Working Smart Quizzes
candy is a secretary she just said "good morning" to one of the other ladies at the office but was completely ignored.
"choose your battles"
frank is an inexperienced truck driver he gets pulled over by a PA state trooper for speeding. the officer looks angry when frank says "no one gives tickets for going only 7 mph over"
"choose your battles" and "their house, their rules"
Barbara is a waitress her supervisor tells her that the tattoo on her chest is inappropriate for work barbara thinks the tattoo is sexy
"their house, their rules"
david is a mechanic who used to own his own garage but now works for an auto repair chain. he disagrees with his store manager about advertising. "when I was running my place," he begins...
"their house, their rules"
Adam is a carpenter. his customer isn't happy with the way one of his custom cabinets turned out adam thinks it looks fine
"try to see the OPV"
eileen is a youth pastor a parent is upset about a comment eileen made during youth group the comment was innocent but the parent is insulted.
"try to see the OPV"
List three things that define your person brand:
-look -peers -actions
Alan is angry and in shock:
Feeling
true or false a. "written rules" can usually be found on employers' bathroom walls b"written rules" can usually be found in the employee handbook
a. false b. true
true or false a. employees who don't abide by unwritten rules are seen as having bad attitudes b. employees who don't abide by unwritten rules are seen as having bad breath
a. true b. false
true or false a. "do your best to get along with everyone" is an example of an unwritten rule b. "do your best to get along with every one" is an example of a written rule
a.true b.false
true or false a. policies about overtime pay are usually part of an employer's written rules b.policies about overtime pay are usually part of an employer's unwritten rules
a.true b.false
2 terms that go with correct
accurate, proper spelling/grammar
alan is yelling abusive words at the UPS delivery man.
aggressive
What are two common emotions of aggressive?
angry and furious
betty has walked out of work and is on her way to a bar
avoidant
charlie is keeping to himself hoping everyone leaves him alone
avoidant
frowning and mumbling "well, I wasn't the only one..."
bad: negative showing no responsibility
saying "yup, i'm listening" while sneaky-texting
bad: not paying attention
rolling your eyes and muttering "What-EVER"
bad: showing no respect
Alan is a smoker in stage 1 (resistance), denying his breathing problems. to work through this stage, he needs to _______.
be honest about the real effects
What we do or say:
behavior
cognitive cycle #4
behavior
cognitive cycle #1
beliefs
lasting ideas about how things really are:
beliefs
A company/person's way of standing out from others:
brand
You have painful neck and back problems that get worse every month:
chronic stress
charlie has been unemployed for a long time, but is now in stage 3 (planning), getting ready for work again. to work through this stage, he needs to _____.
come up with specific steps to improve the situation within 30 days.
what are two common emotions of passive-aggressive?
cynical and superior
You got a parking ticket on your car this morning:
daily stress
"________" means trying to understand what someone really means by reading between the lines.
decoding
charlie later tries very hard to please his boss begging for his job
dependent
what are two common emotions of avoidant?
depressed and worthless
2 terms that go with clear
direct, understandable
candy is a secretary she needs to send several important files to five of the lawyers in the office. the best communication format would be
e-mail (formal)
adam is a carpenter his customer isn't happy with the way his custom cabinets turned out. the best communication format would be
face to face or phonecall
most of what people really mean is communicated non-verbally through their ______ expressions and _______ language.
facial, body
T or F: Knowing our warning signs guarantees that we will never have an "emotional accident"
false- doesn't guarantee but can help
T or F: there are four feeling families: snickers, kit-kats, m&ms, and twizzlers.
false- mad, sad, glad, scared
T or F: If you've successfully changed for 2 months, you are in the thinking stage.
false- you are in the action phase
T or F: If you're open to change but haven't prepared at all, you are in the Action stage.
false- you are in the thinking stage
T or F: To "rebrand" ourselves, we have to change everything that makes us "us".
false-to "rebrand" ourselves we have to change some things that makes us "us".
T or F: We should try hard to forget the mistakes of our past.
false-we should try hard to learn from the mistakes of our past.
