Week 1 Class Set

#46 A - Hard disk

Long-term storage

who needs to approve a change before it is installed? (select two.) (A) Customer (B)Change board (C)Regional rep (D)Sales rep (E)Marketing director

(A) customer (B)change board

which of the following statements about cleaning LCD monitors and display devices is true? (A)You should power off your monitor and clean it with a lint-free dry cloth. (B)Monitors are best cleaned while powered on in order to observe the effectiveness of your cleaning. (C)An LCD monitor is best cleaned using a lint rag and glass cleaner. (D)Most new monitors are self-cleaning and should not be cleaned using external methods.

(A)You should power off your monitor and clean it with a lint-free dry cloth

Which of the following is a myth regarding electrostatic discharge (ESD)? (A)Most often, ESD degrades computer components, and they fail at a later date. (B)If you can't feel ESD, the surge is not sufficient to harm computer components. (C)Sitting down or standing up from a chair can create static electricity. (D)Simply touching an object can create static electricity. You do not have to rub the object.

(B)If you can't feel ESD, the surge is not sufficient to harm computer components.

Which of the following is true about negative pressure systems? A) They can bring in airborne particles, such as dust or smoke. B) They are more energy-effective than positive pressure systems. C) They filter out airborne particles. D) They force air out through windows, doors, and other openings.

A

#47 - What should you use to clean an inkjet printer's print heads

Anti-static vacuum

What method is used to ensure proper ventilation in a server room?

Hot and Cold Aisles

as pc technician you know you will be late to an appointment with a customers. what action should you take

give a realistic timeframe for your arrival, contact customer and apologize, and explain why your late

49

its a lab

#46 F - CPU

processing

#46 G - Ram

processing

#62 - Which computer function takes data through a series of procedures as defined by a set of instructions?

processing

55: its a lab

skip

your company resides in an area with rapid growth in both the corporate and residential areas surrounding your office.as such, your company has been experiencing several brownouts due to power grid (too much demand and not enough electricity, fearing that your computer (especially the severs) could be damaged by brownouts, your manager has asked you to find a solution to this problem.

ups

56: You are a system administrator for a financial institution. Most of your employees work at home and have various work environments. One of your account managers is complaining that customer data is disappearing from her account management application. She insists that she saves data regularly and has not had a problem until recently. Her workstation has both a solid-state drive (SSD) and a traditional hard drive. She runs the application from the SSD drive, but stores the customer data on the hard drive. She has recently moved her desk to a room in her house that is used for entertainment. The room has a sound system with several installed speakers for surround sound. Which of the following types of interference might be causing the issue with disappearing customer data?

1: Electromagnetic interference (EMI)

54: Your company has a plan in place to upgrade each employees laptop computer to a newer model every three years. As a result, you often have old laptop batteries. Unless otherwise dictated by your local authorities, which of the following is the BEST way to deal with these types of batteries

1: They must be recycled

53: (I summarized it) Recently you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker. Which of the following electrical terms BEST describes the condition you are most likely experiencing?

1: brownout

50: besides protecting a computer under-voltages, a typical UPS also performs which other actions? (Select two)

1: conditions the power signal 2: protects from over voltage

52: which of the following are considered input devices? ( Select three)

1: keyboard 2: scanner 3: microphone

Timothy works in the graphic arts departments and has received approval to upgrade his video card. The card has arrived, and you are ready to begin the upgrade by replacing the old video card with the new one in his workstation. To ensure your personal safety, which of the following should you do FIRST? A) Disconnect power. B) Remove jewelry. C) Place the computer on an ESD mat. D)Put on safety glasses.

A

You have responded to a call from a customer who is having problems with his computer. After troubleshooting the problem, you discover the switch on the power strip was off. After switching it on, all of the components and their functionality return to normal. Which of the following is the BEST way to explain the solution to the customer? A) "I found this power strip switch in the off position. Now that it's on, it looks like everything is working. It appears as though that was the problem. Can you confirm that the problem has been resolved?" B) "All I did was flip the power strip switch on. You probably bumped it by accident. And that accident just cost you about $80. But don't feel bad, accidents happen to everyone. Although, this one could have been easily avoided." C) "That was probably the easiest problem I've ever fixed. I am surprised you had to call in. Thanks for making my day! All I had to do was flip this little switch. You're good to go." D)"Next time you need to call, check this power strip switch. It was turned off. That's why nothing worked. If I were you, I would have checked this first and saved both of us time."

A

Fiber Optic

A technician works in a factory where there is a significant amount of EMI (electromagnetic interference) emissions. Due to this EMI, several of the computers that control the factory's manufacturing machines are unable to communicate with the network. Which of the following Network Cabling options would be the best for reestablishing network communications

17. Which of the following are most helpful in keeping a computer cool? (Select Two) A) Verify that cooling fans are not circulating air in the wrong direction. B) Remove the slot cover from the back of the computer. C) Install a thermostat in the fan circuit. D) Use a high-wattage power supply. E) Vacuum dust from the system regularly.

