T/F?

False In the hollow structure, often called the network structure, the organization has a central core of key functions and outsources other functions to vendors who can do them cheaper or faster (see Figure 8.11).

When there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks, this is known as integration. T/F?

False Integration is the tendency of the parts of an organization to draw together to achieve a common purpose.

The formal and informal marketing systems of goods, services, and ideas, along with the customer relationships, that an organization sells are known as its organizational structure. T/F?

False Organizational structure is a formal system of task and reporting relationships that coordinate and motivate an organization's members so that they can work together to achieve the organization's goals.

Dave, the HR manager, was meeting with Amy, the new controller. He mentioned to her that "If you glance left and right on the line of that chart, you will see horizontal specialization, the different jobs and work specializations." The chart that Dave was showing to Amy is an organization chart. T/F?

True

The tendency of the parts of an organization to disperse and fragment is known as differentiation. T/F?

True

Two advantages of decentralization are that managers are encouraged to solve their own problems, and decisions are made more quickly, increasing the organization's flexibility and efficiency. T/F?

True

Paulina works as an order-taker at a fast food restaurant. She does not cook food, or even package the final order, but inputs the order and takes payment. Paulina reports directly to the shift manager, and seldom interacts with the general manager. This is an example of a mechanistic organization. T/F?

True In a mechanistic organization, authority is centralized, tasks and rules are clearly specified, and employees are closely supervised. Mechanistic organizations, then, are bureaucratic, with rigid rules and top-down communication.

At Ace Sales, the CEO and HR director are line managers, and the special adviser is an example of a staff position. T/F?

True Line managers have authority to make decisions and usually have people reporting to them, an example of which is a director of operations. Staff personnel have authority functions; they provide advice, recommendations, and research to line managers.

A box-and-lines illustration showing the formal lines of authority and the organization's official positions or work specializations is known as an organization chart. T/F?

True?

A hierarchy of authority is ________. a diversity structure used in planning with recruiting, selection, and hiring the arrangement of having discrete parts of a task done by different people a control mechanism for making sure the right people do the right things at the right time The hierarchy of authority, or chain of command, is a control mechanism for making sure the right people do the right things at the right time. also known as a division of labor also known as work specialization

a control mechanism for making sure the right people do the right things at the right time

The Safety Committee, a temporary team, was established to make the workplace a safer place. Members of the committee still work in their departments full-time, but meet twice a month for a few hours as a committee. This is an example of a ________. common purpose modular design vertical design multipurpose design horizontal design

horizontal design In a horizontal design, teams or workgroups, either temporary or permanent, are used to improve collaboration and work on shared tasks by breaking down internal boundaries. Team members still have their full-time functional work responsibilities and often still formally report to their own managers above them in the functional-division hierarchy.

Phone Tech, a global phone company, frequently needs to respond quickly to the fast-changing consumer tastes with its phones. Therefore, management has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n) ________ structure. organic inelastic inflexible hierarchical mechanistic

organic In an organic organization, authority is decentralized, there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks.

Time Warner has different divisions for magazines, movies, recordings, cable television, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, theaters, amusement parks, and music. Time Warner is an example of an organization with ________. product divisions customer divisions merchandise divisions common divisions geographic divisions

product divisions

A company with authority centralized in a single person, a flat hierarchy, few rules, and low work specialization is a characteristic of an organization with a ________. simple structure team-based design functional structure horizontal design hollow structure

simple structure

Becky, the CEO of an electronics retailer, is looking at the corporate structure that groups employees by specialties, such as store sales, HR, and accounting. This is an example of a functional structure. T/F?

true In a functional structure, people with similar occupational specialties are put together in formal groups. This is a quite commonplace structure, seen in all kinds of organizations, for-profit and nonprofit. (See Figure 8.7.)

According to productivity expert Odette Pollar, "To do more in a day, ________."

you must do less—not do everything faster