Unit 4 Study & Test: People Management Skills for Managers

Implementation of a company's strategic plan often begins by management's basic expectations about future economic, competitive, and technological conditions, and their effects on anticipated goals, both long-term and short-term. Many firms at this stage conduct ____ that involves examining their strengths and weaknesses and the external opportunities available and the threats that they might face from competitors. This common analysis is often labeled as___? Design instructions to address any gaps A thorough needs analysis is essential A situational analysis, SWOT Fostering enthusiasm for change

A situational analysis, SWOT

Two employees are working on the same project and are involved in a serious argument about the matter. Their manager intervenes to address the conflict. How should further discussion about this issue be handled? In one of the professional's offices As soon as possible During the regular staff meeting At a later date

At a later date

Which guideline is necessary to follow when writing a precise job description? Be specific about the qualifications and experience required Include general terminology regarding roles and responsibilities Provide information on the associated salary and benefits Include trends for related positions

Be specific about the qualifications and experience required Correct! This is a primary guideline for writing a precise job description.

___ are quantitative plans for the future. However, they are based mainly on past experience adjusted for future expectations. Management decisions Employee decisions Budgets Organization goals

Budgets

When the plans for producing the new rechargeable electric battery in Vietnam were announced, the first shift supervisor for shipping in North Carolina quickly jumped to the conclusion that all battery production was being sent to Vietnam and that the facility in North Carolina would close. What type of bias is being exhibited by this supervisor? Self-serving Confirmation Causality Framing

Confirmation

Because of its expansion into new parts of the world and entrance into the rechargeable electric car battery market, Sure Start's organizational culture will change. Sure Start needs to help employees understand and align with the values and direction of the evolving company. What is one way Sure Start can meet this goal? Show the employees the financial results that could be achieved by the change Create a sense of urgency by explaining to the employees why change is important Allow the employees a few days off to process the news of all the changes Increase employee pay to offset any worries that the staff may experience due to change

Create a sense of urgency by explaining to the employees why change is important

A communication issue that often contributes to the failure of organizational change occurs when a company's members operate in ____ which means they focus on local optimization at the expense of the entire system. Departmental well-being Budget units Health departments Departmental silos

Departmental silos

Which term describes the training opportunities a firm adopts to help employees meet organizational goals? Staff cultivation Employee development Resource acquisition Team brainstorming

Employee development Correct! Employee development is the formal term that encompasses the initiatives a firm pursues to train its employees in order to meet ongoing organizational goals.

Which organizational benefit occurs when employee performance is rewarded? Elimination of external hiring needs Reduction in employee turnover Enhanced motivation Lowered labor cost

Enhanced motivation

Effective change effort can be conceptualized as a three-step process in which employees are_____. According to emerging contemporary views, it can also be seen as a continuous process that affirms the organic, ever-revolving nature of an organization. Refreeze, change unfreeze First prepared for change, then change is implemented, and finally the new behavioral patterns become permanent Change, unfreeze, refreeze Unfreeze, refreeze, change

First prepared for change, then change is implemented, and finally the new behavioral patterns become permanent

An advertising firm is tasked with developing a slogan for a new, healthier type of yogurt for a local business. The firm presents two slogans to the owner of the business. One slogan says, "This yogurt is healthier and contains only 10% fat" and one slogan says, "This yogurt is healthier and is 90% fat free." The owner chooses the second slogan. What form of bias is exhibited by this owner? First impression bias Intellectual shortcut Anchoring bias Framing bias

Framing bias

Why should companies conduct human capital planning as part of the strategic planning process? Fulfills the plan Evaluates the plan Establishes the plan Adjusts the existing plan

Fulfills the plan Correct! Human capital planning allows firms to assess where gaps in skills exist and then implement plans to fill those gaps in support of the firm's strategic plans.

Christine discovers that the company does not have a formal performance appraisal process to support individual employee development and suggests using the most common approach. Which system is Christine suggesting the company use? Behavioral checklists Employee-comparison Objective production Graphic rating scale

Graphic rating scale Correct! The most commonly used performance evaluation system is the graphic rating scale. This scale is useful because employees can quickly see their expected and realized performance values.

A company has decided to reconfigure its office layout and consolidate the employees' workstations onto one floor instead of three. An employee voices concern about the move and how it will affect access to a copy machine, an essential piece of equipment for the person's job. Which barrier to change is this employee displaying? Role confusion Task conflict Habit disruption Influence insecurity

Habit disruption Correct! People resist change due to the way it can disrupt their work habits. In this instance, the individual voices concern about how not being able to access the copier as easily will affect daily work.

What is an element that Rachel should include as part of her hiring practice? Hire candidates who will be with the company long term Select candidates who are willing to start within two days Use employment service companies to screen candidates Choose candidates who want to work flexible hours

Hire candidates who will be with the company long term Correct! Hiring candidates that want to be with the company long term can lead to a stable workforce.

