Week 5 test 1

_____ conflict occurs when there is a conflict between two or more roles.

Interrole conflict is the conflict between roles.

Which of the following is an example of upward communication in organizations?

A leave application sent by a team member to the team manager is an example of upward communication. Upward communication consists of messages from subordinates to superiors.

A(n) _____ is created by an organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon.

A task group is a group created by the organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon.

In group role structure, the _____ role comprises the messages and cues that group members use to communicate their expectations to another member.

An informal or interest group is created by its own members for purposes that may or may not be relevant to organizational goals.

Which of the following is a recommended method for controlling conflict?

Making more resources available

Unlike verbal communication, nonverbal communication

Nonverbal communication is a communication exchange that does not use words or uses words to carry more meaning than the strict definition of the words themselves.

The standards of behavior that a group accepts for and expects of its members are called

Norms are standards of behavior that the group or team accepts for and expects of its members.

Oral communication is usually better than written communication when the message is

Oral communication is the form of interpersonal communication preferred when the message is personal, nonroutine, and brief.

Organizations make the decision of whether to have a centralized or decentralized international control system when they are addressing issues of ____ control.

Organizations addressing strategic control have to decide whether to manage control from a centralized or a decentralized perspective.

Organizations that use the bureaucratic control are characterized by:

Organizations that use bureaucratic control allow only limited and formal employee participation.

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

Storming is the second stage of group development. During this stage, there may be a general lack of unity and uneven interaction patterns.

Which of the following types of control focuses on leadership and technology control systems?

Structural control generally focuses on five aspects of organization—structure, leadership, technology, human resources, and information and operational control systems.

In _____, people work at home on their computers and communicate with colleagues and coworkers using electronic media.

Telecommuting is the label given to a new digital cottage industry. In telecommuting, people work at home on their computers and communicate with colleagues and coworkers using electronic media.

The final step in the control process is

The final step in the control process is determining the need for corrective action.

The first step in the control process is

The first step in the control process is establishing standards.

Which of the following statements about the grapevine is true?

The grapevine is an informal communication network that can permeate an entire organization.

In group role structure, the _____ role comprises the messages and cues that group members use to communicate their expectations to another member.

The sent role is the role episode as messages and cues are used by team members to communicate the expected role to the individual.

Which of the following is a form of operations control?

The three forms of operations control are preliminary, screening, and postaction control.

Centralized networks perform with greater efficiency and accuracy when a task is

When a group's task is relatively simple and routine, centralized networks tend to perform with greatest efficiency and accuracy.

Decentralized networks tend to perform better when a group's task is

When a task is complex and nonroutine, decentralized networks tend to be most effective because open channels of communication permit more interaction and a more efficient sharing of relevant information.

A(n) _____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

functional