unit 4 quiz

In a true team, leadership must be shared. T/F

True A group becomes a team when certain criteria are met, including that leadership becomes a shared activity.

The performing stage is characterized by a climate of open communications. T/F

True This stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior.

A ________ is a set of expected behaviors for a particular position. Norm Role Maintenance role Competency Task role

Role

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. Virtual team Centralized team Advice team Project team Self-managed team

Self-managed team These are chores normally performed by managers. In short, employees in these unique work groups act as their own supervisor.

Deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles, are called: Agendas Team adaptations Strategic plans Team performance strategies Charters

Team performance strategies

Groups routinely outperform individuals, particularly in quantitative tasks. T/F

True

Teams are a cornerstone of work life in today's organizations. T/F

True

A group member who says ________ is performing a task role. "You two agree more than you realize." "Bill, we haven't heard from you yet. What do you think?" "Let's hear from those who oppose this plan." "Karen, you make a very good point." "Let's focus on the main goal here. What are we trying to accomplish?"

"Let's focus on the main goal here. What are we trying to accomplish?" Task roles enable the work group to define, clarify, and pursue a common purpose.

The two types of roles that are very important to effective group functioning are task and maintenance. T/F

True

The roles of initiator, orienter, and energizer are particularly important to groups because they: Provide a way for leadership to emerge Keep the group operating together Are interpersonally oriented Allow for effective record-keeping Are goal-oriented

Are goal-oriented

Which of the following is not a benefit of virtual teams? Improved brainstorming Easier to establish team cohesion Ability to share knowledge of diverse markets Reduced work-life conflicts for employees Reduced real estate costs

Easier to establish team cohesion

It is clear from research that personal friendship helps organizational productivity. T/F

False

A norm is a written rule a group agrees upon that guides behavior. T/F

False A norm is an attitude, opinion, feeling, or action-shared by two or more people-that guides behavior. Although norms are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

According to Schein, a crowd is merely a large group. T/F

False It is useful to distinguish the group from a crowd or organization. Here is how organizational psychologist E. H. Schein helps make the distinction clear: The size of a group is . . . limited by the possibilities of mutual interaction and mutual awareness. Mere aggregates of people do not fit this definition because they do not interact and do not perceive themselves to be a group even if they are aware of each other as, for instance, a crowd on a street corner watching some event.

A person who serves as a passive audience has taken on the role of: Standard setter Harmonizer Gatekeeper Follower Encourager

Follower

Which of the following is not a characteristic of a group? All of the above are characteristics of a group Shared goal Shared norms Four or more individuals Common identity

Four or more individuals

A ________ is a set of expected behaviors for member of the group as a whole. Group role Individual role Norm Maintenance role Task role

Group role

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? Orienter Evaluator Harmonizer Coordinator Energizer

Harmonizer A harmonizer mediates conflict through reconciliation or humor.

Which of the following is not a way to reduce social loafing? Assure equity of effort among group members Use hybrid rewards Increase group size Hold both individuals and the group accountable Hold individuals accountable

Increase group size

To be a team, a group must be composed of members with complementary skills. T/F

True

In a self-managed team: Leadership is centralized There is no accountability Leadership responsibilities often shift as members step up Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves Managers are entirely absent from team processes

Leadership responsibilities often shift as members step up

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process? Performing Norming Conforming Forming Storming

Norming

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished? Storming Conforming Forming Performing Norming

Norming Groups that make it through storming and into the norming stage generally do so because a respected member, other than the leader, challenges the group to resolve its power struggles so something can be accomplished.

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? Adjourning Storming Norming Performing Forming

Norming Tracy's group is in the norming stage of group development. During the norming stage of group development, questions about authority and power are resolved through unemotional, matter-of-fact group discussion. A feeling of team spirit is experienced because members believe they have found their proper roles.

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? Orienter Coordinator Recorder Evaluator Procedural technician

Procedural technician The procedural technician performs routine duties (e.g., handing out materials or rearranging seats).