In a layman's language, "managing a workforce of an organization refers to"? Human capital management Budget control Organizational management Fund's control

Human capital management

The VP understands that the managers will not be able to resolve their conflict during the staff meeting, so the VP invites the two managers to dinner the following evening at a restaurant of their choosing to further discuss the situation. How is the VP mitigating this conflict situation? Identifying a neutral meeting location Achieving individual and shared needs Parting on good terms Clarifying perceptions

Identifying a neutral meeting location

A marketing director and financial officer in a retail firm disagree about the direction of the next sales campaign. The financial officer is concerned about the costs of the campaign. Instead of responding with specifics, the marketing director counters with blanket statements such as "you always..." and "you never..." when discussing the situation. What type of cognitive bias is being exhibited by the marketing director? First impression bias Irrational stubbornness Anchoring bias Overconfidence

Irrational stubbornness

Which description accurately characterizes the smoothing approach to conflict management? It occurs when one party involved in the conflict concedes to the other party. It attempts to reduce the differences between people involved in a conflict. The aim is to find a solution that satisfies everyone's need. The team members may choose to ignore all but the most heated disagreements.

It attempts to reduce the differences between people involved in a conflict.

Google has become known as the company with endless perks for its valued employees. Some of these include coffee bars, free meals, lounge breaks, and even the option to bring your pet to work! Google has locations worldwide, and management embraces the idea that a happy employee leads to a productive workplace. The company's long-term success ties back to? It's corporate culture and values It's ability to maintain financial growth It's determination to be successful Its employee union

It's corporate culture and values

Kiddie Village is a successful daycare center. It focuses on actively developing, finding, and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge. Kiddie Village is an example of a(n) _______ organization. Customer focused Learning Research Evolving 360 degree

Learning

Which action is recommended for leading change effectively within an organization? Avoiding deviation from the initial strategic plan Ignoring previous efforts to implement change Listening to what naysayers have to share Restricting the decision process to top management

Listening to what naysayers have to share Correct! Listening to those who resist a proposed change may provide valuable insights into why it may not work and how to design it more effectively.

To help the newest production employee understand what they must do to be successful, Mike sets the goal of producing 200 pounds of recycled fiber per day by the 20th of the following month. Which component of the SMART goal does the 200 pounds a day represent? Measurable Specific Time-bound Realistic

Measurable Correct! The 200 pounds per day is a measurable objective, and it is clear that it has or has not been met.

Two managers in a retail store have opposing views on how best to attract customers. Some of this conflict appears to be grounded in a difference in cultural values and individual egos. How should the store owner resolve this situation? Disregard the problem Allow the customers to have input Model effective ways to resolve concerns Open up the decision to additional employees

Model effective ways to resolve concerns Correct! Leaders should model effective conflict resolution behaviors for their employees. The leaders can show employees how to turn disruptive conflict into constructive conflict. If the conflict greatly upsets teamwork among managers, then it may be necessary for leaders to bring in consultants to provide further conflict management training.

A company is trying to determine why their employees act differently in given situations and is examining the internal factors that affect perception. Which factor is management examining? Motivation Repetition Intensity Size

Motivation

Rachel needs to forecast the company's human resource needs. Which demand factor should Rachel take into account to complete this task? Projections from competitors on new jobs Anticipated number of seasonal workers Number of qualified workers currently employed Level of growth in the construction industry

Number of qualified workers currently employed Correct! Determining the number of qualified workers currently employed versus what is needed is a demand factor for human capital.

An employee for manufacturing company believes the opinions of the production team are never taken into consideration when a new product is created. This feeling causes the employee to dread when production begins on new products because it always changes how the job is done.Which Big Five personality trait is low for this employee? Agreeableness Extraversion Conscientiousness Openness

Openness

Which element of the Big Five model positively influences a person's desire to embrace change within an organization? Extroversion Openness Agreeableness Conscientiousness

Openness

Which factor affects how individuals perceive change within an organization? Salary Benefits Personality Work style

Personality Correct! One's personality will affect the way change is viewed within an organization.

Which action should a firm take to support employees' development and future success? Hire new human resources directors frequently Provide specific feedback to employees on their work performance Support a quota system for advancement into executive management Team employees together to improve performance

Provide specific feedback to employees on their work performance Correct! Performance evaluation is an essential element of successful human resource development (HRD) programs.

HR management is the process of _____ and managing an orgs employees. HR management is often referred to simply as HR. A company or org's HR dept is usually responsible for creating, putting into effect and overseeing policies governing workers and the relationship of the org with it's employees. The term HR was first sued in the early 1900's and then more widely in the 1960's to describe the ppl who work for the org in aggregate. Building budgets Communication Setting org goals Recruiting, hiring, deploying

Recruiting, hiring, deploying

A legal assistant, supporting multiple partners in a law firm, is asked by one of the partners to respond to a customer inquiry but is unable to do so because of a tight project deadline for another partner in the firm. Now there is tension, resulting in several conflicts over work assignments. What is the origin of this conflict? Structural issues Value differences Role incompatibility Resource scarcity

Resource scarcity

A telephone call center has hired three new employees. The new hires must undergo three days of orientation before beginning work. What is the center's purpose for this three-day period? Set expectations for the job Improve productivity on the job Help expand personal skill sets Give time to practice job duties

Set expectations for the job Correct! During employee orientation, the company sets expectations for new hires, which include expected work habits and adherence to the culture and values.