T or F: if you've kept up changes for 8-9 months, you are in the planning stage.
false-you are in the maintenance stage
T or F: having your personal beliefs violated is usually a relaxing and pleasant experience
false: violated is not usually
Charlie is completely depressed:
feeling
to summarize, restate the person's ______ about the _______
feelings, situation
Alan threatens: "why don't you meet me in the parking lot at 5:00pm?"
fight
Debbie waits until after the meeting, then sends an angry text-message to everyone she knows:
fight
Betty says: "I'm out of here. I quit."
flight
Charlie looks down and doesn't say anything back:
freeze
2 terms that go with courteous
friendly, not too casual
looking thoughtful and saying "tell me more..."
good
nodding and saying "i see what you mean..."
good
strategies to clear your head
imagine a peaceful beach, think "this won't last forever"
cognitive cycle #3
internal reactions
our thoughts, feelings, and physical signs:
internal reactions
Betty is a seriously overweight person in stage 2 (thinking). she knows she is unhealthy but hasn't done anything about it yet. to work through this stage, she needs to ______.
learn about/gain motivation to improve the current condition.
A picture or symbol that represents a company/person:
logo
cognitive cycle #5
outcomes
what happens as a result of our behavior:
outcomes
debbie is gossiping about her boss and her co-workers
passive-aggressive
debbie tries to manipulate the company owner into firing her supervisor
passive-aggressive
Betty has a stomach ache:
physical sign
Debbie's neck and shoulders are stiff:
physical sign
process of changing your image or reputation:
rebranding
adam (a carpenter) takes a lot of pride in how his cabinets look.
satisfaction
david (a mechanic) likes how it feels when he can make a rough engine purr.
satisfaction
eileen (a pastor) feels a true calling to her work in youth ministry.
self
2 terms that go with concise
short, to the point
A catchy phrase to remember a company/person:
slogan
strategies to act the opposite
smile instead of frown, get involved instead of being alone
candy (a secretary) enjoys going out to lunch with the other ladies at the office.
social
frank (a truck driver) enjoys stopping at the same restaurant and talking with old friends every time he drives his northern route.
social
Debbie spent years as a closet drinker, but is finally in stage 4 (action), staying sober and attending support groups. to work through this stage, she needs to _____.
stick with the plan for at least 6 months
cognitive cycle #2
stressful situation
overwhelming problem:
stressful situation
"__________" shows we understand by repeating back what we heard
summarizing
barbara (a waitress) is relieved that tips were good enough to make her car payment.
survival
Strategies to calm your body
take a deep breath, go for a short walk
Alan says to himself: "OMG, I can't believe I just threatened my boss!"
thought
Betty wonders: "How will I explain this to my husband?"
thought
even on the phone. we can pick up a lot of underlying meaning by listening to someone's ______ of ______
tone, voice
T or F: If we pay close attention to our warning signs, we have a chance to slow ourselves down before we do or say something we might regret.
true
T or F: If you are getting ready for change within 30 days, you are in the planning stage.
true
T or F: If you can't see the need for improvement, you are in the resistance stage.
true
T or F: If you make a temporary change to your behavior only because someone is bugging you (then go right back) you are in the resistance stage.
true
T or F: It is hard work, but a person's brand can be changed.
true
T or F: We may have to leave some relationships behind if we are going to successfully change our lives.
true
T or F: a "code-switcher" is a mental statement that helps us shift quickly from one perspective (such as home) to another (such as work)
true
T or F: being able to label our feelings often makes it easier to understand and gain control over them.
true
T or F: creating new routines for your life is especially important when dealing with long-term chronic stesses.
true
T or F: living in the moment instead of worrying too much about the future is an especially good strategy for reducing what-if worries.
true
T or F: many people have developed strong beliefs about right and wrong throughout their lives, often learned from family, friends, school, media, and life experiences
true
T or F: most people operate by very different rules in their home lives than in their work lives.
true
T or F: taking a deep breath and sip of cool water is best for managing daily stress.
true
a company/person's most important ideals:
values
You are worried about what might happen if your daughter drops out:
what if stress
what are two common emotions of dependent?
worried and insecure
barbara is a waitress she really appreciates the nice gift her co-worker gave her for her baby shower. the best communication format would be
written note or text