A) Verify that cooling fans are not circulating air in the wrong direction. B) Vacuum dust from the system regularly.

Which of the following are common tools used to physically clean the inside of a computer? (Select two.) A. Natural bristle brush B. Compressed air C. Damp rag D. Wire brush E. Industrial degreaser

A. Natural bristle brush and B. Compressed air

You are an IT technician for your company. A coworker calls your department and asks for help fixing his malfunctioning internal Blu-ray drive, which he installed himself. When you arrive, you unplug and then open the employee's computer. As you begin to examine his computer, the employee begins to describe the steps he has taken to install and troubleshoot the issue on his own. You examine all of the connectors and discover that the employee forgot to connect the Blu-ray drive's power cable. Your initial thought is, "How stupid can this guy be?" but you restrain from making any comments. At that moment, another coworker calls your cell phone. The ringing of the phone distracts your thoughts, and while the owner of the computer is still explaining the troubleshooting steps already completed, you quickly connect the power to the device and close the computer. A quick test determines that the device is now working. Which of the following professionalism principles is the technician failing to follow? (Select TWO).

Actively listening Avoid being judgmental

#64 - While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID, and you see that the call is related to parts you ordered for another customer. Which of the following is the MOST professional way to handle the situation?

Ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone.

#61 - As you arrive on-sire to fix an issue, you are met by a frantic employee who immediately details how critical the issue is and how important it is to fix it as quickly as possible. Having seen this same issue many times, you say to the customer, "stop worrying. I know what I'm doing." Which of the following professionalism principles are you failing to follow?

Avoid dismissing customer problems

20) You work for a large company that has over 1,000 computers. Each of these computes uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you need to decide what to do with them. Unless otherwise dictated by your local authorities, which of the following would be the EASIEST way to deal with these batteries? A) They must be sent to hazardous waste collection. B) They can be thrown in the trash. C) They must be stored onsite until they expire. D) They can be recharged.

B) They can be thrown in the trash.

To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (Select two.) A) Screw on the wall power outlet B) Ground wire on the power supply C)Anti-static mat D)Metal area on the computer case E)Ground wire on the wall power outlet

C and D

19. Which section of a change order form would include the desired outcomes of a project? A) Backout plan B) Risk analysis C) Scope of change D) Purpose of change

C) Scope of change

Which of the following devices can store a large amounts of electricity, even when unplugged?

CRT monitor

Who needs to approve a change before it is innitatied?

Customer and change board

You work for a store that sells and repairs computers. Due to the room's layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently. Which of the following would BEST protect you from static electricity buildup? A. Self-grounding B. ESD heel strap C. ESD mat D. ESD wrist strap

D. ESD wrist strap

You are the PC technician for a company. An employee has gone to a meeting while you fix the computer in her office. She accidentally left a report open next to her computer. It states that a friend of yours in accounting will be submitted for review if their poor work performance continues. Which of the following is the BEST action to take? A. Tell your friend about the report you saw and whose desk it was on. B. Tell your fellow PC technicians about what you saw and let them decide what to do with the information. C. Give your friend a heads up about what you found, but don't tell them how you got the information. D. Ignore the paper and tell no one of its contents.

D. Ignore the paper and tell no one of its contents.

Which problem can occur if your system case fan blows in the wrong direction? A. A rapid change from cold to warm can cause damage to the components. B. Extensive dust can build up and the system can overheat. C. Condensation can build up in the computer. D. The flow of air is negated and the system can overheat.

D. The flow of air is negated and the system can overheat.

AS you arrive on-site at a customer's place of business, you go to the front desk and ask for the manager of the IT department. The manager greets you and tells you to use their first name, which is Robin then escorts you to the printer, which is jammed. After you fix the printer, the existing print job completes. AS the paper comes out, you notice that one of them is marked confidential and has to do with an upcoming merger. You find robin and say, "Robin, your printer is fixed and working perfectly." Robin then escort's you off the premises. When you get home that evening, you tell your spouse about the merger document you saw. The next day, you call robin to verify that the printer is still functioning properly. Which professionalism principle did you fail to follow?

Deal with confidential materials appropriately

A user asks you to perform a task that you do not know how to do and is not in the scope of your job duties. What is the BEST way to respond to this situation?

Explain to the user that this is not a task you can perform, but you will do your best to contact someone who can perform the task.