Many customers shop at Organic Foods because of the employees' extensive product knowledge. In a SWOT analysis, the employees high level of product knowledge is an example of the company's ________. Strengths Threats Weakness Opportunity Intelligence

Strengths

What type of conflict can arise over questions about an individual's performance, differing views about the scope of task or assignment, disparate definitions of acceptable quality, or the nature of project goal. Affective conflict Substantive conflicts Group conflict Intrapersonal conflict

Substantive conflicts

Don knows that one of the reasons people do not return to his electronics store is because of the slow service. This is an example of the organization's ________. Strengths Threats Weakness Opportunity Intelligence

Weakness

In which situation would a leader use the competing strategy? When an immediate decision is needed and an outcome cannot be compromised When a leader wants the team to develop and learn from their own mistakes When relationships are strained and retaliation may ensue When the concerns of the parties involved are too significant and cannot be compromised

When an immediate decision is needed and an outcome cannot be compromised

In which situation should a team use the distributive approach to conflict management? When the team's focus is on the issue and working toward a common goal When contentious disagreements are avoided by all the team members When the participants are willing to give in on low-stakes issues When a third neutral party is involved in helping teams find common ground

When the participants are willing to give in on low-stakes issues

__________is the most negative reaction to a proposed change attempt. In contrast, _______involves being disturbed by changes without necessarily voicing these opinions. Instead. _____, however, involves going along with proposed changes with little enthusiasm. _______are defenders of the new way and encourage others around them to give support to the change effort as well. a. Active resistance, passive resistance, Compliance, enthusiastic support b. Passive resistance, compliance, active resistance, enthusiastic support c. Enthusiastic support, compliance, active resistance, passive resistance

a. Active resistance, passive resistance, Compliance, enthusiastic support

Two people own and operate a family business but have historically failed to share a common vision for the company. One individual wants to expand the business into other areas, while the other wants to focus on improving customer service. The business has suffered due to this ongoing conflict. Which action should the owners take to resolve this conflict? Address the issue and agree on how to move forward Identify which owner was responsible for past problems Focus on individual owners' needs and prioritize them Hire attorneys to represent each owner's legal interests

Address the issue and agree on how to move forward

An individual working in a university admissions office complained to the supervisor about one of the long-time employees not doing a fair share of the work. The supervisor investigated the situation and found no productivity or work-related problems. Which type of conflict does this situation represent? Leadership Affective Constructive Value

Affective Correct! This is a people-focused conflict that involves basic differences in perception or negative past experiences. For example, in this scenario the individual reporting problems with the long-time employee may have a grudge from some past dispute and merely wants to settle a score. In this situation the manager should work to uncover the root cause of the conflict before attempting to resolve it.

The role of HR management are to manage the ppl within the workplace of achieve the org's mission and reinforce the culture. When done effectively, HR managers can help recruit new professionals who have skills necessary to further the company's goals as well as.... Manage organizational goals and change policy Make sure managers are doing their goals Aid with the training and development of current employees to meet objectives Get involved with managers are not involved in workforce development

Aid with the training and development of current employees to meet objectives

Executive team members in a computer chip company have differing opinions on subjects ranging from solving quality control problems to changing supply sources. This type of conflict is encouraged as long as the interaction does not disrupt teamwork. Why does the company permit this situation to occur? Improved leadership skills Fewer process changes Better management decisions Less workforce turnover

Better management decisions Correct! Constructive conflict, such as that demonstrated in the scenario, benefits the company in many ways. By considering a wide range of opinions, the company's leaders are more likely to research and pick the best possible ideas for implementation.

Suppose you set $100 as your monthly gas____ at the beginning of the year. However, because the current price of gas is $5.50 a gallon, which is higher than normal, you estimate that you will actually spend $130 on gas this month. You wont know your cost for gas until you make your final purchase of the month and add up all the money you spent on fuel. If you wind up having to take an unexpected out of town trip, then your cost could be quite higher than your ____. Much like in a project, the delivered value may fall short of the target value. Budget, estimate Estimate, budget Cost, budget Budget, actual cost

Budget, estimate

A company has replaced a dated software product with a new software solution that has been documented by other companies as a means to improve productivity. Employee training on the new software consists of a four-hour virtual training module from the vendor. In the first six months following implementation of this product, the managers become concerned because productivity has diminished significantly and client complaints have increased. Which action should the managers take to manage the situation? Revert back to the original software product Create a performance management plan for employees Capture employee experiences with the new software Conduct a client focus group to assess satisfaction

Capture employee experiences with the new software

A company is concerned that its employees have different vision, attitudes, and expectations. Some employees want the organization to focus on innovative products while others want it to focus on developing stronger brand recognition. Management needs to find a solution that will have all employees focusing on the same corporate goal. Which solution will meet this goal? Researching the topic Changing the culture Removing resistant employees Creating a sense of urgency

Changing the culture

Which conflict management style is expected when an individual averages high on both dimensions of the Thomas-Kilmann Index (TKI)? Competition Avoidance Accommodation Collaboration

Collaboration

Which strategy should a manager use to mitigate a conflict? Control Collaboration Compliance Comprehension

Collaboration

Which conflict management style ranks high in assertiveness and cooperation? Competing Accommodating Avoiding Collaborative

Collaborative

Sally is a manager at Kohls, she is expected to oversee everything happening in her dept. meeting deadlines, handle employee issues, meet with supervisors, handling budgeting and change management processess, and allocate resources appropriately. Often Sally feels overshelmed, but one skill she needs to work on to ensure she is best possible manager for the ppl on her team is her____ Communication Skills Technical Skills Likeability Skills Resource Unitization Skills

