Using Verbal Messages Effectively

Most communication falls into one of two, very broad, categories: supportive communication and aggressive communication.

False

Which of the following reflects the second step of effective communication? a. Jane ushers her employee into her office to discuss job satisfaction. b. Elaine interjects gently into her friend's discussion on recipes. c. Joy argues against planning another meeting on Friday. d. Mark asks Erin out on a date.

Not B

Which of the following reflects the fifth step of effective communication? a. Michelle explains her presentation to the board. b. Mike interviews a woman for a position. c. Caley researches more about her thesis paper. d. Fatimah listens patiently to her daughter.

Not C or D

What is the fifth step of effective communication? a. Adjust your communication based on the feedback b. Understand your receiver. c. Choose effective words. d. Be clear about your goals.

a. Adjust your communication based on the feedback

Which of the following reflects the first step of effective communication? a. Jessica researched the topic that is going to be discussed at today's group meeting. b. Ken is arguing about the grade he received from his teacher. c. July is giving a lecture about 14th century art. d. Melanie is writing a thesis statement

a. Jessica researched the topic that is going to be discussed at today's group meeting.

Scenario 1: Aiden comes in from work. Jane had cooked dinner and is waiting for him so they could eat. However, Aiden is tired and just wants to go to bed. Jane is furious and refuses to speak to him. In response, he merely goes to their room and sleeps. Scenario 2: Aiden comes in from work. Jane cooked dinner and is waiting for him so they could eat. However, Aiden is tired and just wants to go to bed. Jane is furious and tells him how she feels whenever he does this to her. Aiden empathizes with Jane?s feelings and offers a compromise; the next time he would be in late for dinner, he promises to call ahead of time. Which scenario is an example of defensive communication? a. scenario 1 b. scenario 2 c. both a and b d. none of the above

a. scenario 1

Which of the following does not reflect the fourth step of effective communication? a. A student asks the teacher for clarification on the assignment. b. A woman dresses up professionally for her presentation. c. A class has a group discussion on their choice for their school mascot. d. A man asks his wife for her opinion on his clothes.

b. A woman dresses up professionally for her presentation.

_____________ is communication that creates mistrust, hostility or hurt and indicates a desire for conflict rather than cooperation. a. Hostile communication b. Defensive communication c. Aggressive communication d. Offensive communication

b. Defensive communication

Scenario 1: Aiden comes in from work. Jane had cooked dinner and is waiting for him so they could eat. However, Aiden is tired and just wants to go to bed. Jane is furious and refuses to speak to him. In response, he merely goes to their room and sleeps. Scenario 2: Aiden comes in from work. Jane cooked dinner and is waiting for him so they could eat. However, Aiden is tired and just wants to go to bed. Jane is furious and tells him how she feels whenever he does this to her. Aiden empathizes with Jane?s feelings and offers a compromise; the next time he would be in late for dinner, he promises to call ahead of time. Which of the following scenarios is an example of supportive communication? a. scenario 1 b. scenario 2 c. both a and b d. none of the above

b. scenario 2

Which of the following is not an example of defensive communication? a. "Why can't you think about someone else for a change?" b. "You never listen to me." c. "I would love to talk about this with you if you have the time." d. "You always do this."

c. "I would love to talk about this with you if you have the time."

What is the first step of effective communication? a. Adjust your communication based on the feedback. b. Be aware of feedback c. Be clear about your goals. d. Choose effective words.

c. Be clear about your goals.

Which of the following reflects the third step of effective communication? a. Kyle is practicing his Spanish on his friend. b. Pearl is listening to country music for the first time. c. Erin is giving a lecture on heart disease, in which she is using medical terms, to a classroom of medical students. d. Jessica is trying out for the school's production of Hamlet.

c. Erin is giving a lecture on heart disease, in which she is using medical terms, to a classroom of medical students.

_______________ is communication that indicates a willingness to work together in a spirit of trust, understanding and acceptance. a. Effective communication b. Cooperative communication c. Supportive communication d. Defensive communication

c. Supportive communication

Which of the following is an example of supportive communication? a. "We should talk about this when you are calmer." b. "You shouldn't do that." c. "Are you sure about that?" d. "I'm always here if you need help with anything."

d. "I'm always here if you need help with anything."

What is the second step of effective communication? a. Be clear about your goals. b. Adjust your communication based on the feedback. c. Choose effective words. d. Understand your receiver.

d. Understand your receiver.

Which of the following does not reflect the first step of effective communication? a. picking a topic for discussion b. clarifying the reason for today's meeting c. setting goals for the project d. asking for feedback on the project's progress

d. asking for feedback on the project's progress

Which of the following does not reflect the fifth step of effective communication? a. using a graphic organizer in a presentation b. using medical jargon in a lecture about cancer c. using hand gestures to emphasize a point d. researching a topic before going to discussion on it

d. researching a topic before going to discussion on it