WEEK 1 Video Case: Ch. 3

A new nurse manager recognizes the importance of promoting a positive organizational culture on the unit. Which behavior indicates that this has occurred?

Unit staff meet weekly to share positive events, identify concerns, and review shared goals.

One of the first actions a new nurse manager must address is the unit practice of posting photographs on social media of staff with favorite patients without the patient's permission. When planning communication about this topic, the nurse manager intends to use which communication techniques? (Select all that apply.)

- Ensuring congruence in verbal and nonverbal communication with the staff - Preparing written communication with clear and specific language

For which reasons does the nurse manager understand that frequent individual and group communication is critical to employee satisfaction? (Select all that apply.)

- It motivates all staff to do their jobs well and go 'above and beyond.' - It provides a shared vision for all staff to work towards. - It gives the opportunity for the manager to clarify policies and organizational changes

During a staff meeting, a nurse manager identifies interpersonal conflict occurring between two RNs about how best to schedule new graduate nurses. The manager responds, 'You both agree that the schedule for the new graduates is critical to their success, so let's start there.' Which conflict resolution strategy is the manager using

Smoothing

While focusing on preparing for an upcoming accreditation visit, a new charge nurse becomes aware of an interpersonal conflict between two nurses occurring on her shift. Given the pending accreditation visit, she decides to disregard the conflict. The nurse manager explains that which outcome may result from this avoidance approach?

The conflict will remain and reemerge at a later time in a more exaggerated way