Communication Skills

During a weekly staff meeting, the manager of the loading department complains that his department is not being staffed as well as the unloading department and this is the cause of their struggles. This elicits a response from the unloading department manager that he has the same staffing needs but has been able to get more from his employees. Which of the five basic conflict management strategies is the load manager demonstrating by this response? Competing Collaborating Avoiding Accommodating

Competing

What is the foundation of the recruitment and selection process when planning for the human capital needs of an organization? Designing a job description Reviewing a job description Conducting a job analysis Completing a job review

Conducting a job analysis

____ aims to eliminate disagreements and dispute among team members; in contrast, ____ seeks to minimize the negative effects of conflict on team performance. Conflict resolution, conflict management Conflict management, conflict resolution Force management, conflict management Conflict management, conflict tactics

Conflict resolution, conflict management

The learning organization is an example of company embracing____. External budget procedures Competitive management processes Continuous change Bad cultural behavior

Continuous change

A manager is assisting a group of employees who have just undergone a major company change. The manager must now assess compliance with the new processes to determine if there are barriers to the change process. Which component should be monitored to assess this compliance? Power structures Control systems Organizational structures Compensation systems

Control systems Correct! The employee handbook outlines the control systems and is where behavioral expectations will be laid out. These control systems will outline the new processes and can be used to assess change compliance.

An organization's upper management states that every manager and employee must uphold cultural expectations. What type of culture is being embraced by this organization? Adhocracy Corporate Market Building

Corporate

"You can't truly be successful at Blackbaud unless you are passionate about serving the nonprofit community" says Brandon, VP at Blackbaud. The company walks the walk by organizing team wide service projects, providing time off to volunteer and offering a company match for employee charitable-giving. Blackbaud employees are passionate about nonprofits and unite around a common cause brining the team together and ensures everyone is working toward the same goal. What makes Blackbaud's company so great? Corporate culture Nonprofit interest Management Employees

Corporate culture

Netflix is encapsulated in their philosophy of "people over process" - Netflix spells out it's company values: judgment, communication, curiosity, courage, passion, selflessness, innovation, inclusion, integrity, and impact. It is an example of? Corporate culture Nature Vision Mission

Corporate culture

What is the first step Rachel and the other managers should take to manage the company's human capital? Change the structure of the organization Create a strategic talent resource plan Develop a robust training program Determine how many employees to hire

Create a strategic talent resource plan Correct! A good strategic talent resource or human resource plan will align with the mission and vision of the overall company. It will also align with hiring policies, training, and development of employees.

How should a company influence organizational culture to support a change management initiative? Use laissez-faire tactics Adopt industry best practices Develop a new mission statement Create new symbols and stories

Create new symbols and stories Correct! Symbols and stories are essential components of organizational culture, and changing them to support the new culture will help affect desired change.

A manager is working with an employee on a career development program and decides to use SMART goals as part of that process. How will using this approach help the program succeed? Better performance for employees in the current work dynamic An increase in job satisfaction in the employee's current position within the organization Improving the chance that the employee will get a strong performance review Creating transparency as to whether the goals of the program have been met

Creating transparency as to whether the goals of the program have been met Correct! Using SMART goals makes it easier for both the employee and manager to determine if the goals of the program and chosen initiatives have been fulfilled.

With a(n) _____ strategy, the organization attempts to develop innovative products unique to the market. Differentiation Integration Reengineering Cost leadership Defensive

Differentiation

An employee has expressed an interest in career advancement. Consequently, the employee and the respective manager begin establishing a career development program for the employee. They establish a number of SMART goals to support the effort. Which goal focuses on the T element of the SMART model for this employee? Earn a certification within three months that will support promotion Redevelop current job responsibilities to prepare for advancement Obtain a promotion into management within the organization Get a higher-paying job outside the organization based upon training

Earn a certification within three months that will support promotion Correct! The T component of the SMART model says that goals need to be time based. In this scenario, completing the certification within three months satisfies that need.

A company's _____ are it's single greatest asset. By systematically developing employees, companies improve their likelihood of success. Employees Managers Income statement Balance sheets

Employees

Which employees will have the most acceptance to change? Employees who are introverted Employees who are low in openness Employees who are experts in their jobs Employees who can maintain their habits

Employees who can maintain their habits Correct! Employees who do not need to change their habits will have more acceptance of the change.

Two nurses in an urgent care clinic disagree on the best way to obtain patients' answers to personal questions, and this disagreement has resulted in inconsistent data collection. One nurse is from a culture where it is important to avoid uncertainty, and the other nurse is from a culture that is more comfortable with trying new approaches. Which action should the leadership take to resolve this conflict? Encourage compromise of viewpoints Ignore the conflict Reassign one of the nurses Require new skills training

Encourage compromise of viewpoints Correct! Resolving this type of interpersonal conflict is best handled with compromise between the individuals involved. It is unlikely either nurse will be able to completely change cultural views. They should be able to come up with a compromise position that takes both of their views into consideration.

Sure Start management wants to use non-management employees to be champions for a pending organizational redesign. They want these employees to influence the staff at large to understand the importance of the company change. Which Big Five personality trait must these champions for change demonstrate to a high degree? Conscientiousness Openness Neuroticism Extraversion

Extraversion

Which business function addresses a firm's ability to quickly and reliably identify the skill sets and personal characteristics necessary to increase company productivity? External competitive analysis Human capital planning Financial budget forecasting Mission statement development

Human capital planning Correct! Human capital management focuses on hiring the right people for the right positions in order to maximize firm productivity.

