UPS 340 Methods

Commentary Point 4

"4-6 SECONDS FOLLOWING TIME FOR SPEEDS UP TO 30 MPH, AND 6-8 SECONDS FOR SPEEDS OVER 30 MPH" Allows you enough time and distance to evaluate and adjust your speed to changing conditions. Keeps you from getting fixated on the vehicle in front, worrying about how close you might be. Instead, you have the space cushion to safely and quickly move you eyes to the mirrors and down the road to recognize up coming hazards. Step 1: Select a stationary item in front of you, such as a utility pole. Step 2: As the vehicle in front of you passes that item, begin counting. Step 3: Count the number of seconds, it takes until the front of your vehicle reaches that stationary item. Step 4: Reestablish your following time if conditions change, e.g. a vehicle merges into your lane, a vehicle stops suddenly or changes course, a pedestrians starts to cross the road in front of you, etc.

Commentary Point 5

"8-12 SECONDS EYE LEAD TIME" Your eye lead time is the depth that your eyes should be focused most of the time. In the city, your eye lead time should focused approximately one block ahead. On the open highway or in the country, maintain 8-12 seconds eye lead time. Step 1: Select a stationary item ahead of you and begin counting. Step 2: As you approach, count the number of seconds that it takes you to approach that stationary item. Step 3: Readjust your eye lead time, if necessary. Step 4: Periodically, verify your eye lead time and reestablish your eye lead time after completing a turn. Proper eye lead time, keeps your eyes ahead of your wheels and helps you access the conditions ahead. It also helps you center the vehicle and maintain your lane of travel.

Commentary Point 3

"COUNT 1-2-3 AFTER THE VEHICLE AHEAD HAS STARTED TO MOVE" Step 1: Check your mirrors. Step 2: Count 1-2-3. Step 3: Gradually, move forward. Maintains a safe distance in case the vehicle ahead of you stops suddenly. Helps establish your following time of 4-6 seconds.

Commentary Point 8

"EYE CONTACT" You want pedestrians and motorist who could enter your traffic lane to stay put until you have past the danger zone. Use your horns, lights, and signals to get their attention and establish eye contact. Establishing eye contact with motorist or pedestrians is the best way to ensure that they will act in a reasonably predictable manner.

Commentary Point 9

"PULLING FROM CURB" Step 1: Check the curbside and right mirrors to ensure there are no curbside hazards. Step 2: Turn on you traffic-side (left) signal. Step 3: Check your left mirrors. Step 4: Glance over your left shoulder to ensure there are no hazards in your blind spot and then pull out from the curb. Step 5: Check your vehicle's tail swing by checking your right mirrors.

Commentary Point 6

"SCAN STEERING WHEELS" Parked vehicle, both curbside and in parking lots can be a potential hazard. When driving, you can anticipate potential hazards with parked vehicles by scanning steering wheels and looking for any signs of life which indicate that the vehicle is vehicles are occupied. Signs of Life: 1. Steering wheels 2. Brake lights 3. Turn signals 4. Vehicle exhaust 5. Turned out wheels 6. Open windows 7. Open Trunks 8. People around the vehicle. If you are unable to tell whether or not a vehicle is occupied, treat it as an occupied vehicle and exercise caution. If the vehicle is occupied, the driver is probably about to exit from the vehicle or pull out from the curb.

Commentary Point 7

"STALE GREEN LIGHTS" A stale green light is a traffic light that you did not see turn green or has been green for awhile. Stale green lights may change from green to yellow to red at any time. Step 1. Establish a point of decision, a an imaginary line that you set in front of the crosswalk or traffic light that you are approaching that can give you adequate time and space to stop safely. **Remember to adjust you point of decision, based on your speed, loaded weight, road conditions, and weather conditions.** Step 2: Do not become fixated on the light. Move your eyes and continue to evaluate hazards as you approach the intersection. Step 3: If you are behind the imaginary line and the light changes, you must decelerate and come to a stop. **Always check your mirrors prior to applying the brake. If there is a vehicle behind you, tap your break to signal you intention to stop.** Step 4: If you reach the point of decision, you must make a decision to either ease off the accelerator and prepare to stop or proceed smoothly through the intersection.