As you arrive on-site at a customer's place of business, you go to the front desk and ask for the manager of the IT department. the manager greets you and tells you to use their first name, which is Robin. Robin then escorts you to the printer, which is jammed. After you fix the printer, the existing print job competes. As the paper comes out, you notice that one of them is marked confidential and has to do with an upcoming merger. You find Robin and say "Robin, your printer is fixed and working perfectly" Robin then escorts you off the premises. When you get home that evening, you tell your spouse about the merger document you saw. The next day, you call Robin to verify that the printer is still functioning properly. which professionalism principle did you fail to follow?

Dealing with confidential materials appropriately

What is the Best way to dispose of printer cartridges

Deliver them to a local recycling facility

#63 - To improve the safety of your location and comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop. How should you obtain these documents?

Download them from the chemical manufacture's websites.

You are assembling components in a network rack and need a device that connects three network segments. What device will meet your network needs?

Ethernet Router

Your U.S.-based company has recently purchased an old office building where employees are being assigned to work. As you are setting up the employees' desktop computers, you come to one location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop computers have three-prong cords. Which of the following is the BEST way to proceed with that particular desktop computer?

Find a different outlet that uses three prongs.

You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn't being used. Even though the monitor is mace by a different manufacturer then the desktop computer, it works with the computer. Which computer design concept makes this possible?

Standardization

As a systems engineer for a large retail corporation, you have filled out a change order form to replace the laptop computers that sales reps use on the road with business tablets that are much more durable, provide both touch and keyboard options, and are more portable and easier to use when working with clients. The request has been forwarded to the change board, which is reviewing the change order form with you. One of the board members as if this change will impact plans to move more of the business online to reach customers directly.

How does this change fir with the company's current strategic focus?

Which of the following is a myth regarding electrostatic discharge(ESD)? Most often, ESD degrades computer components' and fail at a later date If you cant feel ESD, the surge is not sufficient to harm computer parts Sitting down or standing up from a chair can create static electricity

IF you can't feel ESD, the surge is not sufficient to harm computer components

When working with high-voltage components

In which of the following situations should you NOT use an ESD wrist strap?

#46 B - Keyboard

Input

#46 H - Microphone

Input

A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don' know how long it has been there. You unpack the laptop. You would like to know if it is working properly. What is the best action to take?

Let the laptop warm up to room temperature before turning it on.

#46 D - DVD-RW

Long-term storage

Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit?

Non-static generation, Blows as well as vacuums

51: which of the following components require special disposal procedures to comply with environmental guidelines

Notebook battery

#46 C - Speakers

Output

#46 E - Printer

Output

Which of the following are considered computer hardware? Operating systems Printer s drivers Microsoft online motherboard

Printer and motherboard would be considered hardware

Arrange the standard change order form information on the left in its standard presentation order on the right. (Not every answer will be used.) Change board membership Purpose of the change Proposal to the customer Explanation of changes already made Risk analysis Scope of the change Proposal to the CEO Backout plan

Purpose of change Scope of change Risk analysis Backout plan

Which part of the change management process asks how the project will align with the organization's current mission and strategy?

Purpose of the Change

Which documents are generally finished and approved before a project begins? (Select three.)

Risk Assessment Change order form Budget

Which part of the change management process specifies how you will return affected systems to their original state if you implementation fails?

Risk analysis

You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called?

Rollback plan

You are the Pc technician for a company. You received the following email from an employee: My email doesnt work. I keep getting email sent back to me, and I cant find any of my old emails. I dont think that the email program has ever worked well. When you arrive at the employees desk, you observe how the employee accomplishes normal email tasks. You quickly determine that the problem is not with the email program, but that the employee needs to learn how to use the program. You have several high-priority tasks that need to be completed by the end of the way What is the BEST way for you to respond

Set an appointment to train the employee on how to complete common email tasks

An employee calls you to demand more RAM for her computer to complete her work tasks. However, you know that her department dosient have a budget for new equipment. Your supervisor is the only one that has authority to allocate a department funds. What is the bets way to respond?

Tell the employee that her department doesn't currently have a budget for equipment upgrades. but that you will let your supervisor know about the request so it can be properly determined if new RAM can be acquired.

who does the term of responsible staff member refer to

The person who should be the primary contact person for the project

Jannettes workstation is overheating. She decides to open the workstation and clean any accumulated dust to see if it helps with the overheating issue. Which of the following can jeannette safely do to remove the dust

Use short bursts of compressed air to clean delicate components/Use a special vacuum to clean dust from all hardware.

Laser Printer

Which of the following device types should be plugged into a surge-protected-only outlet on a UPS unit and not a battery backup outlet?

Ethernet Patch Panel

You are in the process of setting up an ethernet network for a new building at your company's headquarters. You need to connect the wires from the different ethernet office wall plates to your network rack. Which of the following components of the network rack should you use to connect the wires from the office wall plates?