Two separate manufacturing firms are planning on merging within the next six months. A member of one of the firms has been anxious about this pending change and the impact it will have on the individual's job security. As a result, this individual has been spending a good deal of time taking initiative on new projects, mentoring other employees, completing extra work, and supporting management. Which type of behavior is this individual displaying? Cognitive dissonance Team dynamics Impression management Nonverbal communication

Impression management Correct! Impression management is being displayed, as seen in the individual's behavior. The employee is hoping for a positive outcome by working to influence management's perceptions of the employee's behavior leading up to the merger.

An employee in a tutoring service is upset with the boss for scheduling a session on a date that the employee requested be held open for a family event. The manager was aware of the need to avoid that date, so the employee asks for a meeting to discuss the situation. Where should the meeting be held? In any work area immediately available so the issue is handled rapidly In the manager's office where it is possible to speak privately In a quiet offsite location where it is possible to speak privately In a busy restaurant that has music and entertainment

In a quiet offsite location where it is possible to speak privately

A company has hired a new employee to oversee regional operations, and the hiring manager asks the department to complete the new hire process and provide a checklist for onboarding the new employee. The department is resistant because the new employee is very experienced and requires little training, but the manager insists on following the typical process. Why is the manager insisting on this activity? It complies with established organizational policies. It supports equal opportunity within the company. It prevents legal challenges if the employee is terminated. It keeps the company compliant with the Fair Labor Standards Act.

It complies with established organizational policies.

What is one reason organizational change is resisted? It weakens competitive standing. It reduces productivity of workforce. It diminishes customer relationships. It decreases employee power.

It decreases employee power. Correct! People resist change because it can influence their level of power.

What is a benefit to firms hiring externally as compared to internally when using the human capital planning process? The employees can be trained faster. It is less expensive. It increases organizational diversity. The employees have a lower level of risk.

It increases organizational diversity. Correct! External hiring can increase organizational diversity and provide a mechanism to add new ideas and perspectives to the organization.

Which action should an effective leader take to resolve conflict within a team setting? Defer addressing the issue to a later time Select the outcome for the parties involved Keep the parties involved from taking sides Discipline the involved parties

Keep the parties involved from taking sides Correct! When team members take sides against one another, it leads to an escalation in conflict. Effective leaders will prevent this from happening by outlawing triangulation.

The manager of the production department in a graphics company is in conflict with the manager of the sales department over production goals, and the problem is affecting the company. A general manager learns that the conflict has been going on for some time and was never fully addressed by the previous administration.Why was this issue avoided by previous administrators, according to Liddle? Lack of courage Too small of an issue Lack of authority Too many conflicts

Lack of courage

Tinsley industry is an example of a company embracing continuous change. They do this by setting up a dynamic feedback loop. If one of their employees implements a new method or technology that seems to be successful, they are in a good position to adopt it. By constantly being aware of how their employee actions and outcomes affect others as well as overall company productivity, the inevitable small changes throughout organizations can be rapidly absorbed and tailored for daily operations. When Tinsley industry understands that change does indeed occur constantly, it will be in a better position to make use of good changes and intervene if a change seems detrimental. This is an example of an____ Learning organization Organizational consistency People management Group management

Learning organization

A customer is upset about having to wait for more than 30 minutes to get a food order in a restaurant. Once the food arrives, the customer enjoys the food and is appreciative of its high quality. When the customer finishes the meal, the customer complains to the manager about the long wait. The manager is aware of an issue that occurred in the kitchen caused by the urgent departure of the chef. How should the manager handle the situation to satisfy the customer? Listen attentively to the customer and offer a discount on the meal Provide the details about why the meal was delayed Disregard the complaint because there was a kitchen issue Clearly state that unexpected things occur so patience is needed

Listen attentively to the customer and offer a discount on the meal

A manager is an individual who leads a group for the specific task, design work method and schedule in the org. The prime function of a manager is to develop the strategies and implement in the business org. There are many managers in different level of the org. They maintain each level of the employees and their team strategically. Which of the below statement best describe this scenario? Managers lead the employees performance and measure them to get better They are not involved in setting vision, mission, and objectives for the org They ensure communication is not clearly communicated to employees They set objective outside of the org vision

Managers lead the employees performance and measure them to get better

A company provides support for employees who are new graduates assuming their first business positions. This support includes assigning experienced managers to help guide the new graduates in their professional, personal, and interpersonal growth. The support also includes helping them integrate the business theories learned in school into actual practice. Which type of individual development is being provided to these employees? Teamwork training Mentoring Orienting Professional networking

Mentoring Correct! Mentoring is often a component of the employee training process. In this relationship, a more experienced or more knowledgeable person helps to guide a less experienced or less knowledgeable person.

Mike has been informed by senior management that they would like for him to learn how to manage the logistics side of the business. In an effort to accomplish this goal, Mike and the manager of the logistics department decide to use job swapping. What is the benefit of this form of training? Mike will be able to learn the functions while still being in the familiar environment of the company The company will be able to increase profit by reducing head-count The production department will be able to increase production with the new manager Christine will be able to show senior management that job swapping is the best form of training

Mike will be able to learn the functions while still being in the familiar environment of the company Correct! Job swapping helps motivate employees by allowing them to change roles and still be in the same company.