Commentary Point 1

"STARTING UP AT INTERSECTION" Clear the intersection before entering: Look and confirm that there are no hazards preventing you from entering the intersection. Step 1: Look left, right, then left again. Clearing the first lane of traffic first and last ensures that you are fully aware of the most immediate hazard as you move through the intersection. Step 2: Check your mirrors. Be aware of your surrounds and identify all hazards, including cyclists and pedestrians, moving along the sidewalk or between lanes. Ensure that there are no motorists or cyclists trying to overtake you.

Commentary Point 10

"USE OF MIRRORS" Check your mirrors: 1. Every 5-8 seconds. 2. Starting up at an intersection 3. Starting up when stopped in traffi. 4. After clearing an intersection 5. When pulling out from the curb 6. After passing a pedestrian or cyclist Use the triangle viewing method. From front to left mirror, back to front, then to right mirror, and then back to the front again. Using the triangle viewing method, provides visibility around your vehicle.

Commentary Point 2

"WHEN STOPPED IN TRAFFIC" Personal space for your vehicle. Make sure there's the appropriate space cushion between you and the vehicle in front. Principle 1: There should be a car length of space between you and the vehicle ahead. Generally, you know you have the appropriate space cushion if you can see the rear tires of the vehicle in front of you. This should give you plenty of room to maneuver in case the vehicle ahead of you stalls or changes course. If you are hit from behind, this space will reduce the possibility of being pushed into the car in front of you. Helps you establish your following time as you move forward. Principle 2: Avoid billboards. Put additional space between yourself an any "billboards," such as trucks with trailers or vans that prevent you from see the traffic light or hazards along road on either side of the billboard.

Leave the Car (340-11)

1. Arrive at the pickup point on schedule 2. Perform your stop-car routine 3. Use a carry aid to eliminate extra trips and to move Over-70 pound packages

Make the Delivery (340-7)

1. Attract immediate attention 2. Know when signatures are required 3. Get the receiver's signature first 4. Follow current procedures for scanning and recording package data 5. Follow Driver Release guidelines 6. Follow Shipper Release Guidelines 7. Make indirect attempts to complete the delivery 8. Use the InfoNotices correctly 9. Complete the C.O.D. delivery 10. Complete the Return Services and Call Tag deliveries 11. Develop additional volume and sales leads 12. Undeliverable package procedures

Inside AM (340-1)

1. Be Prompt 2. Have a set routine 3. Meet appearance standards 4. Verify DIAD information 5. Attend PCM 6. Get your supplies 7. Perform "Get EDD" (Enhanced DIAD Download) 8. Perform a complete pretrip routine at the car 9. Follow your center's exit routine

Personal Time (340-10)

1. Enter the time that your start and finish your lunch/meal into the DIAD time card screen as you take it. (You are required to take your full personal time.) 2. Secure the DIAD in the cargo area during lunch and break or take the DIAD with you.

The Five Being Habits

1. Fitness 2. Sleep 3. Hydration 4. Nutrition 5. Stress Management

Move Packages to Car (340-14)

1. Handle packages properly 2. Carry optimum loads 3. Use carry aid to eliminate extra trips 4. Encourage a helping hand 5. Walking from the pickup stop 6. Check for pedestrians as well as traffic conditions

Inside PM (340-17)

1. Have a set routine 2. Proceed to your final car position 3. Post-trip your car 4. Process packages not delivered 5. Process packages requiring inspection 6. Complete the C.O.D turn-in 7. Report the condition of your car 8. Make a complete turn-in 9. Discuss volume leads and service problems 10. Complete your DIAD time card

Select and Secure (340-5)

1. Have a smooth on-car routine 2. Handle packages with care 3. Face labels for selection 4. Carry optimum load 5. Use the EDD views to remember several stops in advance 6. Handle the package in minimum number of times 7. Develop the "one look" habit 8. Never use the cab area for temporary storage 9. Remember your routine 10. Leave the car