To some extent, an org's culture can be articulated in it's ____. Elements of corporate culture include orgs physical environment; human resource management practices and staff work habits. Corporate culture is also reflected in the degree of emphasis placed on various defining elements such as hierarchy, process, innovation, collaboration, competition, community involvement and social engagement. Mission statement or vision statement Mission statement only Vision statement only The budget

Mission statement or vision statement

Business interruptions can be as devesting as they are unexpected. In the US alone, nearly 1 in 5 restaurants closed as a result of covid-19. Before the next crisis hits, several restaurants have decided to make changes to their current plan in place - for their workers, customers, partners, and key business processes. Before launching out with any type of change initiative the restaurants should first complete a? Needs assessment to examine the current organizational culture and operations Cost analysis to examine the current organization financial status An employee question and answer session An organizational structure change

Needs assessment to examine the current organizational culture and operations

As part of its human capital planning process, a firm is conducting organizational forecasting. The firm decides to examine the variables that are demand based and will affect the forecast first. Which variable is being examined by the firm? Number of qualified workers in the firm Industry growth rate Economic forecasts Level of available seasonal employees

Number of qualified workers in the firm Correct! The existing number of qualified workers a firm has helps determine how many more are needed. This is a demand-based variable.

Christine has assigned the most senior production employee to work with a group of new employees to help them learn the basic tasks of the job. The senior production employee watches the new employees for a short time to ensure that they perform technical production correctly, and then the senior production employee discontinues working with the new employees. Which training approach is being used for these employees? Employee mentoring On-the-job coaching Job shadowing Brown bag lunches

On-the-job coaching Correct! This method of training uses someone with experience to show an employee how to do the tasks of the job for a short time.

What type of learning opportunities do people who are motivated by power need according to McClelland's theory? Ones that increase their level of influence within the organization Those that provide opportunities to innovate in the workplace Those that foster an equitable division of responsibilities within a department Ones that foster creating collaborative working relationships

Ones that increase their level of influence within the organization Correct! Individuals who are motivated by power seek out high levels of influence as well and control over their environment.

Christopher restaurant and catering serves vegetarian and vegan dishes. So when the local community became interested in eating a healthier diet, Christopher benefited. In a SWOT analysis, the changing community attitudes are an example of____ Strengths Threats Weakness Opportunity Intelligence

Opportunity

Which factor has to be aligned to the company's change management efforts for the change to be successful? Competitive influences Company history Corporate governance Organizational culture

Organizational culture Correct! To affect change properly, the leaders of organizations must align their organizational culture to the proposed change management efforts. Doing so helps create buy-in from those affected by the proposed change.

Workforce planning is a long-term process of planning and measuring results. What is one challenge that this creates for many organizations? Management training must also adjust. Organizational goals are usually measured in shorter time frames. Payroll planning is difficult to adjustment. Training strategies cannot be developed adequately.

Organizational goals are usually measured in shorter time frames.

Change management address the ____. Creating a new org, designing new work processes, and implementing new technologies may never see their full potential if you don't bring your people along. That's because financial success depends on how thoroughly individuals in the org embrace change. Organizational conflict People side of change Organizational finances Conflict management

People side of change

What should Rachel do prior to searching for potential employees to hire the right person for this job? Determine how many to hire Write job descriptions Create an on-boarding process Perform a job analysis

Perform a job analysis Correct! Job analysis is collecting data about what each job entails through interviews of current employees in the position.

HR's mission is to manage the employee experience during the employment life cycle. It is first charged with attracting the right employees. It then must select the best employees through the ____. HR then onboards new hires and oversees their training and development during their tenure with the org. Budget process Mission development Recruitment process Manager training

Recruitment process

When employees receive training on making dental equipment, they are taught the quality standards for each product they will be involved in manufacturing. What is a purpose of this training? Provide needed job skills Reduce production costs by eliminating waste Create job opportunities Encourage teamwork on the production line

Reduce production costs by eliminating waste Correct! When employees are trained in the quality standards for the product they are producing, they can prevent items from not meeting standards or detecting and eliminating items not meeting standards. This reduces overall production costs.

_____ does not involve you asking questions, introducing a new topic or leading the conversation in another direction. Speakers are helped through reflecting as it not only allows them to feel understood, but it also gives them the opportunity to focus their ideas. This in turn helps them to direct their thoughts and further encourages them to continue speaking. Reflecting Encoding Decoding Speaking

Reflecting This helps the speaker to own and accept their own feelings, for quite often a speaker may talk about them as though they belong to someone else, for example using "you feel guilty" rather than "I feel guilty".

A company manufactures sensors that are used in hybrid automobiles. Due to an anticipated increase in demand of its products over the next 12-18 months, the firm is looking to hire more employees to fulfill this demand. The manager wants to ensure successful hiring as part of the human capital budgeting process. Which action should the hiring manager take to meet this goal?

Rely on governmental quotas to meet diversity goals Perform regression analysis of previous hiring budgets Benchmark the number of firm hires to the industry Use firm core values to guide the hiring process Correct! Using firm core values can help the hiring process by finding high-quality people who share the same values as the firm. This creates strong alignment in achieving organizational goals.

People ____ because it disrupts habits, conflicts with certain personality types, causes a fear of failure, can have potentially negative effects, can results in a potential for loss of power, and, when done too frequently, can exhaust employees. Resist union involvement Welcome change Resist organizational managers Resist change

Resist change

At the cosmetic firm Mary Kay, employees attend ceremonies recognizing their top salespeople. These ceremonies are conducted in a large auditorium where participants wear elaborate evening gowns and sing company songs that create emotional excitement. During this time, employees feel a connection to the company culture and its values. This is an example of a.... Ritual Rural and policy Employee layoff Breaktime

Ritual

Which term describes employees' efforts to emulate the behavior of leaders seeking to affect change within organizations? Role modeling Impression management Internal equity Power distance

Role modeling Correct! Role modeling is the process by which employees modify their own beliefs and behaviors to reflect those of the leader managing change processes.

A painting department supervisor needs to improve the efficiency in the department and knows that a successful outcome may result in a promotion to department manager. Two unique projects are designed to reach this goal.The first project is a minor change to spray can placement that is a quick fix and unlikely to be noticed by anyone not working in the department. The other project is a major change to the workstations that will take two months to complete and should result in favorable senior management approval. The supervisor decides to focus on the major project.Which external factor of perception did the supervisor use when choosing a project? Size Personality Repetition Experience

Size

An employee receives feedback from a supervisor with detailed methods for improving performance. Which SMART goal component did the supervisor use during this interaction? Specific Realistic Measurable Time-bound

Specific

In conducting it's situation analysis. the New England Patriots sees that most of it's players are individually top competitors and their coach had been a great player. Where does this information belong in a SWOT analysis? Opportunity Weakness Strengths

Strengths

After months of working on an important organizational assignment, one member of a team has been judged to be "lazy" by the others, and the group asks to have that person removed from the team. The manager knows the individual in question has experienced some serious, ongoing family issues and has been struggling to keep up with expectations.Which strategy should be used to manage this group conflict? Talk with the team about fundamental attribution errors to explain how perceptions may not always be accurate Discuss with the team the process to follow to find a replacement for the employee in question Develop a new structure for the group to conduct its business to offset the problem with the one team member Allow the employee in question to remain on the team officially but at a reduced level of involvement

Talk with the team about fundamental attribution errors to explain how perceptions may not always be accurate

A group of professors meet as a team to set academic goals and collaboratively design lesson plans. Once the plans have been crafted one or more of the professors in the group teach the lesson, while the other group members observe the lesson, occasionally acting as students. This is an example of: The Deming Cycle The current company policy The implementation of a new initiative The group cycle

The Deming Cycle

A manager works in a department in a small clinical laboratory that consists of seven technologists and one person who operates the front desk. The manager has determined a need to change how patients are scheduled in order to improve on-time appointments. What is a reason the front desk person might oppose such a move? The change may create more work. The organization's vision statement will need to be revised. It may foster collaboration between departments. It will modify the organization structure.

The change may create more work.

The senior management team has decided that for Sure Start to be successful in changing the organizational culture, they need to follow the principle that people are inclined to embrace change when they are respected and have intrinsic worth, agency, and capability. What is an outcome of this approach? The leaders may be seen as more authoritative. The employees will be seen as partners in change management. The employees may be seen as objects that need to be controlled. The leaders will work harder to achieve employee buy-in.

The employees will be seen as partners in change management.

A regional bank manager is working towards opening a new branch and is working with the corporate human resources (HR) manager to determine labor needs. The HR manager already has a list of qualified employees in the area that could be reassigned to the new branch once it opens. Which piece of information will the HR manager need to calculate demand? The number of employees needed The number of part-time employees available The number of full-time shifts needed The number of full-time employees available

The number of employees needed

After Rachel hires new employees, they are offered professional development programs. What is the benefit of offering this type of program? The improved performance will increase employee loyalty to the company. The employees will become more marketable to other companies. The skills learned will help the company meet its goals. The administration will no longer need to offer bonuses for productivity goals.

The skills learned will help the company meet its goals. Correct! Training and development strategies will keep employees skills and knowledge up to date, and they can be rewarding for employees

A leader is the figurehead of the subordinates follow to reach organization aims and goals. He leads the whole organization and tires to achieve the success. Leaders motivate employees to bring the best outcome of the organization. They help the employees to improve their performance and increase efficiency of their skills. They set the new direction and vision for the organization. Which of the below statements best describe this scenario? They are not involved in setting vision, mission, and objective for the organization The ensure communication is not clearly communicated to employees They set objective outside of the organization vision They are the spearhead of the organization

They are the spearhead of the organization

How can people benefit from 360 degree reviews as part of their professional development efforts? They can obtain performance feedback from a variety of stakeholders. They can obtain professional feedback across multiple review periods. They can be ensured of promotion into higher levels of management. They can be ensured of longer tenure at the firms where they are employed.

They can obtain performance feedback from a variety of stakeholders. Correct! A 360 degree review is designed to provide constructive feedback from multiple levels and from within as well as outside the organization. It is more comprehensive than a typical boss-subordinate review.

Why are the North Carolina manufacturing employees resisting these company changes? They worry about having enough time to take the new required training. They feel uncertain about what the changes will mean for the future of their jobs. They will have to learn to speak German in order to communicate with their peers in Germany. They are concerned that the company will assign new job responsibilities that exceed their skill levels.

They feel uncertain about what the changes will mean for the future of their jobs.

Why should an individual use SMART goals when conducting career planning efforts? They develop an individual's career planning competencies. They strengthen a resume to gain current employer approval. They improve the likelihood that the individual will be recruited by other firms. They increase an individual's chances of success in attaining chosen goals.