On-Road Travel Methods (340-3)

1. Know your car 2. Drive safely: Follow space and visibility procedures, wear your seat belt whenever car is is in motion, never drive with bulkhead door open. 3. Maintain your speed. 4. Provide service with minimum miles. 5. Use your knowledge of the delivery area. 6. Follow the planned pickup order and choose best path to minimize miles. 7. Size up the situation. 8. Park appropriately for stops close together. 9. Back only when necessary. 10. Stop car.

Walk to the Receiver (340-6)

1. Know your delivery stop characteristics 2. Walk with a brisk pace 3. Carry optimum loads 4. Walking with a carry aid 5. Prepare for time-sensitive, C.O.D, Call Tag and Return Services deliveries 6. Record during delays and use EDD views to remember several stops in advance

Walk to Pickup Point (340-12)

1. Know your pickup stops 2. Avoid long delays

Pretrip Methods (340-2.1) Outside the vehicle

1. Look for water, fuel, or leaks as you approach the car 2. Check the car for dents and scratches throughout your inspection 3. Check the oil and water levels.

Load, Prepare, Start Car (340-9)

1. Move out without delay 2. Follow your start car routine 3. Load non-deliverable packages and send agains 4. Load and secure the carry aid 5. Progressively organize delivery turn-in materials 6. Start car

Planning Ahead (340-4)

1. Plan ahead 2. Know your delivery area 3. Use the EDD views to determine the next stops and their characteristics

At the Pickup (340-13)

1. Show an interest in the customer 2. Determine if a pickup needs to be made 3. Follow any CPaD instructions specific to the stop 4. Seek additional volume 5. Visually scan the pickup records 6. Follow current hazardous materials pickup procedures 7. Scan the Pickup Summary Barcode (PSB) 8. Record pickup data in the DIAD 9. Follow Drop Box pickup procedures 10. Follow On Demand pickup procedures 11. Scan all packages from walk-up customers 12. Count the packages 13. Pick up "clean" packages 14. Discourage "not ready" situations 15. Encourage customer assistance 16. Develop additional volume and sales leads

Start Car (340-16)

1. Turn ignition key to the on position 2. Fasten seat belt 3. Press key fob 4. Press ignition button firmly 5. Look over left shoulder 6. Scan area 7. Check mirrors 8. Proceed into traffic when it is safe to do so

Load Packages (340-15)

1. Utilized the bottom shelves fully 2. Section your car 3. Use the bulkhead door for single-carry stops 4. Use the rear door for multiple-carry stops 5. Stack a tight load on the shelves and on the floor 6. Procedures for loading hazardous materials packages 7. Separate packages as needed 8. Properly secure the carry aid in the car 9. Progressively organize turn-in materials

Walk to the Car (340-8)

1. Walking from the delivery stop 2. Plan ahead 3. Follow DIAD two-way communication procedures 4. Check for pedestrians as well as traffic conditions

Pretrip Methods (340-2.3) In the cargo area

12. Make sure you have the equipment you need--carry aid, portable rollers, smalls bags, Driver Release bags, etc.--and they are properly secured. 13. Review and organize Driver Follow-ups and Return Services in the order you will complete them. 14. In section one, check and arrange all your Next Day Air, International Express, and 2nd Day Air AM packages in the most appropriate and efficient delivery order - based on both the delivery path and time commitments. 15. Check the floor for commits and visualize the delivery of all your commits. 16. Determine the first shelf and floor stops, the first regular stops in section one. 17. Check the Preload Communication Card to help determine the number and location of all Over-70 pound packages. 18. Exit the cargo area, enter the cab, and then close the bulkhead door.