They increase an individual's chances of success in attaining chosen goals. Correct! Writing objectives using the SMART model makes it easier to determine whether they have been successfully met.

A wine bar is changing the compensation method for its wait staff from tip-based to hourly. The employees are skeptical, but they will comply with the change.Which employee action will result from this response? They will oppose any other change. They will follow the proposed change. They will show enthusiasm for the change. They will actively resist the change.

They will follow the proposed change.

Based on the culture of this company, how will senior management approach training for the production employees? They would concentrate on the production employees who demonstrate a desire to learn. They will provide coaching on a weekly basis. They would be hands off and let the employees make a personal decision about training. They will oversee the professional growth of the employees.

They will oversee the professional growth of the employees. Correct! As a stakeholder in the investment of the production employees, senior management will invest in a top-down approach.

The owners of Smith's Yard Mart, a family-owned garden center in a rural community, is concerned over the news that a large retailer with a garden center is building a new store on the other side of town. This new retailer is a(n) ________ for Smith's. Strengths Threats Weakness Opportunity Intelligence

Threats

A branch manager for a large bank wants to be promoted. The promotion requires the completion of a professional development training program. That process usually takes two years from start to finish. Despite the typical timeline, the manager believes that with hard work, the program can be completed in one year. Which component of a SMART goal is being established by this belief? Specific Time-bound Measurable Aligned

Time-bound

An employee has been working at a firm in an entry-level sales support role for the last five years. Unhappy with the future prospects of the position and the company's unwillingness to offer a promotion, the individual decides to establish self-directed career prospects. The individual has a passion for sales and is motivated by money. Considering the employee's desire for advancement, which SMART goal addresses the greatest number of elements of the model? To become a local salesperson for Company X within three years, earning $100K per year To launch a successful 1,000-person company within three months and lead its sales division To become a leading salesperson in the related industry To get hired as a salesperson for a successful firm

To become a local salesperson for Company X within three years, earning $100K per year Correct! This statement addresses all of the elements of a SMART goal: Specific: "To become a local salesperson for Company X" Measurable: "Earning $100K per year" Attainable and realistic: "Local salesperson" Time-based: ''Within three years"

Companies that made parts for the horse carriages saw their products become obsolete as automobiles became the prevalent source of transportation. Technology changes have continued to force businesses to close or adapt throughout history. This is an example of... Corrective change Transformational change Transactional change Transnational change

Transformational change

____ are able to effectively influence their teams to workout solutions to their conflicts. This shows us that these leaders are able to utilize conflict management effectively. Transformational leaders Transactional leaders Cogitative leaders Informational leaders

Transformational leaders

According to Swart, Mann, Brown and Price (2012), learning can take place in the following ways:

Trial and error, self-taught, observation, adapting previous knowledge to new circumstances

Effective change effort can be conceptualized as a three step process in which employees are first prepared for change, then change is implemented, and finally the new behavioral patterns become permanent. According to emerging contemporary view, it can also be seen as a continuous process that affirms the organic, ever-evolving nature of an organization. What are these three states (in order)? Unfreeze, change, refreeze Refreeze, change, unfreeze Unfreeze, refreeze, change Unfreeze, no change, freeze

Unfreeze, change, refreeze

During the ____ stage, management realizes that its current practices are no longer appropriate, and the company must break out of it's present mold by doing things differently. Unfreezing Moving Refreezing Molding Force-field analysis

Unfreezing

When management realizes that it current practices are no longer appropriate and that he company must break out of it's present mold by doing things differently, this is known as the ____ stage of motivating change. Mobilizing Stabilizing Unfreezing Moving Refreezing

Unfreezing

A large global manufacturing company transitioned from classroom education for workers to web-based training. This change saved the company costs associated with the traditional training sessions. Which factor enabled the company to achieve these costs savings? Education materials can be mass produced. Workers get training on demand at any location. Company trainers share job-specific information. Subject area specialists are more involved.

Workers get training on demand at any location.

Robert Iger took over Disney, to show his commitment to innovation, he became involved in the process of game creation, attended summits of developers, and gave feedback to programmers about the games. Thus, he modeled his engagement in the idea creation process. This is a leadership example of: a. Role modeling b. Rituals and Routines c. Anti-change leadership

a. Role modeling

What is a good reason to have a strong, positive corporate culture? (pg. 40) a. a strong corporate culture can help a corporation to build its brand. b. many organizational elements within a culture are not aligned to its brand image c. organizational culture should be set by employee motivation

a. a strong corporate culture can help a corporation to build its brand.

Sally is the CEO of Paint Industry. She is known throughout her organization for promoting and instilling a culture that is most conducive to both the strategy and objectives of the organization over the long term. Sally personifies managers who are aware of: a. their role as cultural ambassadors b. promoting a robust authoritarian hierarchy c. innovation that is contradictory to employee interests

a. their role as cultural ambassadors

Corporate culture is usually derived from the _____________and comes in the form of expectation and consistency throughout the organization. a. top down (i.e., upper management sets the tone) b. Organizational structure c. Bottom up (i.e. lower management sets the tone)

a. top down (i.e., upper management sets the tone)

An organization with a _______or one that is not consistent with the mission and vision of the organization can lead to disengaged employees, high employee turnover, poor customer relations, and lower profits. a. weak culture b. strong culture c. lack of adequate employees

a. weak culture