Pretrip Methods (340-2.4) In the cab

19. While sitting in the driver's seat, turn the ignition on and leave the engine off, the hydro-boost brake light should illuminate and the buzzer should sound. 20. Turn on the car's lights and four-way flashers. 21. Make sure both low and high beams work. 22. Inspect the rear vision monitor. 23. Inspect the mirrors to make sure they are clean, undamaged and properly adjusted. 24. Remain seated, turn on engine, check for play (no more than 5.75 inches for normal size steering wheels. 25. Turn off engine, leave ignition on, exit the driver's side.

Pretrip Methods (340-2.5) Outside the vehicle

26. Check LEFT FRONT WHEEL for tire pressure, cuts, and abrasions; make sure the valve stem cap and wheel nuts are present; ensure that there are no cracks in the rim or evidence of "rust tracking" from the lug nuts; and ensure that tread depth is no less than 4/32 inch. 27. Check that LEFT SIDE REFLECTOR & MARKER LIGHT are in good condition. 28. Check that FRONT HEADLIGHTS, PARKING LIGHTS, FOUR-WAY FLASHERS, AND REFLECTORS are in good condition. 29. Check RIGHT FRONT WHEEL for tire pressure, cuts, and abrasions; make sure the valve stem cap and wheel nuts are present; ensure that there are no cracks in the rim or evidence of "rust tracking" from the lug nuts; and ensure that tread depth is no less than 4/32 inch. 30. Check that RIGHT SIDE REFLECTOR & MARKER LIGHT are in good condition. 31. Make sure the FUEL CAP is not missing. 32. Check that REAR RIGHT SIDE REFLECTOR & MARKER LIGHT are in good condition. 33. Check RIGHT REAR WHEEL for tire pressure, cuts, and abrasions; make sure the valve stem cap and wheel nuts are present; ensure that there are no cracks in the rim or evidence of "rust tracking" from the lug nuts; and ensure that tread depth is no less than 2/32 inch. 34. Check INSIDE TIRE as you walk around the vehicle for excessive wear or abrasions. 35. Make sure that REAR TAIL LIGHTS & FOUR WAY FLASHERS are working & REFLECTORS are in good condition. 36. Make sure the REAR DOOR is closed and secured. 37. Inspect REAR DOOR HANDLE & LOCK. 38. Check that LEFT REAR SIDE REFLECTOR & MARKER LIGHT are in good condition. 39. Check LEFT REAR WHEEL for tire pressure, cuts, and abrasions; make sure the valve stem cap and wheel nuts are present; ensure that there are no cracks in the rim or evidence of "rust tracking" from the lug nuts; and ensure that tread depth is no less than 2/32 inch. 40. Check INSIDE TIRE as you walk around the vehicle for excessive wear or abrasions.

Pretrip Methods (340-2.2) In the cab

4. Enter the cab and store any supplies 5. Insert the DIAD into the holder 6. Check all emergency equipment. 7. Check that the fire extinguisher is correctly charged. 8. Make sure that reflective triangles are stored properly 9. Check the hazardous materials pouch to determine the number of HazMat packages in the load. 10. Make sure the current HMERG is in the pocket above the driver's seat on the bulkhead. 11. Verify the prohibited HazMat poster is posted in the cab.

Pretrip Methods (340-2.6) In the cab

41. Return to cab 42. Take your seat and fasten seat belt. 43. Turn off lights and four-way flashers. 44. Tap horn. 45. Check windshield wipers and windshield. 46. Test the turn signals, listen for clicking sounds, look for flashing indicator lights. 47. Start car. 48. Shift into reverse to check backup lights (white light in mirrors). 49. Notify mechanic if hyrdo-boost brake buzzer or light remain on. 50. Check all gauges--including oil gauge, fuel gauge, ammeter and voltmeter--and check for warning lights. 51. Listen for peculiar noises. 52. Test the parking brake by put the vehicle in drive and slowly letting off the clutch/brake. 53. Let off emergency brake and test foot brake. The pedal should not move more than half the distance to the floor. 54. Review and sign the previous day's DVIR. 55. Verify that Automotive addressed any problems from the day before and notify your supervisor of any safety related problems discovered during your pretrip.